BHARAT SANCHAR NIGAM LIMITED

JTO BASIC COURSE

LESSON OBJECTIVE AND PLAN

ORGANI'ATIONAL SET UP
O"# cti$ : The 3TO shall be able to explain the organization with charts. Or(&ni)&tion: On October #, ',,, the 4epart!ent of Teleco! Operations, 5o ern!ent of %ndia beca!e a corporation and was christened B*&r&t S&nc*&r Ni(&+ Li+it d ,BSNL-. Today, /S01 is the 0o. # Teleco!!unications 6o!pany and the largest 7ublic Sector Underta8ing of %ndia. %t has a networ8 of o er -& !illion lines co ering &,,, towns with o er *& !illion telephone connections. 9ith latest digital switching technology li8e O6/,+9S4,A:+$ #,,;+T+:,0+6 etc. and widespread trans!ission networ8 including S4< syste! upto '.& 5bps, 494) syste! upto =, 5bps,9eb telephony,4%AS,(70, /roadband and !ore than -,,,,,, data custo!ers , /S01 continues to ser e this great nation . %ts responsibilities include i!pro e!ent of the already i!peccable >uality of teleco! ser ices, expansion of teleco! networ8, introduction of new teleco! ser ices in all illages and instilling confidence a!ong its custo!ers. /S01 has !anaged to shoulder these responsibilities re!ar8ably and deftly. Today with o er -& !illion line capacity, ??.?@ of its exchanges digital, nation wide 0etwor8 !anage!ent A sur eillance syste! B0)SSC to control teleco! traffic and o er -,,,,,, route 8!s of O;6 networ8, /harat Sanchar 0iga! 1td is a na!e to rec8on with in the world of connecti ity. Along with its ast custo!er base, /S01Ds financial and asset bases too are ast and strong. 6onsider the figures, as they spea8 olu!es on /S01Ds standingE The telephone infrastructure alone is worth about Fs. #,,,,,,, crore Turno er of Fs. *#,-,, crore Add to which, /S01Ds nationwide co erage and reach, co!prehensi e range of teleco! ser ices and a penchant for excellenceG and you ha e the ingredients for restructuring %ndia for a bright future. Today, /S01 is !ost trusted Teleco! /rand of %ndia. Vi!ion: To " co+ t* %&r( !t t % co+ S r$ic Pro$id r in Sout* E&!t A!i&.

Mi!!ion: 1. To .ro$id /or%d c%&!! St&t 0o10&rt t c*no%o(2 t % co+ ! r$ic ! on d +&nd &t &11ord&"% .ric . 3. To .ro$id /or%d0c%&!! t % co+ in1r&!tructur to d $ %o. countr24! cono+2. A!! t!: /harat Sanchar 0iga! 1i!ited has got fixed assets aluing !ore than Fs. .',=.' 6rores, which are in the for! of 1and, /uildings, 6ables, Apparatus and 7lants etc. Cu+u%&ti$ C&.it&% Out%&2: 4epart!ent of Teleco! Operations, now /S01, had as of *#$*$',,- a cu!ulati e in est!ent in 5ross fixed assets of o er Fs #,',,,,, crores. 6u!ulati e ;ixed Assets ha e grown at an a erage annual rate of o er #&@ in the last #& years and this year the figure is expected to cross Fs. #-&,,,, crores.

C&.it&% In$ !t+ nt: Annual %n est!ent in the networ8 has increased fro! Fs.2=& crores in #?=.$=2 to o er Fs..&*= crores in ',,*$,-. This in est!ent has been financed !ainly by the 4epart!entDs internal accruals. The planned capital outlay during ',,&$,. is Fs. #&,=# crores.

R $ nu : The 4epart!ent of Teleco! operations now 8nown as /S01, has shown sustained growth in the last #& years. The growth rate in ',,*$,- was '&@.

SOCIAL COMMITMENTS /S01 is co!!itted to pro ide >uality Teleco! Ser ices at affordable price to the citizens of the re!otest part of the 6ountry. /S01 is !a8ing all effort to ensure that the !ain ob"ecti es of the new Teleco! 7olicy #??? Bsalient points indicated belowC are achie ed. Access to teleco!!unications is of ut!ost i!portance for achie e!ent of the countryDs social and econo!ic goals. A ailability of affordable and effecti e

co!!unications for the citizens is at the core of the ision and goal of the new Teleco! policy #???. Stri e to pro ide a balance between the pro ision of uni ersal ser ice to all unco ered areas, including the rural areas, and the pro ision of high$le el ser ices capable of !eeting the needs of the countryDs econo!y. +ncourage de elop!ent of teleco!!unication facilities in re!ote, hilly and tribal areas of the countryG Transfor! in a ti!e bound !anner, the teleco!!unications sector to a greater co!petiti e en iron!ent in both urban and rural areas pro iding e>ual opportunities and le el playing field for all playersG Or(&ni)&tion C*&rt o1 BSNL:

BSNL UNITS:

T % co+ Circ% ! Anda!an A 0icobar Teleco! 6ircle Andhra 7radesh Teleco! 6ircle Assa! Teleco! 6ircle Hol8ata 6hennai

M tro Di!trict!

Pro# ct Circ% ! /ihar Teleco! 6ircle 6hhattisgarh Teleco! 6ircle 5u"arat Teleco! 6ircle <aryana Teleco! 6ircle <i!achal 7radesh Teleco! 6ircle 3a!!u A Hash!ir Teleco! 6ircle M&int n&nc R (ion! 3har8hand Teleco! 6ircle Harnata8a Teleco! 6ircle Herala Teleco! 6ircle )adhya 7radesh Teleco! 6ircle )aharashtra Teleco! 6ircle 0orth +ast$% Teleco! 6ircle 0orth +ast$%% Teleco! 6ircle Orissa Teleco! 6ircle 7un"ab Teleco! 6ircle Fa"asthan Teleco! 6ircle Production Unit! Ta!il 0adu Teleco! 6ircle U7B+C Teleco! 6ircle U7 B9C Teleco! 6ircle Uttaranchal Teleco! 6ircle 9est /engal Teleco! 6ircle Ot* r Unit! Tr&inin( In!titution! Ad anced 1e el Teleco! Training 6entre /harat Fatna /hi! Fao A!bed8ar %nstitute Of Teleco! Training Teleco! Stores Failway +lectrification 7ro"ect Teleco! +lectrical 9ing Teleco! ;actory, )u!bai Teleco! ;actory, 3abalpur Teleco! ;actory, Fichhai Teleco! ;actory, Hol8ata +astern Teleco! )aintenance Fegion 9estern Teleco! )aintenance Fegion 0orthern Teleco! )aintenance Fegion Southern Teleco! )aintenance Fegion S. ci&%i) d T % co+ Unit! 4ata 0etwor8s 0ational 6entre ;or +lectronic Switching Technical A 4e elop!ent 6ircle Iuality Assurance +astern Teleco! 7ro"ect 6ircle 9estern Teleco! 7ro"ect 6ircle 0orthern Teleco! 7ro"ect 6ircle Southern Teleco! 7ro"ect 6ircle %T 7ro"ect 6ircle, 7une

0ational Acade!y of Teleco! ;inance Teleco! 6i il 9ing and )anage!ent Fegional Teleco! Training 6entres 6ircle Teleco! Training 6entres 4istrict Teleco! Training 6entres

O"# cti$ ! o1 BSNL: #. '. *. -. &. .. 7ro ide telephones on de!and 7ro ide telephones in all illages in %ndia Faise telephone density to #&@ by the year ',#,. 7ro ide bandwidth on de!and /uild 6usto!ers confidence through >uality and reliable ser ice. 7ro ide world class teleco!!unication structure

T* $&%u ! t*&t dri$ ! u!: 9hile /S01 has always perfor!ed with integrity and alues, now in the changing scenario adherence to its alues is ital. These alues are a set of beliefs that e ery /S01 e!ployee should uphold to characterize us as an organization and to generate profitable growth to ensure sustainable success. Our $&%u !: 1. 3. 6. 7. :. CUSTOMER DELIGHT ACCOUNTABILIT5 AND TRANSPARENC5 COMMITMENT TEAM 8OR9 PURSUIT O; E<CELLENCE

The key to success of the organization lies in how well all of us understand and apply these values.