CP 5225
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HP Color LaserJet CP5225, CP5525, M750, M775 MFP 59.0C/59.00.0C error may be accompanied with grinding
noise and or missing color on output
Issue:
The CP5525, M750 and M775 may display a 59.00.0C error.
The CP5225 may display a 59.C0 error.
The user most likely experienced grinding noises and or missing color(s) on output before the error was
displayed.
Possible Causes:
1.
2.
3.
The Developer Alienation Motor (M6) is not rotating.
Gears in the Main Drive Assembly have stripped.
A Developer Alienation Lever Cap is broken off one or more of the shutter arms.
Solution:
Remove the printer's rear and right rear covers.
Check that the Developer Alienation Motor (M6) rotates during power-up
1.
Power on the printer and watch and listen for the Developer Alienation Motor (M6) to rotate <Figure
1>.
Figure 1: Check that the Developer Alienation Motor rotates when powering on the printer
2.
3.
4.
Reseat the connectors to and from the motor if it does not rotate.
If the motor continues to not rotate when powering on the printer, replace it: Developer Alienation
Motor (M6) (HP Part #: RK2-3298-000CN).
If the motor rotates, continue troubleshooting below.
Check for excessive wear on gears in Main Drive Assembly
An issue was identified with the material in one of the gears in the Main Drive Assembly for some of the
early production units. This issue would cause excessive wear on the gear that eventually results in a
59.0C/59.00.C0 error. This issue typically shows up later in printer life.
http://saw.cce.hp.com/km/saw/print.do?docId=emr_na-c04174502-3
2014.12.03.
SAW
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1.
Observe the gears on the end of the Main Drive Assembly <Figures 2 & 3> and look for signs of
plastic debris.
Figure 2: Plastic debris on or around these gears indicate excessive wear
Figure 3: This is an extreme example of wear
2.
If the gear shows wear, replace the Main Drive Assembly:
Product
Description
HP Part #
CP5525, CP5225, M750
Main Drive Assembly, simplex model
CE707-67905
CP5525, CP5225, M750, M775
Main Drive Assembly, duplex model
CE708-67901
http://saw.cce.hp.com/km/saw/print.do?docId=emr_na-c04174502-3
2014.12.03.
SAW
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NOTE: A more sturdy material is now used to make the gear, so this failure is not expected in
later-production units.
3.
If the gears show no indication of wear or the issue persists even after replacement, continue with
troubleshooting below.
Check for a broken or missing Developer Alienation Lever Cap at the end of each Shutter Arm
1.
2.
Remove all the toner cartridges from the printer.
With a flash light, check for a missing white cap at the very back of each shutter arm <Figures 4, 5,
6 & 7>.
Figure 4: In this picture, the Developer Alienation Lever Cap is properly in place at the end of
the shutter arm (check all 4 shutter arms)
Figure 5: In this picture, the Developer Alienation Lever Cap has broken off the end of the
shutter arm (check all 4 shutter arms)
http://saw.cce.hp.com/km/saw/print.do?docId=emr_na-c04174502-3
2014.12.03.
SAW
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Figure 6: Close-up of the Developer Alienation Lever Cap on the end of a shutter arm
Figure 7: View of the Developer Alienation Lever Cap attached to the end of a shutter arm
with the Main Drive Assembly removed
http://saw.cce.hp.com/km/saw/print.do?docId=emr_na-c04174502-3
2014.12.03.
SAW
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3.
The division is working on setting this part up so it can be ordered. For now, if you find this issue
please elevate the case to the division through your regular escalation path.
http://saw.cce.hp.com/km/saw/print.do?docId=emr_na-c04174502-3
2014.12.03.