OUTLINE FOR NARRATIVE REPORT

I.
II.
III.
IV.

V.

The Goals of My Off-Campus Practice

A Personal Skills
B Business Skills
Companys Background and Profile
The Nature of my Work in the Office
Getting Along on the Job
A New Friends Acquired (Names, positions and duties they performed)
B Observations on the Rules and Regulations of the Office
For the Employees
For the student-trainees
C Layout of the Office where student-trainee is deployed
An Evaluation of my Training
A. Office Procedures Learned and Applied
a. What is the organizational chart of the department?
b. Identify the different sections and their respective functions in the
department you are deployed?
c. If any, what accounting

system/s

is

utilized

in

the

department/company?
d. How are business transactions recorded? What forms are being
used?
B. Office Equipment Operated
C. Duties & Responsibilities/Work done in the Office (Photos of work
performed by the intern during his/her training. This must be done for the
VI.

VII.
VIII.

purpose of documenting his/her practicum.)

Observed Organizational Values in the Company is
Interpersonal Relationships
Working Relationships with the Executive & Co-Worker
Teamwork
Quality of Service Delivered
Punctuality
Personal Grooming
Problems Encountered During mg Training and How I Solved Them.
Recommendations/Feedback of the student on the schools Practicum Training
Program.

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I.

Goals of My Off-Campus Practice

a. Personal Skills
As an intern, I believe that the goal of my Off-Campus Practice is for
me to face the challenging work environment as professionals do. Being an
intern, I was able to boost my self-confidence. I was given the chance to
mingle and work with different types of people. Working outside my comfort
zone was a big challenge for me but I managed to remain calm and selfcontrolled under stressful situations. This practicum program was a great tool
in shaping my personal skills for me to face the real working environment with
enthusiasm and dedication.
b. Business Skills
Developing good communication skills is a must in a real work setting.
I should learn how to communicate with my officemates to make the flow of
work easier. By maintaining communication lines open, I could say that my
internship went easier and convenient for me. My supervisors was so
supportive and helpful. I was given the chance to watch them work and pick
some business related skills from them. As I watched them working with
those different tasks and reports, I learned that working is not a joke. You
need to be careful in everything you do because one mistake will surely have
an impact in the business. Through this internship program, I learned that
good analytical and computation skills are needed especially in my chosen
profession because one mistake will affect everything.

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II.

Companys Background and Profile

Coca-Cola FEMSA Philippines Inc. - San Fernando Plant
(Formerly known as Coca-Cola Bottlers Philippines Inc. San Fernando Plant)
McArthur Highway, Saguin, City of San Fernando, Pampanga
Coca-Cola Bottlers Philippines, Inc. (CCBPI) is a Philippines-based
company engaged in bottling and distribution of Coca-Cola soft drink brands.
CCBPI is among the ten biggest Coca-Cola bottlers globally and one
of the top 100 Philippine corporations. CCBPI operates 23 plants and 42 sales
offices with over 7,800 direct employees offers the widest selection of beverages
for different needs like soft drinks, water, juices, teas, sports and energy drinks.
Since 2013, CCBPI became jointly owned by Mexico-based CocaCola FEMSA, S.A. de C.V. and The Coca-Cola Company and changed its name
to Coca-Cola FEMSA Philippines, Inc.

BACKGROUND
In 1927, San Miguel Corporation became the first international bottler
of Coca-Cola. In 1981, San Miguel spun off its soft drink businesses to a new
company named Coca-Cola Bottlers Philippines, Inc. (CCBPI). The company was
established as a joint-venture between San Miguel Corporation (70%) and The
Coca-Cola Company (30%).
In April 1997, CCBPI was merged into the Australia-based Coca-Cola
Amatil Limited (CCA). In effect, San Miguel exchanged its 70% interest in a
Philippine-only operation (CCBPI) for a 25% stake in CCA, which had operations
in 17 countriesboth in the Asia-Pacific region and in Eastern Europe. Shortly
after, CCA demerged the Eastern European operations into a UK-based firm
called Coca-Cola Beverages plc (resulting in a reduction of San Miguel's stake in

3|Page

CCA to 22%). Seeking to maintain its focus on the Asia-Pacific region, San
Miguel sold its stake in the new UK entity in mid-1998.
In July 2001, San Miguel joined forces with The Coca-Cola
Company (TCCC) to reacquire CCBPI, with San Miguel taking a 65% stake and
TCCC the remaining 35%. As part of the deal, San Miguel sold its CCA shares
back to CCA. Later in 2001, San Miguel sold its bottled water (Viva! and Wilkins)
and juice businesses (Eight O Clock), amalgamated under Philippine Beverage
Partners, Inc., to CCBPI. In February 2002, San Miguel completed the acquisition
of an 83% stake in rival Cosmos Bottling Corporation in a P 15 billion ($282
million) deal, completed through CCBPI. Cosmos specialized in low-priced soft
drinks and held the number two position in the Philippine market. The
combination of Coca-Cola Bottlers Philippines and Cosmos Bottling Corporation
gave the San Miguel group control of more than 90% of the Philippine soft-drink
market.
In February 2007, The Coca-Cola Company (TCCC) purchased San
Miguels 65% shareholding in CCBPI and subsidiaries for $590 million acquiring
the full ownership. In September 2010, TCCC announced its plan to invest US$1
billion in its business in the Philippines over the next five years. Part of this
investment is the completion of its newest and technologically advanced Mega
Plant in Misamis Oriental in January 2012.
On December 14, 2012, TCCC signed a definitive agreement to sell
its 51% stake in CCBPI to Mexico-based Coca-Cola FEMSA, S.A. de C.V., the
world's second largest bottler of Coca-Cola and changed its name to Coca-Cola
FEMSA Philippines Inc. Coca-Cola FEMSA will have an option to acquire the
remaining 49% of CCBPI at any time during the next 7 years and will have a put
option to sell its ownership back to TCCC any time during year six.

4|Page

The company was formerly known as Coca-Cola Bottlers Philippines, Inc. and changed its name to
Coca-Cola Femsa Philippines, Inc. in January 2013. The company was founded in 1981 and is based
in Makati City, the Philippines. As of January 24, 2013, Coca-Cola Femsa Philippines, Inc. operates
as a subsidiary of Coca-Cola FEMSA S.A.B de C.V.

In January 2013

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MISSION
Our Create economic and social value through business enterprises
and institutions.
VISION
Our Focus on accomplishing this mission is inly comparable to the
passion for reaching our strategic objectives:
We satisfy the consumer of goods and services with excellence.
We double the value of our businesses every five years
We diversified in markets that privilege high growth potential
We are leaders in the markets where we operate
We positively transform the communities where we participate
We are the best place to work
CORPORATE VALUES
Achieving our

strategic

objectives

directly

depends

on

our

commitment to the practice of the key values we have embraced for more than a
century:
Respect and integral development of collaborators
Integrity and austerity
Passion for customer service
Social value creation

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PRODUCTS
Carbonated Drinks:
Coca-Cola
Coca-Cola Light
Coca-Cola Zero
Sprite
Sprite Zero
Royal Tru-Orange
Royal Tru-Grape
Sparkle
Sarsi
Cheers
Pop Cola
Schweppes(soda

Non-Carbonated Drinks:
Hi-C
Minute Maid
Eight OClock (instant

juice drink)
Real Leaf (tea drink)
Powerade
Samurai (energy drink)
Viva! (mineral water)
Wilkins (distilled water)

water and tonic water)

under license

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III.

The Nature of my Work in the Office

Assisting inventory analyst in making inventory report
Filing and sorting of different documents
Photocopying of needed documents
Checking and writing the correct amount for billing invoice to third party
Manual counting of office supplies delivered
Encoding data in the system
Scanning and printing of documents such as count sheets, deposit slips,

IV.

billing invoice, reports, etc.

Answering phone calls
Looking for documents that my supervisor asked to find

Getting Along on the Job

A. New Friends Acquired (Names, positions and duties they performed)
B. Observations on the Rules and Regulations of the Office
For the Employees
1. Working Hours
Our department implements 5 (five) working days in a week. No office
hours during Saturdays and Sundays. Employees are required to come on
time at exactly 8 oclock in the morning and end at five oclock in the
afternoon. Upon arrival, they are required to record their arrival time at the
logbook and do the same when they leave the office. This is to make sure
that employees come on time regularly because any negligence will become
a deduction on their salary. Their lunch break is 12:00nn 1:00pm. They are
allowed to take a short break as long as they will accomplish their task on
time but using social networking sites during office hours is strictly prohibited.
2. Leaves and Absences
Coca-Cola FEMSA also considers public holidays. Employees who
come to work during holidays receives double pay for that day. The company
also consider annual leaves for the employees to relax and take a break from
the stressful workloads. Regarding to absences, the company is very
considerate as long as employees have a valid reason for being absent at
work.

3. Uniforms
Regarding with their uniform, employees are required to wear the
prescribed uniform everyday (i.e., Red polo shirt with the company logo in
front, pants and closed shoes). Ladies are prohibited from wearing miniskirts
and sandals/slippers because the company wants to maintain decency.
4. Behavior and Work Performance
Everyone greets each other Good Morning whether it is already
afternoon. According to Mam Aubrey, they do this because they believe that
everyone is energetic and positive during mornings. What I observed with
their work performance is they know when to take a break and when to
continue. Work is work for them. They are very dedicated in their work. They
are also prohibited from printing and photocopying of personal documents
inside the office. They help each other so that the flow of their work will be
smooth. I also observed that their computers are protected by using
passwords to avoid the leakage of important documents.

For the Student Trainees

Even if we are just a student trainees, we are also required to comply

with the companys rules and regulations. These are:

Respect everyone regardless of their position
Come on time regularly
Ask for your supervisors permission if you need to leave the office
earlier.
If you will be absent, tell your supervisor the day before.
Using social networking site inside the office is prohibited.
We have two option, whether to wear our school uniform or to wear
civilian attire as long as we maintain decency.
C. Layout of the Office where student-trainee is deployed
V.

An Evaluation of my Training
A. Office Procedures Learned and Applied

a. What is the organizational chart of the department?

b. Identify the different sections and their respective functions in the

department you are deployed?

c. If any, what accounting system/s is utilized in the department/company?

1. LOTUS NOTE

2. SAP

3. COKEONE
Coca-Cola FEMSA Philippines
Company Portal

d. How are business transactions recorded? What forms are being used?
The companys transactions are recorded using an accounting
software. All transactions whether cash in or cash out are recorded through
SAP.
B. Office Equipment Operated
COMPUTER
I used the computer inside our office when it comes to
encoding data, checking if the amount recorded matches the invoice
amount, and other computer related works. I seldom use this for
encoding because my supervisor is the one who encodes data most of

the time.
PRINTER AND PHOTOCOPYING MACHING
This is used in printing different documents such as count
sheets, inventory summary report, pre-count inventory reconciliation
sheet, etc. I usually print count sheets inside the office. They always

need this one because they are making inventory reports.

SCANNER
I used this machine for scanning deposit slips and invoices.

After scanning, I usually save them in PDF format.

TELEPHONE
I am the one who answers the phone when my supervisor and
other inventory analysts are out or they are busy in doing their reports.

STAPLER, PUNCHER, and CALCULATOR

I used stapler and puncher when filing different types of
documents. When it comes to checking if the amount recorded is
correct, I used calculators because the amounts recorded were big
amounts.

VI.

Observed Organizational Values in the Company

Interpersonal Relationship
Since my first day in the office up to my last day, the employees were

so kind not just to me, but to everyone who comes inside our office. Even if

they have tons of workloads to do, they still managed to wear a smile on their
faces. They maintain their communication lines open so we never had a
problem in communicating our queries to them.

Working Relationships with the Executive & Co-Worker

They respect the hierarchy of authority when it comes to work. They

know where and to whom they should report any issues concerning them.
When it comes in dealing with officemates, everyone treats each other
equally regardless of their position. They respect everyone. Those who
belong to the top management dont use their position to take advantage from
those who belong to the lower position.

Teamwork
Coca-Cola FEMSA is a big company, so everyone must contribute to

the success of the company. Different workloads are given to different

employees. Sometimes it is hard to accomplish the task given, luckily,
employees are helpful and kind. They help each other as long as they can
even if it is already beyond their job. They practice working as a team inside
the office because they believe that two heads are really better than one. By
doing so, employees produced an effective and efficient output.

Quality of Service Delivered

The company has been in the business here in Pampanga for more

than 30 years now. For me, they own their success not just to their
hardworking employees, but also to the quality of service they delivered to
their market. They make sure that every time a customer purchase their
products, they will be satisfied. By seeing this, I learned that quality of service
is really an important tool in achieving success, especially in a real working

environment. With our department, I observed that they wont release a report
unless they are 100% sure about the facts and figures theyve gathered
because the shareholders and stakeholders will depend on the reports made
by them.

Punctuality
The company is very strict when it comes to attendance and

punctuality because employees are being paid based on their working hours.
Coming on office beyond the official time-in is a deduction on their salary. For
me this kind of rule will help their employees to maximize their time for their
works. For us interns, they are very considerate because they know we still
attend classes at evening so they gave us an allowance of 15 minutes.

Personal Grooming
The company wants to maintain decency anywhere inside the plant.

Employees, especially ladies, are not required to wear make up to look

presentable unlike other company. As long as they wear the proper uniform
and practice good hygiene, they are free to enter the plant. This rule also
applies to the interns. The only difference is we can chose whether to wear
our school uniform or to wear decent civilian attire.

VII.

Problems Encountered During my Training and How I Solved Them.

The main problem I encountered during my internship is time
management. At first, I didnt know how to divide my time between school and
my internship. I am not a morning person so it is a big challenge for me to go
to work at 8AM. I never worked before so it is also my first time to be in a real
working environment. I always rush during mornings because I didnt get

enough sleep at night. But after few days of going to work, I learned how to
manage my time. I set my priorities. While having my internship, I refrain
from using my social networking accounts because using this will consume
60% of my time. When I am not busy with my internship, my supervisor let me
review or do some school works. The second problem Ive encountered is I
didnt have the courage to talk or approach my supervisor when I have some
queries during my first few days so I had a hard time accomplishing my task.
I guess my supervisor noticed this so she talked to me and opened topics
which are not related to our work loads. By her actions, I felt that she really
wanted me to be comfortable inside the office. After that I became confident
talking to them and my training when smoothly and convenient for me. For
me, the main goal of this practicum program is to prepare me for future
employment.

VIII.

Recommendations/Feedback of the student on the schools Practicum

Training Program.
First of all, I would like to thank our CBA Practicum Coordinators, Mrs.
Leah Manalang and Ms. Joy Anne Evaristo, for their patience and support to
us students throughout this practicum program. Without them, I dont think
this program would be possible.
The overall program is a success. The coordinators were very
dedicated and did a very good job. I admire the both of them for working
beyond their consultation hours just to address all our concerns and needs.
All I can suggest is to add an additional practicum coordinator. 4 th Year
College of Business and Accountancy has a big population, so for me, if we
will have an additional coordinator, the workloads given to them will lessen

and the work inside the practicum office will run smoothly since they will have
an additional member working with them.
My internship was a long journey for me. Full of happiness and stress.
But above all this, I learned a lot, I realized my strengths and weaknesses, I
learned how to value time and I learned how to deal with different types of
people. I am so glad that I managed to finish it. With the help of the
coordinators, together with the Holy Angel University, I can now proudly say
that I am really prepare for life!

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