Dean B.

Willard
2326 Kensington Ave., Westchester, IL 60154
Mobile: (630)-750-2952 dbwillard@hotmail.com Home: 708-223-0305

Information Technology Leader

IT Architecture, Infrastructure & Operations

Highly accomplished Information Technology professional with proven success in directing the design of advanced solutions,
building systems and managing IT organizations. Drawing upon an in-depth background and cross-functional experience in
architecture, projects, engineering, applications, operations and management, coupled with extensive technical knowledge and
leadership, maximizes operational performance providing companies a competitive edge to propel to industry dominance.

Dynamic Achiever with excellent track record of partnering technology with strategic corporate objectives to optimize
stakeholder goals.
• Collaborated with leadership to create Enterprise Management domains. Responsible for vision, strategy, framework,
roadmap and solutions for Fortune 100 companies.
• Designed and executed national Cisco LAN/WAN networks creating custom applications & utilizing remote technology
establishing configuration standardization and reducing project costs over $500k.
• Performed pivotal role in ITIL Business Service Management suite selection, architecture, integration and deployment.
• Developed, wrote and implemented multifaceted mortgage loan and insurance quoting applications, consolidating 10-20
backend system into single user interfaces.

Proven Self-Starter who works across domains to identify gaps and create solutions before becoming issues.
• Predicted system monitoring gap in IBM WAS 6 upgrade and created project 9mo before ascertained by stakeholders.
Identified in IBM contract availability to obtain software and 5 consultants for 6 month project at $0 cost to company.
• Anticipated system & network migration issues in new data centers resulting in redesign of the migration strategy to
prevent circuit saturation, distributed application latency and system outages.
• Designed, drove and build enterprise LAN/WAN IT systems to enable rapid national growth of companies.
• Instituted and led review of contracts resulting in reduction of $2,000.000+ yr in system support cost, allowing for
reallocation to fund additional projects.

Core Competencies

Strategic Business Planning Project Planning and Management Enterprise Management Solutions
Budgetary Planning & Control Disaster Recovery & Business Continuity Customer and Vendor Relations
IT Capacity Planning High-Availability Infrastructure Management Team Development and Leadership
Technology Solutions & Direction Service Level Management and Monitoring Change & Problem Management

Professional Experience

CNA Insurance 2005 - 2008

Built an impressive record of achievements through a series of increasingly responsible positions. Originally recruited as a consultant and was kept
on and promoted to create the new Enterprise Management domain.

Architecture Senior Specialist, Project Manager, Team Lead, Infrastructure Lead, Solutions Lead 2006 - 2008
Promoted to continue my contract work creating a cohesive IT management domain for the company. With cooperation of leadership, application
owners, the infrastructure and operations domains the vision, strategy, framework, roadmap and solutions were develop to address stakeholder
concerns, desires and propel the company to a proactive management methodology.
• Senior Architect for ITTL Business Service Management project; including proof of technology, suite selection, vendor relations,
architecture, integration & deployment.
• Reengineering of Openview, NetIQ & Tivoli to provide integration and enhanced system/network monitoring & management capabilities.
• Proof of Technology to evaluate infrastructure, network and application monitoring & management solutions (BMC, IBM, HP, NetIQ).
• Architect, Project Manager, Team Infrastructure & Solutions Lead for Tivoli OMEGAMON (IBM WAS monitoring) evaluation, selection and
deployment. Identified funding and resource availability providing for $0 cost project to company.
• Led evaluation, selection and deployment of TelAlert Enterprise Contact Management system.
• Senior Architect for new data center including building infrastructure, network, systems and application management systems.
• Performed analysis and justification for a reduction of over $2,000,000+ yr in system/application support cost, allowing leadership to fund
delayed projects.

Contractor - Senior Engineer Network/Application Management 2005 - 2005

The contract incorporated the architecture of an end-to-end monitoring and management solution for their new web based agent quoting and tracking
application.
• Deconstruction of the 5 tiers of the application and infrastructure, including data flows to identify the ability to monitor user transactions.
• Performed due diligence on the technology available at CNA,
• Worked with leadership to evolve the project to create a foundation & roadmap for an enterprise monitoring and management solution of all
IT applications, systems and networks.

DBW Resume - Continues

HighTower Inc.
Director of IT Field Services 2004 – 2005
Full accountability for evaluating, recommending, implementing, and management of client’s application and infrastructure environments across the 3
state Chicago, IL area.
• Provided a full range of IT services to clients from system upgrades to complete system architecture, installation and configuration,
averaging 5 system deployments per month.
• System administration for 40+ clients providing on-site; weekly, bi-monthly, monthly or quarterly engineering services.
• 24x7x365 technical support encompassed an 8x5x5 support desk and 24 hr emergency response.
• Performed all aspect of client relations, departmental; management, budgeting, scheduling and personnel.
• Senior Engineer tier III, building systems, client support and operation of the support desk.

La DuPage Development Company

Contractor - Project Manager, Project Design Engineer, Technical Writer 2002 – 2004
As a start-up business, the goal was the design of a Technology Transfer center utilizing state-of-the-art IT, HVAC, electrical and construction system
to provide visitors with an integrated view of how technology can be utilized to improve, enhance and broaden knowledge transfer between research
and industry.
• Development of the overall vision, definition of processes for gathering & analyzing the project requirements, accumulation of detailed
project requirement, writing the comprehensive business plan, creation of proposals; plans; presentations; overviews and technical
documentation.

Discover Financial Services

Contractor - Project Manager, Team Lead, Senior Enterprise Management Engineer 2002 – 2002
The scope encompassed the creation of an end-to-end monitoring system for a critical application at Discover Financial. This application included 5
tiers - user interface, middleware IBM WAS, custom applications, mainframe DAS and network.
• Defined the processes for information gathering & analysis, led determination of the project requirements and analysis of the information
collected.
• Performed deconstruction of each tier to identify if and how user sessions could be tracked and monitored. This effort required an in-depth
examination of the custom application structure & data flow to configure monitoring systems to track single transactions through the tiers
and identify issues in real-time.
• Led architecture, repositioning and reconfiguration of 320 Cisco & NetScout; probes, switches, and routers.
• Installed, configured and integrated NetScout and Concord suites to monitor systems.
• Created detailed reports, management presentation, SOPs, Best Practices and detailed Gap Analysis for the entire project.

McDonald’s Corp.
Contractor – Senior Network Engineer, Enterprise Management Engineer, Project Manager 2001 – 2001
The contract involved the architecture, installation, configuration and operation of an integrated Network Management System throughout the 5 home
office, 5 division and 41 regional offices in the USA, with integration to the International offices in 37 countries.
• Installed, configured and operation of HP Openview, Concord, NetScout, Cisco and TelAlert management systems.
• Designed, managed and implemented the upgrade of over 500 Cisco devices and all LAN/WAN circuits in the USA regional and division
offices. Utilizing custom application and remote technology achieving configuration standardization and reduction in resource and travel
expenditure of over $500k.
• Project Manager and Engineer for the corporate reorganization, closing of 19 offices and reconfiguration of the USA WAN.
• Engineer for the Cisco LAN/WAN upgrades and Wireless deployment at the home office campus.
• Network Engineer on the 2002 corporate capacity planning team.
• Other duties included: daily monitoring, configuration, upgrade and support of all the network equipment in the USA, international WAN
circuits and management of the corporate DNS.

Rapid Application Deployment Inc.

Senior Engineer and Project Manager 2000 – 2000
Provided architecture, installation, configuration, project management and on-going support of client IT systems throughout the country.
• The key project was to create a remote access environment for a major insurance company utilizing a Citrix Metaframe farm environment
(40 servers, 1,000+ agents), including user access to over 20 stand-alone insurance quoting applications. A multi-tiered system was
developed with user facing application on Citrix, integration tier; consolidating all quote information and backend, the stand alone quoting
applications modified for multi-user access.
• Full responsibility for clients Windows, Citrix, networks, Internet and security systems.
• Configuration and management of clients Enterprise Management Systems.
• Management of the internal network, including Windows, Citrix, Exchange & IIS servers, Checkpoint firewall, network security, virus
protection and backup systems.

ON-LINE Financial Services Inc.

Systems Architect, Senior Engineer, Project Manager 1999 – 1999
Brought on to build, strengthen and expand the IT architecture, installation, project management and client relations to connect multiple client sites to
the data center.
• Planned, coordinated and implemented upgrade of national LAN/WAN connections from the data center to the 198 client banks from a 9.6k
dialup network to a Cisco IP frame relay/switched environment. This involved circuit design & installation, infrastructure configuration &
deployment, client training, monitoring & management, performance testing, disaster recovery and security systems.
• Installation, configuration & management of the Openview system to provide the NOC proactive alerting of network issues.
• Architect and engineer of the WAN network for the Data Center move from Chicago, IL to St. Louis, MO.

DBW Resume - Continues

Consumer Security Mortgage & Insurance
IT Manager 1993 – 1999
Hired to create the IT department and computerize the business including system architecture, acquisition, installation, maintenance, custom
applications writing and management of all IT systems.
• Designed, installed and managed the companies IT growth from 1 office, to 11 nationwide offices. Directed the company growth from 4
PCs, to an interactive Novell, Windows, MS SQL & Citrix LAN/WAN environment with over 100 users.
• Conceptualized, developed & implemented an on-line Mortgage processing application utilizing Visual Basic. The program encompass
marketing, applicant data entry, online credit report retrieval, pre-qualifying, multi-state document generation & return tracking, underwriting,
sales force pipeline & commission calculation, revenue tracking and real-time management dashboards & reporting sub-systems.
Marketing included over 1,000,000 contacts, data importing, custom letter & envelope printing and CASS mail certification. The integration
with the telemarketing system provided employees access to all known information while working with the contacts.
• Architected and created integrated Insurance quoting application utilizing Visual Basic, batch process and scripting allowing for over 10
stand-alone insurance quoting applications to be accessed from a single user interface, providing agents with a consolidated view of all
policies, terms and costs available for a client.

Earlier Rolls - Owner - DBW Programming, President/Owner - Dewill, Inc.

Education

Citrix Certified Administrator - CCA

Microsoft trained - Server, Workstation, SQL, TCP/IP
Triton College, Daily College and Chicago City College - Majors: Information Technology, Programming, Business Management, Marketing,
Accounting, English – 2+ years completed.
Integral precipitant in development and implementation of university and government advanced research projects.
• University of New York-Syracuse - Dr. Gerald Lanier • U.S. Dept. of Agri. APHIS - Dr. Ralph Webb, Dr. Peter Witherall
• University of Minnesota - Dr. David French, Mark Stennis • Dr. Chuck Swalbay, Dr. Victor Mastro, Milton Holmes
• Virginia PolyTech Institute - Dr. Jay Stipes • U.S. Dept. of Agri. ARS - Dr. Hachiro Shiminuki
• Texas A & M University - Dr. Gerald Johnson, Dr. Wendel Horn • U.S. Forest Service - Dr. Gerald Gregory, Dr. John Peacock
• Michigan State University - Dr. James Kelbaso • Canada Forestry Service - Dr. Edward Kondo
• University of Florida - Dr. Harvey Cromroy • Morton Arboretum - Dr. Tom Green, Dr. George Ware
• University of Toronto - Dr. Roy

Technology Proficiency

IBM, SUN, HP/Compaq and Dell Midrange and Intel based Server/Workstation Hardware
Windows, Citrix Metaframe; Nfuse; Load Balancing; SecureICA, Unix, Solaris and Novell Operating Systems
Cisco Systems, Motorola, Adtran, Netopia, 3Com and Linksys Networking Solutions
HP Openview, IBM Tivoli, BMC BSM, Concord, NetIQ, NetScout, Cisco and TelAlert Enterprise Management Systems
Checkpoint, Sonicwall, McAfee, CA, Veritas, Symantec and Norton Security Solutions
MS Office; Visio; Project; SQL; Exchange; IIS, Oracle, Crystal Reports, Lotus Notes, Word Perfect, Paradox, Quattro and AutoCAD Tools
Solomon, Great Plains and Peachtree Accounting Systems
Visual Basic, XML, J2EE and Mainframe Application Languages

DBW Resume