Symptoms & Solutions

For the imageRUNNER ADVANCE C2000 Series

A description of the Top 10 Service Issues experienced by

iR ADV C2000 service techs with an explanation of the solutions

that resolves each scenario!

Created by Canon Inc. and Canon USA

Issued February 2012
 imageRUNNER-ADVANCE C2030 Series

< Analyzed Result of Field Visit >

After an analysis of field service reports, the following 10 phenomenon were identified:
Order Phenomenon
1 Error code E020
2 Waste Toner Full Message
3 LCD problem
4 Error code E532
5 Image Failure Black Line /Solid Line(s)
6 Faulty Color Reproduction
7 DF multi Feed
8 Weak image/White line(s)
9 Foggy image / Background
10 DF Pick-up failure

< Structure of this Symptoms & Solutions document >

Based on the analysis performed, we have outlined the solutions related to these top 10 service issues.
 Table of Contents

Error Code E020 ---------------------------------------------------------------------------- 5

- E020-0x60/E020-0x91/E020-0xb1 due to stained Toner Level Detection Area

- E020-1360 occurred due to the screw of the inner middle panel in the machine coming off or becoming loose
- E020-0120 occurs due to a stuck coupling of the drum unit upon inserting the drum unit
- E020-0x90 upon installation due to the return failure of a contact spring on the Developing bias
- E020-0x90 /abnormal noise/toner leakage occurs at the time of installation due to the displacement of the
gear inside the drum unit cover
- E020-1260 displays because the Dustproof Shutter is not open
- E020-0360 occurs due to an installation error of the Bk hopper unit

Warning Message -------------------------------------------------------------------------- 15

- Waste toner overflow/method to change setting of waste toner full detection timing

LCD Problems ---------------------------------------------------------------------------- 17

- Machine not recovering from Sleep Mode upon installation due to foreign substances adhering to
DIMM's contact
- Mottling on the LCD control panel upon main power SW ON after installation
- Streaks on the LCD control panel upon turning the main power SW on after installation due to the Control
Panel Cable

Error Code E532 --------------------------------------------------------------------------- 18

- E532-0001 when the stapler moves due to the contact with the earth spring (Inner Finisher-C1)

Black Lines ------------------------------------------------------------------------------ 23

- Wavy lines due to advanced life of Drum Unit with high duty/high CV
Faulty Color Reproduction------------------------------------------------------------------ 25

- Variation of image hues occurs when continuous output is being made

DF Multi Feeding -------------------------------------------------------------------------- 27

- 0004/0005/0006 jam code (Measure against double feeding jam when the document is fed by ADF)

Streaking Image /White Lines --------------------------------------------------------------- 28

- Lines on images in the sub-scanning direction at stream reading from the feeder
- White lines appeared in the sub scanning direction on output images.
- Image blanking in the sub scanning direction due to the claw of the shutter link coming off

Foggy Image ------------------------------------------------------------------------------- 33

- Bk fogging image due to advanced life of Drum Unit with high duty/high CV
- Fogging occurs on the whole image
- Foggy image in magenta/poor density on solid image.
- Drum ghost due to advanced life of Drum Unit with high duty/high CV
- Ghosting at a 94mm pitch

Feeder Jamming -------------------------------------------------------------------------- 39

- Last sheet of multiple-sheet document not picked up (DADF-AC1/Color Image Reader Unit-D1)
- DADF fails to feed originals after the machine recovers with a version of System Software earlier than
Ver. 21.01 recovers from Sleep Mode

Banding Image --------------------------------------------------------------------------- 42

- Lines on image in the sub-scanning direction due to the deformation of the contact spring on the Drum Unit

Others ----------------------------------------------------------------------------------- 43

- E040-0002 /Abnormal sound upon the lift-up of the Cassette 1

E020-0x60/E020-0x91/E020-0xb1 due to stained Toner Level Detection Area
Description
On the machines with serial number earlier than the following, E020-0360, E020-0391, E020-03b1 occurred
approximately from several days to 2 months after installation.
- E020-0360: Low density for the Black target at patch detection.
- E020-0391: The average Black value of detected ATR sampling value is equal to or higher than the specified
value.
- E020-03b1: The Black T/D ratio detected by the ATR Sensor is equal to or lower than the specified value
(light density)
Location Model Serial #

US, CA, LTN IR-ADV C2020 UL 120V FAH10547

US, CA, LTN IR-ADV C2030 UL 120V EZS10829

US IR-ADV C2030G UL 120V GDV10009

US IR-ADV C2020G UL 120V GEB10010

[Reference] Output may become available by turning the main power switch off/on when E020-03b1 occurs.

Cause
The Toner Level LED (light emitting section) and the Toner Level PT PCB (light receiving section) on the Toner
Level Detection Area took charge resulting in toner adhering to the light emitting section and the light receiving
section. Therefore, the presence of toner was detected despite the hopper being out of toner. Then toner was
not supplied resulting in this symptom.
[1] Toner Feed Assembly, Black
[2] Toner Level Detection Area (light receiving section)
Field Remedy
1) In Service Mode > COPIER > Counter > MISC > T-SPLY-K, write down the numerical value. Let this
numerical value as "a".
2) Add up all the numerical values in Service Mode > COPIER > Counter > PICKUP > C1/C2/C3/C4/MF/2-
SIDE and write down the obtained numerical value. Let this numerical value as "b".

3) In Service Mode > COPIER > Counter > MISC > SUC-A-K, write down the numerical value. Let this
numerical value as "c".
4) Calculate the numerical values "b" and "c" as shown below and obtain the numerical value "d". d= (b x
c)/100
5) If the numerical value "a" is larger than "d", go to step 6). It is possible that the light emitting/receiving
sections on the Toner Level Detection Area are stained. If the numerical value "a" is smaller than "d" check the
toner supply assembly and the Drum Unit.
6) Turn off the main power SW.
7) Remove all Drum Units and the ITB.
8) Remove Cassette 1, the Front Cover, the Left Cover and the First Delivery Tray.
9) Remove the Bk Toner Bottle Mount.
10) Check for the toner in the Toner Feed Assembly. If there is no toner [A] and you can see the feed screw
[3], replace the Toner Feed Assembly after performing step 11) and onward. If there is toner [4] [B], do not
perform step 11) and onward, but try to find another cause.

11) Remove the stopper and remove the Link Stick in the direction of the arrow.
12) Remove the 2 screws [5].

13) Push the rib [6] that Black Toner Feed Assembly catches the rear end plate back to free the plate catching
hook.
14) Insert fingers into the space [7] and hold the toner feed assembly.
[Caution] When installing the Bk Toner Feed Assembly, be sure to make sure that the claw under the Bk Toner
Feed Assembly fits into the hole on the bottom metal plate of the Bk Toner Feed Assembly. (If this claw does
not fit, the toner supply operation fails, consequently leading to E020-0360.)

15) Lift up above the toner feed assembly.

16) Turn the Bk Toner Feed Assembly right down while pulling it toward the front a little.
17) If the Bk Toner Feed Assembly is turned, the claw [9] may hit against the PCB behind the assembly. To
prevent this, pull the assembly toward the front a little while turning it right down.

18) Replace the Toner Feed Assembly with the countermeasure part (FM3-8084-010). This measure has a
mechanism added to drop toner adhered to the toner level detection sensor window in the Toner Feed
Assembly by vibration.
19) Put together all the removed parts in the reverse order of removal.
[Caution] When you install Bk Toner Feed Assembly, please confirm the caution in Step 14.
20) Turn on the main power SW.
21) If the machine's software has a combination of less than MN-CONT Ver.20.70/DCON Ver.40.03, update to
MN-CONT Ver.20.70/DCON Ver.40.03 or later.
[Caution] If the versions are less than the above, Service Mode in step 23) cannot be performed.
22) Check the numerical value of the affected color in Service Mode > COPIER > Display > DENS > DENS-K.
You will see a numerical value close to -4.00% to -6.00% displayed, then if E020-03b1 occurs, the a numerical
value will be over the -5.00%.
23) In Service Mode > COPIER > Function > INSTALL > SPLY-H-K and press "OK". "START" will be
displayed for a moment in Service Mode display and then "OK!" will be displayed. This allows the initial filling
of toner from the toner bottle to the hopper unit.
24) Open the front door of the machine and insert the door key switch into the door open/close sensor switch.
Then the operation of toner supply to the buffer unit starts and lasts for approximately 40 seconds. Make sure
that the toner bottle rotates intermittently. If the toner bottle does not rotate, check for the Toner Feed
Assembly Attachment.
25) Place A3 blank sheet on the copyboard glass and make 21 copies. This allows toner to be supplied in the
developing assembly.
26) Check the numerical value of Service Mode > COPIER > Display > DENS > DENS-K. You will see a
numerical value close to -1.00% to -2.00% displayed as toner was supplied in the developing assembly.
27) Make a copy in CA-1 test chart. If no problem is found on the image, then the work is completed. If there is
a problem with image density, go back to step 25).
FM3-8084 Toner Feed Assembly, Black
When upgrading to MN-CONT Ver.20.70/DC-CON Ver.40.03 or later, follow the combination below.
MN-CONT: Ver.20.70/DC-CON:Ver.40.03/G3 FAX:Ver.2.05/Inner Finisher-C1 SORTER: Ver.6.03

E020-1360 occurred due to the screw of the inner middle panel in the machine coming off or getting
loose
Description
-E020-1360 occurred due to the screw of the inner middle panel in the machine coming off or getting loose.
-E020-1360: Abnormal detected Bk patch reading value
Cause
If the screw [A] of the inner middle panel gets extremely loose or comes off, the inner middle panel becomes
unable to retain the [B] on the drum unit to where it should be set resulting in it moving forward. Because of
this, drive was not transmitted to the drum and the Bk patch could not be formed.

Field Remedy
Tighten the screw of the inner middle panel.

E020-0120 occurs due to a stuck coupling of the drum unit upon inserting the drum unit
Description
-E020-0120 occurred due to a stuck drum unit coupling.
-E020-0x20: ATR sensor error or toner supply error (x=0: Y, 1: M, 2: C, 3: Bk)
Cause
When inserting the drum unit into the main unit, the coupling [A] gets stuck with the guide rail [B], causing -
E020-0x20.
Picture [C] shows the stuck coupling.
Field Remedy
Release the stuck coupling. Make sure to check that the error does not recur after inserting the drum unit into
the main unit. If it recurs, there may be other factors to cause the error.
[Caution] If the drum unit coupling hits against something, it may get stuck with the guide rail. Handle the drum
unit coupling with care.

E020-0x90 upon installation due to the return failure of a contact spring on the Developing bias
Description
-E020-0x90 occurred upon installation.
-E020-0x90: ATR Sensor error or toner supply error (x=0:Y, 1:M, 2:C, 3:Bk)
Cause
The leading edge of a contact spring on the Developing bias consists of a double ring. The return failure of a
spring occurred due to this ring being crossed resulting in a contact failure and a subsequent error.
Field Remedy
1) Detach the cap by removing the claw of the contact spring cap [A].

[Caution] Be careful not to break the claw when detaching the cap. If the cap gets broken, replace the High
Voltage Holder Assembly.
2) Correct the crossed ring [B] of the contact spring. Attach the cap by getting the spring through the slit of the
cap [A].

FM3-8160 HIGH VOLTAGE HOLDER ASS'Y

E020-0x90 /abnormal noise/toner leakage occurs at the time of installation due to the displacement of
gear inside the drum unit cover
Description
At the time of installation or replacement of the drum unit, machines with a serial number earlier than below or
a drum unit having a lot number earlier than below may cause abnormal noise around the drum unit or -E020-
0x90. In the worst cases, toner leaks from the drum unit.
-E020-0x90 : ATR Sensor error or toner supply error (x=0:Y, 1:M, 2:C, 3:Bk)
[Reference] As for the machine having the serial number below or later, and the drum units having the serial
number below or later, the positions of the take-up gear and the worm gear are checked.
 imageRUNNER ADVANCE C2020 FAH02681
UL
imageRUNNER ADVANCE C2030 EZS02392

Drum Unit Lot No

Yellow Y200035542

Magenta M200035495

Cyan C200035503

Black K200035617

The picture below shows the drum unit [A] and the ITB [B] when the magenta toner leaked.

Cause
At the time of installation or replacement of a drum unit, gears inside the drum cover unit roll up the toner seal
sheet automatically. In the cases described above, however, the take-up gear [C] and the worm gear [D]
behind the drum unit cover displaced to the left, and as the result, the toner seal sheet was not rolled up
completely, and consequently leading to the symptoms.

Field Remedy
1) Remove the drum unit and the ITB. Check toner leakage.
2) If the toner is leaked on the ITB, remove the toner on the ITB and put the ITB back into the machine.
3) Measure the length of the gap between the drum unit and the drum unit cover.
When the length is 2.8mm or more, replace the drum unit.
When the length is less than 2.8mm, there may be other factors.
[Caution] When the claw receiver [E] of the drum unit cover or the claw [F] is broken, replace the drum unit.

E020-1260 displays because the Dustproof Shutter is not open

Description
-E020-1260 displays while the machine is being installed.
-E020-1260: Abnormal detected patch reading value
Cause
Foreign substance [B] is mixed into the Dustproof Shutter [A] of cyan Laser Scanner Unit, and this prevents the
shutter from opening fully. [C] Indicates the range of open/close shutter.

Field Remedy
Check the Dustproof Shutter. Remove the foreign substances if you find any.

E020-0360 occurs due to an installation error of the Bk hopper unit

Description
-E020-0360 occurred a few days after the replacement of the Bk hopper unit.
-E020-0360: Low density for the target at patch detection
Cause
When the Bk hopper unit was replaced, the claw [A] fixing the unit in place failed to fit into the groove firmly. As
a result, no toner was supplied.

[B] shows the claw that does not fit into the groove, and [C] shows the claw that fits the groove firmly.

Field remedy
Re-install the Black hopper unit.
Waste toner overflow/method to change setting of waste toner full detection timing
Description
The waste toner may overflow according to the installation environment of the host machine and the output
image.
Cause
a) Service mode > COPIER > Option > CUSTOM > EXT-TBOX is set other than 0.
b) A high temperature and humidity environment.
c) When the user prints large volume of solid images in color.
The problem occurs when condition b) or c) is added while condition a) is fulfilled.
Field Remedy
1) Clean the overflow waste toner.
2) Estimating the accumulation speed on the basis of the level of the waste toner remaining in the Container at
the last replacement of the container, change the setting value of EXT-TBOX in service mode > COPIER >
Option > CUSTOM to adjust the full level detection timing.
The setting range is 0 (0 sheet) to 9 (9,000 sheets), and the default is "0". The number of sheets is increased
by 1,000 as the setting value is increased by 1.

The Level of the Waste Toner Remaining in the Waste Toner Reference Value for
Waste Toner Container at the Last Replacement Accumulation Speed Changing the Setting Value

Lower than A Slow +5 (+5,000 sheets)

From A to lower than B Slightly slow +1 (+1,000 sheets)

From B to lower than C Moderate No change

C or more Slightly fast -1 (-1,000 sheets)

[Note]
Significantly changing the setting value at a time is not recommended because the accumulation speed
changes due to change in the usage environment of the user. When changing the setting value, check the
machine installation environment and the conditions of use by the user.
a) Machine installation environment.
When the setting value is set to "0", waste toner will not overflow, but waste toner full level may be detected
when the waste toner level is still 60% in a low temperature and low humidity environment. The volume of the
waste toner tends to increase in a high temperature and high humidity season, so be careful not to increase
the setting value too much during that season.
b) Conditions of use by the user
Even if the waste toner full level detection timing is adjusted, waste toner may overflow if a large amount of
color solid images are printed. If the user prints a large amount of color solid images, adjust the setting to a
lower value.
Machine not recovering from Sleep Mode upon installation due to foreign substances adhering to
DIMM's contact
Description
Machine did not recover from Sleep Mode upon installation.
Cause
Foreign substances adhered to the contact of the DDR2-SDRAM (DIMM), which is installed on the Main
Controller PCB 1.

Field Remedy
1) Turn off the Main Power SW.
2) Remove the DIMM from the Main Controller PCB 1.
3) Remove the foreign substances adhering to the DIMM's contact and set the DIMM again.
4) Turn on the Main Power SW and check for abnormalities.

Mottling on the LCD control panel upon main power SW ON after installation
Description
Upon main power SW on after installation, the background screen of the LCD control panel became mottled.
Cause
The connector of the Control Panel Cable which connects to the Main Controller PCB 1 was inserted askew.
Field Remedy
Properly insert the connector of the Control Panel Cable.

Streaks on the LCD control panel upon turning the main power SW on after installation due to the
Control Panel Cable
Description
Streaky display on the LCD control panel screen occurred upon turning the main power SW on after
installation.

Cause
The connector on the Control Panel Cable which connects to the Main Controller PCB 1 was inserted askew.
Field Remedy
Properly insert the connector on the Control Panel Cable.
E532-0001 when the stapler moves due to the contact with the earth spring (Inner Finisher-C1)
Description
E532-0001 occurred on the finishers with the serial number below and earlier when the stapler moved.
-Inner Finisher-C1: FBZ09151
-E532-0001: Staple Move Motor Timeout Error

Cause
The symptom occurred because the Earth Roller [2] located at the lower part of the stapler got caught in either
[a] or [b] of the Earth Plate [3] when the stapler [1] moved to its home position. The causes of the stapler being
caught include the following.
a) Vibration upon shipment without fixing member for the stapler such as a pre-installation.
b) Moving the stapler overriding the Earth Plate with the inner cover being removed.

Field Remedy
Refit the Earth Plate and add 1 piece of the Washer (XD1-2100-305) according to the following steps.
[Caution] Prepare 1 piece of the Washer (XD1-2100-305) before starting the work.
1) Remove 3 screws [1] to detach the front cover [2].
2) Remove 2 screws [3] to detach the right cover [4].

3) Remove 4 screws [5], and the fixed plate [6].

4) Remove 2 connectors [7] to remove the cable [8] from groove.

5) Pull out the Finisher approximately 10 to 15cm as shown below.

[Caution] Finisher can fall down if it is pulled out too much.
6) Make sure the earth plate position from underneath, [A] is at the right position, and [B] is out of position.

7) Remove the screw [9] to detach the earth plate, and add the washer [10] as shown below and fix it with the
screw.

8) When attaching the Earth Plate and washer, fit the torsion coil spring [11] to the notch [a]. The photo [C]
indicates the washer properly attached whereas [D] indicates an improperly attached one.
9) Reattach the parts in reverse order from step 7).
XD1-2100-305 WASHER, PLAIN
Wavy lines due to advanced life of Drum Unit with high duty/high CV
Description
When the life of Drum Unit advances in a high duty and high CV environment, wavy lines may occur on the
image.
 Cause
Uneven potential of the Photosensitive Drum occurred along with the Upstream Brush. When residual toner is
accumulated on the Upstream Brush due to high duty/high CV, partial discharge occurs between the Upstream
Brush and Photosensitive Drum. Then, uneven potential occurs.

Field Remedy

a. Adjustment of the Upstream Auxiliary Brush DC bias

Service Mode (Level 2) > COPIER > Adjust > HV-PRI > USUB-xDC
- x=Y: Y/M/C, K: Bk
- Range: -5 to 5 (Default: 0)
- Unit: 1=20V
b. Setting of toner deposit amount
Service Mode (Level 2) > COPIER > Option > IMG-MCON > TNR-DWN

Setting Gradation Text

Remarks
value area area

0 210% 180% Normal(Default)

1 180% 165% Normal

2 160% 150% Normal

3 160% 150% Thin paper only

4 160% 150% 2-sided thin paper print only

5 160% 150% Transparency only

Variation of image hues occurs when continuous output is being made

Description
Variation of image hues occurs when continuous output is being made.
Cause
The amount of toner charge in the developing assembly drastically changed due to the installation environment
change (temperature/humidity) or image density change, causing the problem.
Field Remedy
If variation of hues occurs on plain paper, go to "a. Steps for plain paper."
If it occurs on "heavy paper" or "print" output, go to "b. Steps for heavy/print output."
a. Steps for plain paper
1. Execute "Full Adjust" in Settings/Registration > Adjustment/Maintenance > Adjust Image Quality > Auto
Adjust Gradation.
2. Select paper source and then press "OK." Then, output and read the test print according to the message on
the screen, and then perform Full Adjust.

3. Change the paper interval value of ARCDAT control to "20" from "80" in Service Mode (Level 2) > COPIER
> Option > IMG-SPD > ARC-INT1. Setting range is between "10" to "500" (Default: 80).
[Caution] Actual setting value is calculated by dividing the entry value by 0.9 and rounding up after the decimal
points. (e.g.: If an entry value is 80, setting value will be 89. And if an entry value is 20, setting value will be
23.) First, make sure to let the customer know that the productivity will slow down slightly after making the
setting. After the customer accepts this, make the setting.
b. Steps for heavy/print output
1. Select the settings below from HPFL-DSP in Service Mode > COPIER > Option > DSPL-SW and then turn
OFF and ON the main power.
0: Displays Auto Gradation Adjustment with plain paper only (default)
1: Displays Auto Gradation Adjustment with plain paper and heavy paper
2: Displays Auto Gradation Adjustment with plain paper and 1200dpi resolution setting.
3: Displays Auto Gradation Adjustment with plain paper, heavy paper and 1200dpi resolution setting.
2. Select an appropriate paper type (plain paper, heavy paper and 1200dpi resolution setting) [B] and then
perform Full Adjust in Adjustment/Maintenance > Adjust Image Quality > Auto Adjust Gradation.
You will get the following screen if you select "3" in Step 1.

3. Select the paper type you perform the adjustment and then press "OK." After that, output and read the test
print and then perform Full Adjustment.

[Caution] When you perform Auto Adjust Gradation, make sure to perform this for each paper type. The file
below shows recommended paper type.

Plain Heavy

USA Hammermill Photo White (105g) Hammermill Color Copy Cover (162g)

4. Change the paper interval value of ARCDAT control to "20" from "80" in Service Mode (Level 2) > COPIER
> Option > IMG-SPD > ARC-INT1. Setting range is between "10" to "500" (Default: 80).
[Caution] Actual setting value is calculated by dividing the entry value by 0.9 and rounding up after the decimal
points. (e.g.: If an entry value is 80, setting value will be 89. And if an entry value is 20, setting value will be
23.) First, make sure to let the customer know that the productivity will slow down slightly after making the
setting. After the customer accepts this, make the setting.

0004/0005/0006 jam code (Measure against double feeding jam when the document is fed by ADF)
Description
Machines having serial numbers earlier than below had multiple feed jam (0004/0005/0006 Jam Code) when
documents were fed.
- 0004: Registration stationary jam
- 0005: Read sensor delay jam
- 0006: Read sensor stationary jam

Models Serial Number

IR-ADV C2020 UL 120V FAH1059

IR-ADV C2030 UL 120V EZS10919

IR-ADV C2020 UL 120V G GDV10009

IR-ADV C2030 UL 120V G GEB10010

Cause
Depending on paper types, separation capability of separation pad may be decreased.

Field Remedy
Following the steps below, implement replacement with the separation pad unit holder (FL3-5538-000) [1] of
which the separation capability has been improved.
1. Open the feeder cover.
2. Remove 2 hooks [2] of the separation pad unit holder to remove the separation pad unit holder.

3. Attach the separation pad unit holder (FL3-5538-000). Due the measure, the color of the separation pad unit
holder has been changed from black to white.
FL3-5538 HOLDER, SEPARATION PAD UNIT
Lines on images in the sub-scanning direction at stream reading from the feeder
Description
Lines on images in the sub-scanning direction occur at stream reading copy from the feeder.

Cause
The following 2 items in service mode are set to "0" to "15". The defaults of these 2 items are "177".
- Service mode > COPIER > Option > IMG-RDR > DFDST-L1: DADF mode dust dtct level adj (ppr intvl)
- Service mode > COPIER > Option > IMG-RDR > DFDST-L2: DADF mode dust dtct level adj (after job)
Field Remedy
When making the dust detection function as close as OFF in the service mode items; DADF mode dust dtct
level adj (ppr intvl) and (after job), enter "16". Do not enter "0" to "15".
[Note] Note that the values "0" to "15" can be entered in the above service mode items due to the fault in the
system software of the machine at present. The setting range will be changed to "16" to "255" in the system
software to be released in the future. And also note that the Service Manual wrongly describes "0" to "255" as
the input range.
White lines appear in the sub scanning direction on output images due to the bent plastic sheet on the
registration sensing assembly
Description
White lines appeared in the sub scanning direction on output images.
Cause
The plastic sheet on the registration sensing assembly bent and contacted the ITB.

Field Remedy
1) Open the Registration Sensing Assembly.
2) Modify the bent plastic sheet.
3) If it's impossible to modify the bent plastic sheet, replace the Registration Sensing Assembly by a new one.
FM3-8117 REGISTRATION SENSING ASSEMBLY
Image blanking in the sub scanning direction due to the claw of the shutter link coming off

Description
Image blanking occurred in the sub-scanning direction.

Cause
Since the projection [1] of the shutter link contacted the ITB [2], the symptom occurred. Below is a photo
showing the registration patch sensor opening.

When the dimensional tolerance of the shutter link [3] of the registration patch sensor and the open/close lever
[4] is on the edge of tolerance levels, the claw of the shutter link [3] comes off. This causes the open/close pin
[5] of the shutter link [3] to move to the higher position of the open/close shutter lever [4] and the shutter link to
bend [6]. As a result, the projection of the shutter link contacted the ITB.
[A] Indicates the symptom occurring [B] indicates a normal status.
Field Remedy
1) Turn OFF the Main Power SW.
2) Remove the all Drum Units and the ITB.
3) Remove the Cassette 1 Separation Roller Unit and the Cassette 1 Pickup Unit.
4) Remove the Connector Cover of the Registration Patch Sensor.
5) Disconnect the 2 connectors.

6) Remove the 2 springs (right and left).

7) Remove the Left Shaft in the direction of the arrow to remove the Registration Patch Sensor.
8) While stuck the claw of the shutter link of the registration patch sensor [1] inside the frame [2], reset the claw
so that the open/close lever [3] comes the front side of the shutter link[4]. The sectional figures below [B] [C]
show that the photo is looked at from the direction [A]. Change the position from figure [B] to [C].

9) Attach the part to the main body in reverse order from Step 7).
10) Make some sample copies to make sure that no image blanking occurs.
[Reference] If the symptom still continues, check the ITB as well.
Black fogging image due to advanced life of Drum Unit with high duty/high CV
Description
When the life of Drum Unit advances in a high duty or high CV environment, Bk fogging image may occur.

Cause
The transfer efficiency lowered due to copy/print of high duty/high CV.
In a high duty/high CV environment, the toner charging amount shifts at a low level. Continuation of this
situation causes reduction of the transfer efficiency, and occurrence of this symptom increases.

Field Remedy
[Caution] After replacing the Drum Unit, be sure to return the settings to the original values
a. Adjustment of primary transfer ATVC Bk target current
Service Mode (Level 2) > COPIER > Adjust > HV-TR > 1TR-TGK4
- Range: -10 to 10
- Unit: 1uA
b. Adjustment of discharge current control Bk target current (1/1 speed)
Service Mode (Level 2) > COPIER > Adjust > HV-PRI > DIS-TGK
- Range: -10 to 10
- Unit: 3uA

Fogging occurs on the whole image

Description
Yellow fogging occurs on the whole image. [A] is an incorrect image. [B] is a correct image.

Cause
The connector J832 pin of the Connector PCB in the Laser Scanner Unit is deformed.

Field Remedy
Replace the Laser Scanner Unit.
FM3-8074 LASER SCANNER UNIT
Foggy image in magenta, poor density on solid image.
Description
Overall fogging in magenta, poor density on solid image occurred.
Below is a sample of PG test print. [A] shows the symptom. [B] is a normal image.

Cause
Due to the failure of the primary charging PCB, bias was not applied to the primary charging roller.
Field Remedy
Replace the Primary Charging PCB.
FM3-8611 1ST CORONA PCB ASSEMBLY

Drum ghost due to advanced life of Drum Unit with high duty/high CV
Description
When the life of Drum Unit advances in a high duty and high CV environment, drum ghost may occur on the
image.
Cause
Static elimination failure of the Photosensitive Drum occurred.
When residual toner is accumulated on the Upstream Brush due to high duty/high CV, drum surface potential
cannot be uniformed after transferring solid white and solid black images.

Field Remedy

a. Adjustment of the Upstream Auxiliary Brush DC bias

Service Mode (Level 2) > COPIER > Adjust > HV-PRI > USUB-xDC
- x=Y: Y/M/C, K: Bk
- Range: -5 to 5 (Default: 0)
- Unit: 1=20V
b. Setting of toner deposit amount
Service Mode (Level 2) > COPIER > Option > IMG-MCON > TNR-DWN
 Setting Gradation Text
Remarks
value area area

0 210% 180% Normal(Default)

1 180% 165% Normal

2 160% 150% Normal

3 160% 150% Thin paper only

4 160% 150% 2-sided thin paper print only

5 160% 150% Transparency only

Ghosting at a 94mm pitch

Description
Ghosting at a 94mm pitch (drum cycle) occurs.

Cause
After a certain period of using the drum unit under an environment of high duty/high print volume, the residual
toner accumulated on the upstream auxiliary brush increases, the potential cannot be even on the
photosensitive drum when outputting blank or solid black images and then ghosting occurs.
Field Remedy
The measure differs according to the version of the system software for the machine.
a. DCON Ver. earlier than 31.04
Lower the setting of the appropriate color by "1" in Service Mode (level 2) > COPIER > Adjust > HV-PRI >
USUB-YDC/MDC/CDC. This service mode adjusts the Y/M/C upstream auxiliary brush DC bias. The set range
is "-5" to "5". The default is "0".
b. DCON Ver.31.04 or later
Change the setting in Service Mode (level 2) > COPIER > Option > IMG-FIX > NEGA-GST to "1". This service
mode is added in DCON Ver.31.04.
- 0: Ghosting improvement mode OFF(Default)
- 1: Ghosting improvement mode ON
- 2: Not used
[Note] When upgrading DCON from a version earlier than 31.04 to 31.04 or later, return the setting in Service
Mode (level 2) > COPIER > Adjust > HV-PRI > USUB-YDC/MDC/CDC to the original value.

Last sheet of multiple-sheet document not picked up (DADF-AC1)

Description
When picking up the document of multiple-sheet, the last sheet was not picked up and left in the Document
Tray.
Cause
The symptom was caused by either of the following.
1) When the ADF rear side plate deforms at either [A] or [B], the Last Document Detection Sensor moves
downward. This causes the dislocated sensor flag detection position for the Last Document Detection Sensor
resulting in improper detection of document presence.
[a] indicates a normal status whereas [b] drawn in a yellow line indicates the deformation at the attachment
position.
2) When there is only one sheet of document left, the document paper bends on the concave portion of the
Separation Reverse Guide Ass'y [1]. Then the Last Document Detection Sensor Lever [2] lowers to no-paper
detection position from paper presence detection position.

Field Remedy
1) Open the paper pick-up cover of the DADF to remove the Rear Cover.
2) Check for the rear plate deformation from the right side [A] and back side [B] of the machine. If the plate is
deformed, modify the deformation as shown in the photo below. If the plate is not deformed, attach the Rear
Cover and go to Step 5).
3) Attach the Rear Cover.
4) Set 3 sheet of test document on the feeder to scan (copy.) If the symptom improves, then the work is
completed. If the symptom does not improve, go to Step 5).
5) Replace with the countermeasure Last Document Detection Sensor Lever (Empty Sensor Lever) (FC8-
6347-010) and the countermeasure Separation Reverse Guide Ass'y (FM4-4312-010.) In this measure, the [C]
part of the Last Document Detection Sensor Lever is extended approximately 0.5mm and the [D] part of the
Separation Reverse Guide is heightened approximately 0.5mm. These measures prevent the Last Document
Detection Sensor from wrongly detecting no-paper even though the last sheet of the document bends.

6) Set 3 sheet of test document on the feeder to scan (copy.) If the symptom improves, then the work is
completed.
FC8-6347 LEVER, EMPTY SENSOR
FM4-4312 SEPARATION REVERSE GUIDE ASS'Y
DADF fails to feed originals after the machine recovers with a version of System Software earlier than
Ver. 21.01 recovers from Sleep Mode
Description
Even though the Start button was pressed after the following steps, the DADF did not feed originals and the
copyboard glass was scanned (copied).
1) Let the machine go into Sleep Mode with its feeder being opened.
2) Close the feeder while the machine stays in Sleep Mode, and then let the machine go out of the mode.
3) Place originals on the feeder and press the Start button; then the symptom occurs.

Cause
Although the feeder was opened and closed while the machine was in Sleep Mode, the feeder open/close
detection signal was not sent to the main controller PCB 1.

Field remedy
Upgrade the machine's system to Ver.21.01 or later.

Make the following combination upon upgrading.

MN-CONT: Ver.21.01/DC-CON: Ver.40.03/G3 FAX: Ver.2.05/Inner Finisher-C1 SORTER: Ver.6.03

Lines on image in the sub-scanning direction due to the deformation of the contact spring on the Drum
Unit
Description
Lines on all over image in the sub-scanning direction occurred.
Cause
The contact spring on the Black Drum Unit was deformed.

Field Remedy
Reset the contact spring to the normal position.

Reinstall the Drum Unit to the machine and check to see if output images are normal.
If the lines on images recur, replace the Bk Drum Unit.

E040-0002 /Abnormal sound upon the lift-up of the Cassette 1

Description
On the machines with serial number earlier than the following, E040-0002 occurred upon the lift-up of the
Cassette 1.
Abnormal sound may occur at this time.
- E040-0002: Unable to detect the lift-up completion position within 4.5 sec after lift-up was started.
Location Model Serial #

imageRUNNER ADVANCE C2020 FAH01641

UL EZS01365 to 01419
imageRUNNER ADVANCE C2030
EZS01426
Cause
Acceptable amount was insufficient in the dimension tolerance of the Cassette 1 lifter sensor (PS12) on the
rear plate of the machine and the Cassette 1 lifter sensor flag on the cassette. Therefore, the Cassette 1 lifter
sensor flag [A] could not fully enter the Cassette 1 lifter sensor (PS12) resulting in the symptom.

[Reference] Improvement has been made by changing the tightening order of the screws on the machine's
framework to prevent being out of the acceptable amount of the dimension tolerance.

Field Remedy
Attach the Light-blocking adhesive sheet [B] according to the lifter sensor flag edge [C]. This will widen the
depth of the sensor flag by approximately 1.5mm and prevent the false detection of the Cassette 1 lifter
sensor.

FC0-6709 SHEET, LIGHT-BLOCKING ADHESIVE