Creating Solutions Through Knowledge

Empowerment
Emerging Business
& Technology
Trends
Dr. Amit Andre
Vice President
IGBS
Emerging Technologies
In the last minute there were..

204 million 100,000

emails sent tweets
61,000 hours 6 million
of music views and
listened to on 277,000
Pandora Facebook
20 million Logins
photo views 2+ million
Google
searches
3 million
uploads on
Flickr
.and thats nothing to whats coming
Emerging technologies will change everything how
we work, how we live, how we communicate
Emerging technologies will change everything how we
work, how we live, how we communicate
Mega Trends* are global, sustained and macro economic forces of
development that impact business, economy, society, cultures and
personal lives thereby defining our future world and its increasing
pace of change

Of the Top 10 Mega

Trends* to 2020, 8
have significant
emerging technology
components
Emerging technologies will change everything how we work, how
we live, how we communicate
Urbanisation - City as a Customer Mega Cities, Mega
Regions, Mega Corridors and Mega Slums. Cities, and Not Countries, Will Drive Wealth
Creation
Smart is the New Green Smart Cities, Smart Technology, Smart
Infrastructure, Smart Energy, Smart Mobility, Smart Buildings, Smart Clouds, Smart
Materials etc

Social Trends
Economic Trends So many significant ones. Gen Y, Geo Socialization, She-
Power Shift from West to East. Beyond BRIC - the next game changers based on
conomy, Ageing Population, Reverse Brain Drain etc
GDP by 2025 = Indonesia $4.8trn, Mexico $2.8 trn, Turkey $2.4trn, Poland $1.2trn etc. Africa - major future
source of the worlds resources
Connectivity & Convergence 80 Billion Connected Devices By 2020. 5 connected devices
for every user by 2020. 5 billion internet users by 2020 (over 60% of worlds population). Connectivity Will
Accelerate Convergence.
Innovating to Zero Mindset change in how to think/plan innovation ie Carbon neutral cities, zero
email
New Business Models Value for Many will replace Value for money. ie Freemium, Group
Buying, etc
Health, Wellness and Wellbeing Power shifts to the patient. Patient Centric Connected
Health. Connected Health Driving New Access to Care Solutions. New treatments and patterns of care ie E-
Health/M-Health, Gene Therapy, Health Kiosks, Tissue Engineering, Healthcare Tourism, Cybernetics, Non-
Invasive Surgery
Homecentering Insourcing jobs, the home as the centre for work not offices, home as distribution
point, more services will be targeted for home delivery not centrally ie health care moving away from hospitals
to be home focused

Emerging technologies will change everything how we work, how
we live, how we communicate

And maybe another one

Customer/User Centric
approaches

Leveraging mobile, social

media, cloud & big
data/analytics
organisations will put
customers/users even
more effectively at the
centre of their approaches
Emerging technologies will change everything how we work, how
we live, how we communicate
So what?
Emerging technologies will be the
dominant driver of disruptive
change for the foreseeable future,
bringing significant opportunities
and threats
In the race to the future,
organisations that back the right
emerging technologies may survive
and prosper those that dont,
Organisations
wont face more uncertainty now than at any point in living
memory
- Which emerging technologies to back?
- How to deliver the value and mitigate the risks of the emerging
technologies they back?
 Emerging technologies will change everything how
we work, how we live, how we communicate
How will organisational capabilities need to change?
Capturing the potential of emerging technologies will require
transformational changes in some or all of the enablers.
Use the 7 enablers as a lens to look at what is needed in different
organisational capability areas
 Emerging technologies will change everything how
we work, how we live, how we communicate
What implications do the Emerging Technologies themselves have
for organisational capabilities?

It becomes even more important to

be able to deploy technology
capabilities integrated across
technologies
Integrated technology teams? Integrated technology &
business teams?
Emerging technologies will change everything how we work, how
we live, how we communicate
How will consumer behavior
evolve?

Some organizations will

fail, some will thrive, and
all will have to evolve.
 Mobility: The incredibly rapid penetration of mobile devices and technologies in the market
and the broad phenomenon of leveraging mobile solutions in the business environment;
Cloud computing: the disruptive delivery model of software and ICT services, based on
flexible and on-demand business models;
Big data analytics: a new generation of technologies and architectures, designed to
economically extract value from very large volumes of a wide variety of data, by enabling high
velocity capture, discovery, and/or analysis;
Social media technologies: the use of social media within and outside the enterprise,
implementing social marketing techniques and facilitating collaboration and knowledge sharing;
Internet of Things (IoT): A dynamic global network infrastructure with self-configuring
capabilities based on standard and interoperable communication protocols where physical and
virtual things have identities, physical attributes, and virtual personalities, use intelligent
interfaces, and are seamlessly integrated into the information network. In addition, the
following trends have been selected for their impact on market dynamics and the demand of
skills
Customer Experience IT (CXIT) refers to the IT-related investments required to manage and
optimize the customer's (or a citizen's) experience with an organization. This is a new concept
reflecting the increasing convergence of innovative IT (mobile, social technologies, cloud, Big
Data, Internet of Things (IoT)) into applications and services centered on the customer
experience, implemented through investments made by business managers other than CIOs.
IT security: given the increasing dependency of European organizations on ICT systems, and
the growing complexity of connected environments, there is strong demand for and diffusion of
software and tools to ensure systems security at all levels.
Emerging technologies will change everything how we work, how
we live, how we communicate

Conclusions
A seismic shift in
technology is occurring
To survive organisations will
have to adapt their
technology and business
related capabilities in an
equally seismic way