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Self Assessment Guide - Bread and Pastry Production NC II

This document contains a self-assessment guide for the qualification of Front Office Services NC II. The guide covers the units of competency for providing cashiering services, including receiving and processing reservations, operating a computerized reservations system, and providing accommodation reception services. The guide contains questions to assess if the candidate can follow health and safety procedures, deal with emergency situations, greet customers, deliver service, prepare guest folios, collect payments, process receipts, and reconcile financial transactions at the end of a shift.

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2K views1 page

Self Assessment Guide - Bread and Pastry Production NC II

This document contains a self-assessment guide for the qualification of Front Office Services NC II. The guide covers the units of competency for providing cashiering services, including receiving and processing reservations, operating a computerized reservations system, and providing accommodation reception services. The guide contains questions to assess if the candidate can follow health and safety procedures, deal with emergency situations, greet customers, deliver service, prepare guest folios, collect payments, process receipts, and reconcile financial transactions at the end of a shift.

Uploaded by

rezhablo
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Reference

number

To be filled out by the Competency Assessor

SELF - ASSESSMENT GUIDE

Qualification: FRONT OFFICE SERVICES NC II

Project Based
PROVIDE CASHIERING SERVICES
Assessment Title:
Receive and process reservations
Operate computerized reservations system
Provide accommodation reception services
Units of Competency
Conduct night audit
Covered:
Provide club reception services
Provide concierge and bell services
Provide cashiering services
Instruction:
Read each of the questions in the left-hand column of the chart.
Place a check in the appropriate box opposite each question to indicate your
answer.
Can I? YES NO
Follow workplace procedures for health, safety and
security practices
Deal with emergency situations

Greet customer
Deliver service to customer

Prepare guest folio*

Collect cash, cash equivalents or non-cash transactions*

Process receipts and payments*

Reconcile financial transactions at the end of the shift *


I agree to undertake assessment in the knowledge that information gathered
will only be used for professional development purposes and can only be
accessed by concerned assessment personnel and my manager/supervisor.

Candidates Signature: Date:

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