Leadership in the Age of AI

Adapting, Investing and Reskilling to Work

Alongside AI

1
CONTENTS

Foreword: Fostering Shared

Values Amid Digital Disruptions 02
Introduction: Tracking the
Progress of Artificial Intelligence 04
Key Findings:
The AI Revolution Is Here 06
AI’s Return on Investment 09
Developing an AI-Ready
Workforce 14
AI’s Impact on
Organizational Leadership 18
Takeaways:
Intelligent AI Integration 20
About the Survey Panel 23
About Infosys 24

01
Foreword

Fostering Shared Values challenges our very humanity. Can machines

Amid Digital Disruption actually achieve consciousness, and if so, what
then will be essentially and uniquely human?
Existential questions like these must be asked,
Over the past year, many of the world’s
even if they cannot be answered now, as we
nations were confronted with challenges
proceed with advancements in AI.
that will take hard work and true leadership
to resolve. While the causes for strife
Still, AI’s future is bright. So far, the arc of
and separation in our shared world are
AI leans toward empowerment and giving
manifold, technology is playing a starring
humans the tools necessary to automate
but paradoxical role: it is a unifier, but also
redundant tasks, detect and analyze hidden
a divider. As we formulate new ideas about
patterns in data and generally make possible
beneficial applications of technology, we
revolutionary insights that will make our
simultaneously worry about its power to
lives better.
further prevent a level playing field.
For example, weather patterns in potential
Perhaps no subject better illustrates this natural disaster zones can be analyzed to
concern than artificial intelligence (AI). provide people with the tools to prepare for,
Most agree it holds vast potential to unlock or even prevent, disasters. Agricultural AI can
discoveries inconceivable to humans. For provide farmers and food processors with the
many others, AI strikes uncomfortable chords: information they need to fight against crop
worry over job displacement, economic disease, develop and adopt natural pesticides
instability and skills shortages. at scale and even grow crops in the most
drought-plagued areas of the world. Medical
Who will monitor AI’s use? How will we ensure AI can potentially detect and diagnose
the benefits of AI are shared equally? Can we health-related problems in a matter of
avoid leaving people behind in an AI-driven moments. In mining and engineering, AI
world? Moreover, at the outer extremes, AI can save lives and greatly enhance safety

02
by predicting potential risks or looming
structural failures. In our day-to-day lives,
AI can streamline customer experiences or
create new experiences never imagined.

The possibilities are limitless.

To achieve these possibilities, humans

and AI must work together. This is already
underway with promising early success.
The basics of uniting humans and AI are
being laid out today by the businesses
pioneering AI and automation. By employing
knowledge management platforms to amplify
and augment human decision-making, AI
techniques will be applied to solve more
of the complex engineering and business
problems organizations face, while at the
same time igniting human ingenuity and
creativity. To that end, the report to follow
delves into the impact AI is having on
enterprises, and how business leaders
and the workforce are evolving.

Mohit Joshi
President
Infosys

03
Introduction
Tracking the Progress of senior executives at enterprises in seven
Artificial Intelligence countries. The goal of this report is to shed
light on the impact AI is already having in
businesses, examine what differentiates those
Infosys has commissioned multiple global
achieving value versus those who are not and
studies over the past few years looking at
provide business and technology leaders with
how artificial intelligence affects us as we
guidance to help them navigate the rapidly
progress through what the World Economic
changing business climate as AI takes hold.
Forum calls the Fourth Industrial Revolution.
This revolution is taking place at all levels in
The report covers the following areas relating
the shift toward greater digitization. Digital
to AI implementation and execution:
transformation is now largely being driven
by the adoption of AI technologies in the • Return on Investment
enterprise, though the ramifications of AI • People and Skills
extend beyond the enterprise to society • Leadership
as a whole.
Infosys believes that AI technologies have
A year ago—in January 2017—a previous the power to amplify human potential. For
Infosys report, Amplifying Human Potential, businesses, that can be transformative,
mapped out the maturity of AI adoption bringing radical cost reductions and
across enterprises globally. At that time, a efficiency, while opening up new
quarter (25 percent) of IT decision makers and opportunities to create real value.
business leaders said that their organization
had fully deployed AI technology that was What’s clear from the new 2018 research
delivering to expectations. Most respondents, is that AI technologies are no longer
though, said that their organization experimental or hidden behind the scenes,
was somewhere in the early stages of AI but rather they are already broadly deployed,
deployment—55 percent had partially producing real results and impacting business
deployed AI or were still formulating their strategy, investments in growth, recruitment,
plans to do so. team management, the customer experience
and the competitive landscape.
This year, Infosys has released a new report
based on a survey of IT decision makers and

04
Defining “Artificial Intelligence”

For this report, “artificial intelligence” is

defined as “software technologies that make
a computer or robot perform equal to or
better than normal human computational
ability in accuracy, capacity and speed.
Examples can include Natural Language
Processing, Knowledge Representation,
Automated Reasoning, Machine Learning,
Robotics, Rational Agent and Chatbots.”

Survey Details and Methodology

This survey was commissioned by Infosys

and conducted by independent market
research company Branded Research Inc.
across seven countries: Australia, China,
France, Germany, India, the United Kingdom
and the United States. The total sample size
included 1,053 global C-level executives
as well as IT decision makers (ITDMs) and
influencers of AI technology purchases
within their organizations. These companies
ranged in size from 500 to more than 5,000
employees, and from $500,000 to more than
$1 billion in revenues. For more details about
the survey, see page 25.

05
Key Findings:
The AI Revolution Is Here

90%
Ninety percent of C-level executives reported
53%
Fifty-three percent of all respondents
measurable benefits from deploying AI technologies
indicated that their organization
within their organization
has increased training in the
job functions most affected by

77%
Seventy-seven percent of IT decision makers were confident
AI deployments

45%
employees in their organization could be trained for the
new job roles AI will create in their business

Forty-five percent of respondents

73%
Seventy-three percent of all respondents agreed or
said the AI deployments in their
organization are greatly outpacing
the accuracy and productivity of
strongly agreed that AI has already transformed comparable human activity
the way they do business

We are no longer on the brink of change resulting from AI—we are already immersed in a world with
software-driven machines learning to process unstructured information in meaningful ways, something
that until relatively recently was the domain of humans alone. Welcome to the AI revolution.

Industries already experiencing

65% 63%
disruption due to AI technologies:
60%

54%
53% Telecom & Communication
51% Service Providers
49% 48% Banking & Insurance
Oil & Gas
Retail & Consumer Product Goods
34% Media & Entertainment
Healthcare & Life Sciences
Manufacturing & High-Tech
Travel, Hospitality & Transportation
Public Sector

06
Globally, nearly four out of five C-level As AI proves itself in IT, it is also starting
executives (79 percent) reported that to extend into other functions across the
their organization has experimented with enterprise: 36 percent of respondents
AI technologies and services to identify reported using AI technologies in operations,
potential benefits. However, AI deployments 35 percent in research & development and
are becoming pervasive, with enterprises 33 percent in customer service. Where AI
quickly moving from experimentation to technologies are applied varies quite a bit
implementation to measuring outcomes. from industry to industry, however. For
example, the Retail & Consumer Packaged
IT departments have historically been— Goods sector skews higher in its use of AI in
and remain—the champions of AI as customer service, the Banking & Insurance
organizations seek new ways to automate sector skews higher in its use of AI for
routine IT processes. Seventy-five percent of accounting and finance, and the Oil &
respondents reported that their organization Gas sector skews higher for its use of AI
had deployed AI technologies within IT. in operations.

86% of organizations surveyed have middle or late-stage AI deployments and

view AI as a major facilitator of future business operations.

Most prevalent AI technologies in enterprises:

52%
48% Machine Learning
43% 41% 40% Computer Vision
38% Automated Reasoning
35%
Robotics
28% Knowledge Representation
Natural Language Processing
Cognitive Science
Bots

What do these findings mean for business they apply AI and human power together
leaders? Artificial intelligence is becoming a to achieve their vision for the company, to
core aspect of business strategy. Moreover, the way they drive innovation and compete.
broader adoption of AI is fundamentally The following section will explore how
changing every aspect of the way leaders AI technologies are already producing
lead—from the way they recruit and train, measurable results for organizations.
to the way they inspire teams, to the way

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 AI offers us unprecedented
opportunities to engage consumers in
new and totally different ways. Today we
have massive datasets at our fingertips
as well as the extraordinary processing
power to extract patterns, connections
and meaning from that data to get
to the intent of consumers.

Devin Wenig
President and CEO
eBay

08
AI’s Return on Investment
While it’s still in the very early days for AI
technologies, nine out of 10 C-level executives
reported measurable benefits from AI within Across industries, AI is producing
their organization. Meanwhile, 87 percent of strategic advantages:
organizations in late or final stages of their
AI deployments reported significant and 45%
measurable benefits from AI technologies. 40% 38% 38%
31% 31%
According to survey respondents, a majority
of organizations started off using AI to
automate or improve routine or inefficient
processes. In fact, 66 percent of those
surveyed are leveraging AI technologies
primarily for business process automation, Improved process performance
which is often viewed as a good starting point Productivity gains due to IT time spent on
because it can deliver quick improvements. higher-value work
Improved compliance, security and risk management
When you look at organizations in later stages Productivity gains related to fewer staff needed to
of AI deployment, many of these businesses accomplish analogous workloads
also leverage AI to innovate and differentiate New or increased market share
themselves. For example, 80 percent of IT Improved employee retention
decision makers at organizations in later
stages of AI deployment reported that they
are using AI to augment existing solutions
or build new business-critical solutions
and services to optimize insights and the Which industries are using AI to
consumer experience. Forty-two percent automate business processes:
of those in late stages of AI deployment
also expect a significant impact in research
85%
and development in the next five years. 83%
80% 78%
77%
74% 72%
65%
56%

Retail & Consumer Product Goods

Telecom & Communication Service Providers
Banking & Insurance
Oil & Gas
Manufacturing & High-Tech
Media & Entertainment
Healthcare & Life Sciences
Travel, Hospitality & Transportation
Public Sector

09
 While enterprises in the countries tracked
said they saw measurable improvements Which geographies are leading the
from their AI deployments, the benefits were pack in ROI from AI deployments?
inconsistent from country to country. Per
India – 75% United Kingdom – 42%
the survey respondents, more enterprises
United States – 71% Germany – 40%
in the U.S. and India are experiencing a
China – 61% France –33%
return on their AI investment compared to
Australia – 57%
the European countries surveyed, which are
further behind.

What Drives AI ROI?

Overall, organizations in later stages of their

AI deployments saw potential benefits across
the value chain.

A primary factor driving ROI from AI,

according to the data, was a clearly defined
strategy. Eighty percent of respondents who
said they have seen at least some measurable
benefits from AI agreed or strongly agreed Enterprises in the late stages of
that their organization had a defined strategy AI-driven digital transformation
for deploying AI. Investing in people was
have realized:
another major factor, which is discussed in
more detail in the next section.

New and better insights to

improve time efficiencies
Increased production
Reduced operating costs
Improved customer retention
Improved process life cycles
Improved market share due to
AI deployment

10
 AI technologies are proving effective
at driving efficiencies. Yet, AI initiatives
shouldn’t simply be about automation—
they should be the catalyst to rethink
processes and business models. Doing
so can achieve significant improvements
with longer-term, strategic benefits. This
is why design thinking and AI strategy
planning go hand-in-hand—every AI
initiative should incorporate design
thinking methodologies throughout
planning and implementation.

Sudhir Jha
SVP, Head of Product
Management and Strategy
Infosys

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 Having a defined strategy is a best practice
with any new technology deployment.
What is noteworthy, per the graphs to
How having a defined AI
the right, is the extent of the advantage, strategy affects outcomes:
particularly regarding the benefits to
employees affected by AI deployments. IMPROVED PROCESS PERFORMANCE

What Hinders ROI?

48% 34%
Data underpins most AI technologies; yet,
nearly half of all respondents (49 percent)
reported that their organization is unable Defined strategy No defined strategy
to deploy the AI technologies they want
because their data is not ready to support
them. As such, approximately 77 percent of IT SAME PEOPLE DOING
decision makers said that their organization is HIGHER VALUE WORK
investing in data management, particularly in
India (91 percent) and the United States
(89 percent). 45% 26%
AI, of course, is only as good as the accuracy
and integration of the data it ingests. Defined strategy No defined strategy
However, organizations cannot afford to wait
for the perfect conditions or until their data
infrastructure is just right. Nor do they need FEWER PEOPLE DOING
to—machine learning is already helping THE SAME TASKS
organizations wrangle their vast amounts of
data to accelerate their AI initiatives.
43% 26%
Respondents have experienced other issues
with their AI initiatives as well. Topping
the list: Defined strategy No defined strategy

• IT security and privacy

INCREASED COMPLIANCE, SECURITY
issues – 45%
AND RISK MANAGEMENT
• Data integrity issues – 37%

• Employees need more 42% 27%

training – 36%
Defined strategy No defined strategy

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 The future of AI is supporting and
augmenting human capabilities such
that a human-AI team is stronger than
either alone.

Missy Cummings
Director, Humans & Autonomy Lab
Duke University

13
Developing an
AI-Ready Workforce
In certain ways, AI is already outpacing
human capabilities: 45 percent of those Percent of respondents who
surveyed reported that their organization’s AI said their AI deployments are
deployment is greatly outpacing the accuracy outpacing people at performing
and productivity of comparable human certain tasks, by country:
activity. Another 37 percent of respondents
said that their AI technology is slightly India – 74% United Kingdom – 39%
outpacing humans. But clear differences exist United States – 58% France – 26%
from country to country. China – 50% Germany – 18%
Australia – 47%

Roughly two out of five respondents (37 However, amid intensifying critique from the
percent) said that their organization had global community regarding AI’s potential
removed positions that have become ethical and human dilemmas, business
redundant post-AI deployment. Further, 60 leaders are well aware of the concerns as
percent of respondents reported that they 69 percent of C-level executives reported
believe job roles within their organization that that their employees are concerned that AI
have moved overseas will be replaced with technologies will replace them.
automation as a result of AI deployments.
Despite employee fears, enterprises
Stats like these seemingly offer proof for early successfully using AI recognize that their
theories that AI could be used to replace employees are key to making AI and their
mundane, rote and highly predictable day- business successful. Industry leaders are
to-day human activities. Some may view such preparing their organizations to adapt quickly,
findings as harbingers of doom for workers and they are optimistic that AI technologies
around the world who believe their job will ultimately create more opportunity for
roles are vulnerable to replacement by AI employees than they will eliminate.
or automation.

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 The most cited benefits of AI among
Organizations globally take survey respondents:
actions to address the impact of
AI on their workforce: • 48 percent said AI had augmented
human skills to make their people
53% better at their work
50% 49% • 45 percent said AI is making for
37% better employees because it frees
their time

It is worth noting that 91 percent of survey

respondents at organizations in the most
advanced stages of their AI deployments
reported that their employees are aware
Increased training in the functions they are using AI technology to do their
that were affected most by the jobs. Within industry sectors, every industry
AI deployments surveyed reported greater than 70 percent
Redeployment of employees of their employees were aware that they are
to new functional areas
using AI technologies to do their jobs, with
Hiring of new employees that
have a different skill set
the exception of the Travel, Hospitality &
Removal of positions that
Transportation industry (48 percent) and the
become redundant Public Sector (47 percent).

Globally, those surveyed said that their

AI deployments have equally benefited
customers and employees (45 percent and
Top five areas of investment 43 percent, respectively), while only 13
in AI technologies: percent of respondents said shareholders had
benefited the most. Moreover, 83 percent of
46% C-level executives surveyed were confident
44%
employees in their organization can be
33% 33% 33% trained for the new job roles AI technologies
will create.

What does the Future Hold?

Digital transformation is all about becoming

more agile and customer-centric, and it is
Employee training
by its very nature disruptive to industries,
Recruitment
businesses and employees. AI is only serving
Building new solutions based on data
to accelerate this disruption. However, looking
Modernizing technology
forward, three-fourths of respondents were
New digital services and solutions
confident that their organization is prepared
to handle AI’s impact within the next six
months. The majority of respondents were

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 confident that employees possess enough Expect to see the rise of AI professionals
knowledge and skills to take advantage of throughout the ranks of businesses, as
AI’s possibilities. well. AI leaders will become fixtures in the
C-suite, and IT decision makers may need
As noted earlier, IT has been the primary proven AI skills to advance in their careers.
focus of AI initiatives, and will continue to According to the survey, an overwhelming
be for the foreseeable future: 61 percent of majority—95 percent—of IT decision makers
respondents agreed that IT will be the most from organizations in the late stages of digital
impacted job function by AI over the next transformation said that their organization plans
five years. The other job functions that will be to have a dedicated team of AI professionals.
most impacted by AI over the same period,
according to respondents, include marketing
and communications (32 percent), human
resources (29 percent) and legal (15 percent).

Industry sector view:

Organizations have a difficult time finding qualified
staff to lead integration of AI technologies
68%
67%
66%
63%
62%
61%
60%
56%

41% Media & Entertainment

Telecom & Communication
Service Providers
Banking & Insurance
Oil & Gas
Retail & Consumer Product Goods
Healthcare & Life Sciences
Travel, Hospitality & Transportation
Manufacturing & High-Tech
Public Sector

*Respondents strongly agreed or

somewhat agreed

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 Augmented intelligence, blending
human input and AI, will be the critical
driver to succeed in business and to
form a prosperous society. We are on the
cusp of technological change unlike any
we have seen before in human history.
Technological advancement is requiring
a deeper focus on innately human skills
– critical thinking, emotional intelligence
and value judgments. In the platform
economy, technology is connecting
people of all backgrounds and abilities
with more opportunities. It is also
accelerating the employment of both
skilled and unskilled workers in the era of
digital transformation, making the world
work for everyone.

Alain Dehaze
Chief Executive Officer
The Adecco Group

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AI’s Impact on
Organizational Leadership
Widespread access to artificial intelligence
technologies is accelerating digital
transformation, a journey that is as much My organization’s future
about people, processes and leadership as business strategy will be
it is about technology. As AI technologies informed through opportunities
permeate more organizations and more parts available by deploying
within organizations, the very fundamentals
of leadership need to be rethought, from
AI technologies*
overall strategy to customer experience,
to how best to deploy technology and
human capital.

4 out of 5
C-level executives said that their future
business strategy will be informed
through opportunities made available
with AI technology.

While traditional business conventions are

giving way to new approaches, opportunities
and threats as a result of broader AI adoption,
business leaders believe they are ready.
According to the survey, four out of five
C-level executives (80 percent) were confident
that their organization’s executive team has Telecom & Communication Service Providers
the ability to adapt their leadership skills Retail & Consumer Product Goods
as AI technologies are adopted within Banking & Insurance
their business. Oil & Gas
Manufacturing & High-Tech
Business leaders not only have to evolve Healthcare & Life Sciences
quickly in this new and dynamic environment, Travel, Hospitality & Transportation
but they also need to champion change Public Sector
throughout the organization to bridge the Media & Entertainment
gap between old and new business and
work realities. Here, a full 76 percent of *Respondents strongly agreed or somewhat agreed
all respondents were either confident or
extremely confident that the senior leaders of
their organization understand and promote
the positive aspects of AI.

As confident as the executives surveyed executives likewise called out training the
were, three-fourths of IT decision makers felt leadership team on AI as a top priority—47
that the executive team in their organization percent of business leaders put leadership
would benefit from formal training on the training in their top three priorities compared
implications of AI technologies. In the U.S. to 40 percent who put employee training in
and India, these figures were even higher (87 their top three priorities.
percent and 91 percent, respectively). C-level

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The positive effects of AI within organizations
go beyond driving efficiencies. Nearly three- C-level executives reported that
fourths of C-level executives surveyed (72 AI technologies will most impact
percent) expected AI technologies to impact
their organization’s offerings even more than
leadership activities by affecting:
they would impact organizational processes. • Operational excellence
For some executives, AI will translate into • The ability to be more agile
more time to focus on strategy: 37 percent of and responsive
C-level executives globally agreed this would • The ability to be competitive given
be the case. shortages of people with the right
skills and talent
C-level executives surveyed also widely
agreed that AI technologies will have a
positive effect on employees: 70 percent of 50% 48%
OPERATIONAL 46%
C-level executives surveyed globally, and 85 AGILE AND
EXCELLENCE COMPETITIVE
percent of executives surveyed in the U.S., RESPONSIVE
strongly agreed that AI will benefit employees
at all levels of their organization.

AI Worries in the C-Suite

Business leaders are optimistic about artificial

intelligence and the opportunities it presents,
but it is their job to worry about potential not falling behind competitors at this point:
risks, too. in fact, 64 percent of corporate executives
believe they are ahead of the competition when
Nearly two-thirds of C-level executives (64 it comes to deploying AI in their business.
percent) agreed that the leadership team in
their organization is hesitant to invest in AI Another area of concern with AI among
technologies because of security or privacy business leaders: losing transparency
concerns. C-level executives reported that into their business. AI technologies are
they are also concerned with the implications complex and in the future, they may run
of industry regulations on their ability to use autonomously. Therefore, it is understandable
AI technologies within their business (70 why more than half of the CEOs surveyed (52
percent) and the potential advantages AI percent) said they are fearful that leadership
technologies could lend to competition (66 will have less transparency into their business
percent). However, most C-level executives due to AI and automation. Less transparency
surveyed were confident that they were means less control over outcomes.

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Takeaways:
Intelligent AI Integration
The survey results outlined in this report to maximize the benefits of their AI or their
make clear that artificial intelligence is no employees, and they might find that they
longer a set of experimental technologies themselves have become obsolete.
with undefined use cases and limited proof of
value. Rather, AI is becoming mainstream in At the societal level, our next generation
business, and organizations are already seeing will need to be flexible and adaptable to
the benefits. Based on the survey, here are a change, willing to learn new skills to ensure
few key takeaways and guiding principles that they remain relevant and provide value as AI
may help business leaders navigate change as technologies develop.
AI further permeates the business landscape.
Build transparency into
Put people first. every aspect of the business.
Businesses investing in AI should Transparency will be a critical measurement
proportionately invest in their employees. of an organization’s commitment to, and
The combination of people plus AI should success with, AI. Open communication about
be greater than the sum of the parts. Across AI initiatives and their benefits can improve AI
all industry sectors surveyed, respondents effectiveness and raise morale, curbing fears
believed recruiting talent with AI skills is among employees that can sap motivation or
absolutely necessary. However, recruiting AI foster mistrust.
talent alone will be inadequate—those skills
will be in high demand and, therefore, scarce An enterprise’s champions of AI should also
and costly. As AI increases in scale and drives prioritize building transparency into their
further change, businesses that embrace AI systems and processes. AI is complex and
training and reskilling current employees increasingly autonomous. Without visibility
will realize tangible benefits. The business into AI, business leaders risk losing control
community should also look to partner with of their business operations. By ensuring
academic and governmental institutions to transparency, business leaders can uncover
proactively develop the skills needed. new opportunities and head off potential
risks before they cause serious problems or
Foster a culture of life-long learning. harm to the company’s customers, employees
Training is important, but it should not or reputation.
be a one-time event. AI will bring about
continuous change as the technologies Think beyond business process automation.
improve and evolve. The organizations It should go without saying that organizations
that are most successful will be the ones with well-defined AI strategies will have more
that adopt a culture of lifelong learning successful AI initiatives. In the early stages
and facilitate opportunities for staff to of technology adoption, it is natural to focus
continuously develop new skills. Establishing on automating existing business processes
such a culture starts at the top. Business because it often offers low-hanging fruit.
leaders likewise need to evolve their skills However, automating a substandard business
and also gain a deeper understanding of the process may still be an inefficient business
technologies that are driving their business process that AI simply does faster. In the
forward. If they do not, they will not be able spirit of ongoing digital transformation and

20
innovation, AI initiatives should be thought of Gartner claims AI technologies “will be the
as an opportunity to reinvent every aspect of most disruptive class of technologies” over the
business for the better. next decade. AI is enabling a vast, connected
and intelligent digital world that moves at
Do not delay. breathtaking speed. In this environment,
As this report reveals, organizations across business leaders will need to rapidly and
industries already realize the benefits of AI, radically evolve their leadership skills,
and those with later stage AI deployments managing people and artificial intelligence to
have a significant advantage. Organizations maximize both, while driving toward a shared
that are not already experimenting with AI future where AI benefits everyone.
or planning their AI strategy are without
question falling behind.

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 It’s up to us to make the choices
now that will let technology unify,
equalize and empower us all in the
days to come.

Salil Parekh
CEO & MD
Infosys

22
About the Survey Panel
The Branded Research Inc. panel is comprised of more than two million survey participants across
40 different countries. The panel is routinely checked against data verification measures that include
social vetting, digital fingerprinting and anti-fraud solutions.

100% 4%
11%
of respondents
• Currently employed full-time by
organization realizing $500k or 11%
more in revenue annually 38% Annual
• Primary decision maker or Revenue
influencer of AI technology
purchases within their 16%
organization or CXO job titles
20%

Less than $50M $500M to less than $1B

Employee Size $50M to less than $250M $1B or more
$250M to less than $500M Don’t know
40%
34%
26%
4% 4%
5%
500 - 999 1,000 - 4,999 5,000 or more 33%

23% Job Title

24%

Industry Sectors
3%
13% 13% 4%
24%
11%
9% 9% 8%
7% Senior Manager C-level executive
5% Director President or CEO
2% Vice President Owner
Senior Vice President Other

Manufacturing and Health and Life

Hi-Tech Sciences
Banking and
Insurance
Other Countries Surveyed
Public Sector
Retail and Consumer Oil and Gas United States Australia
Product Goods Travel, Hospitality United Kingdom China
Telecom and and Transport
Communication Germany India
Media and
Service Providers France
Entertainment

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About Infosys Ltd

Infosys is a global leader in technology

services and consulting. We enable clients in
45 countries to create and execute strategies
for their digital transformation. From
engineering to application development,
knowledge management and business
process management, we help our clients
find the right problems to solve, and to solve
these effectively. Our team of over 200,000
innovators, across the globe, is differentiated
by the imagination, knowledge and
experience, across industries and technologies
that we bring to every project we undertake.

Visit www.infosys.com to see how Infosys

(NYSE: INFY) can help your enterprise thrive in
the digital age.

FOR MORE INFORMATION, CONTACT

ASKUS@INFOSYS.COM

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