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Ques Cust Satisfaction

A STUDY ON CUSTOMER SATISFACTION TOWARDS NANDI PIPES PVT LTD WITH SPECIAL REFERENCE TO KARUR DISTRICT

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Usha Ravichandran
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91 views4 pages

Ques Cust Satisfaction

A STUDY ON CUSTOMER SATISFACTION TOWARDS NANDI PIPES PVT LTD WITH SPECIAL REFERENCE TO KARUR DISTRICT

Uploaded by

Usha Ravichandran
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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QUESTIONAIRE

A STUDY ON CUSTOMER SATISFACTION TOWARDS NANDI


PIPES PVT LTD WITH SPECIAL REFERENCE TO KARUR
DISTRICT

CUSTOMER DETAILS

1) Name
2) Age
a) Below 20 yrs b) 21-30 yrs
c) 31-40 yrs d) above 41yrs
3) Gender
a) Male b) Female
4) Marital Status
a) Married b) Unmarried
5) Educational level
a) Illiterate b) School level c) graduate
d) Professional e) Others
6) Occupational level
a) Student
b) Pvt /Govt employee
c) Businessman
d) Professionals
e) Others
7) Income level
a) Below Rs.5000
b) Rs.5001-10000
c) Rs.10001-15000
d) Above Rs.15000
8) No.of Family members
a) Below 2 members
b) 2-3 members
c) 4-5 members
d) Above 5 members

9) Nature of Family

a) Nuclear b) Joint

10) Are you the regular customer of NANDI PIPES?

a) Yes b) No

11) How many years are you using Nandi Pipes?

a) Less then one year

b) 1-5 years

c) 5-10 Years

d) More then ten years

12) Awareness on Competitive Brands?

a) Yes

b) No

13) How Do You Come to Knowing About Nandi Pipes?

a) Dealer

b) Reference

c) Commercial Ads

d) Others

14) Preferable Factors on Nandi Pipes?

a) Brand

b) Quality

c) Price

d) Availability

e) Others
15) Opinion on Quality Standards of Nandi Pipes Comparer to Other Brands

a) Very much Satisfy

b) Satisfy

c) Dis – Satisfy

16) Opinion on Durability of Nandi Pipes

a) Yes

b) No

17) Opinion on Service of Nandi Pipes?

a) Excellent

b) Good

c) Average

d) Poor

18) Opinion on Delivery of Nandi Pipes?

a) Yes

b) No

19) Opinion on After Sales Service of Nandi Pipes


a) Satisfied

b) Can t say

c) Not Satisfied

20) What are the Attributes that you like in Nandi

a) Reasonable price

b) Durability

c) Quality

d) Services
21) Opinion on Offers and Discount of Nandi Pipes?

a) Yes

b) No

22) Do you Recommend Nandi Pipes to others to purchase?

a) Sure

b) Can’t say

c) No

23) Which company provided better services?

a) Nandi

b) Monarch

c) Finolex

d) Sudhakar

24) Opinion on Price of Nandi Pipes

a) Lower

b) Reasonable

c) Higher

25) Are you getting the solutions for your problems regarding Nandi pipes

a) Yes

b) No

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