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Leahs Res

Ajaleah Dean seeks a customer service position utilizing over 5 years of experience. She has skills in Microsoft Office, typing 69 WPM, CRM software, and data entry. Her professional experience includes roles at Bojangles, APAC Customer Service, and Walmart in customer service, team management, inventory, and cash handling. She has a high school diploma from Southwest Guilford High School.

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63 views2 pages

Leahs Res

Ajaleah Dean seeks a customer service position utilizing over 5 years of experience. She has skills in Microsoft Office, typing 69 WPM, CRM software, and data entry. Her professional experience includes roles at Bojangles, APAC Customer Service, and Walmart in customer service, team management, inventory, and cash handling. She has a high school diploma from Southwest Guilford High School.

Uploaded by

api-401337901
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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AJALEAH K.

DEAN
10 ASPEN DR. GREENSBORO, NC 27409 *336 405 9980 Cell*
deanleah@ymail.com

EXECUTIVE SUMMARY

Obtain a position where I can utilize my customer service experience which I have more than 5 years in face to face
as well as inbound and outbound customer care. Also experience in working at the service desk and team
management in the retail industry.

N CORE QUALIFICATIONS
 Microsoft Word/ Excel  Meticulous attention to  Deadline- Oriented
 Microsoft Publisher detail  Complex Problem
 Microsoft Power Point  Report Development Solving
 Microsoft Access  Customer Service  Communication (Written/
 Typing (69 WPM)  Team Management Verbal)
 CRM Software  Data Entry  iSIGMA System
Experience

PROFESSIONAL EXPERIENCE

Bojangles, Greensboro NC July 2012 – Nov. 2016


Crew Member, Team Trainer, Shift Manager
 Provide Quality Customer Service
 Maintain Inventory Levels
 Handle Daily Sales
 Balance Nightly Cash Receipts
 Quality Assurance
 Up Sell Food and Beverage Items

APAC Customer Service, Greensboro NC July 2015 – Dec. 2015


Customer Service Representative

 Provide Quality Customer Service


 Cater to customers questions and concerns quickly and accurately
 Assist Members with billing questions
 Consistently meet the established productivity, schedule adherence, and quality standards
 Correctly and accurately document Members account during every transaction
 Process customer payments
 Change Features and Plans
 Transfer Calls

Walmart July 2016 – May 2017


Cashier, Service Desk Associate

 Provide Quality Customer Service


 Respond Promptly to Customer Inquires
 Handle and Resolve Customer Complaints
 Process Refunds and Exchanges
 Locate Items for Customers
 Handle cash payments as well as credit/debit card payments
Scan Items and Bag Them Properly

EDUCATION

Southwest Guilford High School- High Point, NC 2012


General Academics

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