Blog Resume Examples Customer Ser…

Customer Service
Representative Resume
Examples 2022
Maciej Duszyński, CPRW
Career Expert
Updated 07/13/2022

As seen in:

You may have the acumen of a seasoned pro and the

patience of a chopping block, but if your customer
service representative resume offers no evidence of
your skills…

…guess what the recruiter’s response time is going to

be? Yup, infinity. And the last thing you want is to
wait that long to get the job. Worried? Don’t be.
You’re about to learn how to make a kick-ass
customer service resume that will make your phone
ring like crazy.

This guide will show you:

A customer service resume sample better

than 9 out of 10 other resumes.

How to write a customer service

representative resume that will land you

more interviews.

Tips and examples of how to put skills and

achievements on a customer service

representative resume.

How to prepare the best customer service

job description for a resume to get any job

you want.

Want to save time and have your resume ready in 5

minutes? Try our resume builder. It’s fast and easy
to use. Plus, you’ll get ready-made content to add
with one click. See 20+ resume templates and create
your resume here.

CREATE YOUR RESUME NOW

TimAlvino altypesofcustonserinquiries.Eager00poinExContogrowcustoeerloyakyandesaintainU
TimAlvina
CustomerServiceRep
1.51a::TimTAlvinodemail.com

Personalinfo
Experience

ExpenencedcustomerserviceprofessionalwithsuhsfantalexperienceintheCarea

2005-09-2009-05-AntelopeValleyCollege
B.A.inCommunications

CompletedFrcebior
omitrunicationsanternattraininn

moletedtheDaleCarneziemoduk Scored97%inOnPoireElectronies
nairavaltasterI internalcustomerservicetraining
SCPGreerCertificationExam
(rogEn(2015)

WorkExperience

Oranization:OnPorn:Electronies.CA
Thescopeofwork:Answeredproductandservicequestionsandofferedinformationonrelated
oductsandservices.BoastednewcustomerNPSscoresby10%.Placedandcancekdanaverageof
Education
Misfaction.Ilelocotoresolvearecurringprosuxetcomobintovanalyzinereportsard
lyingamajorprocessbottleneckwhichledtoa70%reductsoninthenumberofticketsforthis

DateofJoinine:2009-10102022511
Post:CustomerServiceRepresentative

Thescoorofwork:Workedasafulltimecustomersericerepinafastpacedcallcenter.Received
CuMtomerApecessation"bonusinthreeoffoursears.Received"AssociateoftheMootharwantwo

HardandSoftSkills
Strongkadershipskills
Strunginterpersonalskills

AdenalemoRi.resalutor

zety

Sample Customer Service Resume—See more resume

examples here.

One of our users, Nikos, had this to say:

[I used] a nice template I found on Zety. My

resume is now one page long, not three. With
the same stuff.

Looking for other retail and customer service resume

examples? We’ve got you covered:

Customer Service Manager Resume

Customer Success Manager Resume

Call Center Supervisor Resume

Cashier Resume

Help Desk Resume

Hotel Front Desk Resume

Front Desk Receptionist Resume

Retail Resume

Grocery Store Resume

Sales Associate Resume

Retail Manager Resume

Store Manager Resume

Walmart Resume

Collector Resume

Hostess Resume

Car Salesman Resume

Retail Sales Associate Resume

Flight Attendant Resume

Pharmaceutical Sales Resume

Call Center Resume

Technical Support Resume

Sales Representative Resume

Amazon Resume

Uber Driver Resume

Good Resume Example for Any Job (Free)

What’s the Best

Format for a
Customer Service
Resume?

Here’s the thing:

Before the recruiter decides to actually read your

resume—

You must earn 7 seconds of their attention.

This is how little time they’ll spend scanning your

resume for customer service, according to our HR
statistics report.

So—

If you want to be sure you make a great impression,

go for the chronological resume.

Why?

It highlights your experience and key achievements,

for one thing.

And—

It’s perfectly scannable and navigable, for another.

That said:

If you’re a career changer, you might want to take a

peek at what the functional resume format looks
like.

Here’s a couple of things you should always have in

the back of your mind when formatting a customer
service representative resume:

Embrace white space. It gives your resume a

clean and well-organized look.

Stick to a resume-friendly font. It looks

professional, simple as that.

Make sure your resume is ATS-friendly.

Write simple headings. They will help the

recruiter find the information they’re looking

for.

Plus:

If you want to be 100% sure your CSR resume keeps

its shape on all devices and operating systems, save
it as a PDF file.

And now—

You’re ready to write the first section of your

customer service resume.

Still fuzzy about the best format for your customer

service resume? Here’s a resume writing guide that
will clear things up: Best Resume Format: Which to
Choose?

Customer Service
Resume Objective
or Summary?

Your customer service resume objective is like the

first ticket on a given day—

It sets the tone for whatever happens next.

This is why you must prove to the recruiter you’re

worthy of their attention right off the bat.

How?

Start your resume with a smashing opening

statement.

But—

Before you learn how to nail your resume objective

or summary, let's clear things up a bit.

Resume objective for customer service

highlights your skills and explains why you’re

a perfect fit. The opening statement of this

kind works best for candidates with limited

work experience.

Customer service summary for a resume is a

brief… summary of your relevant

professional experience and key

achievements. It’s perfect for candidates

with previous experience in customer

service.

Resume Objective Examples for a

Customer Service Resume

RIGHT
Passionate and detail-oriented student
working towards obtaining a BA in English from
UCLA (GPA 3.8.) Trained in conflict resolution
and communication. Eager to join CCS Inc. to
build customer loyalty by leveraging
interpersonal skills and offering top customer
service. Previous 3-month internship
experience in a CSR role at a tech company.

WRONG
An English student who’d love to join your
company to gain experience and develop
professional skills as a customer service
representative.

These two resume headline examples for customer

service differ substantially.

The first candidate markets themselves like a pro:

They start their customer service objective

with strong character traits.

Give a brief summary of their education and

academic achievements (GPA in this case.)

Refer to the employer by name, and specify

how they can help and what they can offer.

Mention previous work experience.

Well, this is what smile-inducing resume objectives

for customer service look like.

In contrast—

The wrong customer service resume example reads

like a generic description copy-pasted from a
random website.

Not to mention it’s all about taking, not giving.

Resume summary examples for

customer service

RIGHT
Engaging and patient customer service
professional with 12+ years of experience
responding to all types of customer inquiries.
Eager to join ExxCom to grow customer loyalty
and maintain the highest level of customer
service. In previous roles maintained customer
retention rate 45% above company average
and received 99% positive customer survey
results.

WRONG
Experienced customer service professional
with substantial experience in the CS area.
Seeks new challenges, and would love to join
ExCom to keep developing professionally.

Again—

The differences between these two resume summary

examples for customer service are striking.

The first candidate’s customer service professional

summary follows this surefire formula:

1. Start off with your strong traits.

2. Show how much experience you have.

3. Say why you want to join the company.

4. Show what you can offer.

5. Mention your biggest achievement(s).

And—

6. Put numbers wherever you can.

Remember: numbers speak louder than words.

Now look back at the wrong example of the

customer service summary for a resume.

It doesn’t say much, does it?

You don’t want your resume summary for customer

service to stay mum.

You want it to scream:

Pick me!

Still confused about how to write your customer

service resume objective or summary? Don’t panic.
Here’s a selection of guides that will not only take
you through the writing process step by step but
show you some great examples:

20+ Career Objective Examples

Professional Resume Summary: 30

Examples and How-To Guide

When making a resume in our builder, drag & drop

bullet points, skills, and auto-fill the boring stuff.
Spell check? Check. Start building a professional
resume template here for free.

When you’re done, Zety’s resume builder will score

your resume and tell you exactly how to make it better.

The Best Customer

Service Job
Description for a
Resume

This is your new KPI:

End the recruitment process today—

For the other 249 candidates who have applied.

Not sure how?

Describe your customer service experience on a

resume so it shows you have it all.

Here’s the action plan:

First off—

Find a customer service job that’s in line with your

qualifications and experience level.

Like this one:

Attracts potential customers by answering

product and service questions; suggesting

information about other products and

services.

Opens customer accounts by recording and

verifying account information.

Cancel or upgrade account information.

Place or cancel orders from direct

customers, distributors and agents.

Maintains customer records by updating

account information.

Resolves product issues (customer

complaints) by clarifying the customer's

complaint; determining the cause of the

problem; selecting and explaining the best

solution to solve the problem; expediting

correction or adjustment; following up to

ensure resolution.

May compile/provide reports on overall

customer satisfaction.

For your convenience, the yellow highlights point at

the skills the recruiter (and the ATS) will be looking
for on your customer service representative resume.

At this point, you probably know what you need to

do.

That’s right.

You must tailor your resume to the job offer.

Here’s what your customer service representative job

description for a resume may look like:

Customer Service Representative

Resume Example—Job
Description

RIGHT
Customer Service Representative
January 2018–January 2019
DaStuff, Los Angeles, CA

Answered product and service

questions and offered information on

related products and services. Boosted

new customer NPS scores by 10%.

Placed and canceled an average of

200+ orders from customers,

distributors, and agents a week.

Maintained a customer account

information database (incl. canceling

and updating customer accounts.)

Prepared monthly reports on customer

satisfaction.

Key achievements:

Received Associate of the Month

Award 3 times.

Helped to resolve a recurring product

complaint by analyzing reports and

identifying a major process bottleneck

which led to a 70% reduction in the

number of tickets for this specific

issue.

Maintained customer retention rate

40% above the company average.

WRONG
Customer Service Representative