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Information Technology Infrastructure Library (ITIL)

This document appears to be a presentation about ITIL Service Strategy. It covers key concepts in Service Strategy such as themes, the ITIL process model, details of the Service Strategy process, service portfolio management, demand management, and related vocabulary. The presentation contains over 40 slides and discusses Service Strategy goals, activities, inputs/outputs, and tools. It also includes questions that could be assigned.

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aftershow76
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© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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0% found this document useful (0 votes)
179 views42 pages

Information Technology Infrastructure Library (ITIL)

This document appears to be a presentation about ITIL Service Strategy. It covers key concepts in Service Strategy such as themes, the ITIL process model, details of the Service Strategy process, service portfolio management, demand management, and related vocabulary. The presentation contains over 40 slides and discusses Service Strategy goals, activities, inputs/outputs, and tools. It also includes questions that could be assigned.

Uploaded by

aftershow76
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 42

Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.

ppt

Information Technology Infrastructure Library (ITIL)

Page: 1
Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Information Technology Infrastructure Library (ITIL)

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Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Introduction to Service Strategy

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Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Service Strategy Themes

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Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Key Points

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Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

ITIL V3 Process Model

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Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Service Strategy Detail

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Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Assignment Questions

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Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Assignment Questions

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Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Assignment Questions

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Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Assignment Questions

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Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Service Assets

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Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Assignment Questions

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Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Assignment Questions

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Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Service Provider Types – Internal (Type I)

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Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Service Provider Types – Shared (Type II)

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Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Service Provider Types – External (Type III)

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Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Assignment Questions

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Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Assignment Questions

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Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Assignment Questions

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Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Assignment Questions

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Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Assignment Questions

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Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Assignment Questions

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Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Assignment Questions

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Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Service Valuation

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Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Funding Models

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Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Assignment Questions

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Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Assignment Questions

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Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Options Space Tool

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Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Assignment Questions

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Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Steps in Service Portfolio Management

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Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Assignment Questions

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Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Assignment Questions

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Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Demand Management

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Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Inputs/Outputs of Demand Management

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Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Supplemental Coverage – Service Package

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Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Supplemental Coverage – Service Model

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Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Supplemental Coverage – Differentiation

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Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Service Strategy (Vocabulary / Acronyms)

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Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Service Strategy (Vocabulary / Acronyms)

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Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Service Strategy (Vocabulary / Acronyms)

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Module 1 - Service Strategy Presentation - Instructor Copy with Answersb.ppt

Service Strategy (Vocabulary / Acronyms)

Page: 42

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