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Resume: Ashfaq Ahmed Mobile No: +918121366723 Career Objective

Ashfaq Ahmed is seeking a position that allows him to apply his 2+ years of experience as a Quality Associate. He has strong communication, problem solving, and motivational skills. His resume details his educational qualifications including a degree from Dr Br Ambedkar University in 2017. He is computer savvy and can type 50 wpm. His previous work experience includes roles at 3i InfoTech BPO and Knoah Solutions as a Quality Associate, where he evaluated transactions and provided agent coaching.

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51 views2 pages

Resume: Ashfaq Ahmed Mobile No: +918121366723 Career Objective

Ashfaq Ahmed is seeking a position that allows him to apply his 2+ years of experience as a Quality Associate. He has strong communication, problem solving, and motivational skills. His resume details his educational qualifications including a degree from Dr Br Ambedkar University in 2017. He is computer savvy and can type 50 wpm. His previous work experience includes roles at 3i InfoTech BPO and Knoah Solutions as a Quality Associate, where he evaluated transactions and provided agent coaching.

Uploaded by

mrcopy xerox
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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RESUME

ASHFAQ AHMED
Mobile No: +918121366723
Email id: ashfaqahmed722@rediffmail.com

CAREER OBJECTIVE:
To be associated with progressive organization that gives me scope to apply my
educational and professional skills and provides me with advancement opportunity and
knowledge empowerment.

CAREER SUMMARY:

 A Customer oriented and good communicator possesses 2+ years experience as a


Quality Associate.
 Excellent in conveying the client’s requirement to the team leader.
 Expertise in taking follow up on a daily basis.
 Expertise in working with a team.

ACADEMIC QUALIFICATION
Qualification Name of Board/ University Year
10th God’s Glory High School 2007
12th Sultan Ul Uloom Junior College 2009
Degree Dr Br Ambedkar University 2014-2017

COMPUTER KNOWLEDGE:
 Well versed in working with computer.
 Internet Savvy
 Typing speed 50 wpm
 MS office

WORK EXPERIENCE:
 Joined in 3i InfoTech BPO on 3rd may 2014 associated with ICICI bank account opening
activity up to 1st march 2016.
 Working as a Quality Associate in Knoah Solutions from 15th July 2016 to 28th Feb 2019.

KEY RESPONSIBILITIES HANDLED:

 Evaluate the transactions by following the quality guidelines provided by the client
 Follow the Evaluation Plan and ensure the productivity targets set by the analyst is
reached
 Identify the coaching opportunities for the agents from different sites and provide
feedback
 Analysis of information based on trends identified from the evaluations

 Attend the internal/ external calibration sessions based on the schedule prepared by the
analyst.

PERSONAL QUALITIES:
 Good interpersonal and communication skills
 Good problem-solving skills.
 Strong motivational and logical skills.
 Ability to persuade the people.
 Ability to produce best result in pressure situations.

PERSONAL DETAILS:

Name : ASHFAQ AHMED


FATHER’S NAME : BILAL AHMED
Language known : English and Hindi
Religion : Islam
Date of Birth : 05-09-1991

DECLARATION:

I solemnly affirm and state that the above mentioned particulars are true and correct to
the best of my knowledge and belief.

DATE:
PLACE: (A SHFAQ A HMED )

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