USER GUIDE 1.

0 | January 2018 | 3725-85186-001A

Polycom Trio with BlueJeans

Copyright© 2018, Polycom, Inc. All rights reserved. No part of this document may be reproduced,
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Contents
Get Help...............................................................................................................2
Polycom and Partner Resources........................................................................................ 2

Getting Started with Polycom Trio................................................................... 3

Product Overview of Polycom Trio......................................................................................3
Navigating Polycom Trio..................................................................................................... 4
Accessing Screens on Polycom Trio........................................................................4

Joining and Starting Meetings.......................................................................... 7

Join an Ad Hoc Meeting...................................................................................................... 7
Set the Video Layout for the Meeting in a Call......................................................... 7
Join a Meeting from the Calendar....................................................................................... 8
Join a Meeting from Contacts............................................................................................. 8
Changing Meeting Controls in a Call...................................................................................9
Local Directory.................................................................................................................... 9
Add a Contact to the Local Directory........................................................................9

Sharing Content............................................................................................... 10
Share Content with People+Content IP over USB............................................................ 10
Share Content Using the Polycom Pano App................................................................... 10

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Get Help
Topics:

▪ Polycom and Partner Resources

For more information about installing, configuring, and administering Polycom products, refer to
Documents and Downloads at Polycom Support.

Polycom and Partner Resources

In addition to this guide, the following documentation further describes Polycom endpoints and BlueJeans
video conferencing. The Polycom Trio Release Notes, in particular, may include known issues or
limitations related to BlueJeans interoperability with Polycom endpoints.
▪ Polycom UC Software for Polycom Trio Solution Administrator Guide
▪ Polycom Trio Solution User Guide
▪ Polycom Trio Setup Sheet
▪ Polycom Trio Release Notes
▪ Polycom Interoperability with BlueJeans Solution Guide (for administrators)
▪ BlueJeans Support
▪ BlueJeans Relay Documentation

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Getting Started with Polycom Trio
Topics:

• Product Overview of Polycom Trio

▪ Navigating Polycom Trio

Before you use the system, take a few moments to familiarize yourself with its features and user interface.

Note: As you read this guide, keep in mind that certain features are configurable by your system
administrator or determined by your network environment. As a result, some features may not be
enabled or may operate differently on your device. Additionally, the examples and graphics in this
guide may not directly reflect what is displayed or is available on your device screen.

Product Overview of Polycom Trio

The Polycom Trio Solution supports audio-only conference calls along with point-to-point, bridge, and
video calls.
The following are the features available on Polycom Trio 8500 and Polycom Trio 8800 systems.

Polycom Trio 8500 Features and Capabilities

The Polycom Trio 8500 system supports the following features:
• Placing, answering, and managing audio calls
• Initiating, joining, and managing audio conference calls
• Recording audio calls
• Viewing and joining scheduled Calendar meetings
• Managing contacts, call lists, and directories
• Adjusting call and system settings
• Pairing with Bluetooth-enabled devices
• Connecting USB devices
• Checking voicemail messages
• Sharing content during video calls
• Placing, answering, and managing video calls
• Connecting to a wireless network
• Pairing with the Polycom Trio Visual+ content and video accessory

Polycom Trio 8800 Features and Capabilities

The Polycom Trio 8800 system supports the following features:
• Placing, answering, and managing audio calls
• Initiating, joining, and managing audio conference calls
• Recording audio calls

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 Getting Started with Polycom Trio

• Viewing and joining scheduled Calendar meetings

• Managing contacts, call lists, and directories
• Adjusting call and system settings
• Pairing with Bluetooth-enabled devices
• Connecting USB devices
• Checking voicemail messages
• Sharing content during video calls
• Sharing content from Apple® AirPlay® or Miracast®-certified devices
• Placing, answering, and managing video calls
• Pairing with Bluetooth and Near Field Communication (NFC)-enabled devices
• Connecting to a wireless network
• Pairing with the Polycom Trio Visual+ content and video accessory

Navigating Polycom Trio

The phone has icons, status indicators, and user screens to help you navigate and understand important
information on the state of your system.

Accessing Screens on Polycom Trio

You can access the following screens on the system:
▪ Home Screen—Displays your messages, settings, and information.
▪ Calls Screen—Displays all active and held calls on your line.
▪ Place a Call screen—Enables quick access to the dial pad, Recent Calls, Contacts, and Calendar.

Access the Home Screen

The Home screen on Polycom Trio displays the icons you can select to access features, settings, and
other information; additional registered lines; and favorites you can save to quickly call contacts.
Home Screen
Depending upon how your administrator configured your environment, BlueJeans is available on either
line 1 or line 2 on the Polycom Trio home screen.

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 Getting Started with Polycom Trio

Home Screen with BlueJeans on Line 1

Home Screen with BlueJeans on Line 2

Procedure
1. Do one of the following:
▪ Tap
▪ Tap and tap

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 Getting Started with Polycom Trio

Icons and Status Indicators

The following table displays the icons and status indicators that display on Polycom Trio.

Icons and Status Indicators

Icon Description Icon Description

Registered Line Do Not Disturbed enabled

Unregistered Line Call Forwarding enabled

Active Call Wireless status

(Polycom Trio 8800 only)

USB device attached Paired Device

Missed Call Bluetooth

Placed Call Received Call

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Joining and Starting Meetings
Topics:

▪ Join an Ad Hoc Meeting

▪ Join a Meeting from the Calendar
▪ Join a Meeting from Contacts
▪ Changing Meeting Controls in a Call
▪ Local Directory

There are a number of ways you can join and initiate BlueJeans meetings on your Polycom Trio system.

Join an Ad Hoc Meeting

You can join an ad hoc meeting through the BlueJeans meeting lobby.

Procedure
1. On the Polycom Trio, select the line key with the BlueJeans label .
The Polycom Trio connects to the BlueJeans meeting entry queue and a BlueJeans network
image displays.
2. You are prompted to enter the meeting ID. Select the Dialpad icon.
3. Enter the meeting ID followed by the # key.
If the meeting requires a passcode, you are prompted to enter either the passcode or the # key
again. The passcode format is [10 digits#].

Set the Video Layout for the Meeting in a Call

During a video call, you can choose how video from meeting participants display on the monitor.
You can choose any of the following meeting layout options:
▪ Auto (default)—The system chooses the best layout for the call.
▪ Gallery View—Up to five meeting participants display. If content is displayed when the maximum
number of participants is active, the content replaces one participant. When there are less than five
participants, self-view displays.
▪ Picture-in-Picture—Only self-view or the active speaker display. The PIP displays in or on the
meeting content.
▪ Fullscreen—The video of the active speaker or the meeting content displays in full screen.

Procedure
1. During a video call, tap Layout.
2. Select a layout option.

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 Joining and Starting Meetings

Join a Meeting from the Calendar

You can use one-touch join from the calendar or from meeting details to enter a scheduled meeting.
Joining a Meeting from the Home Screen

Procedure
1. On the Polycom Trio, do one of the following.
▪ In the meeting reminder, tap Join.
▪ On the home screen, select Calendar and select a meeting to Join.

Join a Meeting from Contacts

You can join a meeting from the Polycom Trio contact list.
Your administrator must have created a BlueJeans contact so that it appears in your list of contacts.

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 Joining and Starting Meetings

Procedure
1. Select Contacts and choose the BlueJeans Meeting Room.
2. Tap the phone icon to dial the call.

Changing Meeting Controls in a Call

You might want to customize the meeting controls on your Polycom Trio using the dialpad.
Refer to the procedure in the BlueJeans Documentation.

Local Directory
You can add and save contacts in the system's Local Directory, if allowed access by your system
administrator.
Your system administrator can set the Local Directory as read-only or require a password for access to
the directory. Contact your system administrator for assistance accessing or updating the Local Directory.

Add a Contact to the Local Directory

When you add a contact to your Local Directory, you can choose how much information you want to enter
for your contact. You are required to only enter a contact number for each new contact.

Note: You can add local directory favorites for your Polycom Trio. For details, refer to the Polycom Trio
Solution User Guide at Polycom Trio.

Procedure
1. In the Local Directory, tap .

2. From the Add Contact screen, enter your contact's information in the available fields.
3. Select Save.
4. When Polycom Trio is using BlueJeans, and you want to configure the contact format, do one of
the following:
▪ If the Polycom Trio is using the BlueJeans Relay and BlueJeans is on line 2, the contact
format should be xxxx@sip.bjn.vc. For more details, refer to the Configuration B topic in
the Polycom BlueJeans Interoperability Solution Guide at Polycom Support. Note that
configuration files are also available on this web page.
▪ If the Polycom Trio is not using Exchange for Calendar and BlueJeans is on line 2, the
contact format should be xxxx@bjn.vc. For more details, refer to the Configuration C topic
in the Polycom BlueJeans Interoperability Solution Guide at Polycom Support. Note that
configuration files are also available on this web page.

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Sharing Content
Topics:

• Share Content with People+Content IP over USB

▪ Share Content Using the Polycom Pano App

When a Polycom Trio Visual+ is connected to a TV monitor paired with a Polycom Trio 8500 or 8800
system, you can share content with in-room meeting participants and during audio or video calls. You can
use the following applications to share content:
▪ Polycom® People+Content IP™
▪ Apple® Airplay® (not supported on Polycom Trio 8500)
▪ Google® Miracast® (not supported on Polycom Trio 8500)

Share Content with People+Content IP over USB

You can connect your Windows or Mac computer over USB to the system and show content using the
People+Content IP application. Video and data sent using the People+Content IP application is sent over
the USB cable and no network connection is required. This is useful for environments where guest IP
access is not allowed.

Procedure
1. Connect a USB cable from the USB port on the Polycom Trio to the USB port on your computer.
A folder with the People+Content IP application opens automatically.
2. If the application folder does not open automatically, on your computer, do one of the following:
• On a Windows computer, navigate to My Computer and click the People+Content IP folder.
• On a Mac computer, navigate to Finder then search for and run the People+Content IP
application.
3. Open the content you want to show, and click .

Share Content Using the Polycom Pano App

To share content from the Polycom® Pano™ App, you must connect to a Polycom Trio IP address.

Procedure
1. After you have installed the Pano App, launch the application.
2. Select a Polycom Trio IP address using the following options.

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 Sharing Content

Connection Option Description

Find Other Rooms Manually locates a system using its IP

address or system name. To search for a
system, you can enter part of the system
name.

Recent Rooms Select from a list of recently connected

systems.

3. Select Connect.
4. Do one of the following.
▪ To share your desktop, select Desktop.
▪ To share a running application, select the application’s name.
The Shared Content toolbar displays at the top of your selected content source.

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