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Spectrum Ent Guide Notes

This document contains credentials and contact information for an individual named Harolyn Genesis Lim. It also includes a call guide script for reaching out to decision makers at businesses to discuss Spectrum Enterprise's internet services. The script provides responses for various scenarios such as the decision maker not being available or being interested. It includes questions about the business's current internet provider, number of locations, any telecommunication challenges, and plans to purchase new services.

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lalakeks
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126 views3 pages

Spectrum Ent Guide Notes

This document contains credentials and contact information for an individual named Harolyn Genesis Lim. It also includes a call guide script for reaching out to decision makers at businesses to discuss Spectrum Enterprise's internet services. The script provides responses for various scenarios such as the decision maker not being available or being interested. It includes questions about the business's current internet provider, number of locations, any telecommunication challenges, and plans to purchase new services.

Uploaded by

lalakeks
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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KEKS LIM

CREDENTIALS:

RocketChat:
101388
5VZb&G=zpu

Dialer:
101388
nK9ksu

Email:
harolyn.lim@fpsinc.com
5VZb&G=zpu

LinkedIn:
kekszaoldyeck@yahoo.com
Shortnok0825

Employee number: 101388


KMC:
Dialer: 101388
Last name: Lim
First name: Harolyn Genesis
Pseudo: Keks
Contact number: 09282465398
Address: 49 Mendez, Baesa, Quezon City
Email: harolyn.lim@fpsinc.com
kekszaoldyeck123@gmail.com
DOB: Aug, 24, 1992

===================================

Spectrum Enterprise, a division of Charter Communications, is a national provider


of scalable, fiber-based technology solutions serving many of America's largest
businesses and communications service providers.

**SPECTRUM ENTERPRISE CALL GUIDE**

Hi, good day! This is Genesis, I'm looking for _____

DECISION MAKER
Talking to the Decision Maker

�Hi, Good day, is this (NAME)? Hi how are you doing? Great!�
�This is Genesis calling on behalf of Spectrum Enterprise and I�ll be brief,(1 sec
pause) I just want to share with you a complimentary Case Study sponsored by
Spectrum Enterprise entitled �The role of Diversity and Redundancy in Enterprise
Business� (1 sec pause) it highlights the impact of internet downtime in the
business in line with high reliability and scalability of the service. Can I share
this to you through email?

NOT AVAILABLE
�Oh, by the way I�m calling on behalf of Spectrum Enterprise, who else can I speak
with who handles your internet services?�
� If there�s no other contact, dispose as connected.
� If there�s another contact, gather info and call alternate number provided.

IF GK ASKED WHO YOU ARE OR WHERE ARE YOU CALLING FROM


�Oh sorry bout� that, I�m calling on behalf of Spectrum Enterprise(you can stop
here or if you�re trying to be more formal you can continue) and I�m reaching out
to Decision Maker since I can see that he is the (Insert Title)�

=================================

Scenario 1 : "I'M NOT INTERESTED"


� �Well this is just going to be a 1 time email I promise, and you can take a
look at this on your most convenient time alright? (Wait for response)

Scenario 1A : �NO, I'M GOOD. �


� �Oh alright, well just to confirm this case study is for FREE and I can just
send this to your email right away, would that be okay?� (Wait for response)
� If still NO � LET IT GO!
� If YES � PROCEED!

Scenario 2 : �ALRIGHT� � PROCEED


�Great! So I just want to make sure I have the right/correct email address, your
email address is (Verify Email), and you�re still the (Insert title), and you guys
are still located at (Insert City and Zipcode).�
�Perfect! We�re almost done....

Just to understand your current projects: (Verbatim)

CUSTOM QUESTIONS:

******1. Who is your current internet service provider for your location?
(Wait for response, DO NOT read the list UNLESS it took them 3-5 seconds to respond
or unsure)
AT&T
Verizon
Century Link / Level 3
Comcast
Cox Business

Other (if not a provider from the list above, please ensure to obtain the vendor
name)

Time Warner Cable/Brighthouse/Spectrum/Charter (Terminate � No acceptable in the


Other field. No Current Customers acceptable for this campaign.

If already using SPECTRUM, follow up with: Do you any back up internet service
provider within your network?

Scenario 1 : �I DON'T WANT TO DISCLOSE THAT / WHY ARE YOU ASKING?�


� �This is just like a reference for us, we are not going to share this with
other companies(1sec pause) are you with AT&T, COMCAST or CENTURY LINK?�

OR
� �We just have 4 questions to better understand you current projects/business
challenge, are you by any chance with AT&T, COMCAST, CENTURY LINK?�

******2. How many physical location/offices are there on your network? (DO NOT
read the list)
0-2
3-5
6+

******3. Are you experiencing any telecommunication challenges such as: (READ
the list)
- Speed and Performance
- Bandwidth Capacity
- Solution Support (Billing, Customer Service Issue)
- Scalability
(Pause)
- Availability
- Contract Renewal/Cost too high
- Others

******4. Having said that, do you have plans on purchasing new services or at
least review an expiring contract within the next 12 months?
Yes
No

******CLOSING
Okay, [pause] thank you for your time (Name), [pause] I�ll follow up shortly with
the content via email. Also, Spectrum Enterprise will be following up with
additional information as well. Have a good day! Take care!

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