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Quality Objectives

The document outlines six quality objectives for an organization along with action plans, target dates, responsibilities, and metrics for measurement and evaluation. The objectives are to conduct regular customer satisfaction surveys, submit bids on time, conduct periodic internal audits, recruit personnel within three months of request, maintain repair/rework percentage below 2%, and ensure timely delivery of products. Responsibilities, existing resources, metrics, and records for evaluation are provided for each objective.

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2K views1 page

Quality Objectives

The document outlines six quality objectives for an organization along with action plans, target dates, responsibilities, and metrics for measurement and evaluation. The objectives are to conduct regular customer satisfaction surveys, submit bids on time, conduct periodic internal audits, recruit personnel within three months of request, maintain repair/rework percentage below 2%, and ensure timely delivery of products. Responsibilities, existing resources, metrics, and records for evaluation are provided for each objective.

Uploaded by

gogulu
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Doc.

No:
Quality Objectives Rev. No:
Date :

Resources
Sl.No Objective Description Action Plan Target Date Responsibility Metrics for Measurement Evaluation Records
Required

Customer satisfaction Survey Half-yearly Existing resources Customer Satisfaction Survey


1 Customer Satisfaction Projects Min. 8.2 out of 10
to be conducted basis of Projects function Report (CSSR)

No. of proposals submitted


with in due date as conveyed Existing resources
No. of bids submitted on time / Total
2 On time submission of bids in writing or verbally by Quarterly basis BD & Proposal of BD & Proposal Bid submission Report
No. of bids submitted X 100 = 90
customer as a percentage of function
total proposals submitted

Periodic internal audits to verify Intenal audits are to be Half-yearly Existing resources No. of Audits conducted / No. of
3 Quality Internal audit reports
effectiveness of IMS conducted as per audit plan basis of Quality function audits scheduled X 100 = 90
Existing resources No. of personnel recruited with in 3
Recruitment of personnel with in Identified training / awareness Half-yearly
4 HR & Admin. of HR & Admin. months / Total personnel recruited X Employee file
three months from request date programs to be conducted basis
Function 100 = 90
Repair / rework percentage
Job specific repair rates to be Existing resources
5 (Fabrication, Welding, Quarterly basis Workshop Max. 2% QA/QC Reports
evaluated of Workshop
painting etc.)
Existing resources
Job specific repair rates to be Workshop & No. of jobs delivered on time / Total P.O. / Despatch clearance
6 Timely delivery of Products Quarterly basis of Workshop &
evaluated Projects No. of jobs delivered X 100 = 90 Requisition
Projects

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