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Consumer Court - Wikipedia

Consumer Court deals with consumer disputes and grievances in India through a three-tier system of consumer courts at the district, state, and national levels. It aims to protect consumer rights and maintain fair business practices by adjudicating cases between consumers and sellers. Consumers can file relatively simple cases without legal representation to obtain compensation for issues like exploitation or defective products, as long as they have documentation to support their claims. The consumer protection movement in India grew in response to unethical business practices and led the national government to pass the Consumer Protection Act in 1986 establishing the consumer court system.

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3K views6 pages

Consumer Court - Wikipedia

Consumer Court deals with consumer disputes and grievances in India through a three-tier system of consumer courts at the district, state, and national levels. It aims to protect consumer rights and maintain fair business practices by adjudicating cases between consumers and sellers. Consumers can file relatively simple cases without legal representation to obtain compensation for issues like exploitation or defective products, as long as they have documentation to support their claims. The consumer protection movement in India grew in response to unethical business practices and led the national government to pass the Consumer Protection Act in 1986 establishing the consumer court system.

Uploaded by

Manoj Kumar Sharma
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© © All Rights Reserved
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Consumer Court

Consumer Court[1] is the special purpose


court, in India, that deals with cases
regarding consumer disputes and
grievances. They are judiciary hearings set
up by the government to protect the
consumers rights. Its main function is to
maintain the fair practices by the sellers
towards consumers. Consumers can file a
case against a seller if they are defeated
or exploited by sellers. The court will only
give a verdict in favour of the
consumers/customers if they have proof
of exploitation, i.e., bills or other
documents. If a consumer does not have
the proper documents required for filing a
case then it would be very difficult for the
consumer to win or even file a case.[2]

Types
1. National Consumer Disputes
Redressal Commission (NCDRC): A
national level court works for the
whole country and deals
compensation claimed exceeds
rupees one crore. The National
Commission is the Apex body of
Consumer Courts, it is also the
highest Appellate Court in the
hierarchy.
2. State Consumer Disputes Redressal
Commission (SCDRC): A state level
court works at the state level with
cases where compensation claimed
is above 20 lac but up to one
crore.The State Commission also has
Appellate jurisdiction over the District
Forum.
3. District Consumer Disputes
Redressal Forum (DCDRF): A district
level court works at the district level
with cases where the compensation
claimed is up to 20 lakhs.[3]

Consumer movement
The consumer movement as a social force
originated with the necessity of protecting
and promoting the interests of consumers
against unethical and unfair trade
practices. Rampant food shortages,
hoarding, black marketing, adulteration of
food and edible oil gave birth to the
consumer movement in an organized form
in the 1960s.

The movement succeeded in bringing


pressure. A major step was taken in 1986
by the Indian government with the
enactment of the Consumer Protection
Act of 1986 (COPRA).[2]

Objectives
The main function of consumer court is to
provide some extra privilege to the
consumers and to maintain fair practice by
the seller or the service provider towards
the consumer. Submitting complaint is
very simple and a consumer has no need
to hire any lawyer. Approaching a
consumer court is very simple and
extremely cheap as you can represent
yourself without having to hire a lawyer
and not required to pay any court fee but
just a nominal fee.[2]

See also
Small claims court
Consumer Complaint Forum

References
1. "National Consumer Forum India" .
2. "CONSUMER PROTECTION AND
NATIONAL CONSUMER DISPUTES
REDRESSAL COMMISSION" . NCDRC.
Archived from the original on 21 July
2011. Retrieved 18 December 2012.

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