Business Prepaid 50

application form
Serial no.:

Contact no.: ........................................................... Date:.........................................

Welcome to Etisalat.
Please complete this form if you are applying for Business Prepaid 50. Please note that incomplete information may cause delays
in service providing.

A. Type of request
 New request

B. Company information
Name of the company: ...............................................................................................................................................................................................................................................................................................................................................
Billing address in the UAE: ....................................................................................................................................................................................................................................................................................................................................
Office no.: ......................................................................................................................................................................... Fax no.: .................................................................................................................................................................................

C. Contact person details

 Power of Attorney     Letter of delegation

Name: ...................................................................................................................................................................................................................................................................................................................................................................................................
Title/Position of the person: ................................................................................................................................................................................................................................................................................................................................
Mobile no.: ...................................................................... Office no.: ...................................................................... Fax no.: ...................................................................... Email: ...........................................................................
ID document type:   Emirates ID    Passport
ID document no: ................................................................................. Date of issuance: . ............................................................................... Date of expiry: .....................................................................................
Unified no. (required in case of passport): ........................................................................................................................................................................................................................................................................................................
P.O. Box: ..................................................................... Emirate: ........................................................................................................ Nationality: .......................................................................................................................................

D. Technical contact details

Name of the person (Authorised person): ......................................................................................................................................................................................................................................................................................

Title/Position of the person: ................................................................................................................................................................................................................................................................................................................................

Email Address: ..........................................................................................................................................................................................................................................................................................................................................................................

Office no.: ................................................................................................................................................................................. Fax no.: .........................................................................................................................................................................

E. Types of monthly plans

Standard Plans National Plans
Allowances Plan 50 Plan 50
Connection charges AED 40 per SIM / credited back @ AED 10 per month (over 4 months)
Monthly rental 50 50
Local minutes 50 200
International minutes 50 NA
SMS (National only) NA NA
Included Data 500MB 500MB
CUG Minutes 200 200
 F. Add-ons – SIM quantity per plan
1. Data add-ons:
Plan 50
Data add-on 1GB
Data add-on 5GB
Data add-on 12GB
Customers will be able to do additional credit recharge as per existing prepaid denominations available in the market.
Terms and conditions apply. Please call 8005800 or contact your Account Manager for more details.

G. Existing prepaid numbers for migration

Total number of existing prepaid numbers: ................................................................................................................................................................................................................................................................................
Please attach a list having details of each prepaid number with a corresponding Business prepaid plan against each number.

H. Bill statement
Language:  Arabic  English
Format: e-Bill  Summary

I. Required documents
1. Emirates ID 3. Letter of Authority
2. Passport copy of the person authorised by company 4. Trade license copy

J. Your authorisation
I/We clearly understand that by completing and signing this application form, I/We conform to Etisalat’s Terms and Conditions
of Business Prepaid 50. The Terms and Conditions of this Service is an integral part of Etisalat’s Terms and Conditions of the
associated Services.

Name of applicant:.............................................................................................................................................................................................................................................................................................................................................................

Position/Title in the company: .......................................................................................................... Date of application: .............................................................................................................................................

Signature of applicant Company stamp

For official use only

Issuing Etisalat representative: ............................................................................................................. Title: ...........................................................................................................................................................................................

Contact details: ...........................................................................................................................................................................................................................................................................................................................................................................

 Terms and Conditions
Business Prepaid 50
1. Introduction out credit reference checks on the Customer as in the UAE. identity and other information in the form required
a. These Terms and Conditions shall govern and deemed necessary. e. The Customer acknowledges and agrees that the by Etisalat at the time of purchase of a SIM card
apply to the supply of all telecommunications h. Etisalat will give the Customer warning prior to Service is provided to the Customer for his/her from Etisalat and warrants all documentation
products and services under the “Business disconnection of the Service for non-payment company use only. The Customer shall not resell and information provided is true and valid. The
Prepaid” product (the “Service”) by and between of its bills or for exceeding the applicable in any way or transfer the Service to any third Customer will solely be responsible for any untrue
Emirates Telecommunications Corporation credit limit and an opportunity to rectify the party without Etisalat’s prior express consent. information or documentation provided in violation
(“Etisalat”) and any party using the Service outstanding amount before disconnection. Failure to comply with this obligation may lead to this Clause.
(the “Customer”). These Terms and Conditions i. Etisalat reserves the right to revise the charges to disconnection of the Service. The Customer acknowledges that Etisalat will record
constitute an agreement between Etisalat and and billing practices for the Service. Subject to 8. Rights of Etisalat details of the SIM card supplied with the product
the Customer. Upon commencing use of the the provisions of this clause, where the charges a. Any breach of any provision of this agreement along with their proof of identity of the company
Service, the Customer is deemed to have read, for the Service are proposed to be increased, or any other applicable Terms and Conditions and information. The Customer gives permission for
understood and accepted these Terms and Etisalat will give a minimum of 28 days’ notice will entitle Etisalat to suspend or terminate this information to be shared with public agencies of
Conditions. to the Customer. the agreement and the Service and claim the UAE for verification of identity and other lawful
b. This agreement is subject to Etisalat’s compensation and damages for the breach. purposes. Where Etisalat has supplied a SIM card
General Terms and Conditions, published 5. Commencement and duration of Service to a Customer and registered details of that SIM
at etisalat.ae (the “Website”). In the event a. This agreement commences on the date that the 9. Liability and indemnity card against the information of that Customer, the
of any discrepancy between the terms of application form is completed by the Customer a. Etisalat will not be liable for breach of contract, Customer warrants that it will be the only person or
this agreement, and the General Terms and and accepted by Etisalat. negligence or any other liability (including entity that uses the SIM card. The Customer will be
Conditions, the terms of this agreement b. The minimum term of this agreement is consequential and indirect liability) arising responsible for any use of the SIM card by any other
shall prevail. (1) one month. under law for any actions of it or its agents, and person or entity. This includes financial liability as
c. The Customer may terminate and deactivate the Customer indemnifies Etisalat against the well as responsibility where the SIM card is used for
2. The Service provided same, except for liability for death or personal unlawful purposes.
the Service upon providing Etisalat a written
a. Etisalat will provide the Service subject to advance notice of one calendar month from the injury. The Customer warrants not to transfer the SIM card
this agreement. ensuing billing date. Upon such termination the b. Etisalat will not be liable to the Customer in without the prior written permission of Etisalat.
b. The Customer acknowledges they have taken Customer shall pay Etisalat all applicable and damages or otherwise, for any delay in providing Without prejudice to the obligation of the Customer
the effort to familiarise themselves with all outstanding charges. or restoring telecommunications services, or under the preceding paragraph, in any circumstances
the Terms and Conditions of the Service being for the loss or damage occasioned by the total the SIM card supplied to a Customer (hereinafter
purchased. This includes details of the prices 6. Additional T&C’s or partial interruption or disconnection of the referred to as the Original Customer) comes to be
and the benefits provided under the Service as • A minimum billing of AED 50 per SIM will be on Service, or for any other loss or damage caused used by a person or entity other than the Customer
stipulated on the Application form and Website. monthly auto recharge basis by the Service. The Customer is liable for any loss (hereinafter referred to as the Existing Customer), the
In particular, the Customer is aware of the cost • Existing/ New Postpaid lines can be a part of the or damage to the Etisalat network resulting from Original Customer undertakes to inform Etisalat in
of any additional benefits and/or services over ‘Closed User Group’, also referred herein as ‘CUG’ the use of any equipment/products/programmes due course about such change in usage of the SIM
and above those allocated under the Service. • ‘CUG’ minutes of Business Prepaid service cannot which are not approved or used in a manner not card. Etisalat may at its own discretion change its
c. The Customer only has the right to use and be used if a Call is made while roaming as the approved by Etisalat. records, including the registration form to reflect the
does not have any ownership rights to a mobile standard roaming charges will be applicable. c. The Customer will indemnify and defend Etisalat information of the Existing Customer using the SIM
phone number allocated by Etisalat. Etisalat • The ‘CUG’ Minutes should be consumed first against all claims and proceedings (actual or card as the subscriber of the SIM card, provided that
reserves the right to change an allocated and once the CUG minutes are over, the credit threatened) arising out of the performance the Existing Customer has given consent in writing to
Customer number for technical, operational, balance will be consumed for any STD/ IDD call of Etisalat of its obligations under these hold the subscription of the SIM. If this is established
legal or other reasons. The SIM card provided at Business Prepaid Tariff plan. Terms and Conditions. and the Existing Customer has complied with the
with the Service or already in the possession • Customers have the option of acquiring a mobile registration identification requirements, Etisalat may
of the Customer shall remain the property of 10. Force majeure cause the Existing Customer as the subscriber of the
phone, as identified by Etisalat, in which case
Etisalat and the Customer is only entitled to a contract term would apply. If the customer a. Etisalat shall not be liable for failure or delay SIM card and shall be responsible for all uses of the SIM
use the SIM card provided for the purpose of chooses to discontinue with the contract, in in fulfilling its obligations due to factors card and the previous Customer (Original Customer)
utilising the Service and/or any other Services any manner, an exit charge liability will be beyond its control. These include but are shall have no right to recover the SIM. Despite of the
provided by Etisalat. applicable. not limited to: extreme weather conditions, abovementioned condition if Etisalat has received
d. The Customer acknowledges that fair use floods, earthquakes, volcanoes, fire, riots, war, a request during the registration campaign from
• Existing Wasel Prepaid Customers can migrate act of God; act of Government or state; civil
restrictions and limitations shall apply to a SIM card user being not the registered Customer
to Business prepaid plan without changing disturbance and industrial disputes.
elements of the bundle, as stipulated on the of the same, Etisalat may grant a temporary
the existing mobile number. In case of a
Website. Further the Customer acknowledges registration in the name of the User subject to the
migration, only the Account credit balance will 11. Roaming
the legitimate use of the Service as stipulated following conditions:
be transferred from Wasel to Business Prepaid a. The Customer acknowledges that he/she shall
herein and on the Website. Service. a. The User has signed a declaration in a form
be charged additionally the applicable charges
satisfactory to Etisalat confirming that it obtained
3. Network interruptions • In an event of migration from Business prepaid for incoming and outgoing usage whilst roaming
the SIM card lawfully, in good faith and with
a. The Customer acknowledges that Etisalat plan to Wasel plan, the balance package bundled and he/she agrees to pay all such charges for
the consent of the registered Customer or
cannot guarantee a fault-free Service and that Voice minutes/SMS’s & Data of the Business international roaming.
without its objection.
the quality of Service may be affected by factors prepaid plan will Not be transferred to the
migrated Wasel Plan. 12. Customer information b. The Original Customer is unreachable to give
outside of the control of Etisalat. Etisalat does consent for the change of the registration.
• In case of an existing Wasel user migrating to a. The Customer will provide all such information
not guarantee that the Service will be available
Business Prepaid Service, the number will be and assistance as Etisalat may require in order c. Etisalat reserves the right to cancel the
in all areas of the UAE at all times or that there
transferred under the business owners’ name. to perform its obligations under these Terms and temporary registration, without informing the
will be no interruptions or interferences to the
Conditions. Etisalat may require the Customer to existing user, at any time during the registration
Service. • An authorization letter needs to be provided update their contact details from time to time. campaign or six months after the expiry of the
b. The Customer acknowledges that from time by the company in case an existing Wasel User
b. The Customer shall inform Etisalat immediately same if the Original Customer has appeared and
to time Etisalat may carry out maintenance wants to migrate to a Business Prepaid Service
of any change of their contact details. claimed the SIM card. The Existing User shall
or testing to its network, or rectify network of his company.
c. Etisalat will take reasonable measures to prevent be liable for any legal & financial obligation
breakdowns, or there may be unplanned outages • The Bundled Business Prepaid offerings under resulting from the use of the SIM card between
for any reason which may cause interruption any package cannot be used while roaming and the unauthorised use or disclosure of any
personal information belonging to the Customer the time of the temporary registration up to the
to the Service. Etisalat will use reasonable can be used only for in-country use. For any date of deregistration.
endeavours to promptly repair any faults within roaming services, existing roaming charges are in its possession, in accordance with the laws
and regulations applicable and in force in the d. The Existing User acknowledges that his
its network, and to minimise the period of any applicable.
UAE. registration is temporary and could be cancelled
unplanned outage. The Customer acknowledges • If a Customer decides to remove any number
d. Etisalat will not share personal information at any time at the discretion of Etisalat.
that Etisalat may change the technical from the Business prepaid plan, a written
specification of the Service, provided that any application to Account Manager/ at any Etisalat of the Customer with any of its associated 15. Disclaimer
changes do not materially affect the substance business center should be submitted at least 30 entities or other third parties without
When completing the application to replace the
or the performance of the Service. Etisalat days in advance before the next recharge date. the consent of the Customer. However
registered Customer, the User shall bear in mind
will endeavour to keep Service suspensions or the Customer gives Etisalat the right to
• The bundled STD/IDD/CUG Minutes, SMS’s and the consequences of making misleading or incorrect
disruptions to a minimum. disclose the personal information of the
Data under the Business prepaid package expire statements in law and under the regulatory
Customer to third parties for the purpose of
4. Billing every billing cycle. framework, as both prevent:
credit checking, security, fraud prevention or
a. Etisalat shall render a monthly bill to the identity verification purposes. 1. Making a statement and/or promise known to
7. Legitimate use of the Service be misleading, false or deceptive in a material
Customer, with the current month charges as a. The Customer will not use the Service: e. The Customer acknowledges that Etisalat
well with past arrears and charges in case of particular; or
• In a way which violates the laws of the UAE or may be required to disclose their personal
balance dues. information to comply with the laws of the 2. Dishonestly concealing material facts; or
which infringes the rights (including intellectual 3. Intentionally or negligently making a statement,
b. The monthly package charges shall be billed to property rights) of Etisalat or any third party UAE, the express instructions of a competent
the Customer monthly in arrears. authority or in the interests of public or national promise, or likewise for the purpose of inducing
• To send, knowingly receive, upload, download, Etisalat to offer the User the opportunity to
c. The Customer agrees to pay all the charges for security. Etisalat may monitor the Customer’s
use or re-use material which is abusive, obtain the registration of the SIM card or to
the Service within the due date specified on the use of the Service, and record any calls made
offensive, indecent, defamatory, obscene or wrongfully transfer subscription of a SIM card.
bill issued by Etisalat. to the Etisalat Contact Centre, for training,
menacing, or in breach of any intellectual In light of the above the User acknowledges
d. Etisalat has the right to suspend or terminate financial control, quality control, security and
property rights, confidence, privacy or any that he/she will be solely responsible for any
any part or all of the Service in the event the regulatory purposes.
other rights or which is liable to incite racial fraud, offence, violation, loss, breach of legal
Customer’s payment is overdue, or if the Customer disharmony or hatred, or which comprises a virus f. Following a request from the Customer and
following appropriate verification, Etisalat will duty, breach of contract, legal cost or any
has exceeded their billed and/or unbilled credit or other code liable to cause loss or damage or
update the personal information in its records of liability involving the statements made in this
limit. Etisalat also has the right to reallocate the • To send or procure the sending of any unsolicited
the Customer. application, whereby the entry of his/her details
Customer’s mobile phone number if payment is advertising or promotional material (SPAM) or in Etisalat’s database will replace the details of
not received.
• In a way that may detrimentally affect or 13. Quality of Service and the Etisalat the original subscriber of the SIM card, and the
e. The monthly rental fees and the free monopolise the Etisalat network. Contact Centre User undertakes to indemnify, defend and hold
minutes, SMS and data included will all be Etisalat harmless against the same.
b. Any use of Voice over Internet Protocol may only a. The Customer may contact the Etisalat Customer
computed on a pro rata basis from the date
be carried out within the scope of the laws and Contact Centre on 101 for information about
of subscription until the date of the first 16. Language
regulatory framework in the UAE. prices, conditions and options available to them
bill. Thereafter, starting from the next bill a. These Terms and Conditions are drafted in the
c. Any breach of these legitimate uses as solely under the Service.
cycle the full monthly rental will apply and Arabic language and translated into the English
Customers will be given all the included units determined by Etisalat will entitle Etisalat b. The Customer may make a complaint regarding
language. In the event of any dispute, the Arabic
in the package. to suspend or terminate the agreement and the Service by contacting Etisalat on 101.
language version shall prevail.
the Service, and/or take any further action in c. Etisalat will endeavour to resolve the complaint
f. The Customer acknowledges their responsibility
accordance with the law. in a reasonable and timely manner and will keep 17. Governing law
to pay for all charges incurred in using the
Service including those incurred without the d. Etisalat does not endorse any information or the Customer updated as to the status of the a. This agreement is governed and interpreted
knowledge or permission of the Customer. content accessible through the Services. The investigation into the complaint. by the law of the UAE and the parties to the
Customer is solely responsible for using the agreement submit exclusively to the courts of
g. Etisalat may collect a deposit or advance payment 14. Verification of identity of subscriber
Service only for content that is legally permitted that jurisdiction.
to cover the cost of the Service. Etisalat may carry The Customer undertakes to provide proof of