Surface 3 User Guide: With Windows 8.1
Surface 3 User Guide: With Windows 8.1
User Guide
With Windows 8.1
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Surface 3 features
Power button Press the power button to turn Surface 3 on. When Surface 3 is on, press
and hold the power button to shut down. You’ll also use the power button
to put Surface to sleep, and to wake it when you’re ready to start working
again.
Windows button The Windows button takes you to the Start screen where you can open
your apps quickly, search for files on your Surface, or info on the web. If
you’re already at the Start screen, the Windows button takes you back to
the last app you were using.
Stereo speakers Stereo speakers with Dolby® enhanced sound let you listen to music,
podcasts, and audio books.
Processor The Intel® Quad Core Atom™ processor provides the speed and power
you need for smooth, fast performance.
Memory and storage Choose from 2 GB RAM with 64 GB storage or 4 GB RAM with 128 GB
storage. See Surface storage on Surface.com for info on formatted
storage capacity.
If you have a Surface 3 Plug the Micro USB connector Plug the full-size USB
Type Cover, click it into place into the Micro USB charging connector on the other end of
and open the kickstand. port with the power cord the cord into the power supply,
extending downward and the and plug the power supply into
light on the connector facing an electrical outlet.
toward you.
Press the power button to turn
Surface 3 on. Windows starts,
and guides you through the
setup process.
Use the Surface 3 touchscreen or Surface 3 Type Cover (sold separately) to enter info during setup.
To set up Surface 3, you’ll also need:
An Internet connection (recommended). Setup will automatically try to connect to a network. If
your network requires a password, you’ll need to have it handy. If you don’t have an Internet
connection, you can still set up your Surface, but you won’t get the latest Windows and Surface
updates until you’re online.
An account name. If you have a Microsoft account, use it to set up your Surface 3. A Microsoft
account is an email address and password you use to sign in to other Microsoft services like
Xbox, Hotmail, Outlook.com, OneDrive, Skype, or Windows Phone. If you don’t already have a
Microsoft account, you can create one during setup. If you prefer, create a local account. For
more info, see Microsoft account or local account?
For more info on getting set up, see Set up your Surface on Surface.com.
To charge Surface 3:
1. Plug the Micro USB connector into
the Micro USB charging port with
the power cord extending downward
and the light on the connector
facing toward you.
2. Plug the full-size USB connector on
the other end of the cord into the
power supply.
3. Plug the power supply into an
electrical outlet. .
Allow 2-4 hours to charge Surface 3 fully from an empty state. It can take longer if you’re actively
using Surface 3 for power-intensive activities like gaming or video streaming.
If the Surface 3 battery is drained, you’ll need to charge Surface 3 for a few minutes before it’ll
turn on. Depending on how low the battery is, you may see a battery icon on the screen for 10-15
minutes before Windows starts.
For info on how to conserve power and make your Surface battery last longer, see Surface Pro and
Surface 3 battery and power on Surface.com. To learn about settings that control how your Surface
uses power, see Power plans: Frequently asked questions on Windows.com.
With Surface, you can easily switch between using touch, a keyboard, a mouse, or a pen.
Touch. You can use your fingers on the touchscreen, the same as you would on a smartphone.
For example, drag your finger across the screen to scroll. For demos of the gestures you can
use, see Touch: Tap, swipe, and beyond on Surface.com.
Keyboard. Click in a Surface 3 Type Cover (sold separately) or use a full-size USB or Bluetooth
keyboard. There’s also a built-in on-screen keyboard you can use. For more info, see How to
use the Surface on-screen keyboard on Surface.com.
Touchpad or mouse. Use the Type Cover touchpad, or connect a USB or Bluetooth mouse. For
more info, see Touchpad use and settings, Connect a USB mouse, printer, and more, and Add a
Bluetooth device on Surface.com.
Surface Pen. Take notes, draw, and mark up documents using Surface Pen (sold separately).
You can jot a quick note in OneNote, even when you have Surface 3 locked. Just click the pen
and start writing. Your note will be in the Quick Notes section of OneNote the next time you
sign in. For more info, see Using Surface Pen on Surface.com.
1. Swipe in from the right edge of the screen, and select Settings > wireless network .
2. Select a network name, and select Connect. (If you want to connect to this network every
time it's in range, select Connect automatically).
3. If prompted, enter your network security key (network password), and select Next. If you
need help finding your wireless network password, see How to find your wireless network
password on Surface.com.
4. Choose whether to connect to other PCs and devices on the network. Choose No if you’re
connecting to a network in a public place like a café.
1. Plug a USB to Ethernet adapter (sold separately) into the USB port on your Surface.
2. Plug an Ethernet cable into the adapter, and plug the other end of the cable into your
router or an Ethernet network port.
3. Swipe in from the right edge of the screen, select Settings > wired network .
4. If prompted, enter your user name and password.
5. To see if you’re online, go to Start , and open Internet Explorer.
1. Swipe in from the right edge of the screen, select Settings > wireless network (or
wired network ).
2. Select the network with a Connected status, and choose Disconnect.
Additional accounts
Each person who uses your Surface should have his or her own account to sign in. When you set
up your Surface, your account is created based on the info you supply.
From this account, you can create, modify, or remove other accounts. If you want, you can give
other accounts these abilities, too. For details, see Manage accounts with an Administrator account.
Here are some key differences between a Microsoft account and a local account:
An email address and password you use to A user name and password that works only on
sign in on computers running Windows 8.1 or this one computer.
later, and to sign in to other Microsoft services
like Xbox, Hotmail, Outlook.com, OneDrive,
Skype, or Windows Phone.
You can keep your personal settings in sync You need to personalize each computer
with any other PC you have running Windows individually.
8.1 or Windows RT 8.1 that you sign into with
your Microsoft account.
When you sign in to your Surface with your You’ll need to sign on to services like
Microsoft account, you’re also connected to OneDrive, Skype, or Windows Store each time
your OneDrive, Skype, and Windows Store you want to access them.
accounts.
Documents, photos, and other files you create Your files aren’t automatically saved to the
are saved to your OneDrive by default. cloud.
OneDrive is like a local folder that follows you
wherever you sign in with your Microsoft
account.
If you forget the password for a Microsoft If you forget the password for your local
account, you can go to account, Microsoft can’t help you reset your
https://account.live.com/password/reset to password or access your files.
reset your password online.
The account type determines what you can do using that account. Choose one of these account
types:
Administrator. When you sign in with an administrator account, you can create, change, or
remove (delete) other accounts, and you can set the account type on other accounts you
create. You can also install apps.
The first account on your Surface is always an administrator account. To create another
administrator account, you need to first create the new account, and then edit it to make it an
administrator account.
Standard. People using a Standard account can create and edit files and personalize their
settings, but they can’t create, change, or remove any other accounts. They may not be able to
install some apps. When you create a new account, it’s a standard account unless you edit the
account to make it an administrator account, or you set it up as a Child account.
Child. Child accounts are controlled by the Family Safety settings you apply to the account. See
Keep your kids safer on the PC on Windows.com to learn how to turn on Family Safety features.
When you sign in with an Administrator account, you can create, change, or remove other
accounts.
To create an account:
1. Sign in with an Administrator account.
2. Go to Start , and select PC settings > Accounts > Other accounts > Add an
account.
3. Enter the email address that the new account will use to sign in to Windows, and select
Next.
If you know the email address the new account user uses to sign in to Microsoft services,
enter it. Or, you can sign up for a new email address, add a child’s account, or sign in
without a Microsoft account (not recommended).
Charms
Charms help you do the things you do most often:
Search is how you find things on Surface, in OneDrive, in apps, and on the web.
Start takes you to the Start screen. If you're already on Start, it takes you to the last
app you were using.
Devices is a quick way to send files and info to other devices that are connected to
your Surface, like your printer, Xbox, smartphone, speakers, TV, or a projector.
Settings is the place to make changes to common settings, find settings for your
Surface (like personalization, user accounts, and devices), and change settings for the
app you’re using.
Another quick way to get to settings:
Go to Start , and select PC settings (it’s the tile with the gear on your
Start screen.)
To open the charms, swipe in from the right edge of the screen, and select the charm you want.
Top button.
Click the top button to open OneNote. Double-click to capture a
screenshot. Bluetooth technology links the top button of your Surface Pen
to your Surface 3.
Right-click button.
This button acts like the right-click button on a mouse. Click it once in
apps like OneNote to open a menu to choose pen color, thickness, and
other options. You can also click and hold the button to select text.
Eraser button.
Hold down the eraser button and move the tip over the area you want to
erase.
Tip.
The fine tip, along with Palm Block technology and multi-point sensitivity
in your Surface, lets you write and draw naturally.
Here are a few of the things you can do with the Surface Pen:
You can use the Surface app to adjust your pen’s pressure sensitivity, or change which version of
OneNote opens when you click the pen’s top button. By default, the Windows Store version of
OneNote opens when you click the top button.
For more info about using Surface Pen and OneNote, see Using Surface Pen and Using OneNote
on Surface on Surface.com.
Explore OneNote
Your Surface comes with both OneNote and OneNote 2013 pre-installed, and you can install
OneNote from OneNote.com on your other devices—it’s free. Create as many notebooks as you
need. Use sections, pages, and tags to make things easier to find. Share some notebooks, and keep
others private.
To learn more about OneNote features and menus, see Using OneNote on Surface on Surface.com.
Note syncing
OneNote saves your notes, and syncs them to OneDrive (online cloud storage). With OneNote, you
can keep your notes, clippings, sketches, photos, and files organized and accessible from anywhere.
For more info, see Using OneDrive on Surface on Surface.com.
If you’re not connected to the Internet, OneNote saves your new and edited notes on your Surface.
They’ll sync automatically with your OneNote notebook the next time you’re online using Surface.
Touchpad settings
If your cursor jumps while you type, or the touchpad seems to respond too quickly to accidental
touches, you can change the touchpad settings to make it work the way you like. If you prefer, you
can turn the touchpad off altogether.
To change these and other settings:
Attach the Cover, go to Start , and select PC settings > PC and devices > Mouse
and touchpad.
For more info, see Change touchpad settings in PC settings on Surface.com.
In the same way, you can open files from within an app.
You can use OneDrive to share photos, Office docs, and other files with your friends or coworkers.
They won’t need to install any special programs or sign up for a new account, and they can use any
web browser to get to the files you share with them.
1. Go to Start , open OneDrive, and select the files or folders you want to share. (Swipe
down on a file or folder to select it. Or if you’re using a mouse, right-click it.)
2. At the bottom of the screen, select Share , and then decide how you want to share.
Choose Invite People to share the drive with others. You’ll need to provide their email
addresses. Only those people will be able to access the files, and you’ll be able to
change permissions later if you want.
Choose Get a link let people read the files or read and edit the files, or to make the
folder public. You’ll be able to paste the link into any email, document, or post. Or, you
can share it directly to a social media site like Facebook or Twitter. Anyone with the link
will be able to access the files.
To learn more about sharing files, see Share files and photos on Windows.com.
To connect Surface 3 to another screen without wireless, you’ll need a compatible cable and
possibly an adapter. Look at the video ports on your TV, monitor, or projector to figure out which
adapter or cable you need:
Once you connect another screen or screens, you can choose what to display on each screen.
Here’s how:
1. Swipe in from the right edge of the screen, and select Devices.
2. Select Project, and then choose one of the following options:
PC screen only. You’ll see everything on your Surface screen. (If you're connecting to a
wireless projector, this option changes to Disconnect.)
Duplicate. You’ll see the same things on all screens.
Extend. You'll see everything spread over all screens, and you can drag and move items
between them.
Second screen only. You’ll see everything on the connected screen or screens, and
your Surface screen will be blank.
For more info, see Connect Surface Pro or Surface 3 to a TV, monitor, or projector on Surface.com.
Surface 3 has a full-size USB 3.0 port that you can use
to connect a USB accessory such as a printer, camera,
music player, smartphone, mouse, or external hard
drive.
The first time you plug in a USB accessory, Windows
tries to install any software the accessory requires.
For more info, see Connect a USB mouse, printer, and
more on Surface.com.
Two apps for recording sound are pre- Sound Recorder app for Windows
installed on Surface 3:
Sound Recorder desktop app
Take a photo
1. Go to Start , and open the Camera app. You can tap the screen to focus on a spot.
2. Tap the on-screen Camera button to take a photo.
3. To exit, press the Windows button on your Surface.
Take a panorama
1. Go to Start , open the Camera app, and select Panorama.
2. Point the camera at your starting point for the panorama, and tap the screen to start.
3. Slowly tilt or rotate the camera in any direction. When you align the new image with the
existing images, the camera automatically takes the next image.
4. If you want to retake the last image taken, select Undo.
Otherwise, select the check mark when you’re done.
Record a video
1. Go to Start , and open the Camera app.
2. Tap the on-screen Video button.
3. You can tap the screen to focus on a spot while you’re recording the video.
4. To exit, press the Windows button on your Surface.
With the keyboard, hold down the Windows logo key and press Tab. For more info, see
Mouse and keyboard: What’s new on Windows.com
To learn how to open apps side by side, see Use more than one app at the same time on
Surface.com.
Apps that you install from the Windows Store don’t slow down your Surface when you’re using
them. If you want to close one of these apps, here’s how:
Use touch. Swipe in from the left edge of the screen, and push back toward the left edge.
Press and hold the app you want to close, and then slide your finger all the way down the
screen and hold it there until the app flips over.
Use a mouse or touchpad. Move your mouse pointer to the top of the app and then select
the Close button in the title bar.
It’s still a good idea to close desktop apps when you're done using them, particularly before
shutting down your Surface.
Select the Close button in the upper right corner of the app.
Default apps
A default app is the app that Windows uses automatically when you open a particular file type,
such as a song, movie, photo, or webpage. To set your default apps:
1. Go to Start , and select PC settings > Search and apps > Defaults. You can choose a
default app for the web, email, music, video, photos, calendar, or maps.
2. Select the one you want to set and choose an app.
To learn more about the apps Windows uses by default, see Choose the apps Windows uses by
default on Windows.com.
Internet Explorer 11
Surface comes with two versions of Internet Explorer—a touch-friendly version with
oversized tabs and tiles for easy tapping, and a version for the desktop.
The Mail app organizes your inbox and offers quick views of your favorite people,
flagged messages, folders, newsletters, and social updates.
Here are some tips to get you started. For more info, see Set up and use Mail on
Surface.com and the Mail app tutorial on Windows.com.
If you’ve signed in to Surface with a Microsoft account, your mail account is already set up. You can
then add other accounts, from Outlook, Gmail, AOL, Yahoo!, and even your work email (Exchange
ActiveSync).
After you add an email account, contacts from your email account appear in the People app and
appointments appear in the Calendar app.
Here’s how to add accounts:
1. Go to Start , and open the Mail app.
2. Swipe in from the right edge of the screen (or, with a mouse, point to the upper-right
corner of the screen), and select Settings.
3. Select Accounts > Add an account, choose the type of account you want to add, and
follow the on-screen instructions.
The Mail app has three panes:
The left pane shows you your email folders and accounts (in the lower-left corner). Select a
folder or account to switch to it.
The middle pane shows you messages for the selected email account.
The right pane is the reading pane. It shows you the content of the selected email message.
People
The People app is more than just an address book. The People app keeps you up to
date with your social networks and helps you stay in touch.
When you connect your accounts like Facebook, Twitter, and LinkedIn, you’ll get all the latest
updates, tweets, and pictures, in one place. Comment on an update or retweet a tweet without
switching apps. Here's how to add people from your existing contact lists and address books:
1. Sign in with your Microsoft account.
2. Go to Start , and open the People app.
3. Swipe in from the right edge of the screen (or, with a mouse, point to the upper-right
corner of the screen), and select Settings.
4. Select Accounts > Add an account, select the email or social networking account you want
to add, and then follow the on-screen instructions.
Calendar
The Calendar app brings all your calendars together in one place. Reminders and
notifications help you remember what’s happening, so you never miss a thing.
To add a calendar:
1. Go to Start , and open the Calendar app.
2. Swipe in from the right edge of the screen (or, with a mouse, point to the upper-right
corner of the screen), and select Settings.
3. Select Accounts > Add an account, select the type of account you want to add, and follow
the on-screen instructions.
To view your calendars:
1. Go to Start , and open the Calendar app.
2. Swipe up from the bottom of the screen or down from the top of the screen.
3. Choose from the options at the top and bottom of the screen.
For more info, see Calendar app help and How to manage notifications for Mail, Calendar, and
People on Windows.com.
Skype
Skype helps you stay connected to your friends and family. Instant message, call, or
video call your Skype contacts and snap Skype to one side and chat while you’re using
a second app.
You can use Skype to contact landline and mobile phones with Skype credits or a subscription.
Here’s how to get started with Skype.
Sign in to Skype
1. Go to Start , and open the Skype app.
2. Swipe in from the right edge of the screen (or, with a mouse, point to the upper-right
corner of the screen), and select Settings.
3. Select Accounts > Add an account, select the email or social networking account you want
to add, and then follow the on-screen instructions.
Photos
Use the Photos app to view, edit, and organize the photos you have saved in your
Pictures library or on OneDrive.
Crop, enhance, and add effects to your images, choose a photo to be your lock screen background,
or display one or more images on your Photos tile. Photos app on Windows.com tells you how to
do all this and more.
Video
Xbox video brings you the latest movies and TV shows as well as featured hits. Get
recommendations based on what you’ve watched, and find something new to watch.
Check out Watch TV shows, movies, and videos on Surface.com for info on playing videos from
your video library, finding new videos to buy or rent, and more.
Xbox Music lets you access your music collection, stream music, or buy music from the
Xbox store. Here are some tips to get you started.
Xbox Music can play any music in your music library. The library can include files in
any folder on your Surface, or even an external hard drive or removable media such as a USB drive
or microSD card, but it’s best to copy the music to your Surface.
Here’s how to add music to the library:
1. Go to Start , select Search , enter the phrase file explorer, and then choose File
Explorer.
2. Browse to the folder of music files that you want to add, and then press and hold (or right-
click) it.
3. Select Include in library, and then select Music.
Xbox Music options include opening a collection or radio station, browsing for new music, opening
playlists in your music library, and creating new playlists.
See Play music on Surface on Surface.com for more details.
Surface
Get the most out of your Surface. The Surface app provides you with customization
options and the opportunity to learn more about your Surface. Give feedback on your experience
so we can keep making it better. For more info, see Install and use the Surface app.
Microsoft Office
Office 365* is a subscription service that lets you install full-
featured Office apps on multiple computers and devices. It gives
you the most up-to-date versions of Office products, including
updates, for as long as you subscribe.
Depending on your country or region, your Surface 3 may include Office 365.
For more info, including info about how to activate an Office 365 subscription, see Install and use
Microsoft Office on Surface Pro or Surface 3 on Surface.com.
*Office 365 isn’t available in all countries or regions. Office comes pre-installed on Surface 3 in some countries and
regions.
News Finance
Manage and keep track of time by Keep track of content that you want
using alarms, timers, or a stopwatch. For more to read later. For more info, see Reading List
info, see Alarms app on Windows.com. app on Windows.com.
Maps Weather
See your current location, zoom in for See the latest conditions and
more detail, zoom out for a bigger picture, and forecasts. Get weather reports from multiple
get directions. See Maps app on Windows.com providers. For more info, see Weather app on
for more info. Windows.com.
Sports Flipboard
Keep up with all the sports and teams you care Flipboard is your personal magazine.
about with Live Tile updates on your favorite It collects in a single place the news, stories,
teams articles, videos, and photos you care about.
Enjoy hands-free cooking mode, This app has over 1,000 exercise
recipes, and tips from celebrity chefs. For more videos, and exercise and diet trackers. For more
info, see Food & Drink app on Windows.com. info, see Health & Fitness app on Windows.com.
To find apps to install from the Windows Store, connect to the Internet and sign in using a
Microsoft account. Your Microsoft account keeps track of the apps you install, your preferences,
and your payment methods. Here’s how to find and install apps from the Windows Store:
1. Go to Start , and open the Windows Store.
2. Look for apps. You can:
Browse featured apps and lists. Drag your finger across the screen to browse apps.
Use the top menu to explore apps. For example, you can select Categories and then
select the category you want. Or, select Top charts to find popular apps.
Search for apps. If you know the name of an app you want, or you’re looking for apps
by a specific publisher, enter that info in the search box.
3. Select an app to learn about it and read reviews. If you like it, select the option shown:
Install is what you’ll see if the app is free or you’ve already bought it.
Try means a free trial version of the app is available.
Buy means that the app isn’t free and the price is shown.
Apps that you buy are charged to the payment method, such as a credit card, associated with your
Microsoft account. Here’s how to add or edit your payment method:
1. Go to Start , and open the Windows Store.
2. Select Account > My account.
3. Choose Add payment method or Edit payment method, edit any necessary info, and
select Submit.
If your children use their own account to sign in to Surface, they probably don’t have a payment
method attached to their account to buy apps. You can buy apps for your children, or install apps
that you already own for them. For more info, see How to buy apps for kids on Windows.com.
Press and hold (or right-click) any tile to open app commands (a menu of options at the
bottom of the Start screen). With the commands in the menu, you can:
Select one or more tiles and apply an action like Resize or Unpin from start to all of
them.
Drag tiles to new positions.
Swipe up to see all your apps in Apps view. Press and hold (or-right click) a tile to open
app commands, and choose an action like Pin to Start.
Desktop settings
By default, you see your Start screen when you sign in to Surface. However, you can start at the
desktop or the Apps view instead. To find out how, see Using the desktop on Surface.com.
1. From the desktop, swipe in from the right edge of the screen, and select Settings >
Personalization.
2. Choose a desktop theme. You can also change the desktop background, colors, and sounds
separately.
For more info, see Get started with themes on Windows.com.
Touchscreen care
Scratches, finger grease, dust, chemicals, and ultraviolet light can affect the performance of the
touchscreen. Here are a few things you can do to help protect the screen:
Clean it frequently. Wipe the touchscreen with a soft, lint-free cloth to clean it. You can
dampen the cloth with water or an eyeglass cleaner, but don’t apply liquids directly to the
touchscreen. Don’t use window cleaner or other chemical cleaners on the touchscreen.
Keep it covered. Close the Cover or use a sleeve when you’re in transit or not using Surface.
Keep it out of the sun. Don’t leave Surface in direct sunlight for an extended amount of time.
Ultraviolet light and excessive heat can damage the touchscreen.
Cover care
The Type Cover requires minimal care to function well. Clean the keyboard frequently by wiping it
with a lint-free cloth dampened in mild soap and water, but don’t apply liquids directly to the
Cover.
If the spine or magnetic connections of your cover get dirty or stained, apply a small amount of
isopropyl alcohol (rubbing alcohol) to a soft, lint-free cloth to clean.
Battery care
Operating temperature. Surface is designed to work between 32°F and 95°F (or 0°C to 35°C).
Lithium-ion batteries are sensitive to high temperatures, so keep your Surface out of the sun
and don’t leave it in a hot car.
Recharge any time. The battery doesn’t need to be empty or low before you recharge it. You
can recharge the battery whenever you’d like. However, it’s best to let the battery run to below
10 percent at least once per month before you recharge it.
Repair
Before you send your Surface product in for service, you can check out the Surface troubleshooting
articles on Surface.com. If you can’t solve the problem with troubleshooting, contact us through
Surface.com.
If you continue to have a problem with your Surface, you can open a service request and send your
product in for service.
Before you send your Surface in for service, see How to prepare your Surface for service, and then
go to Send my Surface in for service on Surface.com, sign in with your Microsoft account, and
follow the on-screen instructions.
Warranty
For warranty info, see Surface warranty and Surface warranty documents on Surface.com.
More help
There’s lots more how-to info and help available online on www.surface.com/support.