Surface Laptop 3 / Laptop 4

Service Guide
 Disclaimer of Warranties and Limitation of Damages

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This document and the information it contains are subject to change without notice. You can find the latest information
on Surface device servicing and repair at https://aka.ms/surfaceservicing. Always consult the most up-to- date
information available before performing device servicing or repair.

©2023 Microsoft Corporation. All rights reserved.

Document Part Number: M1179886

2 M1179886
 Table of Contents
Introduction .......................................................................................................................................................... 4
Device Identity Information ........................................................................................................................................ 4
Surface Laptop Models .................................................................................................................................. 4
Glossary of Terms ........................................................................................................................................ 5
General Information, Precautions, Warnings ................................................................................................................. 6
Service Tools and Jigs ................................................................................................................................... 6
General Safety Precaution .............................................................................................................................. 7
Repair-Specific Precautions and Warnings.................................................................................................... 8
Battery Safety ........................................................................................................................................................ 9
Lithium-Ion Battery Inspection ................................................................................................................................ 10
Handling Used, Damaged, or Defective Lithium-Ion Batteries: .......................................................................... 10
Report Battery Thermal Events to Microsoft ................................................................................................... 11
Actions to take: ......................................................................................................................................... 11
Stop Repair and Contact Microsoft ............................................................................................................................ 11
Illustrated Service Parts List ..................................................................................................................................... 12
Service Diagnostics/Troubleshooting Overview .......................................................................................................... 22
Software Tools: ........................................................................................................................................ 22
Hardware Troubleshooting Approach ............................................................................................................ 22
Component Removal and Replacement Procedures ..................................................................................................... 23
Prior to Device Disassembly: ........................................................................................................................ 23
Current Battery Warning ............................................................................................................................. 23
Non-Skid Foot Pad Replacement Process .................................................................................................................. 24
Preliminary Requirements .......................................................................................................................... 24
Required Tools and Components ................................................................................................................... 24
Prerequisite Steps:.................................................................................................................................... 24
Procedure – Removal (Non-Skid Foot Pad) ..................................................................................................... 24
Procedure – Installation (Non-Skid Feet) ....................................................................................................... 25
Alternate Procedure – Installation (Non-Skid Feet) .......................................................................................... 27
C-cover Keyboard Assembly Replacement Processes (Metal, Fabric) .............................................................................. 29
Replacement Process (C-cover Keyboard Metal type) Preliminary Requirements ............................................... 29
Required Tools and Components ................................................................................................................... 29
Prerequisite Steps:.................................................................................................................................... 29
Procedure – Removal (C-cover Keyboard Metal Type) ...................................................................................... 30
Procedure – Installation (C-cover Keyboard Metal type) ................................................................................... 32
Replacement Process (C-cover Keyboard Fabric type) .................................................................................................. 34
Preliminary Requirements .......................................................................................................................... 34
Required Tools and Components ................................................................................................................... 34
Prerequisite Steps:.................................................................................................................................... 34
Procedure – Removal (C-cover Keyboard Fabric Type Keyboard) ........................................................................ 35
Procedure – Installation (C-cover Keyboard Fabric type) ................................................................................... 38
rSSD Replacement Process ...................................................................................................................................... 40
Preliminary Requirements .......................................................................................................................... 40
Required Tools and Components ................................................................................................................... 40
Prerequisite Steps:.................................................................................................................................... 40
Procedure – Removal (rSSD) ........................................................................................................................ 41
Procedure – Installation (rSSD) ..................................................................................................................... 42
AB-cover Display Assembly Replacement Process ........................................................................................... 43
Preliminary Requirements .......................................................................................................................... 43
Required Tools and Components ................................................................................................................... 43
Prerequisite Steps:.................................................................................................................................... 44
Removal Process (AB-cover Display Assembly) ................................................................................................ 44
Installation Procedures – (AB-cover Display Assembly) .................................................................................... 46
Procedure installation – (Metal C-cover Device) .............................................................................................. 46
Procedure installation – (Fabric C-cover Device).............................................................................................. 51
Environmental Compliance Requirements .................................................................................................................. 54

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 Introduction
This Service Guide (Guide) provides instructions for repairing Microsoft Surface devices using genuine Microsoft parts.
It is intended for technically inclined individuals with the knowledge, experience, and specialized tools required to
repair Microsoft devices.

IMPORTANT: Read this Guide in its entirety before starting any repairs. If at any point you are unsure or
uncomfortable about performing the repairs, as detailed in this Guide, DO NOT proceed. Contact
Microsoft for additional support options.

WARNING: Failure to follow the instructions in this Guide; use of non-Microsoft (non-genuine),
incompatible, or modified replacement parts; and/or failure to use proper tools could result in serious
personal injury, death, and/or damage to the product or other property.

Device Identity Information

Surface Laptop Models
1867 – Surface Laptop 3 – 13.5” (Fabric type keyboard)
1868 – Surface Laptop 3 – 13.5” (Metal type keyboard)
1872 – Surface Laptop 3 – 15” (Metal type keyboard)
1873 – Surface Laptop 3 – 15” (Metal type keyboard)
1950 – Surface Laptop 4 – 13.5” (Fabric type keyboard)
1951 – Surface Laptop 4 – 13.5” (Metal type keyboard)
1953 – Surface Laptop 4 – 15” (Metal type keyboard)
1958 – Surface Laptop 4 – 13.5” (Fabric type keyboard)
1959 – Surface Laptop 4 – 13.5” (Metal type keyboard)
1979 – Surface Laptop 4 – 15” (Metal type keyboard)
Surface Support – Laptop: Link
Surface Laptop 3 Technical Specifications: Link
Surface Laptop 4 Technical Specifications: Link
The model and serial number for Surface Laptops are on the bottom center closest to the display hinge point.
Back

Front

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 Glossary of Terms
The following terms are used throughout this manual

• ASP – a Microsoft Authorized Service Provider who performs repair services on behalf of Microsoft under an
ASP Agreement
• Commercial Spares/CRU – Customer Replaceable Units available to commercial customers for repair by a
skilled-technician
• feet or foot – Non-Skid Foot Pads
• C-cover – Keyboard Trackpad Assembly
• rSSD – Removable Solid-State Drive
• AB-cover – Display Assembly or AB-Cover Display Assembly
• BMR – Bare Metal Recovery refers to the clean imaging process.
• chassis or D-chassis or D-bucket – Device bottom case
• SDT – Surface Diagnostic Toolkit
• ESD – Electro-Static Discharge
• FPC – Flexible Printed Circuits connections
• FRU – Field Replaceable Units are sub-system components such as the C-cover, AB-cover, and rSSD.
FRU are available only to ASPs. Some replaceable units will only be available as FRUs and therefore are
only supported at an ASP.
• IPA – Isopropyl alcohol which should be used to clean adhesive from device as detailed within process steps.
Use 70% IPA in all cases.

5 M1179886
 General Information, Precautions, Warnings
This symbol identifies important safety and health information in this manual.
This symbol identifies important information in this manual.
This symbol identifies important cautions in this manual.

Service Tools and Jigs

Microsoft Recommended Service Jigs
• ESD-safe battery cover

Microsoft Provided Software Tools / References:

• How To: Update Surface device firmware and OS
• How To: Surface Tools Video
• Download: Surface drivers and firmware
• Download: Surface Diagnostic Toolkit (SDT)
• Download: Surface Data Eraser
• Download: Surface Imaging Tools

Standard Service Tools:

• Anti-static wrist strap (1 MOhm resistance)
• ESD-safe benchtop
• Surface Laptop Power Supply
• USB hub (3 ports required)
• USB keyboard (standard PC keyboard)
• USB mouse (standard PC mouse)
• Standard PC monitor with HDMI or DVI input
• Mini-DP port to HDMI/DVI dongle
• Spudger tool
• Clamps (2), 50.8mm (2 in) spring
• Torx plus drivers 3IP,5IP,6IP
• Isopropyl alcohol dispenser bottle (use 70% IP A)
• Cleaning swabs
• ESD-safe tweezers
• Guitar pick opening tool
• Heavy duty suction cups (2) – 57.15mm (2.25 in)
• Plastic feeler gauge – 0.40mm
• Plastic feeler gauge – 0.50mm
• Plastic feeler gauge – 0.050mm

The tools identified on this list can be purchased from many different commercial sources, including but not limited to
Amazon.com; iFixit; Chemdex, and other vendors.

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 General Safety Precaution

Always observe the following, general safety precautions:

• Opening and/or repairing any electronic device can present a risk of electric shock, fire, serious personal injury,
death, damage to the device or other property, and/or other hazards. Exercise caution when undertaking the
repair activities described in this Guide. The repair activities identified in this Guide should only be undertaken
by technically inclined individuals with the knowledge, experience, and specialized tools required to repair
Microsoft devices.
• Improper use or handling of devices or their batteries may result in fire or explosion. Only open the enclosure on
a device as outlined in this Guide.
• Do not heat, puncture, mutilate, or dispose of devices or their batteries in fire. Do not leave or charge devices in
direct sunlight or expose devices or their batteries to temperatures outside the recommended operating range
of 0°C to 60°C/32°F to 140°F for an extended period. Doing so can result in battery failure, electric shock, fire,
serious personal injury, death, and/or damage to the device or other property.
• We recommend wearing protective eyewear and gloves when disassembling/re-assembling a device.

For additional product safety information relevant to Microsoft Surface devices, see aka.ms/surface-safety or the
Surface app. To open the Surface app, select the Start button, enter Surface into the search box, then select the Surface
app.

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 Repair-Specific Precautions and Warnings
• For Autopilot managed Surface Products refer to the following guidelines posted here.

WARNING: Before opening a device, ensure it is powered off and disconnected from its power source.
Disconnect the device charger or power cord from mains power.

• For devices with rechargeable lithium-ion batteries that power on, fully discharge the battery before
beginning repair. To expedite the battery discharge process:
• Disconnect the charger from the device.
• Increase display brightness to the highest level.
• Turn on wi-fi and Bluetooth.
• Open the Camera app in Windows.
• Play music or video files from a local drive or streaming service.
Operate the device in this mode until the battery is fully discharged and the device powers off.

WARNING: For Surface devices where the battery is affixed to the back cover, place the back cover with the
battery in a location where it will be protected from possible punctures, impacts, crushing, or drops during
the repair process. Refer to the Battery Safety section in this guide for more information.

• Ensure your work surface is level/flat and covered with ESD-safe, soft, non-marring material.
• We recommend wearing protective eyewear as a safety precaution when disassembling/re-assembling a
device.
• Clean your work surface regularly to remove debris and abrasive particles.
• Review and follow the general guidelines and ESD compliance steps in this Guide prior to beginning work.
Refer to the Prior to Device Disassembly section in this Guide for more information.
• Before opening a device, always wear an anti-static wrist strap and confirm your work area is properly
grounded to protect vulnerable electronics from electrostatic discharge (ESD).
• Parts removed from a device during the repair process should be stored in ESD-safe bags and packaged for
return or recycling in the same packaging that the new replacement part came in.
• If battery damage (e.g., leaking, expansion, folds or other) is discovered during device repair or if the battery is
impacted or damaged during replacement, DO NOT proceed. Refer to the ASP Guidebook or contact Microsoft
directly for proper device disposition.
• As you remove each subassembly from the device, place the subassembly (and all accompanying screws)
away from the work area to prevent damage to the device or to the subassembly.
• During all activities (excluding feet-only replacement) check to ensure that no loose articles are on the back
cover or remain inside the device before reassembling it.

IMPORTANT: Remove rSSD (removable Solid-State Drive) whenever C-cover is removed from device.
rSSD removal disconnects the battery from all device logical components for safety purposes. Refer to
Procedure-Removal (rSSD) section for details.

IMPORTANT: Whenever the rSSD has been removed, powering on the device requires that the rSSD and
C-cover are installed. Refer to Procedure - Installation (rSSD) section for details.

• Review the General Safety Precautions and Battery Safety Sections of this Guide before beginning work. Refer to
the “Prior to Device Disassembly” section of the Guide for additional details.
• Check to make sure that general guidelines and ESD compliance steps are followed prior to starting activities.
Refer to Prior to Device Disassembly section on (page 22) for details.
• Device Serial Number Notation – The Surface device serial number for this model is located on the bottom of

8 M1179886
 the chassis. When the chassis is replaced during service/repair, the device serial number becomes physically
disconnected from the customer’s device. To ensure the customer has the best experience if any future
Microsoft support is required, it is recommended to create a notation of the device serial number and provide it
to the customer upon completion of the repair.

Battery Safety
• This device contains a built-in, lithium-ion rechargeable battery. Battery safety is a significant concern when
repairing a device.
• For optimum compatibility, performance, and product safety, we recommend using genuine Microsoft
replacement parts. Use of non-Microsoft (non-genuine), incompatible, reused, or modified batteries; improper
battery installation; improper handling or storage of batteries; and/or failure to follow the instructions in this
Guide could cause battery overheating, expansion, venting, leaking, or a thermal event which could result in
fire, serious personal injury, death, data loss, or damage to the device or other property damage.
• Before beginning device repair, ensure your workspace is free of flammable debris or materials, has adequate
ventilation, and that you have a fire suppressant device (example: fire blanket, container of sand, Class B fire
extinguisher) within easy reach or you are within 20 feet of a fireproof enclosure. Fireproof enclosures should be
kept free of combustible or flammable materials.
• Use personal protective equipment (PPE) when handling damaged, venting, or hot battery packs.
• Use the following best practices when handling batteries:
o Always fully discharge batteries by running an application such as video playback with the device
unplugged. If the device does not function while unplugged, you may leave out this step.
o Do not puncture, impact, strike, bend, or crush the battery or a device containing a battery.
o Keep your workspace clear of debris, extra tools, and sharp objects.
o Exercise caution when using sharp tools near the battery to avoid impacting or poking the battery.
o Don’t leave loose screws or small parts inside the device.
o Avoid using tools that conduct electricity.
o Do not drop or throw a lithium-ion battery.
o Do not expose the battery to excessive heat, sunlight, or temperatures outside the battery’s normal
operating range (0°C to 60°C)/(32°F to 140°F).
o Ensure you handle, recycle, and/or dispose of used or damaged batteries in accordance with local laws
and regulations. Follow Handling Used, Damaged or Defective Li-ion Batteries below.
• If device repair cannot be completed immediately and the device needs to be stored temporarily before
restarting the repair:
o Select a storage location and process that follows the battery safety precautions in this Guide.
o Avoid exposing the device to environmental conditions and objects that could damage the battery pack.
o Reinspect the battery pack as outlined in this Guide prior to restarting repair and installing the new
battery pack.

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 Lithium-Ion Battery Inspection
Upon device opening, we recommend that you visually inspect the battery for signs of damage. Factors to consider
when inspecting the battery include, but are not limited to:

• Evidence of leaking or venting

• Visible signs of physical or mechanical damage, such as:
o Expansion or swelling. In expanded or swollen batteries, the soft pouch encasing the cell pulls away from
the inner material and appears baggy, loose, or puffy.
o Discoloration of the battery casing.
o Odor, smell, or visible corrosion. Leaked battery electrolyte smells like nail polish remover (acetone).
o Dents along the battery cell edges or on the top surface.
o Surface scratches that have exposed the aluminum beneath the black coating layer on the battery.
o Loose or damaged wires.
o Known misuse or abuse.
Any battery exhibiting the signs listed above must be replaced. Consult the Battery Replacement section of this
document for battery replacement instructions.

Handling Used, Damaged, or Defective Lithium-Ion Batteries:

• DO NOT dispose of used lithium-ion batteries, whether damaged or not, in household or commercial
garbage or recycling bins.

WARNING: DO NOT SHIP DAMAGED OR DEFECTIVE BATTERIES ALONE OR INSIDE DEVICES. Damaged
or defective batteries and devices containing damaged or defective batteries require special packaging
and handling. Prior to transport:
• Follow all instructions provided by your local e-waste recycling or household hazardous waste
collection provider.
• Place the device or battery in an individual, non-metallic inner packaging, such as a zip-to-close
plastic bag, that completely encloses the device or battery.
• Surround the inner packaging with non-combustible, electrically non-conductive, absorbent
cushioning material.
• Each damaged battery or device containing a damaged battery should be packed individually in its
own carton and that carton should be clearly marked as containing a damaged battery.

For more information on industry practices concerning damaged, defective, or recalled batteries, please see PHMSA
Lithium-Battery-Recycling-Safety-Advisory.

Undamaged, used lithium batteries can be sent to e-waste recycling or household hazardous waste collection points for
processing. Please see https://www.microsoft.com/en-us/legal/compliance/recycling for more information.

10 M1179886
 Report Battery Thermal Events to Microsoft

A thermal event is a rapid chemical chain reaction that can occur inside a battery cell. During a thermal event, the
energy stored inside the battery is released suddenly, resulting in heating and/or smoke and, in some instances, fire or
flame. A battery thermal event can be triggered by physical damage to the battery (including during replacement/
repair), improper storage, or exposure to temperatures outside of the battery’s operating range.

Act immediately if you see any of the following symptoms of a battery thermal event:

• Smoke, soot, sparks, or flame emitted by the battery or from a device containing a battery.
• The battery pouch suddenly expands in size.
• A popping or hissing noise from the battery or a device containing a battery.

Actions to take:
• DO NOT use water. Immediately smother the battery or device with clean, dry sand, a fire blanket, or an
appropriate (Class B) fire extinguisher. If using sand, dump the sand all at once until the device is completely
covered.
• Contact local fire authorities if further assistance is needed.
• Exit the work area and ventilate it until it is clear of smoke.
• Wait at least 2 hours before attempting to touch the device.
• Dispose of the damaged battery or device in accordance with local environmental or e-waste laws and
guidelines.

WARNING: DO NOT SHIP DAMAGED OR DEFECTIVE BATTERIES ALONE OR INSIDE DEVICES. Damaged
batteries and devices containing damaged batteries require special packaging and handling. See
Handling Used, Damaged, or Defective Lithium-Ion Batteries in this Guide for additional information.

Stop Repair and Contact Microsoft

If any Microsoft device visually exhibits any of the following symptoms, cease all further repair efforts and contact
Microsoft Surface Customer Support to report and obtain next steps:

• Any burned or melted components, traces, or plastic parts on the outside of the device, or which otherwise
exhibits heat damage, including charring seen in charging and other ports.
• Any burned or melted components, traces, or plastic parts on the inside of the device, or which otherwise
exhibits heat damage.
• Any accessories exhibiting melting or heat damage that are included with the Microsoft device, such as power
supplies, keyboards, mice, cables, charging connectors, etc.
• Any devices that exhibit a case that has separated apart or opened for reasons other than impact damage
from dropping, evidence of tampering, or separation caused by a malfunctioning battery.
• Any other finding that may constitute a safety hazard to the user, such as sharp edges on plastics. Microsoft
Surface Customer Support will ask you to provide the following information:
o The model and serial number of the affected Microsoft Surface device and/or accessory(ies).
o A brief description of the damage found.
o Clear photographs depicting the symptoms observed.

11 M1179886
 Illustrated Service Parts List

1
IMPORTANT: Note service part availability is segmented into two groups. FRUs are parts available for repair activity through an Authorized Service Provider
under specific contract with Microsoft. CRUs/Spares are parts available for repair activity by a skilled technician.

Models
Item Component ASP / FRU CRU 1867 1868 1872 1873 1950 1951 1953 1958 1959 1979
Part No. Part No.
(1) Non-Skid Feet
Feet Black RPW-00001 CIG-00001 X X X X X X X
Feet Cobalt Blue RPW-00002 CIG-00005 X
Feet Platinum RPW-00003 CIG-00002 X X X X X X X
Feet Sandstone RPW-00004 CIG-00004 X X X
Feet Ice Blue RPW-00005 CIG-00003 X X

12 M1179886
 Models
Item Component ASP / FRU CRU 1867 1868 1872 1873 1950 1951 1953 1958 1959 1979
Part No. Part No.
(2) C-cover Keyboard Assembly (Metal or Fabric)
C-cover screws CIH-00001 X X X X X X X X X X

C Cvr 13.5" AMER/ASIA Black RPQ-00001 I3P-00001 X X

IDX-00001 X
C Cvr 13.5” Mexico Black RPQ-00069 I3P-00003 X X
IDX-00003 X
C Cvr 13.5" Japan Black RPQ-00003 I3P-00004 X X
IDX-00004 X
C Cvr 13.5" French Canadian Black RPQ-00002 I3P-00002 X X
IDX-00002 X
C Cvr 13.5" Korea Black RPQ-00004 I3P-00005 X X
IDX-00005 X
C Cvr 13.5" Thailand Black RPQ-00005 I3P-00006 X X
IDX-00006 X
C Cvr 13.5" Taiwan Black RPQ-00006 I3P-00007 X X
IDX-00007 X
C Cvr 13.5" BH/KW/OM/QA/SA/AE RPQ-00007 I3P-00008 X X
Black IDX-00008 X
C Cvr 13.5" UK/Ireland Only Black RPQ-00008 I3P-00009 X X
IDX-00009 X
C Cvr 13.5" Netherlands Poland Black RPQ-00009 I3P-00010 X X
IDX-00010 X
C Cvr 13.5" Austria Germany Black RPQ-00010 I3P-00011 X X
IDX-00011 X
C Cvr 13.5" France Black RPQ-00011 I3P-00012 X X
IDX-00012 X
C Cvr 13.5" Switz/Lux Black RPQ-00012 I3P-00013 X X
IDX-00013 X
C Cvr 13.5" Blgm Black RPQ-00013 I3P-00014 X X
IDX-00014 X
C Cvr 13.5" Italy Black RPQ-00014 I3P-00015 X X
IDX-00015 X

13 M1179886
 Models
Item Component ASP / FRU CRU 1867 1868 1872 1873 1950 1951 1953 1958 1959 1979
Part No. Part No.
(2) C-cover Keyboard Assembly (Metal or Fabric)
C Cvr 13.5" Portugal Black RPQ-00015 I3P-00016 X X
IDX-00016 X
C Cvr 13.5" Spain Black RPQ-00016 I3P-00017 X X
IDX-00017 X
C Cvr 13.5" DK/FI/NO/SE Black RPQ-00017 I3P-00018 X X
IDX-00018 X
C Cvr 13.5" AMER/ASIA Cobalt Blue RPQ-00018 IDW-00001 X
Fabric
C Cvr 13.5" French Canadian Cobalt RPQ-00019 IDW-00020 X
Blue Fabric
C Cvr 13.5" Japan Cobalt Blue Fabric RPQ-00020 IDW-00021 X
C Cvr 13.5" Taiwan Cobalt Blue Fabric RPQ-00023 IDW-00022 X
C Cvr 13.5" UK/Ireland Only Cobalt RPQ-00025 IDW-00023 X
Blue Fabric
C Cvr 13.5" Austria Germany Cobalt RPQ-00027 IDW-00024 X
Blue Fabric
C Cvr 13.5" France Cobalt Blue Fabric RPQ-00028 IDW-00025 X
C Cvr 13.5" Switz/Lux Cobalt Blue RPQ-00029 IDW-00026 X
Fabric
C Cvr 13.5" AMER/ASIA Platinum RPQ-00035 CID-00001 X X
Fabric IDW-00002 X
C Cvr 13.5" French Canadian Platinum RPQ-00036 CID-00002 X X
Fabric IDW-00003 X
C Cvr 13.5” Mexico Platinum Fabric 3BZ-00001 CID-00003 X X
IDW-00004 X
C Cvr 13.5" Japan Platinum Fabric RPQ-00037 CID-00004 X X
IDW-00005 X
C Cvr 13.5" Korea Platinum Fabric RPQ-00038 CID-00005 X X
IDW-00006 X

14 M1179886
15 M1179886
 Models
Item Component ASP / FRU CRU 1867 1868 1872 1873 1950 1951 1953 1958 1959 1979
Part No. Part No.
(2) C-cover Keyboard Assembly (Metal or Fabric)
C Cvr 13.5" Thailand Platinum Fabric RPQ-00039 CID-00006 X X
IDW-00007 X
C Cvr 13.5" Taiwan Platinum Fabric RPQ-00040 CID-00007 X X
IDW-00008 X
C Cvr 13.5" BH/KW/OM/QA/SA/AE RPQ-00041 CID-00008 X X
Platinum Fabric IDW-00009 X
C Cvr 13.5" UK/Ireland Only Platinum RPQ-00042 CID-00009 X X
Fabric IDW-00010 X
C Cvr 13.5" Netherlands Poland RPQ-00043 CID-00010 X X
Platinum Fabric IDW-00011 X
C Cvr 13.5" Austria Germany Platinum RPQ-00044 CID-00011 X X
Fabric IDW-00012 X
C Cvr 13.5" France Platinum Fabric RPQ-00045 CID-00012 X X
IDW-00013 X
C Cvr 13.5" Switz/Lux Platinum Fabric RPQ-00046 CID-00013 X X
IDW-00014 X
C Cvr 13.5” Blgm Platinum Fabric RPQ-00047 CID-00014 X X
IDW-00015 X
C Cvr 13.5" Italy Platinum Fabric RPQ-00048 CID-00015 X X
IDW-00016 X
C Cvr 13.5" Portugal Platinum Fabric RPQ-00049 CID-00016 X X
IDW-00017 X
C Cvr 13.5" Spain Platinum Fabric RPQ-00050 CID-00017 X X
IDW-00018 X
C Cvr 13.5" DK/FI/NO/SE Platinum RPQ-00051 CID-00018 X X
Fabric IDW-00019 X
C Cvr 13.5" AMER/ASIA Sandstone RPQ-00052 I3P-00019 X X
IDX-00019 X
C Cvr 13.5" French Canadian RPQ-00053 I3P-00020 X X
Sandstone IDX-00020 X

16 M1179886
 Models
Item Component ASP / FRU CRU 1867 1868 1872 1873 1950 1951 1953 1958 1959 1979
Part No. Part No.
(2) C-cover Keyboard Assembly (Metal or Fabric)
C Cvr 13.5" Japan Sandstone RPQ-00054 I3P-00021 X X
IDX-00021 X
C Cvr 13.5" Taiwan Sandstone RPQ-00057 I3P-00022 X X
IDX-00022 X
C Cvr 13.5" UK/Ireland Only RPQ-00059 I3P-00023 X X
Sandstone IDX-00023 X
C Cvr 13.5" Austria Germany RPQ-00061 I3P-00024 X X
Sandstone IDX-00024 X
C Cvr 13.5" France Sandstone RPQ-00062 I3P-00025 X X
IDX-00025 X
C Cvr 13.5" Switz/Lux Sandstone RPQ-00063 I3P-00026 X X
IDX-00026 X
C Cvr 15" AMER/ASIA Black RPR-00001 CIF-00001 X X
IDY-00019 X X
C Cvr 15" French Canadian Black RPR-00002 CIF-00002 X X
IDY-00020 X X
C Cvr 15" Mexico Black RPR-00037 CIF-00003 X X
IDY-00021 X X
C Cvr 15" Japan Black RPR-00003 CIF-00004 X X
IDY-00022 X X
C Cvr 15" Korea Black RPR-00004 CIF-00005 X X
IDY-00023 X X
C Cvr 15" Thailand Black RPR-00005 CIF-00006 X X
IDY-00024 X X
C Cvr 15" Taiwan Black RPR-00006 CIF-00007 X X
IDY-00025 X X
C Cvr 15" BH/KW/OM/QA/SA/AE RPR-00007 CIF-00008 X X
Black IDY-00026 X X
C Cvr 15" UK/Ireland Only Black RPR-00008 CIF-00009 X X
IDY-00027 X X

17 M1179886
 Models
Item Component ASP / FRU CRU 1867 1868 1872 1873 1950 1951 1953 1958 1959 1979
Part No. Part No.
(2) C-cover Keyboard Assembly (Metal or Fabric)
C Cvr 15" Netherlands Poland Black RPR-00009 CIF-00010 X X
IDY-00028 X X
C Cvr 15" Austria Germany Black RPR-00010 CIF-00011 X X
IDY-00029 X X
C Cvr 15" France Black RPR-00011 CIF-00012 X X
IDY-00030 X X
C Cvr 15" Switz/Lux Black RPR-00012 CIF-00013 X X
IDY-00031 X X
C Cvr 15" Blgm Black RPR-00013 CIF-00014 X X
IDY-00032 X X
C Cvr 15" Italy Black RPR-00014 CIF-00015 X X
IDY-00033 X X
C Cvr 15" Portugal Black RPR-00015 CIF-00016 X X
IDY-00034 X X
C Cvr 15" Spain Black RPR-00016 CIF-00017 X X
IDY-00035 X X
C Cvr 15" DK/FI/NO/SE Black RPR-00017 CIF-00018 X X
IDY-00036 X X
C Cvr 15" AMER/ASIA Platinum RPR-00018 CIF-00019 X X
IDY-00001 X X
C Cvr 15" French Canadian Platinum RPR-00019 CIF-00020 X X
IDY-00002 X X
C Cvr 15” Mexico Platinum RPR-00038 CIF-00021 X X
IDY-00003 X X
C Cvr 15" Japan Platinum RPR-00020 CIF-00022 X X
IDY-00004 X X
C Cvr 15" Korea Platinum RPR-00021 CIF-00023 X X
IDY-00005 X X
C Cvr 15" Thailand Platinum RPR-00022 CIF-00024 X X
IDY-00006 X X
C Cvr 15" Taiwan Platinum RPR-00023 CIF-00025 X X
IDY-00007 X X
18 M1179886
 Models
Item Component ASP / FRU CRU 1867 1868 1872 1873 1950 1951 1953 1958 1959 1979
Part No. Part No.
(2) C-cover Keyboard Assembly (Metal or Fabric)
C Cvr 15" BH/KW/OM/QA/SA/AE RPR-00024 CIF-00026 X X
Platinum IDY-00008 X X
C Cvr 15" UK/Ireland Only Platinum RPR-00025 CIF-00027 X X
IDY-00009 X X
C Cvr 15" Netherlands Poland RPR-00026 CIF-00028 X X
Platinum IDY-00010 X X
C Cvr 15" Austria Germany Platinum RPR-00027 CIF-00029 X X
IDY-00011 X X
C Cvr 15" France Platinum RPR-00028 CIF-00030 X X
IDY-00012 X X
C Cvr 15" Switz/Lux Platinum RPR-00029 CIF-00031 X X
IDY-00013 X X
C Cvr 15" Blgm Platinum RPR-00030 CIF-00032 X X
IDY-00014 X X
C Cvr 15" Italy Platinum RPR-00031 CIF-00033 X X
IDY-00015 X X
C Cvr 15" Portugal Platinum RPR-00032 CIF-00034 X X
IDY-00016 X X
C Cvr 15" Spain Platinum RPR-00033 CIF-00035 X X
IDY-00017 X X
C Cvr 15" DK/FI/NO/SE Platinum RPR-00034 CIF-00036 X X
IDY-00018 X X
C Cvr 13.5" Japan Ice Blue Fabric RPQ-00071 CID-00021 X X
C Cvr 13.5" UK/Ireland Only Ice Blue RPQ-00072 CID-00023 X X
Fabric
C Cvr 13.5" Switz/Lux Ice Blue Fabric RPQ-00075 CID-00026 X X
C Cvr 13.5" Austria Germany Ice Blue RPQ-00073 CID-00024 X X
Fabric
C Cvr 13.5" France Ice Blue Fabric RPQ-00074 CID-00025 X X

19 M1179886
 Models
Item Component ASP / FRU CRU 1867 1868 1872 1873 1950 1951 1953 1958 1959 1979
Part No. Part No.
(2) C-cover Keyboard Assembly (Metal or Fabric)
C Cvr 13.5” French Canadian Ice Blue RPQ-00070 CID-00020 X X
Fabric
C Cvr 13.5” AMER/ASIA Ice Blue Fabric RPQ-00080 CID-00019 X X
C Cvr 13.5” Taiwan Ice Blue Fabric RPQ-00076 CID-00022 X X

(3) Removable Solid-State Drive (NOTE: rSSD size must be same as original)
rSSD Screw CII-00001 X X X X X X X X X X
rSSD 128GB RPX-00002 8LT-00006 X X X
rSSD 1TB RPY-00001 8LU-00005 X X X
rSSD 256GB RPZ-00002 8LV-00009 X X X
rSSD 512GB RQG-00001 8LX-00009 X X X
rSSD 128GB RPX-00003 8LT-00005 X
rSSD 1TB RPY-00002 8LU-00004 X
rSSD 256GB RPZ-00003 8LV-00008 X
rSSD 512GB RQG-00003 8LX-00008 X
rSSD 256GB RPZ-00010 8LV-00003 X X X
rSSD 512GB RQG-00007 8LX-00003 X X X
rSSD 128GB RPX-00008 8LT-00002 X X X
rSSD 256GB RPZ-00009 8LV-00002 X X X
rSSD 512GB RQG-00006 8LX-00002 X X X
rSSD 1TB RPY-00004 8LU-00002 X X X

20 M1179886
 Models
Item Component ASP / FRU CRU 1867 1868 1872 1873 1950 1951 1953 1958 1959 1979
Part No. Part No.
(4) AB-cover Display Assembly
A/B Cvr13.5" Black RPN-00001 RPN-00001 X X X
A/B Cvr13.5" Cobalt Blue RPN-00002 CIB-00005 X
A/B Cvr13.5" Platinum RPN-00003 CIB-00002 X X X
A/B Cvr13.5" Sandstone RPN-00004 CIB-00004 X X X
A/B Cvr 15" Black RPP-00001 CIC-00001 X X X X
A/B Cvr 15" Platinum RPP-00002 CIC-00002 X X X X
A/B Cvr13.5" Ice Blue RPN-00005 CIB-00003 X X

Component Localization Codes

Code Country Code Country

BH Bahrain FI Finland
KW Kuwait NO Norway
OM Oman SE Sweden
QA Qatar Switz Switzerland
SA Saudi Arabia Lux Luxembourg
AE United Arab Emirates Blgm Belgium
UK United Kingdom AMER Canada, United States of America
DK Denmark ASIA Australia, China, Hong Kong, Malaysia, New Zealand

21 M1179886
 Service Diagnostics/Troubleshooting Overview
• For general Surface support, visit www.support.microsoft.com
• To troubleshoot device feature/function problems or learn more about Surface Laptops visit
aka.ms/SurfaceLaptopHelp
• If you’d like to learn more about Windows, visit aka.ms/WindowsHelp
• To learn more about the accessibility features of the Surface Laptop, go to the online user guide at
aka.ms/Windows-Accessibility

Software Tools:
• How To: Update Surface device firmware and OS
• How To: Surface Tools Video
• Download: Surface drivers and firmware
• Download: Surface Diagnostic Toolkit (SDT)
• Download: Surface Data Eraser
• Download: Surface Imaging Tools

Hardware Troubleshooting Approach

IMPORTANT: Ensure that the devices meet all related safety and policy prior to repair. Follow the
Safety Policies/Procedures described on page 7 above when applicable in lieu of continuing repair. ASP’s:
refer to additional processing instructions in the ASP Guidebook.

The following approach should be taken when troubleshooting Surface devices:

1. Update device to latest OS/FW versions using the SDT tool – Refer to Software Tools section above for details
on SDT.

IMPORTANT: Device updates are required as a prerequisite to all hardware repairs.

2. Verify any suspected hardware failures by setting the device in a known OS/FW version state and running SDT to
verify fault:
a. Replace the device’s internal rSSD with a BMR imaged rSSD containing latest OS and FW updates (not
supplied – must be created as a fault verification jig/tool) – Refer to Software Tools section above for
details on imaging.
b. Run SDT and verify if condition persists or if resolved with use of BMR imaged drive – Refer to Software
Tools section above for details on SDT.
i. If problem is resolved, then re-image original rSSD or replace original rSSD and image.
ii. If problem persists then replace suspected hardware FRU related to the problem by following the
detailed replacement procedures covered within this service manual.
3. SDT must be run following all hardware repairs where a FRU was replaced to further verify that problem was
resolved by the repair action taken.

22 M1179886
 Component Removal and Replacement Procedures
Prior to Device Disassembly:

• Read this Guide in its entirety before starting any repairs. Pay special attention to the Repair-Specific
Precautions and Warnings and the Battery Safety sections of the Guide.

Current Battery Warning

WARNING: Please note that the battery bears the following warning label. Please heed the information
provided on the label.

Battery cannot be easily replaced by user

23 M1179886
 Non-Skid Foot Pad Replacement Process
Preliminary Requirements
IMPORTANT: Be sure to follow all special (bolded) notes of caution within each process section.

Required Tools and Components

• Tools:
o Plastic tweezers / spudger
o Isopropyl Alcohol Dispenser Bottle (use only 70% IPA)
o Cleaning swabs
o Clamps (2), 2” Irwin spring or 4.5” Fastpro
o Plastic feeler gauge – 0.050mm
• Components:
o Feet (Refer to Illustrated Service Parts List)
Prerequisite Steps:

• Power off device - Ensure device is powered off and disconnected from a power supply.
• General Safety - Check to make sure that general guidelines and ESD compliance steps are followed prior to
opening the device. Refer to Prior to Device Disassembly section (page 22) for details.
• Position device - To prevent scratches, flip device over onto a clean surface free of debris with the device
bottom facing up for access to the feet for removal.

IMPORTANT: There are two types of feet (front and back) – refer to illustration for details.

Procedure – Removal (Non-Skid Foot Pad)

1. Front foot removal – To remove front feet, insert the pointed end of a plastic Spudger tool (pictured) from
the long side of the device under the foot. There is a designed gap in the foot located at the center of the outside
edge of the foot. Point the plastic tool directly in the middle of the foot starting from the front edge and push in
towards the middle of the device. Removal works best if the spudger is at a relatively low angle relative to the
tabletop. Use plastic tweezers / spudger to lift one edge of each foot. Grasp the loose end and pull the foot
from the D-bucket.
2. Rear foot removal – To remove back feet, perform the same steps as for the front feet but from the back side of
the device and along the long edge. Removal works best if the spudger is at a relatively low angle relative to the
tabletop.

24 M1179886
 3. Adhesive removal – Remove any adhesive liners in the foot pockets. Use IPA and cotton wipes to clean off
any adhesive residue within the foot pocket. Inspect the foot area carefully for any adhesive liner that may
have remained. The liner is clear and may be hard to see at first glance. Inspect closely.

IMPORTANT: Ensure the IPA is completely dried off device and that no adhesive residue is left before
applying new feet to avoid the risk of insufficient adhesion of the new feet.

Procedure – Installation (Non-Skid Feet)

IMPORTANT: Any further repairs that are required on the device should be carried out prior to feet installation.
Do not reuse feet previously removed from a device.

1. Prepare new front feet and press into place – To reassemble front foot, remove protective sheet to expose
adhesive on foot. Align the 3 posts with their respective pockets on the bottom side of the unit and hand press
the foot in until the foot sits flat. Complete previous steps for the other front foot.
2. Clamp replaced feet – Align and center the press head of the clamp onto the front feet. Clamp both front
feet for 4 minutes.

3. Inspect for anomalies – Inspect feet to ensure no cosmetic damage or gaps between the feet and the
D-bucket exist.
a. If gap exists, use a feeler gauge to verify gap is smaller than 0.05 mm. If gap is larger, replace foot.

4. Prepare new back feet and press into place – To reassemble the back feet, remove protective sheet to
expose adhesive on foot. Insert the foot into the pocket on the bottom side of the unit and hand press the
foot in until the foot sits flat.

25 M1179886
 5. Clamp replaced feet – Align and center the press head of the clamp onto the rear feet. Clamp both rear feet
for 4 minutes.
6. Inspect for anomalies – Inspect feet to ensure no cosmetic damage or gaps between the feet and the
D-bucket exist.
a. If gap exists, use a feeler gauge to verify gap is smaller than 0.05 mm. If gap is larger, replace foot.

7. Run SDT – Run SDT to ensure all device features and functions operate as expected.

IMPORTANT: Before transporting the device, we recommend letting it sit feet-down on a tabletop for at
least 12 hours. If this isn’t possible, it’s recommended to avoid placing the device in a backpack, purse,
other types of carriers, until at least 12 hours after installing new feet.

26 M1179886
 Alternate Procedure – Installation (Non-Skid Feet)

IMPORTANT: Any further repairs that are required on the device should be carried out prior to feet installation.
Do not reuse feet previously removed from a device.

1. Prepare new front feet and press into place – To reassemble front foot, remove protective sheet to expose
adhesive on foot. Align the 3 posts with their respective pockets on the bottom side of the unit and hand press
the foot in until the foot sits flat. Complete previous steps for the other front foot.
2. Pinch replaced feet – Placing the keyboard and foot between your thumb and index finger as shown, pinch the
foot tightly with your thumb and hold for 20 seconds.

3. Inspect for anomalies – Inspect feet after pinching to ensure no cosmetic damage or gaps between the foot
and the chassis exist.
a. If gap exists, use a feeler gauge to verify gap is smaller than 0.05 mm. If gap is larger, replace foot.

4. Prepare new back feet and press into place – To reassemble the back feet, remove protective sheet to
expose adhesive on foot. Insert the foot into the pocket on the bottom side of the unit and hand press the
foot in until the foot sits flat.

27 M1179886
 5. Pinch replaced feet – Placing the keyboard and foot between your thumb and index finger as shown, pinch the
foot tightly with your thumb and hold for 20 seconds.

6. Inspect for anomalies – Inspect feet to ensure no cosmetic damage or gaps between the feet and the
D-bucket exist.
a. If gap exists, use a feeler gauge to verify gap is smaller than 0.05 mm. If gap is larger, replace foot.

7. Run SDT – Run SDT to ensure all device features and functions operate as expected.

IMPORTANT: Before transporting the device, we recommend letting it sit feet-down on a tabletop for at
least 12 hours. If this isn’t possible, it’s recommended to avoid placing the device in a backpack, purse,
other types of carriers, until at least 12 hours after installing new feet.

28 M1179886
 C-cover Keyboard Assembly Replacement Processes (Metal, Fabric)
IMPORTANT: Devices are built with either a fabric type or metal type C-cover keyboard assembly. The
C-cover removal process differs between the metal type and the fabric type C-covers. Be sure to follow
the proper procedure based on the device model and associated C-cover type.

Replacement Process (C-cover Keyboard Metal type)

Preliminary Requirements
IMPORTANT: Be sure to follow all special (bolded) notes of caution within each process section.

Required Tools and Components

• Tools:
o Software Tool – SDT
o Isopropyl Alcohol Dispenser (use only 70% IPA)
o 5IP (Torx plus) driver
o Anti-static wrist strap (1M Ohm resistance)
o Recommended: ESD-safe battery cover (13.5” or 15”)
• Components:
o C-cover (If replacing refer to Illustrated Service Parts List)
(New 5IP screw quantity= 4 supplied with component)
Prerequisite Steps:
• Power off device – Ensure device is powered off and disconnected from a power supply.
• General Safety – Check to make sure that general guidelines and ESD compliance steps are followed prior to
opening device. Refer to Prior to Device Disassembly section (page 22) for details.
• Remove feet – Follow steps for Procedure-Removal (Non-Skid Feet) section (page 23).

IMPORTANT: Be sure that all foot adhesive remains have been removed from the bottom device case
foot sockets prior to C-cover screw removal to avoid the risk of stripping out the C-cover screw(s).

29 M1179886
 Procedure – Removal (C-cover Keyboard Metal Type)

1. Remove C-cover screws – Using a 5IP (Torx plus) driver, uninstall 1 screw from each foot socket (4).

CAUTION: Take care to prevent from depressing the keyboard power button during this step. If power
button is accidentally depressed and device turns on, shut down device as normal through OS Start menu.
CAUTION: Prior to unscrewing, ensure the driver is seated correctly in the screw recess by lightly turning
the driver clockwise until it can be felt engaging fully with the screw. Also be sure the driver remains
perpendicular to the device surface as much as possible during removal. Otherwise, there is a risk of
stripping the screw heads.
CAUTION: Ensure all (4) screws are removed from the enclosure before starting C-cover removal,
otherwise there is a high risk of irreversibly damaging the C-cover.
CAUTION: Remove C-Cover exactly as described in this step to avoid damaging the Flexible Printed
Circuit (FPC) connected between the C-Cover and the Main Board.
CAUTION: Remove C-cover and hold in a hover position as described below to avoid damaging the
display glass. Never rest the rear edge of the C-cover on the device at the display hinge point or allow
the C-cover to impact or touch the display during this step.

IMPORTANT: In addition to the (4) C-cover screws, the C-cover is further secured to the device body with
magnets. Further separation of the C-cover should be carried out per the following steps.

2. Separate C-cover from device – Turn device over into standard use position and open the AB-cover display
exposing the C-cover keyboard. Grab the C-cover edge closest to display and slowly remove the C-cover at
an angle as shown in drawing.

CAUTION: Do not pull the C-cover apart beyond 45 degrees otherwise damage to C-cover FPC could
occur.

3. Position C-cover for FPC removal – After lifting the C-cover completely from the magnets on the device,
angle and hover the C-cover so that the antenna side is facing down towards the device and C-cover FPC is
accessible.

30 M1179886
 4. Disconnect FPCs – While hovering the C-cover, disconnect the FPC from the main board with your other
hand. The FPC is easily disconnected by pulling up on the metal head vertically with a fingernail or Spudger
tool edge.

CAUTION: When removed from the device, place the C-cover in a safe place with key and trackpad side
down and FPC facing up to avoid bending/creasing the FPC. Be sure the key and trackpad side of the
C-cover is protected from cosmetic damage during storage.
WARNING: It is recommended a Microsoft provided ESD-safe battery cover appropriate for size (either
13.5” or 15” device) is placed across the device to protect the battery from any accidental damage during
repair. Ensure corners of cover are aligned with the corners of the device at all times during repair. If
battery cover is misaligned during the repair operation in any way, re-align before continuing repair activities.

IMPORTANT: Remove rSSD (removable Solid-State Drive) whenever C-cover is removed from device.
rSSD removal disconnects the battery from all device logical components for safety purposes. Refer to
Procedure-Removal (rSSD) section (page 40) for details.

31 M1179886
 Procedure – Installation (C-cover Keyboard Metal type)

1. Pre-installation Device Inspection

WARNING: Verify the battery’s condition refer to the M1153910 In Device Battery Inspection process.
Devices exhibiting battery issues as outlined in the Battery Inspection Process require whole unit
replacement.
WARNING: Verify the condition of LDI (Liquid Damage Indicator) inside the audio jack. Use a bright light
to illuminate the interior of the audio jack port. Any color other than white indicates liquids have entered the
device. Devices exhibiting LDI require whole unit replacement.

2. Check for unexpected items within device – Check C-cover (both sides) and device enclosure for any loose
articles that may be present inadvertently on the C-cover or within the device enclosure areas.
a. Check and remove any foreign objects that the magnets may have attracted or that may have been
accidentally introduced into the device during replacement.
b. Carefully inspect the area around battery specifically for any foreign objects before removing battery
cover.
3. Install rSSD – Refer to Procedure-Removal (rSSD) section (page 40) for details.
4. Remove tape from new C cover FPC – Tape secures the C-cover FPC during shipping. Remove this tape
before continuing with assembly.
5. Connect C-cover FPC – Remove battery cover. Hover the C-cover over the device while assembling the
C-cover FPC to the main board by pressing connection using your finger.

CAUTION: Be sure that FPC bends fall in place properly as pre-bent and no folds or creases are created
during re-assembly of C-cover.

6. Align the C-cover – Properly align the cover to the unit using the front edge alignment posts. Carefully
place the C-cover back onto the unit and shift until the C-cover snaps into place.

CAUTION: Ensure that the C-cover is correctly aligned and seated before closing the device. There is the
risk of breaking the display if the device lid is closed before C-cover is aligned.

32 M1179886
 7. Install C-cover Screws – Close the AB-cover. Turn the unit over and use a 5IP screwdriver to install 4 new
screws to secure the C-cover. Screws should be installed until just snug and seated, and then turned another 45
degrees (1/8 turn) or until fully fastened.
8. Run SDT – Run SDT to ensure all device features and functions operate as expected. Refer to (page 21) for
details on SDT.
9. Install Feet – If SDT tests pass and no further repairs are to be performed on the device, follow steps for
Procedure – Installation (Non-Skid Feet) on page 24.

33 M1179886
 Replacement Process (C-cover Keyboard Fabric type)
Preliminary Requirements
IMPORTANT: Be sure to follow all special (bolded) notes of caution within each process section.

Required Tools and Components

• Tools:
o Software Tool – SDT
o Isopropyl Alcohol Dispense (use only 70% IPA)
o 5IP (Torx plus) driver
o Heavy duty suction cups
o Anti-static wrist strap (1M Ohm resistance)
o Recommended: ESD-safe battery cover (13.5” or 15”)
• Components:
o C-cover (If replacing refer to Illustrated Service Parts List)
(New 5IP screw quantity=4 supplied with component)
Prerequisite Steps:

• Power off device – Ensure device is powered off and disconnected from a power supply.
• General Safety – Check to make sure that general guidelines and ESD compliance steps are followed prior to
opening device. Refer to Prior to Device Disassembly section (page 22) for details.
• Remove feet – Follow steps for Procedure-Removal (Non-Skid Feet) section (page 23).

IMPORTANT: Be sure that all foot adhesive remains have been removed from the bottom device case foot
sockets prior to C-cover screw removal to avoid the risk of stripping out the C-cover screw(s).

34 M1179886
 Procedure – Removal (C-cover Keyboard Fabric Type Keyboard)

1. Remove C-cover screws – Using a 5IP (Torx plus) driver, uninstall 1 screw from each foot socket (4).

CAUTION: Take care to prevent from depressing the keyboard power button during this step. If power
button is accidentally depressed and device turns on, shut down device as normal through OS Start
menu.
CAUTION: Prior to unscrewing, ensure the driver is seated correctly in the screw recess by lightly turning
the driver clockwise until it can be felt engaging fully with the screw. Also be sure the driver remains
perpendicular to the device surface as much as possible during removal. Otherwise, there is a risk of
stripping the screw heads.
CAUTION: Ensure all (4) screws are removed from the enclosure before starting C-cover removal,
otherwise there is a high risk of irreversibly damaging the C-cover.
CAUTION: Fabric C-covers utilize magnets and a hook latching onto the chassis whereas metal C-covers
do not. See illustrations for details.
CAUTION: Remove C-Cover exactly as described in this step to avoid damaging the Flexible Printed
Circuit (FPC) connected between the C-Cover and the Main Board.
CAUTION: Remove C-cover and hold in a hover position as described below to avoid damaging the
display glass. Never rest the rear edge of the C-cover on the device at the display hinge point or allow the
C-cover to impact or touch the display during this step.

2. Apply suction cups – Turn device over into standard use position and open the AB-cover display exposing
the C-cover keyboard. Place suction cup in the bottom palm rest area as shown, as close to the edge as
possible.

CAUTION: Do not pull the C-cover apart beyond 45 degrees otherwise damage to C-cover FPC could
occur.
CAUTION: Do not place suction cup on Trackpad to avoid potential damage to the Trackpad.
CAUTION: Do not wet the suction cup in any way as liquid could stain the keyboard fabric. Place thumb
holding down the corner hinge side of the cover closest to the user as shown. Keep pressure on the hinge
area to prevent back edge of cover from lifting while pulling up on the suction cup. Be careful to prevent
back edge from lifting. If suction cup releases before C-cover is separated from device bottom case then re-
attach suction cup and try again.

35 M1179886
 3. Separate C-cover from device – Once C-cover separation from the device bottom case is achieved, place a
finger between the C-cover and device region. Pull upwards slightly to separate the C-cover from the
magnets.

4. Angle C-cover – Angle the C-cover at approximately 45 degrees from horizonal—be sure to angle the
C-cover no more than 45 degrees or else risk damaging the C-cover hook or FPC. If hook is damaged, it
needs to be removed carefully to avoid damaging the FPCs, and then a new C-cover needs to be installed.
5. C-cover hook clearance – Once angled, keep the angle of the C-cover while pulling the C-cover directly
towards yourself. Be sure to avoid pressing on the power button during this procedure.

Side View

36 M1179886
 6. Disconnect FPCs – While hovering the C-cover, disconnect the FPC from the main board with your other
hand. The FPC is easily disconnected by pulling up on the metal head vertically with a fingernail or Spudger
tool edge.

CAUTION: When removed from the device, place the C-cover in a safe place with key and trackpad side
down and FPC facing up to avoid bending/creasing the FPC. Be sure the key and trackpad side of the
C-cover is protected from cosmetic damage during storage.
WARNING: It is recommended an ESD-safe battery cover appropriate for size (either 13.5” or 15”device)
across the device to protect the battery from any accidental damage during repair. Ensure corners of cover
are aligned with the corners of the device at all times during repair. If battery cover is misaligned during the
repair operation in any way, re-align before continuing repair activities.

IMPORTANT: Remove rSSD (removable Solid-State Drive) whenever C-cover is removed from device.
rSSD removal disconnects the battery from all device logical components for safety purposes. Refer to
Procedure-Removal (rSSD) section (page 40) for details.

37 M1179886
 Procedure – Installation (C-cover Keyboard Fabric type)

1. Pre-installation Device Inspection

WARNING: Verify the battery’s condition; refer to the M1153910 In Device Battery Inspection process.
Devices exhibiting battery issues as outlined in the Battery Inspection Process require whole unit
replacement.
WARNING: Verify the condition of LDI (Liquid Damage Indicator) inside the audio jack. Use a bright light
to illuminate the interior of the audio jack port. Any color other than white indicates liquids have entered the
device. Devices exhibiting LDI require whole unit replacement.

2. Check for unexpected items within device – Check C-cover (both sides) and device enclosure for any loose
articles that may be present inadvertently on the C-cover or within the device enclosure areas.
a. Check and remove any foreign objects that the magnets may have attracted or that may have been
accidentally introduced into the device during replacement.
b. Carefully inspect the area around battery specifically for any foreign objects before removing battery
cover.
3. Install rSSD – Refer to Procedure-Removal (rSSD) section (page 41) for details.
4. Remove tape from new C-cover FPC – Tape secures the C-cover FPC during shipping. Remove this tape
before continuing with assembly.
5. Connect C-cover FPC – Remove battery cover. Hover the C-cover over the device while assembling the
C-cover FPC to the main board by pressing connection using your finger.

CAUTION: Be sure that FPC bends fall in place properly as pre-bent and no folds or creases are created
during re-assembly of C-cover.

38 M1179886
 6. Align the C-cover – Properly align the cover to the unit using the front edge alignment posts. Carefully place
the C-cover back onto the unit and shift until the C-cover snaps into place. The top C-cover area under the
display will protrude slightly after C-cover is placed. Press firmly on the top area until you hear a click and the
C-cover flattens out.

CAUTION: Ensure that the C-cover is correctly aligned and seated before closing the device. There is the
risk of breaking the display if the device lid is closed before C-cover is aligned.

7. Install C-cover Screws – Close the AB-cover. Turn the unit over and use a 5IP screwdriver to install 4 new
screws to secure the C-cover. Screws should be installed until just snug and seated, and then turned another 45
degrees (1/8 turn) or until fully fastened.
8. Run SDT – Run SDT to ensure all device features and functions operate as expected. Refer to (page 21) for
details on SDT.
9. Install Feet – If SDT tests pass and no further repairs are to be performed on the device, follow steps for
Procedure – Installation (Non-Skid Feet) on page 24.

39 M1179886
 rSSD Replacement Process
Preliminary Requirements
IMPORTANT: Be sure to follow all special (bolded) notes of caution within each process section.

Required Tools and Components

• Tools:
o Software Tool – SDT
o Isopropyl Alcohol Dispenser (use only 70% IPA)
o 5IP (Torx plus) driver
o Anti-static wrist strap (1M Ohm resistance)
o Recommended: ESD-safe battery cover (13.5” or 15”)
• Components:
o rSSD (If replacing refer to Illustrated Service Parts List)
(New 5IP screw supplied with component)
Prerequisite Steps:

• Power off device – Ensure device is powered off and disconnected from a power supply.
• General Safety – Check to make sure that general guidelines and ESD compliance steps are followed prior to
opening device. Refer to Prior to Device Disassembly section (page 22) for details.
• Remove feet – Follow steps for Procedure-Removal (Non-Skid Feet) on (page 23).
• Remove C-cover – Follow steps for C-cover Keyboard Assembly Replacement Processes (Metal, Fabric) on
(page 28).

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 Procedure – Removal (rSSD)

1. Remove rSSD Screw – Use a 5IP (Torx-Plus) driver to remove the screw securing the rSSD.

WARNING: Be very careful to position your screwdriver directly over the rSSD screw and to avoid
slipping towards the battery during removal. If the battery is contacted, impacted, or damaged in any way
during the rSSD removal process, activities should immediately cease, and designated return process
should be followed.

2. Remove rSSD – The rSSD should lift upwards to ~15 degree tilt after screw is removed. Carefully grab sides of
rSSD case and pull out of main board socket at same ~15 degree angle.

IMPORTANT: Confirm condition of thermal pillow that resides beneath the rSSD once rSSD has been
removed. Thermal pillow should maintain good contact with an installed rSSD and should not have
physical evidence of deterioration such as collapsing, excessive cracking etc. The outside mylar layer of
the foam should be intact and no foam should be visible when viewed from above.

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 Procedure – Installation (rSSD)

IMPORTANT: Only a Microsoft rSSD with part number as specified in the parts list, per device model, and
of like capacity should be replaced in the device.

1. Insert rSSD – Insert the connector end of the rSSD into the SSD connector on Mainboard at ~15 degree
angle.
2. Install new rSSD screw – Use a 5IP screwdriver to install a new rSSD screw until the screw is just snug and
seated, and then turned another 45 degrees (1/8 turn) or until screw is fully fastened.

WARNING: Be very careful to position your screwdriver directly over the rSSD screw and to avoid
slipping towards the battery during removal. If the battery is contacted, impacted, or damaged in any way
during the rSSD removal process, activities should immediately cease, and designated return process
should be followed.

3. Install C-cover – Follow steps for C-cover Keyboard Assembly Replacement Processes (Metal, Fabric) on
(page 26).
4. Imaging new rSSD – Power on device. Apply a new image to the rSSD using a BMR Imaging key specific to
the device model. Refer to Surface imaging process - Surface Imaging Tools Link
5. Run SDT – Run SDT to ensure all device features and functions operate as expected. Refer to (page 21) for
details on SDT. If SDT tests pass and no further repairs are to be performed on the device continue with the
final assembly steps.
6. Install Feet – Follow steps for Procedure – Installation (Non-Skid Feet) on (page 24).

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 AB-cover Display Assembly Replacement Process
WARNING: The AB-cover is extremely sensitive to ESD and should be managed accordingly. Be sure
all ESD safety precautions are taken when handling the AB-cover assembly. AB-cover assembly should
always be stored in an ESD bag once new part is removed from package carton. Defective part should be
managed in the same manner to enable recovery if applicable.
IMPORTANT: The C-cover keyboard assembly type (fabric or metal) on the device being repaired will
drive slight differences in processes in this section. Be sure to follow proper sections and associated
procedures based on C-cover keyboard assembly type for the device under repair.
IMPORTANT: The device must first be set in AB-cover Replacement Mode before broken/defective
AB-cover is removed from device under repair. Software tools are provided for this purpose. Device must
be functional to the point that software tools can be run on device from within the Windows OS. Details
provided within process steps in this section.
IMPORTANT: If AB-cover on device under repair is non-functional, there is no display or it is unreadable,
connect an external PC monitor to the device’s Mini-DP port.

Preliminary Requirements
IMPORTANT: Be sure to follow all special (bolded) notes of caution within each process section.

Required Tools and Components

• Tools
o Software Tool – SDT
o Software Tool – AB-cover touch calibration tool
o USB hub
o USB keyboard (standard PC USB keyboard needed for interaction while running software tools)
o USB mouse (standard PC USB mouse)
o Standard PC monitor with HDMI or DVI input
o Mini-DP port to HDMI/DVI dongle
o 6IP (Torx plus) driver
o ESD-safe tweezers
o Feeler gauge – 0.40mm
o Guitar pick opening tool
o Anti-static wrist strap (1M Ohm resistance)
o Recommended: ESD-safe battery cover (13.5” or 15”)
• Components:
o AB-cover (Refer to Illustrated Service Parts List)
o New 6IP screw quantity=6 (supplied with AB-cover replacement part)
o New set of AB-cover FPC RF baffles (supplied with AB-cover replacement part)
o New set of AB-cover FPC RF shields (supplied with AB-cover replacement part)
o One set of new mylar tapes for metal C-cover only (supplied with AB-cover replacement part)
o One set of new closure steels for metal C-cover only (supplied with AB-cover replacement part)

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 Prerequisite Steps:

• Prep Device – Device must be set in TDM Replacement Mode prior to removing a faulty display. This is not
required if the original display will be reinstalled.

WARNING: This step must be conducted on the device successfully before removal of a faulty display.
If display is unusable, connect an external monitor to run these steps.

o Connect USB – Connect USB with SDT to USB connector on device under repair.
o Power on device – Connect power supply to device. Press the power button on the device.
o Run SDT – At the device OS, use Windows Explorer to navigate to USB drive: select Repair Setup and
Validation. Run the Touch Display Setup. At the end of the tool process device will power down.

• General Safety – Check to make sure that general guidelines and ESD compliance steps are followed prior to
opening device. Refer to Prior to Device Disassembly section (page 22) for details.
• Remove feet – Follow steps for Procedure-Removal (Non-Skid Feet) on (page 23).
• Remove C-cover – Follow steps for C-cover Keyboard Assembly Replacement Processes (Metal, Fabric) on
(page 28).
• Remove rSSD – Follow steps for Procedure-Removal (rSSD) section (page 40).

Removal Process (AB-cover Display Assembly)

1. Disconnect Antenna Cable – Using angled tweezers, disassemble left antenna cable located to the left
of the left AB-cover FPC RF shield. This will prevent the antenna cable from being damaged during
shield removal.

2. Remove FPC RF Baffles – Using tweezers, remove the left and right baffles that sit on top of the RF
shield cans by prying upwards starting from one end of the baffle.

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 3. Remove FPC RF Shield Cans – Using tweezers, remove the two shield lids shown in the illustration below by
first peeling on the bottom right corners of the shield. To prevent damage to the FPCs during shield removal, for
both shields, peel up the shield along its front edge and bend the shield at 45 degrees. Carefully pull vertically
and twist left and right as you pull towards you to remove the shield.

CAUTION: This twisting procedure is necessary to prevent damage to the FPCs by the sharp edges of the
shields. Be sure not to apply leverage on surrounding components, RF shields and/or thermal management
components.

4. Disconnect FPCs – Once shields are removed and the 4 FPCs are exposed, use a Spudger tool to disconnect
the 4 FPCs shown by prying upwards on the corners first and then along the front edge. Be sure not to bend
the FPC head excessively otherwise the head will be damaged (refer to illustration for details). Grab each FPC
connector and gently pull the ribbon towards the front of the device to untuck ribbon from underneath the
chassis ledge.

5. Remove Two Inner Hinge Screws – Using a 6IP screwdriver, remove the inner 2 screws on the left and right
hinges (refer to illustration for details).

6. Set AB-cover Display Angle to 90 deg for Safe Removal – Place the display module at an angle of about
90 degrees. Then remove the remaining external screw at the left and right hinges while holding the display
with your free hand.

7. Remove AB-cover from Device – Lift the display module straight up vertically until detached from the unit.

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 Installation Procedures – (AB-cover Display Assembly)
IMPORTANT: The installation process for the AB-cover varies between C-cover types (Metal vs.
Fabric). Each C-cover type creates different AB-cover opening experiences. The opening experience
is a differentiating characteristic of the Surface Laptop design. Be sure to move to the proper C-cover
reassembly section based on C-cover type.

Procedure installation – (Metal C-cover Device)

1. Initial AB-cover Install – Clean out any residual thread locker surrounding the hinge screw holes or just inside
the screw hole before installing replacement AB-cover assembly. Set the new AB-cover in place in the device
chassis hinge wells and hold in place while installing 2 new outer screws on each hinge (4 total at this time).
Screws should be installed until just snug and seated, and then turned another 90 degrees (1/4 turn) or until fully
fastened.

2. Release Hinge Clamp Force – Turn all 4 screws 90 degrees (1/4 turn) counterclockwise to release the clamp
force from those screws. This will allow for alignment of AB-cover to chassis at a later step.
3. Connect AB-cover FPCs – Connect all 4 display module FPCs into their respective connectors.

4. Tuck FPCs – Using a guitar pick opening tool, carefully tuck the loose portion of the FPCs under the enclosure
lip as shown below. Ensure that the FPC is taut and that there is no remaining slack protruding out from under
the lip. Any protrusions could prevent or negatively impact the re-installation of the C-cover.

5. FPC RF Shield Installation – Install 2 new shield lids above the 4 AB-cover FPC connectors by orienting them
along the outline of the shield fences.

IMPORTANT: Be sure to install the correct shield type onto the corresponding shield fence. The left-
hand shield has 2 rectangular embosses in the shape of connector heads and the right-hand shield has 3
rectangular embosses.
Prior to shield installation, visually inspect each shield to ensure that shield fingers are not bent such that
they impeded the installation process.
Push the shields vertically downwards onto the fences and snap into place. Ensure the shields are evenly
pressed along the entire perimeter of each fence and that the front shield prongs are pressed firmly against
the shield fence.

6. Connect WiFi Antenna – Reconnect the left WiFi antenna cable (see illustration below).

7. RF Baffle Installation – Install 2 new RF baffles on top of the shield by peeling off the adhesive protector
sheet and snapping them into place near the back of the shields. Firmly press your finger along the top of the RF
Baffle wall to adhere adhesive to shield.
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 8. AB-cover Hinge Alignment – It is necessary to properly align the front edge of the AB-cover to the lower
device case to ensure step gap between front edges are proper.
a. Hinge Alignment – Set Display Module to 90 degrees. Shift innermost screw on each side so that the
screws are concentric with the circular feature on the hinge.

b. Verify Hinge Alignment – With the screws concentrically aligned verify hinge alignment inserting a
plastic 0.40mm feeler gauge in between the display and chassis (shown by blue arrow). Feeler gauge
should be able to slide through smoothly. If gauge does not fit, re-alignment may be necessary.

c. Secure hinge – Turn all 6 hinge screws another 90 degrees (1/4 turn) or until fully fastened.

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 9. Opening Strength Adjustment (Metal C-cover) – As part of the AB-cover removal process, we will need
to remove the current C-cover steels which are located at the bottom front edge pockets and install new
provided steels.
a. C-cover Steels Mylar Removal – Take C-cover and remove mylars covering the closure steels using
tweezers.

b. C-cover Steels Removal – Using tweezers again, remove the closure steels located in the two regions at
the front edge of the C-cover.

c. Clean Closure Steel Area – Clean off the closure steel area thoroughly with a cotton swab and IPA. Be
sure there is no debris or residue left over.
d. Install New Closure Steels – Install new closure steels about 2mm from the outside edge of the C-cover
as shown in the image below using tweezers.
e. Left Closure Steel Placement – Place single closure steel into left enclosure pocket about 2mm from
the outside left edge of C-cover.
f. Secure Left Closure Steel – Using the back of the tweezers, press continuously and firmly along the
surface of the steel for 80 seconds.
g. Tape Left Closure Steel – Place mylar tape over the steel. Black tape should fully cover steel and
overlap onto the C-cover.
h. Smooth Left Closure Steel Tape – Use Spudger tool to smooth out and flatten the tape to secure the
steel.
i. Right Closure Steel Placement – Place single closure steel into right enclosure pocket about 2mm
from the outside right edge of C-cover.

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 j. Secure Right Closure Steel – Using the back of the tweezers, press continuously and firmly along the
surface of the steel for 80 sec.
k. Tape Right Closure Steel – Place black tape over the steel. Black tape should fully cover steel and
overlap onto the C-cover.
l. Smooth Right Closure Steel Tape – Use Spudger to smooth out and flatten the tape to secure the steel.
Ensure that all metal keyboard covers have the mylar tape on top of the steel before final assembly of the
keyboard.

10. Fit C-cover – Follow steps 2-4 of the C-cover reassembly instructions. Do not install any Feet screws.
11. Check AB-cover alignment – Close the device and confirm flushness of feeler gauge to display module
cover across the entire front edge.
a. If flush, move to next step in this section.
b. If not flush, follow steps for removing AB-hinge screws and steps for 9a thru 9c again until flush.
Then follow steps for C-cover reassembly.
12. rSSD Install – Follow steps for Procedure – Installation (rSSD) section (page 41).
13. C-cover Install – Follow steps for Procedure – Installation (C-cover Keyboard metal type) section (page 31).
14. New display calibration – On installation of a new display, final calibration relies on the successful
completion of the TDM Replacement Mode. Display calibration is not required when installing the originally
removed display.
a. Connect software tools USB drive with SDT to USB connector on device under repair.

b. Run software tool – At the device OS, use Windows Explorer, navigate to USB drive, and run:
SDT – Select Repair setup and validation. Run the Touch Display Calibration. Accept the restart prompt at
the end of the tool process.

IMPORTANT: This step must be conducted on the device successfully on installation of a new display or when
installing any display onto a new motherboard.
15. Run SDT – Power on device. Validate full device functionality by running SDT tool.
a. If an SDT failure occurs, assess failure to determine if caused by any improper or missed step in the repair
process and correct.
b. Any failure that is not correctable should result in device exchange.
16. Install Feet – If SDT tests pass and no further actions are to be performed on the device, follow steps for
Procedure – Installation (Non-Skid Feet) section (page 24).

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 Procedure installation – (Fabric C-cover Device)

1. Initial AB-cover Install – Clean out any residual thread locker surrounding the hinge screw holes or just inside
the screw hole before installing replacement AB-cover assembly. Set the new AB-cover in place in the device
chassis hinge wells and hold in place while installing 2 new outer screws on each hinge (4 total at this time).
Screws should be installed until just snug and seated, and then turned another 90 degrees (1/4 turn) or until fully
fastened.

2. Release Hinge Clamp Force – Turn all 4 screws 90 degrees (1/4 turn) counterclockwise to release the clamp
force from those screws. This will allow for alignment of AB-cover to chassis at a later step.
3. Connect AB-cover FPCs – Connect all 4 display module FPCs into their respective connectors.

4. Tuck FPCs – Using an guitar pick opening tool, carefully tuck the loose portion of the FPCs under the
enclosure lip as shown below. Ensure that the FPC is taut and that there is no remaining slack protruding out
from under the lip. Any protrusions could prevent or negatively impact the re-installation of the C-cover.

5. FPC RF Shield Installation – Install 2 new shield lids above the 4 AB-cover FPC connectors by orienting them
along the outline of the shield fences.

IMPORTANT: Be sure to install the correct shield type onto the corresponding shield fence. The left-
hand shield has 2 rectangular embosses in the shape of connector heads and the right-hand shield has 3
rectangular embosses.
Prior to shield installation, visually inspect each shield to ensure that shield fingers are not bent such that
they impede the installation process.
Push the shields vertically downwards onto the fences and snap into place. Ensure the shields are evenly
pressed along the entire perimeter of each fence and that the front shield prongs are pressed firmly against
the shield fence.

6. Connect WiFi Antenna – Reconnect the left WiFi antenna cable (see illustration below).

7. RF Baffle Installation – Install 2 new RF baffles on top of the shield by peeling off the adhesive protector
sheet and snapping them into place near the back of the shields. Firmly press your finger along the top of the RF
Baffle wall to adhere adhesive to shield.

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 8. AB-cover Hinge Alignment – It is necessary to properly align the front edge of the AB-cover to the lower
device case to ensure step gap between front edges are proper.
a. Hinge Alignment – Set Display Module to 90 degrees. Shift innermost screw on each side so that the
screws are concentric with the circular feature on the hinge.

b. Verify Hinge Alignment – With the screws concentrically aligned verify hinge alignment inserting a
plastic 0.40mm feeler gauge in between the display and chassis (shown by blue arrow). Feeler gauge
should be able to slide through smoothly. If gauge does not fit, re-alignment may be necessary.

c. Secure hinge – Turn all 6 hinge screws another 90 degrees (1/4 turn) or until fully fastened.

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 9. Fit C-cover – Follow steps 2-4 of the C-cover reassembly instructions. Do not install any Feet screws.
10. Check AB-cover alignment – Close the device and confirm flushness of feeler gauge to display module
cover across the rear corners of each hinge.
a. If flush, move to next step in this section.
b. If not flush, follow steps for removing AB-hinge screws and steps for 9a thru 9c again until flush. Then
follow steps for C-cover reassembly.
11. rSSD Install – Follow steps for Procedure – Installation (rSSD) section (page 41).
12. C-cover Install – Follow steps for Procedure – Installation (C-cover Keyboard metal type) section (page 31).
13. New display calibration – On installation of a new display, final calibration relies on the successful
completion of the TDM Replacement Mode. Display calibration is not required when installing the originally
removed display.
a. Connect software tools USB drive with SDT to USB connector on device under repair.

b. Run software tool – At the device OS, use Windows Explorer, navigate to USB drive, and run:
SDT – Select Repair setup and validation. Run the Touch Display Calibration. Accept the restart prompt at
the end of the tool process.

IMPORTANT: This step must be conducted on the device successfully on installation of a new display or when
installing any display onto a new motherboard.
14. Run SDT – Power on device. Validate full device functionality by running SDT tool.
a. If an SDT failure occurs, assess failure to determine if caused by any improper or missed step in the repair
process and correct.
b. Any failure that is not correctable should result in device exchange.
15. Install Feet – If SDT tests pass and no further actions are to be performed on the device, follow steps for
Procedure – Installation (Non-Skid Feet) section (page 24).

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 Environmental Compliance Requirements
All waste electrical and electronic equipment (WEEE), waste electronic components, waste batteries, and electronic
waste residuals must be managed according to applicable laws and regulations and H09117, “Conformance Standards
for Environmentally Sound Management of Waste Electrical and Electronic Equipment (WEEE),” which is available
at this link: https://www.microsoft.com/en-pk/download/details.aspx?id=11691 In case of questions, please contact
AskECT@microsoft.com

©2023 Microsoft.

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