C.

In Terms of Management Aspects:

Management consists of interlocking functions of planning, organizing, staffing, leading or

directing and controlling an organization’s resources in order to achieve the objectives of that
organization.

The management aspect details the identification of the duties and responsibilities of the
human resources of the business, the flow of authority within the organization, and the policies of
the business.

The proposed business will satisfy its various stakeholders throughout its competition with
highly competent employees and capable laborers. The business will offer best services to their
customers with a well manage environment.

BUSINESS FORMATION

The type of business formation to be adapted by the proposed business will be a General
Partnership in which partners shall contribute money, skills, and other resources to the business
and shall share profits and losses in accordance with the terms of partnership agreement. The
overall operation of the business will be overseen by a managing partner.

VISION-MISSION STATEMENT

Both the vision and mission statements play an important role in the organization. These
statements are important tools of strategic planning, define the purpose of the organization and
provide a focal point that helps to align everyone with the organization, thus ensuring that
everyone is working towards a single purpose.

Vision Statement

A sustainable provider of errand services which functions as the primary partner

of the people in the conduct of daily errands.

Mission Statement

To provide high quality errand services through competent and efficient workers.

Goals and Objectives

 To provide services that are not only effective but are also efficient.
 To develop a sustainable business surviving off on its own cash flow.
 To exceed customer expectations regarding the services of the business.

ORGANIZATIONAL CHART

The organizational chart describes the hierarchy and relations among the various
positions of the human resources of the business. The employees of the proposed business
includes a manager, a cashier, two (2) receptionists, a bookkeeper, and ten (10) service crews.

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 PARTNERS

MANAGER

Bookkeeper Service Crews Receptionist Cashier

Figure 5: Organizational Chart

EMPLOYEE STAFFING

In order for the business to operate productively, efficient and effective personnel are
necessary. The chart below describes the roles an qualifications of each personnel.

Employees Job Description Job Qualification

Manager  Supervises all the day to day  Preferably a graduate of
operation of the business. any business related
 Responsible for planning, recruitment course
and directing of employees  Possess good
 Responsible for purchasing, communication skills
equipment, commodities and and trustworthy
supplies needed for business  With pleasing
operations personality
 Deposits collections and authorizes  Knowledgeable of cost
disbursement transaction. control procedures.
 Responsible for tax compliance of the  Knowledgeable of
business and employees. relevant computer
 Organize promotional activities. applications.

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  Have a good
communications skill.

Cashier  Accurately total, collect payments  Preferably a graduate of

and issues receipt to customers any business-related
 Record sales course.
 Disbursing Officer  Knows to operate a cash
 Serve as assistant manager in the register.
absence of the manager.
Receptionists  Receiving visitors at the front desk  Proficiency in Microsoft
by greeting, welcoming, directing Office Suite
and announcing them appropriately  Hands-on experience
 Receives calls of customers with office equipment
availing the services (e.g. fax machines and
 Answering screening and printers)
forwarding incoming phone calls  Professional attitude and
 Receiving and sorting daily mail appearance
 Solid written and verbal
communication skills
 Ability to be resourceful
and proactive when
issues arise
 Excellent organizational
skills
 Multitasking and time-
management skills, with
the ability to prioritize
tasks
 Customer service
attitude

Service Crews Laundry:  Must be 18 years old or

 Sort all linens and treat stains above

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 Load all laundry into washer and  Must be physically and
add specified cleaning agents mentally fit
 Take wet, clean items and dry as  Responsible and
directed trustworthy
 Sort and fold or hang clean dried  Can work under
items pressure
 Maintain inventory of all cleaning  Customer friendly
supplies and communicate needs to
general manager
 Maintaining all laundry equipment
and inform facilities manager as to
any maintenance needs
 Perform additional laundry services
when necessary

Housekeeping:
 Perform a variety of cleaning
activities such as sweeping,
mopping, dusting and polishing
 Ensure all rooms are cared for and
inspected according to standards
 Protect equipment and make sure
there are no inadequacies
 Notify superiors on any damages,
deficits and disturbances
 Check stocking levels of all
consumables and replace when
appropriate

Grocery Shopping:
 Shopping and delivering the
groceries to the client

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 Garden and Field Work:
 Weed, plant, and harvest.

Babysitting:
 Keep the playing area clean and
safe
 Sanitize play equipment
 Change diapers, dress children and
assist them with their snacks, drinks
and meals as needed.
 Alert the parents immediately if
there are any issues at home.

Child Transport:
 Transport children to appointments
as scheduled and provide activities
for children during wait times as
necessary.
Bookkeeper  Keeps accurate records of log and  A holder of NCIII
inventories of the business Bookkeeping Certificate
 Responsible for the preparation of  Responsible and
payroll and financial statements trustworthy
 Serves as tax compliance officer
 Cashier when the manager is out.

SALARIES (*)

EMPLOYEE BENEFITS

In exchange for the services rendered by the employees to the business, they are entitled
to the following benefits

Basic Salary

The bookkeeper, receptionists, and cashier are entitled to a salary equivalent to

the minimum wage for the municipality of Bontoc. Service crews, on the other hand, are
entitled to a proportional salary depending on the service they have rendered to the
customer.

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 Mandatory Benefits

Full-time employees of the business shall be enjoying the privileges with regards
to SSS, PhilHealth, and HDMF as regulated by the related government agency.

Employee Leaves

Sick Leave

Regular employees are entitled with twelve (12) cumulative days of paid sick
leaves for the first two years of service plus one (1) day starting on the third year. The
maximum, however, shall be fifteen (15) days.

Vacation Leave

Regular employees who have been with the business for more than 1 year are
entitled to a total of five (5) days of paid vacation leaves convertible into cash at the end
of the fiscal year.

Emergency Leave

Regular employees are entitled to a maximum of 5 days of paid vacation leaves

for reasons including the hospitalization or death of an immediate family member, or any
occasion where the presence of the employee is needed.

Other Benefits

Holiday pay

Employees are entitled to 200% salary of their regular pay as provided in the Labor
Code.

13th Month Pay

Rank-and-File employees of the business are entitled to receive a 13th month pay
every 23rd of December.

BUSINESS POLICY

A business policy serves primarily on integrating various functional activities. It is the

guideline developed by the managers to govern its actions. It describes the rules for employees
and various standards which need to be established to guide decisions and achieve rational
outcomes. Business policy describes appropriate employee behavior, pleasing customers and
to ensure proper adherence to the rules and regulations that govern a normal karaoke business
operation.

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Human Resource

Recruitment, Screening and Hiring

An employee must possess the descriptions and qualifications set by the partners.
Qualified applicants will be interviewed by the manager.
The following Documentary Requirements must be submitted by the applicants:
Application Letter
Bio-data
2 copies of 2x2 recent I.D. picture
Police Clearance
Barangay Clearance
Medical Certificate
PSA Birth Certificate

Recruitment Expense (PhP)

Particulars Amount
Materials ( Pens and Paper) 300.00
Snacks and Meals for the Interviewer 300.00
Total 600.00

Orientation
Every newly hired employee will be oriented during his/her first day. The rules and
policies of the business will be thoroughly explained to them. Orientation will also cover
the compensation and the benefits available to the employees.

Termination
If an employee decides to resign from the business, he/she must provide a valid
reason for doing so. A resignation letter must also be submitted.
An employee should act in accordance with ethical conduct. Any intolerable
misconduct of an employee shall be a ground for termination. The grounds for termination
are the following:
Prolonged absences of an employee without providing a valid reason or an
approval from manager.

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 Disobedience of the employee of the lawful orders of the employer and/or the
client.
Theft.
Undesirable behavior to customers and co-employees which shall include sexual
or other unlawful harassment and fighting or threatening violence in the work place.
Failure of an employee to meet performance standard.
Reporting under the influence of alcohol or any illegal drugs.

Absenteeism and Tardiness

An employee must have a valid reason to incur an absence. Without a valid reason, an
employee who incurs absence/s shall not receive payment equal to the salaries on the
days/s of absence. An employee who does not report to work for one week without a valid
reason will no longer be employed in the business.

Each employee must observe punctuality. Late office employee without valid reason will
have an equivalent deduction to his/her salary. On part of service crews, they shall report once
they are notified to report for duty.

Discipline and Obedience

Every employee must act with discipline and respect when working with the costumers.
Such act includes politeness, patience and honesty.
Any act of misconduct will be a ground of termination.

Cleanliness and Orderliness

Cleanliness shall be observed in the workplace.

Compensation

Every employee shall receive his/her monthly compensation every last Friday of the
month.

Uniform

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 The business will provide uniforms to all personnel to distinguish them from customers.
All employees shall wear their uniforms when at work. The uniform will be a black t-shirt
with the business logo imprinted in it. An employee I.D card shall also be provided by the
business.
T-shirt Expenses (Amount in Php)
Employees No. of Employee Units Unit Price Total
Manager 1 5 300.00 1,500.00
Cashier 1 5 300.00 1,500.00
Bookkeeper 1 5 300.00 1,500.00
Receptionist 2 10 300.00 3,000.00
Service Crews 10 20 300.00 6,000.00
Total 1,800.00 13,500.00

I.D Card Expenses (Amount in Php)

Employees No. of Employee Units Unit Price Total
Manager 1 1 150.00 150.00
Cashier 1 1 150.00 150.00
Bookkeeper 1 1 150.00 150.00
Receptionist 2 2 150.00 300.00
Service Crews 10 10 150.00 1,500.00
Total 750.00 2250.00

Working Hours
The proposed business shall operate 13 hours a day from 7:00 am to 7:00 pm.
The managing partner, cashier and the bookkeeper will report for eight (8) hours while
the receptionist s for six hours, for six days a week. Service crews shall report once they
are notified and shall work for eight hours a day.

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Work Hours and Shifting Schedules from Monday to Sunday

8:01 10:01 11:01 1:01 2:01 3:01 4:01 6:01

7:00 – 9:01 – 12:01 5:01–
– – – – – – – –
Employee: 8:00 10:00 – 1:00 6:00
9:00 11:00 12:00 2:00 3:00 4:00 5:00 7:00
AM AM PM PM
AM AM AM PM PM PM PM PM
Managing Partner
Cashier
Receptionist 1
Receptionist 2
Bookkeeper

 Legend: Lunch break Work hours

Schedule of Day-off

Schedule of Day-off
Wednesda
Sunday Monday Tuesday y Thursday Friday Saturday
Managing Partner
Cashier
Receptionist 1
Receptionist 2
Bookkeeper

Legend: Day Off

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