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Sintex Bapl LTD Quality Procedure Manual: Customer Satisfaction Feedback Form

This document contains a customer satisfaction feedback form used by Sintexbapl Ltd. to collect feedback from customers on various parameters of their customer service. The form collects information about the customer and has them rate the company's performance on a scale of 2 to 10 on parameters like answering calls, responding to inquiries, providing documentation, delivery schedules, quality, complaints handling and competitiveness. The total score is calculated and used to determine the customer satisfaction index rating. The completed form is evaluated internally by Sintexbapl for analyzing customer satisfaction levels.

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Jitesh Kumar
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143 views1 page

Sintex Bapl LTD Quality Procedure Manual: Customer Satisfaction Feedback Form

This document contains a customer satisfaction feedback form used by Sintexbapl Ltd. to collect feedback from customers on various parameters of their customer service. The form collects information about the customer and has them rate the company's performance on a scale of 2 to 10 on parameters like answering calls, responding to inquiries, providing documentation, delivery schedules, quality, complaints handling and competitiveness. The total score is calculated and used to determine the customer satisfaction index rating. The completed form is evaluated internally by Sintexbapl for analyzing customer satisfaction levels.

Uploaded by

Jitesh Kumar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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S I N T E X BAPL L T D.

QUALITY PROCEDURE MANUAL

CUSTOMER SATISFACTION FEEDBACK FORM


Name of the Customer Name/s & Designation/s of the contact persons.
Address of the Customer
Contact Telephone No/s
CUSTOMER SATISFACTION RATING ON VARIOUS PARAMETERS.
Sr. Your rating on our
Description of the Parameters Remarks
No. Performance
1 Answering your telephone calls 10 8 6 4 2
2 Answering your enquirers promptly
3 Providing product literature / leaflets, price list for
Standard Products / Quotations where applicable in
time to you
4 Interaction of our Marketing personnel with you
5 Adherence to your Delivery Schedule
6 How would you rate our logistics / goods transport
arrangements provided to you from our Works
7 How would you rate the Quality of our Products
supplied to you
8 How would you rate us on attending to your
complaints
9 How would you rate us as compared with our other
competitors
10 How do you feel to be associated with us
TOTAL SCORE:
1. Note. : Tick ( √ ) any one square as rated by you against each parameter
2.Legend for Rating Score : 10 : Excellent 8 : Very Good 6 : Good 4 : Satisfactory and 2 : Poor
DATE SIGNATURE
EVALUATION OF CUSTOMER SATISFACTION INDEX (CSI)
(FOR INTERNAL USE BY SINTEX)
1. TOTAL SCORE AS RATED BY THE CUSTOMER :_______________
2. CSI RATING OF THE CUSTOMER :_______________
DATE SIGNATURE

APPD. BY MR ISSU. NO. 2


ISSD. BY MR REVN. NO. 0
EFF.DATE 15-10-2009 PAGE NO. 01 OF 01

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