The TCS Advantage

At TCS, we assure you of superior service delivery that is aligned to your business metrics
through our proven Global Network Delivery Model™ and an Integrated Service Delivery Model
(ISDM). We also empower you with the flexibility to meet changing business demands, enable
you to leverage application development and maintenance (ADM) and IS synergies, and ensure
ITIL-compliant service delivery. We differentiate the engagement with our:
 Transparent governance model. The model addresses the design, building, and running of
enterprise IT Infrastructure. It enhances flexibility by 'unbundling' the contract and provides
transparency. Our governance model enables applications-driven IT infrastructure


transformation for predictable cost savings.
Innovation and transformation. TCS believes in constant innovation and driving new
transformation initiatives. Our investments in industry based innovation labs, combined with
TCS IT Infrastructure Services
the TCS Co-innovation Network (COIN™), ensure future proof solutions for our clients.
We add value to the engagement by:
 Fact-based, data-driven IT management

 End-to-end visibility and transparency

 Proactive, automated and flexible process for IT transformation and governance

 Mature industry standard products and solution accelerators

 NextGen Delivery Model, a service management ecosystem, which supports the

transformed environment and ensures operational excellence
 Tools and automation framework. Using our application-driven tools and automation
framework, we drive continuous improvement, transparency, and consistency in delivery.
Our tools and accelerators include Netasthra, for service management dashboards; Consult,
an artificial intelligence-based knowledge management system; Carbon Management
Engine, a toolset that enables green IT; AnalyseIT a tool for data analysis and continual
service improvement for IT IS services.
 Innovation partners and technology Centers of Excellence (CoEs). Our infrastructure
services portfolio is supported by a strong partner ecosystem. We leverage our partner
expertise for hosting (Terramark, Tata Communications Limited, and CBTS) and break-fix
support activities (WWTS, CompuCom, and Computa Center) across the globe. Our COINTM
partners create innovative joint solutions and our alliances with Microsoft, Intel, Cisco, VM
Ware, Netapp, EMC, and BMC offer access to industry and technology nest practices.

Contact
To know more about TCS IT Infrastructure Services, contact itis.presales@tcs.com

About Tata Consultancy Services (TCS)

Tata Consultancy Services is an IT services, consulting and business solutions organization
that delivers real results to global business, ensuring a level of certainty no other firm can
match.
TCS offers a consulting-led, integrated portfolio of IT and IT-enabled infrastructure,
engineering and assurance services. This is delivered through its unique Global Network
Delivery ModelTM, recognized as the benchmark of excellence in software development.
A part of the Tata Group, India’s largest industrial conglomerate, TCS has a global footprint and
is listed on the National Stock Exchange and Bombay Stock Exchange in India.

IT Services
Business Solutions
TCS Design Services I M I 03 I 14

Consulting

All content / information present here is the exclusive property of Tata Consultancy Services Limited (TCS). The content / information contained here
is correct at the time of publishing. No material from here may be copied, modified, reproduced, republished, uploaded, transmitted, posted or
distributed in any form without prior written permission from TCS. Unauthorized use of the content / information appearing here may violate
copyright, trademark and other applicable laws, and could result in criminal or civil penalties.
Copyright © 2014 Tata Consultancy Services Limited

CMYK
 In today’s business scenario, enterprises seek to transform IT Infrastructure Services (IT IS) to gain IT Infrastructure Services Offerings and Tools
scalability and flexibility. Additionally, this transformation optimizes your infrastructure
consumption, reducing the Total Cost of Ownership (TCO) and bringing in a competitive edge for End User Computing Services Service Management
enterprise success.
Tata Consultancy Services (TCS) helps build and manage a highly available, reliable IT infrastructure Data Center Management Service Desk
that meets your dynamic business needs. Our IT Infrastructure Services leverage our expertise in new-
generation transformation models such as IaaS, PaaS, and SaaS, to transform your IT landscape and Enterprise Systems Management Application Management
provide you with effective infrastructure management solutions.
Our comprehensive IS offerings are based on the ‘assess, build, manage, and transform’ framework Converged Network Managed Security
backed by our partner eco-system and analytics-led approach, we determine the ‘as-is’ and ‘to-be’
state, enabling you to seamlessly shift from traditional infrastructure outsourcing to new generation Enterprise Transformation Solutions
delivery models. With our offerings, you benefit from emerging services such as desktop
virtualization, datacenter consolidation, green datacenter, environment-on-demand, utilization of Cloud HPC
remote infrastructure management, and global delivery models.
Cloud Services Hosted Messaging

Overview services for increased user adoption. Additionally, we DC Transformation BYOD and VDI
facilitate migration to newer operating environments
On Demand Enviornment Enterprise CMDB
Our solutions adhere to consistent delivery standards with minimal business disruption and drive
across the globe. Our services are delivered through transformative technology solutions such as Bring Build Managed Services Service Modeling
the TCS Global Network Delivery Model™ (GNDM™) Your Own Computer (BYOC), Desktop as a Service
consistently and seamlessly across offshore, near-shore, and Anywhere Access on Any (A3) Device. Our Tools & Enablers
and onshore locations. We help you exceed customer services combine different virtualization technologies
service level agreements (SLAs) by adopting ITIL such as VMware, Citrix VDI, Microsoft Terminal Infrastructure
MasterCraft Netasthra eTransform
industry standards and Remote Infrastructure Services and so on, to reduce costs, improve end-user Assessment
Management (RIM), with our round-the clock, productivity, secure data, as well as ensure high
multilingual services. availability of desktops, applications, and data.

Our process excellence team drives innovation and  IT
Service
Desk. We offer multilingual Service Desk  Managed Security Services (MSS). We build, install,  Service Management (SM). We optimize the
continuous service improvement, leveraging services across the complete spectrum- from basic IT and implement efficient and available round-the- delivery and management of IT Services through
systematic improvement plans and Lean Six Sigma helpdesk to enterprise service desk solutions. This clock security infrastructure. With streamlined and our standardized and integrated Service
initiatives to reduce incidents and problems. With our includes complete ticket lifecycle management, regulatory-compliant security operations, you gain Management framework to achieve a sustainable IT
standardized global delivery processes, you accelerate proactive alerts monitoring, IT security, and identity cost efficiencies and lower service downtimes. Our environment with a road map for improving
implementation time, realize quicker return on and access management. By adopting ITIL best Managed Security Services encompass security maturity levels. We instill a continual process
investments (ROI), and achieve business goals. practices, we help you move beyond reactive incident device management and monitoring, vulnerability improvement culture within the delivery
management to request, problem, configuration and management, security information and event organization, resulting in reduced TCO. Our
Our solutions change management to drive higher levels of IT management, and user provisioning and experience as service aggregator is complemented
service management performance while reducing management to address the critical needs of security by our work in multi-sourcing environments.
 Datacenter Management Services. Our solutions costs. We drive next-generation innovation by implementation and operations. In addition, you
address the design, transformation, and operation enabling automated consolidation and integration of benefit from our alliances with Symantec, RSA,  Transformation Solutions. TCS’ transformation
of your datacenters and enterprise IT to improve disparate IT helpdesks into an enterprise desk. McAfee, and CA solutions focus on the optimization and
agility, flexibility, reliability and reduce TCO. We Industry standard tools and our in-house platforms transformation of enterprise IT infrastructure
provide ‘business-effective’ datacenter solutions power this automation. Complementing these  Application Management Services (AMS). through our analytics-led Enterprise Transformation
through innovative IT Infrastructure management services are our alliances with BMC, HP, ServiceNow Consolidating support activities, our solution ensures Framework. We transform traditional computing
services globally. Our solutions help consolidate and CA. increased productivity and ROI. Using application environments, plagued with inefficient utilization,
server sprawl and infrastructure footprint in development experience as a part of providing Level high complexity and high TCO, into highly efficient,
datacenters, reducing operational costs and  Converged Network Services (CNS). We offer 1, 2, or 3 application support, we resolve a wide agile and optimized infrastructure, capable of
complexities. In addition, you gain greater converged network infrastructure, unified variety of application operation challenges. Our meeting business goals effectively.
operational efficiencies through optimization and communication, consolidation, and optimization to offering services include Mainframe support, Our Transformation Solutions Group (TSG) offers
CAPEX savings through the cloud model — reduce the overall expenses and leverage application operation, database management, and customer-centric, automated and analytics-led ‘as-is’
Infrastructure-as-a-Service. Further, we enable you communication enabled business processes. By middleware management. We have established state analysis to derive the target state. We identify
to maximize the re-usability and technology converging voice, data, video, messaging, and other strategic partnerships and alliances for this solution efficient and economical ways to re-purpose your IT
consumption across business units through applications on a single data network, you experience with IBM, Oracle, Microsoft, BMC and Big Data players resources with minimal effort, along with options to
transparency, easy sharing capabilities, and an ‘on- enhanced employee productivity, simplified such as Cloudera and Hotronworks. accelerate the adoption of new technology and
demand’ environment. We partner with several management, higher security, cost reduction, and transformation solutions. These solutions help
ease of collaboration. We build an IT Infrastructure to  Enterprise System Management (ESM). reduce time-to-market, make IT more proactive, and
industry leading vendors including Cisco, IBM, HP,
EMC, NetApp, HDS, VMware, Red Hat, and others. enable seamless communication with inherent We provide professional and comprehensive align IT to business demands.
convergence capabilities. Our complete and solutions in line with industry standard frameworks,
 End-user computing services (EUCS). TCS End comprehensive Converged Network Services for such as ITIL v3, to manage IT infrastructure.
User Computing Services unbundle key workplace converged network solutions and delivery are further Our offerings include consulting, implementation,
elements and tailor them to different user segments enriched by our alliances with Cisco, Juniper, Brocade maintenance and support, and shared services.
within the enterprise, thereby delivering persona- ,F5, Riverbed, HP, Alaxala, Avaya, Genesys, We partner with ServiceNow, HP, BMC, IBM, and CA
centric apps, workspace collaboration and support Checkpoint, Extreme, 3Com and Blue Coat. for these offerings.

CMYK
 In today’s business scenario, enterprises seek to transform IT Infrastructure Services (IT IS) to gain IT Infrastructure Services Offerings and Tools
scalability and flexibility. Additionally, this transformation optimizes your infrastructure
consumption, reducing the Total Cost of Ownership (TCO) and bringing in a competitive edge for End User Computing Services Service Management
enterprise success.
Tata Consultancy Services (TCS) helps build and manage a highly available, reliable IT infrastructure Data Center Management Service Desk
that meets your dynamic business needs. Our IT Infrastructure Services leverage our expertise in new-
generation transformation models such as IaaS, PaaS, and SaaS, to transform your IT landscape and Enterprise Systems Management Application Management
provide you with effective infrastructure management solutions.
Our comprehensive IS offerings are based on the ‘assess, build, manage, and transform’ framework Converged Network Managed Security
Backed by our partner eco-system and analytics-led approach, we determine the ‘as-is’ and ‘to-be’
state, enabling you to seamlessly shift from traditional infrastructure outsourcing to new generation Enterprise Transformation Solutions
delivery models. With our offerings, you benefit from emerging services such as desktop
virtualization, datacenter consolidation, green datacenter, environment-on-demand, utilization of Cloud HPC
remote infrastructure management, and global delivery models.
Cloud Services Hosted Messaging

Overview services for increased user adoption. Additionally, we DC Transformation BYOD and VDI
facilitate migration to newer operating environments
On Demand Environment Enterprise CMDB
Our solutions adhere to consistent delivery standards with minimal business disruption and drive
across the globe. Our services are delivered through transformative technology solutions such as Bring Build Managed Services Service Modelling
the TCS Global Network Delivery Model™ (GNDM™) Your Own Computer (BYOC), Desktop as a Service
consistently and seamlessly across offshore, near-shore, and Anywhere Access on Any (A3) Device. Our Tools & Enablers
and onshore locations. We help you exceed customer services combine different virtualization technologies
service level agreements (SLAs) by adopting ITIL such as VMware, Citrix VDI, Microsoft Terminal Infrastructure
MasterCraft Netasthra eTransform
industry standards and Remote Infrastructure Services and so on, to reduce costs, improve end-user Assessment
Management (RIM), with our round-the clock, productivity, secure data, as well as ensure high
multilingual services. availability of desktops, applications, and data.

Our process excellence team drives innovation and  IT
Service
Desk. We offer multilingual Service Desk  Managed Security Services (MSS). We build, install,  Service Management (SM). We optimize the
continuous service improvement, leveraging services across the complete spectrum- from basic IT and implement efficient and available round-the- delivery and management of IT Services through
systematic improvement plans and Lean Six Sigma helpdesk to enterprise service desk solutions. This clock security infrastructure. With streamlined and our standardized and integrated Service
initiatives to reduce incidents and problems. With our includes complete ticket lifecycle management, regulatory-compliant security operations, you gain Management framework to achieve a sustainable IT
standardized global delivery processes, you accelerate proactive alerts monitoring, IT security, and identity cost efficiencies and lower service downtimes. Our environment with a road map for improving
implementation time, realize quicker return on and access management. By adopting ITIL best Managed Security Services encompass security maturity levels. We instill a continual process
investments (ROI), and achieve business goals. practices, we help you move beyond reactive incident device management and monitoring, vulnerability improvement culture within the delivery
management to request, problem, configuration and management, security information and event organization, resulting in reduced TCO. Our
Our solutions change management to drive higher levels of IT management, and user provisioning and experience as service aggregator is complemented
service management performance while reducing management to address the critical needs of security by our work in multi-sourcing environments.
 Datacenter Management Services. Our solutions costs. We drive next-generation innovation by implementation and operations. In addition, you
address the design, transformation, and operation enabling automated consolidation and integration of benefit from our alliances with Symantec, RSA,  Transformation Solutions. TCS’ transformation
of your datacenters and enterprise IT to improve disparate IT helpdesks into an enterprise desk. McAfee, and CA solutions focus on the optimization and
agility, flexibility, reliability and reduce TCO. We Industry standard tools and our in-house platforms transformation of enterprise IT infrastructure
provide ‘business-effective’ datacenter solutions power this automation. Complementing these  Application Management Services (AMS). through our analytics-led Enterprise Transformation
through innovative IT Infrastructure management services are our alliances with BMC, HP, ServiceNow Consolidating support activities, our solution ensures Framework. We transform traditional computing
services globally. Our solutions help consolidate and CA. increased productivity and ROI. Using application environments, plagued with inefficient utilization,
server sprawl and infrastructure footprint in development experience as a part of providing Level high complexity and high TCO, into highly efficient,
datacenters, reducing operational costs and  Converged Network Services (CNS). We offer 1, 2, or 3 application support, we resolve a wide agile and optimized infrastructure, capable of
complexities. In addition, you gain greater converged network infrastructure, unified variety of application operation challenges. Our meeting business goals effectively.
operational efficiencies through optimization and communication, consolidation, and optimization to offering services include Mainframe support, Our Transformation Solutions Group (TSG) offers
CAPEX savings through the cloud model — reduce the overall expenses and leverage application operation, database management, and customer-centric, automated and analytics-led ‘as-is’
Infrastructure-as-a-Service. Further, we enable you communication enabled business processes. By middleware management. We have established state analysis to derive the target state. We identify
to maximize the re-usability and technology converging voice, data, video, messaging, and other strategic partnerships and alliances for this solution efficient and economical ways to re-purpose your IT
consumption across business units through applications on a single data network, you experience with IBM, Oracle, Microsoft, BMC and Big Data players resources with minimal effort, along with options to
transparency, easy sharing capabilities, and an ‘on- enhanced employee productivity, simplified such as Cloudera and Hotronworks. accelerate the adoption of new technology and
demand’ environment. We partner with several management, higher security, cost reduction, and transformation solutions. These solutions help
ease of collaboration. We build an IT Infrastructure to  Enterprise System Management (ESM). reduce time-to-market, make IT more proactive, and
industry leading vendors including Cisco, IBM, HP,
EMC, NetApp, HDS, VMware, Red Hat, and others. enable seamless communication with inherent We provide professional and comprehensive align IT to business demands.
convergence capabilities. Our complete and solutions in line with industry standard frameworks,
 End-user computing services (EUCS). TCS End comprehensive Converged Network Services for such as ITIL v3, to manage IT infrastructure.
User Computing Services unbundle key workplace converged network solutions and delivery are further Our offerings include consulting, implementation,
elements and tailor them to different user segments enriched by our alliances with Cisco, Juniper, Brocade maintenance and support, and shared services.
within the enterprise, thereby delivering persona- ,F5, Riverbed, HP, Alaxala, Avaya, Genesys, We partner with ServiceNow, HP, BMC, IBM, and CA
centric apps, workspace collaboration and support Checkpoint, Extreme, 3Com and Blue Coat. for these offerings.

CMYK
 The TCS Advantage
At TCS, we assure you of superior service delivery that is aligned to your business metrics
through our proven Global Network Delivery Model™ and an Integrated Service Delivery Model
(ISDM). We also empower you with the flexibility to meet changing business demands, enable
you to leverage application development and maintenance (ADM) and IS synergies, and ensure
ITIL-compliant service delivery. We differentiate the engagement with our:
 Transparent governance model. The model addresses the design, building, and running of
enterprise IT Infrastructure. It enhances flexibility by 'unbundling' the contract and provides
transparency. Our governance model enables applications-driven IT infrastructure


transformation for predictable cost savings.
Innovation and transformation. TCS believes in constant innovation and driving new
transformation initiatives. Our investments in industry based innovation labs, combined with
TCS IT Infrastructure Services
the TCS Co-innovation Network (COIN™), ensure future proof solutions for our clients.
We add value to the engagement by:
 Fact-based, data-driven IT management

 End-to-end visibility and transparency

 Proactive, automated and flexible process for IT transformation and governance

 Mature industry standard products and solution accelerators

 NextGen Delivery Model, a service management ecosystem, which supports the

transformed environment and ensures operational excellence
 Tools and automation framework. Using our application-driven tools and automation
framework, we drive continuous improvement, transparency, and consistency in delivery.
Our tools and accelerators include Netasthra, for service management dashboards; Consult,
an artificial intelligence-based knowledge management system; Carbon Management
Engine, a toolset that enables green IT; AnalyseIT a tool for data analysis and continual
service improvement for IT IS services.
 Innovation partners and technology Centers of Excellence (CoEs). Our infrastructure
services portfolio is supported by a strong partner ecosystem. We leverage our partner
expertise for hosting (Terramark, Tata Communications Limited, and CBTS) and break-fix
support activities (WWTS, CompuCom, and Computa Center) across the globe. Our COINTM
partners create innovative joint solutions and our alliances with Microsoft, Intel, Cisco, VM
Ware, Netapp, EMC, and BMC offer access to industry and technology nest practices.

Contact
To know more about TCS IT Infrastructure Services, contact itis.presales@tcs.com

About Tata Consultancy Services (TCS)

Tata Consultancy Services is an IT services, consulting and business solutions organization
that delivers real results to global business, ensuring a level of certainty no other firm can
match.
TCS offers a consulting-led, integrated portfolio of IT and IT-enabled infrastructure,
engineering and assurance services. This is delivered through its unique Global Network
Delivery ModelTM, recognized as the benchmark of excellence in software development.
A part of the Tata Group, India’s largest industrial conglomerate, TCS has a global footprint and
is listed on the National Stock Exchange and Bombay Stock Exchange in India.

IT Services
Business Solutions
TCS Design Services I M I 03 I 14

Consulting

All content / information present here is the exclusive property of Tata Consultancy Services Limited (TCS). The content / information contained here
is correct at the time of publishing. No material from here may be copied, modified, reproduced, republished, uploaded, transmitted, posted or
distributed in any form without prior written permission from TCS. Unauthorized use of the content / information appearing here may violate
copyright, trademark and other applicable laws, and could result in criminal or civil penalties.
Copyright © 2014 Tata Consultancy Services Limited

CMYK