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Integrated Facility Management-Min

This document describes the facility management services offered by SuperSeva Global Services. The company provides integrated facility management and business support services across various industries. They aim to continually grow and be recognized as a market leader in the facilities industry.

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Rafikul Raheman
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159 views13 pages

Integrated Facility Management-Min

This document describes the facility management services offered by SuperSeva Global Services. The company provides integrated facility management and business support services across various industries. They aim to continually grow and be recognized as a market leader in the facilities industry.

Uploaded by

Rafikul Raheman
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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SuperSeva Global Services

Specialized services in

Integrated Facility Management


Email : rafik@superseva.com
Mob : +91-9686999844
Our Mission is to continually grow and be recognised as a market leader in the facilities
industry.

At SuperSeva Global, we pride ourselves on fulfilling all aspects of facility solutions for our
clients, ensuring the sustainability of labour hire requirements.

We Offer a single point of contact and tailored solutions to a diverse range of facility manage-
ment services.

We are able to offer, through our extensive industry experience, a strategic, client-focused
approach to facility management and service delivery that is innovative and reliable.

Working closely in partnership with our clients to identify and interpret their specific needs
and business objectives, we are able to translate these into initiatives and goals. From there, 
we specifically optimise operational and financial performance, add value, and deliver a
solution-focused facility service that is tailored to the needs of your organisation.

In every instance, we work with you to deliver a dedicated service plan that is both flexible
and responsive. Our range of nationally-offered services ensures an integrated approach to
operating, maintaining, improving and adapting to the needs of your organisation. 

© 2019 SuperSeva Services Pvt. Ltd. All rights reserved.


HOW WE WORK
SAFETY
The safety of our teams, our clients and our working
environment is what we value most.

COMMUNICATION
We provide regular and quick response
to client queries.

HONESTY AND TRANSPARENCY


What we promise is what we deliver.

GREAT SERVICE
We go the extra mile to exceed the
expectations of our clients.

SUPERSEVA EXPERTISE

Effective complaint resolution process: Team of qualified and experienced


SLA based experiential expertise in personnel, trained Guest House
Guest House Management Management staff

Customized approach and Emphasis on hygiene, health,


Operations Management safety & quality systems

Statutory compliant practices Extreme attention to menu planning

© 2019 SuperSeva Services Pvt. Ltd. All rights reserved.


INTEGRATED
FACILITY MANAGEMENT
SuperSeva Global can deliver facilities management services that assist to minimise building
owner or tenant risk exposure, deliver support services, and protect and enhance the value of
your asset.

We offer versatility through our strong infrastructure and systems that are in place to customise
service or/and facility solutions by integrating more than one line of service or/and trade, both as
a cost-effective and time-efficient solution to Clients.

Our skills and services are diverse. At  SuperSeva Global we can provide a range of specific
options to ensure that you are focussing on what is important, and let us do the rest. When it
comes to facilities management, we take the time to understand the needs of your business and
design facilities maintenance solutions that are tailored specifically to the needs of your project. 

© 2019 SuperSeva Services Pvt. Ltd. All rights reserved.


BUSINESS SUPPORT SERVICES

Facility Manager and Executives Inventory Control

Office Administration Tender Processing

Guest Relations Executives/ Managers AMC / Warranty / Insurance


Management
Media Asset Management
Liaison with building managers/ tenants
Account Executives for tenant
management Audits for EHS, Energy,
Thermography, Quality
IT Support Management Management

Concierge Services Govt certifications

Mail Room Management Procurement stationaries and


offices instruments
Help Desk / Customer Care Executives
Administration of Third party
Contact Staff vendors – Insurance, Travel,
Concierge , Transport, Mail Room, Courier
Event Management or any help desk – Admin, Facility, HR Help
Desks
Preventive Management

© 2019 SuperSeva Services Pvt. Ltd. All rights reserved.


BUILDING SOFT SERVICES

Common Area Maintenance Facade Cleaning

Security Club / Front office Maintenance

Housekeeping Energy Management

Parking Staff Environment, Health and Safety

Interior and Exterior Management Food court/ cafeteria


management
Waste Management
Food and Beverage Vending
Pest Control Services
Gym and Health Care Centre Manage-
Landscaping and Horticulture ment

Deep Cleaning Services

© 2019 SuperSeva Services Pvt. Ltd. All rights reserved.


TECHNICAL MAINTENANCE AND
OPERATIONS

Asset Management

Telecom and intercom solutions

Electrical System

Fire Safety System

HVAC

DG Operation and Maintenance

Lifts and Elevator

Gate Barrier System

Access Control System

Backup Power Supply

Water and Fire Pumps

Sanitary and Plumbing System

Parking Management

CCTV

© 2019 SuperSeva Services Pvt. Ltd. All rights reserved.


SUPERSEVA FACILITIES MANAGEMENT
TRANSITION PROCESS

Preliminary
Facility Audit

Manpower Due Diligence Quantify Site Specific


Analysis Surveys Service Levels Training

Evolve Operations Design SOPs Maintenance Takeover from


Methodology and System Check lists and Project Team
Implementation Schedules

Core Resource Team Creation of MIS Escalation Implement Audit


Deployment and Records Matrix Systems

Full Deployment/
Site Takeover

© 2019 SuperSeva Services Pvt. Ltd. All rights reserved.


BENEFITS WITH SUPERSEVA

SLA-driven, professional Grooming


staff

Identification of right Performance monitoring and


resource appraisal

Induction and process Career progression


training

Ongoing skills upgrade Attrition management

© 2019 SuperSeva Services Pvt. Ltd. All rights reserved.


INDUSTRIES WE WORK WITH

IT / Corporate/ FMCG
/ Pharma / Biotech Hospitals
companies

Manufacturing / Retail Outlets/


Industries Showrooms

5 star Hotels /
Banks / Insurance
Resorts

Co working Space RWAs

Malls Airports

Tech Parks

© 2019 SuperSeva Services Pvt. Ltd. All rights reserved.


OUR VALUE PROPOSITION
Established in 2000

HQ-ed in Bangalore with offices in Mumbai, Delhi,


Chennai, Hyderabad & Pune

Mission:

Achieving excellence in enterprise support services using process innovation and


technology.

Vision:

To be the partner of choice for exemplary Support Services and Solutions to pro-
gressive enterprises.

Service Quality Assurance:

ISO 9001:2015 certified


Enabled via state-of-the-art, comprehensive technology

Clients:

200+ enterprises PAN-India across 22 cities

Team:

Management: 15
Manager & Supervisory: 60
Backend: 110
On-ground: 1000+

Operational Presence:

Vizag, Lucknow, Gurgaon, Noida, Kolkata, Bellary, Bhubaneswar, Jamshedpur,


Chandigarh, Jaipur, Bhopal, Ahmadabad, Jaipur, Nagpur, Aurangabad, Indore &
Raipur.
© 2019 SuperSeva Services Pvt. Ltd. All rights reserved.
CERTIFICATIONS

SUPERSEVA: CLIENT PORTFOLIO


Delivering Delight as the Extended Support Services arm of Leading Enterprises

© 2019 SuperSeva Services Pvt. Ltd. All rights reserved.

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