CURRICULUM VITAE

NAVEEN M. LAGISHETTY
Century Qrts, Bldg. No.4,
Room No.2, P.B.Marg, Worli,
Mumbai-400030. Contact No.: 09820841806
Maharashtra. E-mail ID : naveen9870@gmail.com

CAREER OBJECTIVE:
To join an organization where my knowledge and skills will add value and also to enhance self-
growth and contribute to the growth and development of the organization.

WORK EXPERIENCE:

 Currently working as Senior Customer service Executive in Teleperformance from 04-Apr-2019 to

Role and Responsibilities: I am working as Senior Customer Service Executive who

Daily reporting of GCMI (Global Control Management Information) data into system called
Hypercube after reconciling breaks by comparing Investment banking reports and also preparing
weekly deck for the same.

 Worked in Tata Consultancy Services Limited as Senior Process associate form 25-Jun-2013 to 02-
Apr-2019.

Role and Responsibilities: I worked as a Senior Team member who handle the team of 6
members, my role is to give process training to new joiners in my team, allocation of work, handling and
assisting team members in resolving their queries and to complete BAU within TAT. Also handling
various tasks, assignments, and other works assigned to me by Team Leader (TL), & Manager and submit
the within the given timelines.

 Verification of Work trackers, preparing of MIS reports (daily, weekly and monthly), keep tracking
of email from clients and customer service officers and assist and advising them for quick and best
resolutions. Ensure the work is to complete given time lines and send confirmation through emails
to our Client.

 PROCESS: GCC/INFODESK: Worked from January 2016 to March 2019 for

a) GCC: Preparing GCC work tracker and input of Citibank customer’s Checks (US/Foreign checks)
into GCC database by viewing Checks in Citidirect on daily basis and also verifying the checks
input by maker.
 b) Info desk: Preparing Info desk work tracker and sending of Account statements and transaction
details to Citibank customers and Customer relationship Officers as per their request on daily basis
and also monitoring and verifying statements sent by maker to the requestors.

c) Trial notification: Downloading the data files from Delaware server and generating reports of
closing balances from Trial database and notifying these closing balances to Citibank Delaware
customers through application Remit after reconciling special handling accounts & automated
transactions and also verifying the same.

d) DEOD: Start of day activities for DEOD, notifying the overdraft accounts of Citibank
Delaware customers on daily basis in database. Also verifying the reconciliation and comments
updated by maker and generating reports from database and sending the same to customer service
officers.

e) NYOD: Start of day activities for NYOD, and notifying the reasons of overdraft accounts to
Citibank New York customers on daily basis in database. Also verifying the reasons updated in
database by maker and generating reports from database sending the same to customer service
officers.
f) Credit Reference: Providing credit facility of Citibank customers in prescribed format to their
vendors as per their after reviewing customer profile.

g) Preparing weekly and monthly reports for MIS and updating the same in Process Monitor for audit
and records purposes and also preparing reports for RCSA (Risk control and self assessment)

 PROCESS: WORLD LINK: Worked from June 2013 to December 2015 for Citibank
process World link Cabs

Worked for Citibank US product call WORLDLINK involves client reconciliation.

a) Reconciling of client accounts involves resolving debits and credits breaks of clients accounts for
around 20 different currencies and by using multiple systems like Extra attachment, GPP and Citi
Direct.
b) Reducing maximum discrepancies against incoming and helping customer service team for errors
and customer queries and contacting other support teams for resolving discrepancies.
c) Daily updating of tracking sheet involves status of held items, open deals, large debits and credits
breaks, refunds status for returned credits.
d) Daily preparation of resolves data of team members and daily data entry process on EOD.
e) Preparing clients monthly financial statement for ageing discrepancies.

ACHIEVEMENTS:

Awarded as TCS GEMS for reducing maximum discrepancies by 100% quality and accuracy for the
month of December 2013.

Awarded Star performer of the month for February 2014 for reaching target and got clients appreciation
for helping customer service teams.

 Worked as an Accountant in KALPESH S. SHAH & CO. from February 2011 to June 2013.

JOB PROFILE:
 a) Enter Sales, purchases, cash and bank voucher entries of various clients.
b) Enter all relevant Journal Entries and Preparation of BRS for various clients.
c) Calculating VAT, Service Tax, and T.D.S Keeping Track on Debtors & Creditors
d) MVAT, Service Tax, PT registrations and amendments.
e) Helping and assisting in Audit, Income Tax, Sales Tax and Service Tax matters and all other
office work etc.

 Worked as Junior Accountant in Hindustan Apparel Industries from November 2009 to January
2011.

JOB PROFILE:

a) Supporting A/c’s of Hindustan Apparel Industries as well as its Sister Concerns – India
Impex, M/s. Universal Fashions & Hai Apparel Ltd

Handles Accounts & Administrative procedures like:

EDUCATION QUALIFICATION:

 PGDFM (DLP) passed with First Class in December 2016 from Welingkar Institute of
Management.

 T.Y. B com passed with Second Class in October 2009 from Mumbai Board.

 H.S.C. Passed with First Class in March 2006 from Mumbai Board.

 S.S.C. Passed with First Class in March 2004 from Mumbai Board.

OTHER QUALIFICATION:

 MS-OFFICE 2003 (Advanced Excel Vlookup).

 Email (outlook express) & Internet, Tally ERP.9, 45 w.p.m. in Type writing

STRENGTHS:

 Ability to work with Team

 Open to new challenges and solutions

 Committed to work, positive attitude and hard working nature

NAME : NAVEEN M. LAGISHETTY

FATHER’S NAME : MUTHAIAH M. LAGISHETTY

DATE OF BIRTH : 13-01-1988

MARITAL STATUS : SINGLE

RELIGION : HINDU

HOBBIES : SURFING INTERNET & LISTENING TO MUSIC

LANGUAGES KNOWN : ENGLISH, HINDI, MARATHI & TELUGU

LACE : MUMBAI

DATE : (NAVEEN M. LAGISHETTY)