Make payments, give us meter readings, and manage your

account at any time of the day or night.

nwl.co.uk
Your account number Bill number

Mr Ionut Puscasu
6743 6802 00 10181527
Mr Ionel Puscasu Bill date
Sent by email to 1 October 2019
IPUSCASU29@YAHOO.COM

Last bill
(5 April 2019) Your payment
£0.02
will be
What you paid
Hello Mr Puscasu & Mr Puscasu £150.00
New charges
Your water bill £153.64 from
6 April 2019 to 1 October 2019 Account balance 1 November 2019.
£3.66
A Based on an actual meter reading

What's in this bill? Your monthly

payment has
We've split your bill into three clear sections.
been reviewed
You don't need to do anything, we'll take your

1
About your usage payments by Direct Debit.
Your usage and charges for this bill
Could you save money?
How we worked out your
new payment amount

2
Stay in control F Current balance £3.66
Payments since last time
The Direct Debit Guarantee n Estimated usage over £312.91
the next 12 months

m New monthly payment £26.00

3
Useful information
Useful contact details
Everything else you need to know We'll take your monthly Direct Debit of £26.00 on
or immediately after the 1st of each month. We'll
review your monthly payment at your next bill.

Page 1 of 4
1. About your usage Your supply details
Address 17 Shalstone, Washington
H What you've used supplied:
Meter 10LU044591
Latest Previous Total number:
reading reading used

768 p
x 732 v
x 36 m³ What you've used
1 Oct 2019 5 Apr 2019 See below This bill (5 April 2019 to 1 October 2019)
(actual reading) (actual reading) for charges.
36 m³

Last bill (5 October 2018 to 5 April 2019)

I Water charges (6 April 2019 to 1 October 2019) 34 m³
This is the charge for treating the water and getting it to you.
Fixed charge 179 days at £42.93 per year = £21.00 How your usage compares
Usage 36m³ at £1.2852 per m³ = £46.27 Number of
Discount for paying by Direct Debit at -£3.75 per year = -£1.83 people in
household T U V WX
b Sewerage charges (6 April 2019 to 1 October 2019) Typical usage over 28 45 60 75 85
This is the charge for taking used water and rainwater away through the six months (m³)
sewer.
Visit nwl.co.uk/watermeter to use our water
Fixed charge 179 days at £92.11 per year = £45.05
usage calculator, plus instructions on how to
Usage 36m³ at £1.2494 per m³ = £44.98 read your meter.
Discount for paying by Direct Debit at -£3.75 per year = -£1.83
What is a cubic metre (m³) ?
New charges this bill £153.64 It's 1,000 litres or 220 gallons of water, which
gets you either...
You don't pay VAT on your water charges.

C 12
baths
c 28
showers
f 14
washes

Do you qualify for up to 50%

off?
With SupportPlus, you could get a discount of
up to 50% from your water bill if your:
· Total household income is under £16,105
and your annual water bill is 3% or more
of this income, after your rent or mortgage
· Total household income doesn't cover
your essential household needs
If you think you qualify for this discount, please
visit www.nwl.co.uk/supportplus to find out
more.
You can apply for the discount by emailing
supportplus@nwl.co.uk or by giving us a
call.
Don't qualify for SupportPlus?
We know everyone's situation is different,
which is why we have a range of support to
help with your bills.
Please see useful information in section 3.

6743680200 Page 2 of 4
 2. Stay in control
A Payments since last time
1 October 2019 £25.00 1 August 2019 £25.00 3 June 2019 £25.00
2 September 2019 £25.00 1 July 2019 £25.00 1 May 2019 £25.00

Total payments £150.00

When you pay by Direct Debit you're protected by the Direct Debit
Guarantee
· This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
· If there are any changes to the amount, date or frequency of your Direct Debit we will notify you 10 working days in advance of your account being
debited or as otherwise agreed. If you ask us to collect a payment, confirmation of the amount and date will be given to you at the time of the
request.
· If an error is made in the payment of your Direct Debit, by us or your bank or building society, you are entitled to a full and immediate refund of the
amount paid from your bank or building society.
· If you receive a refund you are not entitled to, you must pay it back when we ask you to.
· You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also
notify us.

6743680200 Page 3 of 4
3. Useful information

Found a leak or water emergency?

Phone 0345 717 1100 as soon as possible. We're here 24 hours a day. K
Need to contact us about your bill?
You can visit nwl.co.uk at any time of the day or night. Or you can phone 0345 733
5566 between 8am and 8pm Monday to Friday, and from 8am to 1pm on Saturdays.
M
Trouble paying? Priority services
If you're finding it hard to pay, there are We can provide this bill in Braille,
ways we can help. in large print or on CD. Call us on
0345 733 5566.
g If you're on certain benefits, we may be able to
take money straight from your benefits. This is If English isn't your first language, you can ask for our
called Water Direct. freephone translation service. And if you're deaf or hard of
hearing, dial 18001 before any of our numbers and a Text
Relay operator will join the call.
J If you receive qualifying benefits, have a water
meter, have at least three children under 19, or If you think you'll need extra support if your water supply is
someone in your house has a medical condition interrupted, you can register with us online at
which means they use a lot of water, you may be www.nwl.co.uk/extracare.
eligible for our WaterSure tariff.
Give us your feedback
Z We may be able to reduce your water bills by up
to 50% or provide support with your water debt.
We always try to get things right first time,
but we realise that this isn't always
Please see page 2 for more details.
the case.
Whatever your situation, the best thing you can do is get in
touch. Call us on 0345 733 5566 and we can come to a If you're not happy, we'd like to talk to you so we can put it
solution together. right as quickly and effectively as possible. Please call us
on 0345 733 5566 or write to: Northumbrian Water, PO
For information on our 2019/2020 tariffs and charges, Box 200, Durham, DH1 9WG.
visit www.nwl.co.uk/tariffsandcharges.
The Consumer Council for Water
If you've followed our complaints process but are still
unhappy, the Consumer Council for Water offers free
independent advice. You can visit their website at
ccwater.org.uk, call them on 0300 034 2222, or write to
them at: Consumer Council for Water, c/o 1st Floor,
Victoria Square House, Victoria Square, Birmingham,
B2 4AJ.
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e Follow us on twitter @nwater_care

Calls to 0345 numbers are charged at the local rate. Charges for calls from mobile phones may be higher. We monitor and record calls to improve our
service and training.

Head office: Northumbrian Water, Customer Centre, PO Box 300, Durham, DH1 9WQ.
Northumbrian Water Limited. Registered in England and Wales, registration number: 02366703. VAT registration number: GB 499 9803 59.
Registered office: Northumbria House, Abbey Road, Pity Me, Durham, DH1 5FJ.
You can read our privacy statement to find out more about how Northumbrian Water protects your data on our website at www.nwl.co.uk/privacy-policy

6743680200 Page 4 of 4