Emergencies Bill Enquiries and

Customer Service
First Utility Loss of supply?
PO Box 4360 Helpline number is dependent Call us on
Warwick, CV34 9DB on meter location, see page 4 01926 320 700
Smell gas?
Call 0800 111 999

T Account Number 1606617

Bill Number 12729485
Bill Date 17 Jun 2015
Mr. Kulvinder Johal Payment Due 02 Jul 2015
84 Catherine Gardens
HOUNSLOW Bill Period 17 May 2015 - 16 Jun 2015
TW3 2PR
VAT Registration Number GB 867 2447 91
FirstUtilityDualPaper201311 \56450

Could you pay less?

Dear Mr. Johal Your Personal Projection is £1663 per

year.

Your Electricity and Gas Bill This is your estimated energy spend for
your current tariff assuming you use the
same amount of energy as you did last
Summary year. It includes any discounts and
charges like VAT.
Previous balance £ 882.73
Payments received See page 3 £ 300.00 Our cheapest tariff for you
iSave Fixed July 2016 Direct Debit ebill -
over the next 12 months you could save
Outstanding balance = £ 582.73 £263.51*
New Charges (Payment Type: Cheque)
*you may be charged £30 per fuel if you
Electricity See page 4 £ 82.53 cancel more than 49 days before your
current tariff ends.
Gas See page 5 £ 8.88
Refunded invoice amounts See page 3 £ 609.83 CR Tariffs may be withdrawn at any time.
Switching tariffs may involve moving to
different terms and conditions. Visit our
website for details.
TOTAL NOW DUE = £ 64.31 Remember - it might be worth thinking
about switching your tariff or supplier. For
more information on your tariff and
switching, see overleaf.

For further information and help understanding your bill please visit the help and
advice section of our website www.first-utility.com/help

Payment due by 2 July 2015.

Page 1 of 6
First Utility Ltd: Point 3 : Opus 40 Business Park : Haywood Road : Warwick : CV34 5AH
UK Registered in England & Wales No. 05070887
 First Utility Account Number 1606617
PO Box 4360
Warwick, CV34 9DB 17 Jun 2015
Bill Date

About your tariff

Information about your current tariff*. You can use it to compare to others we have
available.
*if you have recently changed tariff your bill may be based on your previous tariff rates

Electricity Gas

Tariff name: iSave Fixed v37 March Tariff name: iSave Fixed v37 March
2016 ebill 2016 ebill
Payment method: Pay on receipt of bill Payment method: Pay on receipt of bill
FirstUtilityDualPaper201311 \56450

Tariff end date: 31 March 2016 Tariff end date: 31 March 2016
Exit fees*: £30 per fuel Exit fees*: £30 per fuel
* if you cancel more than 49 days before the tariff end date
Annual usage (may include estimates) - Annual usage (may include estimates) -
8,561 kWh 10,557 kWh

Your tariff rates

Unit rate per kWh: 12.134p Unit rate per kWh: 3.413p
Standing charge: 17.70p per day Standing charge: 17.70p per day
Prices inclusive of VAT
You are currently choosing to pay upon receipt of your bill which means the standing charge
displayed is slightly higher than it would be if you paid by Direct Debit. We’re pleased to tell
you that we’re not yet implementing these higher charges so you are currently benefiting
from our lowest rates. We may implement these charges in future but you’ll always have the
option of moving to Direct Debit should you wish.

About your TCR

Electricity Gas
Tariff Comparison Rate : 14.15 per kWh Tariff Comparison Rate : 3.89 per kWh

Your TCR for iSave Fixed v37 March 2016 takes into account any discounts and additional
costs and can be used to compare the price of energy across tariffs. It is based on the energy
consumption of a typical consumer (3,200kWh/year for electricity and 13,500kWh/year for
gas), and should be used as a guide only. Actual prices will vary according to your usage. Visit
our website www.first-utility.com or call 01926 320 700 for more information.

About your usage

Electricity (kWh) Gas (kWh)

We do not yet have enough information to show you a summary of your energy use for this
bill period compared to the same period last year.

Any questions? Visit www.first-utility.com, email customer.service@first-utility.com, or call

our customer service team on 01926 320 700.

Page 2 of 6
 First Utility Account Number 1606617
PO Box 4360
Warwick, CV34 9DB 17 Jun 2015
Bill Date

Payments and Refunds

Payments
Credit Card - Payment 25 May 2015 £ 300.00
TOTAL £300.00

Credit Notes
FirstUtilityDualPaper201311 \56450

Bills cancelled since 16 Dec 2014

Date Product Amount
16 Dec 2014 Usage Charge Single Rate - Elec £ 54.37 CR
16 Jan 2015 Usage Charge Single Rate - Elec £ 119.90 CR
16 Feb 2015 Usage Charge Single Rate - Elec £ 119.88 CR
16 Mar 2015 Usage Charge Single Rate - Elec £ 98.46 CR
16 Apr 2015 Usage Charge Single Rate - Elec £ 99.80 CR
16 May 2015 Usage Charge Single Rate - Elec £ 88.38 CR
16 Jun 2015 Tax £ 29.04 CR
TOTAL £609.83 CR
 First Utility Account Number 1606617
PO Box 4360
Warwick, CV34 9DB 17 Jun 2015
Bill Date

Electricity Statement
Electricity Readings for Meter S73C32121 Electricity
Supply Number
Opening Read Opening Closing Read Closing
kWh Rate (£) Price 01 801 100
Read Date Type Read Read Date Type Read S
20 0000 2847 070
03/12/14 D 19723.000 16/12/14 E 19780.150 57.150 0.11556 £ 6.60
16/12/14 E 19780.150 16/01/15 E 19906.176 126.026 0.11556 £ 14.56
Emergencies
FirstUtilityDualPaper201311 \56450

16/01/15 E 19906.176 16/02/15 E 20032.176 126.000 0.11556 £ 14.56

16/02/15 E 20032.176 24/02/15 C 20059.000 26.824 0.11556 £ 3.10 Loss of supply?
Call 0845 770 8090
24/02/15 C 20059.000 17/03/15 C 20143.000 84.000 0.11556 £ 9.71
17/03/15 C 20143.000 16/04/15 E 20223.951 80.951 0.11556 £ 9.35
16/04/15 E 20223.951 16/05/15 E 20295.834 71.883 0.11556 £ 8.31
16/05/15 E 20295.834 16/06/15 E 20366.475 70.641 0.11556 £ 8.16

Usage Charge £74.35

Read Types:
C = Customer E = Estimate D = Deemed R = Routine S = Smart I = Initial F = Final

Electricity Charges 03 Dec 2014 - 16 Jun 2015

Standing Charge Single Rate - Elec 31 days @ 13.72p per day £ 4.25
Usage Charge Single Rate - Elec £ 74.35

Total supply charges £ 78.60

VAT @ 5% £ 3.93
Total cost of electricity £82.53

Page 4 of 6
 First Utility Account Number 1606617
PO Box 4360
Warwick, CV34 9DB 17 Jun 2015
Bill Date

Gas Statement
Gas Readings for Meter 00282660 Gas
Supply Number
Opening Read Opening Closing Read Closing
Read Date Type Read Read Date Type Read Units m3 3365319310
16/05/15 E 3651.0 16/06/15 E 3655.1 4.1 11.6

Total m3 11.6 m3
FirstUtilityDualPaper201311 \56450

Read Types:
C = Customer E = Estimate D = Deemed R = Routine S = Smart I = Initial F = Final Gas Safe
Gas Meter Type
Register
Imperial meter - Units are measured in 100's of cubic feet (ft3). To convert to m3 multiply by 2.83. Gas Safe Register
replaced the CORGI
gas register in Great
testtest
How We Calculate your Gas Charges Britain and Isle of
Man. Always use a
m3 to kWh Conversion Gas Safe registered
Date m3 Correction Factor Calorific Value kWh Rate (£) Price
testtest
engineer to install,
repair and service
16/06/15 11.6 x 1.02264 x 39.3 ÷ 3.6 = 129.500 x 0.03250 =£ 4.21 your gas appliances.
Always ask to see
Total = £4.21 their ID card. Be gas
testtest

safe. For more

A correction factor of 1.02264 is applied to account for fluctuations in temperature and pressure of gas in the UK. information and to
The Calorific value is the amount of energy released when gas is burnt. The quality of gas varies slightly every day so find and check an
the average Calorific value for the bill period is used when calculating the number of kilowatt-hours used. engineer go to
www.GasSafe
Register.co.uk or
Gas Charges 16 May 2015 - 16 Jun 2015 call 0800 408 5500.
Standing Charge - Gas 31 days @ 13.72p per day £ 4.25
Usage Charge - Gas £ 4.21

Total supply charges £ 8.46

VAT @ 5% £ 0.42
Total cost of gas £ 8.88
Smell gas?
Call 0800 111 999

Page 5 of 6
 Our fuel mix
To see how we generate your electricity supply
please visit our website www.first-utility.com
About your bill
Your bill has been designed using feedback from industry bodies including Ofgem,
Consumer Focus and Which?, with the aim of making it clear and easy to understand. Moving home?
We continue to develop our energy bills in line with customer and industry feedback. Don’t forget to let us know!
We need the date of your move, your final
If you have a Smart Meter or if you submit a meter read every month then we will send meter reads and your forwarding address.
you a bill based on your actual energy usage. If you don’t have a Smart Meter or if you
are unable to submit a meter read every month then your bill will be estimated. Call us on 01926 320 700

For more information on how we estimate bills please visit the Help and Advice section
of our website www.first-utility.com Understanding your bill
Climate Change Levy (CCL) If you are a
Our commitment to you business customer CCL is a tax on energy.
At First Utility we are committed to providing you with a valuable and reliable service. Our Its aim is to encourage users to improve
codes of practice set out our full commitment to you, including advice on energy efficiency energy efficiency and reduce carbon
and a comprehensive complaints handling process to solve any problems. Please visit our emissions.
Help & Advice section of our website www.first-utility.com Correction Factor The change in pressure
If you need to make a complaint you should contact us directly in the first instance. In the of the gas from sea level to the gas supplier
rare event you remain dissatisfied with the outcome alternative advice can be sought from requires a correction factor to be applied.
Citizens Advice consumer service, who are part of Trading Standards, on 03454 04 05 06 Calorific Value Gas is charged on the
or at www.citizensadvice.org.uk/energy. amount of energy (heat) that it releases. The
It's easy to get free, independent advice so that you "Know your rights" as an energy calorific value is applied to convert the units
consumer. You might want to get a better deal, find out how to make a complaint, get of gas you have used in volume to the actual
advice about the quality of your electricity or gas supply, or ask for help if you're struggling amount of energy used.
to pay your bills. To "Know your rights" visit www.citizensadvice.org.uk/energy for up to
date information or contact the Citizens Advice consumer service on 03454 04 05 06.

Customer Priority Register Help and Advice

If you are of pensionable age, have a disability, are chronically sick or have a hearing Visit our website where we have answers
and/or visual impairment we offer a selection of free services to help you manage your to an extensive list of frequently asked
energy usage. To find out more about these services and to register if eligible, please questions. www.first-utility.com
call 01926 320 708. To contact us using the Typetalk service dial 18001 01926 320 700.

Paying Your Bill

The easiest way to pay your bill is by Direct Debit. We tell you in advance when each Need assistance?
payment will be made, so you remain in control. Payments made by a method other than If you have a query about your energy bill
Direct Debit may incur a charge of up to £24 per year. or need help understanding it then talk to
our customer service team.
To set up a Direct Debit payment
To set up a Direct Debit simply fill out the form below and return it to us at the address Customer service: 01926 320 700
shown. Alternatively, call us on 01926 320 700. customer.service@first-utility.com
Online payment by Credit/Debit card: Business support: 0800 0115 090
If you have an outstanding balance on your account you can make a secure payment business.support@first-utility.com
online using a credit or debit card. Simply log on to your account by visiting
www.first-utility.com and clicking on 'My Account'. If you need to discuss payments, or would
like more information on how to pay your
Paying at a bank bill please contact our credit control team.
Cash payments can be made over the counter at any Natwest branch. Simply fill out the credit.control@first-utility.com
Giro slip if provided. Please include your customer account number as a payment reference.
Please have your account number ready
Paying by cheque when you call.
If you want to make a payment by cheque please allow at least 2 working days before
the due date for us to receive your payment. Cheques should be made payable to First Utility Limited, PO Box 4360, Warwick, CV34 9DB
"First Utility Ltd" and sent to First Utility, PO Box 4360, Warwick, CV34 6DB. Registered in England and Wales : Registered Number 05070887
Registered Office: Point 3, Opus 40 Business Park, Haywood Road,
Please ensure you write your account number on the reverse of the cheque and Warwick, CV34 5AH
remember to attach a stamp.

Instruction to your Bank or

Building Society to pay by Direct Debit
Please fill in the form and send to First Utility : PO Box 4360 : Warwick : CV34 9DB
Name and full postal address of your Bank or Building Society Originator's Identification Number The Direct Debit Guarantee
To: The Manager Bank/Building Society
6 8 5 8 8 9
l This Guarantee is offered by all banks and building societies that accept
Address Reference (please insert your First Utility account number) instructions to pay Direct Debits.

l If there are any changes to the amount, date or frequency of your Direct Debit
First Utility will notify you three working days in advance of your account being
Instruction for your Bank or Building Society debited or as otherwise agreed. If you request First Utility to collect a payment,
Please pay First Utility Direct Debits from the account detailed in
Postcode this instruction subject to the safeguards assured by the Direct confirmation of the amount and date will be given to you at the time of the
Debit Guarantee. I understand that this instruction may remain request.
with First Utility and, if so, details will be passed electronically to
Name(s) of Account Holder(s) my Bank/Building Society.
l If an error is made in the payment of your Direct Debit or your bank or
building society you are entitled to a full and immediate refund of the amount
Signature(s) paid from your bank or building society.
Branch Sort Code - If you receive a refund you are not entitled to, you must pay it back when
First Utility asks you to.

Bank/Building Society account number l You can cancel a Direct Debit at any time simply by contacting your bank or
Date building society. Written confirmation may be required. Please also notify us.

Bank and Building Societies may not accept Direct Debit Instructions for some types of account