11 GENERAL ORDERS

1. To take charge of this post and all company properties in view and to
protect/preserve the same with utmost diligence.
• Materials Control- gate pass/ delivery receipt, proper storage in
warehouse, frisking
• Vehicle Control- verify, traffic assistance
• Roving: loose items (helmets, bags, etc.), items not in usual place,
unlocked doors, lighting and electrical, un-locked doors
• Defective building equipment/ electrical/ wiring/ lighting

2. To walk in an alert manner during my tour of duty, keeping always on the alert
and observing everything that takes place within sight or hearing.
• No sleeping
• No cellphone
• Roving: observations, logbook, reports, unlocked doors/ windows,
unauthorized persons
• Lobby and Entrance Guards: ID, Gate Pass
• Parking: unauthorized vehicles, perimeter, “istambay”

3. To report all violations of orders I am instructed to enforce.

• Violation Report/ Incident Report
• Verbal
• Written
• SG must report to DC/ ADC. DC/ ADC must report to Client
Representative
• When in doubt, verify with Client Representative

4. To relay all calls from posts more distant from the guard house than my own.
• Co-guard not responding to radio call. Relay message in case receiver is
out of range.
• Call cellphone of subject if urgent.
• Relay messages

5. To quit my post only when properly relieved.

• No unmanned post
• Sleeping/ un-alert = unmanned
• Ask for reliever during break time

6. To receive, obey, and pass on to the relieving me all orders from company officers or
officials, supervisors, post-in-charge or shift leaders.
 • Write instructions in logbook, read back to admin/ personnel to confirm
details. Write date, time received, how received. Properly endorse to co-
guard/ other personnel.
• When assuming post, read all instructions. Ask outgoing guard for
instructions given during his shift.
• Take note of special instructions, from VIPs, urgent/ critical matters.
• Execute instructions immediately and give feedback when done or if there
are problems.

7. To talk to no one except in line of duty.

• No cellphone while on duty
• No chismisan with co-guard or other persons, especially outsiders.
• No fraternizing/ familiarization with persons in AOR
• Be careful when giving out information

8. To give the alarm in the case of fire or disorder.

• Verify alarms
• Inform DC/ ADC and company officials
• Immediate action.

9. To call the superior officer in any case not covered by instructions.

• DC/ ADC
• Admin Officers/ Property Manager
• Agency Officers

10. To salute all company officials, superiors in the agency, ranking public officials and
officers of the Philippine National Police.
• Due courtesy to all persons
• Company Officials
• VIP/ Company Owners

11. To be especially watchful at night and during the time for challenging, to challenge
all persons on or near my post, and to allow no one to pass or loiter without proper
authority.
• ID Policy
• Overtime authority
• Gate Pass
• Verify tambay, but observe proper courtesy
• Patrol perimeter, entrance doors, windows
 CODE OF ETHICS

1. As a security agent, his fundamental duty is to serve the interest or mission of his
agency in compliance with the contract entered into with the clients of the agency
he is supposed to serve.
• Duties and Responsibilities
• House Rules
• Manning Schedule

2. He shall be honest in thoughts and deeds both in his personal and official
actuations, obeying the law of the land and the regulations prescribed by his
agency and those established by the company he is supposed to protect.
• Honesty in dealing with money and company property
• Honesty in reporting to Admin (Client)

3. He shall not reveal any confidential matter that is confided to him as security
guard and such other matters imposed upon him by law.
• Information security
• No unnecessary conversations

4. He shall act at all times with decorum and shall not permit personal feelings,
prejudices and undue friendship to influence his actuation in the performance of
his official functions.
• Courtesy at all times
• Maximum tolerance

5. He shall not compromise with criminals and other lawless elements to the
prejudice of the customer or his client but assist government in its relentless drive
against lawlessness and other forms of criminality.
• No connivance. Report all violations.
• Consistent application of personnel, material, and vehicle controls.

6. He must carry out his assigned duties as security guard or watchman as required
by law to the best of his ability and safeguard life and property to the
establishment he is assigned.

7. 7. He shall wear his uniform, badge, patches and insignia properly as a symbol of
public trust and confidence as an honest and trustworthy security guard

8. He must keep his allegiance first to the government, to the agency and to the
establishment he is assigned to serve with loyalty and dedicated service.
 • Chain of Command
• Internal problems should be solved internally
• Loyalty is to the client not to any particular person/ persons in the client’s
organization.

9. He shall diligently and progressively familiarize himself with the rules and
regulations laid down by his agency and that of the customer or clients.
• House Rules
• Duties and Responsibilities

10. He shall at all times be courteous, respectful and salute to his superior officers,
government officials and officials of the establishment where he is assigned and
the company he is supposed to serve.
• VIPs
• Everyone is your customer

11. He shall report to perform his duties always in proper uniform and neat in his
appearance.

12. He shall learn at heart or memorize and strictly observe the laws and regulations
governing the use of firearms.
 CODE OF CONDUCT

1. To carry with him at all times during his tour of duty his license and identification
card and the Duty Detail Order.

2. He shall not use his license and privileges to the prejudice of the public, clients or
customers and his agency.

3. He shall not engage in any unnecessary conversation with anybody except in

discharge of his duties or sit down unless required by the nature of his work and
at all times keep himself alert during his tour of duty.

4. He shall not read newspapers, magazines, books, etc. while actually performing
his duties.

5. He shall not drink intoxicating liquor immediately during or before his tour of duty.
6. He shall know the location of the fire alarm box near his post and to sound the
alarm in case of fire or disorder.

7. He shall know to operate the fire extinguisher at his post.

8. He shall know the location of the telephone / and the telephone number of the
police precincts as well as the telephone number of the fire stations in the
locality.

9. He shall immediately notify the police in case of any sign of disorder, strikes, riot,
or any serious violation of the life and property.

10. He shall familiarize himself with the Private Security Agency Law (RA No.5487)
and the implementing rules and regulations.
 Moral Values Important for Security Personnel

Honesty
The quality of being fair and truthful, and straightforward.

Trustworthiness
Able to be relied on to do provide what is needed or right.

Dependability
Abe to be trusted to do something even without supervision.

Perseverance
The quality that allows someone to continue trying to do something even though
it is difficult.

Determination
A quality that makes someone continue trying to achieve something that is
difficult. A firm and fixed intention to achieve a desired end of great courage.

Loyalty
A feeling of strong support for someone or something