Future Cabin Crew Essential Book

How to Prepare for

the Cabin Crew
Interview Succinctly
By NICOLETA GHERMAN
,
Cabin Crew Trainer & Recruiter
E-BOOK 1:

FUTURE CABIN CREW INTERVIEW

GUIDE
Once you have found a recruitment announcement relating to cabin crew
jobs, you either must fill in the application form then get invited to an
assessment day (AD) or prepare all required documents and attend an
open day (OD).

Don’t forget that depending on your qualifications found in the CV and cover letters; recruiters
will select eligible applicants to participate in cabin crew job interviews. If you don’t meet the
criteria set by the airline, including customer service experience, language knowledge, level of
education, height, etc. you will not be invited to attend the interview.

1. During the OD, all candidates are requested to hand in their documents to one of the
recruiting officers and answer typical questions. If everything goes well, you will either
get right away an invitation to the AD or by evening time you will get an e-mail or a
phone call, and you will be invited to attend AD the next day. If the airline invites you
from the beginning to an AD, your documents should be submitted already via their
application form. Application forms must be carefully and neatly filled in.

2. The next stage of the hiring process includes testing, many airlines implementing English
or other language examinations to test the candidates’ proficiency. Other airlines require
a short Math test based on division, currency conversion, multiplication, time zones
calculation, etc. Pay attention to comprehensive tasks, based on a text. In order to
answer some questions you might need to read between the lines.
3. Candidates must also pass a grooming test and reach test, meaning that you must show
good posture and to demonstrate the ability to reach an overhead height or have a
specified height physically. Make sure you are dressed to impress.

4. Airlines are looking for well-prepared persons, and most likely, they might put you in
various hypothetical customer care scenarios (role-plays/inflight situations), asking you
to give the correct answers. Before answering any question, always keep in mind that in
aviation safety comes first, then passenger service. Show your service mind skills and
that you have experience in dealing with customers, by solving the customer’s problem/s
with care and in a helpful manner. Make your customer happy, so the recruiter will see in
you a person ready to face the customers’ needs up in the sky.
But what is the service mind? Onboard an aircraft it is an activity that should be done in
a civilised manner, showing a lot of attention, patience to your guests, all these with a
smile from the heart. The service you provide it doesn’t only mean to serve the
passengers with food, beverages or sell duty-free products, but also to anticipate their
needs, offering an excellent service. You must show the recruiters that you can represent
the image of the company very well through your customer service skills. It is also vital
to document yourself and learn more not only about geography but also about worldwide
cuisine and culture differences, before attending an interview. In this way, you can offer
an elaborated and a sophisticated service on board.

5. During the creativity or group exercises, you must show your interaction skills, as this job
is all about teamwork; recruiters are not very interested in the subject matter, but more in
how well you cope with the given situation and in your charisma. Do not ignore
anyone’s ideas and give all your colleagues the chance to talk. Show your sensitivity
and try not to disagree with anyone. As a future cabin crew, one of your tasks is also to
make your colleagues feel comfortable and help them when in need.

6. During the interview (when handing in your CV, when doing the grooming check or
during the Final Interview) you might be asked typical questions like: “Why did you
apply at our airline?” or “What do you know about us?” etc. Before any interview, you
need to do your homework, as most of the airlines want to know how interested you are
in the company.
This is standard practice, so the best place to get the latest information about the airline is
their website. You should read general news about their routes, new aircraft, most recent
 prizes, partner airlines or even general aviation knowledge. If asked “Why do you want to
become a cabin crew?”, “Why should we hire you?” or “Tell me something about
yourself”, then you should be specific and show in which areas of prior employment did
you get the most customer interaction. Show that you are a happy person, adaptable,
self-motivated, willing to meet lots of new people to make their day great and ready to
learn new things and work in a fast-paced environment. You can also say a little bit about
the relevant work experience and accomplishments you contributed with to the previous
company. Some other times you may be asked to describe different situations when you
helped someone or delivered excellent customer service. Don’t forget that you need to
respond with a real teamwork situation if possible, when you did well, explaining how
you behaved in the group, showing what you did and the result too. You practically must
show your problem solving and communication skills.

7. Further on, successful applicants will move on to the Final Interview (FI), which is the
final face-to-face stage of any airline interview process.
This will include a panel or one-on-one session with the recruiting team. During this part
of the interview, the interviewers may ask you again some typical questions or even
develop subjects based on your résumé. Now it’s the time to show the relevant skills
gained in your current or previous employment and connect them as much as possible
to the role of the cabin crew. This information provides the recruiters with an insight into
your motives and perceptions.

Good luck and see you up in the sky!

Nicoleta Gherman
CANDIDATES PROFILE FOR ANY
COMMERCIAL AIRLINE
The candidate, future flight attendant’s attention to details, the anticipation of the customers’
needs, the hospitality and other skills make a recruiter realise that you could be different.
Furthermore, the airline hiring you may be different than any other airline. When your skills are
combined, it will be for the benefit of the company and the passenger, a truly unique
experience. Further down, you can see what other skills you must possess and have them
written down on your CV if you wish to get a job in this field.

Performance in the interest of safety:

As a future flight attendant, you will contribute to the safety of the aircraft and its occupants,
prevention of accidents through proactive safety management and high situational awareness, so
during any speech or group exercise, remember that safety comes first: your safety as a crew as
you are trained to save others, your colleagues safety and the passengers one. Always show
your ability to keep calm in any crises, your problem-solving character and a team orientated
person. And don’t forget: The most important person on board the aircraft is ME, the
candidate-future cabin crew and NOT the pilot, NOT the customer. I am the most important
because I am trained to save others in case of emergency.

Proactive:
Cabin Crew performs in the interest of passengers, not only having the role in managing safety
but service too. This role includes preventing incidents from escalating in the cabin, such a
fight between customers, informing the flight crew of abnormal situations observed in the cabin
(pregnant lady in labour pain) or relating to the aircraft (decompression), work well
unsupervised, managing passenger’s requests (direction of Mecca when is time for the Muslims
to pray), identifying reporting any condition that can pose a risk to the safe operation of other
crew, passengers or aircraft (intoxicated passenger).

Proficient:
The role that cabin crew member play, both in terms of day-to-day safety normal operations and
in the event of an abnormal or emergency, requires that the candidates are already proficient
and stress-resistant, before undergoing a specialized and thorough training to gain more
knowledge of their safety role and other competencies needed to perform their duties and
responsibilities. Since accidents are statistically rare, the training needs to ensure that cabin
crew members can execute the required tasks in an emergency and recruiters need to see a
proficient person in front of them, able to perform the duties responsibly. Changing time zones
and schedules, adapt to work a flexible roster including evenings, weekends, holidays should
not be challenging for any wants to be cabin crew. The future crew should have before
attending the interview the drive to support colleagues and the determination and resilience
to work to tight timescales in high pressured situations. Also, you should already be an
expert in the customer service area with a high level of commitment and a great sense of
responsibility.

Excellent communication skills:

English competency in listening, writing and speaking has become a crucial skill for a future
flight attendant, as airlines will rely on your effective communication with your co-workers and
clients. Also, poor communication skills can restrict your growth, and during training, there will
be no time to get you to a fluent level. Coordination and communication promote a better
understanding of your open and interactive personality that all crew members should have
before getting this job. You will have to manage in future not only a conversation with
customers during service but maybe a serious security-related or medical one with people
working in the field or your colleague and participate actively in this kind of situations. It is
essential to be able to speak not only English fluently but other languages that will make
more accessible the process of understanding your guest’s needs.

Hospitality skills:
Airlines are looking for people having if possible, job experience in customer care, public
relations, sales, hospitality or tourism fields, with hands-on experience in delivering exceptional
services. They need individuals with a friendly, generous, can-do attitude and showing finesse
in any action. In this industry, the employees must have a genuine interest in and ability to deal
with people using excellent interpersonal, communication and customer service skills.
When you welcome a passenger on board, you will be welcoming them as if they are coming to
our home. Someone said once that passengers shouldn't feel like visiting a museum when they
fly or taking a bus, as you should have the qualities of a person who knows how to make others
feel comfortable and at ease and able to anticipate passengers needs so they will get anything
they need at their fingertips. Way before having a service training you should demonstrate to
your recruiters that you are service-oriented, have attention to details, diplomacy, patience
and enough creativity to fix any problem on board. Your enthusiasm about helping
customers should be accompanied ideally with the experience of handling customers queries in
a fast-paced environment. Those are the qualities that drive more repeat business than any other.
We know that customers who haven't flown with a specific airline before often choose the same
airline because of the treatment they get on board from the cabin crew team and the approach to
service. Some other time they will choose the same airline maybe because it has the most
efficient schedule and flies to the places they want to go. Customers tend to choose an airline
again and again because they find great value in the experience.

In shape:
Personal qualifications for a future flight attendant are not only a minimum age, but also there
are some restrictions regarding your image, height, weight and clear skin from any tattoos,
piercings or acne signs as you will represent the airline while being in public view. Good
health, hearing and eyesight are also important, as much as a serious and professional
appearance.

Personality traits:
Your presentation should include patience and mannerly way of being, with a good sense of
humour, but naturally perfect manners. A future cabin crew should be flexible and enjoy
working in a team, charismatic, having social skills and a positive attitude.

Good luck and see you up in the sky!

Nicoleta Gherman
CV GUIDE FOR THE CABIN CREW JOB
APPLICATION
Once you decided to attend a Cabin Crew Open Day recruitment or apply for an Assessment
Day, your Curriculum Vitae will be one of the keys to passing the interview successfully. Every
time I was doing a pre-screening or even during the interviews for future cabin crew, I got a
close look firstly to the CV and then to the Intention Letter, as I considered the CV an overview
of the candidate skills, abilities, education and experience background. The clearer and concise
was the document; the easiest way for me to see if the person attending the interview is a highly
skilled one for this job or not. Also remember that recruiters will always look for the keywords
like age, punctuality, team, customer service, genuine, punctuality, ambitious, dedicated,
creative, sympathetic, and so on.

1. Style: Usually a simple, 1 or 2-pages CV, rather than a European-Pass form is more
comfortable to go through; however, check the airlines or recruiting agencies
requirements regarding this issue. Keep it to a maximum of two pages, printed double-
sided.
2. Photo: A passport-type photo can be attached to the CV. Make sure your hair is neatly
arranged (in a bum or short ponytail for ladies, proper cut for gentlemen) and you do
wear business attire (shirt – not translucent for ladies and with a tie for gentlemen). There
were times when I got photos of the ladies taken in malls, wearing a traditional Japanese
dress, in a park or even worse, in fine strike a pose looks alike.
3. Header: Your name should be the first detail that would appear on your CV in a large
bolded font. Other personal information like address, contact numbers, e-mail address,
age, nationality and sometimes height and weight (if required) should be written clearly,
without using any underlined or Italian style. Use professional e-mail addresses. (I have
got several time applications with contact e-mails like pissy_missy, beautiful,
mypussycat_yourpussycat which only made me and other colleagues from the
recruitement team ignore any other information included in the application.)
4. Profile: A short profile summary or testimony of why you want to become a cabin crew
can be displayed and written right at the beginning of your CV. Use your creativity and
incorporate some keywords to get the best description of yourself, including any
information, especially if you have already got aviation experience.
5. Previous experience: Work experience doesn’t have to be necessary related to aviation,
however working before in hospitality and tourism industry, sales departments or
 customer service areas will bring you an extra point ahead of other candidates. Start with
the most recent job to the last recent one and if you worked for more than 4-5 companies,
try to keep the ones you worked for a more extended period. Start with the job title,
department and name of the company you worked for, location of the office (city or
country), the period (the month and year you started to work and same for the time you
left the job). Also write a list of at least three responsibilities, activities and tasks for each
position in a concise manner, including the results you had if it’s the case. If you never
had a job, try to include volunteering activities or your participation in any projects.
6. Education: This section should start with the highest level of education you followed,
like a university or any other post-secondary education. In this case, there is no need to
add the high school, instead write down any training or certificates related to customer
service, security or first aid courses you have attended. Start with dates of starting and
ending the classes, the institution name and location, degree or certificates.
7. Language skills: Include your mother tongue first, then the language that you are fluent
in and continue with the one you know on a medium level.
8. Other skills: Job-related skills should highlight some of your best qualities and features.
Summarise your transferrable abilities and skills you have that can be applied for a job in
aviation, keeping it to a maximum in 3-4 rows. You can include creativity, compassion,
spontaneity, empathy, dedication, ready to adapt to change and innovation, team player,
problem-solving, taking the initiative. Also mention any airline-specific abilities required,
like swimming, computer literate and driving.
9. References: Statement like Recommendation Letters/References available upon request
should be included in the footer if required by the airline. The persons you give as
references should know about your application and agree on being part of it. (It happened
once to get through e-mail a reference questionnaire about an ex-crew member that I
worked with and was applying for an airline is Australia immediately after he informed
me about his application.)
10.Review your CV and all the necessary documents before the interview day and keep 2-3
copies of them. If you need to submit them on the airline career page for an assessment
day, review all the application fields and apply a few days before the deadline.
*There is NO need to introduce information like digital competences or managerial skills.

Good luck and see you up in the sky!

Nicoleta Gherman
THE DRESS CODE AT CABIN CREW
INTERVIEW
When the day of the cabin crew interview comes, you must keep in mind that the recruiting
officers can make a first impression about you in the first few seconds of greeting. It is how you
can make or break an interview from the beginning. To succeed, do your best to make a strong
first impression by dressing professionally, appearing confident with a smile on your face and
making eye contact. It is your time to shine, so make it happen!

Before applying to any airline, check if their requirements for grooming are suitable for you
(visible tattoos, height, weight, age, etc.). If your height, for example, is not following the
airline’s requirements, you might not pass the grooming part of the interview.
Also, don’t forget to clean up your social media accounts before applying, as there’s a true
legend that the recruiting officers may check it up.

1. The day before the interview, prepare your business attire clothing and try to have a good
sleep.
2. Looking professionally involves the following:
 wearing a neutral dark-coloured suit, with a knee-length skirt for the ladies (up to the
centre of one’s knees) and tie for the gentlemen, and a white or light pastel colour cotton
blouse/shirt with no run pantyhose (bring an extra pair of pantyhose with you, in a
conservative colour);
 using basic pumps with 1”-2” heel (no strappy or platform shoes);
 using minimal and moderate make-up like blemish foundation, black or brown
eyeliner/mascara and minimal cologne or perfume; men must be clean-shaven with a
trimmed haircut;
 using up to two bobby pins, arranging your hair in buns drawn to the centre of the back of
your head, avoiding the use of too much hair products;
 shaping and maintaining the length of your nails at 4-5 millimetres, being painted in light
pink or the same as the lipstick colour or making French manicure;
 wearing simple accessories like earrings size around 1,5 cm (preferably stud earrings) in
width or height, one per ear of course; a wristwatch with a black leather band or silver
strap, medium in size; no visible pendant or necklace; no large rings or bangles;
 no visible body piercing (nose, eyebrow or tongue rings);
  carrying a light handbag or briefcase;
 having a mature attitude; don’t play with your hair, as this suggests nervousness, while
crossed arms might make you seem guarded; having a correct body posture, sit up
straight, looking confident, with a sweet, warm smile on your face;
 turning off your cell phone;
 using breath mints instead of chewing gum;
 arriving earlier than scheduled at the interview.
Your grooming will be scanned every time you enter the interview room, so make sure that you
replenish you make-up from time to time.
Remember that having a positive attitude and expressing enthusiasm for the aviation job and
employer are vital in the initial stages. You can do that by socialising with everyone you meet
and giving a nice firm handshake, but only if your interviewers offer their hand first. You must
make a good first impression by being polite and transmitting a feeling of confidence, too.

Good luck and see you up in the sky!

Nicoleta Gherman
MINIMUM HEIGHT REQUIREMENTS FOR
WORLDWIDE AIRLINES
To be a cabin crew member, you need to be able to have a specified height or arms reach. From
the hiring phase, the future flight attendant must demonstrate the ability to physically enter a
height overhead or have a certain height, because onboard an aircraft safety will be your prime
responsibility. This requires you to be able to reach the emergency equipment, which is stowed
in the back of the overhead bins. Make sure you can open large and heavy overhead lockers and
aircraft door/emergency exit, during every day or emergency operating situations. Also, the
cabin crew weight should be in proportion to height, to enable you to fit into the cabin crew
safety harness and on the jump seat.
Some of the airlines’ minimum height requirements are:

AIRLINES HEIGHT REQUIREMENTS IN CM

Emirates Airlines: 212 cm arm reach with an outstretched arm while standing on tiptoes
barefoot and be also 160 cm tall

Qatar Airways: 212 cm arm reach with the outstretched arm while standing on tiptoes barefoot

Etihad Airways: 212 cm arm reach with the outstretched arm while standing on tiptoes
barefoot

Virgin Atlantic: 210 cm arm reach with an outstretched arm

Cathay Pacific: 208 cm minimum arm-reach

Air Macau: 206 cm minimum arm-reach

Skippers Aviation Australia: Maximum 173 cm

ABS Jets: Maximum 172 cm

Iberia: Female 165 cm, Male 174 cm

 Norwegian, Neos Air and Air Europa: Female 165 cm, Male 170 cm

Air Nostrum, Binter Canarias and Vueling: 165 cm

Air Force Reserve Crew (US): 162.5 cm to 195.5 cm

TUIfly: 162 cm

Air India and Hifly: Female 160 cm, Male 172 cm

Lufthansa: 160 cm to a maximum of 195 cm

VietJetAir: Female 160 cm to 175 cm (158 cm is acceptable for the candidates having Cabin
Crew experience), Male from 170 cm to 180 cm

Avanti Air and Air Nelson (NZ): 160 cm to 185 cm

Eurowings and EVA Airways: 160 cm

Citilink Air: 160 to 170 cm

Singapore Airline: Females 158 cm, Males 165 cm

South African Airways and Swiss Air: 158 cm

British Airways: 158 cm to a maximum of 186 cm

KLM Cityhopper: 158 cm to 185 cm

QantasLink: 158 cm to 183 cm

Scoot Airline: Female 158 cm, Male 165 cm

Ethiopian Airlines, Aurigny airline and Fly Dubai: 158 cm

Air Mauritius: Minimum 157.5 cm (arm reach of 212 cm on tiptoes)

easyJet: 157.5 cm to 190 cm without shoes

Oman Air: Female 157 cm, Male 165 cm

Ryanair: 157 cm to a maximum of 188 cm

Flybe: 157 cm to a maximum of 188 cm

Helvetic Airways: 157 cm to a maximum of 185 cm

Flyfirefly Malaysia, Miami Air and most European airlines: 157 cm

SpiceJet Airlines: 155cm (Females), 173cm (Males)

Sun Express (Germany) and IngiGo Airlines (India): 155 cm

JetSuite and GoJet (US): 152.5 cm to 176.5 cm due to the size of the aircraft

Good luck and see you up in the sky!

Good luck and see you up in the sky!

Nicoleta Gherman
E-book 2:

SAMPLE QUESTIONS AND

ANSWERS FOR CABIN CREW
INTERVIEW
1. What would you do if you saw one of your colleagues being rude to a customer?
I would tell him that I want to speak something with him in our private area (in the galley –
kitchen area inside the aircraft). Then I would let him know that is not the right attitude towards
our customer, and therefore we are here in this position to serve our customers’ needs.
Moreover, he could also have a problem because the passenger can complain about his
behaviour. (And you will not go straight away to inform the Cabin Senior.)
2. What do you do if a VIP customer is complaining about you?
First, I would apologise for the inconvenience and ask him which was the reason for being not
happy with the service. Further, I would ask if there is anything that I could do for him and in
this way to pass over this miss-understanding. Offer 2-3 solutions so he will get a choice and
later on come back and check if everything is fine.
3. You have 16 children on the flight and only 14 toys. How do you deal with the situation?
I would tell them that they must play on pairs and in this way, they would have more fun, more
toys to play and would meet new friends. Also show them some video games, teach them some
games, give them colouring books.
4. What would you say to a passenger who wants to use the toilet after securing the cabin
for take off?
I’m sorry Sir, right now please remain on your seat till we reach the cruising altitude! As we
have just announced, it is prohibited to move on from your seat during take-off. This is for your
safety, and please respect the aviation safety rules.
5. How would you deal with being away from family and friends for a long time?
This would not be a problem for me because I left my home some time ago when I start my
studies/work/living abroad. And now, there are so many ways to speak with my family through
video call, for example, so you can feel closer to them.
6. Do you like being around people?
An essential requirement for this job is teamwork, so do not answer “alone” or “depends on the
situation”.
I prefer to work in a team because it would help us finish the task faster to please the customer.
Also, while working as a team, you can delegate some tasks to your colleagues. Also, a group
could come up with great ideas that would be a benefit for the company and customers. I am a
friendly person, and therefore I have chosen to work in customer service. I like making friends
and meeting people from a different culture because you can improve your knowledge and learn
something from each person you meet.
7. Give us an example when you were under real pressure.
For example, at my current job, while I was working during my night shift, a customer had a
medical problem. I went to him, assess the situation, checked his general medical condition
(like response to light and mild pain) and decided to call the ambulance. He was recovering
soon after and passed by to thank me.
8. A VIP passenger sitting in first class wants to bring his family from economy section to
seat on the empty first-class seats. What do you do?
I would inform him that this is not possible because us, the crew are not allowed to do upgrades
and can’t sell first-class tickets on board. This issue should have been settled on the ground with
our colleagues working at the check-in desk. There are other passengers in first class, and we
must maintain their privacy. (Also remember that most airlines will not accept children seated
in first class in order not to disturb valued passangers.)
9. Who is the most important person inside the aircraft?
In my opinion, ME as a cabin crew because I am trained to save other people in case there is an
emergency.
10. Name the most four essential things in your life:
-my family
-health
-career
-life
11. Tell me about yourself. Introduce yourself.
Remember to stay professional during your presentation as you are interviewed for a cabin crew
job. Try to keep it short and do not reveal information that you don’t want your future employer
to know.
“Good morning, my name is ....., I am .. years old, I am from ..... and I graduated from ........
High School/University and at present, I am a student / working at ..................
I choose this studies/major because I like to encounter people and offer them all my attention.
I am here today because this day will help me to fulfil a wish and improve my career.
So, ever since childhood, my parents told me “Be a good person”, “Be a good friend”, “Be a
good listener” and without realising it, they and my life prepared me to dream and wish to
become a flight attendant. Today I am here to fulfil my dream. Before I came here, I researched
the advantages. This job encourages you to be always glamorous, to meet exciting people, to
hear different stories.
In my free time I like to cook, dance, sing, go out with my friend, discover new places etc.
Finally, when I speak about this job, I feel butterflies in my stomach, and I have a feeling of
well-being because I realise that this is what I want to do. Whatever happens today, I am trying
to think positive because when you are thinking and feeling positive, you get positive things in
your life. So right now I feel my heart belongs to the sky.”
12. Why do you want to work for our airline?
Do your homework before attending the interview and go through the airline website, About Us
section.
I know that your company has been one of the best/fastest-growing/biggest airlines in the
world, awarded several times (give two or three examples) and offering great career
development. I have done reasearch on the company’s website and on the internet and I know
it's an award winning airline/with an established tradition, since ... It has a great reputation for
friendly staff, great customer service and anticipating its clients’needs. Also I find the airline
awards program to be very empowering and a great opportunity for the airline reaching for
international markets. The fleet is Boeing/Airbus/ATR/Embraer aircrafts. You have a very nice
and modern livery/logo/slogan. I also love the uniform and I am glad that the company chose to
invest in their image. While searching your website I noticed routes to ... (Europe, Africa,
America, Asia) and you offer to the customers the option to fly to first/business and economy
class. The travel experience includes free/sale on board (drinks and snacks)/ priority
boarding/fast track and access to airport lounge(s).
13. What is a great customer service in your opinion?
I have been working for more than 4 years in customer service, so I know how to handle all
situations with calm, patience and in a very polite manner. Being passionate about my work, I
find great satisfaction in delivering the best customer service and also committee to being a
positive role model for the company.
Give an example of how creative you were once and how impressed was the customer, how you
made him feel valued.
14. Give us an example of negative customer service.
While you explain the situation, do not be very direct and assertive by saying :”No! it is not
allowed” . Take immediate actions like: listening to the customer and apologize on behalf of the
company/colleague, explain if it is a matter of safety, give options if it’s a matter of service. Put
yourself in the situation of the customer, tell him that you totally understand his needs, in a
polite manner explain him what are the rules of the company, offer him something to
compensate the problem with a happy moment instead.
15. How would you prepare your best friend bachelorette party?
For the bachelorette party of my friend I would order the food from her favourite restaurant in
the city. Being one of the most exclusive restaurant in the city it`s going to mark her event, by
surprising her with her favourite dishes. And for the wedding dress I would suggest her a
famous designer for the elegance and uniqueness of his pieces. I really want to make her feel
special on the wedding day.
16. Which is your preferred city and why?
I love Milan .The city is full of culture, theatres, museums, parks. People are friendly, smiling
and with all that tourists around you have the beauty of diversity. Over there everyone is having
at least a small bag from the shopping area. You can relax by having a coffee on a terrace or
enjoying a very good meal, for example pasta in one of the local trattoria. There is always
something to do in this city, no matter if is from the business point of view or if you want to
relax.
17. Are you married?
Most of the airlines prefer crew who are not married. Preferably is to answer “I am single and
for the time being I want to focus on my career.”
18. How flexible are you with the flying schedule?
I am very flexible regarding my schedule because I even work afternoon/night shifts. For me is
not a problem to adapt quickly to any changes might appear in my roaster.
19. What do you know about the cabin crew role?
In addition to providing customer service, comfort, and refreshments to passengers, flight
attendants keep everyone on board safe. They help conduct pre-flight safety checks,
demonstrate the use of seatbelts and other safety equipment, and keep passengers calm during
an emergency. If things do go wrong in the air, they may even save lives by giving first aid or
making sure that everyone evacuates the aircraft safely. It's a very complex job because as cabin
crew you can be a nurse, a nanny or you can be a fireman.
20. Why do you want to be a flight attendant?
I enjoy working in customer service field. I like to know I can be helpful to people around me
on daily basis and improve their day just by being there for them or actively helping. People say
I am a person they can rely on, both in private life and on the job. I have been travelling around
Europe and living in ... for the past ... years. I have no problems fitting in, living in a
multicultural place and make it my second home. It's easy for me to adapt to new situations and
places, I am open minded and I like challenges. Ever since my first flight as a passenger I have
been fascinated by the cabin crew life, I also took a workshop preparing to become a cabin crew
and learning about the cabin crew lifestyle. However I would like to see more of this world, and
the cabin crew job is perfect to fulfill my dream
21. Why do you want to join us?
Since the first time I boarded an airplane, I have always dreamed of becoming cabin crew, I like
to be in contact with people and work within a team towards a common goal, be helpful when
needed. I was lucky enough to find great teams and wonderful people on my previous jobs and I
think I can find the same within your airline. It will be a step up in my career and I hope it will
help me to continuously grow and allow me to prove myself valuable to the company and to the
team. You company has a great reputation for excellent customer service and training facilities.
22. Do you work better in a team or alone?
It is always preferable to work with people who have best interests at heart and to work as part
of a team where everyone wants everyone else to succeed. Being friendly and easygoing, I have
no problem working within a team towards a common goal. I can communicate well and make
myself understood. At my past job, at a certain point I had to provide my colleagues with
feedback and I explained to them that the feedback will help the team provide to our customers
an improved service. So definitely I prefer working as part of a group.
23. What is service mind for you?
Due to my previous experience, I know I can offer the best customer service because I have the
patience to listen to the customer and understand his needs. I am multi-tasking, capable of
handling multiple requests at the same time and I have teamwork skills and attention to detail.
In my previous role, I have always exceeded expectations on my evaluations and my employer
complimented me on my desire to help others and make them feel comfortable. I am sure that I
can apply that drive and passion to this role of being a cabin crew.
24. Give us an example when you demonstrated skills like flexibility/adaptability.
I think in the customer service field it’s very important to be able to adapt fast to situations and
people. In my previous job as a ... , I had to adapt constantly to our customers individual needs.
Each complain/phone call put me in front of a different person with a different issue to solve
within minutes, while providing excellent service. For example, in my most recent job as a ...
also required me to be adaptable and flexible because I had to work on shifts/without a fixed
day off. I would get my rest day at last minute notice, the same goes for the shift it might have
ended at 6 pm and started again at 6 am. I was always ready, never late to work and never
showing bad mood or lousy behavior just because of the work schedule pattern.
25. Which are your personal qualities?
I am an adaptable person, it's easy for me to adjust to new situations and places and I had no
problem fitting in a foreign country with different people and way of thinking and doing things.
I am assertive, I don't like and I don't see the point of fighting with other people I think conflicts
and miss-understandings can be resolved by talking to each other, or within the group without
any reason to escalate. I am a reliable person, I am always completing my tasks in time and I am
always on time.
26. Give us an example when you were multitasking at work.
I can multitask as in my previous customer service job I had to talk to the customer, think fast
to a solution and also compile the computer system at the same time. I am neat, I like to keep
things in order so it’s easier for me to be multitasking when I know from where to take different
items. Being multitasking also helps me save time and offer a solution very fast.
27. What is cultural awareness for you?
I was fortunate enough so far to find myself in multicultural working environments. I had
colleagues from all around the world while working for ... and we worked alongside other
projects. In the last years I had to deal at work with requests from all over Europe. I know every
culture and every nationality are different, we all have different points of view and expectations
from our colleagues and our job. It’s important to find a middle ground with common values,
while respecting other people’s culture and making sure not to offend anybody. And why not,
learn the language and respect the traditions/culture/religion of the country where you will be
spending more time.
28. How can you advertise a product on board, in order to increase the Duty Free sales?
First of all, when we, the cabin crew come on board, we have to check that each seat pocket
contains a Duty Free/Menu. This way the passengers can go through them and choose some
products. We can make an announcement at the end of the boarding and after take off, before
starting the service. This way we can inform everyone about our services/specific product on
sale. If it is a long flight customer might prefer drinks/refreshments. I will see what they prefer
and advice customers based on the onboard menu. Also if we have time, we can have a chat
with the customers and see what their interests are. During the sales I will place some products
on top of the cart, placed neatly, give my best advice to the customers on what to buy. I believe
it is very important to understand by actively listening and try to anticipate customers’ needs. If
the customer feels he has done a good choice, that he was helped in a friendly and nice manner
he will be satisfied. A happy customer is a returning customer.
29. How can you deal with an angry passenger?
It happens sooner or later in the life of every person working with customers. I believe it is
important to understand that every person has a different background, he might have had a bad
day, so we shouldn’t take it personal. As a cabin crew I will ask him if there is anything I can
do to make his experience on board more pleasant. I will offer him some complimentary,
apologize for the inconvenience and assure him of doing your best to please him. Also I would
go back to the passenger 20-30 minutes later on to check if everything is all right.
30. What would you do if a passanger complains about a noisy seat neighbour?
I will listen to his complain, apologize, try to find for him another seat. If the flight is full, offer
ear plugs or noise cancellation head sets. I make sure I will offer him a complimentary drink, a
pillow, so he can relax and unwind. I will assure him that we are doing our best in order to offer
him a five star onboard experience. I will thank him for understanding us/being reasonable and I
will do my best to transform his complaint into a compliment till the end of the flight.

Good luck and see you up in the sky!

Good luck and see you up in the sky!

Nicoleta Gherman
E-BOOK 3:

100 AIRLINES INTERVIEW

QUESTIONS TO PRACTICE
1. Why do you want to be a cabin crew with our airline?
2. Do you consider yourself a successful person?
3. What qualities do you possess that would make you an ideal stewardess?
4. If you are selected, how would you contribute to make our inflight service better?
5. Tell us about your current or your previous job. Why do you want to leave your
present job to be a stewardess?
6. Name three cities where our company flies to.
7. Name one type of aircraft we operate.
8. Why the interest in wanting to be an Emirates/Qatar/Etihad stewardess?
9. Could you please tell us a little about your family?
10.What are your weaknesses and strengths?
11.How do you overcome your weaknesses?
12.How determined are you in wanting to be a stewardess?
13.What would you have done if you spilt drinks onto a passenger?
14.Describe in 3 words what type of person you are.
15.What do your friends think of you?
16.What do you usually do in your spare time? / Tell us about your hobbies.
17.What would you do if someone disagrees with you?
18.How well, do you work under pressure?
19.What types of friends do you have?
20.What do you think of our in-flight service?
21.What was the most impressive service you have ever experienced?
22.What would you do if you receive bad service?
23.How quick are you able to leave your present job if we want to employ you?
24.Why do you think teamwork is essential?
25.What do you dislike most in your current position?
26.What do you enjoy most about your present job?
27.How many times have you applied for this post as a cabin crew with us?
28.Why do you think you were unsuccessful in your previous application?
29.Why do you think proper grooming is essential for a cabin crew?
30.Why must a cabin crew smile a lot?
31.Name three things a passenger expects from a cabin crew.
32.What types of passenger do you like to serve?
33.How do you anticipate a passenger’s needs?
34.Which were your thoughts when coming for this interview?
35.How well prepared are you for this interview?
36.What would be the first thing you would do if you will hear you have been successful
at today’s conversation?
37.What types of articles in the newspaper are of interest to you?
38.What did you do on the day before this interview?
39.What kinds of people would we want as cabin crew?
40.On your flight, what actions would you take if a passenger tells you he has a
headache?
41.What sorts of books do you read?
42.What was the happiest event you had in the last 12 months?
43.Which were your saddest moments?
44.What do you know about the cabin crew job?
45.Where do you work?
46.Is it the first time you apply?
47.What do you do about your future base, city x / country y?
48.What can you tell us about the aviation industry?
49.Which superpower would you like to have?
50.What would you do if you were invisible for one day?
51.Introduce yourself
52. Why Qatar Airways and not another company?
53.What is a change for you?
54.Why do you smile?
55.What do you know about customer service?
56.If your co-worker is stealing something, what would you do?
57.People, things and ideas. What would you choose and why?
58.Are your initiative or wait for others?
59. Where do you see yourself five years from now?
60.When did you have an idea, and how did you make a decision?
61.Are you willing to serve alcohol on flights?
62.A situation where you changed your style or approach?
63.A situation where you helped your team and how you got the outcome?
64. If one of your friends is misbehaving, what would you do?
65.Are you honest?
66. Are you someone that people can trust?
67. Do you tell the truth?
68. How did you help the customers in your last job?
69. Would you change anything about you?
70. Why do you want to work for our Airline?
71.Do you know anyone who works for us?
72. Why do you want to work in aviation?
73. What makes a good Cabin Crew?
74. What can you do for us that someone else can't?
75. What do you find most attractive about this position?
76. What seems least attractive about it?
77. What is your definition of the Cabin Crew position?
78.What do you ultimately want to become?
79. What values will you bring to this Company?
80.At what point in life did you choose this profession?
81.Tell me about your dream job?
82. Why do you think you would do well in this job?
83. Why are you leaving your current job?
84.What are the responsibilities of your current job or the last position?
85.In your current or last position, what features do you like the most?
86.In your current or last position, what features do you dislike the most?
87.What have you learned from the mistakes you've made in your job?
88. How successful have you been so far?
89.books do you read?
90. How do you measure talent?
91. Are you willing to relocate?
92. Tell us more about your ambitious.
93. What do you know about management in aviation?
94. Which is the first thing you do if we are telling you that you are successful?
95.Why do you want to leave your current job?
96.What have you been doing since your last job?
97. What have you done in the past year?
98. Where would you like to be in your career five years from now?
99. Are you willing to put the interests of the organisation ahead of your own?
100. How do you see your future?
Good luck and see you up in the sky!

Nicoleta Gherman