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Cabin Crew Sample Interview Questions

The document provides sample interview questions and responses for a cabin crew position. It includes questions about why the applicant wants to be cabin crew, how they would handle situations like another crew member being rude to a passenger or a passenger panicking, the skills required for the role, and why the applicant wants the job. The document provides guidance on elements to include in responses and discusses skills like communication, customer service, remaining calm under pressure, and having attention to detail.

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Mary Joy C. Adorna
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1K views4 pages

Cabin Crew Sample Interview Questions

The document provides sample interview questions and responses for a cabin crew position. It includes questions about why the applicant wants to be cabin crew, how they would handle situations like another crew member being rude to a passenger or a passenger panicking, the skills required for the role, and why the applicant wants the job. The document provides guidance on elements to include in responses and discusses skills like communication, customer service, remaining calm under pressure, and having attention to detail.

Uploaded by

Mary Joy C. Adorna
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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“CABIN CREW SAMPLE INTERVIEW

QUESTIONS”
Q.WHY DO YOU WANT TO BECOME A CABIN CREW MEMBER?

You will, most probably, have already answered this question when completing the
application form. If this is the case, have a look at your application form response prior to the
interview to make sure you give an alternative answer and also that you do not contradict
yourself the second time around.

When answering this question, concentrate on covering the following elements:

 The main reason why – your ambition.


 The suitability of your personal qualities and attributes.
 The positive aspects of the role – variety, flexibility, working with others, etc.
 Helping others/Customer care, etc.
SAMPLE RESPONSE

‘This is something that I have always wanted to do. Ever since I flew on holiday
as a child, I have aspired to a member of a cabin crew team. Although I enjoy
my current job, I would now like a career that is more challenging, varied and
exciting. I believe my own personal qualities would suit the role of a cabin crew
member and I get great satisfaction from working in a team environment, where
everybody is working towards the same goal. I understand that delivering a
high level of service to the customer is a priority in this industry, and this is
something that I would enjoy doing.’

Q.WHAT WOULD YOU DO IF YOU SAW ANOTHER CABIN CREW

MEMBER BEING RUDE TO A PASSENGER?

While this type of situation is very rare, it has happened and therefore, you should be
ready for this type of question. As cabin crew you have a lot of responsibility on your hands
and therefore, you should try to resolve the situation yourself. It is important to always
apologize when something has gone wrong and in this case, this is what you should do first.
Try to soften the situation by perhaps offering the passenger free soft drinks. Do not offer
free alcohol as this could make them aggressive as time goes on and they think about the
situation they have just found themselves in. Try to avoid escalating the situation to a formal
complaint unless the passenger absolutely insists.
SAMPLE RESPONSE

‘I would try and soften the situation by offering the passengers free drinks or
refreshments. I would say to them that I was extremely sorry for what had
happened and that I can assure him/her that it won’t happen again. I would
then assess their response to see whether or not they wanted to take the matter
further. If they did, then I would speak to my senior member of the cabin crew
team. Having said that, reporting a work colleague would be a last resort and I
would try my hardest to resolve the situation on my own.’
KEY AREAS TO CONSIDER:

 Be polite and apologize if necessary.


 Reassure the passenger that the situation is not the norm.
 Try to soften the incident by offering free soft drinks.
 If you need to, report the incident to your senior cabin crew member.

Q.WHAT WOULD YOU DO IF SOMEONE WHO WAS AFRAID OF


FLYING STARTED PANICKING?
Here, recruiters are finding out how you can manage a stressful situation with an
anxious flyer. It is key that you have an excellent understanding of how to manage this
situation – a panicking flyer can make a flight uneasy for a number of passengers, not just
themselves, so you have to have the compassionate customer service skills to resolve it.
So how can you do this? Empathize with the passenger, and find more positive ways to make
them feel less nervous. You’ll also need to mention how you would address other passengers
who are concerned about the situation too.

SAMPLE RESPONSE

“First, I would ask the passenger if they are okay, and if there was anything I
could do for them to help put them at ease. I would reassure them that anxiety
while flying is very common and give them some tips for staying calm. I would
also make them aware that I would be coming back to check that they were
okay throughout the flight so they are aware they have a helping hand
throughout what could be a rather traumatic time for them.”
Q. WHAT SKILLS DO YOU THINK A MEMBER OF CABIN CREW
SHOULD HAVE?
This question is testing your ability to identify and understand what the ideal character is for
this job. Prepare this answer, because there will be a number of traits you should touch on,
including:

 A calm demeanor - Your demeanor is your outward behavior. It includes the way you stand,
the way you talk, your facial expressions, and more. Someone with a
friendly demeanor might smile a lot and look you in the eye while talking
to you.
 The ability to multitask
 Excellent knowledge of the role
 The ability to think on the spot
 Friendly and approachable
 Excellent people skills  

Q. WHY DO YOU WANT TO BECOME A


MEMBER OF CABIN CREW?
This is a very important question that you must think carefully about in advance.
Employers want to see your genuine passion for the job and what it entails – they
want to know that you have applied for this job for the right reasons, and that you are
the right fit. So be honest here, and tell them why you think it’s the job for you.

SAMPLE RESPONSE

“I have always had a passion for customer service, because I feel that I
thrive in this type of setting. While I loved working in my previous role,
becoming a member of cabin crew would allow me to pair the excitement
I have for helping others with another desire, which is to travel the
world. I remember reading about a girl who had said it had been her
passion to become a member of cabin crew, and that it took her years to
pluck up the courage to apply – and she never looked back. I already
knew I didn’t want to wait though, and that blog in particular made me
realize that time is precious, so you should do what you love. This
wouldn’t just be a job for me, it would be a dream come true.”

Q. WHAT ARE THE SKILLS AND QUALITIES REQUIRED TO


BE A CABIN CREW MEMBER?
Some of the important qualities the people in this profession need to possess are:

i.) Good Communication & Customer Service Skills.

ii.) They have to be well groomed and presentable – Yes, this is one of the primary requirements.
Not to attract the passengers but to just look professional.

iii.) They need to be really calm and patient to handle the pressure and other stressful situations.
They should also have the ability to think and deal with various situations on the spot.

iv.) They have to be empathetic towards people

v.) Being on a flight needs you to be pay a lot of attention to detail. You can’t sway from the
protocol or miss out on anything.

vi.) They have to be physically fit to work on flights for hours, even at odd times of the day.

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