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Job Description - Waitress

The document describes a job for a waiter/waitress position at River Café – Kei Mouth Country Club. The main responsibilities are to provide friendly and responsive customer service, take food and drink orders, deliver orders in a timely manner, and ensure customers are satisfied with their dining experience.

Uploaded by

Jono Lucas
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506 views1 page

Job Description - Waitress

The document describes a job for a waiter/waitress position at River Café – Kei Mouth Country Club. The main responsibilities are to provide friendly and responsive customer service, take food and drink orders, deliver orders in a timely manner, and ensure customers are satisfied with their dining experience.

Uploaded by

Jono Lucas
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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RIVER CAFÉ – KEI MOUTH COUNTRY CLUB

Date: _________________ JOB DESCRIPTION: Waiter / Waitress


Name and surname: ____________________ TITLE: Waiter / Waitress
ID Number: _________________________
REPORTS TO: Chef / Manager
Contact Number: ______________________
Address: _____________________________

SUMMARY: Provide friendly & responsive service to create an exceptional experience for our guests. You main
aim is to create an amazing experience for our guests so they will return promptly.

DUTIES & RESPONSIBILTIES:


 Welcome & greet guests at the door, make them feel comfortable & welcome
 Show them to their table
 Inform guests for specials & menu changes
 Answer questions about our food & beverages and other restaurant functions and services. (Speak to the
manager or chef for questions you cannot answer – DON’T bullshit)
 Take food and drinks orders from guests and relay to the kitchen and bar
 Deliver food and drinks from the kitchen and bar in a timely manner
 Pay attention to the kitchen bell (we ding if for a good reason)
 Perform sidework at the start and end of each shift as required
 Make sure condiment holders are taken to the tables with the appropriate condiments for your order
 Maintain clean & tidy service areas
 Monitor and observe guests experience. Ensure the guests are satisfied with food and service. Respond
promptly and courteously to requests
 Prepare final bill, present to guest, accept payment (process credit card or make change if needed)
 Clear and reset tables once guest has left or as needed.
 Thank guests for their visit and invite them to return
 Keep the ENDEARMINTS very well hidden from walkby raiding by staff
 Be available to fill in other positions as needed.
 Perform other duties as assigned by manager / chef
 Table decor Saturday morning and Monday or Tuesday
 Know the menu and procedures within two weeks of starting.

Requirements:
 Must be able to communicate clearly and effectively
 Must possess basic knowledge of diningroom service procedures
 Possess basic maths skills and be able to handle money
 Be able to work in a standing position for long periods of time
 Be able to safely lift and manuever trays of food weighing up to 12 kg

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