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Priyanka Agrawal Resume

Priyanka Agrawal is a Customer Network Support Engineer at Ericsson India Limited with over 6 years of experience in telecom operations support. She has expertise in fault management, performance management, and service delivery. She currently provides end-to-end support to customers such as Aircel, Dishnet, and Uninor on OSS and ENIQ products.

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Kola Jagadish
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138 views3 pages

Priyanka Agrawal Resume

Priyanka Agrawal is a Customer Network Support Engineer at Ericsson India Limited with over 6 years of experience in telecom operations support. She has expertise in fault management, performance management, and service delivery. She currently provides end-to-end support to customers such as Aircel, Dishnet, and Uninor on OSS and ENIQ products.

Uploaded by

Kola Jagadish
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Priyanka Agrawal

Customer Network Support Engineer-OSS


Ericsson India Limited
Email: Priyankaagrawal87@yahoo.com
Phone: +91- 9003082726

Objective

To work in an intellectually stimulating and progressive milieu, enriches the business strategies and
development through my expertise in a value driven organization.

Summary

Overall 6 years of experience in Fault Management, Performance Management, Service Delivery (Deployment,
Integration and Verification) and Design & Planning in Telecom Sector with specialization in GSM (OSS-RC &
ENIQ).
At present, working on providing end to end support to customer like Aircel, Dishnet, Uninor and Bhutan
Telecom on OSS and ENIQ product. Prior to that was working as SOLUTION INTEGRATOR for telecom
product Operations Support System (OSS) with its implementation for Vodafone, Bharti & Idea India Primarily
looking into the FCAPS tasks. Secondly on ENIQ which is Ericsson proprietary tool for performance
management.
Previous engagement was with Indus Towers, where I worked in Tower operation center (TOC) as a network
support engineer.

Serial Organization Start Date End Date Last Role


#
2 Ericsson India 7/18/2011 Till date Solution Integrator:- installation upgrade
,troubleshoot of Solaris/windows/Linux
servers (OSS , Linux, Solaris , HP Unix ,
Windows 2008 )
CNS Engineer :- End to end hardware and
software support for OSS and ENIQ
3 Indus Tower Ltd 09/18/2009 7/10/2011 TOC Executive ( Back Office ) NOC

Professional Expérience

 Solaris

Installation (Jumpstart, Flash, CDROM) Function of OBP, Package and patch installation, Patch Management ,
File System Management, Solaris Volume Manager, Performing User Administration, Restricting Access to
Data in Files, Controlling System Process, File System Backups & Restoration, IPMP, multipathing, NFS,
configuration, Configuring JumpStart, DHCP, DNS, FTP, TELNET, NIS and VERITAS Volume Manager (VxVM)
Storage Configuration and Troubleshooting.

 HP UNIX , HP BladeServer

Installation, Configuration, File system management, Network and LAN failover (APA) Configuration, User and
group administration, Software and patch Management, FTP, NFS, NTP, Telnet server, system security and
auditing, EMC installation & configuration and troubleshooting.

 Telecom tools

Worked in BMC ticket Tools, Open Ticket System


 Ericsson OSS-RC, ENIQ, SNMS systems administration and infrastructure maintenance.
 Installation Windows server 2003 , 2008 , windows 7 , xp .
 HP Blade Server Installation , Upgrade
.
 OS administration: Solaris 8/9/10, ZFS, SybaseASE12.5/15.0, Sybase IQ/12.7, Oracle9/10,
MySQL, basic DBA.
 Veritas Volume Manager , Cluster Server , NetBackup 6.0/7.0/7.5
 OSSRC (HACS), ENIQ, OMBS, SNMS.
 Knowledge’s in GSM network operations:

Current Work Experience:-

Working as Solution Integrator (OSSRC) in Ericsson India Ltd.

Platform:-
Solaris, HP-UX and Linux, OSSRC, Veritas, Sybase, Versant, Symantec Netbackup

Profile:-
Installation & up-gradation of OSS-RC and Application on Solaris, Linux , Unix . Integration of OSS-RC Nodes,
Upgrade Patch list.
Administration, Performance tuning and troubleshooting of nodes running OSS RC integration
Installation and Upgrade Cominf and OMBS, UAS, NESS, NEDSS, UAS, OIS, WAS, server for Clients.

Projects & Responsibilities:-

 Aircel and Uninor OSS-RC, ENIQ and OMBS troubleshooting and CSR solving
Role – Customer network support engineer
- CSR handling and providing solution to customer
- Troubleshooting FM/PM/other application issue related to OSS/ENIQ/OMBS
- Doing regular HC of system to avoid any emergency or major issue
- Handling emergency
- EU upgrade and pkg upgrade in live server
- Analyzing and preparing RCA for all CSR and emergency events
- Monthly meeting with customer to understand their needs and requirement

 Bharti Airtel India OSS-RC, OMBS and ENIQ upgrade


Role - Solution Integrator
- Understanding customer requirement for capacity utilization and optimization
- Interface with Project Manager and Solution Architect for project and resource planning
- Weekly meeting with stakeholders for regular status update
- Upgradation of all servers with quality and as per timeline
- Handling emergency situation during outage and documenting the same in internal tools
- Analyzing and preparing RCA for the emergency events

This was a PAN India OSS upgrade when Bharti Airtel was about to upgrade all its OSS in India during October
2011-August 2012. We faced challenges as most of the team members were new to the product at that time.

 Idea Cellular India OSS-RC, OMBS and ENIQ upgrade


Role - Senior Solution Integrator
- Supporting Solution Architect for preparing solution design document for upgrades
- Understanding customer requirement for capacity utilisation and optimisation
- Working closely with 2nd line support for unexpected problems
- Interface with Project Manager and Solution Architect for project and resource planning
- Weekly meeting with stakeholders for regular status update
- Working closely on quality and timely delivery of products

 Vodafone Telecom OSS-RC, OMBS and ENIQ upgrade


Role - Solution Integrator
- Understanding customer requirement for capacity utilisation and optimisation
- Interface with Project Manager and Solution Architect for project and resource planning
- Weekly meeting with stakeholders for regular status update
- Upgradation of all servers with quality and as per timeline
- Handling emergency situation during outage and documenting the same in internal tools
- Analyzing and preparing RCA for the emergency events

 Vodafone Telecom OSS-RC, OMBS and ENIQ Integration on Blade Environment


Role – Solution Integrator
- Preparation of SED
- Coordination with other vendors during hardware installation and configuration
- Installation of all servers on HP blade environment
- Installation of EMC and NAS
- Integration of nodes with new OSS
- Demonstrate the new OSS setup and its usage to customer and support team.

 Indus Towers Limited


Role - TOC Engineer
- Alarm monitoring for Airtel, Idea and Vodafone sites & give instruction to supervisor in case
of any major issue.
- Integration of new OSS with I-navigator (Alarm monitoring tool.)
- Preparation of performance reports.
- Troubleshooting and solution providing in case of any faulty in Alarm monitoring tool

Education:-

DEGREE INSTITUTE UNIVERSITY Percentage YEAR OF PASSING


B. Tech Dr. MGR
Dr. MGR University,
Instrumentation Educational & 87% 2009
Chennai
Engineering Research Institute

Personal Information

 Marital status: Married


 Nationality: Indian
 Date of Birth: 27th May, 1987
 Permanent Address: Uma Textile, Station Basti, Bamra, Sambalpur, Orissa-768221

I hereby declared that the above-mentioned information is true as per my knowledge.

Date: Priyanka Agrawal


Place: Chennai

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