Terms of Service

Terms of Service for European Users

Please read these Terms of Service for European Users (“Terms”) carefully as they contain important information
about your legal rights, remedies and obligations. By accessing or using the Airbnb Platform, you agree to comply
with and be bound by these Terms.

Please note: Section 19 of these Terms contains an arbitration clause and class action waiver that applies to all
claims brought against Airbnb in the United States. It a ects how disputes with Airbnb are resolved. By accepting
these Terms, you agree to be bound by this arbitration clause and class action waiver. Please read it carefully.

You can access the European Commission’s online dispute resolution platform here:
http://ec.europa.eu/consumers/odr. Please note that Airbnb is not committed nor obliged to use an alternative
dispute resolution entity to resolve disputes with consumers.

Last Updated: November 1, 2019

Thank you for using Airbnb!

These Terms constitute a legally binding agreement ("Agreement") between you and Airbnb (as de ned below)
governing your access to and use of the Airbnb website, including any subdomains thereof, and any other websites
through which Airbnb makes its services available (collectively, "Site"), our mobile, tablet and other smart device
applications, and application program interfaces (collectively, "Application") and all associated services (collectively,
"Airbnb Services"). The Site, Application and Airbnb Services together are hereinafter collectively referred to as the
“Airbnb Platform”. Our Host Guarantee Terms, Guest Refund Policy, Nondiscrimination Policy and other Policies
applicable to your use of the Airbnb Platform are incorporated by reference into this Agreement.

When these Terms mention “Airbnb,” “we,” “us,” or “our,” it refers to Airbnb Ireland UC (“Airbnb Ireland”), The
Watermarque Building, South Lotts Road, Ringsend, Dublin 4, Ireland. .

If you change your country of residence or establishment to a country outside of the EEA, the Airbnb company you
contract with and the applicable Terms of Service will be determined by your new country of residence or
establishment as speci ed in the Terms of Service for Non-European Users, from the date on which your country of
residence or establishment changes.

Our collection and use of personal information in connection with your access to and use of the Airbnb Platform is
described in our Privacy Policy.
Any and all payment processing services through or in connection with your use of the Airbnb Platform ("Payment
Services") are provided to you by one or more Airbnb Payments entities (individually and collectively, as appropriate,
"Airbnb Payments") as set out in the Payments Terms of Service ("Payments Terms").

Hosts alone are responsible for identifying, understanding, and complying with all laws, rules and regulations that
apply to their Listings and Host Services (as de ned below). For example, some cities have laws that restrict their
ability to host paying guests for short periods or provide certain Host Services. In many cities, Hosts may have to
register, get a permit or obtain a license before providing certain Host Services (such as preparing food, serving
alcohol for sale, guiding tours or operating a vehicle). Host are alone responsible for identifying and obtaining any
required licenses, permits, or registrations for any Host Services they o er. Certain types of Host Services may be
prohibited altogether. Penalties may include nes or other enforcement. We provide some information in our Help
Center to help you identify some of the obligations that apply to you. If you have questions about how local laws apply
to your Listing(s) and Host Service(s) on Airbnb, you should always seek legal guidance.

Table of Contents
1. Scope of Airbnb Services
2. Eligibility, Using the Airbnb Platform, Member Veri cation
3. Modi cation of these Terms
4. Account Registration
5. Content
6. Service Fees
7. Terms speci c for Hosts
8. Terms speci c for Guests
9. Booking Modi cations, Cancellations and Refunds, Resolution Center
10. Ratings and Reviews
11. Damage to Accommodations, Disputes between Members
12. Rounding o , Currency conversion
13. Taxes
14. Prohibited Activities
15. Term and Termination, Suspension and other Measures
16. Disclaimers
17. Liability
18. Indemni cation
19. Dispute Resolution
20. Feedback
21. Applicable Law and Jurisdiction
22. General Provisions

1. Scope of Airbnb Services

1.1 The Airbnb Platform is an online marketplace that enables registered users (“Members”) and certain third parties
who o er services (Members and third parties who o er services are “Hosts” and the services they o er are “Host
Services”) to publish such Host Services on the Airbnb Platform (“Listings”) and to communicate and transact directly
with Members that are seeking to book such Host Services (Members using Host Services are “Guests”). Host Services
may include the o ering of vacation or other properties for use ("Accommodations"), single or multi-day activities in
various categories (“Experiences”), access to unique events and locations (“Events”), and a variety of other travel and
non-travel related services.

1.2 As the provider of the Airbnb Platform, Airbnb does not own, create, sell, resell, provide, control, manage, o er,
deliver, or supply any Listings or Host Services, nor is Airbnb an organiser or retailer of travel packages under Directive
(EU) 2015/2302. Hosts alone are responsible for their Listings and Host Services. When Members make or accept a
booking, they are entering into a contract directly with each other. Airbnb is not and does not become a party to or
other participant in any contractual relationship between Members, nor is Airbnb a real estate broker or insurer. Airbnb
is not acting as an agent in any capacity for any Member, except as speci ed in the Payments Terms.

1.3 While we may help facilitate the resolution of disputes, Airbnb has no control over and does not guarantee (i) the
existence, quality, safety, suitability, or legality of any Listings or Host Services, (ii) the truth or accuracy of any Listing
descriptions, Ratings, Reviews, or other Member Content (as de ned below), or (iii) the performance or conduct of any
Member or third party. Airbnb does not endorse any Member, Listing or Host Services. Any references to a Member
being "veri ed" (or similar language) only indicate that the Member has completed a relevant veri cation or
identi cation process and nothing else. Any such description is not an endorsement, certi cation or guarantee by
Airbnb about any Member, including of the Member's identity or background or whether the Member is trustworthy,
safe or suitable. You should always exercise due diligence and care when deciding whether to stay in an
Accommodation, participate in an Experience or Event or use other Host Services, accept a booking request from a
Guest, or communicate and interact with other Members, whether online or in person. Veri ed Images (as de ned
below) are intended only to indicate a photographic representation of a Listing at the time the photograph was taken,
and are therefore not an endorsement by Airbnb of any Host or Listing.

1.4 If you choose to use the Airbnb Platform as a Host or Co-Host (as de ned below), your relationship with Airbnb is
limited to being an independent, third-party contractor, and not an employee, agent, joint venturer or partner of
Airbnb for any reason, and you act exclusively on your own behalf and for your own bene t, and not on behalf, or for
the bene t, of Airbnb. Airbnb does not, and shall not be deemed to, direct or control you generally or in your
performance under these Terms speci cally, including in connection with your provision of the Host Services. You
acknowledge that you have complete discretion whether to list Host Services or otherwise engage in other business
or employment activities.

1.5 To promote the Airbnb Platform and to increase the exposure of Listings to potential Guests, Listings and other
Member Content may be displayed on other websites, in applications, within emails, and in online and o line
advertisements in accordance with Section 5. To assist Members who speak di erent languages, Airbnb may make
automated tools available to enable Members to translate Listings and other Member Content, in whole or in part, into
other languages. Members are free to use these tools at their own discretion. Airbnb cannot guarantee the accuracy
or quality of such translations and Members are responsible for reviewing and verifying the accuracy of such
translations.

1.6 The Airbnb Platform may contain links to third-party websites or resources (“Third-Party Services”). Such Third-
Party Services may be subject to di erent terms and conditions and privacy practices. Airbnb is not responsible or
liable for the availability or accuracy of such Third-Party Services, or the content, products, or services available from
such Third-Party Services. Links to such Third-Party Services are not an endorsement by Airbnb of such Third-Party
Services.
1.7 Airbnb is not responsible for outages or disruptions of the Internet and telecommunications infrastructure which
are beyond our control and can lead to interruptions in the availability of the Airbnb Platform. Airbnb may, temporarily
and under consideration of the Members’ legitimate interests (e.g. by providing prior notice), restrict the availability of
the Airbnb Platform or certain areas or features thereof, if this is necessary in view of capacity limits, the security or
integrity of our servers, or to carry out maintenance measures that ensure the proper or improved functioning of the
Airbnb Platform. Section 17 (Liability) remains una ected. Airbnb may improve, enhance and modify the Airbnb
Platform and introduce new Airbnb Services from time to time. Airbnb will provide notice to Members of any changes
to the Airbnb Platform, unless such changes are of minor nature without having a material e ect on the parties’
contractual obligations.

2. Eligibility, Using the Airbnb Platform, Member Veri cation

2.1 In order to access and use the Airbnb Platform or register an Airbnb Account you must be an individual at least 18
years old or a duly organized, validly existing business, organization or other legal entity in good standing under the
laws of the country you are registered and able to enter into legally binding contracts.

2.2 You will comply with any applicable export control laws in your local jurisdiction. You also represent and warrant
that (i) neither you nor your Host Service(s) are located or take place in a country that is subject to a U.S. Government
embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country, and (ii) you are not
listed on any U.S. Government list of prohibited or restricted parties.

2.3 Airbnb may make access to and use of the Airbnb Platform, or certain areas or features of the Airbnb Platform,
subject to certain conditions or requirements, such as completing a veri cation process, meeting speci c quality or
eligibility criteria, meeting Ratings or Reviews thresholds, or a Member’s booking and cancellation history.

2.4 User veri cation on the Internet is di cult and we do not assume any responsibility for the con rmation of any
Member’s identity. Notwithstanding the above, for transparency and fraud prevention purposes, and as permitted by
applicable laws, we may, but have no obligation to (i) ask Members to provide a form of government identi cation or
other information or undertake additional checks designed to help verify the identities or backgrounds of Members,
(ii) screen Members against third party databases or other sources and request reports from service providers, and (iii)
where we have su cient information to identify a Member, obtain reports from public records of criminal convictions
or sex o ender registrations or an equivalent version of background or registered sex o ender checks in your local
jurisdiction (if available).

2.5 The access to or use of certain areas and features of the Airbnb Platform may be subject to separate policies,
standards or guidelines, or may require that you accept additional terms and conditions,before you can access the
relevant areas or features of the Airbnb Platform. If there is a conflict between these Terms and terms and conditions
applicable to a speci c area or feature of the Airbnb Platform, the latter terms and conditions will take precedence
with respect to your access to or use of that area or feature, unless speci ed otherwise in the latter terms and
conditions.

2.6 If you access or download the Application from the Apple App Store, you agree to Apple’s Licensed Application
End User License Agreement. Some areas of the Airbnb Platform implement Google Maps/Earth mapping services,
including Google Maps API(s). Your use of Google Maps/Earth is subject to the Google Maps/Google Earth Additional
Terms of Service.
3. Modi cation of these Terms
Airbnb reserves the right to modify these Terms at any time in accordance with this provision. If we make changes to
these Terms, we will post the revised Terms on the Airbnb Platform and update the “Last Updated” date at the top of
these Terms. We will also provide you with notice of the modi cations by email at least thirty (30) days before the date
they become e ective. If you disagree with the revised Terms, you may terminate this Agreement with immediate
e ect. We will inform you about your right to terminate the Agreement in the noti cation email. If you do not
terminate your Agreement before the date the revised Terms become e ective, your continued access to or use of
the Airbnb Platform will constitute acceptance of the revised Terms.

4. Account Registration
4.1 You must register an account ("Airbnb Account") to access and use certain features of the Airbnb Platform, such
as publishing or booking a Listing. If you are registering an Airbnb Account for a business, organization or other legal
entity, you represent and warrant that you have the authority to legally bind that entity and grant us all permissions
and licenses provided in these Terms.

4.2 You can register an Airbnb Account using an email address and creating a password, or through your account with
certain third-party social networking services, such as Facebook or Google ("SNS Account"). You have the ability to
disable the connection between your Airbnb Account and your SNS Account at any time, by accessing the "Settings"
section of the Airbnb Platform.

4.3 You must provide accurate, current and complete information during the registration process and keep your
Airbnb Account and public Airbnb Account pro le page information up-to-date at all times.

4.4 You may not register more than one (1) Airbnb Account unless Airbnb authorizes you to do so. You may not assign
or otherwise transfer your Airbnb Account to another party.

4.5 You are responsible for maintaining the con dentiality and security of your Airbnb Account credentials and may
not disclose your credentials to any third party. You must immediately notify Airbnb if you know or have any reason to
suspect that your credentials have been lost, stolen, misappropriated, or otherwise compromised or in case of any
actual or suspected unauthorized use of your Airbnb Account. You are liable for any and all activities conducted
through your Airbnb Account, unless such activities are not authorized by you and you are not otherwise negligent
(such as failing to report the unauthorized use or loss of your credentials).

4.6 Airbnb may enable features that allow you to authorize other Members or certain third parties to take certain
actions that a ect your Airbnb Account. For example, we may enable Members to link their Airbnb Accounts to
businesses and take actions for those businesses, we may enable eligible Members or certain third parties to book
Listings on behalf of other Members, or we may enable Hosts to add other Members as Co-Hosts (as de ned below)
to help manage their Listings. These features do not require that you share your credentials with any other person. No
third party is authorized by Airbnb to ask for your credentials, and you shall not request the credentials of another
Member.

5. Content
5.1 Airbnb may enable Members to (i) create, upload, post, send, receive and store content, such as text, photos, audio,
video, or other materials and information on or through the Airbnb Platform ("Member Content"); and (ii) access and
view Member Content and any content that Airbnb itself makes available on or through the Airbnb Platform, including
proprietary Airbnb content and any content licensed or authorized for use by or through Airbnb from a third party
("Airbnb Content" and together with Member Content, "Collective Content").

5.2 The Airbnb Platform, Airbnb Content, and Member Content may in its entirety or in part be protected by
copyright, trademark, and/or other laws of the United States and other countries. You acknowledge and agree that
the Airbnb Platform and Airbnb Content, including all associated intellectual property rights, are the exclusive
property of Airbnb and/or its licensors or authorizing third-parties. You will not remove, alter or obscure any copyright,
trademark, service mark or other proprietary rights notices incorporated in or accompanying the Airbnb Platform,
Airbnb Content or Member Content. All trademarks, service marks, logos, trade names, and any other source
identi ers of Airbnb used on or in connection with the Airbnb Platform and Airbnb Content are trademarks or
registered trademarks of Airbnb in the United States and abroad. Trademarks, service marks, logos, trade names and
any other proprietary designations of third parties used on or in connection with the Airbnb Platform, Airbnb Content,
and/or Collective Content are used for identi cation purposes only and may be the property of their respective
owners.

5.3 You will not use, copy, adapt, modify, prepare derivative works of, distribute, license, sell, transfer, publicly display,
publicly perform, transmit, broadcast or otherwise exploit the Airbnb Platform or Collective Content, except to the
extent you are the legal owner of certain Member Content or as expressly permitted in these Terms. No licenses or
rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by
Airbnb or its licensors, except for the licenses and rights expressly granted in these Terms.

5.4 Subject to your compliance with these Terms, Airbnb grants you a limited, non-exclusive, non-sublicensable,
revocable, non-transferable license to (i) download and use the Application on your personal device(s); and (ii) access
and view any Collective Content made available on or through the Airbnb Platform and accessible to you, solely for
your personal and non-commercial use.

5.5 By uploading, posting or otherwise making available any Member Content on or through the Airbnb Platform, you
grant to Airbnb, as you create, publish or make it available, a non-exclusive, worldwide, royalty-free, sub-licensable and
transferable license to such Member Content, for the term of the protection of the rights so licensed, to access, use,
store, copy, modify, prepare derivative works of, distribute, publish, transmit, stream, broadcast, and otherwise exploit
in any manner such Member Content to provide and/or promote the Airbnb Platform, in any media or platform, known
or unknown to date and in particular on Internet and social networks. Insofar as Member Content (including Veri ed
Images) includes personal information, such Member Content will only be used for these purposes if such use
complies with applicable data protection laws in accordance with our Privacy Policy. Unless you provide speci c
consent, Airbnb does not claim any ownership rights in any Member Content and nothing in these Terms will be
deemed to restrict any rights that you may have to use or exploit your Member Content.

5.6 Airbnb may o er Hosts the option of having professional photographers take photographs of their Host Services,
which are made available by the photographer to Hosts to include in their Listings with or without a watermark or tag
bearing the words "Airbnb.com Veri ed Photo" or similar wording ("Veri ed Images"). You are responsible for ensuring
that your Host Service is accurately represented in the Veri ed Images and you will stop using the Veri ed Images on
or through the Airbnb Platform if they no longer accurately represent your Listing, if you stop hosting the Host Service
featured, or if your Airbnb Account is terminated or suspended for any reason. You acknowledge that you hold no
ownership right whatsoever in the intellectual property related to any Veri ed Images. You acknowledge and agree
that Airbnb shall have the right to use any Veri ed Images in accordance with Section 5.5 including to provide and
promote the Platform. Airbnb in turn grants you a limited, non-exclusive, non-sublicensable, revocable, non-
transferable license to use Veri ed Images outside of the Airbnb Platform solely for your personal and non-
commercial use.

5.7 You are solely responsible for all Member Content that you make available on or through the Airbnb Platform.
Accordingly, you represent and warrant that: (i) you either are the sole and exclusive owner of all Member Content that
you make available on or through the Airbnb Platform or you have all rights, licenses, consents and releases that are
necessary to grant to Airbnb the rights in and to such Member Content, as contemplated under these Terms; and (ii)
neither the Member Content nor your posting, uploading, publication, submission or transmittal of the Member
Content or Airbnb's use of the Member Content (or any portion thereof) as contemplated under these Terms will
infringe, misappropriate or violate a third party's patent, copyright, trademark, trade secret, moral rights or other
proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable
law or regulation.

5.8 You will not post, upload, publish, submit or transmit any Member Content that: (i) is fraudulent, false, misleading
(directly or by omission or failure to update information) or deceptive; (ii) is defamatory, libelous, obscene,
pornographic, vulgar or o ensive; (iii) promotes discrimination, bigotry, racism, hatred, harassment or harm against
any individual or group; (iv) is violent or threatening or promotes violence or actions that are threatening to any other
person or animal; (v) promotes illegal or harmful activities or substances; or (vi) violates Airbnb’s Content Policy or any
other Airbnb policy. Airbnb may remove or disable access to any Member Content that is in violation of applicable law,
these Terms or Airbnb’s then-current Policies or Standards, or otherwise may be harmful or objectionable to Airbnb,
its Members, third parties, or property. Where Airbnb removes or disables Member Content, Airbnb will notify a
Member and provide the reasons for such a measure, unless such noti cation would (i) prevent or impede the
detection or prevention of fraud or other illegal activities, (ii) harm the legitimate interests of other Members or third
parties, or (ii) contravene applicable laws. You may appeal such a decision by contacting customer service.

5.9 Airbnb respects copyright law and expects its Members to do the same. If you believe that any content on the
Airbnb Platform infringes copyrights you own, please notify us in accordance with our Copyright Policy.

6. Service Fees
6.1 Airbnb may charge fees to Hosts ("Host Fees") and/or Guests ("Guest Fees") (collectively, "Service Fees") in
consideration for the use of the Airbnb Platform. More information about when Service Fees apply and how they are
calculated can be found on our Service Fees page.

6.2 Any applicable Service Fees (including any applicable Taxes) will be displayed to a Host or Guest prior to publishing
or booking a Listing. Airbnb reserves the right to change the Service Fees at any time, and will provide Members
adequate notice of any fee changes before they become e ective. Such fee changes will not a ect any bookings
made prior to the e ective date of the fee change.

6.3 You are responsible for paying any Service Fees that you owe to Airbnb. The applicable Service Fees (including any
applicable Taxes) are collected by Airbnb Payments. Airbnb Payments will deduct any Host Fees from the Listing Fee
before remitting the payout to the Host. Any Guest Fees are included in the Total Fees collected by Airbnb Payments.
Except as otherwise provided on the Airbnb Platform, Service Fees are non-refundable.
7. Terms speci c for Hosts

7.1 Terms applicable to all Listings

7.1.1 When creating a Listing through the Airbnb Platform you must (i) provide complete and accurate information
about your Host Service (such as listing description, location, and calendar availability), (ii) disclose any de ciencies,
restrictions (such as house rules) and requirements that apply (such as any minimum age, pro ciency or tness
requirements for an Experience) and (iii) provide any other pertinent information requested by Airbnb. You are
responsible for keeping your Listing information (including calendar availability) up-to-date at all times.

7.1.2 You are solely responsible for setting a price (including any Taxes if applicable, or charges such as cleaning fees)
for your Listing (“Listing Fee”). Once a Guest requests a booking of your Listing, you may not request that the Guest
pays a higher price than in the booking request.

7.1.3 Any terms and conditions included in your Listing, in particular in relation to cancellations, must not conflict with
these Terms or the relevant cancellation policy for your Listing.

7.1.4 Airbnb may enable certain Hosts to participate in its “Open Homes Program.” The Open Homes Program enables
Hosts to provide Listings to certain Guests, such as refugees or evacuees, for free. You acknowledge that if you
choose to participate in the Open Homes Program, your ability to restrict your Listing to certain Guests, such as
Guests with previous positive Reviews, may be limited.

7.1.5 Pictures, animations or videos (collectively, "Images") used in your Listings must accurately reflect the quality and
condition of your Host Services. Airbnb reserves the right to require that Listings have a minimum number of Images
of a certain format, size and resolution.

7.1.6 The placement and ranking of Listings in search results on the Airbnb Platform may vary and depend on a variety
of factors, such as Guest search parameters and preferences, Host requirements, price and calendar availability,
number and quality of Images, customer service and cancellation history, Reviews and Ratings, type of Host Service,
and/or ease of booking. More information about the factors that determine how your Listing appears in search results
can be found on our help center.

7.1.7 When you accept or have pre-approved a booking request by a Guest, you are entering into a legally binding
agreement with the Guest and are required to provide your Host Service(s) to the Guest as described in your Listing
when the booking request is made. You also agree to pay the applicable Host Fee and any applicable Taxes.

7.1.8 Airbnb recommends that Hosts obtain appropriate insurance for their Host Services. Please review any respective
insurance policy carefully, and in particular make sure that you are familiar with and understand any exclusions to, and
any deductibles that may apply for, such insurance policy, including, but not limited to, whether or not your insurance
policy will cover the actions or inactions of Guests (and the individuals the Guest has booked for, if applicable) while
staying at your Accommodation or participating in your Experience, Event or other Host Service.

7.2 Listing Accommodations

7.2.1 Unless expressly allowed by Airbnb, you may not list more than one Accommodation per Listing.
7.2.2 If you choose to require a security deposit for your Accommodation, you must specify this in your Listing
("Security Deposit"). Hosts are not allowed to ask for a Security Deposit (i) after a booking has been con rmed or (ii)
outside of the Airbnb Platform.

7.2.3 Any Listing you post and the booking of, or a Guest's stay at, an Accommodation shall (i) not breach any
agreements you have entered into with any third parties, such as homeowners association, condominium, or other
agreements, and (ii) comply with all applicable laws (such as zoning laws), Tax requirements, and other rules and
regulations (including having all required permits, licenses and registrations).

7.3 Listing Experiences, Events and other Host Services

Hosts who list Experiences, Events and Host Services other than Accommodations agree to and are subject to the
Additional Terms for Experience Hosts.

7.4 Co-Hosts

7.4.1 Airbnb may enable Hosts to authorize other Members (“Co-Hosts”) to administer the Host’s Listing(s), and to bind
the Host and take certain actions in relation to the Listing(s) as permitted by the Host, such as accepting booking
requests, messaging and welcoming Guests, and updating the Listing Fee and calendar availability (collectively, “Co-
Host Services”). Any agreement formed between Host and Co-Host may not conflict with these Terms, the Payments
Terms, or any other Policiesapplicable to your Host Service(s). Co-Hosts may only act in an individual capacity and not
on behalf of a company or other organization, unless expressly authorized by Airbnb. Airbnb reserves the right, in our
sole discretion, to limit the number of Co-Hosts a Host may invite for each Listing and to limit the number of Listings a
Co-Host may manage.

7.4.2 Hosts should exercise due diligence and care when deciding who to add as a Co-Host to their Listing(s). Hosts are
responsible and liable for any and all Listings and Member Content published on the Airbnb Platform created by a Co-
Host on their behalf. Further, Hosts remain responsible and liable for their own acts and omissions, including, but not
limited to, conduct that causes harm or damage to the Co-Host(s). Co-Hosts remain responsible and liable for their
own acts and omissions when engaging in their roles and responsibilities as a Co-Host, including, but not limited to,
conduct that causes harm or damage to the Host. In addition, both Host and Co-Host are jointly responsible and
severally liable for third party claims, including Guest claims, arising from the acts and omissions of the other person as
related to hosting activities, communications with Guests, and the provision of any Co-Host Services.

7.4.3 Unless agreed otherwise by Host and Co-Host, Host and Co-Host may terminate the Co-Host agreement at any
time. In addition, both Host and Co-Host acknowledge that their Co-hosting relationship will terminate in the event
that Airbnb (i) terminates the Co-Host service or (ii) terminates either party’s participation in the Co-Host service.
When the Co-Host agreement is terminated, the Host will remain responsible for all of the Co-Host’s actions prior to
the termination, including the responsibility to ful ll any pending or future bookings initiated prior to the termination,
except in the event of gross misconduct or malicious behavior of the Co-Host. When a Member is removed as a Co-
Host, that Member will no longer have access to any Host or Guest information related to the applicable Host’s
Listing(s).

7.4.4 As a Co-Host, you will not be reviewed by Guests, meaning that your Co-Host activities will not a ect your
Reviews or Ratings for other Listings for which you are a Host. Instead, the Host of such Listing(s) will be reviewed by
Guests (including potentially on the basis of the Co-Host’s conduct and performance). Hosts acknowledge that
Reviews and Ratings from Guests for their Listing(s) may be impacted by a Co-Host’s conduct and performance.

8. Terms speci c for Guests

8.1 Terms applicable to all bookings

8.1.1 Subject to meeting any requirements (such as completing any veri cation processes) set by Airbnb and/or the
Host, you can book a Listing available on the Airbnb Platform by following the respective booking process. All
applicable fees, including the Listing Fee, Security Deposit (if applicable), Guest Fee and any applicable Taxes
(collectively, “Total Fees”) will be presented to you prior to booking a Listing. You agree to pay the Total Fees for any
booking requested in connection with your Airbnb Account.

8.1.2 Upon receipt of a booking con rmation from Airbnb, a legally binding agreement is formed between you and
your Host, subject to any additional terms and conditions of the Host that apply, including in particular the applicable
cancellation policy and any rules and restrictions speci ed in the Listing. Airbnb Payments will collect the Total Fees at
the time of the booking request or upon the Host’s con rmation pursuant to the Payments Terms. For certain
bookings, Guests may be required to pay or have the option to pay in multiple installments.

8.1.3 If you book a Host Service on behalf of additional guests, you are required to ensure that every additional guest
meets any requirements set by the Host, and is made aware of and agrees to these Terms and any terms and
conditions, rules and restrictions set by the Host. If you are booking for an additional guest who is a minor, you
represent and warrant that you are legally authorized to act on behalf of the minor. Minors may only participate in an
Experience, Event or other Host Service if accompanied by an adult who is responsible for them.

8.1.4 Airbnb may enable a Guest who is booking a Listing on behalf of one or more additional guests (the “Organizer”)
to split the payment of the Total Fees for an eligible booking on a pro-rata basis between the Organizer and at least
one other additional guest (each a “Co-Payer”) (the “Group Payment Service”). In order to participate in the Group
Payment Service, each Co-Payer must have or register an Airbnb Account prior to making a payment. All payments via
the Group Payment Service are handled by Airbnb Payments and are subject to the Group Payment Terms of Service.

8.2 Booking Accommodations

8.2.1 You understand that a con rmed booking of an Accommodation (“Accommodation Booking”) is a limited
license granted to you by the Host to enter, occupy and use the Accommodation for the duration of your stay, during
which time the Host (only where and to the extent permitted by applicable law) retains the right to re-enter the
Accommodation, in accordance with your agreement with the Host.

8.2.2 You agree to leave the Accommodation no later than the checkout time that the Host speci es in the Listing or
such other time as mutually agreed upon between you and the Host. If you stay past the agreed upon checkout time
without the Host's consent (“Overstay”), you no longer have a license to stay in the Accommodation and the Host is
entitled to make you leave in a manner consistent with applicable law.

8.3 Booking Experiences, Events and other Host Services

8.3.1 You should carefully review the description of any Experience, Event or other Host Service you intend to book to
ensure you (and any additional guests you are booking for) meet any minimum age, pro ciency, tness or other
requirements which the Host has speci ed in their Listing. At your sole discretion you may want to inform the Host of
any medical or physical conditions, or other circumstances that may impact your and any additional guest’s ability to
participate in any Experience, Event or other Host Service. In addition, certain laws, like the minimum legal drinking age
in the location of the Experience, Event or other Host Service, may also apply.

8.3.2 Before and during an Experience, Event or other Host Service you must at all times adhere to the Hosts’
instructions.

8.3.3 You may not bring any additional individuals to an Experience, Event or other Host Service unless such an
individual was added by you as an additional guest during the booking process on the Airbnb Platform.

8.4 Airbnb Travel Credits

Airbnb Travel Credits may be redeemed for eligible bookings via the Airbnb Platform as speci ed in the terms and
conditions provided with the Travel Credit. You may only redeem Airbnb Travel Credits after the Airbnb Travel Credits
are reflected in your Airbnb Account.

9. Booking Modi cations, Cancellations and Refunds, Resolution Center

9.1 Hosts and Guests are responsible for any modi cations to a booking that they make via the Airbnb Platform or
direct Airbnb customer service to make ("Booking Modi cations"), and agree to pay any additional Listing Fees, Host
Fees or Guest Fees and/or Taxes associated with such Booking Modi cations.

9.2 Guests can cancel a con rmed booking at any time pursuant to the Listing’s cancellation policy set by the Host,
and Airbnb Payments will refund the amount of the Total Fees due to the Guest in accordance with such cancellation
policy. Unless extenuating circumstances exist, any portion of the Total Fees due to the Host under the applicable
cancellation policy will be remitted to the Host by Airbnb Payments pursuant to the Payments Terms.

9.3 If a Host cancels a con rmed booking, the Guest will receive a full refund of the Total Fees for such booking. In
some instances, Airbnb may allow the Guest to apply the refund to a new booking, in which case Airbnb Payments will
credit the amount against the Guest’s subsequent booking at the Guest’s direction. Further, Airbnb may publish an
automated review on the Listing cancelled by the Host indicating that a booking was cancelled. In addition, Airbnb
may (i) keep the calendar for the Listing unavailable or blocked for the dates of the cancelled booking, and/or (ii)
impose a cancellation fee, unless the Host has a valid reason for cancelling the booking pursuant to Airbnb’s
Extenuating Circumstances Policy or has legitimate concerns about the Guest’s behavior.

9.4 For Experiences, Events and other Host Services, if weather poses a safety risk to Guests, or if it prevents a Host
from carrying out a Host Service that takes place primarily outdoors, Hosts may cancel the Host Service. Hosts may
also cancel the Host Service if other conditions exist that would prevent the Host from o ering the Host Service
safely.

9.5 In certain circumstances, Airbnb may cancel a pending or con rmed booking on behalf of a Host or Guest and
initiate corresponding refunds and payouts. This may be for reasons set forth in Airbnb's Extenuating Circumstances
Policy or for the reasons set out in Section 15 of these Terms. Where Airbnb cancels a booking, Airbnb will, notify
Members and provide the reasons for such a measure, unless such noti cation would (i) prevent or impede the
detection or prevention of fraud or other illegal activities, (ii) harm the legitimate interests of other Members or third
parties, or (iii) contravene applicable laws. You may appeal a cancellation by contacting customer service.

9.6 If a Guest who books an Accommodation su ers a Travel Issue as de ned in the Guest Refund Policy, Airbnb may
determine to refund the Guest part or all of the Total Fees in accordance with the Guest Refund Policy. If a Guest who
books an Experience, Event or other Host Service su ers a Travel Issue as de ned in the Experiences Guest Refund
Policy, Airbnb may determine, in its sole discretion, to refund the Guest part or all of the Total Fees in accordance with
the Experiences Guest Refund Policy.

9.7 If a Guest or Airbnb cancels a con rmed booking, and the Guest receives a refund in accordance with the Guest
Refund Policy, Experiences Guest Refund Policy, Extenuating Circumstances Policy, or the applicable cancellation
policy set by the Host and mentioned in the Listing, after the Host has already been paid, Airbnb Payments will be
entitled to recover the amount of any such refund from the Host, including by subtracting such refund amount out
from any future Payouts due to the Host.

9.8 Except as otherwise set out in these Terms, Members may use the Resolution Center to send or request money for
refunds, additional Host Services, Co-Host Services or Damage Claims related to bookings. You agree to pay all
amounts sent through the Resolution Center in connection with your Airbnb Account, and Airbnb Payments will
handle all such payments.

10. Ratings and Reviews

10.1 Within a certain timeframe after completing a booking, Guests and Hosts can leave a public review (“Review”) and
submit a star rating (“Rating”) about each other. Ratings or Reviews reflect the opinions of individual Members and do
not reflect the opinion of Airbnb. Ratings and Reviews are not veri ed by Airbnb for accuracy and may be incorrect or
misleading.

10.2 Ratings and Reviews by Guests and Hosts must be accurate and may not contain any o ensive or defamatory
language. Ratings and Reviews are subject to Section 5 and must comply with Airbnb’s Content Policy and Extortion
Policy.

10.3 Members are prohibited from manipulating the Ratings and Reviews system in any manner, such as instructing a
third party to write a positive or negative Review about another Member.

10.4 Ratings and Reviews are part of a Member’s public pro le and may also be surfaced elsewhere on the Airbnb
Platform (such as the Listing page) together with other relevant information such as number of bookings, number of
cancellations, average response time and other information.

11. Damage to Accommodations, Disputes between Members

11.1 As a Guest, you are responsible for leaving the Accommodation (including any personal or other property located
at the Accommodation) in the condition it was in when you arrived. You are responsible for your own acts and
omissions and are also responsible for the acts and omissions of any individuals whom you invite to, or otherwise
provide access to, the Accommodation, excluding the Host (and the individuals the Host invites to the
Accommodation, if applicable).
11.2 If a Host claims and provides evidence that you as a Guest have culpably damaged an Accommodation or any
personal or other property at an Accommodation ("Damage Claim"), the Host can seek payment from you through
the Resolution Center. If a Host escalates a Damage Claim to Airbnb, you will be given an opportunity to respond. If
you agree to pay the Host, or Airbnb determines under consideration of any applicable statutory rules on the burden
of proof that you are responsible for the Damage Claim, Airbnb via Airbnb Payments will, after the end of your stay,
collect any such sums from you and/or against the Security Deposit (if applicable) required to cover the Damage
Claim pursuant to the Payments Terms. Airbnb also reserves the right to otherwise collect payment from you and
pursue any remedies available to Airbnb in this regard in situations in which you are responsible for a Damage Claim,
including, but not limited to, in relation to any payment requests made by Hosts under the Airbnb Host Guarantee. You
may appeal a decision taken by Airbnb on the basis of this Section 11.2 by contacting customer support. Any decisions
made by Airbnb in relation to a Damage Claim do not a ect your contractual or statutory rights. Your right to take
legal action before a court of law remains una ected.

11.3 Members agree to cooperate with and assist Airbnb in good faith, and to provide Airbnb with such information
and take such actions as may be reasonably requested by Airbnb, in connection with any Damage Claims or other
complaints or claims made by Members relating to (i) Accommodations or any personal or other property located at
an Accommodation (including, without limitation, payment requests made under the Airbnb Host Guarantee), (ii)
Experiences, (iii) Co-Host agreements, or (iv) a Group Payment Booking. A Member shall, upon Airbnb's reasonable
request and at no cost to the Member, participate in mediation or a similar resolution process with another Member,
which process will be conducted by Airbnb or a third party selected by Airbnb or its insurer, with respect to losses for
which a Member is requesting payment from Airbnb (including but not limited to payments under the Airbnb Host
Guarantee). Members are entitled to terminate their participation in the mediation or similar resolution process at any
time. A Member’s right to take legal action before a court of law remains una ected.

12. Rounding o
Airbnb generally supports payment amounts that are payable from or to Guests or Hosts to the smallest unit
supported by a given currency (i.e., U.S. cents, Euro cents or other supported currencies). Where Airbnb’s third-party
payment services provider does not support payments in the smaller unit supported by a given currency, Airbnb may,
in its sole discretion, round up or round down the displayed amounts that are payable from or to Guests or Hosts to
the nearest whole functional base unit in which the currency is denominated (i.e. to the nearest dollar, Euro or other
supported currency); for example, Airbnb may round up an amount of $101.50 to $102.00, and round down an amount
of $101.49 to $101.00.

13. Taxes
13.1 As a Host you are solely responsible for determining your obligations to report, collect, remit or include in your
Listing Fees any applicable VAT or other indirect sales taxes, occupancy tax, tourist or other visitor taxes or income
taxes ("Taxes").

13.2 Tax regulations may require us to collect appropriate Tax information from Hosts, or to withhold Taxes from
payouts to Hosts, or both. If a Host fails to provide us with the required documentation under applicable law (e.g. a tax
number) to alleviate our obligation (if any) to withhold Taxes from payouts to you, we reserve the right to withhold
payouts up to the tax-relevant amount as required by law until resolution.
13.3 You understand that any appropriate governmental agency, department and/or authority ("Tax Authority") where
your Accommodation is located may require Taxes to be collected from Guests or Hosts on Listing Fees, and to be
remitted to the respective Tax Authority. The laws in jurisdictions may vary, but these Taxes may be required to be
collected and remitted as a percentage of the Listing Fees set by Hosts, a set amount per day, or other variations, and
are sometimes called "transient occupancy taxes," "hotel taxes," "lodging taxes," "city taxes," "room taxes" or "tourist
taxes" ("Occupancy Taxes").

13.4 In certain jurisdictions, Airbnb may decide in its sole discretion to facilitate collection and remittance of
Occupancy Taxes from or on behalf of Guests or Hosts, in accordance with these Terms ("Collection and
Remittance") if such jurisdiction asserts Airbnb or Hosts have an Occupancy Tax collection and remittance obligation.
In any jurisdiction in which we decide to facilitate direct Collection and Remittance, you hereby instruct and authorize
Airbnb (via Airbnb Payments) to collect Occupancy Taxes from Guests on the Host's behalf at the time Listing Fees are
collected, and to remit such Occupancy Taxes to the Tax Authority. In other jurisdictions Airbnb may decide in its sole
discretion to collect Occupancy Taxes and remit such Taxes to eligible and qualifying Hosts, based on tax information
supplied by the Host, for ultimate reporting and remittance by such Host to the Tax Authority (“Pass-Through Tax
Feature”). Such Hosts using the Pass-Through Tax Feature will be solely responsible for informing Airbnb about the
correct Occupancy Tax amount to be collected from the Guest in accordance with applicable law and directly
remitting the Occupancy Taxes to the relevant Tax Authority. Airbnb does not assume any liability for the failure of a
participating Host to comply with any applicable tax reporting or remittance obligations.The amount of Occupancy
Taxes, if any, collected and remitted by Airbnb will be visible to and separately stated to both Guests and Hosts on
their respective transaction documents. Where Airbnb is facilitating Collection and Remittance, Hosts are not
permitted to collect any Occupancy Taxes being collected by Airbnb relating to their Accommodations in that
jurisdiction.

13.5 Guests and Hosts agree that we may seek additional amounts from you in the event that the Taxes collected
and/or remitted are insu cient to fully discharge your obligations to the Tax Authority, and agree that your sole
remedy for Occupancy Taxes collected is a refund of Occupancy Taxes collected by Airbnb from the applicable Tax
Authority in accordance with applicable procedures set by that Tax Authority.

13.6 Airbnb reserves the right, with prior notice to Hosts, to cease the Collection and Remittance in any jurisdiction for
any reason at which point Hosts and Guests are once again solely responsible and liable for the collection and/or
remittance of any and all Occupancy Taxes that may apply to Accommodations in that jurisdiction.

14. Prohibited Activities

14.1 You are solely responsible for compliance with any and all laws, rules, regulations, and Tax obligations that may
apply to your use of the Airbnb Platform. In connection with your use of the Airbnb Platform, you will not and will not
assist or enable others to:

breach or circumvent any applicable laws or regulations, agreements with third-parties, third-party rights, or our
Terms, Policies or Standards;
use the Airbnb Platform or Collective Content for any commercial or other purposes that are not expressly
permitted by these Terms or in a manner that falsely implies Airbnb endorsement, partnership or otherwise
misleads others as to your a liation with Airbnb;
copy, store or otherwise access or use any information, including personally identi able information about any
other Member, contained on the Airbnb Platform in any way that is inconsistent with Airbnb’s Privacy Policy or
 these Terms or that otherwise violates the privacy rights of Members or third parties;
use the Airbnb Platform in connection with the distribution of unsolicited commercial messages ("spam");
o er, as a Host, any Accommodation that you do not yourself own or have permission to make available as a
residential or other property through the Airbnb Platform;
unless Airbnb explicitly permits otherwise, book any Listing if you will not actually be using the Host Services
yourself;
contact another Member for any purpose other than asking a question related to your own booking, Listing, or the
Member's use of the Airbnb Platform, including, but not limited to, recruiting or otherwise soliciting any Member to
join third-party services, applications or websites, without our prior written approval;
use the Airbnb Platform to request, make or accept a booking independent of the Airbnb Platform, to circumvent
any Service Fees or for any other reason;
request, accept or make any payment for Listing Fees outside of the Airbnb Platform or Airbnb Payments. If you
do so, you: (i) accept all risks and responsibility for such payment, and (ii) hold Airbnb harmless from any liability for
such payment;
discriminate against or harass anyone on the basis of race, national origin, religion, gender, gender identity,
physical or mental disability, medical condition, marital status, age or sexual orientation, or otherwise engage in
any violent, harmful, abusive or disruptive behavior;
misuse or abuse any Listings or services associated with the Airbnb Open Homes program;
use, display, mirror or frame the Airbnb Platform or Collective Content, or any individual element within the Airbnb
Platform, Airbnb's name, any Airbnb trademark, logo or other proprietary information, or the layout and design of
any page or form contained on a page in the Airbnb Platform, without Airbnb's express written consent;
dilute, tarnish or otherwise harm the Airbnb brand in any way, including through unauthorized use of Collective
Content, registering and/or using Airbnb or derivative terms in domain names, trade names, trademarks or other
source identi ers, or registering and/or using domains names, trade names, trademarks or other source identi ers
that closely imitate or are confusingly similar to Airbnb domains, trademarks, taglines, promotional campaigns or
Collective Content;
use any robots, spider, crawler, scraper or other automated means or processes to access, collect data or other
content from or otherwise interact with the Airbnb Platform for any purpose;
avoid, bypass, remove, deactivate, impair, descramble, or otherwise attempt to circumvent any technological
measure implemented by Airbnb or any of Airbnb's providers or any other third party to protect the Airbnb
Platform;
attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Airbnb
Platform;
take any action that damages or adversely a ects, or could damage or adversely a ect the performance or
proper functioning of the Airbnb Platform;
export, re-export, import, or transfer the Application except as authorized by United States law, the export
control laws of your jurisdiction, and any other applicable laws; or
violate or infringe anyone else’s rights or otherwise cause harm to anyone.

14.2 You acknowledge that Airbnb has no general obligation to monitor Member Content nor to actively seek facts or
circumstances indicating illegal activity, but has the right to review, disable access to, or edit any Member Content, in
order to (i) operate, secure and improve the security of the Airbnb Platform (including without limitation for fraud
prevention, risk assessment, investigation and customer support purposes); (ii) ensure Members’ compliance with
these Terms; (iii) comply with applicable law or the order or requirement of a court, law enforcement or other
administrative agency or governmental body; (iv) respond to Member Content that it determines is harmful or
objectionable; or (v) as otherwise set forth in these Terms. Members agree to cooperate with and assist Airbnb in
good faith, and to provide Airbnb with such information and take such actions as may be reasonably requested by
Airbnb with respect to any investigation undertaken by Airbnb or a representative of Airbnb regarding the use or
abuse of the Airbnb Platform.

14.3 If you feel that any Member you interact with, whether online or in person, is acting or has acted inappropriately,
including but not limited to anyone who (i) engages in o ensive, violent or sexually inappropriate behavior, (ii) you
suspect of stealing from you, or (iii) engages in any other disturbing conduct, you should immediately report such
person to the appropriate authorities and then to Airbnb by contacting us with your police station and report number
(if available). You agree that any report you make will not obligate us to take any action (beyond that required by law, if
any).

15. Term and Termination, Suspension and other Measures

15.1 This Agreement shall be e ective until such time when you or Airbnb terminate the Agreement in accordance
with this provision.

15.2 You may terminate this Agreement at any time by sending us an email. If you cancel your Airbnb Account as a
Host, any con rmed booking(s) will be automatically cancelled and your Guests will receive a full refund. If you cancel
your Airbnb Account as a Guest, any con rmed booking(s) will be automatically cancelled and any refund will depend
upon the terms of the Listing’s cancellation policy.

15.3 Without limiting our rights speci ed below, Airbnb may terminate this Agreement for convenience at any time by
giving you thirty (30) days' notice via email to your registered email address.

15.4 Airbnb may immediately, without notice, terminate this Agreement and/or stop providing access to the Airbnb
Platform if (i) you have materially breached your obligations under these Terms, the Payments Terms, our Policies or
Standards, (ii) you have violated applicable laws, regulations or third party rights, or (iii) such action is necessary to
protect the personal safety or property of Airbnb, its Members, or third parties (for example in the case of fraudulent
behavior of a Member).

15.5 In addition, Airbnb may take any of the following measures (i) to comply with applicable law, or the order or
request of a court, law enforcement or other administrative agency or governmental body, or if (ii) you have breached
these Terms, the Payments Terms, our Policies or Standards, applicable laws, regulations, or third party rights, (iii) you
have provided inaccurate, fraudulent, outdated or incomplete information during the Airbnb Account registration,
Listing process or thereafter, (iv) you and/or your Listings or Host Services at any time fail to meet any applicable
quality or eligibility criteria, (v) you have repeatedly received poor Ratings or Reviews or Airbnb otherwise becomes
aware of or has received complaints about your performance or conduct, (vi) you have repeatedly cancelled
con rmed bookings or failed to respond to booking requests without a valid reason, or (vii) such action is necessary to
protect the personal safety or property of Airbnb, its Members, or third parties, or to prevent fraud or other illegal
activity:

refuse to surface, delete or delay any Listings, Ratings, Reviews, or other Member Content;
cancel any pending or con rmed bookings;
limit your access to or use of the Airbnb Platform;
temporarily or permanently revoke any special status associated with your Airbnb Account;
 temporarily or in case of severe or repeated o enses permanently suspend your Airbnb Account and stop
providing access to the Airbnb Platform.

In case of non-material breaches and where appropriate, you will be given notice of any intended measure by Airbnb
and an opportunity to resolve the issue to Airbnb's reasonable satisfaction.

15.6 If we take any of the measures described above (i) we may refund your Guests in full for any and all con rmed
bookings that have been cancelled, irrespective of preexisting cancellation policies, and (ii) you will not be entitled to
any compensation for pending or con rmed bookings that were cancelled.

15.7 When this Agreement has been terminated, you are not entitled to a restoration of your Airbnb Account or any of
your Member Content. If your access to or use of the Airbnb Platform has been limited or your Airbnb Account has
been suspended or this Agreement has been terminated by us, you may not register a new Airbnb Account or access
and use the Airbnb Platform through an Airbnb Account of another Member.

15.8 If Airbnb takes any of the measures described in this Section 15 you may appeal such a decision by contacting our
customer service.

16. Disclaimers
Intentionally left blank

17. Liability
Airbnb is liable under statutory provisions for intent and gross negligence by us, our legal representatives,
directors, or other vicarious agents. The same applies to the assumption of guarantees or any other strict liability,
or in case of a culpable injury to life, limb, or health. Airbnb is liable for any negligent breaches of essential
contractual obligations by us, our legal representatives, directors, or other vicarious agents; such liability is
limited to the typically occurring foreseeable damages. Essential contractual obligations are such duties of
Airbnb in whose proper ful lment you regularly trust and must trust for the proper execution of the contract. Any
additional liability of Airbnb is excluded.

18. Indemni cation

To the maximum extent permitted by applicable law, you agree to release, defend (at Airbnb’s option), indemnify, and
hold Airbnb and its a liates and subsidiaries, including but not limited to, Airbnb Payments, and their o cers,
directors, employees and agents, harmless from and against any claims, liabilities, damages, losses, and expenses,
including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with (i) your
breach of these Terms or our Policies or Standards, (ii) your improper use of the Airbnb Platform or any Airbnb
Services, (iii) your interaction with any Member, stay at an Accommodation, participation in an Experience, Event or
other Host Service, participation in the Group Payment Service, including without limitation any injuries, losses or
damages (whether compensatory, direct, incidental, consequential or otherwise) of any kind arising in connection with
or as a result of such interaction, stay, participation or use, or (iv) your breach of any laws, regulations or third party
rights. The indemni cation obligation according to this Section 18 only applies if and to the extent that the claims,
liabilities, damages, losses, and expenses have been adequately caused by your culpable breach of a contractual
obligation.
19. Dispute Resolution and Arbitration Agreement
19.1 This Dispute Resolution and Arbitration Agreement shall apply if you bring any claim against Airbnb in the United
States (to the extent not in conflict with Section 21).

19.2 Overview of Dispute Resolution Process. Airbnb is committed to participating in a consumer-friendly dispute
resolution process. To that end, these Terms provide for a two-part process for individuals to whom Section 19.1
applies: (1) an informal negotiation directly with Airbnb’s customer service team, and (2) a binding arbitration
administered by the American Arbitration Association (“AAA”) using its specially designed Consumer Arbitration
Rules (as modi ed by this Section 19 and except as provided in Section 19.6). Speci cally, the Consumer Arbitration
Rules provide:

Claims can be led with AAA online (www.adr.org);

Arbitrators must be neutral and no party may unilaterally select an arbitrator;
Arbitrators must disclose any bias, interest in the result of the arbitration, or relationship with any party;
Parties retain the right to seek relief in small claims court for certain claims, at their option;
The initial ling fee for the consumer is capped at $200;
The consumer gets to elect the hearing location and can elect to participate live, by phone, video conference, or,
for claims under $25,000, by the submission of documents;
The arbitrator can grant any remedy that the parties could have received in court to resolve the party’s individual
claim.

19.3 Pre-Arbitration Dispute Resolution and Noti cation. Prior to initiating an arbitration, you and Airbnb each agree to
notify the other party of the dispute and attempt to negotiate an informal resolution to it rst. We will contact you at
the email address you have provided to us; you can contact Airbnb’s customer service team by emailing us. If after a
good faith e ort to negotiate one of us feels the dispute has not and cannot be resolved informally, the party
intending to pursue arbitration agrees to notify the other party via email prior to initiating the arbitration. In order to
initiate arbitration, a claim must be led with the AAA and the written Demand for Arbitration (available at
www.adr.org) provided to the other party, as speci ed in the AAA Rules.

19.4 Agreement to Arbitrate. You and Airbnb mutually agree that any dispute, claim or controversy arising out of
or relating to these Terms or the applicability, breach, termination, validity, enforcement or interpretation
thereof, or to the use of the Airbnb Platform, the Host Services, the Group Payment Service, or the Collective
Content (collectively, “Disputes”) will be settled by binding individual arbitration (the “Arbitration Agreement”). If
there is a dispute about whether this Arbitration Agreement can be enforced or applies to our Dispute, you and
Airbnb agree that the arbitrator will decide that issue.

19.5 Exceptions to Arbitration Agreement. You and Airbnb each agree that the following claims are exceptions to the
Arbitration Agreement and will be brought in a judicial proceeding in a court of competent jurisdiction: (i) Any claim
related to actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade
secrets, patents, or other intellectual property rights; (ii) Any claim seeking emergency injunctive relief based on
exigent circumstances (e.g., imminent danger or commission of a crime, hacking, cyber-attack).

19.6 Arbitration Rules and Governing Law. This Arbitration Agreement evidences a transaction in interstate commerce
and thus the Federal Arbitration Act governs the interpretation and enforcement of this provision. The arbitration will
be administered by AAA in accordance with the Consumer Arbitration Rules and/or other AAA arbitration rules
determined to be applicable by the AAA (the “AAA Rules“) then in e ect, except as modi ed here. The AAA Rules are
available at www.adr.org or by calling the AAA at 1–800–778–7879.

19.7 Modi cation to AAA Rules - Arbitration Hearing/Location. In order to make the arbitration most convenient to you,
Airbnb agrees that any required arbitration hearing may be conducted, at your option, (a) in the county where you
reside; (b) in San Francisco County; (c) in any other location to which you and Airbnb both agree; (d) via phone or video
conference; or (e) for any claim or counterclaim under $25,000, by solely the submission of documents to the
arbitrator.

19.8 Modi cation of AAA Rules - Attorney’s Fees and Costs. You and Airbnb agree that Airbnb will be responsible for
payment of the balance of any initial ling fee under the AAA Rules in excess of $200 for claims of $75,000 or less. You
may be entitled to seek an award of attorney fees and expenses if you prevail in arbitration, to the extent provided
under applicable law and the AAA rules. Unless the arbitrator determines that your claim was frivolous or led for the
purpose of harassment, Airbnb agrees it will not seek, and hereby waives all rights it may have under applicable law or
the AAA Rules, to recover attorneys’ fees and expenses if it prevails in arbitration.

19.9 Arbitrator’s Decision. The arbitrator’s decision will include the essential ndings and conclusions upon which the
arbitrator based the award. Judgment on the arbitration award may be entered in any court with proper jurisdiction.
The arbitrator may award declaratory or injunctive relief only on an individual basis and only to the extent necessary to
provide relief warranted by the claimant’s individual claim.

19.10 Jury Trial Waiver. You and Airbnb acknowledge and agree that we are each waiving the right to a trial by jury
as to all arbitrable Disputes.

19.11 No Class Actions or Representative Proceedings. You and Airbnb acknowledge and agree that, to the fullest
extent permitted by law, we are each waiving the right to participate as a plainti or class member in any
purported class action lawsuit, class-wide arbitration, private attorney-general action, or any other
representative proceeding as to all Disputes. Further, unless you and Airbnb both otherwise agree in writing, the
arbitrator may not consolidate more than one party’s claims and may not otherwise preside over any form of any
class or representative proceeding. If the “class action lawsuit” waiver or the “class-wide arbitration” waiver in
this Section 19.11 is held unenforceable with respect to any Dispute, then the entirety of the Arbitration
Agreement will be deemed void with respect to such Dispute and the Dispute must proceed in court. If the
“private attorney general action” waiver or the “representative proceeding” waiver in this Section 19.11 is held
unenforceable with respect to any Dispute, those waivers may be severed from this Arbitration Agreement and
you and Airbnb agree that any private attorney general claims and representative claims in the Dispute will be
severed and stayed, pending the resolution of any arbitrable claims in the Dispute in individual arbitration.

19.12 Severability. Except as provided in Section 19.11, in the event that any portion of this Arbitration Agreement is
deemed illegal or unenforceable, such provision shall be severed and the remainder of the Arbitration Agreement shall
be given full force and e ect.

19.13 Changes. Notwithstanding the provisions of Section 3 (“Modi cation of these Terms”), if Airbnb changes this
Section 19 (“Dispute Resolution and Arbitration Agreement”) after the date you last accepted these Terms (or
accepted any subsequent changes to these Terms), you may reject any such change by sending us written notice
(including by email) within thirty (30) days of the date such change became e ective, as indicated in the “Last
Updated” date above or in the date of Airbnb’s email to you notifying you of such change. Rejecting a new change,
however, does not revoke or alter your prior consent to any earlier agreements to arbitrate any Dispute between you
and Airbnb (or your prior consent to any subsequent changes thereto), which will remain in e ect and enforceable as
to any Dispute between you and Airbnb.

19.14 Survival. Except as provided in Section 19.12, this Section 19 will survive any termination of these Terms and will
continue to apply even if you stop using the Airbnb Platform or terminate your Airbnb Account.

20. Feedback
We welcome and encourage you to provide feedback, comments and suggestions for improvements to the Airbnb
Platform (“Feedback“). You may submit Feedback by emailing us, through the “Contact” section of the Airbnb
Platform, or by other means of communication. Any Feedback you submit to us may be used by us for any business
purpose and will be considered non-con dential and non-proprietary to you.

21. Applicable Law and Jurisdiction

These Terms are governed by and construed in accordance with Irish law. If you are acting as a consumer and if
mandatory statutory consumer protection regulations in your country of residence contain provisions that are more
bene cial for you, such provisions shall apply irrespective of the choice of Irish law. As a consumer, you may bring any
judicial proceedings relating to these Terms before the competent court of your place of residence or the competent
court of Airbnb's place of business in Ireland. If Airbnb wishes to enforce any of its rights against you as a consumer, we
may do so only in the courts of the jurisdiction in which you are a resident. If you are acting as a business, you agree to
submit to the exclusive jurisdiction of the Irish courts.

22. General Provisions

22.1 Except as they may be supplemented by additional terms and conditions, policies, guidelines or standards, these
Terms constitute the entire Agreement between Airbnb and you pertaining to the subject matter hereof, and
supersede any and all prior oral or written understandings or agreements between Airbnb and you in relation to the
access to and use of the Airbnb Platform.

22.2 No joint venture, partnership, employment, or agency relationship exists between you and Airbnb as a result of
this Agreement or your use of the Airbnb Platform.

22.3 These Terms do not and are not intended to confer any rights or remedies upon any person other than the
parties.

22.4 If any provision of these Terms is held to be invalid or unenforceable, such provision will be struck and will not
a ect the validity and enforceability of the remaining provisions.

22.5 Airbnb’s failure to enforce any right or provision in these Terms will not constitute a waiver of such right or
provision unless acknowledged and agreed to by us in writing. Except as expressly set forth in these Terms, the
exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under
these Terms or otherwise permitted under law.
22.6 You may not assign, transfer or delegate this Agreement and your rights and obligations hereunder without
Airbnb's prior written consent. Airbnb may without restriction assign, transfer or delegate this Agreement and any
rights and obligations hereunder, at its sole discretion, with 30 days prior notice. Your right to terminate this
Agreement at any time remains una ected.

22.7 Unless speci ed otherwise, any notices or other communications to Members permitted or required under this
Agreement, will be provided electronically and given by Airbnb via email, Airbnb Platform noti cation, or messaging
service (including SMS and WeChat). If your booking is in respect of a Listing in Japan, you agree and acknowledge
that such noti cations via electronic means in lieu of a written statement, satis es Airbnb’s obligations under Article
59 Paragraph 1 of the Japanese Housing Accommodation Business Act.

22.8 If you have any questions about these Terms please email us.