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FMEA Business Process Example

This FMEA form is used to analyze potential failures in a process or product. It lists two potential failure modes for an invoicing process: incorrect amount and incorrect address. The effects of an incorrect amount are reduced customer satisfaction and late payment of invoices. The effects of an incorrect address are that the customer does not receive the invoice, resulting in lower satisfaction and late payment. Potential causes and current controls are identified for each failure mode. Recommended actions are provided to reduce the risk priority number assigned to each failure mode.

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Abu Bindong
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268 views1 page

FMEA Business Process Example

This FMEA form is used to analyze potential failures in a process or product. It lists two potential failure modes for an invoicing process: incorrect amount and incorrect address. The effects of an incorrect amount are reduced customer satisfaction and late payment of invoices. The effects of an incorrect address are that the customer does not receive the invoice, resulting in lower satisfaction and late payment. Potential causes and current controls are identified for each failure mode. Recommended actions are provided to reduce the risk priority number assigned to each failure mode.

Uploaded by

Abu Bindong
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLS, PDF, TXT or read online on Scribd
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FMEA Form

Process/Product
Failure Modes and Effects Analysis
(FMEA)

Process or
Prepared by: Page ____ of ____
Product Name:

Responsible: FMEA Date (Orig) ______________ (Rev) _____________

Process S O D R S O D R
Step/Part Potential Failure Potential Failure E C Current E P Actions E C E P
Number Mode Effects V Potential Causes C Controls T N Recommended Resp. Actions Taken V C T N
Describe the How could this step Describe all the Describe all the List the List specific Who is the Has the RPN of
process step or or assembly fail? effects down the causes for each current actions which will person this cause been
subassembly List each failure column of this failure effect controls 0 reduce the RPN . responsible reduced? List
mode down the failure mode on a down the column. including for the supporting
column. critical customer Standard improvemen documentation.
Invoicing Incorrect Amount requirement.
Reduction in 5 Invoice amount 4 Operation
None 10 t action?
Invoice amount Marketing New software 5 1 1
customer is incorrectly Procedures 200 is electronically and code was 5
(SOPs)
satisfaction and transferred to created by Information developed to
Invoicing Incorrect Address Customer does Incorrect None Customer Marketing New software
invoice is paid database database based Technolog create the
not receive information in address is from and code was
late 5 4 10 200 on order y invoice amount 5 1 1 5
invoice resulting the database database A is Information developed to
specifics electronically
in lower customer automatically Technolog create the
satisfaction and cross referenced y linkage
the invoice is paid 0 to zip code electronically 0
late resident in
database B
0 0

0 0

0 0

0 0

0 0

0 0

0 0

0 0

Page 1

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