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Technical Support Hierarchy

This document outlines technical support procedures and contact information for ZTE's MSAN project in Egypt. It provides details on emergency and normal incident procedures, as well as contact information for the local technical support team including customer support representatives, local technical expert centers, and field support offices located in different regions of Egypt. Global technical support contact information is also listed, including hotline, fax, and website.

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Gamal Ahmed
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101 views6 pages

Technical Support Hierarchy

This document outlines technical support procedures and contact information for ZTE's MSAN project in Egypt. It provides details on emergency and normal incident procedures, as well as contact information for the local technical support team including customer support representatives, local technical expert centers, and field support offices located in different regions of Egypt. Global technical support contact information is also listed, including hotline, fax, and website.

Uploaded by

Gamal Ahmed
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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For ZTE Msan project

Technical support procedure for Emergency incident

© ZTE All rights reserved


2
Technical support procedure for normal incident

© ZTE All rights reserved


3
Local Technical support team
Position Region Name Contact number Email

CSR Whole AhmedMagdy +20-1022075106 Ahmed.hanfy@zte.com.cn


(customer support Egypt
representative)
LTEC Whole Niu Tong +20-1278111129 Niu.tong@zte.com.cn
(local technical Egypt
Liu chenggeng +20-1069574572 Liu.chenggeng@zte.com.cn
expert center)
Great Cario MohammedGamal +20-1061749430 Mohammed.Gamal@zte.com.cn

Mohamed Mostafa +20-1097166656 Mohamed.Mostafa@zte.com.cn

FSO Delta Ahmed Basuony +20-1066059732 Ahmed.basuony@zte.com.cn


(Field support office)
Mohamed Ragab Mohamed.Ragab@zte.com.cn

Upper Egypt Ahmed Abdelatif +20-1094909514 Ahmed.Abdelatif@zte.com.cn

© ZTE All rights reserved


4
Global Technical support

Hotline 0086 755 26771900

Fax 0086 755 2677080

Website http://support.zte.com.cn

© ZTE All rights reserved


5
Thank you

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