Troubleshooting Printer Problems - The Printer Isn't Printing
The document provides solutions to common printer problems like the printer not printing. It suggests checking that the printer is plugged in, has paper, and is set to online. The port specified during installation should match the port the printer is connected to. Testing the cables that connect the computer and printer by using the DEBUG program can help identify if the connection is working properly.
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Troubleshooting Printer Problems - The Printer Isn't Printing
The document provides solutions to common printer problems like the printer not printing. It suggests checking that the printer is plugged in, has paper, and is set to online. The port specified during installation should match the port the printer is connected to. Testing the cables that connect the computer and printer by using the DEBUG program can help identify if the connection is working properly.
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Troubleshooting Printer Problems ________ _
This section offers solutions to the most common printer problems.
The printer isn't printing. Most often when a printer doesn't print, it indicates a problem with the printer, or with the way the printer is connected to the computer. • Make sure your printer is plugged in and has paper. If your printer has an online switch, the printer should be online. Note: If the printer is on a network, you may need to link to it before you can use it. Check with your system administrator for details. • Check to make sure you specified the correct port for this printer when you installed the printer. Printers are connected by cables to ports at the back of your computer. Since a computer has more than one port, you needto tell WordStar which port your printer is connected to. Use the 'printer modification program, PRCHANGE, to see which port you've specified for this printer. Then make certain the printer is connected to that port on your computer. • If you specified the correct port during installation, check the cable that runs between the computer and the printer. If these cables aren't working properly or aren't firmly connected, your printer can't print. Follow these steps to test the cables and connections: Log on to the drive or directory where the DEBUG program is located. (This program is on your DOS Supplemental Programs disk if you're using a two floppy disk system.) At the system prompt, type debug and press.J. The DEBUG prompt (a dash) appears onscreen. 2 Press Ap to establish a connection between the screen and the printer. After you press AP, everything appearing on the screen is also sent to the printer. 3 At the DEBUG prompt, type D 100 1000 and press.J. If the printer is connected properly, it will begin printing. The printer cannot print as fast as the characters appear onscreen, so after a short time, the screen will stop filling while the printer catches up. TIP Press I\C to stop the debug display. 4 To stop your printer from printing everything that appears onscreen, press Ap again. Then type Q and press .J to exit DEBUG. It's also a good idea to turn your printer off and then on again to clear its buffer.