communication goals

1 Troubleshoot a problem.
2 Compare product features.
C PHOTO STORY Read and listen to a conversation in an office.

9
3 Describe how you use the Internet. 5:02
UNIT 4 Discuss the impact of the Internet.

Living in Cyberspace
preview x

Our Community Fr iends Search Home

Frank Caruso Hey, I’m in Rome now! How do

you like my new profile pic? That’s the Colosseum
behind me. This place is awesome!
Amy: What are you doing here at this Amy: I just got this e-mail from Amy: I know. I don’t know what I was
hour? I wasn’t sure I’d find you. someone I don’t know, and I thinking! It just happened so fast.
Dee: Oh hi, Amy. I’m just fooling clicked on the attachment to see Dee: Look. First, try shutting down
Kathy Chu Wow! You take good selfies, Frank! You
look like you’re having fun! Hey, didn’t you just post a around online. I guess I forgot what it was. My computer totally and restarting, OK? Sometimes that
message from Tokyo two days ago? about the time! crashed. Everything froze, and takes care of it.
Amy: Am I interrupting you? no matter what I do, nothing Amy: You think that would work?
happens.
Dee: Not at all. Paul and I are just Dee: It couldn’t hurt. Listen, Paul’s
instant messaging. Dee: Actually, you should never still there. Let me send a quick
Frank Caruso I did. But I’ve always wanted to see
FRANK CARUSO Italy, so someone suggested visiting my airline’s web Amy: Sorry to bother you. But I’m a
open an attachment if you don’t response, OK? I’ll just be a second.
page to look for specials. I got a great deal on a return know the sender. It could be
little worried about something. Amy: No problem. I’ll go and try
ticket with a stop here. I’m heading back home to malware or carry a virus.
Dee: What’s wrong? restarting to see if that does the trick.
Boston on Friday. Did you all catch the Japan photos
Edit I posted?

Search Nardo Madureira No. What album are they in?

D FOCUS ON LANGUAGE Look at the five expressions from the Photo Story. Write the letter of
the meaning of each expression. (Two expressions have the same meaning.)
Messages
1 just fooling around a won’t take a long time
My photo albums Frank Caruso Actually, they’re not here. They’re on 2 takes care of it b not doing anything serious
that new photo-sharing site, GlobalPhoto. Log on
and add me to your friends. Or I can send you a link. 3 couldn’t hurt c is worth trying
Videos Click on it to go right to the pics. 4 I’ll just be a second d fixes the problem
5 does the trick
Groups Kathy Chu Well, I just looked and they’re very cool.
Can’t wait to see the ones from Italy. I hope they’re as
nice as the ones from Japan! Nice chatting with you
Upload guys! Ciao! SPEAKING
Do you know how to solve computer problems? Complete the chart. Then compare
answers with a partner and discuss some possible solutions.

A PAIR WORK Read the posts on the social network website. Are you on any similar sites? Do you Do you know what to do if . . . Some computer solution
s
post regularly? Why or why not? Yes No Not sure • try restarting
• check if it’s turned on
1 you think you have a virus? • buy a new computer
B DISCUSSION Discuss these questions. • [your own idea]
2 your printer won’t print?
1 What photo-sharing services do you know about online? Do you store your photos on any of
these sites? What are the advantages and disadvantages of photo-sharing services? 3 you click on a link and nothing happens?
2 Have you ever posted photos while you were traveling? Do you know anyone who has? 4 your computer is really slow?
5 your computer crashes?
6 you forget your password?
98 UNIT 9 UNIT 9 99
 1 goal
LESSON Troubleshoot a problem GRAMMAR The infinitive of purpose GRAMMAR BOOSTER p. 139
• Expressing purpose with
An infinitive can be used to express a purpose. in order to and for
I scrolled down to read the text. (= because I wanted to read the text)
Put the cursor on the toolbar to choose a file. (= if you want to choose a file)
CONVERSATION MODEL Answering a Why question with an infinitive of purpose is similar to answering with Because.
A Read and listen to people troubleshooting
5:03 Why did you click on that icon? To save the file before I close it. (= Because I want to save it.)
a computer problem. Why did you highlight that word? To select it so I can copy it. (= Because I want to copy it.)
A: Eugene, could you take a look at this?
B: Sure. What’s the problem? A FIND THE GRAMMAR Look at the Conversation Model on page 100.
A: Well, I clicked on the toolbar to save Find an infinitive of purpose. Restate the sentence, using because.
a file, and the computer crashed.
B: Why don’t you try restarting? That sometimes works. B PAIR WORK Look at Cathy’s to-do list. Ask and answer questions, TO DO TODAY
using infinitives of purpose.
A: OK. I’ll give that a try. go shopping – get someth

“ ”
Why is Cathy going shopping? ing
for dinner
B RHYTHM AND INTONATION Listen again and repeat.
5:04 5:05Ways to reassure someone call Dad – wish him Happ

“ ”
y
Then practice the Conversation Model with a partner. That sometimes works. To get something for dinner. Bir thday!
That sometimes helps. meet Brandy – talk about
That sometimes does the trick.
nex t weekend
VOCABULARY The computer screen, components, and commands C GRAMMAR PRACTICE Complete each sentence in your own way. Use talk to Mark – ask for help
infinitives of purpose. with scanner
A 5:06 Read and listen. Then listen again and repeat.
1 Don’t forget to click on the save icon to save your document . e-mail Hillar y – send her
1 a monitor 5 a pull-down menu 6 a tool bar
my
new photos
2 You can click on the print icon .
drop off car at service station
3 Put the cursor on the pull-down menu . –
File Home Edit Insert View Help fix windshield wipers
4 I bought a new scanner . visit Katonah Museum – see
a open a file e cut text
5 I e-mailed my friend . new art exhibit
b save a file f copy text
2 a screen c print a file g paste text 6 I connected to the Internet . call salon – make
appointment for manicure
d close a file

h click on an icon i select / highlight text j scroll up

3 a mouse 7 a scroll bar

k scroll down
now you can Troubleshoot a problem
The meeting is tomorrow.
A CONVERSATION ACTIVATOR With a partner, change the
Conversation Model. Create a conversation in which one
of you asks for help with a computer problem. Use the
8 a cursor
4 a touchpad
computer vocabulary from page 100 and an infinitive
of purpose. Then change roles.
A: , could you take a look at this?
B: Sure. ?
B 5:07 LISTEN TO ACTIVATE VOCABULARY Listen. Check the computer command each person needs. A: Well, I clicked on to , and . RECYCLE THIS LANGUAGE.
B: Why don’t you try ? That . • The computer crashes.
A: . I’ll give that a try. • The screen freezes.
1 He needs to click on . . . don't stop! •
•
The printer won’t print.
The file won’t [open / close / print].
• Discuss other problems. • The [mouse] doesn’t work.
2 She needs to click on . . . • Offer other suggestions. • Nothing happens.
3 He needs to click on . . . • (your own idea) __
4 She needs to click on . . . B CHANGE PARTNERS Practice the conversation
5 He needs to click on . . . again with other problems.
6 She needs to click on . . .

100 UNIT 9 UNIT 9 101

 2 goal
LESSON Compare product features PRONUNCIATION Stress in as . . . as phrases
A 5:08 Read and listen. Then listen again and repeat.
• • •
1 The new printer is as slow as the old one.
••• • •
3 The X12 mouse isn’t nearly as nice as the X30.

GRAMMAR Comparisons with as . . . as • • • •

2 My old smart phone is just as small as the new one.
• • • •
4 The M200 keyboard isn’t quite as cheap as the Z6.

To express similarity GRAMMAR BOOSTER p. 139

B Read the statements you wrote in Exercise B on page 102 aloud, paying attention to stress.
Use as . . . as with an adjective to indicate how two things are equal or • As . . . as to compare adverbs
the same. Use the adverb just for emphasis. • Comparatives and superlatives:
review
The new speakers are as good as the old ones.
The iFriend tablet is just as nice as the F40.
• Comparison with adverbs CONVERSATION MODEL
A 5:09 Listen to someone compare product features.
Use the adverb almost in affirmative statements to indicate that two things are
very similar but not exactly the same. A: I’m thinking about getting a new game controller.
The Zeta B is almost as fast as the Panasox. B: Oh, yeah? What kind?

To express difference A: Everyone says I should get a Macro.

Use not as . . . as to indicate how two things are different. Use not quite when the difference B: Well, I’ve heard that the Panatel is as good as
is very small. Use not nearly to indicate that there’s a big difference. the Macro, but it costs a lot less.
Our new printer isn’t as noisy as the old one. A: Really? I’ll check it out.
The G4 isn’t quite as expensive as the Z90.
The Panasox isn’t nearly as affordable as the Zeta B. B RHYTHM AND INTONATION Listen again and
5:10
repeat. Then practice the Conversation Model with
You can use shortened statements with as when the meaning is clear.
a partner.
The old monitor was great. But the new one is just as good. (= just as good as the old one)
Have you seen Carl’s new laptop? My laptop isn’t as nice. (= as nice as his laptop)

A GRAMMAR PRACTICE Read each statement about a product. Write a sentence now you can Compare product features
with as . . . as and the cue to compare the products.
1 The new Shine keyboard is popular. The one from Digitek is popular, too. A CONVERSATION ACTIVATOR With a partner, change the
Conversation Model, using the magazine ratings to
(just)
compare features of different products. Use as . . . as.
Buyer’s Friend Magazine
2 The XCue joystick is easy to use. The JRock joystick is also easy to use. Then change roles. Our recommendations!
(just) A: I’m thinking about getting a new .  eMax Wireless Mouse very good US $25
3 The C50 monitor is large. The C30 monitor is a little larger than the C50. B: ? What kind?  eMax X15 Wireless Keyboard very comfortable US $30
(almost) A: Everyone says I should get .
 eMax Y80 Webcam easy to use US $52
4 Comtec’s new mini-tablet is very small. Sango’s new mini-tablet is also B: Well, I’ve heard that .
A: Really? . don't stop!  eMax Z40 Monitor 15 inches / 38 centimeters US $250
very small.
• Ask about other
(just) features.
5 The CCV speakers are very powerful. The Soundtec speakers are much
THE E L E C T
more powerful.
(not / nearly)
RECYCLE THIS LANGUAGE.
Which … RONICS GUIDE YOUR
BEST
is more popular? is newer?
6 The Icon monitors are very inexpensive. The Sentinel monitors are a little a joystick is easier / harder to use? is quieter / noisier? BUYS
Klick Wirele !
is lighter / heavier? is slower / faster? ss Mouse
more expensive.
is larger / smaller? has more features? very good
Klick P40 W US $12
(not / quite) is less / more expensive? looks nicer? ireless Keyboa
rd very comfortabl
costs less / more? gets better reviews? Klick Ultra W e
ebcam US $25
B On a separate sheet of paper, write five statements comparing things you are easy to use
familiar with. Use as . . . as. Klick P20 M US $52
B CHANGE PARTNERS Now practice the conversation onitor
19 inches / 48
Ideas for comparisons .3 centimeters
In my opinion, the Mardino sports car isn’t nearly as good as the Strega. • cars
again, using other products and features. US $99
• electronic products
• stores
• restaurants
• (your own idea)  

102 UNIT 9 UNIT 9 103

 LESSON
3 goal Describe how you use the Internet
now you can Describe how you use the Internet

A FRAME YOUR IDEAS Complete the survey about your own Internet use.

BEFORE YOU LISTEN New Tab

5:11 VOCABULARY • Internet activities Read and listen. Then listen again and repeat.
visit a website go to a specific address on the Internet and read its content
surf the Internet visit a lot of different websites for information that interests you Internet User Survey
join (an online group) become a member of an Internet group to meet friends 1. I usually spend ___ hours a week online.
and share information about your hobbies and interests 0 – 10 11 – 20 21 – 30 31 – 40 41 – 50 over 50
post (a message) add your comments to an online discussion on a message board,
2. I use . . .
a blog, or a social networking site
a desktop a laptop a smart phone a tablet (none of these)
attach (a file) place a document or photo into an e-mail
upload (a file) move a document, music file, or picture from a personal computer, 3. I use the Internet . . .
phone, or MP3 player onto the Internet for work for study for fun I never use the Internet.
share (a link) send an e-mail or post a message with the address of an interesting
website you want someone to visit 4. I use the Internet . . .
to search for new websites to send instant messages to download music
download an application download a useful program that you can use
to upload photos to keep in touch with friends to upload videos
to play games, get information, or perform tasks
to download photos to keep in touch with family to download videos
send an instant message “chat” with someone online in real time by typing messages Remember also: to design websites to meet new people to send and receive e-mail
look up information go to a website to learn about something • download (a file) to look up information to watch movies to play games
• stream a video to create art to look at my bank accounts to pay bills
• check e-mail
to shop for things to sell things to read or watch the news
to take classes to practice English to just fool around
LISTENING COMPREHENSION
other:
A 5:12 LISTEN FOR THE MAIN IDEA Listen to people describe how they use the Internet. Write a
checkmark next to the person who seems to enjoy the Internet the least. Explain your answer. 5. Check the statements that are true about you..
People consider me to be a technology expert. They come to me for help.
You could say I’m an Internet addict. I’m always online.
Compared to most people, I spend a lot of time on the Internet.
I spend just as much time on the Internet as most people.
I don’t spend nearly as much time on the Internet as most people.
I’m really not comfortable using the Internet.

1 George Thomas 2 Sonia Castro 3 Robert Kuan 4 Nadia Montasser B GROUP WORK Walk around your classroom and ask your Ideas for questions
classmates about their Internet use. Ask questions Why . . . ? When . . . ?
to get more information and take notes. Where . . . ? How . . . ?
B 5:13 LISTEN FOR DETAILS Listen again and check the activities each person does.

George Thomas Sonia Castro Robert Kuan Nadia Montasser Find someone who. . . Name Notes
buys products is an Internet expert.
downloads music is an Internet addict.

checks the latest news isn’t comfortable using the Internet.

uses the Internet to meet people.
participates in online groups
uses the Internet to avoid people.
plays online games
sends instant messages
surfs the Internet
C DISCUSSION Tell your class what you
found out about your classmates and “ May spends a lot of time online. She uses her
tablet to meet new people and keep in touch
with friends. Gary spends a lot of time online

”
uploads photos how they use the Internet. with his smart phone. He uploads photos and . . .
uses a computer at work

104 UNIT 9 UNIT 9 105

 LESSON
4 goal Discuss the impact of the Internet
now you can Discuss the impact of the Internet

A NOTEPADDING With a partner, discuss each statement. Write at least one

good change and one bad change for each.
BEFORE YOU READ
1 The Internet has changed the way people 2 The Internet has changed the way people
1 What kinds of problems have you had on the Internet?
find information. work in offices.
2 What kinds of Internet problems have you heard about on the news?
Good changes: Good changes:

READING 5:14

Cyberbullying Leads
Identity Thieves Steal 40 Million Credit Card Numbers to Teenager’s Death Bad changes: Bad changes:
Eleven hackers around the world were accused of stealing more than 40 million Megan Taylor Meier, age 13, joined an
credit card numbers on the Internet. They included three people from the U.S. who online social networking group where
are accused of hacking into the wireless networks of popular online stores. she became online friends with a
16-year-old boy named Josh. Megan
Once inside these networks, they searched for and Josh never communicated by
customers’ credit card numbers, passwords, and phone or in person, but she enjoyed
personal information so they could pretend to be those exchanging messages with him in
customers. When the identity theft was completed, the group. 3 The Internet has changed the way 4 The Internet has changed the way
credit card numbers and other details were then sold
Over time, Josh changed. He people shop. people communicate.
on the Internet, allowing criminals to withdraw
began to bully her daily—criticizing her
thousands of dollars at a time from ATMs. Good changes: Good changes:
personality and telling her what a bad
person she was. Some of their
communications were posted so
everyone could see them. Josh’s last
Computer Viruses Are Getting Harder to Prevent message to her said, “The world would
be a better place without you.” A short
“We’re losing the battle against computer small companies. In one year alone, they Bad changes: Bad changes:
time later, Megan committed suicide.
viruses,” says David Farber, professor were reported to have caused $13 billion
After her death, it was discovered
of computer science at Carnegie Mellon USD in damage.
that there was no “Josh.” The
University. These viruses, which can enter
Companies have been trying for years messages came from the mother
computer systems through junk e-mail from
to protect themselves with anti-virus of one of Megan’s classmates. The
hackers, have reached epidemic
programs, but criminals are creating mother had been angry with Megan
proportions, slowing down computers—
newer, improved viruses faster than these because she believed Megan had said
and sometimes causing whole office com-
programs can keep up with. some untrue things about her daughter. B DISCUSSION Do you think that computers and the Internet Text-mining (optional)
puter systems to crash—in both large and
have brought more benefits or more problems? Support Find and underline three words or phrases in the Reading
your opinions with examples. that were new to you. Use them in your Discussion.
For example: “exchanging messages.”
A UNDERSTAND FROM CONTEXT Use the context of the articles to help you to complete each definition.
In my opinion, there are more
1 A hacker is . . . a a software program that causes problems in computers. benefits than problems. For
example, it’s easy to look up
2 A computer virus is . . . b a software program that tries to stop the spread of viruses. information, and it’s really fast.
3 A criminal is . . . c a person who enters computer systems without permission.
4 Junk e-mail is . . . d a person who steals other people’s personal information.
I think the Internet is OK, but there
5 An anti-virus program is . . . e an advertisement you didn’t request. are really too many problems. First
of all, you have to be very careful if
6 A cyberbully is . . . f a person who breaks the law; for example, by stealing money. you shop online with a credit card.
7 An identity thief is . . . g a person who sends cruel and negative messages to another
person online.

B RELATE TO PERSONAL EXPERIENCE What news stories have you heard about the
Internet? Do you ever worry about using the Internet? Why or why not?

106 UNIT 9 UNIT 9 107

 review ORAL REVIEW
CONTEST Look at the photos for one minute. Then
A Listen to the conversations. Circle T for true and F for false. Then listen again
5:15 close your books. Who can name all the computer
and infer how to complete each statement. 1 parts and activities in the photos? For example:
1 The C40’s monitor is the X8’s. There’s a printer and . . . OR
1 She recommends the C40. T F
a the same size as b larger than c smaller than He’s trying to print photos . . .
2 She recommends the Hip 2 The Hip web camera is the Pentac web camera. PAIR WORK
T F
web camera. a the same price as b cheaper than c more expensive than 1 Create a conversation for the man and the woman.
3 He recommends the new They are troubleshooting a problem. Start like this:
T F 3 Sender’s new model is Sender’s old model.
Sender tablet. Could you take a look at this?
a the same as b nicer than c worse than
4 He recommends the 2 Create a conversation for the two men. One is asking
T F 4 Play Zone 3 is Play Zone 2. for a product recommendation. Start like this:
Play Zone 3.
a as cool as b less cool than c more cool than I’m thinking about getting a new . . .
3 Create a conversation for the two women on the
B Answer each question in your own words, using infinitives of purpose. phone. One is asking the other about what she is
1 Why do people join social networking sites? doing on the computer. Start like this:
Am I interrupting you?
2 Why do people send instant messages?
3 Why do people surf the Internet?
4 Why do people shop online?
5 Why are you studying English? 2
C Complete each statement.
1 on an icon on the screen to select it.
2 If you want to print a document, click on the print icon on the .
3 To read more text on your monitor’s , use the scroll to scroll down.
4 Click on File on the toolbar so you can choose an icon from the menu.
5 When you’re finished working on a document, don’t forget to it before you close the file.

D Unscramble the letters of the words in the box to complete each sentence.

chatated clorls doalwond esmou rekcha rusvi

3
1 Last year, a got into the company’s computer systems and stole important information.
2 Use the to click on a file and open it.
3 It isn’t difficult to songs from the Internet.
4 Use the bar to see more text on the screen.
5 Her computer isn’t working now because she downloaded a from a piece of junk e-mail.
6 I the photos to the e-mail I sent this morning.
For additional language practice . . .

TOP NOTCH POP • Lyrics p. 154

WRITING “Life in Cyberspace”

Write two paragraphs about the benefits and the problems of the Internet.
now i can
Use your notepads from page 107 for support. Troubleshoot a problem.
WRITING BOOSTER p. 151 Compare product features.
• Organizing ideas Describe how I use the Internet.
• Guidance for this writing exercise Discuss the impact of the Internet.

108 UNIT 9 UNIT 9 109