Taken Actions by the Company

To address/resolve the PROBLEMS

a) Jollibee temporarily closes 72 stores

Jollibee Food Corporation had a problem regarding their chicken, the taste is still the same, the
quality is still the same, therefore there is a lot of consumer demanded their CHICKENJOY product,
unfortunately they had shortage in their popular product CHICKENJOY.

Allegedly, there’s a shortage on their Chicken Joy that’s why they decided to temporarily close
72 stores of the fast food chain where the majority of the stores that was temporarily closed was
located at metro manila.

But the company explained and resolved the #ChickenSad issue. “The product limitation has
been caused by the migration to new systems that started on Aug. 1, 2014, which has resulted in a
temporary slowdown in sales order taking, product loading and dispatch of transportation,” Jollibee said
in its statement which came amid complaints and even ridicule on social media.

To address/resolve the RISKS

a) Jollibee facing website's data privacy issues

Jollibee took down their delivery website temporarily after the government flagged
"vulnerabilities" in the system that could expose user data.

The NPC’s Commission’s Complaints and Investigation Division identified the breach to be “a
result of a proof-of-concept initiated by a marketing PR team representative of Jollibee, who made
representations to a domestic cybersecurity firm.”

The country's largest fast food operating said it was investigating its system and checking
security. And the company said "With this, we will be able to facilitate faster online delivery system
improvements and update security measures that will further strengthen data protection," and "We
assure the public that safeguarding the confidentiality of our customers’ personal data remains Jollibee
Foods Corp’s priority,"

b) When Mcdonald's entered the Philippine market

By the time McDonald's put up its first store here, in 1981, it no longer offered anything new.
Jollibee, meanwhile, was already prepared, having opened nine branches and started an aggressive
marketing campaign. Jollibee entered the list of the top 1,000 corporations in the Philippines that same
year. By 1984, it was in the Top 500 list and dominated the local fast-food market.

Jollibee addressing/resolve risks by:

 JFC promote risk management through a plan-do-check act cycle.

 They quickly and appropriately deal with risks as they are identified.
 They also prevent and reduce risks in order to ensure the quality and safety of our products and
services, protect the lives and safety of their employees and especially their customers
  ENVIRONMENTAL RISK
 execute, plan, investigate and analyze to control the risk of water and air pollution,
etc.
 identify the effects of it.
 in some calamities handling of chemicals properly is needed.
 CRIMES AND BEHAVIORAL ON EMPLOYEES
 Bimonthly Training Program
 Executes Briefing
 Quarterly Seminars and orientation
 Distribution of Code of conducts
 Employee records
 ENTERPRISE RISK

Risk management will provide the organization with the superior capabilities to identify,
assess and manage the risks and enable the organization and its employees, at all levels, to
better understand and manage risks.

The Company responds by observing stringent guidelines, processes and procedures in

its FSC, and conducting regular and spot audits to ensure that FSC standards are maintained not
only in stores but also in commissaries. The Company has likewise instituted a system of
incentives to reward excellent performance in terms of FSC by stores. The Company’s directors
and management periodically review the effectiveness of the Company’s risk management
system

To address/resolve the ETHICAL ISSUES

a) Jollibee faces labor issues (contractualization)

Iconic Filipino fast-food chain Jollibee, prompted by ongoing labor issues, some of its
workers and patrons are calling on the public to boycott the restaurant last June 29, 2018.

Workers laid-off by employment agencies allegedly cut loose by Jollibee organized

protests outside the Jollibee Foods Corporation (JFC) main office in Pasig City and its warehouse
and commissary in Parañaque City.

In Facebook posts made by labor organization Defend Job Philippines yesterday, it asked
the public to “temporarily not patronize JFC affiliates and subsidiaries” to support the workers’
fight, a campaign they call #BEEastMode.

According to their statement JWS-Logistics wishes to clarify that the workers involved in
the recent protest remain regular employees of their service providers which are duly licensed
by the Department of Labor and Employment. The workers receive proper wages, complete
benefits, and have security of tenure under the care of their service providers.

They safeguard the welfare of their workers by engaging only with legitimate service
providers and ensure that the providers follow all laws and regulations.
 They support the Department of Labor and Employment (DOLE) with the
implementation of the law and ending ENDO. And remain compliant with all laws and
regulations.

They also coordinating with the proper authorities to peacefully address the situation as
soon as possible, and in accordance with the law.

REFERENCES:

Legaspi, C. (n.d.). Jollibee #ChickenSad: A costly IT problem. Retrieved June 22, 2020, from
https://www.rappler.com/business/features/66087-jollibee-chickensad-costly-it-problem

Jollibee Food Corporation - Risk Management. (n.d.). Retrieved June 21, 2020, from
https://prezi.com/p/j48sv1oxiohu/jollibee-food-corporation-risk-management/

1805247, & Cigaral, I. (2018, May 9). Jollibee says addressing delivery website's data privacy issues.
Retrieved June 22, 2020, from https://www.philstar.com/business/2018/05/09/1813670/jollibee-says-
addressing-delivery-websites-data-privacy-issues/amp/

ABS-CBN News. (2014, August 09). Jollibee temporarily closes 72 stores due to delivery problems.
Retrieved June 22, 2020, from https://news.abs-cbn.com/business/08/08/14/jollibee-temporarily-
closes-72-stores-due-delivery-problems?
fbclid=IwAR0c5iiDZoRDRwRU8xDrvkvaygU_DYcOGchTIxa4kKAjfbRXwhDMjlhtnUQ

Lowe, A. (2013, January 27). Don't be scared to make mistakes - Jollibee founder. Retrieved June 22,
2020, from https://www.rappler.com/business/20143-don

CoconutsManila. (2018, July 04). Amid labor issues, some Filipinos call for Jollibee boycott:
Coconuts Manila. Retrieved June 22, 2020, from https://coconuts.co/manila/news/amid-labor-issues-
filipinos-call-jollibee-boycott/?
fbclid=IwAR0cTx468yUVMWnO__JJUAXbaHeX2q9zX7ePjoSSYPM9lxeGIq11idKjeE8