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Introduction To Information & Communication Technologies: Lesson 1

The document provides an introduction to information and communication technologies (ICT) and discusses how ICT has impacted various aspects of society from communication and business to employment opportunities in the Philippines. ICT is defined and examples of how it is used from video calls to social media and BPO centers are outlined. The growth of the ICT industry in the Philippines is highlighted with statistics about cellphone and internet usage.

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Maddie Alexandra Smith
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78 views28 pages

Introduction To Information & Communication Technologies: Lesson 1

The document provides an introduction to information and communication technologies (ICT) and discusses how ICT has impacted various aspects of society from communication and business to employment opportunities in the Philippines. ICT is defined and examples of how it is used from video calls to social media and BPO centers are outlined. The growth of the ICT industry in the Philippines is highlighted with statistics about cellphone and internet usage.

Uploaded by

Maddie Alexandra Smith
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Introduction to Information & Lesson 1

Communication Technologies
Empowerment Technologies

JESSIE B. CAMPIT
SHS Teacher
Question 1:

How many times have you checked


your cellphone this morning?
Question 2:

How many status updates have you


posted in Facebook or Twitter today?
Question 3:

Did you use the internet for an hour


after you woke up this morning?
Question 4:

Do you follow celebrity via his/her


social media account?
Result:

If you have to be “guilty of charge”


in most of these questions, chances
are, you are a . . .

DIGITAL NATIVE
DIGITAL NATIVE
An individual who was born after the
widespread adoption of digital technology.
The term digital native doesn't refer to a
particular generation. Instead, it is a catch-
all category for children who have grown up
using technology like the Internet, computers
and mobile devices.
What is ICT?
Information and Communication
Technology (ICT) deals with the use of
different communication technologies
such as mobile phones, telephone,
internet, etc. to locate, save, send, and
edit information.
About ICT?
When we make a video call . . .
We use the internet
When we send a text or make a call. . .
We use cellular networks
About ICT?

Having a unified way to


communicate is one of the
goals of ICT.
Do you believe that . . .

We spend less because


of ICT?
How? Cite an example.
Example:
It will cost us a peso to send a
text message or SMS rather than
telling it personally to the
person. By the way what is SMS stands for?
Short Message Service (SMS)
ICT in the Philippines
Several international companies
dub the Philippines as the “ICT
Hub of Asia”.
Hub - a center of activity : focal point
- a central device that connects multiple
computers on a single network
ICT in the Philippines
It is no secret that there is huge
growth of ICT-related jobs around the
country, one of which are the BPO
centers.
Business Process Outsourcing (BPO)
What is Outsourcing?
Outsourcing is a practice in
which an individual or company
performs tasks, provides services
or manufactures products for
another company.
BPO
"Business Process Outsourcing (BPO) is a subset of
outsourcing that involves the contracting of the
operations and responsibilities of specific business
functions or processes to a third-party service
provider. It is typically categorized into back office
outsourcing - which includes internal business functions
such as human resources or finance and accounting,
and front office outsourcing - which includes customer-
related services such as contact center services.
What is BPO?
BPO is the process of hiring another company
to handle business activities for them ranging
from data processing, back office support,
recruitment, payroll, sales, customer service
or technical support, to telemarketing and
the like.
BPO vs Call Center
A BPO that is contracted outside a
company's country is called offshore
outsourcing."
BPO vs Call Center
A Call Center, on the other hand, is a
form of BPO that deals with inbound and
outbound calls providing sales, customer
service, technical support, telemarketing,
& phone surveys for their clients.
In short . . .

“All Call Centers are


BPO's but not all BPO's
are Call Centers”
Reason behind
You might ask why do they (the
clients) hire another company to
do these business activities for
them, especially for offshore
outsourcing? The main answer to
that question is "Cost Savings".
ICT in the Philippines

According to the 2013 edition of


Measuring the Information Society by the
International Telecommunication Union,
there are 106.8 cellphones per 100
Filipinos in the year 2012.
That would mean. . .

that for every 100 Filipinos you meet,


there is a high chance that they have
cellphone and approximately for the
seven of them, they have two.
Employment in the Philippines

In a data gathered by the Annual Survey


of Philippines Business and Industries,
and NSO in 2010, the ICT industry
shares 19.3% of the total employment
population here in the Philippines.
According to . . .

To add to these statistics, Time


Magazine’s “The Selfiest Cities around
the World” of 2013 places two cities from
the Philippines in the top 1 to 10 spots.
The study was conducted using Instagram,
a popular photo sharing application.
ICT, Me and My Community

To fully understand the importance of ICT.


Look for a small business around your
community.
Conduct a short interview of the business
owner using the following guide:
Selfiest Cities in the World

Makati City & Pasig City, Philippines

258 selfie-takers per 100,000 people


Format Guide:
Company/Establishment Name: _______________________________________
Address: ___________________________________________________________
Nature of Business: __________________________________________________
Guide Questions:
1. What are the different ways for customers and/or suppliers to contact you.
2. How often do you use a phone or cellular phone for business? Estimate only.
3. Does you establishment have internet connection? If yes, what is its purpose? If no, would
consider having it in the future? Why or why not?
4. Does your business have a website? If yes, how does it help the company, If no, would you
consider having one in the future? Why or why not?
5. (If applicable) Would you consider having free Wi-Fi access in the future? If you already
have it , does it help boost sales?

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