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Speaking: There S A Problem With You Sent .. But We Ordered I Apologize For The Error We LL ..

The document provides instructions and roles for a role play activity where Student A calls an office supply company to discuss an error in their order, receiving the wrong quantity of desk lamps, and Student B takes on the role of the customer service representative to handle the issue. It also includes a sample conversation to use for the role play and a packing slip form to fill out based on the conversation.

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Yanet
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We take content rights seriously. If you suspect this is your content, claim it here.
271 views

Speaking: There S A Problem With You Sent .. But We Ordered I Apologize For The Error We LL ..

The document provides instructions and roles for a role play activity where Student A calls an office supply company to discuss an error in their order, receiving the wrong quantity of desk lamps, and Student B takes on the role of the customer service representative to handle the issue. It also includes a sample conversation to use for the role play and a packing slip form to fill out based on the conversation.

Uploaded by

Yanet
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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0 Read the sentence pair.

Choose where the words best Speaking


fit the blanks.
0 With a partner, act out the
1 file cabinet I white board roles below based on Task 7.
Update the records, then put them in the _ _ __ Then switch roles.
Start the meeting by writing your name on the _ _ __ USE LANGUAGE SUCH AS:
2 stapler I dry eraser There's a problem with ...

She used the to clear the white board. You sent ... but we ordered ...

The papers fell apart. My must be broken. I apologize for the error. We'll ...

0 " Listen and read the invoice again. What is the


Student A: You are calling an
cost of two staplers, ten note pads, fifty binders and a
office supply company. Talk to
desk lamp, plus tax?
Student B about:
• an error
Listening • what you ordered
0 " Listen to a conversation between a bookkeeper • what you received
and a customer service representative. Choose the
correct answers. Student B: You work at an office
1 What is the dialogue mostly about? supply company. Answer Student
A's questions.
A placing an order C an order error
B broken merchandise D shipping times

2 What will the man likely do next? Writing


A give the woman a refund 0 Use the conversation from Task
B ask for more information 8 to complete the packing slip.
C ask the woman to return the lamps
D complete the woman's order
- -
8 " Listen again and complete the conversation.

Representative: Mega-Office Supply. How may


Mega
OFFICE SUPPLY
I help you?
Original order: _ _ __ _
Bookkeeper: Hi. This is Stacy from Equity Accountants.
Units shipped: _ _ _ __
There's a problem with 1 #626.
Representative: Sorry to 2 that. What's the problem?
Number of missing units: _ _ _ __
Bookkeeper: You 3 thirteen desk lamps; but we
ordered thirty.
Please accept our apology for our error
Representative: I'm sorry, I didn't quite 4 ___ that. What did on your last order.
you say?
Bookkeeper: I said we 5 ___ thirteen desk lamps; but we Thank you for your patience.
ordered thirty.
Representative: I see. Well, I 6 ___ for the error. We'll ship Sincerely,
the rest today.
Bookkeeper: Thank you! President, Mega-Office Supply

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