Key Skills: Profile Summary
Key Skills: Profile Summary
Managerial:
Coordinating with business leaders to assess needs; designing, delivering & evaluating HR initiatives, enabling them
to achieve business objectives & reflect best practices; analyzing trends and metrics in partnership with the HR group
to develop solutions, programs and policies
Monitoring offshore services delivered from India to ensure processing is performed in accordance with established
SLAs & processes and with quality
Articulating strategic annual business plans and conducting business performance/ monthly & quarterly reviews;
collaborating with senior management for successful manpower planning, resourcing and deploying expansion/ right-
sizing activities within the organization
Analyzing historical data; developing forecast models; managing proactive approval and deni al of discretionary
activities; administering intraday schedule changes
Formulating HR policies and leading workforce management service to match the demand of Enterprise Service
Reviewing obligation and expenditure patterns, budget redirection processes, carry-forward balances, sub-grantee/
contractual relationships; mentoring subordinate managers and developing pipeline
Extending high level employee relations advice, support and guidance to Line Managers; liaising with Business
Segments to ensure consultation processes are adhered to
Directing operations entailing revenue growth and operational excellence; developing and sustaining cordial relations
with stakeholders and conducting GAP analysis
Collaborating with key stakeholders & project teams to ensure compliance established for new countries/ companies
Effectively articulating the vision, mission & values and instituting processes to pioneer the alignment of HR polices
& strategies with the vision, mission & values
Functional:
Implementing diverse HR initiatives & policies; managing the activities of talent engagement, promotions, increment
cycles and bonuses, leading to employee satisfaction and effective running of the organization
Conducting performance reviews for direct reports, mentoring & coaching of team members for directed career
planning and growth
Identifying training requirements, escalation & query management, reviewing SOPs, contributing towards process
improvement and attending process review meetings
Steering negotiations as required and calculating FTE requirements based on work volume, volume patterns, hours
of operations, shrinkage, occupancy, average speed of answer, average time management and service level
Developing and implementing L&D structures; spearheading the overall project execution and delivery
Driving quality initiatives to ensure alignment and optimal use of resources; steering performance management and
quality improvement capacity building for all levels of management and employees
Leading talent management initiatives and driving operations pertaining to recruitment and retention, employee
relations, organizational development, R&R, strategic initiatives, conflict management and resolution
Steering operations entailing information management and administration in the Labor Demand and Supply Tool
Spearheading the data management and administration of HRMS Workforce management and reporting
Rendering assistance in the development & maintenance of policies & procedures and ensuring flow of project in line
with the HR strategy and business plan
Highlights:
Managed team appraisals and trainings and drove the implementation of HR initiatives within the business groups
Extended guidance on TUPE advice/information and other associated TUPE activities; drove corporate governance
Adjudged as Outstanding Leader fordesigning and implementing innovative HR strategies in start-up environment
Administered hiring for 200 employees in Orvito Technologies ensuring no enhancement from existing CTC
Drove the implementation of 14 life cycles of performance appraisals and delivered 75 behavioral& soft skillstraining
modules and published articles
Designed and implemented Succession Planning Strategy to retain talented employees with Phoenix IT
Played a major role in implementing &achieving PCMM Level 3 Certification at CSC
Directed the roll-out of HR Shared Services; played a role in improving employee engagement levels from 90% to
93% in CSC FY 2005-06
Controlled the execution of HR Policies, SOPs; attained ISO 9001, OSHAS, and ISMS27001 Certifications
Spearheaded the recruitment of over 100 professionals without adding any cost to the company with Phoenix IT
Led the implementation of e-recruitment model; devised skill matrix across various business verticals with Phoenix
IT
Automated complete HR Module: Leave/Attendance System/PMS/E-exit Process/Time-sheets/Travel/HR Dashboar d
Reports) with Phoenix IT
Certifications