System i and System p

Service provider information
Service functions



System i and System p

Service provider information
Service functions
 Note
Before using this information and the product it supports, read the information in “Notices,” on
page 247 and the manual IBM Systems Safety Information, G229-9054.

Thirteenth Edition (September 2007)

© Copyright International Business Machines Corporation 2004, 2007.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
Contents
Safety notices . . . . . . . . . . . vii Work with communications trace . . . . 33
Laser safety information . . . . . . . . . . vii Perform automatic installation of the
Laser compliance . . . . . . . . . . . vii operating system . . . . . . . . . . 40
Save Licensed Internal Code. . . . . . . 40
Service functions. . . . . . . . . . . 1 Work with save storage and restore storage. . 40
Work with remote service support . . . . . 41
Dedicated Service Tools (DST) . . . . . . . . 1
Allowing access for remote service support 41
System paging environments . . . . . . . . 1
Activating remote service support . . . . 42
Stand-alone paging (non-paging) . . . . . 2
Work with system partitions . . . . . . . 42
Limited paging . . . . . . . . . . . 2
Work with system capacity . . . . . . . 42
Full paging . . . . . . . . . . . . . 3
Work with system security . . . . . . . 43
Accessing Dedicated Service Tools . . . . . . 3
End batch restricted state . . . . . . . . 43
Performing an IPL to DST . . . . . . . . 3
Hardware Service Manager . . . . . . . . . 43
Changing a service tools user ID. . . . . . 4
Hardware Service Manager options . . . . . 44
Resetting QSECOFR service tools user ID. . . 4
Packaging hardware resources . . . . . . 45
Performing an IPL to DST for logical partitions 5
Logical hardware resources . . . . . . . 47
Using the System Request Key . . . . . . 5
Locate resource by name . . . . . . . . 48
Selecting Function 21 while the system is
Failed and non-reporting resources . . . . 50
operational . . . . . . . . . . . . . 5
System Power Control Network (SPCN) . . . 52
Performing an alternate IPL to DST (type D
Work with service action log . . . . . . 52
IPL) . . . . . . . . . . . . . . . 6
Display label location work sheet . . . . . 54
Using function keys in Dedicated Service Tools . . 8
Device concurrent maintenance . . . . . . 54
Exiting Dedicated Service Tools . . . . . . . 8
Work with resources containing cache battery
DST options . . . . . . . . . . . . . 8
packs . . . . . . . . . . . . . . 56
Installing Licensed Internal Code . . . . . 9
Collecting information and performing functions
Installing the operating system . . . . . . 9
from the Hardware Service Manager displays . . 58
Perform an IPL . . . . . . . . . . . 9
Change resource details . . . . . . . . 59
Work with Licensed Internal Code . . . . . 9
Concurrent maintenance . . . . . . . . 60
Work with disk units . . . . . . . . . 11
Create frame information . . . . . . . . 61
Work with disk configuration . . . . . 14
Debug the resource . . . . . . . . . . 62
Display disk configuration . . . . . . 15
Display address information . . . . . . . 64
Work with ASP threshold. . . . . . . 15
Display associated resources . . . . . . . 64
Work with ASP configuration . . . . . 15
Display card gap information . . . . . . 66
Work with mirrored protection . . . . . 16
Display failed resources . . . . . . . . 67
Work with device parity protection . . . 17
Display hardware contained within package 67
Work with disk compression. . . . . . 18
Display location information. . . . . . . 68
Work with disk unit recovery . . . . . 19
Display non-reporting resources . . . . . 68
Disk unit problem recovery procedures . . 21
Display resources associated with IOP . . . 69
Using hot spare device parity protection. . 21
Display resource details . . . . . . . . 69
Work with Dedicated Service Tools
Display resources requiring attention . . . . 73
environment . . . . . . . . . . . . 24
Display resource status . . . . . . . . 74
Work with active service tools . . . . . 26
Display serial/part numbers, logical address,
Work with system devices . . . . . . 26
and status/resource name information . . . 75
Work with service tools user IDs . . . . 27
Display system bus resources . . . . . . 75
Work with system values . . . . . . . 28
Display system information . . . . . . . 77
Work with alternate installation device . . 28
Display unresolved locations . . . . . . 77
Select DST console mode . . . . . . . . 28
Print. . . . . . . . . . . . . . . 78
Start a service tool . . . . . . . . . . 29
Refresh the display . . . . . . . . . . 78
Display/Alter/Dump . . . . . . . . 29
Remove non-reporting resource information 78
Licensed Internal Code (LIC) log . . . . 30
Reserve frame space . . . . . . . . . 79
Licensed Internal Code (LIC) trace. . . . 31
Using High-Speed Link (HSL) specific options 79
Hardware service manager . . . . . . 31
Display detail . . . . . . . . . . 80
Main storage dump manager . . . . . 31
Display system information . . . . . . 84
Product activity log. . . . . . . . . 32
Display port information . . . . . . . 85
Operator panel functions . . . . . . . 32
Resources associated with loop . . . . . 86
Performance data collector . . . . . . 33
Verify resources . . . . . . . . . . . 88

© Copyright IBM Corp. 2004, 2007 iii

 Symbols on the Hardware Service Manager Determining the release level of a logical
displays . . . . . . . . . . . . . . 88 partition . . . . . . . . . . . . . 130
Printing the System Configuration List . . . . 89 Locating a partition’s console and load
Print the system configuration list . . . . . 90 source . . . . . . . . . . . . . . 130
Details on the system bus, main storage, or Querying logical partition time and date . . 130
processor . . . . . . . . . . . . . 90 Finding the SRC history list for a logical
Verification procedures . . . . . . . . . 91 partition . . . . . . . . . . . . . 130
Hardware Service Manager — Verify . . . . 91 Accessing the control panel functions of a
Verify optical storage unit . . . . . . . 91 logical partition . . . . . . . . . . 131
Verify tape. . . . . . . . . . . . . 92 Determining which logical partition owns a
Verify communications . . . . . . . . 92 FRU or a system I/O resource. . . . . . 131
Product Activity Log . . . . . . . . . . . 92 Selecting IPL source and mode for a logical
Service Action Log (SAL) . . . . . . . . . 94 partition . . . . . . . . . . . . . 131
Product Activity Log location . . . . . . . 94 Independent Auxiliary Storage Pool (IASP) and
Recovering from Product Activity Log errors clustering. . . . . . . . . . . . . . 132
while in DST . . . . . . . . . . . . . 94 Determining if a tower is configured as
Paging environment . . . . . . . . . . 95 switchable under iSeries OptiConnect . . . 132
Options and function keys . . . . . . . . 95 Determining the power controlling and
Analyze log . . . . . . . . . . . . 95 current logical system ownership of a tower . 133
Display or print by log ID . . . . . . . 97 Determining the resource name and HSL
Change Product Activity Log sizes . . . . 97 loop number of an HSL I/O bridge . . . . 133
Work with removable media lifetime statistics 97 Switching ownership of a tower’s switchable
Display or print removable media session resources . . . . . . . . . . . . . 134
statistics . . . . . . . . . . . . . 98 Switching the mode of a tower’s switchable
Reference code description . . . . . . . 98 resources . . . . . . . . . . . . . 137
Sort by ... function . . . . . . . . . . 99 Adding expansion units to a large configuration
Address information function . . . . . . 99 with SPCN firmware update control. . . . . 138
View description function . . . . . . . 100 Control panel functions . . . . . . . . . . 142
Hexadecimal Product Activity Log data . . 100 Values for IPL types, system operating modes,
Interpreting Product Activity Log reports . . . 103 and speeds . . . . . . . . . . . . . 142
Considerations when interpreting Product Accessing the control panel functions . . . . 143
Activity Log reports . . . . . . . . . 104 Control panel function descriptions . . . . . 145
Resource name . . . . . . . . . . . 105 Extended control panel functions . . . . . 145
Resource type, model, and location . . . . 106 Service extended control panel functions 146
Class . . . . . . . . . . . . . . 106 System Reference Code (SRC) Information. . . . 149
System reference code . . . . . . . . 107 SRC formats . . . . . . . . . . . . . 149
Multiple SRC entries . . . . . . . . . 107 Word 1 - SRC general information . . . . 150
Logical address format . . . . . . . . 108 Word 2 - System status information . . . . 152
Sequence number . . . . . . . . . . 108 Main Storage Dump Indicator (M) . . . 152
Secondary code. . . . . . . . . . . 109 IPL State Indicator (I). . . . . . . . 153
Table ID . . . . . . . . . . . . . 109 IPL Type Last Initiated Indicator (G). . . 154
IPL source/state . . . . . . . . . . 109 System Reference Codes (SRCs) . . . . . . 154
Hexadecimal report . . . . . . . . . 109 System Reference Codes (SRCs) . . . . . 154
More information from hexadecimal The System Reference Code (SRC) Format
reports. . . . . . . . . . . . . 111 Description . . . . . . . . . . . 154
Service reference procedures . . . . . . . . 122 Hardware SRC formats . . . . . . . 155
Setting the system date and time . . . . . . 122 Logical Partition - Work with Partition
Determining the dominant operating system 123 Status System Reference Code
System password . . . . . . . . . . . 124 Descriptions and Actions . . . . . . 156
System unique identifier. . . . . . . . . 124 LIC-Detected Problem Reference Code
Determining a primary or alternative console 125 Formats . . . . . . . . . . . . 156
Locating the system’s load source from the LIC Unit Reference Code Groups . . . . . 157
system console . . . . . . . . . . . . 126 IPL status SRCs . . . . . . . . . . 159
History file . . . . . . . . . . . . . 127 General status SRCs . . . . . . . . . 159
Low-level debug and data collecting procedures 127 Initial program load (IPL) information . . . . . 159
Getting started . . . . . . . . . . . 128 IPL type, mode, and speed options . . . . . 159
Displaying data for functions 63 and 64 . . 128 Methods to perform IPL . . . . . . . . . 160
Record the data . . . . . . . . . 128 Alternate installation IPL . . . . . . . . 160
Logical partitions . . . . . . . . . . . 129 Platform IPL sequence . . . . . . . . . 161
Examples: Missing or non-reporting system Service processor initialization. . . . . . 161
bus resources . . . . . . . . . . . 129 Licensed Internal Code (LIC) initialization 162

iv System i and System p: Service provider information Service functions

 Log entries . . . . . . . . . . . 163 SST options . . . . . . . . . . . . 212
Status SRCs . . . . . . . . . . . . . 163 Start a service tool. . . . . . . . . 212
Licensed Internal Code . . . . . . . . . . 164 Work with active service tools . . . . . 212
Fixes and cumulative PTF packages . . . . . 164 Work with disk units . . . . . . . . 213
Displaying Licensed Internal Code fixes . . . 165 Work with diskette data recovery. . . . 213
Using SST to determine the Licensed Internal Work with system partitions . . . . . 218
Code level . . . . . . . . . . . . 165 Work with system capacity . . . . . . 218
Using DST to determine the Licensed Work with system security . . . . . . 218
Internal Code level . . . . . . . . . 165 Work with service tools user IDs . . . . 218
Utilities to install and restore i5/OS Licensed SST Function keys . . . . . . . . . . 218
Internal Code . . . . . . . . . . . . 165 i5/OS online problem analysis and resolution 219
Utility to install Licensed Internal Code . . 166 i5/OS System-detected problems . . . . . 219
Utility to restore Licensed Internal Code . . 167 Problem log . . . . . . . . . . . 219
Authorized Program Analysis Report (APAR) 168 Messages relating to hardware failures 220
System architecture and configuration . . . . . 168 Customer-detected problems . . . . . . 221
System power overview . . . . . . . . . 168 Service support facility . . . . . . . . 222
Power supply . . . . . . . . . . . 168 Displaying i5/OS PTFs . . . . . . . . . 222
Battery power unit . . . . . . . . . 168 i5/OS or LIC APAR information . . . . . . 222
System Power Control Network (SPCN) . . 168 How to reset an I/O processor card while the
SPCN menu flow . . . . . . . . . . 169 system is running . . . . . . . . . . . 223
Fields on the System Power Control Varying configuration descriptions on and off 224
Network display . . . . . . . . . 171 Commonly used i5/OS service commands . . 224
Display Detail option. . . . . . . . 171 Work with System Value (WRKSYSVAL)
High Speed Link and Remote I/O . . . . . 174 Command . . . . . . . . . . . . 227
Multi-adapter bridge . . . . . . . . . . 175 Commonly used system values . . . . 227
Resource names . . . . . . . . . . . 175 Service attributes (DSPSRVA or CHGSRVA)
Hardware configuration restrictions . . . . . 177 commands . . . . . . . . . . . . 228
Communications card, cable, and wrap ANZPRBAUTO . . . . . . . . . 228
connector reference . . . . . . . . . . 177 CRITMSGUSR . . . . . . . . . . 228
Communications signal voltage levels . . . . 202 RPTPRBAUTO . . . . . . . . . . 228
Working with Storage Dumps . . . . . . . . 203 RPTSRVPVD . . . . . . . . . . 229
Automatic main storage dump . . . . . . 203 SNDDTAPKT . . . . . . . . . . 229
Performing a main storage dump to disk PTFINSTYP . . . . . . . . . . . 229
(manual MSD) . . . . . . . . . . . . 204 Change Transmit Level (CHGXMTLVL)
Copying a main storage dump . . . . . . 204 command . . . . . . . . . . . . 229
Work with current main storage dump . . . 205 Work with Hardware Products
Work with copies of main storage dumps 206 (WRKHDWPRD) command . . . . . . 230
Main storage dump status . . . . . . . . 207 Using the configuration description label
Error recovery for dumps . . . . . . . . 207 information to prepare for a system
Determining whether main storage dump upgrade . . . . . . . . . . . . 231
data was written to disk. . . . . . . . 207 Using the configuration description label
Reporting the error . . . . . . . . . 208 information after a system upgrade . . . 233
Performing a service processor dump . . . . 208 Verify commands . . . . . . . . . . . 236
Copying the IOP storage dump to removable Verify communications . . . . . . . . 236
media . . . . . . . . . . . . . . . 208 Performing the verify communications
Performing an IOP dump . . . . . . . . 209 procedure . . . . . . . . . . . 237
Performing an IOP dump using the control Test descriptions . . . . . . . . . 237
panel . . . . . . . . . . . . . . 209 Communications tests . . . . . . . . . 243
Performing an IOP dump using the Wireless LAN adapter card indicators . . . 243
Hardware Service Manager . . . . . . . 210 Communications interface trace . . . . . 244
IOP dump information in the Product Activity Concurrent LPDA-2 tests . . . . . . . 245
Log. . . . . . . . . . . . . . . . 210
i5/OS operating system . . . . . . . . . . 210 Appendix. Notices . . . . . . . . . 247
DST in i5/OS full paging environment . . . . 210 Trademarks . . . . . . . . . . . . . . 248
DST in i5/OS limited paging environment. . . 211 Regulatory notices. . . . . . . . . . . . 248
System Service Tools (SST) . . . . . . . . 211 Class A Notices. . . . . . . . . . . . 248
Accessing system service tools. . . . . . 211 Class B Notices . . . . . . . . . . . . 251
Selecting SST from the problem handling Terms and conditions. . . . . . . . . . . 253
option . . . . . . . . . . . . . 212 Product recycling and disposal . . . . . . . 253
Entering the Start System Service Tools Battery return program . . . . . . . . . . 254
(STRSST) command . . . . . . . . 212

Contents v
IBM Cryptographic Coprocessor Card Return
Program . . . . . . . . . . . . . . . 254

vi System i and System p: Service provider information Service functions

Safety notices
Safety notices may be printed throughout this guide:
v DANGER notices call attention to a situation that is potentially lethal or extremely hazardous to
people.
v CAUTION notices call attention to a situation that is potentially hazardous to people because of some
existing condition.
v Attention notices call attention to the possibility of damage to a program, device, system, or data.

Laser safety information

IBM System i and System p models can use I/O cards or features that are fiber-optic based and that
utilize lasers or LEDs.

Laser compliance
All lasers are certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for class
1 laser products. Outside the U.S., they are certified to be in compliance with IEC 60825 as a class 1 laser
product. Consult the label on each part for laser certification numbers and approval information.

CAUTION:
This product might contain one or more of the following devices: CD-ROM drive, DVD-ROM drive,
DVD-RAM drive, or laser module, which are Class 1 laser products. Note the following information:
v Do not remove the covers. Removing the covers of the laser product could result in exposure to
hazardous laser radiation. There are no serviceable parts inside the device.
v Use of the controls or adjustments or performance of procedures other than those specified herein
might result in hazardous radiation exposure.
(C026)

CAUTION:
Data processing environments can contain equipment transmitting on system links with laser modules
that operate at greater than Class 1 power levels. For this reason, never look into the end of an optical
fiber cable or open receptacle. (C027)

CAUTION:
This product contains a Class 1M laser. Do not view directly with optical instruments. (C028)

CAUTION:
Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following
information: laser radiation when open. Do not stare into the beam, do not view directly with optical
instruments, and avoid direct exposure to the beam. (C030)

© Copyright IBM Corp. 2004, 2007 vii

viii System i and System p: Service provider information Service functions
Service functions
The Service functions provide details for the service provider to gather information about hardware
problems while under the direction of the next level of support.

Before using this information, you should know how to service this particular hardware model. You must
also know how to safely work with electrical components.

Attention: Misuse of service tools or using them with inappropriate security safeguards might result in
loss of data, programs, or other objects on the system.

Dedicated Service Tools (DST)

Dedicated service tools (DST) is used to work with Licensed Internal Code (LIC), disk units,
configuration and resources, verify devices and communications, and display logs on the system.

DST operates in stand-alone, limited, and full paging environments. The DST tools and functions vary
depending on the paging environment and the release level of the operating system. For more
information, see “System paging environments.”

System Service Tools (SST) provides a way to access a subset of the service tools that DST offers without
requiring access to DST. SST is available when i5/OS® is operational, and can be accessed using the
STRSST CL command.

Dedicated Service Tools requirements

Note: It is a requirement to change the password the first time anyone signs on to DST or SST. The
authorized service provider must provide the new (changed) password to the customer or have the
customer change the password.

To use DST, you must have the following items:

v The disk that contains the Licensed Internal Code (the load-source disk).

Note: When you perform an alternate initial program load (IPL) to DST, you do not need the
load-source disk.
v An operational workstation on bus 1 as either a primary console or an operations console.
v One workstation for each system partition.
v A valid service tools user ID and password to sign on to DST. IBM® supplies service tools user IDs that
have different levels of privileges. For more information, see “Work with service tools user IDs” on
page 27.

To make a printout, attach the printer to the workstation I/O processor or storage media unit that is
performing the service function. The printer that is used with DST for service tool output must be an
SCS-type data stream printer.

System paging environments

The amount of assistance that software provides for service depends on how you perform the system IPL.
The service tools and functions that are available depend on how you access DST and which operating
system is in use.

© Copyright IBM Corp. 2004, 2007 1

Stand-alone paging (non-paging)
You can access dedicated service tools (DST) while the system is in the stand-alone paging environment,
but not all DST options are available. In this environment, there is no operating system available, and
only some functions of Licensed Internal Code are operational.

You can use this environment only by performing an alternate IPL to DST. For details, see “Performing an
alternate IPL to DST (type D IPL)” on page 6.

The following options are available in the stand-alone environment for all operating systems:
v Install Licensed Internal Code
v Work with disk units
v Work with DST environment
v Start a service tool
v Work with remote service support

For a description of each option, see “DST options” on page 8.

Limited paging
The limited paging environment is the first servicing environment you access when you begin to start the
system in Manual mode. This environment contains all the functions of the Licensed Internal Code,
including storage management.

You can use this environment by performing an IPL to DST. For details, see “Performing an IPL to DST”
on page 3.

You can access DST while the system is in the limited paging environment. This environment accesses the
temporary files that are needed and the Licensed Internal Code on the load-source disk. The operating
system is not available.

Attention: For systems with multiple logical partitions, performing an IPL on the primary partition
causes the secondary partitions to be powered down. Failing to power down these secondary partitions
will cause an abnormal power-down on the secondary partitions and possible loss of data.

The following options are available in the limited paging environment for all operating systems:
v Perform an IPL
v Install the operating system
v Work with Licensed Internal Code
v Work with disk units
v Work with DST environment
v Start a service tool
v Work with remote service support
v Work with system capacity
v Work with system security

Note: The following options are operating system-dependent. For a list of the options available for your
operating system, see “DST in i5/OS limited paging environment” on page 211.
v Perform automatic installation of the operating system
v Save Licensed Internal Code
v Select DST console mode
v Work with save storage and restore storage
For a description of each option, see “DST options” on page 8.

2 System i and System p: Service provider information Service functions

Full paging
The full paging environment is used during normal system operation. The DST options vary depending
on the release level of the operating system.

You remain in the full paging environment when you perform one of the following:
v Function 21 on the control panel or Work with Partition Status screen to access DST. For details, see
“Selecting Function 21 while the system is operational” on page 5.

Note: This option is available only from the primary partition.

v System Request key procedure. For details, see “Using the System Request Key” on page 5.
v Access system service tools (SST) on a system that uses i5/OS. For details, see “Accessing system
service tools” on page 211.

All disk units, the Licensed Internal Code, and the operating system are available.

The following options are available in the full paging environment for all operating systems:
v Perform an IPL
v Install the operating system
v Work with Licensed Internal Code
v Work with disk units
v Work with DST environment
v Start a service tool
v Work with remote service support
v Work with system partitions
v Work with system security

Note: The following options are operating system-dependent. For a list of the options available for your
operating system, see “DST in i5/OS full paging environment” on page 210.
v Select DST console mode
v Resume operating system display
v Perform automatic installation of the operating system
v Save Licensed Internal Code

For a description of each option, see “DST options” on page 8.

Accessing Dedicated Service Tools

You can access dedicated service tools (DST) in several ways, including by performing an IPL to DST,
using the System Request Key, and selecting Function 21 while the system is operational.

Note: You can also use the function key F16, which is not displayed, while in DST debug mode during a
step-mode IPL.

Performing an IPL to DST

You can perform an IPL to DST for an entire system that is not logically partitioned, or for the primary
logical partition if you have logical partitions.

About this task

For secondary partitions, see “Performing an IPL to DST for logical partitions” on page 5.

To perform an IPL to DST, perform the following steps:

Service functions 3
1. Select a type B IPL in Manual mode. For information on how to select IPL options, see “IPL type,
mode, and speed options” on page 159.
Attention: For systems with logical partitions, performing an IPL on the primary partition causes the
secondary partitions to be powered down. Failing to power down these secondary partitions will
cause an abnormal power-down on the secondary partitions and possible loss of data.
2. Choose from the following options:
v If there is a problem log entry after powering on the system, perform a delayed power-off. (This is
the data for problem analysis.) When the system is off, press the Power button on the control panel
to perform an IPL. Select Function 03 if the delayed power-off takes longer than 40 minutes to
complete.
Attention: Performing Function 03 may cause damage to objects, and it may also cause data loss.
v If there is an attention light after powering on the system, use the Increment (↑) or Decrement (↓)
button to select control panel Function 03. Press Enter on the control panel to perform an IPL.
v If the system is powered off, press the Power button on the control panel to perform an IPL.
The IPL or Install the System display appears on the primary console.
3. Select the Use Dedicated Service Tools option. The DST Sign On display appears. For more information
on how to identify the primary console, see “Determining a primary or alternative console” on page
125.
4. Sign on to DST with a valid user ID and password.

Remember: Enter a valid user ID and get the password from the customer. If the customer has
changed the full DST authority, user ID, or password, ask the customer for the correct
values.

Notes:
v If prompted for a password, be sure to give the new (changed) password to the customer.
v Starting with V5R1, you are limited to three sign-on attempts to DST. After three
unsuccessful attempts, the service tools user ID will be disabled. A user ID with a service
tool security privilege must reset the ID.
The Use Dedicated Service Tools (DST) display appears.

Restriction: The system is in the limited paging environment. For details, see “Limited paging” on
page 2 and “DST options” on page 8.
This ends the procedure.

Changing a service tools user ID

You can use the Dedicated Service Tools (DST) to change a service tools user ID.

About this task

Use this procedure to change a service tools user ID:

1. Sign on to DST.
2. Select option 5 on the Use Dedicated Service Tools (DST) screen to work with the DST environment.
3. Select option 3 on the Work with DST Environment screen to work with service tools user IDs. This
ends the procedure.

Resetting QSECOFR service tools user ID

Use this procedure to recover from a disabled QSECOFR service tools user ID.

About this task

1. Sign on to SST with the QSECOFR authority.

4 System i and System p: Service provider information Service functions

2. Use the XPF CL command CHGDSTPWD with the *DEFAULT parameter value. This command enables the
profile (if disabled), resets the profile’s password to QSECOFR, and sets the password to expired.
3. After using the CHGDSTPWD command, you can change the password of the QSECOFR service tools
user ID by signing on to DST.

Note: If the system security is set to prevent a service tools user ID with a default and expired
password from changing its own password, then you will not be able to sign on to SST until
you first sign on to DST and change your password there.

Performing an IPL to DST for logical partitions

Provides resources for logical partitions.

About this task

You must use the Hardware Management Console (HMC) to load logical partitions and to work with
logical partitions.

For information about using the HMC to power on logical partitions, see Activating a partition profile.

For information about using the HMC to power off logical partitions, see Shutting down i5/OS logical
partitions.

For information about working with logical partitions, see Managing i5/OS logical partitions.

For general information about logical partitions, see General concepts for partitioning the server.

Using the System Request Key

If your system has the i5/OS operating system, you can access DST by using the System Request Key
only when the system is in debug mode.

About this task

Debug mode is an environment to test programs. You can select a function key and access DST during
the IPL process. For details, see “Perform an IPL” on page 9.

From the console, perform the following steps:

1. Press the System Request Key.
2. Type DST on the system request line.

Note: Commands are case-sensitive.

3. Sign on to DST.
Type QSRV as the valid user ID and get the password from the customer. If the customer has changed
the full DST authority user ID or password, ask the customer for the correct values. The Use
Dedicated Service Tools (DST) display appears.

Notes:
v If prompted for a password, be sure to give the new (changed) password to the customer.
v Starting with V5R1, you are limited to three sign-on attempts to DST. After three
unsuccessful attempts, the service tools user ID will be disabled. A user ID with a service
tool security privilege must reset the ID.
For details on the DST options, see “DST options” on page 8. This ends the procedure.

Selecting Function 21 while the system is operational

You can access the dedicated service tools (DST) by selecting Function 21 while the system is operational.

Service functions 5
About this task

Perform the following steps:

1. Select control panel Function 21 (Make DST available).

Notes:
a. If you enter Function 21 and the primary console is powered off or not usable, reference
code A600500x appears on the control panel. Enter Function 21 again to force the DST Sign
On display to appear on one of the alternative consoles.
b. For more information on how to select IPL options, see “IPL type, mode, and speed
options” on page 159.
2. Select Manual mode, then push the Increment (↑) or Decrement (↓) button on the control panel until
21 appears in the Function/Data display. Press the Enter button on the control panel. Primary console
or alternate console will display the DST sign on.

Note: For more information on how to identify the primary console, see “Determining a primary or
alternative console” on page 125.
3. Sign on to DST.
4. Type QSRV as the valid user ID and get the password from the customer. The Use Dedicated Service
Tools (DST) display appears.
If the customer has changed the full DST authority user ID or password, ask the customer for the
correct values.

Notes:
v If prompted for a password, be sure to give the new (changed) password to the customer.
v Starting with V5R1, you are limited to three sign-on attempts to DST. After three
unsuccessful attempts, the service tools user ID will be disabled. A user ID with a service
tool security privilege must reset the ID.
The system is now in the full paging environment. For additional details, refer to “System paging
environments” on page 1 and “DST options” on page 8.

Performing an alternate IPL to DST (type D IPL)

An alternate IPL to DST is called a type D IPL or a stand-alone IPL by service providers.

About this task

Perform the following steps:

1. Select the DST option Work with alternate installation device. This option is available in DST from
control panel function 21 or a type D IPL. For details, see “Work with Dedicated Service Tools
environment” on page 24 and “Work with alternate installation device” on page 28.
2. Determine the removable media units for an alternate IPL. For more information, see Performing an
alternate IPL.
3. Power on the removable media units.
4. Place the media that contains the Licensed Internal Code (first tape of the customer’s system save,
the SAVLIC, ISMD tapes, or optical device) in the removable media units.
5. Load the media and make the media units ready. See the device information for instructions on
loading the removable media.
6. Power off the system. If the system is running, end all jobs and perform the power off procedure.
7. Select a type D IPL in Manual mode. For information on how to select IPL options, see “IPL type,
mode, and speed options” on page 159.
8. Power on the console. For more information on how to identify the primary console, see
“Determining a primary or alternative console” on page 125.
6 System i and System p: Service provider information Service functions
 9. Insert the media and make the media unit ready.
10. Press the Power button to power on the system. The removable media becomes active. There is a
delay while the system loads information from the load source. While running a process, the system
continuously updates SRCs on the control panel that show the status.
The following conditions might occur:
v Some types of removable media units automatically reset. In this condition, SRC A1001933 (Media
device not ready) may be displayed.
v If the installation device is an optical device, you might need to perform an IPL of the system
again. This action will make the unit ready.
pwrdwnsys restart(*yes) IPL(D)
v If the installation device is a tape unit, system reference code (SRC) A1001933 is displayed until the
device automatically makes itself ready.
11. Wait for the Install Licensed Internal Code display to appear on the console. The wait time varies
depending on the speed of the removable media unit and the processor speed for the specific system
model.

Notes:
a. If SRC A600 500x is displayed on the control panel, the system was not able to locate the
console. Perform the following steps:
1) Ensure that the console is powered on.
2) Repair the console if necessary.
3) Select Function 21 on the control panel to make DST available. For details, see
Function 21: Service tool initiation.
b. If an SRC other than A600 500x is displayed on the control panel, go to the Starting point
for all problems in the Problem analysis information for your system.
The Install Licensed Internal Code display appears on the console.
12. Choose from the following options:
v If you want to access DST, select Work with Dedicated Service Tools (DST) and continue to the
next step of this procedure.
v If you want to install or restore Licensed Internal Code, select Install Licensed Internal Code and
continue with the install or restore instructions. For details, see “Utility to install Licensed Internal
Code” on page 166.
v If you want to define the device from which the system LIC should be installed, select Define
alternate installation device. This option also allows you to enable or disable the alternate
installation device.
13. Reapply PTFs. For information on applying PTFs, see Getting fixes.
14. Sign on to DST as QSRV.
Type QSRV as the valid user ID and get the password from the customer. If the customer has changed
the full DST authority user ID or password, ask the customer for the correct values.
The Use Dedicated Service Tools (DST) display appears.

Notes:
v If prompted for a password, be sure to give the new (changed) password to the customer.
v Starting with V5R1, you are limited to three sign-on attempts to DST. After three
unsuccessful attempts, the service tools user ID will be disabled. A user ID with a service
tool security privilege must reset the ID.
Options are limited because the system is in the stand-alone environment. For more information, see
“System paging environments” on page 1 and “DST options” on page 8.This ends the procedure.

Service functions 7
Using function keys in Dedicated Service Tools
The F3, F12, F16, and System Request function keys allow navigation through DST.
The F3 function key
Returns you to the primary menu of the service tool you are using.
The F12 function key
Returns you to the previous DST display.
The F16 function key
Returns you to the Use Dedicated Service Tools (DST) display from the service function you are
in. The active service function is not canceled. To display the service function again, select the
Work with DST environment option.
The System Request function key
Returns you to the Use Dedicated Service Tools (DST) display (on the console). You must type the
following on the system request line:
DST

The active user job is not canceled.

Exiting Dedicated Service Tools

You can exit dedicated service tools (DST) and end all DST functions, or you can allow the DST functions
to remain active.

About this task

To exit DST and end all DST functions, perform the following steps:
1. Press F3 (Exit) on the Use Dedicated Service Tools (DST) display. The Exit Dedicated Service Tools
display appears with the following options:
v Exit dedicated service tools (DST)
v Resume dedicated service tools
2. Select Exit dedicated service tools (DST) to exit and end all DST functions.

To exit DST and allow the DST functions to remain active, perform the following steps:
1. Ensure that the system is operating in debug mode.
2. Select the Select DST console mode option on the Use Dedicated Service Tools (DST) display. For more
information on the DST console mode, see “Select DST console mode” on page 28

DST options
DST options vary depending on the paging environment and how you access DST.

For a list of specific options available in each paging environment, see Table 1. For more information on
the system paging environment options, see “System paging environments” on page 1.

For details on accessing DST, see “Accessing Dedicated Service Tools” on page 3.
Table 1. DST options
Paging environment
DST options D-IPL (non-paging) Limited Full
Install Licensed Internal Code Yes No No
Install the operating system No Yes Yes
Perform an IPL No Yes Yes

8 System i and System p: Service provider information Service functions

Table 1. DST options (continued)
Paging environment
DST options D-IPL (non-paging) Limited Full
Perform automatic installation of the operating system No Yes¹ Yes
Save Licensed Internal Code No Yes¹ Yes¹
Select DST console mode No Yes¹ Yes¹
Start a service tool Yes Yes Yes
Work with disk units Yes Yes Yes
Work with DST environment Yes Yes Yes
Work with Licensed Internal Code No Yes Yes
Work with remote service support Yes Yes Yes
Work with save storage and restore storage No Yes¹ No
Work with system partitions No Yes¹ Yes¹
Work with system capacity No Yes Yes
Work with system security No Yes Yes
End batch restricted state No No Yes¹
Note: ¹ This option is operating system-dependent. It is available only under certain operating systems (see “i5/OS
operating system” on page 210).

Installing Licensed Internal Code

You can install or restore Licensed Internal Code.

If your system is a stand-alone environment, refer to “Utilities to install and restore i5/OS Licensed
Internal Code” on page 165.

Attention: If you have logical partitions, you should not use the utilities to install and restore i5/OS
Licensed Internal Code. It can cause damage to the logical partitions and loss of data.

Installing the operating system

Select the Install the operating system option from the Use Dedicated Service (DST) Tools display.

This option installs the operating system from removable media (for example, tape). The present
operating system (if any) is replaced. Use this option to install a new release of the presently installed
operating system or to install the operating system after a failure. You must run this option from the
primary console.

This option is not available under basic DST authority. For more information about authority, see “Work
with service tools user IDs” on page 27.

Perform an IPL
Select the Perform an IPL option from the Use Dedicated Service Tools (DST) display.

This option allows you to install and start the operating system from the disk. If you have installed the
Licensed Internal Code and there is no operating system installed, install and start the operating system
from the same removable media device as the Licensed Internal Code.

Work with Licensed Internal Code

This option applies PTFs, removes PTFs, or makes PTFs permanent to the system Licensed Internal Code
from removable media when the operating system is not available.

Service functions 9
It also allows you to rebuild the Licensed Internal Code, display the Licensed Internal Code information
and PTFs, and display free space. Select this option from the Use Dedicated Service Tools (DST) display.
For more information on Licensed Internal Code fixes and PTFs, see “Fixes and cumulative PTF
packages” on page 164 and the system operation information.

Licensed Internal Code general information

There can be two versions of some Licensed Internal Code modules on the load-source disk unit. The IPL
type (A or B) determines which version of the modules your system uses. When the system is running on
a type A IPL, it uses the original, permanent version. When a Licensed Internal Code fix, or program
temporary fix (PTF) is temporarily applied, the system creates a second version of the module. The
system uses this second version when it is running on a type B IPL.

When the PTF is permanently applied, the side B of the LIC replaces the original side A version of the
LIC module. The system will then use the PTF version of the LIC module (which is now permanent)
when running on a type A IPL.

For PTFs to be activated on each partition, they must be separately applied to each partition.

To apply a PTF that currently has an earlier version applied temporarily on the system, perform an IPL of
the system from the B side (type B IPL). Then load and apply the PTF. The existing temporarily applied
PTF automatically becomes permanent as the new PTF is loaded. If you do not want the existing
temporarily applied PTF to become permanent, remove it manually. For details, see Using IBM i5/OS to
remove the current server firmware level.

If you perform the IPL on the B side when you apply PTFs to Licensed Internal Code, the system applies
the PTFs to the active copy of the Licensed Internal Code.

To run the system with the PTFs, you must perform an IPL. For normal operations, use type B IPL. Use
type A IPL when the B side is not available or when you want to remove a PTF.

Note: During an installation or upgrade, a type A IPL will also be used.

Figure 1. Copies of load-source Licensed Internal Code

Options and function keys

v Apply fixes
This option places the fixes into the Licensed Internal Code from removable media. These PTFs are
placed in the inactive (change) copy of the Licensed Internal Code.

Note: There are two copies of some Licensed Internal Code on the load-source disk unit. It is the IPL
type (A or B) that selects the Licensed Internal Code level with which your system will run.
v Rebuild Licensed Internal Code
10 System i and System p: Service provider information Service functions
 This option allows you to rebuild the Licensed Internal Code.
v Display Licensed Internal Code
This option allows you to display the following:
– Replaceable unit information (code or object modules)
– Fix information
– Product information
The Fix information option allows you to display the status of the Licensed Internal Code fix (if it is
permanently or temporarily applied). For more information on displaying fixes, see “Displaying
Licensed Internal Code fixes” on page 165.
v Work with free space
This option displays the space available for storing new modules on the system and allows you to
combine the space that is used.
v Remove fixes
To remove Licensed Internal Code fixes, if the PTF is a delayed PTF, the system must be running on
the copy without the changes (type A IPL). Removing these changes causes the system to load the
primary copy over the changes in the changed copy of Licensed Internal Code.
Immediate LIC PTFs can be removed while running a type B IPL.
v Make fixes permanent
To make Licensed Internal Code fixes permanent, the system must be running on the copy with the
changes. When these changes are made permanent, they are loaded into the primary copy of the
Licensed Internal Code.
v Display status (F6)
Press the F6 function key on the Work with Licensed Internal Code display to view the history log.

For more information on PTFs, see “Displaying Licensed Internal Code fixes” on page 165 and the system
operation information.

Work with disk units

Create and update the disk configuration, and display the logical structure information.

This option allows you to do the following from the partition from which DST was entered:
v Work with disk configuration.
– Create and update the disk configuration.
– Display the logical structure (disk unit and auxiliary storage pool (ASP) information).
v Work with disk unit recovery.

Note: A graphical interface is available for you to use. See Manage disk unit configuration located in
the Systems management, Disk pools, Configure and manage disk pools topic in the IBM eServer™
iSeries® (http://ibm.com/eserver/iseries/infocenter).

Options on the Work with Disk Units display

Options and menu flow for the Work with disk units options vary depending on the system paging
environment. For details, see “System paging environments” on page 1. Use Table 2 on page 12 as a
reference during problem analysis and system repair.

Select the Work with disk units option on the Use Dedicated Service Tools display. Options and menu
flow for this function vary depending on the paging environment.

Service functions 11
Table 2. Paging environments and the work with disk unit options
Paging environment Work with disk unit options
Stand-alone 1. Save load-source disk unit data
2. Copy load-source disk unit data
3. Display/change page data
4. Analyze disk unit surface
5. Initialize and format disk unit
6. Reclaim IOP cache storage
7. Stop device parity protection
Limited paging v 1. Work with disk configuration
– Display disk configuration
- Display disk configuration status
- Display disk configuration capacity
- Display disk configuration protection
- Display non-configured disk units
- Display device parity status
- Display disk hardware status
- Display disk compression status
– Work with ASP threshold
– Work with ASP configuration
- Display disk configuration capacity
- Delete user ASP
- Add units to ASP
- Delete ASP data
- Change ASP storage threshold
- Move units from one ASP to another
- Remove units from configuration
- Add units to the ASP and balance data
– Work with mirrored protection
- Display disk configuration
- Start mirrored protection
- Stop mirrored protection
- Enable remote load-source mirroring
- Disable remote load-source mirroring
– Work with device parity protection
- Display device parity status
- Start device parity protection
- Stop device parity protection
- Include unit in device parity protection
- Exclude unit in device parity protection
– Work with disk compression
- Display disk compression status
- Start compression on disk units
- Stop compression of disk units

12 System i and System p: Service provider information Service functions

Table 2. Paging environments and the work with disk unit options (continued)
Paging environment Work with disk unit options
Limited paging v 2. Work with disk unit recovery
– Save disk unit data
– Restore disk unit data
– Replace configured unit
– Assign missing unit
– Recover configuration
– Disk unit problem recovery procedures
- Initialize and format disk units
- Display/change page data
- Analyze disk unit surface
– Suspend mirrored protection
– Resume mirrored protection
– Copy disk unit data
– Delete disk unit data
– Upgrade load-source utility
– Rebuild disk unit data
– Reclaim IOP cache storage
– Correct device parity protection mismatch
– Recover unknown load source
– Recover mirrored load source
– Recover from start compression failure
– Migrate load-source disk unit data

Service functions 13
Table 2. Paging environments and the work with disk unit options (continued)
Paging environment Work with disk unit options
Full paging 1. Display disk configuration
v Display disk configuration status
v Display disk configuration capacity
v Display disk configuration protection
v Display non-configured units
v Display device parity status
v Display disk hardware status
v Display disk compression status
2. Work with disk configuration
v Display disk configuration
v Add units to ASPs
v Work with ASP threshold
v Include unit in device parity protection
v Enable remote load-source mirroring
v Disable remote load-source mirroring
v Start compression on non-configured units
v Add units to ASPs and balance data
v Start device parity protection
3. Work with disk unit recovery
v Replace configured unit
v Disk unit problem recovery procedures
– Initialize and format disk units
– Display/change page data
– Analyze disk unit surface
v Suspend mirrored protection
v Resume mirrored protection
v Delete disk unit data
v Rebuild disk unit data
v Rebuild IOP cache storage

Work with disk configuration:

Provides options and menu flow.

Options and menu flow for the Work with disk configuration option vary depending on the system paging
environment see “System paging environments” on page 1. Options are:
Display disk configuration
For details on this option, see “Display disk configuration” on page 15.
Add units to ASPs
For details on this option, see “Work with ASP configuration” on page 15.
Add units to ASPs and balance data
For details on this option, see “Work with ASP configuration” on page 15.
Work with ASPs threshold
For details on this option, see “Work with ASP threshold” on page 15.

14 System i and System p: Service provider information Service functions

Include unit in device parity protection
This option allows you to add an unprotected disk unit to an existing parity set.
Enable remote load-source mirroring
For details on this option, see Enable remote load source mirroring.
Disable remote load-source mirroring
For details on this option, see Disable remote load source mirroring.
Start compression on non-configured disk units
Select this option to increase the effective disk unit capacity of non-configured disk units.

Display disk configuration:

Display the disk units that are attached to the auxiliary storage pool (ASP) and the status and capacity of
the system auxiliary storage pool.

You can select the display disk configuration option from the main service tools display or the work with disk
configuration display according to the paging environment. From this option, you can display the disk
units that are attached to the ASP and the status and capacity of the system auxiliary storage pool.
Display disk configuration status
Display the status of all ASPs and the disk units that are configured on the system.
Display disk configuration capacity
Display the following for each ASP and the assigned disk units within each ASP:
v Threshold values
v Overflow values
v Protected storage values
v Unprotected storage values
Display disk configuration protection
Display the type of protection for each ASP and the assigned disk units within each ASP.
Display non-configured units
Display the status of all the disk units that are not configured.
Display device parity status
Display the status of the disk unit subsystems that have device parity protection on the system.
For more information on device parity, see “Work with device parity protection” on page 17.
Disable remote load-source mirroring
For details on this option, see “Work with ASP threshold.”
Display disk compression status
Display the compression status of compressed disk units.

Work with ASP threshold:

System auxiliary storage pool (ASP) threshold.

Select this option to display or change the threshold for the system ASP. The system issues a notice when
it reaches the threshold value.

Note: The user ASPs are not supported.

Work with ASP configuration:

The Work with ASP configuration displays allows you to manage disk configuration capacity, delete a
user ASP, and add units to an ASP.

Service functions 15
The following options appear on the Work with ASP Configuration display:
Display disk configuration capacity
Display the threshold and overflow values of the ASP and the assigned disk units. This display is
also available under the Display disk configuration option. For details, see “Display disk
configuration” on page 15.
Delete user ASP
Delete a user-defined ASP (ASPs 2 through 16).
Add units to ASPs
Add non-configured units to an existing ASP. This increases the amount of storage that is
assigned to the system ASP (ASP 1).
Add units to ASPs and balance data
Add disk units to an existing ASP or to create an ASP and add non-configured disk units to that
ASP.
After the disk units are initialized and configured, the data on the other disk units is moved to
equally balance the capacity of all the disk units in the ASP.
Delete ASP data
Delete the data in the ASP.
Change ASP storage threshold
Display or change the threshold for the system auxiliary storage pool (user ASPs are not
supported). The system notifies you when the threshold value is reached.
Move units from one ASP to another
Change the assignment of a disk unit to another ASP.
Remove units from configuration
Remove a disk unit from the ASP configuration. If the unit being removed has data and there is
space in the ASP, the system copies the data to other units in the ASP. If there is not enough
space in the ASP, the system prompts you to delete the ASP data before removing the disk unit.
The unit that is removed becomes non-configured.

Attention: Removing a disk unit from an ASP configuration is space-dependent. There must be
enough space on the remaining units to accommodate the data from the unit being removed.

Work with mirrored protection:

Display, start, stop, enable, and disable mirroring.

Select this option to display or change mirrored protection on the disk units.
Display disk configuration
For details on this option, see “Display disk configuration” on page 15.
Start mirrored protection
This option allows you to start mirrored protection on the selected ASP.
Stop mirrored protection
This option allows you to stop mirrored protection on the selected ASP.
Enable remote load-source mirroring
Select this option to turn on the ability to physically place the two units that make up the
mirrored load-source disk unit (unit 1) on different input-output processors (IOP). This option
does not start mirrored protection.

16 System i and System p: Service provider information Service functions

Disable remote load-source mirroring
Select this option to turn off the ability to physically place the two units that make up the
mirrored load-source disk unit (unit 1) on different IOPs. This option does not stop mirrored
protection.

Work with device parity protection:

Device parity protection is a data redundancy feature available on some storage media units.

Select this option to perform the system functions that handle device parity protection on the system. It is
maintained across all the units that are within the parity set. If one unit fails, the units within the set
handle the functions for the failed unit. This type of protection can improve system availability and
reduce the possibility of data loss. The following options are available:
Display device parity status
Select this option to show the status of disk unit subsystems that have device parity protection.
For an example, refer to Figure 2 on page 18.
Start device parity protection
Use this option to begin the process of protecting data on the system. Options include:
v Start device parity protection - RAID 5
v Start device parity protection - RAID 6
v Start device parity protection - RAID 5 with hot spare protection: This option automatically
starts and configures RAID 5 with hot spare protection.
v Start device parity protection - RAID 6 with hot spare protection: This option automatically
starts and configures RAID 6 with hot spare protection.
Stop device parity protection
This option allows you to end device parity protection.
Include unit in device parity protection
This option allows you to add an unprotected disk unit to an existing parity set.
Exclude unit in device parity protection
This option allows you to remove a disk unit from a parity set.
Select parity optimization
This option allows you to optimize parity.For an example of the options, refer to Figure 3 on page
18.

Service functions 17
Examples of device parity status screens

Display device parity status

Display Device Parity Status

Parity Resource Hot Spare

Set ASP Unit Type Model Name Status Protection
1 571F 001 DC17 RAID-5 Y
* * 4326 071 DD031 Active
* * 4326 071 DD021 Active
* * 4326 071 DD020 Active
* * 4326 071 DD023 Active
* * 4326 071 DD022 Active
* * 4326 071 DD018 Active
* * 4326 071 DD024 Active
* * 4326 071 DD029 Active
* * 4326 071 DD026 Active
* * 4326 071 DD028 Active
* * 4326 071 DD030 Active
* * 4326 071 DD032 Active
* * 4326 071 DD033 Active
* * 4326 071 DD035 Active
* * 4326 071 DD036 Active
* * 4326 071 DD038 Active
* * 4326 070 DD039 Active

See help for more information

Press Enter to continue.

F3=Exit F5=Refresh F9=Display disk unit details

F11=Display disk hardware status F12=Cancel

Figure 2. Display Device Parity Status

Select Parity Optimization

Select Parity Optimization

Select how you want the parity set optimized:

The current parity optimization is: Balanced

Type choice, press Enter.

Select parity optimization

1. Availability
2. Balance
3. Capacity
4. Performance

Figure 3. Select parity optimization screen

Work with disk compression:

Select this option to display disk compression status, or select this option to start or stop disk
compression.

The following options are available:

Display disk compression
Select this option to display the status of compressed disks.

18 System i and System p: Service provider information Service functions

Start compression on disk units
Select this option to start compression on disk units. This will increase the effective size of the
disk unit.
Stop compression on disk units
Select this option to stop compression on disk units.

Work with disk unit recovery:

Options are available to save and restore disk units, find and assign disk units that are missing from the
configuration, replace disk units, reclaim IOP cache storage, and recover the system configuration if it is
lost, destroyed, or changed.

Select the Work with Disk Unit Recovery display from the Work with disk units option on the Use
Dedicated Service Tools (DST) display. Options are available to save and restore disk units, find and
assign disk units that are missing from the configuration, replace disk units, reclaim IOP cache storage,
and recover the system configuration if it is lost, destroyed, or changed.
Save disk unit data
Run this option when the disk unit reference code (URC) indicates that a disk enclosure should
be exchanged.
Before removing the disk enclosure and installing a new disk enclosure, save the data from the
disk units in the disk enclosure to removable media.
When the system has saved all of the disk unit data to removable media, a menu appears on the
display with the status information.

Notes:
v This procedure does not save the Licensed Internal Code on the load-source disk unit.
v The option is not available for disk units that have device parity protection or mirror
protection (with both units in an active state).
Restore disk unit data
This option reads the data (recorded using the Save disk unit option) from the removable
medium and writes the data on the disk unit. The data can be restored to a disk unit of the same
type or to a different type of disk unit that has the same or larger storage capacity. When all data
is restored to the disk unit, a menu appears on the display with the status information. If the
replaced disk is load source, the system will perform an IPL to DST from the new disk. For the
others, the system will not perform a re-IPL.
For systems with multiple partitions, the partition configuration will have to be restored first.
Replace disk unit
This option is part of the disk unit recovery procedure. It allows you to exchange a configured
disk unit with a non-configured unit. Use the Delete ASP data option to clear the system ASP
before replacing the disk unit only if the disk is not under mirror or device parity protection. You
can make the protection active again after replacing the failed disk by following the Disk Unit
Recovery Procedure.
Assign missing units
This option reports any missing units (units that were part of the system during the last IPL that
have been disconnected accidentally or configured differently). When you select to assign a unit,
the system attempts to find one or more valid non-configured disk units. If no valid
non-configured disk units are found, use the Replace disk unit function.
Recover disk configuration
This option recovers the correct system configuration in cases where the load source was
damaged and the device configuration table on the installation device was lost.

Service functions 19
Disk unit problem recovery procedures
For details on this option, see the main heading “Disk unit problem recovery procedures” on
page 21.
Suspend mirrored protection
Select this option when you want to stop mirrored protection for a unit in a mirrored auxiliary
storage pool.
Resume mirrored protection
Select this option when you want to restart mirrored protection for a unit in a mirrored auxiliary
storage pool.
Copy disk unit data
This option allows you to copy all the data from a configured disk to a non-configured disk unit.
This action can take the place of save disk unit data to tape and a restore disk unit data. After the
operation is complete, the target disk unit (the one copied to) takes the place of the original disk
unit in the system configuration. The original disk cannot be used in the system configuration
without data loss.
Delete disk unit data
This option allows you to delete all the data from a non-configured disk unit.

Note: This option is only allowed for non-configured disk units.

Upgrade load-source utility
This option allows you to migrate the disk unit configuration to a system with new hardware.
Rebuild disk unit data
When a failed disk unit is repaired, use this option to rebuild the data. This option allows you to
use the redundancy feature of device parity protection to rebuild data to a disk unit.

Attention: If there are several disk unit incompatibilities, make certain that the correct units are
installed.
Reclaim IOP cache storage
When the IOP cache memory fails and needs to be replaced, this option allows you to remove
and destroy the damaged data in the IOP cache.
Data can remain in the IOP cache when failures occur. Occasionally, a situation is so severe that
the system perceives missing units. This prevents the system from performing an IPL. At other
times, a reduction in the amount of usable cache storage occurs. This situation presents itself only
as a warning during a manual mode IPL.
Correct device parity protection mismatch
This option allows you to accept the situation where configured disk units are expected to have
device parity protection enabled but currently have device-parity protection disabled. The
configuration will no longer expect these disk units to be device parity protected.
Recover unknown load source
This option allows recovery from an unknown load-source error where the mate of the load
source in the mirrored pair is missing and the system does not currently recognize the load
source.

Note: For load-source disks in remote load-source mirrored pairs, use the Recover mirrored load
source option.
Recover mirrored load source
This option allows you to recover from a local load-source failure.
Remote load-source mirroring support must be started.

20 System i and System p: Service provider information Service functions

 This option will find the disk configuration, find the remote load source, and copy the data from
the remote load source to the new local load source. The system will perform an IPL to DST after
this operation completes successfully.
Recover from start compression failure
Use this option in a recovery from a start compression operation that failed.
Migrate load-source disk unit data
During migration, this option copies data from an original load-source disk unit onto the
load-source disk unit of a new system.

Disk unit problem recovery procedures:

This option allows you to select functions that assist in problem isolation and repair actions.

Note: Only the disk units that are available for a specific function are displayed.
Initialize and format disk units
Use this option when the disk unit reference code indicates that reallocations have failed because
no other space is available. All the ID fields on the disk unit are written again. Running this
option erases all the data from the disk unit. This option is not available for the load-source disk
unit.
Display/change page data
Use this option as follows:
v The results of the Analyze disk unit surface option (under the Work with disk unit recovery option)
show which pages have data check conditions. Use the Display/change page data option to assign
those sectors to new locations on the disk.
v To inspect and change the 64 bytes of page header, if necessary.
v To inspect and change the 4096 bytes of page data, if necessary.
The Display/change page data option has the following functions:
v Reading data from a selected page.
v Displaying the data in hexadecimal and EBCDIC formats.
v Allowing the hexadecimal data to be changed and written to the page again.
v Displaying the 64-byte page header in formatted form.
v Allowing the 64-byte page header to be changed and written to the sector again.
v Allowing the sector to be assigned to a new location on the disk.
v Displaying the disk unit reference code after each operation.
Analyze disk unit surface
This option performs a read/verify operation on the selected units. Pages that report disk URCs
indicating data check errors can be assigned to new locations on the disk using the Display/change
data option. The results of the analysis can be displayed on the console.

Using hot spare device parity protection:

Protect your disk units with hot spare device parity protection.

Concepts for using device parity protection with hot spare disk units:

Device parity protection hot spare disk units are spare disk units stored on a system to replace failed
disks in case a disk failure occurs.

A hot spare disk unit is stored on the system as a non-configured disk. When a disk failure occurs, the
system exchanges the hot spare disk unit with the failed disk unit. Both of the disk units must be the
same capacity for a Small Computer System Interface (SCSI) IOA, or the same or larger capacity for a

Service functions 21
Serial Attached SCSI (SAS) IOA, and under the same IOA in order for the exchange to occur. After the
exchange occurs, the system rebuilds the data on the new disk unit.

Include hot spare disk units in your system:

There are two ways to include the hot spare disk units in your system.
1. You can configure the hot spare disk unit when you initially start device parity protection. For details
on how to include hot spare disk units when starting device parity protection, see “Starting device
parity protection with hot spare protection.” When selecting this option, the system automatically
determines if one or two hot spares should be created and which available disk units are selected
based on the total number and capacity of disk units attached to the IOA.

Note: When you start device parity protection with hot spare disk units, the disk units are not
designated to any particular parity set. The hot spare disk unit protects the first failed disk unit
that has parity protection, is the appropriate capacity for the hot spare, and is under the same
IOA as the hot spare.
2. You can create a hot spare disk unit from non-configured disk units on your system. For details on
how to include hot spare disk units to your system, see “Starting hot spare protection” on page 23.
When selecting this option, you should determine if one or two hot spares are desired and which
available units will become hot spares based on the total number of disk units attached to the IOA
and their capacity.

Costs and limitations of device parity protection with hot spare disk units:

There are costs and limitations to consider when using device parity protection with hot spare disk units.
v Hot spare disk units only protect parity sets with the same capacity disk units for SCSI IOAs, or only
protect parity sets with the same or smaller capacity disk units for SAS IOAs.
v To create a new RAID 6 parity set with hot spare disk units, a minimum of five disk units is needed. If
there are not at least five disk units, then the system will recommend the creation of a RAID 5 parity
set with hot spare instead.

Planning for hot spare device parity protected disk units:

Successfully plan how to create hot spare disk units.

To use hot spare protection for your parity protected disk units, the following requirements must be met:
v The disk units must be parity protected.
v The hot spare disk unit must be under the same IOA as the disk units that you want protected.
v The hot spare disk unit must be the same capacity as the failed parity protected disk unit (for SCSI
IOAs) or must be the same or larger capacity as the failed parity protected disk unit (for SAS IOAs).
v When an IOA controls the load source disk unit, the hot spare disk unit must be in a valid load source
location. This may require additional planning when using a SCSI IOA since the valid load source
locations are typically a subset of the possible disk unit locations within the enclosure. The system will
not allow the Start device parity protection with Hot Spare to occur if this requirement is not met.
v The hot spare disk unit must be a non-configured and unprotected disk unit.

Setting up hot spare device parity protected disk units:

You can use the system service tools (SST) to set up hot spare device parity protected disk units.

Starting device parity protection with hot spare protection:

You can start device parity protection with hot spare protection using the system service tools (SST).
1. Start System Service Tools (STRSST), and specify the user name and password.

22 System i and System p: Service provider information Service functions

2. On the System Service Tools (SST) display, select Work with disk units.
3. On the Work with Disk Units display, select Work with disk configuration.
4. On the Work with Disk Configuration display, select Work with device parity protection.
5. On the Work with device parity protection display, select Start device parity protection - RAID 5
with hot spare or Start device parity protection - RAID 6 with hot spare depending on the level of
parity protection that is desired.

Note: If there is a sufficient number of hot spare disk units already available, the system will not
create any additional hot spare disk units.

Starting hot spare protection:

You can start hot spare protection using the system service tools (SST).

About this task

To start hot spare protection with SST, follow these steps:

1. Start System Service Tools (STRSST), and specify the user name and password.
2. On the System Service Tools (SST) display, select Work with disk units.
3. On the Work with Disk Units display, select Work with disk configuration.
4. On the Work with Disk Configuration display, select Start hot spare.

Managing hot spare device parity protected disk units:

You can use the system service tools (SST) to manage your hot spare device parity protected disk units.

Stopping hot spare protection:

You can stop hot spare protection using the system service tools (SST).

About this task

To stop hot spare protection, follow these steps.

1. Start System Service Tools (STRSST), and specify the user name and password.
2. On the System Service Tools (SST) display, select Work with disk units.
3. On the Work with Disk Units display, select Work with disk configuration.
4. On the Work with Disk Configuration display, select Stop hot spare.

Determining which parity sets are hot spare protected:

You can determine which parity sets are hot spare protected using the system service tools (SST).

About this task

To determine which parity sets are hot spare protected, follow these steps:
1. Start System Service Tools (STRSST), and specify the user name and password.
2. On the System Service Tools (SST) display, select Work with disk units.
3. On the Work with Disk Units display, select Work with disk configuration.
4. On the Work with Disk Configuration display, select Work with device parity protection.
5. On the Device parity protection display, selectDisplay disk configuration .
6. On the Display disk configuration display, select Display Device Parity Status.

Service functions 23
Displaying hot spare status:

You can use the system service tools (SST) to display hot spare status.

About this task

To display hot spare status using SST, follow these steps:

1. Start System Service Tools (STRSST), and specify the user name and password.
2. On the System Service Tools (SST) display, select Work with disk units.
3. On the Work with Disk Units display, select Work with disk configuration.
4. On the Work with Disk Configuration display, select Display disk configuration.
5. On the Display disk configuration display, select Display hot spare disk unit status.

Troubleshooting hot spare device parity protection:

Identify some common conditions associated with hot spare device parity protection and failed drives.
If you are having trouble starting hot spare protection or device parity protection with hot spare
protection
Ensure the following:
v There is an adequate number of disk units attached to the IOA which could become hot spare
disk units.
v The disk units to become hot spares are in Non-configured status (not part of a disk pool).
v The disk units to become hot spares are of appropriate size to protect the disk units in the
parity sets under the IOA.
v If the desired IOA is the load source IOA, the disk units to become hot spares must be installed
in a valid load source location for the specific enclosure.

Notes:
v If you move a non-configured disk unit to a valid load source location and it is not
shown as capable of becoming a hot spare, you may need to initialize or format the
disk unit in its new location in order for it to become a hot spare.
v If the option to start device parity protection with hot spare protection is selected and
the above requirements are not met, the desired IOA will not be shown as capable of
starting device parity protection.
v If the option to start hot spare protection is selected and the above requirements are not
met, the desired disk units will not be shown as capable of becoming hot spares.
To identify a failed disk unit which was automatically replaced by a hot spare
When a device parity protected disk unit fails and the automatic rebuild to the hot spare has
started or completed, the failed disk will have a status of Not operational or Read/Write
protected. Follow normal disk unit service and recovery procedures for replacement of the failed
disk unit.
To identify if a hot spare disk unit itself has failed
When a hot spare disk unit fails, the failed disk will have a status of Not operational or
Read/Write protected. Follow normal disk unit service and recovery procedures for replacement
of the failed disk unit.

Work with Dedicated Service Tools environment

Use this option to work with active service functions and system devices while you are in Dedicated
Service Tools (DST). If you are logged on with service tools security authority, you can also change
service tools user IDs and work with some system values.

The Work with Dedicated Service Tools Environment display includes the following options:

24 System i and System p: Service provider information Service functions

v Active service tools
v System devices
– Printers
- Select output printer
- Cancel printer output
- Cancel printer output and deallocate printer
– Tape devices
- Select tape
- Cancel tape operation and deallocate tape
– Optical devices
- Select optical device
- Cancel optical device operation and deallocate optical device
– Alternate installation device
– Console mode
– Configures service tools LAN adapter
v Service tools user IDs
– Create
– Change password
– Delete
– Display
– Enable
– Disable
– Change privileges
- Revoke
- Grant
– Change description
v System values
v Service tools device IDs
– Create
– Reset password
– Delete
– Display
– Enable
– Disable
– Change attributes
- Revoke
- Grant
– Change description
v Service tools security data
– Reset operating system default password
– Change operating system install security
– Work with service tools security log
– Restore service tools security data
– Save service tools security data
– Password level

Service functions 25
Work with active service tools:

This option shows the status of the active service functions. Service functions can be started and left
active while you start another service function.

Select this option from the Work with Dedicated Service Tools Environment display.

Note: The Work with active service tools option is also available from the System Service Tools (SST) display.

Use this option to work with a service function you left active. The status of a service tool can be active,
ending, or no. A no status indicates that there are no displays pending.

The following options appear on the Work with Active Service Tools display:
Display
This option allows you to work with an active service tool. You can select only one active service
tool.
End service tool
This option ends an active service function. A service function in the process of ending cannot be
selected.
Option
Type the desired option number in this field next to the active service tool name you are
displaying or ending.

Work with system devices:

Use this option to select the output printer, tape, or optical device and the console type.

Before you select an option on the Work with System Devices display, ensure the following is true:
v If you have a printer available, ensure that it is connected and configured to the same I/O processor or
storage media unit as the workstation.
v If you have a tape or optical device storage unit available, ensure that it is installed, connected to the
system, and configured correctly.

Selecting an output printer, tape, or optical device

On the Select Output Printer display, the Select Tape display, or the Select Optical Device display, the
system completes the following fields:
Resource Name
A name that is assigned by the system to identify a specific device, I/O processor, or
communications device.
Type A number that is assigned by the manufacturer to identify the specifics of a printer, tape, or
optical device unit.
Model The model number of the printer, tape, or optical device unit.
Serial A number that is assigned by the manufacturer to identify a specific printer, tape, or optical
device unit.

If no printer is available for this workstation I/O processor, you must select a different output device
(such as a tape unit) for the service tool to use.

If the device you selected is already being used by a job, do one the following:
v Press Enter to cancel the job and use the device for the service tool.
v Press F12 (Cancel) to cancel this device selection and then select a different device.
26 System i and System p: Service provider information Service functions
Selecting console type

This option allows you to choose from the following console types:

Note: These changes will take effect only after performing an unattended IPL.
v 1= twinaxial console
v 2= Operations console (Direct)
v 3= Operations console (LAN)
v 4= Hardware Management Console (HMC)

Work with service tools user IDs:

Service tools user IDs control access to DST functions, System Service Tools (STRSST command), and
Licensed Internal Code service functions. When a Service tools user ID is changed, the old ID is replaced
with the new one.

Note: When you type the new password, it is not displayed.

Table 3. Service tools user IDs
Privilege Description QSECOFR QSRV ″22222222″ ″11111111″ default
(full) (basic)
Logical partitioning operator x x x
Logical partitioning administrator x x x
DASD management operator x x x
DASD management administrator x x x
Disk unit — read only x x x
Trace x x x x
SLIC security administrator x
Display, alter, dump x x
LIC log x x x x
Hardware resources manager x x x
Product activity log x x x x
Main storage dump x x x x x
Install x x x
Performance data collector x x x x x
Initial program load (IPL) x x x x
Work with license internal code x x x x x
DST environment x x x x
Debug x x x
Save and restore storage x x x
Remote service support x x x
Operator panel key x x x x
Operator panel x x x x
System capacity – operations x
System capacity – administration x
System security lock down x

Service functions 27
Table 3. Service tools user IDs (continued)
Privilege Description QSECOFR QSRV ″22222222″ ″11111111″ default
(full) (basic)
Start Service Tools x x x

Note: The default column is for reference in the event a user creates a new service tools user ID without
changing any of the privileges.
Table 4. Device ID
Privilege Description QCONSOLE default
LAN attached console x x
Remote operator panel x
Remote console panel x

Note: The default column is for reference in the event a user creates a new service tools user ID without
changing any of the attributes.

Work with system values:

You can work with system values using the Hardware Management Console (HMC) or the Advanced
System Management Interface.

To work with system values using the HMC, see Viewing information about a managed system.

To work with system values using the Advanced System Management Interface (ASMI), see Viewing vital
product data.

Attention: If the system has logical partitions, contact your next level of support before changing the
system serial number. The logical partition configuration information will be impacted.

Work with alternate installation device:

An alternate installation IPL is a special kind of type D IPL.

Two pieces of media are involved in such an installation: the alternate IPL load source (usually an optical
device) and the alternate installation medium. The alternate installation medium contains the Licensed
Internal Code that will be installed or restored on the system. The alternate installation medium is placed
on any bus.

To enable an alternate installation IPL, select the DST option Work with alternate installation device. This
option is available in DST from control panel function 21 or a type D manual IPL.

Notes:
1. When an alternate bus load source is defined, the LIC also performs an IPL on this bus and
IOP for main storage dump IPLs and as a possible dump device.
2. If no alternate load source is defined for the alternate installation, the LIC performs an IPL
only on the IOPs on bus 1 and uses the IPL load source.

Select DST console mode

This option causes the operating system to share the console workstation with DST during an IPL of the
operating system.

28 System i and System p: Service provider information Service functions

Notes:
1. For the i5/OS operating system, this option requires the Install privilege. For more
information on authority, see “Work with service tools user IDs” on page 27.
2. When your system is in the full or limited paging environment, the appearance of the Select
DST console mode option varies depending on the operating system. For more information,
see For more information, see “System paging environments” on page 1 and “i5/OS operating
system” on page 210.

Operating system displays remain, until either of the following occurs:

v You enter Function 21 (start DST) from the control panel.
v You make a system request by pressing the System Request key while holding down the Shift key, then
typing DST and pressing the Enter key.
v The program debug service function encounters a breakpoint.

Selecting the Select DST console mode option while you are in the full paging environment causes the
operating system display to be restored. Any active service functions remain active, and any device that
was allocated to the service tool remains allocated.

Options on the DST Console Mode display

The DST Console Mode display includes options to exit DST and to start DST in debug mode.
Exit Dedicated Service Tools (DST) on IPL
Service functions will not interrupt the console display unless you have already set debug mode.
Sign-on is necessary to access DST. All active service functions end.
Start DST in debug mode on IPL
Service functions can interrupt the normal operating system process to display debug
information. When an operating display appears, you can enter DST by performing the System
Request Key procedure. This allows the Use Dedicated Service Tools (DST) display to appear
without requiring you to sign on to DST. For more information on the System Request Key
procedure, see “Using the System Request Key” on page 5.

Start a service tool

The service tools include options to manage dumps, view logs, activate traces, collect performance data,
and to activate the Hardware Service Manager.

Select the Start a service tool option from the Use Dedicated Service (DST) Tools display.

Note: The Start a service tool option is also available from the System Service Tools (SST) display.

Display/Alter/Dump:

Display or change virtual storage data.

Select this option from the Start a Service Tool display.

Note: The Display/Alter/Dump option is also available under System Service Tools (SST).

This option allows you to display or change virtual storage data. It also allows you to dump the data to
removable media (tape or optical) or a printer.

You can then use an output device to perform the following tasks:
v To view the data from storage on the screen:

Service functions 29
 – Select the Display/alter storage option to display unformatted data and to change the contents of
storage. Use the keyboard to scroll forward or backward to view the storage information.
– Select the Display/alter storage option to generate a formatted dump of the contents in storage. The
screen is inhibited while the format function is running. When the formatting process is complete,
use the keyboard to search, scroll (forward or backward), or shift (left or right) the output.
v To generate a formatted dump of the data in storage to an output device.
– Select one of the following:
- Dump to printer
- Dump to media
When the output device is a printer or media, the actual dump task runs asynchronously with the
Display/Alter/Dump control functions. That is, while a dump is completing on a printer or media,
you can operate the display/alter function (output device is the display), or you can make other dump
requests for a printer or media. The system saves dump requests in a first-in-first-out queue and
processes them one at a time. To display the status of the Display/Alter/Dump asynchronous dump
task, select the Display dump status option on the Display/Alter/Dump Output Device display.
v To generate a printout from media that contains data from the Display/Alter/Dump function or from
other Licensed Internal Code service functions, select the Print media dump file option on the
Display/Alter/Dump Output Device display.

The Display/Alter/Dump function is controlled by selecting display options and by responding to

prompts. Each Display/Alter/Dump function option allows you to request specific data. The following
are examples of data types:
v Machine Interface (MI) object
v Licensed Internal Code (LIC) data
v LIC module
v Tasks and processes
v Starting address

Note: When you exit the Display/Alter/Dump function, the dump request that is running is ended (even
if it has not completed). Unprocessed dump requests are lost.

Licensed Internal Code (LIC) log:

Select this option from the Start a Service Tool display.

Note: The Licensed Internal Code log option is also available under System Service Tools (SST).

This option allows you to work with Licensed Internal Code (LIC) log information. Use this option to
perform the following:
v Select specific log entries
v Dump selected Licensed Internal Code log entries to a printer or removable media (tape or optical)
v Change the following Licensed Internal Code log attributes:
– The maximum number of entries
– The size of the note log area and the size of the dump log area
– The maximum size for dump entries
v Clear the Licensed Internal Code log
v Display the status of the Licensed Internal Code log dumps that are not complete

The dump tasks (one for printer and one for media) run asynchronously from the control functions for
this tool. Requests are saved in a first-in-first-out queue, and there is no practical limit to the number of

30 System i and System p: Service provider information Service functions

requests you can have waiting to be processed. When you exit the Licensed Internal Code Log display, all
the dumps that are running end. To determine the dump status, use the Display the status of the Licensed
Internal Code option.

Licensed Internal Code (LIC) trace:

Select this option from the Start a Service Tool display.

Note: The Licensed Internal Code trace option is also available under System Service Tools (SST).

This option allows you to activate (resume) or deactivate (suspend) a trace of the Licensed Internal Code
so that you can gather information on the internal operation of Licensed Internal Code. Trace data can be
collected by:
v Component
v Machine interface
v Multi-programming level (MPL)
v Transaction
v Task and thread performance data

The trace is placed in a trace table. Information in the table can be displayed or dumped to a printer. This
command also allows you to create, allocate (size), clear, or delete a table.

Hardware service manager:

Select this option from the Start a Service Tool display.

Note: The Hardware service manager option is also available under System Service Tools (SST).

This option allows you to display, work with, and print the stored hardware resources information. For
more information on the Hardware Service Manager function, see “Hardware Service Manager” on page
43.

Main storage dump manager:

Select this option from the Start a Service Tool display.

Notes:
v The Main storage dump (MSD) manager option is also available under System Service Tools
(SST).
v The Main Storage Dump Manager display is available when you press Enter on the Main
Storage Dump Occurred display.

The main storage dump manager manages and processes main storage dumps. It allows you to copy
main storage dump information and work with the current main storage dump. The current main storage
dump is the latest dump on the system. It is stored on the load-source disk.

Attention: If you do not copy the dump data on the load-source disk to removable media or the Main
storage dump (MSD) library, it will be replaced by the next main storage dump and lost at the next IPL.
An MSD library is available to access copies of main storage dumps are stored in auxiliary storage. The
dumps that are held in the library can be from the system on which you are working or from another
system.

The Main storage dump manager option allows you to:

v Display or print a current main storage dump

Service functions 31
v Display or print a copy of a main storage dump
v Copy a current main storage dump to removable media
v Copy a current main storage dump to the MSD library
v Copy a main storage dump from the MSD library to removable media
v Copy a main storage dump from removable media to the MSD library
An MSD library is available to access copies of main storage dumps. The contents of the library are
stored in auxiliary storage. The dumps that are held in the library can be from the system on which you
are working or from another system.

When entered from the Main Storage Dump Occurred display, the Main Storage Dump Manager may
also allow you to:
v Activate the remote service support communication line. For more information, see “Activating remote
service support” on page 42.
v Work with system partitions. For more information, see “Work with system partitions” on page 42.
v Dump all partitions.

You can display a current MSD or an MSD that has been copied to the MSD library. The Display Main
Storage Dump display allows you to display or print:
v MSD summary
v System data
v Processor data
v Hardware data
v Licensed Internal Code module data
v MSD by address
v MSD by data

To ensure that the current MSD information is available for problem analysis, you must copy the dump.
For details on how to use the copy options under the main storage dump manager function, see
“Copying a main storage dump” on page 204.

Program temporary fixes (PTF) repair problems that appear to be hardware problems. Your next level of
support can assist you in determining whether you need to copy a dump or if a PTF is available for your
problem.

For more information on main storage dumps, see “Working with Storage Dumps” on page 203.

Product activity log:

Select this option from the Start a Service Tool display.

Note: The Product activity log option is also available under System Service Tools (SST).

This option allows you to display or print data (system, Licensed Internal Code, software components,
subsystem, and I/O device data) that has been logged. It also provides data summaries, allows data to be
sorted, and allows you to work with removable media statistics. For more information on the functions of
the product activity log, see “Product Activity Log” on page 92.

Operator panel functions:

Select this option from the Start a Service Tool display.

This option allows you to do the following tasks:

32 System i and System p: Service provider information Service functions

v Change the IPL attributes
v Set the IPL attributes and restart the system
v Set the IPL attributes and power off the system

Note: At the next IPL, a file rebuild might be necessary. For more information on a file rebuild, go to
Collecting reference codes and system information.

Performance data collector:

Select this option from the Start a Service Tool display.

This option allows you to gather detailed information about system performance. Select Performance
data collector only if directed by your next level of support.

To create the trace, you must specify the following:

v Collector mode
v Jobs or tasks from which to collect the data
v Events to collect

After you select the Start option, the collector data is placed in temporary storage. When the collector is
stopped, you can copy the data to tape by selecting the Get data option on the Work with Performance
Data Collections display. To delete the data from storage, select the Delete option on the Work with
Performance Data Collections display. The data is automatically erased at the next IPL.

Work with communications trace:

The Work with communications trace option is only available under System Service Tools (SST). Select
this option from the Start a Service Tool display.

This option allows you to start or stop a communications line trace on a configuration object.

After you run the trace, the data can be formatted. You can view the formatted data by printing it.

Use communications trace for the following situations:

v To isolate errors that you cannot isolate using the communications verification procedure
v To collect more data when the problem analysis procedures do not provide enough information on the
problem
v If you suspect a communications protocol violation problem or some other line problem
v If you suspect line noise
v When the error messages indicate that there is an SNA BIND problem

Running and interpreting the communications trace requires detailed knowledge of communications
protocols. To obtain the most accurate sample of your line status, whenever possible, start the
communications trace before varying on the lines.

Note: Online help from the Work with Communications Trace display allows you to view a list of
protocols.

Options and function keys

The Work with Communications Traces display has the following options and function keys:

Service functions 33
Start trace (F6)
This function key allows you to start tracing the data on a communications configuration object.
The Start Trace display appears after you press this function key. For more information, see
“Starting a trace” on page 37.
Stop trace (option 2)
This option appears only on the Work with Communications Traces display. It allows you to end
the trace and stop collecting data. A trace must be stopped before you can format, print, or delete
the data. To ensure that the trace is stopped, press the Refresh function key and check the trace
status field.
Delete trace (option 4)
The trace must be stopped (option 2) before you can use this option. Select this option to delete
the trace information when you no longer need the data. Traces are not automatically deleted
when you leave a communications trace function. Delete trace releases system space so that you
can start other traces without having to increase the maximum amount of storage provided for
the communications trace. Traces that are not deleted are listed on the Work with
Communications Traces display.
Format and print trace (option 6)
Use this option to format and print the trace. For more information on the Format and print trace
option, see page “Format and print trace” on page 35.
Display message (option 7)
Use this option to view a message that indicates the status of the trace that stopped because of an
error.
Restart trace (option 8)
Use this option to start a trace that has been stopped.
Change size (F10)
Use this function key to change the amount of storage that all traces use. You might want to
increase the amount of storage, if your system has many active traces or traces that will be active
for a long time.
Display buffer size or display trace status (F11)
This function key allows you to select and alternate between buffer size and trace status.
Refresh (F5)
This function key updates the data on the display.

Status conditions

After the Work with communications trace option is selected from the Start a Service Tool display, the
Work with Communications Traces display appears.

34 System i and System p: Service provider information Service functions

 Work with Communications Traces

Type choice, press Enter.

2=Stop trace 4=Delete trace 6=Format and print trace
7=Display message 8=Restart trace

Configuration
Opt Object Type Trace Description Protocol Trace Status
_ LosAngeles Line Test LosAngeles Line SDLC Active
_ Mpls NWI Test Mpls ISDN Stopped
_ Tucson Line Test Tucson Line ASYNC Waiting

F3=Exit F5=Refresh F6=Start trace F10=Change size

F11=Display buffer size F12=Cancel

Figure 4. Example Work with Communications Trace display

Details of the trace, including status, are displayed. The trace status can be one of the following:

Condition description
Waiting
The trace is waiting for the configuration object to be varied on (not collecting data).
Active The trace data is being collected.
Stopping
The trace is stopping.
Stopped
The trace has stopped (not collecting data).
Error An error occurred on the configuration object while the trace was collecting data. The data might
or might not be collected. The trace stopped.
Starting
The trace is being started by another user. You cannot stop or delete this trace.
Formatting
Trace is being formatted.

Format and print trace

You must select the Stop Trace option before you format or print the trace. The Format and print trace
option allows you to select various formatting options and prepare the trace data for printing. The
options vary for each protocol. The following is an example of the Format Trace Data display:

Service functions 35
 Format Trace Data

Configuration object . . . . . . TRNLINE

Type . . . . . . . . . . . . . . LINE

Type choices, press Enter.

Controller . . . . . . . . . . *ALL *ALL, name

Data representation . . . . . 3 1=ASCII, 2=EBCDIC, 3=*CALC

Format RR, RNR commands . . . N Y=Yes, N=No

Format Broadcast data . . . . Y Y=Yes, N=No

Format MAC or SMT data only. . N Y=Yes, N=No

Format UI data only . . . . . N Y=Yes, N=No

Format TCP/IP data only . . . N Y=Yes, N=No

F3=Exit F5=Refresh F12=Cancel

Figure 5. Example Format Trace Data Display

Notes:
1. To view all the data associated with the trace, press Enter without changing to the defaults on
the Format a Trace Data display. The information is not in any special format.
2. Select the option to format and print only the data that you want to see.
3. All options available for formatting depend on the protocol of the line that is being traced.
4. Not all combinations of options are valid for all protocols.
5. For more information about these options, use online help.

When the format of the trace data is complete, the output can be printed on the console printer (the
printer that is attached to the same I/O processor as the console). Only SCS-type data streams are
supported. If i5/OS is available, the trace might be in the job spooled files.

The structure of the trace data is:

v An introduction page that contains, for example, configuration object, type, protocol, start and stop
dates and times, trace options, and formatting options.
v A help page, to assist in understanding the output. Help information for a specific protocol is given
because the trace data differs for each communications protocol.
v The formatted trace data appears as follows:

36 System i and System p: Service provider information Service functions

 Record Data Record Record Data Controller Number Number Poll/
Number S/R LengthStatus Timer Type Name/Number Command Sent Received Final
------ --- -------------- --------------- ------ ------------- ------- ------ -------- -----
7 R 6900000000 12:29:56.72963 EBCDIC ZSDLLC30 /01 XID ON
Data . . . .
. : 3245056150080000 0084C00000000000 01010B0000010900 00000007000E0DF4 *.../&;...D{....................4*
DADBCC4BDACBCDCE EFCGC5F31017F116 1101130011F9F4F0 F6F5F0F0F1F0F1F0 *ABC.ABCDEFG..1......94065001010*
C4C6C44040 *DFD *
8 S 0 00000000 12:29:56.76081 EBCDIC ABCLLC30 /01 SNRM ON
9 R 0 00000000 12:29:56.78450 EBCDIC ABCLLC30 /01 UA ON
52 S 110 00000000 12:29:57.76210 EBCDIC ABCLLC30 /01 I 0 0 ON
Data . . . . . : 2D00010200006B81 0031001307B0B051 3107878686870706 0200000000000000 *......,A..........GFFG..........*
944300000CDADBCC 4BEAEBCCD3D3C4F3 F02E000902E2D5C1 E2E5C3D4C7090300 *M....ABC.AABCLLD30....SNASVCMG...*
00BCF9CAD600000D 04DADBCC4BEAEBCC D3D3C4F3F00A1300 7B00BCF9CAD60000 *..9.O....ABC.ABCLLD30...#..9.O..*
000CDADBCC4BEAEB CCD3D3C4F4F0 *..ABC.ABCLLD40 *
53 R 110 00000000 12:29:57.80065 EBCDIC ABCLLC30 /01 I 0 1 ON
Data . . . . . : 2F00010200006B81 0031001307B0B051 3107878686870706 0200000000000000 *......,A..........GFFG..........*
944300000CDADBCC 4BEAEBCCD3D3C4F4 F02E000902E2D5C1 E2E5C3D4C7090300 *M....ABC.ABCLLD40....SNASVCMG...*
00BCF9D56600000D 04DADBCC4BEAEBCC D3D3C4F4F00A1300 7B00BCF9D5660000 *..9N.....ABC.ABCLLD40...#..9N...*
000CDADBCC4BEAEB CCD3D3C4F3F0 *..ABC.ABCLLD30 *
* * * * * E N D O F E X A M P L E P R I N T O U T * * * * *

Figure 6. Example Formatted Trace Data Output for SDLC

The width of the file is 132 characters. The data is in hexadecimal representation and either American
National Standard Code for Information Interchange (ASCII) or EBCDIC character representation. The
columns of the trace output common to all protocols are:
Record number
The number of the trace record. Shows if the record type is sent (S) or received (R).

Notes:
1. The letter C in this column indicates that an X.21 short hold mode connection was
cleared.
2. The letter M in this column indicates a modem change has occurred.
Data length
The amount of data, in decimal, that the record contains.
Record status
The protocol-dependent return code for the trace record. 00000000 is successful; no errors were
found. Other return codes are listed in the functional specification for the protocol that is running
or the port manager.
Record timer
The time that each event occurs. Depending on the communications hardware that is being used,
the record timer will be either:
1. A time of day value, HH:MM:SS.NNNNN (where H=hours, M=minutes, S=seconds, and
N=subseconds), based on the system time when the trace was stopped.
2. A relative time in decimal seconds. This timer value provides the relative time between
events.
Data type
Shows whether the traced data is printed in ASCII or EBCDIC character representation. If the
character representation of the data is mostly periods, you might want to format the data again
using the other option for data representation.
Controller name/number
Indicates which controller originated the frame or record. In some conditions, this data is not
available, and the column remains blank.

Note: The formatted trace output is not security protected.

Starting a trace:

The Work with Communications Traces display has a Start Trace function key that allows you to select
options for tracing data.

The following is an example of a Start Trace display:

Service functions 37
 Start Trace
Configuration object . . . . . . . . . _________

Type . . . . . . . . . . . . . . . . . 1 1=Line 2=Network interface

3=Network server

Trace description . . . . . . . . . . ____________________

Buffer size (in kilobytes) . . . . . . 1 1=128, 2=256, 3=2M, 4=4M,

5=6M, 6=8M, 7=16M, 8=32M, 9=64M

Stop on buffer full . . . . . . . . . N Y=Yes, N=No

Data direction . . . . . . . . . . . 3 1=Sent, 2=Received, 3=Both

Number of bytes to trace

Beginning bytes . . . . . . . . . . *CALC VALUE, *CALC
Ending bytes . . . . . . . . . . . *CALC VALUE, *CALC

Type choices, press Enter.

F3=Exit F5=Refresh F12=Cancel

On the Start Trace display, enter the name of a communications configuration object description at the
Configuration object prompt:
v For i5/OS operating systems:
If you do not know the name of the configuration object, the work with configuration status
(WRKCFGSTS) command allows you to view a list. You can view line, controller, or network
information by entering the *LIN, *CTL, *NWI, or *NWS parameter.
You can also use this command to vary off a line and all the I/O processors and devices under it.

Describe the trace in the Trace description field. This field can help you identify the trace.

You can select a buffer size to hold the communications data that the trace collects. The default buffer
size is 1=128K bytes. Base the size of the buffer on the speed of the communications line and on the
amount of time necessary to trace the data. For high-speed lines or long periods of tracing, use a larger
buffer size.

If you specify Yes in the Stop on buffer full field, the trace stops when the buffer is full. This option is
useful for viewing the initial data that is coming across a line. If you specify No, the trace continues until
you stop it. In this case, the data in the buffer will be written over each time the buffer is full.

You can select the direction of data to be traced by specifying one of the three selections in the Data
direction field:
v Only data that the system is sending (option 1)
v Only data that the system is receiving (option 2)
v Both the data sent and received by the system (option 3)

Note: If you specify option 1 (Sent) for lines that are in SDLC short hold mode, the trace does not
include controller names.

You can select how much data is traced in a frame of data. The value that is entered is the amount that is
saved as part of the trace. The minimum value that is allowed for both the beginning and the end value
is 36 bytes. Those 36-byte minimum values include the protocol header. The configuration object you are
tracing determines the maximum value that is allowed.

Notes:
1. The BSC protocol ignores the beginning and ending byte values.

38 System i and System p: Service provider information Service functions

 2. The SDLC, high-level data link control (HDLC), X.25, frame relay, Ethernet, distributed data
interface (DDI), ATM, and token-ring protocols ignore the ending byte value.
3. The minimum value that is allowed for the beginning byte value for local area network (LAN)
protocols (including frame relay protocols and ATM protocols) is 72 bytes.

When all required options are complete, press Enter. The Work with Communications Trace display
appears.

If the communications object being traced is in varied off status when you start the trace, the trace
remains in waiting status until you vary the communications object on. If the object is varied on, the trace
will immediately go to the active state, and the system will begin to collect trace data.

The trace remains active until one of the following occurs:

v You select the option to stop the trace on the Work with Communications Traces display.
v You vary off the configuration object being traced.
v The configuration object being traced has an error.
v The trace buffer is full, and the option to stop with the buffer was full was selected.

Note: While the trace is active, you can exit the communications trace function to do other work.

Traces are not automatically deleted when you exit a communications trace function. To return to the
communications trace:
1. Select the Start a service tool option from the service tools (SST or DST) display.
2. Select the Work with communications traces option.
3. From the Work with Communications Traces display, you can check the status of the trace or select to
stop the trace.

Communications trace limitations:

Only two communications traces can run concurrently on one communications controller. Only one trace
can exist for the same configuration object at the same time. If i5/OS is available, access SST to trace
more lines.

Although a communications trace can start before or after the configuration object is varied on, if it is
important to see the starting information coming across the configuration object, you must start the trace
before varying on the configuration object.

Two or more users can select the same trace to format and print. When multiple users attempt to use the
same resources (trace data), one user must wait for the other user to finish before beginning to process
the data.

SDLC communications trace considerations:

When the system is configured as an SDLC secondary station on a multipoint configuration object, the
communications controller traces all records or frames.

The records or frames sent to the system include those records and frames intended for other stations.
When you use the communications trace service tool to format the data for this configuration, the
resulting report might show received records that were intended for other stations.

On a single point-to-point line, where only one secondary station is configured, SDLC traces all frames
received before it gets the frames intended for other station addresses. It is not until the secondary SDLC
receives the other station addresses that it knows which single-station address the communications
equipment uses.

Service functions 39
LAN communications trace considerations:

Trace options are provided for some of the LAN protocols that allow you to select, at trace start time,
which data to trace.

For example, you can start a trace to collect data for only a specific remote controller. Selecting one of
these trace options when starting a trace will result in less trace data and reduce the need for a large
trace buffer.

Trace-filtering options are not available for all LAN communications adapters. If the adapter does not
support filtering, all data will be traced, and the following informational message will appear in the
prologue of the formatted trace: Trace Options not supported. All data was traced (no filtering).

Perform automatic installation of the operating system

This option allows you to install the operating system from a tape, optical media, or virtual optical
image.

About this task

Results

This option allows you to install the operating system, selecting from the following devices:
v Tape
v Optical media
v Virtual optical - preselected image catalog

Note: When your system is in the full or limited paging environment (see “System paging environments”
on page 1), the appearance of the Perform an automatic installation of the operating system option
varies depending on the operating system. For more information, see “i5/OS operating system” on
page 210.

Save Licensed Internal Code

This option allows you to save the Licensed Internal Code to tape or optical device, with all currently
applied PTFs.

You can use the tape or optical device to restore the Licensed Internal Code after a failure.

Note: When your system is in the full or limited paging environment (see “System paging environments”
on page 1), the appearance of the Save Licensed Internal Code option varies depending on the
operating system. For more information, see “i5/OS operating system” on page 210.

Work with save storage and restore storage

This option allows you to perform tasks such as resuming a restore storage process that was interrupted.

The Work with save storage and restore storage option allows you to perform the following:
v Restore all system auxiliary storage (except Licensed Internal Code)
v Resume a restore storage process that was interrupted
v Force the end of an interrupted restore storage process
v Resume a save storage process that was interrupted

Note: When your system is in the limited paging environment, the appearance of the Work with save
storage and restore storage option varies depending on the operating system. For details on
system paging environments, see “System paging environments” on page 1. For more information,
see “DST in i5/OS limited paging environment” on page 211.

40 System i and System p: Service provider information Service functions

Work with remote service support
This option provides a variety of functions such as testing remote service communications.

The Work with remote service support option allows you to:
v Test remote service communications
v Activate and deactivate remote service support communication line
v Work with the security log (shows remote service activity)
v Change service attributes

Work with Remote Service Support

Select one of the following:

1. Test remote service communications

2. Activate remote service support communication line
3. Deactivate remote service support communication line
4. Display security log
5. Print Security log
6. Clear security log
7. Change security log retention period
8. Change service attributes

Selection
_

F3=Exit F12=Cancel

Figure 7. Example Work with Remote Service Support Display

Through remote service support, DST functions that would typically be available only at the local system
console can be accessed from a remote site. Remote service support requires the following:
v An electronic customer support communications line.
v The system at the local site must be at DST (that is, perform an IPL to DST), or past DST.
v Remote service support must be enabled and activated at the local site. For details, see “Allowing
access for remote service support” and “Activating remote service support” on page 42.

For more information on remote access support, see AS/400® Remote Access Support (SC41-0596).

Allowing access for remote service support:

Before you begin a session, remote service support must be allowed access by the system.

About this task

Perform the following to allow access for remote service support:

1. Select the Work with remote service support option on the Use Dedicated Service Tools (DST) display.
2. Select the Change service attributes option.
Set the Allow remote access field to 1 (yes).

Note: The system is shipped with remote service access disabled (not allowed). After remote access is
set to 1 the first time, it remains set until you select 2 (not allowed) or the system is restored.
The system operates normally with remote access in either state (allowed or not allowed).
3. The system now allows a remote service support session. To activate a remote service support session,
see “Activating remote service support” on page 42.

Service functions 41
 This ends the procedure.

Activating remote service support:

Remote service support enables you to securely give the service and support organization access to your
server to enable problem analysis and determination.

About this task

Before you can activate a session, you must allow access for remote service support. For details, see
“Allowing access for remote service support” on page 41. After you have allowed access for remote
service support, you can activate remote service in one of the following ways:
v Perform Function 66 (Activate Remote Service) on the control panel. For details, see “Function
66–Activate remote service” on page 148.
v Select the Activate remote service support communication line option on the Work with Remote Service
display by performing the following procedure:

Note: Electronic customer support is not available while DST remote service is active. For more
information on electronic customer support, see the system operation information.
1. Select the Work with remote service support option on the Use Dedicated Service Tools (DST) display.
2. Make a note of the current mode setting on the modem. Then select the Activate remote service support
communication line option from the Work with Remote Service Support display. This activates the
communications line and sets the modem to asynchronous mode.
3. When the service provider ends the remote service session, the console is available for normal DST
operations.

Note: If the console is input-inhibited after the service provider ends the remote service session, select
Function 21 to make DST available again.
4. Select the Work with remote service support option from the Use Dedicated Service Tools (DST) display.
5. Select the Deactivate remote service support communication line option from the Work with Remote
Service Support display to release the communications line.

Note: Releasing the line does not reset the modem mode. Remote service uses asynchronous mode. If
the modem was originally set to a mode other than asynchronous, you must manually select
the mode again.
This ends the procedure.

Work with system partitions

Working with system partitions topic index.

You must use the Hardware Management Console (HMC) to work with system partitions.

For information on working with logical partitions, see Managing i5/OS logical partitions.

For general information on logical partitions, see General concepts for partitioning the server.

For information on servicing logical partitions, see “Logical partitions” on page 129.

Work with system capacity

Display system capacity information, activate permanent system capacity, and work with temporary
system capacity.

The Work with system capacity option allows you to perform the following:
v Display system capacity information

42 System i and System p: Service provider information Service functions

v Activate permanent system capacity (pcod)
v Work with temporary system capacity (tcod)

Through this interface, you can activate additional processors (Capacity Upgrade on Demand) to handle
increased workload.

Work with system security

There are three settings that can be changed on the Work with System Security display.

Select Work with system security from the Use Dedicated Service Tools (DST) display or the System
Service Tools (SST) display to manage system security options. There are three settings that can be
changed on the Work with System Security display:
Allow system value security changes
This option controls whether CHGSYSVAL can be used to change security-related system values (see
the onscreen help for a list of these values).
Allow new digital certificates
This option controls whether the Add Verifier (QYDOADDV) API can add digital certificates and also
whether passwords for digital certificate stores can be reset.
Allow a service tools user ID with a default and expired password to change its own password
This option controls whether service tools user IDs with a default or expired password can
change their password during SST sign-on or with the QSYCHGDS API. When set to ’No,’ the
password can only be changed from DST or by using the QSYCHGDS API with a requesting user
that has the necessary authority.

End batch restricted state

How to stop the batch job.

Select End batch restricted state to end the batch job running in restricted state and start the controlling
subsystem. This option has no effect if the system is not in batch restricted state.

Hardware Service Manager

The Hardware Service Manager allows you to display and work with system hardware (logical or
packaging) and debug input-output processors (IOP) and devices.

You can select the Hardware service manager option from the Start a Service Tool display. It allows you
to display and work with system hardware (logical or packaging) and debug input-output processors
(IOP) and devices.

Service functions 43
 Hardware Service Manager

Attention: This utility is provided for service representative use only.

System unit . . . . . . . : 9406-570 10-0020A

Release . . . . . . . . . : V5R3M0

Select one of the following:

1. Packaging hardware resources (systems, frames, cards,...)

2. Logical hardware resources (buses, IOPs, controllers,...)
3. Locate resource by resource name
4. Failed and non-reporting hardware resources
5. System power control network (SPCN)
6. Work with service action log
7. Display label location work sheet
8. Device Concurrent Maintenance
9. Work with resources containing cache battery packs

Bottom
Selection

F3=Exit F6=Print configuration F9=Display card gap information

F10=Display resources requiring attention F12=Cancel

Figure 8. Example Hardware Service Manager display (in the full and limited paging environments)

Note: The system power control network (SPCN) option appears only on systems with SPCN.

The Hardware Service Manager display provides the following information:

v System type, model, and serial number
v Licensed Internal Code and operating system release information

Note: For details on how to interpret the Release field, see “Determining the dominant operating
system” on page 123.
v A list of the Hardware Service Manager options

Note: The options available vary depending on the system type and paging environment. For details,
see “Hardware Service Manager options.”
v Function keys

Note: The function keys vary depending on the display that is shown. For information on how to use
them to collect information, see “Collecting information and performing functions from the
Hardware Service Manager displays” on page 58.

For more information on the system configuration and resources, see “System architecture and
configuration” on page 168 and “Resource names” on page 175.

Hardware Service Manager options

Options on the Hardware Service Manager display vary according to the paging environment. In the
non-paging (stand-alone) environment (type D IPL), the Hardware Service Manager display shows a
subset of the options that are allowed when the operating system is available.

44 System i and System p: Service provider information Service functions

For more information on paging environments, see “System paging environments” on page 1.
Table 5. Paging environments and hardware service manager options
Paging environment Hardware service manager options
Type D initial program load (IPL) v Logical hardware resources
(Non-paging or Stand-alone)
– System bus resources
– Processor resources
– Main storage resources
– High-speed link resources
Limited and full paging v Packaging hardware resources
– Change detail
– Concurrent maintenance
– Remove
– Display detail
– Associated logical resources
– Hardware contained within package
v Logical hardware resources
– Bus
– Change detail
– Remove
– Display detail
– I/O debug
– Verify
– Associated packaging resources
– Resources associated with IOP
v Locate resource by resource name
v Failed and non-reporting hardware resources
v System power control network (SPCN) * / Battery Power Unit Information
v Work with service action log
v Display label location work sheet
v Device concurrent maintenance
v Work with resources containing cache battery packs

Packaging hardware resources

The Packaging hardware resources (systems, frames, cards,...) option appears on the Hardware Service
Manager display when the system is in the full or limited paging environment.

This option allows you to display and work with packaging resources. Packaging hardware resources are
the physical resources of the system. The display lists them by their physical location within the system.
Some packaging hardware resources contain other packaging hardware resources within them. For
example, a frame might contain a card enclosure, and the card enclosure might contain cards. To display
these resources, select the Hardware contained within package option on the Packaging Hardware
Resources display.

The Packaging Hardware Resources display shows packaging hardware resources in levels that begin
with the system resource. The Packaging Hardware Resource display shows all associated first level
hardware resources. To see the resources contained within a packaging hardware resource, select the
Hardware contained within package option on the packaging resource that has a “+” symbol next to it. For
more information on symbols, see “Symbols on the Hardware Service Manager displays” on page 88.

Service functions 45
Note: The Hardware contained within package option will not be valid for a remote system unit since
no packages for hardware within them will be created. This is because HRI will not see VPD from
any resources within a remote system unit or remote expansion unit.

Packaging Hardware Resources

Local system type . . . . : 9406

Local system serial number: 10-2F1BC

Type options, press Enter.

2=Change detail 3=Concurrent Maintenance 4=Remove
5=Display Detail 8=Associated logical resource(s)
9=Hardware contained within package

Type- Resource
Opt Description Model Unit ID Name
System 9406-570 U9406.570.102F1BC SYS01
System Unit + 7879-001 U7879.001.11315CC FR02
System Unit + 7879-001 U7879.001.112F1BC FR01
System Expansion Unit + 0595-002 U0595.002.104741C FR05
Virtual IOP + < 268C-001 U9406.570.102F1BC P51
Tape Unit 6380-001 SD001

F3=Exit F5=Refresh F6=Print F8=Exclude non-reporting resources

F9=Reserve frame space F10=Non-reporting resources
F11=Display SPCN system information F12=Cancel F13=Unresolved locations

Figure 9. Example Packaging Hardware Resources display

Selecting the Display SPCN system information function key will cause the following display to appear.
This display lists the System Power Control Network (SPCN) type and serial number. The SPCN type
and serial number is the type and serial number of the system that controls the power for this resource.

46 System i and System p: Service provider information Service functions

 Packaging Hardware Resources

Local system type . . . . : 9406

Local system serial number: 10-2F1BC

Type options, press Enter.

2=Change detail 3=Concurrent Maintenance 4=Remove
5=Display Detail 8=Associated logical resource(s)
9=Hardware contained within package

--SPCN Sytem--
Type- Serial
Opt Description Model Unit ID Type Number
System 9406-570 U9406.570.102F1BC 9406 10-2F1BC
System Unit + 7879-001 U7879.001.11315CC 9406 10-2F1BC
System Unit + 7879-001 U7879.001.112F1BC 9406 10-2F1BC
System Expansion Unit + 0595-002 U0595.002.104741C
Virtual IOP + < 268C-001 U9406.570.102F1BC
Tape Unit 6380-001

F3=Exit F5=Refresh F6=Print F8=Exclude non-reporting resources

F9=Reserve frame space F10=Non-reporting resources
F11=Display SPCN system information F12=Cancel F13=Unresolved locations

Figure 10. Example Packaging Hardware Resources display

For more information on how to collect information and perform specific functions by using the options
and function keys from the Packaging Hardware Resources display, see “Collecting information and
performing functions from the Hardware Service Manager displays” on page 58.

Logical hardware resources

Use the Hardware Service Manager display, Logical Hardware Resources on System Bus display, Display
Processor Information display, Display Main Storage Information display, or the Work with High Speed
Link (HSL) Resources display to show hardware resources.

The Logical hardware resources (buses, IOPs, controllers,...) option appears on the Hardware Service
Manager display. This option allows you to display and work with logical resources. Logical hardware
resources are the functional resources of the system used by the operating system.

When you select the Logical hardware resources (buses, IOPs, controllers,...) option, the following
Logical Hardware Resources display appears:

Service functions 47
 Logical Hardware Resources

Select one of the following:

1. System bus resources

2. Processor resources
3. Main storage resources
4. High-speed link resources

Selection

F3=Exit F6=Print configuration F12=Cancel

Figure 11. Example Logical Hardware Resources display.

From the Logical Hardware Resources on System Bus display, Display Processor Information display,
Display Main Storage Information display, or the Work with High Speed Link (HSL) Resources display,
you can perform the following:
v Display or change logical hardware resource information
v Display associated packaging hardware resources
v Display logical hardware resource status

Note: The System bus resources option also allows you to perform I/O debug functions and run
verification procedures. For more information on this option, see “Display system bus resources”
on page 75.

The High-speed link resources display also allows you to enable and disable HSL Opticonnect and to
display port information.

For more information on collecting information and performing specific functions using the options and
function keys from the Logical Hardware Resources display, see “Collecting information and performing
functions from the Hardware Service Manager displays” on page 58.

For details on the symbols that appear next to the resource description field, see “Symbols on the
Hardware Service Manager displays” on page 88.

Locate resource by name

Use the Hardware Service Manager to locate the resource by name.

The Locate resource by resource name option appears on the Hardware Service Manager display when
the system is in the full or limited paging environment. It allows you to enter a resource name on the
Locate Resource by Resource Name display:

48 System i and System p: Service provider information Service functions

 Locate Resource By Resource Name

Type resource name to be located, press Enter.

Resource name . . . . . . . . . .

F3=Exit F9=Unmapped Resource Names F12=Cancel

Figure 12. Example Locate Resource By Resource Name display

The system responds by displaying one of the following messages:

Resource is not found
The system displays the following message:
x does not exist as a current resource
name.

(Where x is the resource name that the user specified.)

Resource is found but is a reserved resource name
A reserved resource name is created when an i5/OS command (CRTDEVx) supplies an
unassigned resource name. The following message displays:
x exists as a reserved resource name.
Resource does not exist.

(Where x is the resource name that the user specified.)

Resource is found
If the resource name represents a logical hardware resource, the Logical Hardware Resources
display appears. It allows you to work with the logical hardware resource.

The resource name in Figure 13 on page 50 is CC02.

Service functions 49
 Logical Hardware Resources

Type options, press Enter.

2=Change detail 4=Remove 5=Display detail 6=I/O Debug
7=Verify 8=Associated packaging resource(s)
Resource
Opt Description Type-Model Status Name
_ Communications IOP 2619-001 Operational CC02

F3=Exit F5=Refresh F6=Print F9=Failed resources

F10=Non-reporting resources F11=Display serial/part numbers F12=Cancel
CC02 located successfully.

Figure 13. Example Logical Hardware Resource display

You can also use the Locate Resource By Resource Name display to find a packaging resource. When the
system finds the packaging resource name, the Packaging Hardware Resources display appears.

Packaging Hardware Resources

Unit ID: U7879.001.11315CC
Type options, press Enter.
2=Change detail 3=Concurrent Maintenance 4=Remove
5=Display Detail 8=Associated logical resource(s)

Type- Resource
Opt Description Model Name Location
Communications Port 2793-001 P82 P1-C2-T1

F3=Exit F5=Refresh F6=Print F10=Non-reporting resources F12=Cancel

Figure 14. Example Packaging Hardware Resources display

For more information on collecting information and performing specific functions by using the options
and function keys from the Logical Hardware Resources display, see “Collecting information and
performing functions from the Hardware Service Manager displays” on page 58.

Failed and non-reporting resources

View location information and display a list of the packaging hardware resources that either failed or did
not report at the last IPL.

The Failed and non-reporting hardware resources option appears on the Hardware Service Manager
display when the system is in the full or limited paging environment. It allows you to display a list of
the logical hardware resources that either failed or did not report to the system at the last IPL.

50 System i and System p: Service provider information Service functions

Note: To view location information and display a list of the packaging hardware resources that either
failed or did not report at the last IPL, select the Associated packaging resource(s) option on the
Failed and Non-Reporting Logical Hardware Resources display.

A failed resource that reports to the system at the time of the IPL might have a problem with its
operation. On the Failed and Non-Reporting Logical Hardware Resources display, Failed appears in the
Status column to indicate a failed resource. The failed resources appear at the top of the list.

A non-reporting resource does not report to the system at the time of the IPL. On the Failed and
Non-Reporting Logical Hardware Resources display, a question mark symbol (?) appears next to the
resource description field to indicate a non-reporting resource. The status of a non-reporting resource is
Unknown.

Note: For more information on symbols, see “Symbols on the Hardware Service Manager displays” on
page 88.

A failed or non-reporting resource indicates that one of the following has occurred:
v The resource was removed from the system (non-reporting only).
v The resource was powered off at the time of the IPL.
v There is a problem in the signal path between the system and the device.
v There is a resource failure.

Selecting the Failed and non-reporting hardware resources option is a quick way to display failed and
non-reporting resources on the system. For information on other ways to display failed and non-reporting
resources, see “Display failed resources” on page 67 or “Display non-reporting resources” on page 68.

Failed and Non-Reporting Logical Hardware Resources

Type options, press Enter.

2=Change detail 4=Remove 5=Display detail 6=I/O Debug
7=Verify 8=Associated packaging resource(s)

Resource
Opt Description Type-Model Status Name
_ Communications IOP 2626-001 Failed CC04
_ Communications IOA 2626-001 Failed LIN04
_ Communications Port 2626-001 Failed CMN05
_ Communications IOP ? 2626-001 Unknown CC01
_ Communications IOP ? 2623-001 Unknown CC03
_ Communications IOP ? 2619-001 Unknown CC05
_ Communications IOA ? 2626-001 Unknown LIN01
_ Communications IOA ? 2619-001 Unknown LIN05
_ Communications IOA ? 2609-001 Unknown LIN02
_ Communications Port ? 2619-001 Unknown CMN08
_ Communications Port ? 2626-001 Unknown CMN02
_ Communications Port ? 2609-001 Unknown CMN03
_ Communications Port ? 2609-001 Unknown CMN04
_ Workstation IOP ? 916A-001 Unknown WS01
_ Workstation IOA ? 916A-001 Unknown CTL01
_ Display Station ? 3196-0A1 Unknown DSP001
More...
F3=Exit F5=Refresh F6=Print F12=Cancel

Figure 15. Example Failed and Non-Reporting Logical Hardware Resources display

If no failed resources or non-reporting resources exist, the following informational message appears:
No failed or non-reporting logical hardware resources were found.

If the system finds only non-reporting resources and no failed resources, the Failed and Non-Reporting
Logical Hardware Resources display appears with the list of non-reporting resources and the following
message:

Service functions 51
No failed logical hardware resources
were found.

If the system finds only failed resources and no non-reporting resources, the Failed and Non-Reporting
Logical Hardware Resources display appears with the list of failed resources and the following message:
No non-reporting logical hardware resources
were found.

The options on the failed or non-reporting displays are the same options that are available for logical
resources:
v Change detail
v Remove
v Display detail
v I/O debug
v Verify
v Associated packaging resource

For more information on these options, see “Collecting information and performing functions from the
Hardware Service Manager displays” on page 58.

System Power Control Network (SPCN)

This option appears on the Hardware Service Manager display when the system is in the full or limited
paging environment.

The System Power Control Network (SPCN) option appears on the Hardware Service Manager display when
the system is in the full or limited paging environment. This option is not available on all systems.

Problems that the SPCN reports to the operating system are logged. Select the System Power Control
Network (SPCN) option to work with the network structure for SPCN. See the Service Action Log to
display and work with the log information. For more information on SPCN features and use of this
option, see “System Power Control Network (SPCN)” on page 168.

Work with service action log

The Work with service action log option appears on the Hardware Service Manager display when the
system is in the full or limited paging environment.

When you select this option, the system displays a log of hardware errors that require action from a
service representative. A service representative uses the log as a starting point for hardware problem
analysis. It provides information on how many times a system reference code appears for a specific
resource and shows description and location information for the possible failing items.

The Service Action Log prompts you for a specific time range and allows you to select to view only
entries with NEW status. The Service Actions Log Report display shows the following fields for the log
entries that require service action for the time that you specify:
v Option
v Status
v Date
v Time
v SRC
v Resource
v Isolated
v Count

52 System i and System p: Service provider information Service functions

 Service Action Log Report

From . . : 10/03/02 11:38:59 To . . : 11/04/02 11:38:59

Select one valid option at a time, Press Enter

2=Display failing item information 8=Close a NEW entry

9=Delete a CLOSED entry

Opt Status Date Time SRC Resource Count

NEW 10/03/02 16:46:12 B60069C1 SOC02 14
NEW 10/07/02 00:15:32 B60069C1 *PLATFORM 68
NEW 10/08/02 17:26:29 B60069C1 SOC07 21
NEW 10/08/02 19:08:11 B60069C1 SOC06 17
NEW 10/09/02 16:58:34 B60069C6 BC04 1
NEW 10/09/02 16:58:34 B60069C6 BC03 1
NEW 10/09/02 16:58:34 B60069C6 BC02 1
NEW 10/15/02 20:25:24 63A09355 TAP06 4
NEW 10/23/02 09:25:38 B0061302 CMN111 1
NEW 10/23/02 09:25:38 B0061304 CMB18 2

More...

F3=Exit F6=Acknowledge All Errors F12=Cancel

Figure 16. Example Service Action Log Report display

Notes:
1. The special value *PLATFORM displays for the resource name when the log has come from the
POWER™ hypervisor.
2. The F6 key allows you to deactivate the partition’s Virtual System Attention Indicator (VSA).
This key is shown only if the VSA is activated.

Option field

Use the Option field to perform the following functions:

v Display the failing item information
This option displays the possible failing items along with part action, description, location, and SRC
word information. Choose the Help function key for more information about each of these fields.
v Close a NEW entry
After a problem has been fixed, select this option to change the status to CLOSED.
This option allows you to mark service action log entries with the appropriate status of the repair. For
more information on status, see Status field.
v Delete a CLOSED entry
Select this option to remove a CLOSED problem from the service action log. A deleted entry will not
appear the next time you view the service action log.

Status field

This field indicates the status of the entry as one of the following:
v NEW
This indicates that no action has been taken. The entry has not been closed or deleted.
v CLOSED
This indicates that a NEW entry has been fixed and closed.
v DELETED
This indicates that the entry will not appear the next time you view the service action log.

Service functions 53
 To remove a CLOSED problem from the service action log, select the Delete a CLOSED entry option
from the Service Actions Log Report display.

Date and time fields

These fields display the time and date of the first occurrence of a system reference code (SRC) for a
resource during the time range specified.

SRC field

This field shows the system reference code (SRC) that was logged against the resource.

Resource field

This field displays the resource against which the problem was logged.

Count field

This field indicates the number of SRC occurrences for the resource that is indicated in the Resource field.

Display label location work sheet

The Display label location work sheet option appears on the Hardware Service Manager display when
the system is in the full or limited paging environment.

The Display label location work sheet option appears on the Hardware Service Manager display when the
system is in the full or limited paging environment. It allows you to display current configuration
location information. You can also print a worksheet that shows location information by selecting the
print function on the Label Location Work Sheet display. The work sheet printout contains a field in
which you can enter label information.

The system uses description labels to identify hardware. It is the customer’s responsibility to configure
and assign labels in the system for cables and devices. The system label must match the (physical) label
on the hardware. Prior to a system upgrade procedure, you can select this option to print the label
location work sheet. Use the work sheet to list the hardware labels and to verify that the system labels
match the hardware labels after the upgrade.

For more information on label locations, see “Work with Hardware Products (WRKHDWPRD) command”
on page 230.

Device concurrent maintenance

Device concurrent maintenance provides the capability to power down and remove a failed disk unit,
tape unit, or optical unit. It also provides the capability to insert and power up a replacement unit or a
new unit while the System i® is powered on and in use

For a configured disk unit device, this concurrent maintenance action is only allowed when the disk unit
device has data storage protection. For example, if the disk unit is one member of a mirrored pair or is a
member of a data parity array. To determine the storage protection status for disk units on your system,
see Disk unit recovery procedures. This function is also available for nonconfigured units without storage
protection.

54 System i and System p: Service provider information Service functions

 Device Concurrent Maintenance

Type the choices, then press Enter.

Specify either Physical Location or Resource Name.

Physical Location:
OR
Device Resource Name:

Specify action as 1=Remove device 2=Install device

Action to be performed . . . . . . . . . :

Enter a time value between 00 and 19.

Time delay needed in minutes . . . . . . : 00

F3=Exit F5=Refresh F12=Cancel

Figure 17. Example Device Concurrent Maintenance display

To perform concurrent maintenance on a device, specify the location of the device by providing the
physical location of the device. If you do not know the location, use the following information to
determine the correct location.

This field represents the position of the device within the enclosure as labelled on the frame.

Device resource name

This field shows the logical name assigned to the resource that is the target of device concurrent
maintenance. An example of the resource name for a disk unit would be ’DD037’. See the information for
the specific resource either in the Hardware Service Manager displays or in the Display Disk
Configuration displays. Refer to Figure 18 for an example of the disk unit hardware resource information
details display.

Disk Unit Hardware Resource Information Details

Type........................: 6713
Model.......................: 050
Level.......................: 3
Serial Number...............: 68-xxxxx
Resource Name...............: DD037

Physical location:
Unit ID....................: U5079.001.10ABCDE
Planar ID..................: P1
Device.....................: D1

Figure 18. Example Disk Unit Hardware Resource Information Details display

In Figure 18, the disk unit has physical location U5079.001.10ABCDE-P1-D1, and a Resource Name of
DD037. To perform device concurrent maintenance on this unit, perform the following steps:
1. Enter the information as shown in Figure 19 on page 56.
2. Enter the information that was gathered from the Disk Unit Hardware Resource Information Details
display.
3. Press Enter.

Service functions 55
 Note: If the device is unable to report in or you are installing a device into an empty slot, use
Physical Location instead of Resource Name.

Action to be performed

If removing the device, specify 1. If inserting the device, specify 2.

Time delay needed in minutes

Enter 00 in this field if you do not want any delay before the process begins. If you enter a value in this
field, the device will wait that long after you press Enter to begin the operation. Typically you will enter
a value if the device is at a different location and it will take you a while to get to that location. The
device might be in a different room, for example.

Figure 19. Example Device Concurrent Maintenance with data for Physical Location

Device Concurrent Maintenance

Type the choices, then press Enter.

Specify either Physical Location or Resource Name.

Physical Location:
>>> U5079.001.10ABCDE-P1-D1 <<<
OR
Device Resource Name:

Specify action as 1=Remove device 2=Install device

Action to be performed . . . . . . . . . : 1

Enter a time value between 00 and 19.

Time delay needed in minutes . . . . . . : 00

F3=Exit F5=Refresh F12=Cancel

For information on how to perform concurrent maintenance for internal tape or internal optical units, see
Removing and replacing parts.

For information on how to perform concurrent maintenance for internal disk units with storage
protection, see Removing and replacing parts.

For details on IOA or IOP concurrent maintenance, see “Concurrent maintenance” on page 60.

Work with resources containing cache battery packs

The Work with resources containing cache battery packs option appears on the Hardware Service
Manager display when the system is in the full or limited paging environment.

The Work with resources containing cache battery packs option appears on the Hardware Service
Manager display when the system is in the full or limited paging environment. It allows you to display a
list of packaging hardware resources that contain a cache battery pack. It also provides the capability to
force the battery pack into an error state for replacement.

56 System i and System p: Service provider information Service functions

 Work with resources containing cache battery packs

Type the choices, then press Enter.

2=Force battery pack into error state 5=Display battery information

Opt Resource Name Serial Number Type-Model Frame ID Card Position

DC05 10-1234175 2748-001 1 C06
DC06 53-9249003 2748-001 1 C11

F3=Exit F5=Refresh F6=Print F12=Cancel

Figure 20. Example Work with resources containing cache battery packs display

For more information on collecting information and performing specific functions using the options and
function keys from the Work with Resources Containing Cache Battery Packs display, see “Collecting
information and performing functions from the Hardware Service Manager displays” on page 58.

This field represents the position of the device within the enclosure as labelled on the frame.

Force battery pack into error state

The Force battery pack into error state option, available from the Work with resources containing cache
battery packs display, allows you to force an IOA to put its cache battery pack into an error state. This
IOA state requires replacement of the battery. Typically, this option is performed to ensure that write
caching is stopped prior to replacing a cache battery pack (that is to prevent possible data loss) or when
you are replacing a cache battery pack on one IOA, and want to replace other cache battery packs on
IOAs in the same system which have not yet issued the cache battery warning or cache battery error.

Display battery information

The Display battery information option, only available from the Work with resources containing cache
battery packs display, allows you to access information about the cache battery packs.

Figure 21. Example Battery Information

Battery Information

Resource name . . . . . . . . . . . : DC05

Serial number . . . . . . . . . . . : 10-1234175
Type-model . . . . . . . . . . . . : 2748-001
Frame ID . . . . . . . . . . . . . : 1
Card position . . . . . . . . . . . : C06
Battery type . . . . . . . . . . . : Nickel Cadmium (NiCd)
Battery state . . . . . . . . . . . : No battery warning/error
Power-on time (days) . . . . . . . : 84
Adjusted power-on time (days) . . . : 84
Estimated time to warning (days) . : 827
Estimated time to error (days) . . : 919

F3=Exit F5=Refresh F6=Print F12=Cancel

The following fields appear on the Battery Information display:

Service functions 57
Resource name
This is the resource name that was either created by the system when the hardware was first
detected, or was changed to a new value by the user. The packaging hardware resource name is
different from the logical hardware resource name.
Serial number
This field shows the serial number of the resource as reported by the system or entered manually
by the user. Only serial numbers that were initially detected as zeros can be changed by the user.
Type-model
This field shows the Type and model of the resource as reported by the system or entered
manually by the user.
Frame ID
Hexadecimal identity of the frame enclosure.
Card position
The card position of the packaging hardware resource within the enclosure. This can be followed
by a letter to specify the position of a second level card. This is represented by a decimal
numeral.
Battery type
This field indicates the type of cache battery pack.
Battery state
This field indicates if an error condition currently exists related to the cache battery pack. See the
following for possible values for this field:
v No battery warning/error. No warning or error condition currently exists.
v Warning condition. A warning condition currently exists (an entry has been placed in the PAL).
v Error condition. An error condition currently exists (an entry has been placed in the PAL).
v Unknown. Information is not available to determine whether a warning or error condition
currently exists.
Power-on time (days)
This field indicates the raw power-on time, in units of days, of the cache battery pack.
Adjusted power-on time (days)
This field indicates the adjusted (prorated) power-on time, in units of days, of the cache battery
pack.

Note: Some cache battery packs are negatively affected by higher temperatures and thus are
prorated based on the amount of time they spend at various ambient temperatures.
Estimated time to warning (days)
This field indicates an estimated time, in units of days, until a warning is surfaced indicating that
the cache battery pack replacement should be scheduled.

Collecting information and performing functions from the Hardware

Service Manager displays
This section describes how to collect information and perform specific functions by using the options and
function keys from the various packaging and logical hardware resources displays.

You can select Packaging hardware resources and Logical hardware resources options from the Hardware
Service Manager display (see “Packaging hardware resources” on page 45 and “Logical hardware
resources” on page 47). This section describes how to collect information and perform specific functions
by using the options and function keys from the various packaging and logical hardware resources
displays.

58 System i and System p: Service provider information Service functions

Change resource details
You can change detailed information about a specific resource by selecting the Change detail option or
function key.

From packaging displays

To view or change detailed information about a specific resource, select the Change detail option or
function key. The information varies depending on the device selected.

The following is a Change detail display for a communications IOP packaging hardware resource:

Change Packaging Hardware Resource Detail

Description . . . . . . . . . . . . : Communications IOP

Type-Model . . . . . . . . . . . . : 2620-001
Serial number . . . . . . . . . . . : 10-3157011

Type changes, press Enter.

Resource name . . . . . . . . . . . C17_________________________________

Actual type . . . . . . . . . . . . ____________________________________
Actual model . . . . . . . . . . . ____________________________________
Actual manufacturing ID . . . . . . ____________________________________
Shared by multiple systems . . . . 2 1=Yes 2=No
Manufactured by IBM . . . . . . . . 1 1=Yes 2=No
Service provider . . . . . . . . . ___________________________________

More...

F3=Exit F5=Refresh F6=Print

F9=Display detail F12=Cancel

Figure 22. Example Change Packaging Hardware Resource Detail display

For definitions of the fields that appear on the Change Packaging Hardware Resource Detail display, see
“Display resource details” on page 69.

Note: An asterisk symbol (*) on the left and right side of the value indicates that this resource requires
specific information from the user. For more information, see the section entitled “Display
resources requiring attention” on page 73.

From logical displays

You can change the logical resource name of a specific resource by selecting the Change detail option or
function key. The information varies depending on the device selected.

Service functions 59
 Change Logical Hardware Resource Detail

Description . . . . . . . . . . . . : Communications IOP

Type-Model . . . . . . . . . . . . : 2620-001
Status . . . . . . . . . . . . . . : Operational
Serial number . . . . . . . . . . . : 10-3157011

Current resource name . . . . . . . : CC08

Type changes, press Enter.

New resource name . . . . . . . . . CC08

F3=Exit F5=Refresh F6=Print

F9=Display detail F12=Cancel

Figure 23. Example Change Logical Hardware Resource Detail display

Concurrent maintenance
The Concurrent Maintenance option is available only on the packaging hardware resources displays.

From packaging displays

This option provides the capability to power off a subset of the system and perform service actions on
hardware in that subset. Other parts of the system remain powered on and functional. Service actions
supported include replacement, upgrade, removal, addition, and movement of hardware.

The subset of system hardware that you power off in order to shut down a particular piece of hardware
is known as the power domain for that piece of hardware. The power domain of a piece of hardware is
determined by the granularity of the power control system. For example, the power domain of an I/O
processor on an SPD bus is the frame in which the SPD bus resides. This is because the power control
system for SPD buses does not support powering individual I/O processor slots on and off. In contrast,
the power control system for PCI buses does support powering individual I/O card slots on and off.
Consequently, the power domain for an I/O card on a PCI bus is the card itself.

There are some restrictions on hardware resource concurrent maintenance which are enforced by the
operating system.

Some of the more common restrictions are as follows:

v You cannot power off some I/O towers without powering off the entire system.
v If you are powering off a power domain containing configured disk units that are not mirrored in a
different power domain, it is likely that a disk unit attention SRC will appear in the operator panel
display. Also, some or all system activity could stop until the domain is powered back on and the disk
units become available again. The I/O processors and I/O adapters to which these disk units are
attached may only be replaced while the domain is powered off. Any other actions on these hardware
resources are unsupported and may cause failures requiring a system IPL to recover. There are no
restrictions on the service actions that can be performed on other hardware resources in the power
domain.
v A power domain containing hardware resources that are in use by the operating system cannot be
powered off. All configuration objects using hardware resources in the power domain must be varied
off before the power domain can be powered off.
60 System i and System p: Service provider information Service functions
v You must end all active CRGs (cluster resource groups) prior to attempting to power off a power
domain using concurrent maintenance.
v The system you are using must be the SPCN (system power control network) for the selected power
domain.
v A power domain containing switchable bus adapters cannot be powered off if any of the bus adapters
are owned by a system other than the one you are using.

You can find more information on these restrictions by pressing F1 at the Concurrent Maintenance
display.

Hardware Resource Concurrent Maintenance

Unit ID: U7879.001.11315CC
Type options, press Enter.
2=Toggle LED blink off/on 5=Display detail
8=Associated logical resource(s)

Power
Opt Description Type-Model Status Position
System Unit > 7879-001 On
Active Backplane 28DA On P1
Combined Function IOP 2844-001 On P1-C1
Communications IOA 2793-001 On P1-C2
Communications Port 2793-001 On P1-C2-T1
Communications Port 2793-001 On P1-C2-T2
Unknown resource On P1-C3
Occupied Position On P1-C4
Empty Position Off P1-C5
Occupied Position On P1-C6
Empty Position On P1-C7
More...

F3=Exit F5=Refresh F6=Print F7=Display partition information

F8=Display resource names F9=Power off domain F10=Power on domain
F11=In-use resources F12=Cancel F14=Work with controlling resources

Figure 24. Example Hardware Resource Concurrent Maintenance display

Create frame information

Create a new packaging resource.

From packaging displays

If you change detail or reserve frame space for a frame ID that currently does not exist, the following
message appears:
Containing hardware resource does not
exist. Press F10 to create.

Note: For details on changing resource details, see “Change resource details” on page 59. For details on
reserving frame space, see “Reserve frame space” on page 79.

To create the frame information, perform the following steps:

1. Press the Create containing hardware resource function key. The following display appears and
allows you to select the type of packaging hardware resource (frame) to contain the resource you
selected.

Service functions 61
 Select Packaging Model

Type option, press Enter.

1=Select

Opt Description Type-Model

_ Rack Enclosure 9309-002
_ Rack Enclosure 9309-001
_ Rack Enclosure 5044-

F3=Exit F6=Print F12=Cancel

Figure 25. Example Select Packaging Model display

Note: The Create containing hardware resource function key is not available for all resources.
2. After you select the frame information and press Enter, the Define Frame Packaging Detail display
appears. This display allows you to define the following frame information:
v Resource name
v Serial number
v Location text
v Service provider
v Alternate remote telephone
v Alternate service node
v Alternate service telephone
v Owning system type
v Owning system model
v Owning system serial number
3. When you press Enter, the data is verified and used to create a new packaging resource. If no errors
are found, you will return to the original change detail or reserve frame space display.
4. Press Enter from that display to complete the change and return to the previous packaging list
display. You can view this newly created packaging hardware resource in the list of frames on the
Packaging Hardware Resource display.

From logical displays

The Create containing hardware resource function key is available only on the packaging hardware
resources displays. To access this function from the logical displays, select the Associated packaging
resource(s) option. For details, see “Display associated resources” on page 64.

Debug the resource

You can access I/O debug from the packaging and logical displays.

62 System i and System p: Service provider information Service functions

From packaging displays

The I/O debug option is available only on the logical hardware resources displays. To access I/O debug
from the packaging displays, you must select the Associated logical resource(s) option. For details, see
“Display associated resources” on page 64.

From logical displays

The I/O debug option is available only on the logical hardware resources displays. This option assists in
debugging selected resources.

Attention: Misuse of this option might cause a system software failure.

The I/O Debug display shows the following options as appropriate for the resource selected:
Read/write I/O processor data
Select this option to read or edit the I/O processor data
Dump I/O processor data
See “Performing an IOP dump” on page 209.
Reset I/O processor
Some debug functions require that the I/O processor be in a disabled state. Select this option to
disable the I/O processor. To enable the I/O processor for normal operation, you must select the
IPL I/O processor option on the Select I/O Debug Function display or IPL the system again.
IPL I/O processor
Select this option to IPL the I/O processor. It allows you to recover from an intermittent problem,
refresh the I/O processor system information, or enable the I/O processor for normal operation
after selecting the reset I/O processor option. Selecting this option performs the same function as
the i5/OS vary command with the reset option. For details, see “How to reset an I/O processor
card while the system is running” on page 223.
Enable I/O processor trace
Select this option to enable IOP trace.
Disable I/O processor trace
Select this option to disable IOP trace.
Enable I/O processor reset
Select this function key to enable IOP reset (one IOP or all IOPs on a bus).

Attention: This function is only for System i development use and is not for use in customer
installations. Using this option can disrupt system operations and lead to unrecoverable system
failures.
Disable I/O processor reset
Select this function key to disable IOP reset.

Attention: This function is only for System i development use and is not for use in customer
installations. Using this option can disrupt system operations and lead to unrecoverable system
failures.
Enable I/O processor IPL
Select this function key to enable IOP IPL (one IOP or all IOPs on a bus).

Attention: This function is for System i development use only and is not for use in customer
installations. Using this option can disrupt system operations and lead to unrecoverable system
failures.

Service functions 63
Disable I/O processor IPL
Select this function key to disable IOP IPL.

Attention: This function is for System i development use only and is not for use in customer
installations. Using this option can disrupt system operations and lead to unrecoverable system
failures.
Enable bus trace
Select this option to enable a bus trace.
Take/Release ownership
If this system presently owns the resource, selecting this option will allow the system to release
its ownership.
If this system does not presently own the resource, selecting this option will allow the system to
take ownership.

For more information on I/O debug, see “Performing an IOP dump” on page 209.

Display address information

You can display address information from packaging hardware resources and from logical resources.

From packaging displays

Each packaging hardware resource has associated address information. The address information is
available only on the logical hardware resources displays. To access address information from the
packaging displays, you must select the Associated logical resource(s) option. For details, see “Display
associated resources.”

From logical displays

Select the Display detail option on various logical resources to view address information. For details, see
“Display resource details” on page 69.

Notes:
1. The system configuration list printout shows logical address information. For more
information, see “Printing the System Configuration List” on page 89.
2. You can also view logical address information from the product activity log. For details, see
“Product Activity Log” on page 92.

Display associated resources

Display the associated logical resources for a packaging communications IOP.

From packaging displays

Some packaging hardware resources have associated logical resources. Logical hardware resources
represent the function of the hardware. Select Associated logical resource(s) to show the logical resources
that are associated with the packaging resource. The packaging resource might have no associated
resources or might be associated with one or more logical resources. For example, the physical hardware
resources for a communications card could have three logical hardware resources associated with it: a
communications I/O processor, a communications I/O adapter, and a communications port.

Note: The logical and packaging hardware resources have unique resource names. Packaging hardware
resource names are used only by the system. Service representatives and customers use the logical
resource names.

64 System i and System p: Service provider information Service functions

The following is an example displaying the associated logical resources for a packaging communications
IOP:

Logical Resources Associated with a Packaging Resource

Packaging resource:
Type-Model Resource Name
Communications IOP 2620-001 P17

Type options, press Enter.

2=Change detail 4=Remove 5=Display detail 6=I/O Debug
7=Verify 8=Associated packaging resource(s)

Opt Description Type-Model Resource Name Status

_ Communications IOP 2620-001 CC08 Operational
_ Communications IOA 2620-001 LIN09 Operational
_ Communications Port 2620-001 CMN07 Operational

F3=Exit F5=Refresh F6=Print F12=Cancel

Figure 26. Example Logical Resources Associated with a Packaging Resource display

This display shows all the logical hardware resources that are associated with one packaging resource.
The first line provides a description, type, model, and resource name of the packaging resource with
which all the logical resources are associated.

The options on the Logical Resources Associated with a Packaging Resource display are the same options
that are available for logical resources:
v Change detail
v Remove
v Display detail
v I/O debug
v Verify
v Associated packaging resource(s)

From logical displays

Each logical hardware resource has one or more associated packaging hardware resources. Packaging
hardware resources represent the physical packaging of the system hardware. Select Associated
packaging resource(s) to show physical locations and display the packaging resources that are associated
with the logical resource. For example, the communications I/O processor is shown as the packaging
hardware resource that is associated with the logical communications I/O processor.

Service functions 65
 Packaging Resources Associated with a Logical Resource

Logical resource:
Type-Model Resource Name
Communications IOP 2620-001 CC08

Type options, press Enter.

2=Change detail 3=Concurrent Maintenance 4=Remove 5=Display Detail
8=Associated logical resource(s) 9=Hardware contained within package

Opt Description Type-Model Frame ID Resource Name

_ Communications IOP 2620-001 1 P17

F3=Exit F5=Refresh F6=Print

F10=Non-reporting resources F12=Cancel F13=Unresolved locations

Figure 27. Example Packaging Resources Associated with a Logical Resource display

This display shows all the packaging hardware resources that are associated with one logical resource.
The first line provides a description, type, model, and resource name of the logical resource with which
all packaging hardware resources are associated.

Options on the Packaging Resources Associated with a Logical Resource display are the same options
that are available for packaging hardware resources:
v Change detail
v Concurrent maintenance
v Remove
v Display detail
v Associated logical resource(s)
v Hardware contained within package

Note: The logical and packaging hardware resources have unique resource names. Packaging hardware
resource names are used only by the system. Service representatives and customers use the logical
resource names.

Display card gap information

I/O processor cards must be installed in a specified logical order.

From Hardware Service Manager display

The Display card gap information function key appears on the Hardware Service Manager display. I/O
processor cards must be installed in a specified logical order.

Note: SPD system busses require that no empty card positions exist between I/O processors. PCI system
busses may have empty card positions.

Select this option to display the gaps in the logical card sequencing. If the cards are not installed in order,
system performance might be affected, the cards might be unusable, or SRCs that provide incorrect FRU
information might appear.

If the system detects gaps in the logical sequence, the Card Gap Information display appears.

66 System i and System p: Service provider information Service functions

 Display Card Gap Information

Resource Card
Description Type-Model Frame ID Name Position
System Unit 9406-500 1 FR01 2
6
7
8

F3=Exit F5=Refresh F6=Print F12=Cancel

Figure 28. Example Display Card Gap Information display

The Card Position column shows the card location that is empty. One or more card positions might be
empty for a single card enclosure.

If no gaps are detected, the following message displays: No card position gaps were detected in the
system

Display failed resources

Detect failed hardware.

From packaging displays

The Failed resources function key is available only on the Logical Hardware Resources displays.

From logical displays

The Failed resources function is available only under the Logical hardware resources option. This function key
displays a list of all failed logical hardware resources. A failed resource indicates that one of the following
occurred:
v There is a problem in the signal path between the system and the device.
v There is a resource failure.

You can also select the Failed and non-reporting resources option on the Hardware Service Manager display
to show failed resources (see “Failed and non-reporting resources” on page 50).

If the system contains no failed resources, the following message displays:

No failed logical hardware resources were found.

Display hardware contained within package

This option is available only on the Packaging Hardware Resources displays.

From packaging displays

The Hardware contained within package option is available only on the Packaging Hardware Resources
displays. Use this option to view the next level of hardware for the packaging hardware resources. This
option functions only when a plus sign (+) appears after the description. For more information on

Service functions 67
symbols, see “Symbols on the Hardware Service Manager displays” on page 88.

From logical displays

The Display hardware contained within package option is available only on the Packaging Hardware
Resources displays. To access this option from the logical displays, you must select the Associated
packaging resource(s) option (see “Display associated resources” on page 64).

If the resource is at the lowest level of packaging (contains no other packages), the following message
displays:
The selected resource cannot be expanded.

Display location information

This option is available packaging and logical displays.

From packaging displays

Each packaging hardware resource has associated location information. To display specific locations,
select the Display detail option.

From logical displays

Location information that appears on the logical displays shows the logical address. Physical location
information is available only on the Packaging Hardware Resources displays. To access physical location
information from the logical displays, you must select the Associated packaging resource(s) option (see
“Display associated resources” on page 64).

Display non-reporting resources

Non-reporting resources for packaging and logical displays.

From packaging displays

The Non-reporting resources function key appears on the Packaging Hardware Resources display (see
“Packaging hardware resources” on page 45). It allows you to view a list of the hardware that was
detected in the past but is not being detected by the system now. A non-reporting resource indicates that
one of the following has occurred:
v The resource might have been removed from the system. (For more information on removing the
resource, see “Remove non-reporting resource information” on page 78.)
v The resource might be powered off.
v There is a problem in the signal path between the system and the device.
v There is a resource failure.

You can also select the Failed and non-reporting resources option on the Hardware Service Manager display
to view non-reporting resources (see “Failed and non-reporting resources” on page 50).

From logical displays

The Non-reporting resources function key appears on various Logical Hardware Resource displays. It
allows you to view a list of the logical resources that were detected in the past but are not being detected
by the system now. A non-reporting resource indicates that one of the following occurred:
v The resource might have been removed from the system.
v The resource might be powered off.
v There is a problem in the signal path between the system and the device.
v There is a resource failure.

68 System i and System p: Service provider information Service functions

You can also select the Failed and non-reporting resources option on the Hardware Service Manager display
to show non-reporting resources (see “Failed and non-reporting resources” on page 50).

If no non-reporting resources are detected, one of the following messages is displayed:

No non-reporting logical hardware resources were found.

or
No non-reporting packaging hardware resources were found.

Display resources associated with IOP

This option displays the selected IOP and lists all devices that are logically attached to it.

From packaging displays

The Resources associated with IOP option is available only on the Logical Hardware Resources on
System Bus display. For details, see “Display system bus resources” on page 75. To access resources
associated with the I/O processor, you must select the Logical hardware resources option on the main
Hardware Service Manager display, and then select the System bus resources option.

From logical displays

The Resources associated with IOP option is available only on the Logical Hardware Resources on
System Bus display. For details, see “Display system bus resources” on page 75. This option displays the
selected IOP and lists all devices that are (logically) attached to it. If more than one IOP is selected, the
list contains all the IOPs and their logically attached resources.

Logical Hardware Resources Associated with IOP

Type options, press Enter.

2=Change detail 4=Remove 5=Display detail 6=I/O Debug
7=Verify 8=Associated packaging resource(s)

Resource
Opt Description Type-Model Status Name
_ Multiple Function IOP * 9162-001 Operational CMB01
_ Disk Controller 6606-030 Operational DC02
_ Disk Unit * 6606-030 Operational DD002
_ Disk Controller 6605-030 Operational DC01
_ Disk Unit 6605-030 Operational DD001
_ Tape Controller 6380-001 Operational DC03
_ Tape Unit 6380-001 Operational TAP01

F3=Exit F5=Refresh F6=Print F8=Include non-reporting resources

F9=Failed resources F10=Non-reporting resources
F11=Display serial/part numbers F12=Cancel

Figure 29. Example Logical Hardware Resources Associated with IOP display

Display resource details

View additional information about a specific resource.

From packaging displays

You can select the Display detail option from various packaging resource displays. This option allows
you to view additional information about a specific resource. Use this option to display the location
information on a specified resource. The information that is displayed varies depending on the type of
resource that is chosen. The display below shows detail for a communications IOP packaging hardware

Service functions 69
resource.

Packaging Hardware Resource Detail

Resource name . . . . . . . . . . . : P17

Description . . . . . . . . . . . . : Communications IOP
Type-Model . . . . . . . . . . . . : 2620-001
Actual type-model . . . . . . . . . :
Serial number . . . . . . . . . . . : 10-3157011
Part number . . . . . . . . . . . . : 0000059X4797
Physical location . . . . . . . . . :
Location text . . . . . . . . . . :
Unit ID . . . . . . . . . . . . . : U9406.270.103YM1M
Planar ID . . . . . . . . . . . . : P1
Card . . . . . . . . . . . . . . : C2
Manufacturing ID . . . . . . . . . :
Actual manufacturing ID . . . . . . :
Shared by multiple systems . . . . : 2 1=Yes 2=No
Manufactured by IBM . . . . . . . . : 1 1=Yes 2=No
More...

F3=Exit F5=Refresh F6=Print

F9=Change detail F12=Cancel

Figure 30. Example Packaging Hardware Resource Detail display

The following fields appear on the detail display:

Resource name
This is the resource name that was either created by the system when the hardware was first
detected, or was changed to a new value by the user. The packaging hardware resource name is
different from the logical hardware resource name.
Description
This field describes the resource as reported by the system or entered manually by the user.
Type-model
This field shows the Type and model of the resource as reported by the system or entered
manually by the user.
Actual type-model
This field displays the resource type and model that is shown on the hardware (physically).
Entered manually by the user, this value is used to identify a hardware resource that emulates an
IBM device.
Serial number
This field shows the serial number of the resource as reported by the system or entered manually
by the user. Only serial numbers that were initially detected as zeros can be changed by the user.
Part number
This field shows the part number of the resource as reported by the system or entered manually
by the user. Only part numbers that were initially detected as zeros can be changed by the user.
Miscellaneous text
This field displays any information that might be useful. The information is entered manually by
the user. It is used only for the reserve frame space function.
Location text
This field shows the text location information that was entered manually by the user. All
packages, except standalone units, display the location of the frame which contains them. The
stand-alone units display the text information for themselves.
Unit ID
This field displays the value of the unit enclosure identifier in uppercase alphabetic characters
and digits, usually composed of the machine type, model, and serial number of the unit.

70 System i and System p: Service provider information Service functions

Planar ID
This field shows the decimal value of the planar identifier within the unit.
Virtual planar ID
This shows the decimal value of the position of the virtual planar resource within the hardware
package.
Card This field shows the decimal value of the position of the card within the hardware package. This
can be followed by additional card location labels which identify the decimal value of additional
card positions of the resource on the card.
Port This field shows the decimal value of the port location within the resource. This can be followed
by additional port location labels which identify the decimal value of additional port positions of
the resource on the hardware package.
Device
This field shows the decimal value of the position of the device within the hardware package.
This can be followed by additional device location labels which identify the decimal value of
additional device positions of the resource on the hardware package.
Electrical
This field shows the decimal value of the position of the electrical resource within the hardware
package. This can be followed by additional electrical location labels which identify the decimal
value of additional electrical positions of the resource on the hardware package.
Air handler
This field shows the decimal value of the position of the air handler resource within the
hardware package. This can be followed by additional air handler location labels which identify
the decimal value of additional air handler positions of the resource on the hardware package.
Logical path
This field shows the decimal value of the logical path of the resource within the hardware
package. This can be followed by additional logical path location labels which identify the
decimal value of additional logical path data of the resource on the hardware package.
Worldwide port name
This field shows the hexadecimal value of the worldwide port name of the resource within the
hardware package.
Manufacturing ID
This field shows the identifier from the manufacturer. The ID of the packaging hardware resource
is reported by the system or entered manually by the user.
Actual manufacturing ID
This field shows the actual manufacturing ID of the packaging hardware resource. Entered
manually by the user, it is used to identify a hardware resource that emulates an IBM device.
Alternate remote telephone
This shows the telephone number of the alternate remote service machine. This field is for
informational use only. It is not used by the system.
Alternate service node
This is the network node address of the alternate service provider. This field is for informational
use only. It is not used by the system.
Alternate service telephone
This shows the telephone number of the alternate service provider. This field is for informational
use only. It is not used by the system.
Service provider
This field defines the service provider for this resource. If IBM is not the service provider, this
field should contain the service provider’s name. This field is for informational use only. It is not
used by the system.

Service functions 71
Manufactured by IBM
This field contains a 1 if the resource was manufactured by IBM or a 2 if it was not.
Shared by multiple systems
This field contains a 1 if the resource is shared between multiple systems or a 2 if it is not.

From logical displays

You can select the Display detail option from various logical resource displays. This option allows
you to view additional information about a specific resource.

The Communication Hardware Resource Detail display shows detail for a communications port logical
hardware resource.

Note: The information that is displayed varies depending on the type of resource that is chosen.

Communication Hardware Resource Detail

Description . . . . . . . . . . . . : Communications Port

Type-Model . . . . . . . . . . . . : 2620-001
Status . . . . . . . . . . . . . . : Operational
Serial number . . . . . . . . . . . : 10-3157011
Part number . . . . . . . . . . . . : 0000059X4797
Resource name . . . . . . . . . . . : CMN07
SPD bus . . . . . . . . . . . . . . :
System bus . . . . . . . . . . . : 1
System board . . . . . . . . . . : 0
System card . . . . . . . . . . . : 6
Communications . . . . . . . . . . :
I/O bus . . . . . . . . . . . . . : 14
Adapter . . . . . . . . . . . . . : 0
Port . . . . . . . . . . . . . . : 0
Channel . . . . . . . . . . . . . :

F3=Exit F5=Refresh F6=Print

F9=Change detail F12=Cancel

Figure 31. Example Communication Hardware Resource Detail display

The following fields might appear on the detail display. For details on these fields, see “Display resource
details” on page 69.
v Description
v Type-model
v Status

Note: For details on the Status value, see “Display resource status” on page 74.
v Serial number
v Part number
v Resource name (logical)

The information in the fields below varies depending on the type of resource that is chosen.
v SPD or PCI bus
– System bus
– System board
– System card
v Communications

72 System i and System p: Service provider information Service functions

 – I/O bus
– Adapter
– Port
– Channel

Display resources requiring attention

This function scans the system for packaging resources that need more information in order to be
correctly displayed on the packaging displays.

From Hardware Service Manager display

The Display resources requiring attention function key appears on the Hardware Service Manager
display. Most hardware resources automatically report information to the system, but some resources
might require user input. This function scans the system for packaging resources that need more
information in order to be correctly displayed on the packaging displays. User input might be required
for the following:
v EIA location information is missing.
v Frame ID information is missing.
v The resource cannot determine if it is mounted in a frame (rack-mounted) or if it is a stand-alone unit.

If no resources currently require attention, the following message displays:

No hardware resources currently require
attention.

If there are resources that need attention, the Hardware Resources That Require Attention display
appears.

Hardware Resources That Require Attention

Type options, press Enter.

2=Change detail 5=Display message(s)

Opt Description Type-Model Unit ID Resource Name

Disk Controller 9337-220 DE01
Disk Controller 9337-020 DE02
Disk Controller 9337-480 DE04
Disk Controller 9337-222 DE03
Disk Controller 9337-240 DE05
Disk Controller 9337-240 DE06

F3=Exit F5=Refresh F6=Print

F10=Packaging hardware resources F12=Cancel

Figure 32. Example Hardware Resources That Require Attention display

To update or change the resource information from the Hardware Resources That Require Attention
display, select the Change detail option. For details, see “Change resource details” on page 59. Asterisks
(*) might appear on both sides of a value that appears on the Change Packaging Hardware Resource
Detail display. This shows the value that is causing the resource to need attention.

Note: If no action is taken, the following information applies:

Service functions 73
v The resource does not appear on the packaging resource displays or printouts. On some resources
displays you can press the Unresolved locations function key to view the unresolved locations
information.
v The system operates normally. The information requested for these resources is for display purposes
only.

To display detailed messages that indicate why this resource might need attention, select the Display
message(s) option on the Hardware Resources That Require Attention display.

Hardware Resource Attention Messages

Description Type-Model Frame ID Resource Name

Disk Controller 9337-220 DE01

Message
Number Message
0 Frame ID is blank.
1 EIA location is blank.
2 Mounting type needs to be verified.

Press Enter to change detail for this hardware resource...

F3=Exit F5=Refresh F6=Print

F10=Packaging hardware resources F12=Cancel

Figure 33. Example Hardware Resource Attention Message display

To update or change the resource information from the Hardware Resources That Require Attention
Messages display, press Enter. For details, see “Change resource details” on page 59.

Display resource status

Describes resource status from packaging and logical displays.

From packaging displays

Resource status information is available only on the Logical Hardware Resources displays. To access
status information from the Packaging displays, select the Associated logical resource(s) option. For
details, see “Display associated resources” on page 64.

From logical displays

The status of each logical hardware resource is shown next to the description, type, and model
information on various Logical Hardware Resources displays. You can also select the Display detail
option to view the resource status. For details, see “Display resource details” on page 69. This indicates
the current status of the resource as reported by the hardware.

Status values:
Unknown
Cannot determine status. The resource may be non-reporting or unable to communicate status.
Operational
Resource is functioning normally.
Failed Resource has failed and is not functional.

74 System i and System p: Service provider information Service functions

Errors Card or device has detected errors but may still be functional.
Not Connected
Functional connection to the card or device has been closed or has failed. For bus resources, this
condition indicates that wrap plugs are installed.
Degraded
Optical bus conditions indicating that the redundant path is being used.
Powered Off
Resource has been powered off or no power is being supplied to the unit.
Disabled
Resource has been reset or suspended. This is an I/O processor status to indicate that the IOP is
disabled except for bus level service or maintenance (I/O debug functions). To recover from
disabled status, perform another IPL on the IOP. For details, see “Debug the resource” on page 62
or “How to reset an I/O processor card while the system is running” on page 223.
Software Error
System licensed internal code associated with this hardware resource has incurred a program
exception.

Display serial/part numbers, logical address, and status/resource name

information
Display serial and part number information on various packaging and logical hardware resources.

From packaging displays

You can display serial and part number information on various Packaging Hardware Resources displays
by selecting the Display detail option (see “Display resource details” on page 69). To access address and
status information from the Packaging Hardware Resources displays, select the Associated logical
resource(s) option (see “Display associated resources” on page 64).

The Display serial/part numbers, Display logical address, and Display status/resource name function keys are
available only on the Logical Hardware Resources displays.

From logical displays

The Display serial/part numbers, Display logical address, and Display status/resource name function key is
available only on the Logical Hardware Resources on System Bus and Logical Hardware Resources Associated
with IOP displays. This function key toggles the display to show serial and part number information,
logical address information, or the default status and resource name.

For more information on status, see “Display resource status” on page 74.

Display system bus resources

This option is available only on the Logical Hardware Resources display.

From the Logical Hardware Resources display

The System bus resources option is available only on the Logical Hardware Resources display. For
details, see “Logical hardware resources” on page 47. From the Logical Hardware Resources on System
Bus display, you can perform the following:
v Perform the following I/O debug functions:
– Read/write I/O processor data. For details, see “Debug the resource” on page 62.
– Dump I/O processor data. For details, see “Performing an IOP dump” on page 209.
– Reset I/O processor. For details, see “Debug the resource” on page 62.

Service functions 75
 – IPL I/O processor. For details, see “Debug the resource” on page 62.
– Enable I/O processor IPL. For details, see “Debug the resource” on page 62.
– Disable I/O processor IPL. For details, see “Debug the resource” on page 62.
– Enable I/O processor reset. For details, see “Debug the resource” on page 62.
– Disable I/O processor reset. For details, see “Debug the resource” on page 62.
– Enable bus trace. For details, see “Debug the resource” on page 62.
– Take/Release ownership. For details, see “Debug the resource” on page 62.

Note: Not all functions are available on all models.

v Display failed and non-reporting logical hardware. For details, see “Display failed resources” on page
67 and “Display non-reporting resources” on page 68.
v Remove non-reporting logical hardware. For details, see “Remove non-reporting resource information”
on page 78.
v Display serial number and part number. For details, see “Display serial/part numbers, logical address,
and status/resource name information” on page 75.
v Display resource status. For details, see “Display resource status” on page 74.
v Display resource name. For details, see “Display serial/part numbers, logical address, and
status/resource name information” on page 75.
v Display or change resource detail. For details, see “Display resource details” on page 69 and “Change
resource details” on page 59.
v Display system information. For details, see “Display system information” on page 77.

Logical Hardware Resources on System Bus

System bus(es) to work with . . . . . . *ALL *ALL, *SPD, *PCI, 1-511

Subset by . . . . . . . . . . . . . . . *ALL *ALL, *STG, *WS, *CMN, *CRP

Type options, press Enter.

2=Change detail 4=Remove 5=Display detail 6=I/O Debug
7=Display system information
8=Associated packaging resource(s) 9=Resources associated with IOP

Resource
Opt Description Type-Model Status Name
_ System Bus - Operational LB01
_ Multiple Function IOP * 9162-001 Operational CMB01
_ Multiple Function IOP ? 9162-001 Unknown CMB02
_ Communications IOP ? 2619-001 Unknown CC05
_ Communications IOP 2619-001 Operational CC02
_ Storage IOP 6512-001 Operational SI01
_ Communications IOP ? 2626-001 Unknown CC01
_ Workstation IOP < 916A-000 Operational WS02
More...
F3=Exit F5=Refresh F6=Print F8=Exclude non-reporting resources
F9=Failed resources F10=Non-reporting resources
F11=Display serial/part numbers F12=Cancel

Figure 34. Example Logical Hardware Resources on System Bus display

The Logical Hardware Resources on System Bus display shows the logical hardware resources in levels,
beginning with the system bus. For example, a system bus might have one or more IOPs attached, an
IOP might have an associated controller, or a controller might have an associated device. All associated
first level logical hardware resources are shown. Option nine allows you to see the resources that are
associated with each I/O processor.

76 System i and System p: Service provider information Service functions

Logical hardware resources on system bus (frames with a PCI system bus)

For frames with a PCI system bus, the Logical Hardware Resources on System Bus display shows the
logical hardware resources in levels, beginning with the HSL I/O bridge. As depicted in the following
example, an HSL I/O bridge will have one or more bus expansion adapters. A bus expansion adapter
will have one system bus. A system bus will have one or more multi-adapter bridges. A multi-adapter
bridge might control one or more IOPs.

Logical Hardware Resources on System Bus

System bus(es) to work with . . . . *ALL *ALL, *SPD, *PCI, 1-511

Subset by . . . . . . . . . . . . . *ALL *ALL, *STG, *WS, *CMN, *CRP

Type options, press Enter.

2=Change detail 4=Remove 5=Display detail 6=I/O Debug
7=Display system information
8=Associated packaging resource(s) 9=Resources associated with IOP

Resource
Opt Description Type-Model Status Name
_ HSL I/O Bridge 3333-333 Operational BC01
_ Bus Expansion Adapter 5533-333 Operational BCC01
_ System Bus 5533-333 Operational SPD03
_ Multi-adapter Bridge 5544-444 Operational PCIO1D
_ Multiple Function IOP * 9162-001 Operational CMB01
_ Communications IOP 2619-001 Operational CC02
_ Communications IOP 2629-001 Operational CC01
_ Communications IOP 2626-001 Operational CC03
_ Workstation IOP < 916A-001 Operational WS01
_ Multi-adapter Bridge 5566-666 Operational PCI16D
_ Communications IOP 2222-222 Operational CC04
_ Bus Expansion Adapter 5577-777 Disabled BCC011
_ System Bus 5577-777 Disabled SPD04
_ Multi-adapter Bridge 5588-888 Disabled PCI02D
_ Communications IOP 1222-222 Unknown CC05
_ Multi-adapter Bridge 5599-999 Disabled PCI30D
_ Communications IOP 3222-222 Unknown CC16

F3=Exit F5=Refresh F6=Print F8=Include non-reporting resources

F9=Failed resources F10=Non-reporting resources
F11=Display serial/part numbers F12=Cancel

Figure 35. Example Logical Hardware Resources on System Bus display (frames with a PCI system bus)

Display system information

This option is available from the Logical Hardware Resources displays.

The Display system information option is available from the Logical Hardware Resources displays. This
option allows you to view the system type and system serial number of the iSeries system that controls
the SPCN (System Power Control Network) for the selected resource. It also allows you to view the
system type and system serial number of the iSeries system that is an alternate owner of the resource. If
no system presently owns the selected resource, the current owner of the resource is indicated. The
iSeries system that last had ownership of the resource is indicated as the owner.

Display unresolved locations

Covers packaging and logical displays.

From packaging displays

The Unresolved locations function key is available only on the Packaging Hardware Resources displays.
This function key displays the packaging hardware resources for which the system cannot fully
determine the location information. Select this function key to view the hardware resources that may
require user intervention to display correctly on the Packaging Hardware Resources displays.

Service functions 77
When you select the Packaging hardware resources option on the Hardware Service Manager display, the
system scans the packaging resources. If location information is missing, the following message appears:
There are resources with unresolved locations. Press F13 to see list.

Select the Unresolved locations function key to view the Hardware with Unresolved Locations display.

To update or change the location information, select the Change detail option on the Hardware with
Unresolved Locations display.

Note: If you take no action, the following applies:

v The resource does not appear on the packaging resource displays or print-outs. On some resource
displays you can press the Unresolved locations function key to view the unresolved locations
information.
v The system operates normally. The information that is requested for these resources is for display
purposes only.

From logical displays

The Unresolved locations function key is available only on the Packaging Hardware Resources displays. To
access unresolved location information from the logical displays, you must select the Associated packaging
resource(s) option (see “Display associated resources” on page 64).

Print
Print from packaging and logical displays.

From packaging and logical displays

The Print function key produces a printout of the information displayed. You can select this option from
various displays.

Select the Print (F6) function key from the Hardware Service Manager display to print the system
configuration list. The system configuration list includes system information and the packaging and
logical information. For more information on printing the system configuration list, see “Printing the
System Configuration List” on page 89.

Refresh the display

Refresh packaging and logical displays.

From packaging and logical displays

Select the Refresh function key to access the data again. Use the Refresh function key when a change was
made from this display. For example, select this function key if power is restored to a non-reporting
resource.

Remove non-reporting resource information

The Remove option is available on both the packaging and logical hardware resources displays.

From packaging and logical displays

This option allows you to remove non-reporting resources (hardware that has not reported to the system)
and user-created frame information. Non-reporting resources are identified with a question mark (?) next
to the description field (see “Symbols on the Hardware Service Manager displays” on page 88). For more
information on non-reporting resources, see “Display non-reporting resources” on page 68. Selecting this
option removes this hardware resource and the associated logical or packaging resources information.
Use this option after performing a hardware upgrade when hardware resources were removed.

78 System i and System p: Service provider information Service functions

Reserve frame space
The Reserve frame space function key appears only on the Packaging Hardware Resources display.

From packaging displays

The Reserve frame space function key appears only on the Packaging Hardware Resources display. Select
the Reserve frame space function key to access the Reserve Frame Space display. The Reserve Frame Space
display allows you to enter details for a section of a frame (type 9309 or 5044) that you want to reserve
for future use. You can also use the Reserve frame space function key to keep an inventory of hardware
that does not appear on the packaging hardware resources displays.

After you type the requested information, press Enter. The data is verified and used to create a new
packaging resource with the new description.

If no errors are found, the new data is created, and the original Packaging Hardware Resources display
appears. If you enter a Frame ID that does not currently exist, the following message appears:
Containing hardware resource does not exist. Press F10 to create.

For information on creating frame information, see “Create frame information” on page 61.

From logical displays

The Reserve frame space function key appears only on the Packaging Hardware Resources display.

Using High-Speed Link (HSL) specific options

Provides example of work with high speed Link (HSL) resources display

Note: The term High Speed Link (HSL) is interchangeable with the term Remote I/O (RIO).

You can access options for High Speed Link (HSL) resources from the High Speed Link resources option on
the Logical Hardware Resources display.

Service functions 79
 Work With High-Speed Link (HSL) Resources

Type options, press Enter.

1=Enable HSL OptiConnect 2=Change detail 3=Disable HSL OptiConnect
4=Remove 5=Display detail 8=Associated packaging resources
9=Resources associated with loop 12=Display port information

HSL
Resource Hardware Loop OptiConnect
Opt Description Name Status Number Status
_ Local HSL NIC BCC01 Operational Disabled
_ HSL Loop SB01 Operational 256 Not Available
_ HSL Loop SB02 Operational 257 Enabled
_ Local HSL NIC BCC02 Operational Disabled
_ HSL Loop SB03 Operational 258 Not Available
_ HSL Loop SB04 Operational 259 Disabled
_ Local HSL NIC ? BCC03 Unknown Disabled
_ HSL Loop ? SB05 Unknown 260 Not Available
_ HSL Loop ? SB06 Unknown 261 Not Available

F3=Exit F5=Refresh F6=Print F8=Exclude non-reporting resources

F10=Non-reporting resources F12=Cancel

Figure 36. Example Work With High Speed Link (HSL) Resources display

The Work With High Speed Link (HSL) Resources display appears when you select the High Speed Link
resources option on the Logical Hardware Resources display.

The Work With High Speed Link (HSL) Resources display allows you to display information and perform
functions that are specific to HSL.

The options below are unique for HSL:

Display detail
Select this option to display the details of the logical hardware resource. The information is
device-dependent, meaning it might be different depending on the hardware resource selected.
Display port information
Select this option to display the physical cabling between resources within a given HSL loop.
Resources associated with loop
Select this option to display the selected loop and a list of all resources logically attached to it. If
more than one loop is selected with this option, the list will contain all of these loops and their
logically attached resources.

Display detail:

You can display detail on HSL loop resources in several ways.

Display details on an HSL loop resource

Select Display details on an HSL loop resource. The Display High-Speed Link (HSL) Information display
will appear. This display shows the detail for an HSL loop. It also allows you to display each resource in
the HSL loop. This screen is also displayed when F7 is selected and the previous resource is the
beginning of the loop and when F8 is selected and the next resource is the beginning of the loop.

80 System i and System p: Service provider information Service functions

 Display HSL Information

HSL loop number . . . . . . . . . : 257

HSL loop resource

Type-model . . . . . : 224E Status . . . . . : Operational
Serial number . . . . : 10-9309001 Part number . . . : 111222333444
Resource name . . . . : SB02
HSL OptiConnect status: Not Available

Leading port to next resource . . . . . . . . . . . . . . :

Link status . . . . : Operational Link type . . . : Copper
Type of connection .: Internal Link type . . . : 500

Trailing port from previous resource . . . . . . . . . . :

Link status . . . . : Operational Link type . . . : Copper
Type of connection .: Internal Link type . . . : 500

F3=Exit F6=Print F7=Follow trailing port F8=Follow leading port

F9=Include non-reporting resources F12=Cancel

Figure 37. Example Display High-Speed Link (HSL) Information display

Display details on an HSL I/O bridge

Select Display details on an HSL I/O bridge resource. The Display High Speed Link (HSL) Information
display will appear. This display shows the details of an HSL I/O bridge resource. This screen is also
displayed when F7 is selected and the previous resource is an HSL I/O bridge or when F8 is selected and
the next resource is an HSL I/O bridge.

Display HSL Information

HSL loop number . . . . . . . . . : 257

HSL I/O bridge resource

Type-model . . . : 1999-999 Status . . . . : Operational
Serial number . . : 21-1111111 Part number . . : 111111111111
Resource name . . : BC06 Mode: . . . . . : Private

Leading port to next resource . . . . . . . . . . . . . . :

Link status . . . . : Operational Link type . . . : Copper
Type of connection .: Internal Link type . . . : 500

Trailing port from previous resource . . . . . . . . . . :

Link status . . . . : Operational Link type . . . : Copper
Type of connection .: Internal Link type . . . : 500

F3=Exit F6=Print F7=Follow trailing port F8=Follow leading port

F9=Include non-reporting resources F11=Display system information F12=Cancel

Figure 38. Example Display High Speed Link (HSL) Information display

Display details on a remote HSL NIC resource

Select Display detail on a remote HSL NIC resource. The Display High Speed Link (HSL) Information
display will appear. This screen is also displayed when F7 is selected and the previous resource is a
remote HSL NIC or when F8 is selected and the next resource is a remote HSL NIC.

Service functions 81
 Display HSL Information

HSL loop number . . . . . . . . . : 257

HSL I/O bridge resource

Type-model . . . : 1999-999 Status . . . . : Operational
Serial number . . : 21-1111111 Part number . . : 111111111111
Resource name . . : BC06

Leading port to next resource . . . . . . . . . . . . . . :

Link status . . . . : Operational Link type . . . : Copper
Type of connection .: Internal Link type . . . : 500

Trailing port from previous resource . . . . . . . . . . :

Link status . . . . : Operational Link type . . . : Copper
Type of connection .: Internal Link type . . . : 500

F3=Exit F6=Print F7=Follow trailing port F8=Follow leading port

F9=Include non-reporting resources F11=Display system information F12=Cancel

Figure 39. Example Display High Speed Link (HSL) Information display

The following fields appear on the Display HSL Information displays:

HSL loop number

The HSL loop number is the numeric value of the HSL loop to which the resource belongs.

HSL resource information

The next several fields display detailed information about the resource:
Type-model
This field contains the type and model numbers as reported by the hardware.
Status This field indicates the current status of the logical resources as reported by the hardware. The
list below states the possible values for this field:
Unknown
The system cannot determine status. The resource may be non-reporting or unable to
communicate status.
Operational
The resource is functioning normally. For HSL loops, this also means that all links are
connected and all resources are operational.
Not operational
This system does not own or control this resource.
Failed The resource has failed or been powered off for concurrent maintenance.

Serial number

This field represents the serial number of the logical hardware resource.

Part number

This field represents the part number of the logical hardware resource.

82 System i and System p: Service provider information Service functions

Resource name

The resource name is the symbolic name of the logical hardware resource. The resource name was either
created by the system when the hardware was first sensed, or was updated to a new value by a user on a
change screen. The logical hardware resource name is autonomous from the packaging hardware resource
name.

HSL OptiConnect status

This field represents the status for networking. To be network capable a loop must contain at least two
systems. It may also contain I/O towers. There are five possible values for this field:
Not Available
The loop contains hardware which is not network capable.
Enabled
This logical partition is participating in the HSL OptiConnect system area network on this loop.
Enabling
The user selected option 1 on this resource and the system is performing the function.
Disabled
This logical partition is not participating in the HSL OptiConnect system area network on this
loop.
Disabling
The user selected option 3 on this resource and the system is performing the function.

Mode

The mode field indicates whether or not the ownership of this resource can be switched to another
system. The possible values are Private or Switchable. Private indicates that the ownership of this resource
cannot be changed. Switchable indicates that the ownership of this resource is changeable.

Leading port to next resource

The leading port connects to the next resource in the loop. This field shows the port number to which
another resource in the loop is connected. However, the loop is redundant so indicating direction is
arbitrary. This field will be blank if the link is an internal link.

Trailing port from previous resource

The trailing port connects to the previous resource in the loop. This field shows the port number to
which another resource in the loop is connected. However, the loop is redundant so indicating direction
is arbitrary. This field will be blank if the link is an internal link.

Link status

Current status of the link as reported by the hardware. Possible values for status are as follows:
Unknown
The system cannot determine status of the resource. A resource may be non-reporting or unable
to communicate its status.
Operational
The link is operating normally.
Failed The link is broken, disconnected, or does not exist. This also may mean that the resource to
which the link is connected may have failed or is powered off.

Service functions 83
Link type

This field shows the type of link to which this port connects. Possible values are optical or copper.

Type

The port may be connected to another resource through two possible connections: internal or external.
Internal
The user cannot see an internal connection. It is internal to the resource. If the connection is
internal, the port number field will be blank.
External
The user can see an external connection. The port number field will contain a value.
Link Speed
This is the present speed at which the link is operating.

Display system information:

Available for an HSL I/O bridge resource.

The Display HSL System Information screen is available for an HSL I/O bridge resource.

Display HSL System Information

Local system type . . . . : 9401

Local system serial number: 10-4ZD8M

HSL loop number . . . . . . . . . . . . . . . . . . . . . . : 256

HSL I/O bridge resource

Type-model . . . : 25B9 Status . . . : Operational
Serial number . . : 18-0166003 Part number . : 04N3903
Resource name . . : BC01 Mode . . . . .: Private

SPCN system information

System type . . . . . : 9401
System serial number .: 10-4ZD8M Owner

Alternate system information

System type . . . . . :
System serial number .:

F3=Exit F6=Print F11=Display port information F12=Cancel

Figure 40. Example of a Display HSL System Information display

The fields and functions that might appear, include:

Local system type and serial number
Displays the system type and serial number for this system, the system on which Hardware
Service Manager is being run.
HSL loop number
The numeric value of the High Speed Link (HSL) loop to which the resource belongs.
Serial number
This field represents the serial number of the logical hardware resource.
Part number
This field represents the part number of the logical hardware resource.

84 System i and System p: Service provider information Service functions

Resource name
The resource name is the symbolic name of the logical hardware resource. The resource name was
either created by the system when the hardware was first sensed, or was updated to a new value
by a user on a change screen. The logical hardware resource name is autonomous from the
packaging hardware resource name.
Mode The mode field indicates whether or not the ownership of this resource can be switched to
another system. The possible values are Private or Switchable. Private indicates that the ownership
of this resource cannot be changed. Switchable indicates that the ownership of this resource is
changeable.
SPCN system information
Displays the system type and system serial number for the system providing the SPCN
connection for this resource.
Alternate system information
Displays the system type and system serial number for a second system (other than the SPCN
system) to which this resource may be connected.

A function key is provided to return to the display HSL Information screen.

Display port information:

This display shows the connection information for an HSL loop.

This display shows the connection information for an HSL loop. For each link, the display shows
information about the connection from the previous resource in the loop as well as information about the
connection to the next resource in the loop.

Port Connection Information

HSL loop number . . . . . . . . . : 258

-------From-------- --------To--------- Type of

Resource Name Port Resource Name Port Connection Status
SB01 BC01 Internal Operational
BC01 A0 BC04 01 External Failed
BC04 00 BC05 01 External Unknown
BC05 00 BC02 E1 External Failed
BC02 E0 BC03 01 External Operational
BC03 00 SB01 A1 External Operational

F3=Exit F5=Refresh F6=Print F8=Include non-reporting resources F12=Cancel

Figure 41. Example Port Connection Information display

The fields for this display are as follows:

HSL loop number

Not all functions are available on all models value of the High Speed Link (HSL) loop to which the
resource belongs.

Service functions 85
From and to information

For each link, the From field shows the connection from the previous resource in the loop. The To field
shows the connection to the next resource in the loop.

Resource name

See Resource name.

Port

This field shows the port number to which another resource in the loop is connected. This field is blank if
the link is an internal link.

Type

See Type.

Status

The current status of the link as reported by the hardware. Possible values for the status field are:
Unknown
Cannot determine status. A resource may be non-reporting or unable to communicate status.
Operational
The link is operating normally.
Failed The link is broken, disconnected, or does not exist. This also may mean that the resource to
which the link is connected may have failed.

Resources associated with loop:

When the Resources associated with loop option is selected on loops 256 or 257 from the Work With
High Speed Link (HSL) Resources display, the Logical Hardware Associated With HSL Loops display
appears.

Use the Logical Hardware Associated With HSL Loops display to work with the High Speed Link (HSL)
resources associated with an HSL loop.

86 System i and System p: Service provider information Service functions

 Logical Hardware Associated With HSL Loops

Type options, press Enter.

1=Enable HSL OptiConnect 2=Change Detail 3=Disable HSL OptiConnect
4=Remove 5=Display detail 6=I/O Debug
7=Display System Information 8=Associated packaging resource(s)
9=Resources associated with this resource 12=Display port information

Resource Loop
Opt Description Name Status Number
_ HSL Loop SB01 Operational 256
_ HSL I/O Bridge BC01 Operational
_ HSL I/O Bridge BC02 Operational
_ HSL I/O Bridge BC03 Operational
_ HSL Loop SB02 Operational 257
_ HSL I/O Bridge BC06 Operational
_ HSL I/O Bridge BC07 Operational
_ Remote HSL NIC BC08 Operational
_ HSL I/O Bridge BC09 Operational
_ HSL I/O Bridge BC10 Operational

F3=Exit F5=Refresh F6=Print F8=Include non-reporting resources

F10=Non-reporting resources F11=Display tower information F12=Cancel

Figure 42. Example Logical Hardware Associated With HSL Loops display

For a description of the options on this display, see “Using High-Speed Link (HSL) specific options” on
page 79.

To view tower information, select F11 Display tower information from the Logical Hardware Associated
With HSL Loops display. The Logical Hardware Associated With HSL Loops display appears.

Service functions 87
 Logical Hardware Associated With HSL Loops

Type options, press Enter.

1=Enable HSL OptiConnect 2=Change Detail 3=Disable HSL OptiConnect
4=Remove 5=Display detail 6=I/O Debug
7=Display System Information 8=Associated packaging resource(s)
9=Resources associated with this resource 12=Display port information

Resource
Opt Description Name Tower
_ HSL Loop SPD01 9406-XXX
_ HSL I/O Bridge BC01 9406-XXX
_ HSL I/O Bridge BC02 5075
_ HSL I/O Bridge BC03 5075
_ HSL Loop SPD02 9406-XXX
_ HSL I/O Bridge BC06 9406-XXX
_ HSL I/O Bridge BC07 5075
_ Remote HSL NIC BC08 9406
_ HSL I/O Bridge BC09 5075
_ HSL I/O Bridge BC10 5075

F3=Exit F5=Refresh F6=Print F8=Include non-reporting resources

F10=Non-reporting resources F11=Display status/loop number F12=Cancel

Figure 43. Example Logical Hardware Associated With HSL Loops display

The Logical hardware associated with HSL loops display works with the HSL I/O bridge and remote
HSL Network Interface Controller (HSL NIC) resources associated with a High Speed Link (HSL) Loop.
For a description of the options on this display, see “Using High-Speed Link (HSL) specific options” on
page 79.

Verify resources
Verify resources from packaging and logical displays.

From packaging displays

The Verify option is available only on the Logical Hardware Resources displays. To access status
information from the Packaging displays, you must select the Associated logical resource(s) option (see
“Display associated resources” on page 64).

From logical displays

The Verify option is available on various Logical Hardware Resources displays. It is used on device-level
resources (see “Display resources associated with IOP” on page 69).

Note: The Verify option is not available on the Logical Hardware Resources on System Bus display.

This option allows you to select hardware diagnostic tests that are defined for the selected logical
hardware resource. The tests are limited to most communication ports, cartridge tape units, optical
storage units, diskette units, and File Server adapters. For information on how to run a verification
procedure, see “Verification procedures” on page 91.

Symbols on the Hardware Service Manager displays

Describes symbol fields.

88 System i and System p: Service provider information Service functions

The symbol field is next to the description field on several displays. The following list describes these
indicators:
Symbol
Description
+ This symbol appears only under the Packaging hardware resources option. It indicates that the
packaging hardware resource contains other resources that are not shown. Select the Hardware
contained within package option to view details.
? Indicates a non-reporting resource that the system detected previously, but does not detect now.
These resources also appear on the non-reporting packaging and logical hardware resources list.
Select the Non-reporting resource function key to view details.
* Indicates that this resource is the load source disk unit or the IOP to which the disk unit is
attached.
< Indicates that the resource is associated with the system console I/O processor.
% Indicates that the resource is a potential unit that might be used for the alternate IPL. This unit
might not have been used for the last IPL.
= Indicates that the resource is the unit that is used for the alternate IPL. This unit was used for the
last IPL.
For more information on determining the alternate IPL device, see Performing an alternate IPL.
& Indicates that the resource is an Original Equipment Manufacturer (OEM)-supplied resource.
/ Indicates that this resource is switchable.
These and other symbols may also appear on screens which are used for a specific function, for
example for concurrent maintenance. See the Help text for these screens for a description of these
symbols for these specific functions.

Printing the System Configuration List

The System Configuration List provides System type, model, serial number, and release, as well as other
vital information.

About this task

The System Configuration List printout consists of the following sections (80-character width):
1. System information
v System type, model, serial number, and release
For details on how to interpret the Release field, see “Determining the dominant operating system”
on page 123.
2. Packaging hardware resource information
v Resource name, type-model, serial number, part number, frame ID, card position, and device
position
3. Logical hardware resource information
v Resource name, type-model, serial number, and logical address
4. Legend
v Descriptions of the indicators
v Logical address format information
132-character width printouts consist of the following:
v description
v type-module

Service functions 89
 v serial number
v location data
– frame ID
– device position
– card position
v logical resource name
v part number
v logical address
You can sort the printout by location or logical address data.

Print the system configuration list

About this task

To print the system configuration list, perform the following procedure:

1. On the Start a Service Tool display, select the Hardware service manager option.
2. Select the Print (F6) function key on the Hardware Service Manager display. To request a printout, see
Figure 8 on page 44.
3. The Print Format Options display appears. You can sort the information by location or logical address.

Note: The logical address sort and location sort are available only in 132–character width.
4. Look for the system configuration list printout.

Notes:
a. If you select the Print function key from a display other than the Hardware Service
Manager display, only the information that appears on the display will print.
b. Use the last page of the printout (the legend) to assist in interpreting the information.
c. The logical and packaging hardware resources have unique resource names.
d. You can also view logical address information online from the product activity log (see
“Product Activity Log” on page 92).
This ends the procedure.

Results

To collect more details on the information that is listed on the system configuration list, select the Print
function key from a display other than the Hardware Service Manager display.

Note: The entire system configuration list will not print. Only the information that appears on the
display will print.

Details on the system bus, main storage, or processor

About this task

For details (that include descriptions) on the system bus, main storage, or processor, perform the
following procedure:
1. Select the Logical hardware resources option on the Hardware Service Manager display.
2. On the Logical Hardware Resources display, select one of the following options to display details:
v System bus resources
v Processor resources
v Main storage resources
v High-speed link resources

90 System i and System p: Service provider information Service functions

3. Use the Print function key to print the information.
This ends the procedure.

Verification procedures
You can check communications and various hardware units and devices for correct operation by
performing verification procedures.

Notes: There are two primary methods used to verify communications and hardware:
1. Hardware Service Manager - Verify
2. Verify Communications (VFYCMN)

Verification support for a hardware type is generally available under one or the other, but not both.
Verification for most Version 4 or newer hardware is available under the Hardware Service Manager -
Verify option, which can be run from either DST or SST. For details, see “Hardware Service Manager —
Verify.” If you need to run the VFYCMN command, you must perform an IPL to start i5/OS. For more
information on running the VFYCMN command, see “Verify communications” on page 236.

Hardware Service Manager — Verify

Use the Hardware Service Manager to verify communications or devices.

About this task

To verify communications or devices on any System i model using the Hardware Service Manager Verify
option, perform the following procedure:

Note: Before running a verification test, ensure that the customer is not using the resource you want to
test and that all communication jobs on the resource to be tested are ended.
1. From the Start a Service Tool display, select the Hardware Service Manager option.
2. From the Hardware Service Manager display, select the Logical hardware resources option.
3. From the Logical Hardware Resources display, select the System bus resources option.
This display lists all the I/O processors.
4. Select the Resources associated with IOP option for the attached IOP in the list.
5. Select the Verify option for the communications, tape, optical storage unit, diskette equipment, or File
Server adapter that you want to test.
6. When the test completes, the system responds with either a Test is successful message or a Test
failed message.
This ends the procedure.

Results

Notes:
1. Hardware units might perform automatic self-tests when they are powered on.
2. You can test some workstations by using the Test Request function key while the operating
system Sign On display is shown.
3. See the specific device information for possible off-line tests that you can run.

Verify optical storage unit

Provides optical storage unit test descriptions.

You can check optical storage units for correct operation by performing the verification procedure. For
details on performing the Verify option, see “Hardware Service Manager — Verify.”

Service functions 91
Optical storage unit test descriptions

When you select the Verify option on an optical resource that supports a verification function, the test
performs the following:
v Writes to the test media if writeable (and supported).
v Reads the test media
v Verifies that the interface between the system and the optical storage unit is valid

Verify tape
You can check tape subsystems for correct operation by performing the verification procedure.

Tape test descriptions

When you select the Verify option on a tape resource that supports a verification function (for example,
type 6380), the test performs the following:
v Runs a read, write, or erase function on the tape.
v Tests the interface between the system and the tape unit.
v Runs simple operations to verify that the tape unit is operating correctly.

If the test fails, the system will display a message that describes the failure. An entry might also be
created in the product activity log. Use the message or the information in the product activity log to
assist in problem analysis (see “Product Activity Log”).

For more information, see “Verification procedures” on page 91.

Verify communications
You can check communications for correct operation by performing the verification procedure.

Communications test descriptions

When you select the Hardware Service Manager Verify option (see “Hardware Service Manager — Verify”
on page 91 for details) or run VFYCMN (see “Verify communications” on page 236) on communications,
you can test the correct operation of the following hardware:
v Communications I/O adapter card
v Communications cable
v Local or remote modem
v External token ring

You can get additional problem analysis information by running more than one test.

Product Activity Log

The Product Activity Log allows you to display or print system data, Licensed Internal Code data,
software components, subsystem information, and I/O device data that has been logged.

You can select the Product activity log option from the Start a Service Tool display.

It allows you to display or print system, Licensed Internal Code, software components, subsystem, and
I/O device data that has been logged. It also provides data summaries, allows data to be sorted, displays
reference code descriptions, and allows you to work with removable media statistics.

Use the options and function keys to view the log online. Function keys, such as the Alternate view key,
allow you to page through the various log fields. For more information on the product activity log

92 System i and System p: Service provider information Service functions

options and function keys, see “Options and function keys” on page 95. If a printer is available, you can
create a printout of the product activity log. For an example of a Product Activity Log printed analysis
report, see Figure 54 on page 104.

Figure 44. Product Activity Log

Product Activity Log

Select one of the following:

1. Analyze log
2. Display or print by log ID
3. Change log sizes
4. Work with removable media lifetime statistics
5. Display or print removable media session statistics
6. Reference code description

Selection

F3=Exit F12=Cancel

The PAL is the general use system log containing entries for informational events, thresholding incidents,
dumps, and errors that need to trigger service actions. The entries are full of basic and detailed
information on the event in a somewhat raw form.

This option is selected from the Start a Service Tool menu. It allows you to display or print data that has
been logged for various components of the system. It also provides data summaries, allows data to be
sorted, and allows you to work with removable media statistics and display reference code descriptions.
It was formerly called the Error Log Utility.

Note: Some PAL entries regarding secondary logical partitions are written to the PAL with respect to the
primary partition.

Use the Product Activity Log option to:

v Analyze the log data of a specific subsystem. Some subsystem selections are:
– All logs
– Processor
– Magnetic media
– Local workstation
– Communications (SDLC, BSC, X.25, token ring, remote workstation, IDLC, if supported by the
system).
– Power
– Licensed program
– Licensed Internal Code
v Analyze all log data associated with the same log ID. The user must know the log ID to use this
function.
v Display summary information.
v Display information about a specific entry or a group of entries.
v Change Product Activity Log sizes.

Service functions 93
v Display information about volume statistics for removable media.
v Review session or lifetime counters for a specific volume or removable media type.
v Delete or print volume statistics lifetime counters.
v Display reference code descriptions

You can send output to a:

v Printer (if available)
v Console display

In the limited paging environment, you cannot change PAL area sizes, work with tape or diskette
statistics, or examine session or lifetime counters for a specific volume or removable media type.

Service Action Log (SAL)

The Service Action Log (SAL) is a subset of the PAL.

To access the SAL, select the following options, in order, from a DST or SST menu:
v Start a service tool
v Hardware service manager
v Work with service action log

The SAL is a utility that scans the PAL and displays entries that require service representative action. It
pulls out the relevant information from those entries and formats it to the display to show service
information, such as failing resource names, field replaceable unit (FRU) part numbers, and FRU
locations. If FRU part numbers and locations cannot be determined, the SAL display shows symbolic FRU
names and isolation procedure names, which then correspond to problem analysis procedures for the
service representative. The SAL runs before the operating system is operational.

A shadow log is maintained by LIC on the load source disk. The 128 K-byte shadow log contains a
duplicate of the most recent or latest Product Activity Log entries that occurred before IPL began and
those entries that were logged since the beginning of IPL. The Product Activity Log option uses the
shadow log when the system is operating in limited paging environment.

If Product Activity Log initialization is not complete, only the shadow log is accessible to this option.
Also, the Product Activity Log menu offers only a few specific Product Activity Log options. The Main
menu informs the user that log initialization has not completed, that all Product Activity Log entries are
not accessible, and to IPL the operating system to complete initialization. If initialization completes after
the Product Activity Log option has been selected, the option must be selected again to make all Product
Activity Log options available for use and to generate reports that show all the log entries.

Product Activity Log location

The log files can be stored on any disk unit, so the system must IPL past storage management recovery to
view the data.

The Product Activity Log is maintained by the Licensed Internal Code EREP component. The log files can
be stored on any disk unit, so the system must IPL past storage management recovery to view the data.

Recovering from Product Activity Log errors while in DST

In the limited paging environment, you are limited to messages sent to the display or the SRC on the
control panel.

DST uses the LIC code; however, there is limited operating system support in the DST. Because there is
limited operating system support, there is limited Product Activity Log entry handling support. Most

94 System i and System p: Service provider information Service functions

Product Activity Log entries in DST are unrecoverable to the function running, however, DST should
continue to function. LIC log entries are created only if the system is in the full paging environment. In
the limited paging environment, you are limited to messages sent to the display or the SRC on the
control panel. If a Product Activity Log entry occurs while dumping information to removable media, go
to “Work with removable media lifetime statistics” on page 97.

Paging environment
The product activity log is maintained by the system Licensed Internal Code.

The storage management recovery step of the IPL process must be complete to allow you to view all the
data in the log. If the error log initialization (ELI) IPL step is not complete, only the shadow log is
accessible. The Product Activity Log display under the shadow log contains a subset of the options that are
allowed when the operating system is available. A message on the Product Activity Log display informs
the user that the error log is not initialized and that all log records are not accessible. The log files can be
stored on any disk unit.

The Licensed Internal Code maintains a 128 KB shadow log on the load-source disk. The log contains a
duplicate copy of the latest entries. When you perform an IPL to Dedicated Service Tools (DST), the
Product activity log option uses this shadow log.

Note: The shadow log is not available in the stand-alone environment (Type-D IPL). In the limited
paging environment, some options are not available. For more information on paging
environments, see “System paging environments” on page 1.

Options and function keys

Options include Analyze log, change log sizes, reference code description, and more.

The Product Activity Log display has the following options:

v Analyze log
v Display or print data by log ID
v Change log sizes
v Work with removable media lifetime statistics
v Display or print removable media session statistics
v Reference code description
The Product Activity Log display allows you to display or print information for a selected log entry (or a
combination of entries). Online help is available for each option on the Product Activity Log display.

The function keys that appear at the bottom of the screen vary for each display. Function keys allow you
to gather more information about the entry. Examples of function keys include the following:
v Sort by...
v Address information
v Display hexadecimal report

Analyze log
Use the analyze log option to display or print log entries in a summarized form. The summary report
contains a one-line entry for each requested group or subgroup of log entries and displays a count of the
log entries.

Select Analyze log on the Product Activity Log display. The following options are available:
v Display or print a list of entries for one or all subsystems in a one-line-per-entry format.
v Analyze entries that have specific reference codes, or sort by reference codes.

Service functions 95
v Analyze entries for specific devices, for groups of devices at the same logical address, or for groups of
devices of the same type.
v Display or print the detailed reports, including the hexadecimal data, for individual entries. You can
display or print the formatted report. For large reports, the print option is recommended.
v Summarize entries by using the following parameters:
– Time and date
– Device type
– Resource name
– Reference code
– Subsystem
v Sort entries by using the following parameters:
– Time and date
– Time of day
– Logical address

Note: For details, see “Logical address format” on page 108.

– Class
– Resource name

Note: To gather information by using the resource name, select the Display summary option. Then
select the F9 key (Sort by...) and sort by resource name. The Log Summary by Resource Name
display appears and shows a summary of the resources and the number of entries. For
details, see Figure 48 on page 99.

Select Analysis Report Options

Type choices, press Enter.

Report type . . . . . . . . . 1 1=Display Analysis, 2=Display Summary

3=Print Analysis
Optional entries to include:
Informational . . . . . . . Y Y=Yes, N=No
Statistic . . . . . . . . . N Y=Yes, N=No

Reference code selection:

Option . . . . . . . . . . 1 1=Include, 2=Omit
Reference codes
*ALL *ALL...

Device selection:
Option . . . . . . . . . . 1 1=Types, 2=Resource names
Device types or Resource names
*ALL *ALL...

F3=Exit F5=Refresh F9=Sort by ... F12=Cancel

Figure 45. Example Select Analysis Report Options display

You can use an asterisk (*) to request log entries for the device and reference code selections on the Select
Analysis Report Options displays. The asterisk symbol must be the rightmost character of the specified
string. The string, including the asterisk symbol, cannot exceed the total number of characters that are
allowed in that string. For example, a request of A00* displays all the log entries that begin with A00.

96 System i and System p: Service provider information Service functions

You can sort each analysis report by date, time, logical address, entry classification, or resource name. The
selected sort option determines how the log entries are grouped in the summary report. For more
information on the sort function, see “Sort by ... function” on page 99.

Display or print by log ID

Select this option from the Product Activity Log display.

This option allows you to analyze all data that is associated with the same log ID. The system logs
related events that have the same log ID.

Note: Events that are related use the same log ID. For example, if a workstation controller has an error
that causes an automatic dump, both the permanent error and the IOP dump have the same log
ID.

Change Product Activity Log sizes

Select this option from the Product Activity Log display. This option allows you to change log area sizes.

Note: To change the size of all the logs at one time, select the Change all function.

Work with removable media lifetime statistics

Select this option from the Product Activity Log display.

This option allows you to perform the following:

v Work with the removable media lifetime statistics
v Display volume statistics information
v Review lifetime counters for a specific volume
v Delete volume statistics lifetime counters
v Sort lifetime statistics by error rates or volume IDs

You can send the output of this option to a printer (if available) or to the console.

Select the Work with removable media lifetime statistics option to display a lifetime entry report. This
report contains information about various volume IDs. The customer might want to exchange media that
has a high number of read or write errors. To ensure accurate statistics, each media must have a unique
volume ID.

Figure 46 on page 98 shows an example of a lifetime entry report.

Service functions 97
 Work with Lifetime Statistics

Removable media . . . . . . : Self-configured tape device and 1/4 inch cartridge tape

Type options, press Enter.

4=Delete entry 6=Print entry

Volume ---Temporary Errors--- --------M Bytes-------

Option ID Read Write Read Written
>>KEN 23452450 23450 23457 97689
DENNIS 2 0 14 0
NANCY 0 3 214 137
LARRY 0 0 1 0
VIDYA 0 0 1 0
BOB 0 0 1 0
SCOTT 0 0 1 0
PTFFIX 0 0 1 1

F3=Exit F5=Refresh F10=Delete all

F11=Print all F12=Cancel

(C) COPYRIGHT IBM CORP.

Figure 46. Example Lifetime Report

If the following symbols appear before the volume ID on the Work with Lifetime Statistics display,
perform the suggested action:

Symbol Explanation Action

>> Media replacement recommended Copy the contents to the new media and
discard the old media.
> Media approaching replacement criteria v Replace the media if the format is:
– QIC-120
– 7208 2.3GB
– 6250 bpi density
v If the format is anything other than above,
monitor the media.

Display or print removable media session statistics

This option allows you to performs tasks such as displaying or printing session statistics for a diskette or
tape unit.

Select this option from the Product Activity Log display. This option allows you to:
v Display or print session statistics for a diskette or tape unit
v Select a specific media type
v Select a time range
v Select a volume ID
v Review session counters for a specific volume or removable media

You can send the output of this option to a printer (if available) or to a workstation.

Reference code description

This option allows you to view a description of the code that appears in the reference code field.

Select this option from the Product Activity Log display. This option allows you to view a description of
the code that appears in the reference code field.

98 System i and System p: Service provider information Service functions

Sort by ... function
The sort option is used for problem analysis and preventive maintenance.

Each analysis report can be sorted by date, time, logical address, entry classification, or resource name.
The selected sort option determines the order of the log entries and the type of summary report that is
displayed or printed.

The sort option is used for problem analysis and preventive maintenance. The following are examples of
sorted entries:

Log Summary by Class

From . . : 01/11/93 11:13:39 To . . : 02/22/93 11:13:39

Type options, press Enter.

5=Display 6=Print

Opt Class / System Reference Code Count

*ALL . . . . . . . . . . . . . . . . . . . . . 100
Machine Check . . . . . . . . . . . . . . . . 1
B600 0219 . . . . . . . . . . . . . . . . . 1
Permanent . . . . . . . . . . . . . . . . . . 19
B005A416 . . . . . . . . . . . . . . . . . 15
2621B000 . . . . . . . . . . . . . . . . . 2
6380FF04 . . . . . . . . . . . . . . . . . 2
Temporary . . . . . . . . . . . . . . . . . . 20
B0051A06 . . . . . . . . . . . . . . . . . 20
Informational . . . . . . . . . . . . . . . . 20

F3=Exit F5=Refresh F12=Cancel

Figure 47. Example Log Summary by Entry Classification and Reference Code

Log Summary by Resource Name

From . . : 01/06/94 20:41:20 To . . : 01/07/94 20:41:21

Type options, press Enter.

5=Display 6=Print

Opt Resource Name Count

*ALL . . . . . . . . . . . . . . . . . . . . . 60
. . . . . . . . . . . . . . . . . . . . . . 12
CTL01 . . . . . . . . . . . . . . . . . . . . 31
DC01 . . . . . . . . . . . . . . . . . . . . 1
DC03 . . . . . . . . . . . . . . . . . . . . 10
WS01 . . . . . . . . . . . . . . . . . . . . 6

F3=Exit F5=Refresh F12=Cancel

Figure 48. Example Log Summary by Resource Name

Address information function

Select Address Information to display configuration information about a resource. You can use the details
that are shown to determine the location of the card.

For details on the logical address format as it appears on the printout, see “Logical address format” on
page 108.

Service functions 99
You can also display logical address information from the Hardware Service Manager function. For
details, see “Hardware Service Manager” on page 43.

Note: The logical address field that appears on the Display Address Information for Resource display
does not list the address in the BBCb format.

Display Address Information for Resource

Serial Resource
Name Type Model Number Name
LWS 2661 000 00-00000 CTL01

Physical location:
Frame ID . . . . . . . : 1
Card Position . . . . . : 5
Device Position . . . . :

Logical address:
SPD bus:
System bus . . . . . . : 1
System board . . . . . : 0
System card . . . . . . : 2

F3=Exit F12=Cancel

Figure 49. Example Address Information for Resource

View description function

Press the F11 function key to step through screens to view information.

Press the F11 function key to step through screens to view the following information:
v Class (entry classification)
v Library
v Logical address
v Physical location
v Component information
v Reference code description
v Resource name/type

Hexadecimal Product Activity Log data

Use the Display Hexadecimal Report Function or follow the steps below to display hexadecimal error log
dump data.

About this task

Perform the following:

1. Find an entry in the Product Activity Log for the symptom (SRC) you are using to locate the problem.
a. Select System Service Tools (SST).
If you cannot get to SST, select DST. For details, see “Accessing Dedicated Service Tools” on page
3.

Note: Do not IPL the system to get to DST.

b. On the Service Tools display, select the Start a service tool option. For details, see “Start a service
tool” on page 29.

100 System i and System p: Service provider information Service functions

 c. Select the Product activity log option on the Start a Service Tool display.
d. Select the Analyze log option on the Product Activity Log display.
e. On the Select Subsystem Data display, select the option to view All Logs.

Note: If the SRC you are using occurred more than 24 hours ago, change the “From:” and “To:”
Dates and Times from the 24-hour default.
f. Use the defaults on the Select Analysis Report Options display by pressing Enter.
g. Find the entry in the Product Activity Log that matches that SRC.
2. Select the Display Detail Report for Resource display. See the example of this display below.

Display Detail Report for Resource

Serial Resource
Name Type Model Number Name
STORAGE 6512 001 10-4294009 SI05

Log ID . . . . . . . . . : 06020132 Sequence . . . . . . . : 2248

Date . . . . . . . . . . : 05/20/95 Time . . . . . . . . . : 08:37:55
Reference code . . . . . : 3400 Secondary code . . . . : 00000000
Table ID . . . . . . . . : 65120001 IPL source/state . . . : B/7

Class . . . . . . . . . . : Permanent
System Ref Code . . . . . : 65123400
I/O processor card detected device error

Press Enter to continue.

F3=Exit F6=Hexadecimal report

F9=Address Information F10=Previous detail report F12=Cancel

Figure 50. Example Hexadecimal Detail Report for Resource

3. Press F6 to display the hexadecimal report.

The direct select address (DSA) is in the format BBBB-Cc-bb:
v BBBB = hexadecimal offsets 4C and 4D
v Cc = hexadecimal offset 51
v bb = hexadecimal offset 4F

Service functions 101

 Display Hexadecimal Report for Resource

Serial Resource
Name Type Model Number Name
STORAGE 6512 001 10-4294009 SI05

Offset 0 1 2 3 4 5 6 7 8 9 A B C D E F EBCDIC
000000 C5D3F0F4 00000160 00E00180 77B7695E EL04...-.......;
000010 E8A70000 000008C8 20E00602 01320000 Y......H........
000020 34000000 11000000 00000000 009C0000 ................
000030 F6F5F1F2 F0F0F140 F1F060F4 F2F9F4F0 6512001 10-42940
000040 F0F9F6F5 F1F20000 00000001 00060000 096512..........
000050 00020000 FFFFFFFF FFFFFFFF FFFF0000 ................
000060 00000000 00000000 00000000 F4404040 ............4
000070 40000000 00000000 00000000 00000000 ...............
000080 00000000 00000000 00000000 00000000 ................
000090 00000000 00000000 00000000 00000000 ................
0000A0 00000000 00000000 00000000 00000000 ................
0000B0 00000000 00000000 40404040 40404040 ........
More...
Press Enter to continue.

F3=Exit F12=Cancel

Figure 51. Example Hexadecimal Report for Resource

4. Is offset 170 - 173 = 00000000?

v Yes: Continue with step 5.
v No: Continue with step 6 on page 103.
5. Page forward until you locate the offset location X’000180’.
If the rightmost hex digit of offset 000182 is 8, then the unit address is hexadecimal offset 18C through
18F. If the rightmost hex digit of offset 000182 is 2, then the unit address is hexadecimal offset 192
through 195.
Record this address information. Return to the procedure that sent you here, if applicable.

Display Hexadecimal Report for Resource

Serial Resource
Name Type Model Number Name
STORAGE 6512 001 10-4294009 SI05

Offset 0 1 2 3 4 5 6 7 8 9 A B C D E F EBCDIC
000180 D0007800 65120001 34000620 1100FFFF }...............
000190 FFFFFFFF 31090000 00001100 03C00000 .............{..
0001A0 00000000 00000000 00000000 00000000 ................
0001B0 00000000 00000000 00000000 00000000 ................
0001C0 00000000 00000000 00000000 E0000008 ................
0001D0 00000000 00000000 00000000 00000000 ................
0001E0 00000018 00000002 E00401F0 10002000 ...........0....
0001F0 00000000 40000000 00000000 000002CC .... ...........
000200 CCCC0000 00000000 00800000 00000000 ................
000210 08100000 00000000 F0200040 00800000 ........0.. ....
000220 00000000 04000000 08000040 E000E221 ........... ..S.
000230 800084F3 00000002 0000001B 110003C0 ...3...........{
More...
Press Enter to continue.

F3=Exit F12=Cancel

Figure 52. Hexadecimal Report for Resource Offset Location Example where the rightmost hex digit of offset 000182
is 8

102 System i and System p: Service provider information Service functions

 Display Hexadecimal Report for Resource

Serial Resource
Name Type Model Number Name
STORAGE 571A 001 10-4294009 DC01

Offset 0 1 2 3 4 5 6 7 8 9 A B C D E F EBCDIC
000180 F8407200 F5F7F1C1 F0F0F0F1 3400031D 8 ..571A0001....
000190 00233104 00FFFFF4 F0F0F0F0 F0F0F0F0 .......400000000
0001A0 1104E255 F0F0F0F0 F0F0F0F0 40404040 ..S.00000000
0001B0 40404000 00FF0000 04440000 A1D0038D ..........}..
0001C0 0713000C 00000000 00000000 70000200 ................
More...

Press Enter to continue.

F3=Exit F12=Cancel

Figure 53. Hexadecimal Report for Resource Offset Location Example where the rightmost hex digit of offset 000182
is 2

6. Using hexadecimal arithmetic, add the value in offsets 170 - 173 to the value in offsets 174 - 177. For
example, 000001C8 + 00000410 = 000005D8
If the value of the rightmost hex digit at this offset is 8: Using hexadecimal arithmetic, add 0000000A
to the offset you calculated. This will be the location of the unit address in the form abcdefgh. For
example, 00005DA + 0000000A = 000005E4
If the value of the rightmost hex digit at this offset is 2: Using hexadecimal arithmetic, add 00000010
to the offset you calculated. This will be the location of the unit address in the form abcdefgh. For
example, 00005DA + 00000010 = 000005EA
Record this address information. If you were sent here by another procedure, return to the procedure
that sent you here.
This ends the procedure.
For information on interpreting the hexadecimal report, see “Hexadecimal report” on page 109.

Interpreting Product Activity Log reports

The Product Activity Log provides details your system.

Keep the following in mind while viewing Product Activity Log reports:
v The data in the product activity log wraps.
v The newest log entries overlay the older ones.
v There is not an option to delete or clear data, but you can reduce the log sizes so that they wrap more
quickly.

Figure 54 on page 104 is an example of a printed product activity log report. You can display the same
information online by selecting various options and function keys.

Service functions 103

 Product Activity Log Page . . . : 2
Analysis Report CUSTSYS1 05/05/91 08:00:00

System Resource Type/Mod Serial Physical Location

Ref Code Date Time Class Logical Address Name Comp/Lib Number Log ID Frame Card Device
-------- -------- -------- ----- ----------------------- ------ -------- --------- -------- ----- ---- ------
2661B000 05/05/94 08:07:13 PERM 1/ 1/0/ 0-1/1/ 0/ 0/ 0/1 COM1 2661 001 00-010111 80000010 5

2661B000 05/05/94 08:08:13 PERM 1/ 1/0/ 0-1/1/ 0/ 0/ 0/1 COM1 2661 001 00-010111 80000040

B900FDC0 05/05/94 08:09:13 SOFT MS LIC 80000080

Figure 54. Example Product Activity Log printed analysis report

Considerations when interpreting Product Activity Log reports

If you update an operating system release or apply a new operating system version to the system, the
product activity log data might be cleared. (If you need the data in the product activity log, print it
before you install the new operating system.)

Entries in the log might have been previously resolved (for example, machine check entries).

For more information on resource names, see “Resource name” on page 105.

For more information on interpreting disk storage log entries, see the error information sections under
Recovery Procedures in the Repair and Parts information.

If the system cannot display a character in any of the following fields, it displays an asterisk (*) instead of
that character:
v Resource
v Type
v Model
v Serial number
v Volume ID

You can use the Log Analysis report to analyze problems that occur over a period of time. Look for error
patterns such as multiple I/O processor errors that occur at the same time, or errors caused by the
environment that occur at the same time of the day or week. Figure 55 on page 105 shows an example of
entries that were logged in a 24-hour period. As you cycle through the different views of the Log
Analysis Report screens, note that F11 shows variable text: Such as View Description, View Logical
Address, View Physical Location, View Component Information, and View Resource Identification.

104 System i and System p: Service provider information Service functions

 Log Analysis Report

From . . : 08/26/94 10:00:00 To . : 08/27/94 10:00:00

Type option, press Enter.

5=Display report 6=Print report

System Resource Resource

Opt Ref Code Date Time Class Name Type
_ 2661B000 08/26/94 12:53:20 Perm CTL01 2661
_ 2661B000 08/26/94 13:03:19 Perm CTL01 2661
_ 2661B000 08/26/94 13:15:44 Perm CTL01 2661
_ 2661B000 08/26/94 13:43:37 Perm CTL01 2661
_ 2661B000 08/26/94 13:49:22 Perm CTL01 2661
_ 6380FF04 08/26/94 14:13:43 Perm DC01 6380

F3=Exit F5=Refresh
F11=View description F12=Cancel

Figure 55. Example Log Analysis Report

Resource name
You can change the assigned resource name.

The Name or Resource name field contains a description of the resource that is associated with the entry.
Server hardware and server LIC will have the reserved name *PLATFORM.

The system assigns a resource name, but that name might be changed to a new value by the customer.
Depending on the data, the following priority scheme is used for the name field:
1. Device name
2. Controller name
3. Line name
4. Network interface name
5. A name that is created based on the data in the entry

The following names are created:

Subsystem Possible Names

Processor System
Storage Storage
Workstation LWS
Communications COMM
Power Power
Software PGM

To select the Display report option, type 5 in the Opt (option) field for a specific resource and press
Enter. A detailed report for that resource appears. If more than one entry has the same log ID, they are
presented in the order of occurrence.

Service functions 105

 Display Detail Report for Resource

Serial Resource
Name Type Model Number Name
LWS 7209 000 00-00000 CTL01

Log ID . . . . . . . . . : 0102000A Sequence . . . . . . . : 6308

Date . . . . . . . . . . : 08/23/93 Time . . . . . . . . . : 12:30:00
Reference code . . . . . : 102E Secondary code . . . . : 00000000
Table ID . . . . . . . . : B600FA00 IPL source/state . . . : A/1

Class . . . . . . . . . . : Permanent
Description . . . . . . . : Battery power unit needs service.
Out of alternate sectors for disk storage.

F3=Exit F6=Display hexadecimal report

F9=Address Information F10=Previous detail report F12=Cancel

Figure 56. Example Detail Report

For more information on resource names, see “Resource names” on page 175.

Resource type, model, and location

Pprovides entry information that can assist in problem analysis.

The Type, Model, and Physical location fields provide entry information that can assist in problem analysis.
The Physical location field contains the location of the resource that is most closely related to the entry.
You can also use the address information function (see “Address information function” on page 99) and
the logical address (see “Logical address format” on page 108) to gather details about the resource type,
model, and location. For more information on resources, see “Hardware Service Manager” on page 43.

Note: When the I/O processor is not known for I/O bus entries, press the Address Information function
key from the Display Detail Report for Resource display to view the configuration information. Use
the configuration information to determine the card position of the I/O processor.

Class
The Class field describes the event that logged the entry.

Some events are related to errors that were detected, and some events are activities that normally occur.
The meaning of Class varies depending on the system, subsystem, or device against which the entry was
logged. Perform a service action only when directed by a system operator message, the directed service
procedures, or your next level of support.

The events that can appear in the Class field are:

Data protection lost
An error occurred in hardware that has data protection (mirroring). This function continues to
operate, but service is required. A second failure in this area might result in the loss of the
function and the data.
Description
Explains the reference code (appears only for OS/400®.
Dump A storage dump was taken.
Hardware redundancy lost
An error occurred in redundant (back-up or duplicate) hardware. This function continues to
operate, but service is required. A second failure in this hardware results in a loss of the function.
Informational
Indicates that an event of importance occurred that was not an error.

106 System i and System p: Service provider information Service functions

LIC An error occurred due to a Licensed Internal Code problem.
Machine check
Either an error occurred that caused the system not to operate, or an SRC was present on the
control panel when the system was re-IPLed (from a function 03 or a programmed IPL). These
errors are logged during the next IPL if the system was not powered off. They are logged with
the data that was displayed in control panel functions 11 through 19 at the time you performed
another IPL on the system.
Predictive analysis
Indicates that a system component detected a condition that might cause a problem, if it is not
corrected.
Permanent
An error that could not be recovered.
Qualified
An error occurred that is described (qualified) more in the Description field. See List of system
reference codes for a complete listing of reference codes.
Recoverable
An error occurred, and the condition was recovered either automatically or through user
intervention (printer out of forms, for example).
Remote
Indicates buffered errors from remote devices or input/output processors.
Software
An error occurred due to a software problem.
Statistic
Indicates that this entry contains statistical information (for example, the number of bytes that
were read or written).
Temporary
A previously detected error condition was no longer present when the operation was retried (a
successful additional attempt occurred).
Threshold
Indicates that the system reached a service action point. The occurrence of temporary errors was
more than the limit specified for that type of error condition.
Vary on
Indicates that a vary-on operation occurred.

System reference code

The system reference code field consists of a four-character hardware or software error group, followed
by a four-character unit reference code.

The system reference code identifies a unique logging condition. The system reference code field consists
of a four-character hardware or software error group, followed by a four-character unit reference code.

Multiple SRC entries

System Licensed Internal Code entries might appear more than once for a single problem.

System Licensed Internal Code entries might appear more than once for a single problem. This occurs
when the original system reference code is permanent or temporary and additional data is logged at the
same time. The additional data can be informational, temporary, an IOP dump, or any other classification.
Errors with the same Log ID are generally associated with the same problem. An exception to this would
be when the Log ID counter reaches the maximum value and starts over, possibly resulting in a new
error being assigned a Log ID that is also used by an existing older entry. Errors that have the same Log
ID, but dates that are months or years apart, are indicative of this situation.

Service functions 107

Logical address format
Use the logical address to identify the resource entry.

Use the logical address to identify the resource entry. For details, see Figure 54 on page 104.

To sort by logical address, select Analyze log on the Product Activity Log display. Then select the F9 key
(Sort by...) and sort by logical address.

For more information on the address, use the address information function. For details, see “Address
information function” on page 99.

The logical address format, A/B/C/D-E/F/G/H/J/K, has the following definitions:

A Type of I/O bus (transport)
B System bus number
C System board number (for busses that connect card enclosures)
D System card (bus unit) number
- Separates the bus address from the unit address
E Unit address type
FGHJK
Unit address data

The values of F, G, H, J, and K vary, depending on the unit address type (E). Use the following
information to determine the Unit address data (FGHJK) representation.
Table 6. Unit address (E) definitions
Unit Address
Value Unit Address Data
Unit Address
E Definition F G H J K
0 Reserved - - - - -
1 Communications I/O bus Adapter Port Channel -
2 Storage I/O adapter I/O bus Controller Device -
3 Workstation I/O bus Adapter Port Device Session
4 Auxiliary Processor I/O bus Auxiliary Adapter Port -
Processor
5 Library I/O adapter I/O bus Library Controller Device
6 Cryptography I/O bus Adapter Device - -

The Logical address field contains the bus address and the unit address. The bus address describes the
hardware bus, board, and card information. The unit address describes the subsystem and identifying
data. For details, see Table 6.

Note: To locate a device or card that is within the system unit, use the physical address information.

Sequence number
The sequence number increases by two each time an entry is placed in the log.

The sequence number increases by two each time an entry is placed in the log.

108 System i and System p: Service provider information Service functions

Secondary code
The secondary code can be the I/O adapter return code that is used for communications protocol or
Licensed Internal Code problems.

The secondary code is a 4-byte hexadecimal value that provides additional detailed entry information.
The secondary code can be the I/O adapter return code that is used for communications protocol or
Licensed Internal Code problems. The secondary code is used for problem analysis.

Table ID
The table ID identifies a group of reference codes for the system or device.

The table ID identifies a group of reference codes for the system or device. For a complete listing of
reference codes, see List of system reference codes.

IPL source/state
The IPL source indicates the IPL mode (A, B, or D) that was selected at the time the entry was logged,
and the IPL source indicates the IPL mode (A, B, or D) that was selected at the time the entry was
logged.

The IPL source indicates the IPL mode (A, B, or D) that was selected at the time the entry was logged.

The state shows the system status at the time the entry was logged. The values of the State field include:
0 (Not used)
1 During IPL
2 During power down
3 System in full paging
4 During diagnostic tests
5 Occurred prior to IPL
6 During DST
7 System in limited paging
8 System in pre-limited (static) paging
9 System has not entered pre-limited paging

Hexadecimal report
Press F6 (Display hexadecimal report) to view the hexadecimal dump information.

For an example, see Figure 56 on page 106. This function is optional for this report, but it might provide
additional information. Figure 51 on page 102 shows an example of the first page of information logged
in the hexadecimal dump.

Note: If a character in the EBCDIC field cannot be displayed, a period (.) displays instead of that
character.

To interpret the information in the hexadecimal dump, read the Description column in Table 7 on page 110
or Table 8 on page 110 until you find the item you want (for example, reference code). Read across to the
leftmost column to find the hexadecimal offset.

Table 9 on page 111 is generally reserved for engineering use. However, to get additional information for
IOP product activity log entries at DST when using a D-IPL (which begins at offset hex 000180), see
“More information from hexadecimal reports” on page 111.

Service functions 109

Table 7. Hexadecimal dump byte assignments for keyed data
Hexadecimal offset Length in bytes Description
0000 4 Internal release level
0004 4 Length of component specific data
0008 2 Non-keyed data start @
000A 2 Component specific start @
000C 8 Time stamp
0014 4 Sequence number
0018 1 Subsystem type
0019 1 Analysis done
001A 4 System log ID
001E 2 Reserved
0020 2 Reference code
0022 2 Reserved
0024 1 Class
0025 1 Reserved
0026 8 SRID
002E 2 Reserved
0030 4 Device type
0034 4 Model number
0038 10 Serial number
0042 4 IOP type
0046 4 I/O adapter type
004A 10 I/O processor direct select address
2 Transport type
2 Bus
2 Board
2 Card
2 Reserved
0054 12 Unit address
0060 4 Platform log ID
0064 6 Power address
006A 2 Reserved
006C 5 Card position
0071 5 Device position
0076 10 Reserved
0080 10 Network interface name
008A 10 Line name
0094 10 Controller description
009E 10 Device description
00A8 15 Reserved
00B7 1 Overlay flag
00B8 40 Volume ID/JOB information

Table 8. Hexadecimal dump byte assignments for non-keyed data

Hexadecimal offset Length in bytes Description
00E0 8 Reference code translate table (RCTT) name
00E8 2 Reserved
00EA 4 Product ID
00EE 4 Component ID
00F2 8 Version/Release/Modification
00FA 50 Resource paths
012C 10 Power controlling system (PCS) name
0136 10 Power controlling system (PCS) serial number

110 System i and System p: Service provider information Service functions

Table 8. Hexadecimal dump byte assignments for non-keyed data (continued)
Hexadecimal offset Length in bytes Description
0140 10 Resource at log time
014A 4 Frame ID
014E 2 EIA location
0150 12 Part number
015C 1 Protocol
015D 1 Format of data
015E 1 Delayed reporting
015F 1 Signal event
0160 4 Secondary code
0164 2 Flags
0166 2 State at log time
0168 4 Power controlling system (PCS) type
016C 4 Power controlling system (PCS) model
0170 4 Platform Event Log offset (zero if N/A)
0174 4 Platform Event Log length
0178 2 Component record format
017A 2 Statistics offset
017C 4 Component data length

Table 9. Hexadecimal dump byte assignments for variable component specific data
Hexadecimal Offset Length in Bytes Description
0180 This field is different for each log entry and is intended
for engineering use only. However, see “More
information from hexadecimal reports” for examples of
how the hexadecimal information can be interpreted for
a D-IPL.

More information from hexadecimal reports:

You can get additional information for IOP 90xx reference code product activity log entries at DST by
using a D-IPL.

Note: The term I/O processor may indicate an IOP or an IOA.

Below are examples of how to interpret hexadecimal information for a D-IPL.

Note: Formatting is available (F4=Additional Information) for IPL from disk (A- or B-IPL). Formatting is
not available in DST from a D-IPL.

Use the information below and the example displays on the following pages to interpret the hexadecimal
dump information that begins at offset hex 000180. Use the following table to determine which figures or
tables to use.

Note: If the rightmost hex digit of offset 000182 is 8, get the format number from offset 00019F. Then use
the following table to determine what figure to use.

Service functions 111

Table 10. Format example reference
Format
number Reference the following figures
01 Figure 1. Example Hexadecimal Report, Device Formatting Log
(unformatted information)
Figure 2. Example Hexadecimal Report, Device Formatting Log
Template
Figure 3. Example Hexadecimal Report, Device
Formatting (As formatted information for A or B IPL)
02 Figure 4. Example Hexadecimal Report, Array Member Formatting
Log (unformatted information)
Figure 5. Example Hexadecimal Report, Array Member Formatting
Log Template
Figure 6. Example Hexadecimal Report,
Array Member Formatting
(As formatted information for A or B IPL)
03 Figure 7. Example Hexadecimal Report, Configuration Formatting log
(unformatted information)
Figure 8. Example Hexadecimal Report, Configuration Formatting
Log Template
Figure 9. Example Hexadecimal Report, Configuration Formatting
Log (As formatted information for A or B IPL)
04 Figure 10. Example Hexadecimal Report, Array Addendum
Formatting Log (unformatted information)
Figure 11. Example Hexadecimal Report, Array Addendum
Formatting Log Template
Figure 12. Example Hexadecimal Report, Array Addendum
Formatting (as formatted information for A or B IPL)

Note: If the rightmost hex digit of offset 000182 is 2, get the format number from offset 0001B5. Then use
the following table to determine what table to use.
Table 11. Format table reference
Format number Reference the following figures
01 Table 1. Format 01.
02 Table 2. Format 02.
03 Table 3. Format 03.
04 Table 4. Format 04.

112 System i and System p: Service provider information Service functions

Device formatting log example (unformatted information)

Display Hexadecimal Report for Resource

Serial Resource
Name Type Model Number Name
STORAGE 6607 070 00-68753

Offset 0 1 2 3 4 5 6 7 8 9 A B C D E F EBCDIC
000180 F8407800 65320001 90920210 010400FF 8 .......k......
000190 66070000 00001306 87531400 123D0001 ........g.......
0001A0 00000000 00000000 CA000003 00000000 ................
0001B0 65320001 07050011 00000000 00000000 ................
0001C0 00000004 00000003 00000000 00000000 ................
0001D0 F6F6F0F7 13068753 010400FF 00000000 6607..g.........
0001E0 00000000 65320001 07050011 47000001 ................
0001F0 07069205 C0004000 00000021 00000030 ..k.{. .........
000200 00000000 00000000 F6F6F0F7 00071575 ........6607....
000210 010300FF 00000000 00000000 65320001 ................
000220 07050011 47000001 07069205 C0004000 ..........k.{. .
000230 00000000 00000000 00000000 00000000 ................
000240 F6F6F0F7 00259DE8 010200FF 00000000 6607...Y........
000250 00000000 65320001 07050011 47000001 ................
000260 07069205 C0404040 00000000 00000000 ..k.{ ........
000270 00000000 00000000 E2E5C3C4 D6C3E2C3 ........SVCDOCSC
000280 D7D7F2F9 C1F800D5 00000000 00000000 PP29A8.N........
000290 00000000 00000000 00000000 00000000 ................
0002A0 00000000 00000000 00000000 00000000 ................
0002B0 00000000 00000000 00000000 00000000 ................
0002C0 00000000 00000000 00000000 00000000 ................
0002D0 00000000 00000000 C3D7D7F8 F9F2F9D5 ........CPP8929N
0002E0 F6F5F3F2 F9F0F9F2 F0F0F0F0 F0F0F0F0 6532909200000000
0002F0 F0F0F0F0 F0F1F6C3 F0F1F3F3 0000D5D5 0000016C0133..NN
000300 00000000 00000000 00000000 00000000 ................

Figure 57. Example Hexadecimal Report, Device Formatting Log (unformatted information)

Service functions 113

Device formatting log template

Display Hexadecimal Report for Resource

Serial Resource
Name Type Model Number Name
STORAGE 6607 070 00-68753

Offset 0 1 2 3 4 5 6 7 8 9 A B C D E F
000180 -------- -------- -------- --------
000190 -------- -------- -------- ------01
0001A0 -------- -------- -------- --------
0001B0 -------- -------- -------- --------
0001C0 # errors # errors -------- --------
detected logged -------- --------
0001D0 Device1 Device1 Device1 New Dev1
Type Serial UnitAddr Type
0001E0 New Dev1 IOP type IOP Cache
Serial & model Serial Type/Mod
0001F0 Cache -------- -------- --------
Serial -------- -------- --------
000200 -------- -------- Device2 Device2
-------- -------- Type Serial
000210 Device2 New Dev2 New Dev2 IOP type
UnitAddr Type Serial & model
000220 IOP Cache Cache --------
Serial Type/Mod Serial --------
000230 -------- -------- -------- --------
-------- -------- -------- --------
000240 Device3 Device3 Device3 New Dev3
Type Serial UnitAddr Type
000250 New Dev3 IOP type IOP Cache
Serial & model Serial Type/Mod
000260 Cache -------- -------- --------
Serial -------- -------- --------

Figure 58. Example Hexadecimal Report, Device Formatting Log Template

Device formatting log example (as formatted information for A or B IPL)

Display Additional Information for Resource

Serial Resource
Name Type Model Number Name
STORAGE 6607 070 00-68753

Device Errors detected . . . . . . . : 4

Device Errors logged . . . . . . . . : 3

Device . . . . . . . . . : 1 2 3
Unit Address . . . . : 010400FF 010300FF 010200FF
Type . . . . . . . . : 6607 6607 6607
Serial Number . . . : 13068753 00071575 00259DE8
New Device Information:
Type . . . . . . . . : **** **** ****
Serial Number . . . : 00000000 00000000 00000000
I/O Processor Information:
Type . . . . . . . . : 6532 6532 6532
Serial Number . . . : 07050011 07050011 07050011
Cache Adaptor Card Information:
Type . . . . . . . . : 4700 4700 4700
Serial Number . . . : 07069205 07069205 07069205

Figure 59. Example Hexadecimal Report, Device Formatting (As formatted information for A or B IPL)

114 System i and System p: Service provider information Service functions

Array member formatting log example (unformatted information)

Display Hexadecimal Report for Resource

Serial Resource
Name Type Model Number Name
STORAGE 6532 001 00-50011

Offset 0 1 2 3 4 5 6 7 8 9 A B C D E F EBCDIC
000180 F4407800 65320001 90210210 0FFFFFFF 4 ..............
000190 00000000 00000000 00001400 12400002 ............. ..
0001A0 00000000 00000000 CA000003 00000000 ................
0001B0 65320001 07050011 00000000 00000000 ................
0001C0 F6F6F0F7 0025ED09 000200FF 000200FF 6607............
0001D0 F6F6F0F7 00158135 000100FF 000100FF 6607..a.........
0001E0 F6F6F0F7 00259DE8 010200FF 00000000 6607...Y........
0001F0 F6F6F0F7 00008326 010100FF 00000000 6607..c.........
000200 F6F6F0F7 00071575 010300FF 00000000 6607............
000210 F6F6F0F7 13068753 010400FF 00000000 6607..g.........
000220 00000000 00000000 00000000 00000000 ................
000230 00000000 00000000 00000000 00000000 ................
000240 00000000 00000000 00000000 00000000 ................
000250 00000000 00000000 00000000 00000000 ................
000260 000000FF 00000004 00000000 00000000 ................
000270 00000000 E2E5C3C4 D6C3E2C3 D7D7F2F9 ....SVCDOCSCPP29
000280 C1F800D5 00000000 00000000 00000000 A8.N............
000290 00000000 00000000 00000000 00000000 ................
0002A0 00000000 00000000 00000000 00000000 ................
0002B0 00000000 00000000 00000000 00000000 ................
0002C0 00000000 00000000 00000000 00000000 ................
0002D0 00000000 C3D7D7C5 C1F0F2D5 F6F5F3F2 ....CPPEA02N6532
0002E0 F9F0F2F1 F0F0F0F0 F0F0F0F0 F0F0F0F0 9021000000000000
0002F0 F0F0C4F4 F0F1F3F3 0000D5D5 00000000 00D40133..NN....
000300 00000000 00000000 00000000 00000000 ................

Figure 60. Example Hexadecimal Report, Array Member Formatting Log (unformatted information)

Service functions 115

Array member formatting log template

Display Hexadecimal Report for Resource

Serial Resource
Name Type Model Number Name
STORAGE 6532 001 00-50011

Offset 0 1 2 3 4 5 6 7 8 9 A B C D E F
000180 -------- -------- -------- --------
000190 -------- -------- -------- ------02
0001A0 -------- -------- -------- --------
0001B0 -------- -------- -------- --------
0001C0 Member0 Member0 Expected Current
Type Serial Address Address
0001D0 Member1 Member1 Expected Current
Type Serial Address Address
0001E0 Member2 Member2 Expected Current
Type Serial Address Address
0001F0 Member3 Member3 Expected Current
Type Serial Address Address
000200 Member4 Member4 Expected Current
Type Serial Address Address
000210 Member5 Member5 Expected Current
Type Serial Address Address
000220 Member6 Member6 Expected Current
Type Serial Address Address
000230 Member7 Member7 Expected Current
Type Serial Address Address
000240 Member8 Member8 Expected Current
Type Serial Address Address
000250 Member9 Member9 Expected Current
Type Serial Address Address

Figure 61. Example Hexadecimal Report, Array Member Formatting Log Template

Array member formatting log example (as formatted information for A or B IPL)

Display Additional Information for Resource

Serial Resource
Name Type Model Number Name
STORAGE 6532 001 00-50011

Array Member . . . . . . : 0 1 2 3 4
Type . . . . . . . . : 6607 6607 6607 6607 6607
Serial Number . . . : 0025ED09 00158135 00259DE8 00008326 00071575
Unit Address:
Current . . . . . . : 000200FF 000100FF 00000000 00000000 00000000
Expected . . . . . . : 000200FF 000100FF 010200FF 010100FF 010300FF

Array Member . . . . . . : 5 6 7 8 9
Type . . . . . . . . : 6607 **** **** **** ****
Serial Number . . . : 13068753 00000000 00000000 00000000 00000000
Unit Address:
Current . . . . . . : 00000000 00000000 00000000 00000000 00000000
Expected . . . . . . : 010400FF 00000000 00000000 00000000 00000000

Figure 62. Example Hexadecimal Report, Array Member Formatting (As formatted information for A or B IPL)

116 System i and System p: Service provider information Service functions

Configuration formatting log example (unformatted information)

Display Hexadecimal Report for Resource

Serial Resource
Name Type Model Number Name
STORAGE 6532 001 00-50011

Offset 0 1 2 3 4 5 6 7 8 9 A B C D E F EBCDIC
000180 50407800 65320001 90120210 0FFFFFFF & ..............
000190 00000000 00000000 00001400 123C0003 ................
0001A0 00000000 00000000 CA000003 00000000 ................
0001B0 65320001 07050011 00000000 00000000 ................
0001C0 00000000 00000000 47000001 07069205 ..............k.
0001D0 F8F6C7F8 F1F4F9C3 D7D7F8F9 F8F100D5 86G8149CPP8981.N
0001E0 00000000 00000000 00000000 00000000 ................
0001F0 00000000 00000000 00000000 00000000 ................
000200 00000000 00000000 00000000 00000000 ................
000210 00000000 00000000 00000000 00000000 ................
000220 00000000 00000000 00000000 00000000 ................
000230 C3D7D7C5 C1F0F2D5 F6F5F3F2 F9F0F1F2 CPPEA02N65329012
000240 F0F0F0F0 F0F0F0F0 F0F0F0F0 F0F0C4F4 00000000000000D4
000250 F0F1F3F4 0000E8D5 00000000 00000000 0134..YN........

Figure 63. Example Hexadecimal Report, Configuration Formatting log (unformatted information)

Configuration formatting log template

Display Hexadecimal Report for Resource

Serial Resource
Name Type Model Number Name
STORAGE 6532 001 00-50011

Offset 0 1 2 3 4 5 6 7 8 9 A B C D E F
000180 -------- -------- -------- --------
000190 -------- -------- -------- ------03
0001A0 -------- -------- -------- --------
0001B0 Current Current Current Current
IOP type IOP Cache Cache
& model serial type serial
0001C0 Expected Expected Expected Expected
IOP type IOP Cache Cache
& model serial type serial

Figure 64. Example Hexadecimal Report, Configuration Formatting Log Template

Configuration formatting log example (as formatted information for A or B IPL)

Display Additional Information for Resource

Serial Resource
Name Type Model Number Name
STORAGE 6532 001 00-50011

Configuration . . . . . . : Current Expected

I/O Processor Information:
Type . . . . . . . . : 6532 0000
Serial Number . . . : 07050011 00000000
Cache Adaptor Card Information:
Type . . . . . . . . : 0000 4700
Serial Number . . . : 00000000 07069205

Figure 65. Example Hexadecimal Report, Configuration Formatting Log (As formatted information for A or B IPL)

Service functions 117

Array addendum formatting log example (unformatted information)

Display Hexadecimal Report for Resource

Serial Resource
Name Type Model Number Name
STORAGE 2757 001 10-0322005 DC03

Offset 0 1 2 3 4 5 6 7 8 9 A B C D E F EBCDIC
000000 C5D3F0F5 000000A0 00E00180 82745D0F EL05........b.).
000010 1FD78000 00002CE0 20100084 049F0000 .P.........d....
000020 902F0000 11000000 00000000 00C70000 .............G..
000030 F2F7F5F7 F0F0F140 F1F060F0 F3F2F2F0 2757001 10-03220
000040 F0F50000 0000F2F7 F5F70002 00020000 05....2757......
000050 00200000 0002FFFF FFFFFFFF 0004FFFF ................
000060 00000000 00000000 00000000 40404040 ............
000070 40404040 40400000 00000000 00000000 ..........
000080 00000000 00000000 00000000 00000000 ................
000090 00000000 00000000 00000000 00000000 ................
0000A0 00000000 00000000 00000000 00000000 ................
0000B0 00000000 00000000 40404040 40404040 ........
0000C0 40404040 40404040 40404040 40404040
0000D0 40404040 40404040 40404040 40404040
0000E0 F2F7F5F7 F0F0F0F1 0000E2D3 C9C3C9D6 27570001..SLICIO
0000F0 4040E5F5 D9F2D4F0 40400000 00000000 V5R2M0 ......
000100 00B90000 00000000 000000C7 00000000 ...........G....
000110 00000000 00000000 00000000 00000000 ................
000120 00000000 00000000 00000000 00000000 ................
000130 00000000 00000000 00000000 00000000 ................
000140 C4C3F0F3 40404040 40404040 40404040 DC03
000150 D5C5C5C4 E5C1D3C9 C4D740D5 00070001 NEEDVALIDP N....
000160 00000000 A0200007 00000000 00000000 ................
000170 00000000 00000000 0003001E 000000A0 ................
000180 A0407800 27570001 902F0200 4FFFFFFF . ...*......|...
000190 00000000 00000000 00001400 623E0004 ................
0001A0 F6F6F0F7 0026121D 410500FF 410500FF 6607............
0001B0 F6F6F0F7 00248B85 410400FF 410400FF 6607...e........
0001C0 F6F6F0F7 0014BE1F 410300FF 410300FF 6607............
0001D0 F6F6F0F7 0014C0F0 410200FF 410200FF 6607..{0........
0001E0 F6F6F0F7 001403C8 410100FF 410100FF 6607...H........
0001F0 F6F6F0F7 0014BEA4 410800FF 410800FF 6607...u........
000200 00000000 00000000 00000000 00000000 ................
000210 00000000 00000000 00000000 00000000 ................

Figure 66. Example Hexadecimal Report, Array Addendum Formatting Log (unformatted information)

118 System i and System p: Service provider information Service functions

Array addendum log template

Display Hexadecimal Report for Resource

Serial Resource
Name Type Model Number Name
STORAGE 6532 001 00-50011

Offset 0 1 2 3 4 5 6 7 8 9 A B C D E F

000180 -------- -------- -------- --------

000190 -------- -------- -------- ------04
0001A0 Member10 Member10 Expected Current
Type Serial Address Address
0001B0 Member11 Member11 Expected Current
Type Serial Address Address
0001C0 Member12 member12 Expected Current
Type Serial Address Address
0001D0 Member13 Member13 Expected Current
Type Serial Address Address
0001E0 Member14 Member14 Expected Current
Type Serial Address Address
0001F0 Member15 Member15 Expected Current
Type Serial Address Address
000200 Member16 Member16 Expected Current
Type Serial Address Address
000210 Member17 Member17 Expected Current
Type Serial Address Address

Figure 67. Example Hexadecimal Report, Array Addendum Formatting Log Template

Array addendum log example (as formatted information for A or B IPL)

Display Additional Information for Resource

Serial Resource
Name Type Model Number Name
STORAGE 2757 001 10-0322005 DC03

Array Member . . . . . . : 10 11 12 13 14
Type . . . . . . . . : 6607 6607 6607 6607 6607
Serial Number . . . : 0026121D 00248B85 0014BE1F 0014C0F0 001403C8
Unit Address:
Current . . . . . . : 410500FF 410400FF 410300FF 410200FF 410100FF
Expected . . . . . . : 410500FF 410400FF 410300FF 410200FF 410100FF

Array Member . . . . . . : 15 16 17
Type . . . . . . . . : 6607 **** ****
Serial Number . . . : 0014BEA4 00000000 00000000
Unit Address:
Current . . . . . . : 410800FF 00000000 00000000
Expected . . . . . . : 410800FF 00000000 00000000

Figure 68. Example Hexadecimal Report, Array Addendum Formatting (as formatted information for A or B IPL)

Table 12. Format 01

Description Hexadecimal offset
Device Errors detected 0001D6 - 0001D9
Device Errors logged 0001DA - 0001DD
Device 1 type 0001E6 - 0001E9
Device 1 serial number 0001EA - 0001ED
Device 1 unit address 0001EE - 0001F1
New device 1 type 0001F2 - 0001F5

Service functions 119

Table 12. Format 01 (continued)
Description Hexadecimal offset
New device 1 serial number 0001F6 - 0001F9
Device 1 IOA type and model 0001FA - 0001FD
Device 1 IOA serial number 0001FE - 000201
Device 1 cache type and model 000202 - 000205
Device 1 cache serial number 000206 - 000209
Device 2 type 00021E - 000221
Device 2 serial number 000222 - 000225
Device 2 unit address 000226 - 000229
New device 2 type 00022A - 00022D
New device 2 serial number 00022E - 000231
Device 2 IOA type and model 000232 - 000235
Device 2 IOA serial number 000236 - 000239
Device 2 cache type and model 00023A - 00023D
Device 2 cache serial number 00023E - 000241
Device 3 type 000256 - 000259
Device 3 serial number 00025A - 00025D
Device 3 unit address 00025E - 000261
New device 3 type 000262 - 000265
New device 3 serial number 000266 - 000269
Device 3 IOA type and model 00026A - 00026D
Device 3 IOA serial number 00026E - 000271
Device 3 cache type and model 000272 - 000275
Device 3 cache serial number 000276 - 000279

Table 13. Format 02

Description Hexadecimal offset
Array member 0 type 0001D6 - 0001D9
Array member 0 serial number 0001DA - 0001DD
Array member 0 expected unit address 0001DE - 0001E1
Array member 0 current unit address 0001E2 - 0001E5
Array member 1 type 0001E6 - 0001E9
Array member 1 serial number 0001EA - 0001ED
Array member 1 expected unit address 0001EE - 0001F1
Array member 1 current unit address 0001F2 - 0001F5
Array member 2 type 0001F6 - 0001F9
Array member 2 serial number 0001FA - 0001FD
Array member 2 expected unit address 0001FE - 000201
Array member 2 current unit address 000202 - 000205
Array member 3 type 000206 - 000209
Array member 3 serial number 00020A - 00020D

120 System i and System p: Service provider information Service functions

Table 13. Format 02 (continued)
Description Hexadecimal offset
Array member 3 expected unit address 00020E - 000211
Array member 3 current unit address 000212 - 000215
Array member 4 type 000216 - 000219
Array member 4 serial number 00021A - 00021D
Array member 4 expected unit address 00021E - 000221
Array member 4 current unit address 000222 - 000225
Array member 5 type 000226 - 000229
Array member 5 serial number 00022A - 00022D
Array member 5 expected unit address 00022E - 000231
Array member 5 current unit address 000232 - 000235
Array member 6 type 000236 - 000239
Array member 6 serial number 00023A - 00023D
Array member 6 expected unit address 00023E - 000241
Array member 6 current unit address 000242 - 000245
Array member 7 type 000246 - 000249
Array member 7 serial number 00024A - 00024D
Array member 7 expected unit address 00024E - 000251
Array member 7 current unit address 000252 - 000255
Array member 8 type 000256 - 000259
Array member 8 serial number 00025A - 00025D
Array member 8 expected unit address 00025E - 000261
Array member 8 current unit address 000262 - 000265
Array member 9 type 000266 - 000269
Array member 9 serial number 00026A - 00026D
Array member 9 expected unit address 00026E - 000271
Array member 9 current unit address 000272 - 000275

Table 14. Format 03

Description Hexadecimal offset
Current I/O card type 0001C6 - 0001C7
Current I/O card serial number 0001CA - 0001CD
Current cache type 0001CE - 0001CF
Current cache serial number 0001D2 - 0001D5
Expected I/O card type 0001D6 - 0001D7
Expected I/O card serial number 0001DA - 0001DD
Expected cache type 0001DE - 0001DF
Expected cache serial number 0001E2 - 0001E5

Service functions 121

Table 15. format 04
Description Hexadecimal offset
Array member 10 type 0001B6 - 0001B9
Array member 10 serial number 0001BA - 0001BD
Array member 10 expected unit address 0001BE - 0001C1
Array member 10 current unit address 0001C2 - 0001C5
Array member 11 type 0001C6 - 0001C9
Array member 11 serial number 0001CA - 0001CD
Array member 11 expected unit address 0001CE - 0001D1
Array member 11 current unit address 0001D2 - 0001D5
Array member 12 type 0001D6 - 0001D9
Array member 12 serial number 0001DA - 0001DD
Array member 12 expected unit address 0001DE - 0001E1
Array member 12 current unit address 0001E2 - 0001E5
Array member 13 type 0001E6 - 0001E9
Array member 13 serial number 0001EA - 0001ED
Array member 13 expected unit address 0001EE - 0001F1
Array member 13 current unit address 0001F2 - 0001F5
Array member 14 type 0001F6 - 0001F9
Array member 14 serial number 0001FA - 0001FD
Array member 14 expected unit address 0001FE - 000201
Array member 14 current unit address 000202 - 000205
Array member 15 type 000206 - 000209
Array member 15 serial number 00020A - 00020D
Array member 15 expected unit address 00020E - 000211
Array member 15 current unit address 000212 - 000215
Array member 16 type 000216 - 000219
Array member 16 serial number 00021A - 00021D
Array member 16 expected unit address 00021E - 000221
Array member 16 current unit address 000222 - 000225
Array member 17 type 000226 - 000229
Array member 17 serial number 00022A - 00022D
Array member 17 expected unit address 00022E - 000231
Array member 17 current unit address 000232 - 000235

Service reference procedures

The service reference procedures include general tasks such as setting the system date and time, setting
the system password, determining the dominant operating system, accessing the history file, and so on.

Setting the system date and time

The system date and time be set with various tools.

122 System i and System p: Service provider information Service functions

About this task

Attention: Customer applications may be sensitive to system date and time settings. Incorrect date and
time settings may cause data loss. Ensure that the customer knows the date and time that you have set.

Note: If the system is logically partitioned, then you must use the Advanced System Management
Interface (ASMI) to set the system date and time. For information on using ASMI to set the system
date and time, see Changing the time of day.

Use one of the following methods to set the date and time:
v If the system is powered off, perform a Manual mode (attended) IPL. You can set the date and time on
the IPL Options display.
v If the system is powered on, perform the following procedure:
1. To set the correct date, enter the system command:

CHGSYSVAL QDATE VALUE(’mmddyy’)

where:

mm = month
dd = day
yy = year
2. Press Enter.

Note: This sample uses the month, day, and year format. To determine the format for your system,
enter DSPSYSVAL QDATE.
3. To set the correct time, enter the system command:

CHGSYSVAL
QTIME VALUE(’hhmmss’)
where:

hh = 24-hour time
mm = minutes
ss = seconds
4. Press Enter. This ends the procedure.

Determining the dominant operating system

How to determine the dominant operating system.

About this task

The operating system is a collection of system programs that control the overall operation of the system.
i5/OS is an example of such an operating system. Systems can run one or more operating systems. When
there is more than one operating system, i5/OS is the dominant operating system.

The Hardware Service Manager function (under Start a Service Tool) indicates which operating system is
dominant on the system. The Release field on the Hardware Service Manager display or printout shows the
following values:
0 Unknown
This indicates that an alternate IPL was performed.
1 i5/OS is dominant

Service functions 123

 This indicates that either i5/OS is the only operating system installed, or that more than one
operating system is installed (and i5/OS is dominant).

For more information on the Hardware Service Manager function, see “Hardware Service Manager” on
page 43.

System password
If a system password is required, the Verification of System Password Failed display appears just prior to
the IPL or Install the System display.

If the Verification of System Password Failed display appears after a repair action, contact your next level
of support for assistance.

Verification of System Password Failed

The system was not able to verify the system password.

One of the following conditions exists:

o A service repair action was performed.
o A system model upgrade was performed.
o System password entered is not valid.
o System serial number stored is not correct.
o System is already in system password bypass mode.
o System password version changed.

Type choice, press Enter.

1. Change the system password

2. Bypass the system password

Selection
__

F3=Exit F12=Cancel

Figure 69. Example of the Verification of System Password Failed display

When customer information is known by manufacturing, the new system will be shipped with the correct
system password.

The system requires a new system password each time someone enters the system serial number and at
each model and processor card feature change. The new system password, which is required at the time
of the first IPL, is provided by IBM if IBM knows the end user. Customers who do not have the system
password when they need it must contact their marketing representative to place a system password
order.

If the correct system password is not entered, you can select a system password bypass period to allow
time to obtain the correct system password from the marketing representative. If the bypass period
expires, the system will not complete the next IPL unless the correct system password is entered. While in
bypass mode, by way of control console messages, the system indicates the amount of time that remains
before the bypass period expiration date.

Note: If the system password was changed at the most recent IPL, performing a fast power off (control
panel function 08) might cause that new password information to be lost.

System unique identifier

The system unique identifier (SUID) is a 12-character ID that is assigned by the manufacturer.

124 System i and System p: Service provider information Service functions

New systems are shipped with the specific value assigned. The SUID is used by specific software support
to identify that a system object model (SOM) was generated.

A new SUID can be assigned for the following reasons:

v If the serial number that was entered is not the serial number that was previously assigned and stored
on the system.
v If 256 Licensed Internal Code (scratch) installation were performed on the system.

The SUID is needed only to support SOM software functions. An incorrect SUID does not affect other
system functions. To order a new SUID, contact the marketing representative (hardware feature code
1311).

Determining a primary or alternative console

The primary console is the first workstation that the system identifies. It is attached to the first
input/output adapter (IOA) or input-output processor (IOP) that supports workstations. The alternative
console is the workstation that functions as the console when the primary console is not operational.

A console is a workstation that allows you to view and control system operations. The primary console is
the first workstation that the system identifies. It is attached to the first input/output adapter (IOA) or
input-output processor (IOP) that supports workstations. The alternative console is the workstation that
functions as the console when the primary console is not operational. The system can assign up to two
alternative consoles. The first alternative console can only be a twinaxial workstation that is attached to
the same IOP as the primary console. The next alternative console is a workstation that is attached to the
next IOA or IOP that is capable of supporting workstations.

The IOA or IOP that supports a console must be on the system bus (bus 1).

If a workstation is not correctly attached to the first IOA or IOP that is capable of attaching workstations,
the system will not assign a primary console. If it does not assign a primary console, the system displays
a reference code on the control panel. If the system is set for Manual mode, it stops during the IPL.

For more information on how to determine the primary and alternative consoles, see “Identifying the
consoles when the system is operational” on page 126.

Primary console requirements

For a workstation to be the primary console, it must be operational and attached to the system bus. It
must also have the correct port and address assigned. If the workstation is a personal computer, it must
also have an active workstation emulation program.

The workstation requirements are:

v Twinaxial workstation
– Port 0, Address 0, Bus 1
v ASCII workstation
– Port 0, Bus 1
v Personal computer attached to ASCII IOP
– Port 0, Bus 1
– Personal computer software to emulate a 316x or 3151 terminal
v Personal computer attached to Twinaxial IOP
– Port 0, Address 0, Bus 1
– 5250 emulator software active on personal computer

Service functions 125

For more information on how to determine the primary and alternative consoles, see “Identifying the
consoles when the system is operational.”

Identifying the consoles when the system is operational

When the system is operational, you can determine the primary and alternative consoles by performing
one of the following:
v Look at the display.
– If the dominant operating system is i5/OS, look for a sign-on display that shows DSP01 in the
upper right corner. DSP01 is the name that the system assigns to the primary console.

Note: This resource name might have been changed by the customer.
v Use system commands to assist in identifying the consoles. See the system operation information for
more details on commands.
v Use the Hardware Service Manager function to assist in identifying the consoles:
1. Select the System bus resources option on the Hardware Service Manager display. The System Bus
Resources display allows you to view the logical hardware resources for the system bus.
Look for a (<) symbol next to an IOP. The (<) symbol indicates that the console attaches to this IOP.
2. Select the Resources associated with IOP and the Display detail options to collect more information
about the consoles.
For more details, see “Hardware Service Manager” on page 43.

Locating the system’s load source from the system console

Use this procedure to locate the system load-source and alternate load-source input/output processors
(IOPs), load-source I/O adapter, and load-source disk unit.
1. From either the System Service Tool (SST) display or the Dedicated Service Tools (DST) display,
select the Start a service tool option.
2. At the Start a Service Tool display, select the Hardware service manager option.
3. At the Hardware Service Manager display, select the Logical hardware resources option.
4. At the Logical Hardware Resources display, select the System bus resources option.
5. At the Logical Hardware Resources on System Bus display, search for an I/O processor, combined
function I/O processor, or multifunction I/O processor that contains an asterisk (*) in the
description. This special character (*) indicates that this I/O processor is the load-source I/O
processor.
The special characters percent (%) and equals (=) might also appear in the description of logical
hardware resources. These characters indicate that those resources are alternate IPL resources. To
better understand the special characters that indicate load-source resources and alternate load-source
resources, use the Help function key (F1).
6. Move the cursor to the load-source IOP. To determine the location of the load-source IOP:
a. Select the Associated packaging resources option.
b. At the Packaging Resources Associated with a Logical Resource display, select the Display detail
option. Listed on the Packaging Hardware Resource Detail display is the frame ID and card
position of the FRU that contains the load-source IOP.
c. Select the Cancel function to return to the Packaging Resources Associated with a Logical
Resource display.
d. Select the Cancel function to return to the Logical Hardware Resources on System Bus display.
7. Select the Resources associated with IP option for the load-source IOP.
8. Page down until you find the disk unit with the special character * in its description. This is the
load-source disk unit.
9. Move the cursor to the load-source disk unit. To determine the location of the load-source disk unit:

126 System i and System p: Service provider information Service functions

 a. Select the Associated packaging resources option.
b. At the Packaging Resources Associated with a Logical Resource display, select the Display detail
option. Listed on the Packaging Hardware Resource Detail display is the frame ID and card
position of the FRU that contains the load-source disk unit.
c. Select the Cancel function to return to the Packaging Resources Associated with a Logical
Resource display.
d. Select the Cancel function to return to the Logical Hardware Resources on System Bus display.
10. Search for the I/O adapter that is above and closest to the load-source disk unit on the display. This
is the load-source IOA.
11. Move the cursor to the load-source IOA. To determine the location of the load-source IOA:
a. Select the Associated packaging resources option.
b. At the Packaging Resources Associated with a Logical Resource display, select the Display detail
option. Listed on the Packaging Hardware Resource Detail display is the frame ID and card
position of the FRU that contains the load-source IOA.
c. Select the Cancel function to return to the Packaging Resources Associated with a Logical
Resource display.
d. Select the Cancel function to return to the Logical Hardware Resources on System Bus display.

History file
The history file provides a high-level audit trail of the actions that are performed by the system.

The history file provides a high-level audit trail of the actions that are performed by the system. The
history file information can assist the system operator, the data processing manager, and the service
representative.

The commands that are used to display the history file vary depending on your operating system. For
information on service commands, see “Commonly used i5/OS service commands” on page 224.

Data is sent to the history file when:

v Fixes are installed on the system
v Fixes are temporarily or permanently applied
v Fixes are temporarily or permanently removed

Notes:
1. The term fix refers to a program temporary fix (PTF) to the Licensed Internal Code, operating
system, or other licensed programs.
2. You should submit a copy of the history file with every authorized program analysis report
(APAR).
3. 99xx messages can contain SRC information.

Low-level debug and data collecting procedures

Use these procedures to collect data for problems with Licensed Internal Code or hardware that you have
been unable to solve with other methods.

About this task

The low-level debug functions (Functions 63-70) use sub-functions. This means that these functions have
a function range inside them (00-FF) where you can display or enter information.

For more information on the low-level debug control panel functions, see “Low-Level Debug (LLD) panel
functions” on page 147.

Service functions 127

For information on using the Hardware Management Console (HMC) to perform control panel functions,
see Control panel functions.

Getting started
About this task

Before you start, ensure that Manual mode is selected.

To enable the low-level debug functions, perform the following steps:

1. At the control panel, select function 25.
2. Press Enter on the control panel.
3. Press the Increment (↑) button again. The number 26 appears in the Function/Data display.
4. Press Enter on the control panel. The low-level debug functions are now enabled.

Displaying data for functions 63 and 64

Use this procedure to collect data. Each function has a different amount of data to collect. Collect the data
for the range that is listed for each function in the following table.

About this task

Table 16. Data collection ranges. Functions 63 and 64
Function Description Range
63 Status SRC trace 6300 to 6318
64 Diagnostic SRC trace 6400 to 6420

Record the data:

About this task

Use the following procedure and record the data as shown.

1. Press the Increment (↑) button until the function you want appears in the Function display (example:
63).
2. Press Enter on the control panel; ** appears next to the function number to indicate that you are in
the sub-function mode. This is the entry point and exit point for sub-function mode).
If the data is xx _ _ _ _ FF (where xx = the function number), this function is not available.
3. Press the Increment (↑) button until 00 is next to the function number.
4. Press Enter on the control panel. Data appears in the display. Record the data.
5. Press the Increment (↑) button to continue to the next sub-function (example: 5401).
6. Press Enter on the control panel. Record the data.
7. Repeat steps 5 and 6, increasing the sub-function number one at a time and recording the data until
all the suitable data is collected.
8. Press the Increment (↑) or Decrement (↓) buttons to move from the last sub-function back to **
(example: 633F to 63**).
9. Press Enter on the control panel. Doing this takes you out of sub-function mode, and ** no longer
appears.

Results

Repeat steps 1 through 9 for additional data that you were instructed to collect.

Call your next level of support and give them the information you collected to write a LIC APAR.

128 System i and System p: Service provider information Service functions

Logical partitions
Logical partitions are the distribution of resources within a single system to make it operate as if it were
two or more independent systems.

Note: If the system has logical partitions, the terms: console, alternative console, IPL, SST, DST, load source,
alternate load source, power off, power on, panel function, product activity log, service action log, Licensed
Internal Code log, and operating system refer to the logical partition that you are servicing (unless
otherwise stated in a procedure, Failing Item, or Symbolic FRU).
Failed partition
Failures can be reported from the partition that experienced the problem with a resource. Attempt
to service from the failed partition unless otherwise directed.
System Attention Light
For partitions, the system attention light is represented as the partition’s State.
Powering off and on
Read and understand the power-off and power-on procedures referenced when a procedure
directs you to power on or power off a system or partition.
v For information on using the Hardware Management Console (HMC) to power on logical
partitions, see Activating a partition profile.
v For information on using the HMC to power off logical partitions, see Shutting down i5/OS
logical partitions.

Note:
v To perform a main storage dump or platform dump of a partition, you must use the Service
Focal Point. For information on using the Service Focal Point to perform a main storage dump
or a platform dump, see Performing a platform or main storage dump.
v When servicing a logical partition, you must use the service documentation that supports the
version and release of the logical partition. See “Determining the release level of a logical
partition” on page 130.

Examples: Missing or non-reporting system bus resources

On most systems with logical partitions, it is common to have one or more missing or non-reporting
system bus resources under Hardware Service Manager.

The following examples show some of the reasons why the system might show missing resources and
corresponding actions to take.
v Residual resource names in primary or secondary partitions after a reconfiguration of resources. When
resources are removed from a partition, there are two options:
– 1=Remove leaves the resource names (usually when switching resources across partitions
temporarily. This option is used when the customer intends to switch the resources back to the
original partition sometime in the future and wants to use the same resource names when the future
switch occurs). If this option is selected, the resource names will show as non-reporting in the
partition that they were removed from following the next IPL of that partition.
– 2=Remove and clear hardware resource(s) removes the resource names (when permanently moving
or removing the resource).
Corrective action: Work with the customer to understand why the option to leave resource names was
selected. These resources should be left as is if the customer intends to switch the resource back to the
partition from which they were removed. If they are removed and the resource is switched back to that
partition, a new resource name is created and the resource name is incremented. This will cause
problems with the device descriptor that uses this resource; for example, TAP01 being used by multiple
partitions.
v The resource has actually failed or has been removed from the system.

Service functions 129

 Corrective action: Find out why each missing or non-reporting resource exists. Follow normal
problem-determination procedures including analyzing the service action log.

Determining the release level of a logical partition

Use this procedure to determine the release level of the logical partition.
1. In the Navigation Area of the Hardware Management Console (HMC), open Server and Partition.
2. Select Server Management.
3. In the contents area, open the server which contains the partition profile with which you want to
work.
4. Open Partitions.
5. Right-click the partition.
6. Right-click Properties.
7. Select the General tab.

Locating a partition’s console and load source

Use this procedure to locate a logical partition’s console and load source.

About this task

Use this procedure to locate a logical partition’s console and load source.
1. In the Navigation Area of the Hardware Management Console (HMC), open Server and Partition.
2. Select Server Management.
3. In the contents area, open the server which contains the partition profile with that you want to work.
4. Open Partitions.
5. Right-click the profile.
6. Right-click Properties.
7. Select the Tagged I/O tab.

Results

Querying logical partition time and date

Provides procedure to determine the local partition time and date values for the primary partition.

About this task

Use this procedure to determine the local partition time and date values for the primary partition.
1. From the Main Menu, select Define or change the system.
2. From the Define or Change the System display, select Work with system values.
3. From the Work With System Values display, enter the Display option for the QDATE and QTIME
system values.

Results

Finding the SRC history list for a logical partition

About this task

Use this procedure to find the SRC history list that is created during an IPL of a logical partition.
1. In the Navigation Area of the Hardware Management Console (HMC), open Server and Partition.
2. Select Server Management.
3. In the contents area, open the server which contains the partition profile with that you want to work.
4. Open Partitions.

130 System i and System p: Service provider information Service functions

5. Right-click the partition.
6. Right-click Properties.
7. Select the Reference code tab.

Results

Accessing the control panel functions of a logical partition

Logical partitions should use the Hardware Management Console (HMC) to access control panel
functions.

About this task

For information on using the HMC to perform control panel functions, see Control panel functions.

Determining which logical partition owns a FRU or a system I/O resource

This procedure helps you locate the logical partition that owns a FRU or system I/O resource.

About this task

This procedure helps you locate the logical partition that owns a FRU or system I/O resource. It is used
to direct you to the correct logical partition in which to conduct a repair or exchange action.

Note: If you are locating a FRU, you are required to have the logical address or both the serial and the
part number.
1. In the Navigation Area of the Hardware Management Console (HMC), open Server and Partition.
2. Select Server Management.
3. In the contents area, right click the managed system.
4. Right click Properties.
5. Select the I/O tab.

Results

Selecting IPL source and mode for a logical partition

Use this procedure to set the IPL source and IPL mode for a logical partition.

About this task

Use this procedure to set the IPL source and IPL mode for a logical partition.
1. In the Navigation Area of the Hardware Management Console (HMC), open Server and Partition.
2. Select Server Management.
3. In the contents area, open the server that contains the partition profile with which you want to work.
4. Open Partitions.
5. Right click the partition.
6. Right click Properties.
7. Select the Settings tab.

Results

For more information on changing the IPL source for a logical partition, see Changing the IPL type for an
i5/OS logical partition. For more information on changing the IPL mode of a logical partition, see
Changing the operating mode for an i5/OS logical partition.

Service functions 131

Independent Auxiliary Storage Pool (IASP) and clustering
These service reference procedures include determining if a tower is switchable, and determining the
power controlling and current logical system ownership of a tower.

Determining if a tower is configured as switchable under iSeries OptiConnect

You can determine if a tower is configured as a switchable tower under iSeries OptiConnect by
performing the following procedure.

About this task

Note: To perform this procedure, you must have the resource name of the high speed link (HSL) I/O
bridge resource.
1. Move to the console of the system where you know the name of the HSL I/O bridge resource in the
tower.
2. Sign on to the System Service Tool (SST) or Dedicated Service Tool (DST).
3. From the SST or DST, select Start a service tool, then Hardware Service Manager.
4. From the Hardware Service Manager, select Logical Hardware Resources.
5. From the Logical Hardware Resources display, select High Speed Link Resources.
6. From the High Speed Link Resources display, select the function Include non-reporting resources.
7. Move the cursor to the HSL I/O bridge resource of the tower and select the Display detail option.
The Display HSL Information display appears.

Display HSL Information

HSL loop number . . . . . . . . . : 257

HSL I/O bridge resource

Type-model . . . : 1999-999 Status . . . . . : Operational
Serial number . . : 21-1111111 Part number . . . : 111111111111
Resource name . . : BC06 Mode: Switchable

Leading port to next resource . . . . . . . . . :

Link status . . : Operational Link type . . . : Copper
Type of connection . . . . . . . . . . . . . : Internal

Trailing port from previous resource . . . . . : A1

Link status . . : Disabled Link type . . . : Optical
Type of connection . . . . . . . . . . . . . : External

F3=Exit F6=Print F7=Follow trailing port F8=Follow leading port

F9=Include non-reporting resources F11=Display system information
F12=Cancel

Figure 70. Example Display High Speed Link (HSL) Information display

8. At the Display HSL Information display, locate the Mode information of the resource.

Note: If you cannot locate the Mode information, then this HSL resource is not part of a Cluster
Resource Group (CRG) and the tower where this HSL I/O bridge resource is located cannot
be configured as switchable under iSeries OptiConnect.
9. Is the mode listed as Private or is the mode not displayed for this resource?
v Yes = the tower where this HSL I/O bridge resource is located cannot be configured as switchable
under iSeries OptiConnect. This ends the procedure.
v No = the HSL I/O bridge resource has a mode of switchable. The tower is configured as a
switchable tower under iSeries OptiConnect. Continue with the next step of this procedure.

132 System i and System p: Service provider information Service functions

10. Record the HSL loop number, the type-model, and the serial number of the HSL I/O bridge
resource.

Note: You will need the type-model and serial number to identify the HSL I/O bridge on the other
system that can own this resource.

Determining the power controlling and current logical system ownership of a

tower
Determine the power controlling system of a tower and the current logical owning system.
1. From the Logical Hardware Resources screen, select High-Speed Link Resources.
2. Go to the HSL Loop with the tower you wish to learn about. Select option 5 (Display detail) and
press Enter.
3. Press F8 (Follow Leading Port) until you reach the tower you want to learn about.
4. Press F11 (Display System Information). There will be a section called SPCN System Information. That
will have the system serial number for the power controlling system. The current logical owning
system will be labeled as ″owner.″

Results

Determining the resource name and HSL loop number of an HSL I/O bridge
Determine the resource name and HSL loop number of the HSL I/O bridge resource in the alternate
system that can own a selected HSL I/O bridge resource.
1. Move to the console of the alternate system that can own the resources in the tower.
2. Sign on to the System Service Tool (SST) or Dedicated Service Tool (DST).
3. Select Start a Service Tool.
4. Select Hardware Service Manager.
5. Select Logical hardware resources.
6. Select High speed link resources.
7. Select the function Include non-reporting resources.
8. Search for the HSL I/O bridge resource name by selecting the Display detail option for each HSL
I/O bridge resource until you find the HSL I/O bridge resource that has the same type-model and
serial number you recorded for the HSL I/O bridge resource. For details, see “Determining the
power controlling and current logical system ownership of a tower.”

Service functions 133

 Display HSL Information

HSL loop number . . . . . . . . . : 257

HSL I/O bridge resource

Type-model . . . : 1999-999 Status . . . . . : Operational
Serial number . . : 21-1111111 Part number . . . : 111111111111
Resource name . . : BC06 Mode: Switchable

Leading port to next resource . . . . . . . . . :

Link status . . : Operational Link type . . . : Copper
Type of connection . . . . . . . . . . . . . : Internal

Trailing port from previous resource . . . . . : A1

Link status . . : Disabled Link type . . . : Optical
Type of connection . . . . . . . . . . . . . : External

F3=Exit F6=Print F7=Follow trailing port F8=Follow leading port

F9=Include non-reporting resources F11=Display system information
F12=Cancel

Figure 71. Example Display High Speed Link (HSL) Information display

9. Record the HSL loop number and Resource name for the HSL I/O bridge resource from the Display
HSL Information display.
10. Select the function Display system information from the Display HSL Information display.

Display HSL System Information

Local system type . . . . : 9406

Local system serial number: 10-0033333

HSL loop number . . . . . . . . . . . . . . . . . . . . . . . . : 257

HSL I/O Bridge resource

Type-model . . . . . : 1999-999 Status . . . . . . . . : Operational
Serial number . . . . : 21-1111111 Part number . . . . . . : 111111111111
Resource name . . . . : BC06 Mode . . . . . . . . . : Switchable

SPCN system information

System type . . . . . : 9406
System serial number : 10-0033333 Owner

Alternate system information

System type . . . . . : 9406
System serial number : 10-1234567

F3=Exit F6=Print F11=Display port information F12=Cancel

Figure 72. Example Display High Speed Link (HSL) Information display

11. Record the local system type and local system serial number with the HSL I/O bridge resource and
the HSL loop number you recorded for this system earlier. This ends the procedure.

Switching ownership of a tower’s switchable resources

It may be necessary for the local system to take or release ownership of a switchable resource.

134 System i and System p: Service provider information Service functions

About this task

You can use the Take/release ownership option on the Select I/O Debug Function display to have the local
system take ownership of a resource or to have the local system release its ownership of a resource.
Ownership of a resource indicates which system controls the functions of a resource. Ownership may be
released only by the system that presently owns it.

The following procedure will direct you to switch ownership of switchable resources in a tower from the
current owner to the alternate system that can own those resources. To perform this procedure, you must
know:
v The system that currently owns the switchable resources in a tower. This is the system that you are
going to release the resources from.
v The alternate system that can take ownership of the switchable resources.
v The resource name of the high speed link (HSL) I/O bridge resource and the HSL loop number on the
currently owning system that will release ownership.
v The resource name of the high speed link (HSL) I/O bridge resource and the HSL loop number on the
system that will take ownership.

Attention: Perform this procedure only if you are not able to switch the ownership of the resource
using the iSeries OptiConnect user interface. Cluster Resource Group (CRG) problems may occur as the
result of using this procedure when the iSeries OptiConnect user interface is available.
1. Determine the current owner of the switchable resources in the tower if you have not already done
so. (See the procedure “Determining the power controlling and current logical system ownership of a
tower” on page 133.)
2. Move to the console of the system that is the current owner of the switchable resources in the tower.
3. Sign on to System Service Tool (SST) or Dedicated Service Tool (DST).
4. Select Start a service tool.
5. Select Hardware Service Manager.
6. Select Logical Hardware Resources.
7. Select High speed link resources.
8. Select the function Include non-reporting resources.
9. Select Resources associated with loop.
10. Move the cursor to the HSL I/O bridge resource in the tower. Search for the resource name that the
currently owning system assigned to the HSL I/O bridge resource.
11. Select the I/O Debug option.
When you select the I/O debug option on an HSL I/O bridge that has the capability of being
switched, the I/O Debug Function display appears.

Note: The following menus are shown for example use only. Due to release updates, the menus that
appear on your display might be slightly different.

Service functions 135

 Select I/O Debug Function

Resource name . . . . . . . . . . : BC06

Type-Model . . . . . . . . . . . : 1999-999
Serial number . . . . . . . . . . : 21-1111111
Mode . . . . . . . . . . . . . . : Switchable

Select the following:

Take/release ownership

Selection

F3=Exit F12=Cancel

Figure 73. Example I/O Debug Function display

12. From the Select I/O Debug Function display, select the Take/release ownership option. The Confirm
Release of Resource Ownership display appears.

Confirm Release of Resource Ownership

This system presently has ownership of this resource.

You have requested that the ownership of this resource be released.

Resource details
Resource name: BC06
Type-Model . : 1999-999
Serial number: 21-1111111

Current owning system

Type. . . . .: 9406
Serial number: 10-0033333

Potential owning system

Type. . . . .: 9406
Serial number: 10-1234567

Warning: You should only attempt this action at the direction of your
service representative.

Press Enter to release the ownership of this resource.

F12=Cancel

Figure 74. Example Confirm Release of Resource Ownership display

Note: If you select option two to release ownership of the resource and another system currently
owns it, the following message appears at the bottom of the screen:

Ownership of this resource cannot be released. It is owned by another system.

13. Record the type-model and the serial number of the HSL I/O bridge resource if you have not
already done so.
14. Press Enter to confirm releasing the resource.
136 System i and System p: Service provider information Service functions
15. Move to the console of the other system that can take ownership of the switchable resources in the
tower.
16. Sign on to System Service Tool (SST) or Dedicated Service Tool (DST).
17. Select Start a service tool.
18. Select Hardware Service Manager.
19. Select Logical Hardware Resources.
20. Select High speed link resources.
21. Select the function Include non-reporting resources.
22. Move the cursor to the HSL I/O bridge resource in the tower. Search for the resource name that this
system assigned to the HSL I/O bridge resource.
23. Select the I/O Debug option.
24. From the Select I/O Debug Function display, select the Take/release ownership option. The Confirm
Ownership Change display will appear.

Confirm Ownership Change

You have requested that this system take ownership of this resource.

Resource details
Resource name: BC06
Type-Model . : 1999-999
Serial number: 21-1111111

Warning: You should only attempt this action at the direction of your
service representative.

Press Enter to take ownership of this resource.

F12=Cancel

Figure 75. Example Confirm Ownership Change display

25. Press Enter to confirm the ownership change. This ends the procedure.

Switching the mode of a tower’s switchable resources

This procedure provides instructions on how to switch the mode of switchable resources in a tower.

About this task

Note: To perform this procedure, the switchable resources in the tower must be owned by the power
controlling system for the tower. For information on switching ownership of the switchable
resources in a tower, see the procedure “Switching ownership of a tower’s switchable resources”
on page 134.

Attention: Perform this procedure only if you are not able to end the Cluster Resource Group (CRG)
using the OptiConnect user interface. CRG problems may occur as the result of using this procedure
when the OptiConnect user interface is available.
1. Move to the console of the power controlling system of the tower.
2. Sign on to System Service Tool (SST) or Dedicated Service Tool (DST).
3. Select Start a service tool.
4. Select Hardware Service Manager.
5. Select Logical hardware resources.
6. Select High speed link resources.

Service functions 137

 7. Select the function Include non-reporting resources.
8. Move the cursor to the HSL I/O bridge resource in the tower. Search for the resource name that the
currently owning system assigned to the HSL I/O bridge resource.
9. Select the I/O Debug option.
10. From the Select I/O Debug Function display, select the Change mode option. The following display
appears:

Confirm Mode Change

You have requested the following change to a logical resource:

Resource details
Resource name: BC06
Type-Model: 1999-999
Serial number: 21-1111111

Present value
Tower mode: Switchable

Requested value
Tower mode: Private

Warning: You should only attempt this action at the direction of your
service representative.

Press Enter to confirm the change.

F12=Cancel

Figure 76. Example Confirm Mode Change display

11. Is the present value of the tower mode a value that you want to change?
v Yes = proceed to the next step.
v No = The power is already in the mode you want it to be in. This ends the procedure.
12. Press Enter to confirm changing the mode of the resource.
If you press Enter at the Confirm Mode Change display, one of the following messages will appear:
v Change mode was successful.
v Unable to change mode for this hardware resource.
This ends the procedure.

Adding expansion units to a large configuration with SPCN firmware

update control
Add expansion units to a running system with ten or more expansion units, including those being added
with SPCN firmware update control.

About this task

Important:
v Continue with this procedure only if you were directed here from the Connect your
expansion unit topic.
v This procedure must be performed by an on-site service provider. If an on-site service
provider is not available, return to the procedure that sent you here and choose a different
option or contact your service provider.
1. Obtain a product engineering shell (PESH) and a celogin password.

138 System i and System p: Service provider information Service functions

a. Obtain the password for the HMC hscpe account.
1) If the user ID of hscpe has not been created, generate this user ID with a task role of hmcpe.
For more information about creating an HMC user ID, go to Creating an HMC user.
The user ID can also be created using the command mkhmcusr -u hscpe -a hmcpe --passwd
<mypwd> where <mypwd> is the password for the account.
2) If the password has been lost, reset the password.
For more information on changing HMC user passwords, go to Changing HMC user
passwords.
The password can also be reset from the command line using the command chhmcusr –u
hscpe –t passwd –v <newpwd>, where <newpwd> is the new password for the account.
b. Open a terminal session for user hscpe. To open a terminal session for user hscpe select one of
the following procedures:
Procedure 1
v Log off of the HMC, and then log back in as “hscpe” using the customer-supplied password.
v With your cursor blinking on the HMC desktop, click your right mouse button. This will
display the action box for terminals.
v Select rshterm to open a terminal session.
Procedure 2
If a remote command execution is enabled, then a secure shell (ssh) can be used to log in as
hscpe. At the restricted shell prompt type the command: ssh hscpe@localhost.
c. Obtain a pesh password from an authorized support center.
1) From the restricted shell window, run the lshmc –v command. The output of this command
will return several fields of information. The field labeled SE equates to the HMC serial
number. Record this information.
2) Find the field labeled N2 in the output from the lshmc command, record the HMC’s current
date.
3) Give the serial number recorded above and date from the HMC to the authorized support
center. They will generate the required pesh password needed to complete this procedure.

Note: If the serial number of the HMC is not registered, you will not be able to generate a
pesh password.
d. Obtain an ASMI celogin password from an authorized support center.
1) Launch the ASMI and record the system date and serial number from the “Welcome” screen.
2) Give the system date and system serial number obtained in the previous step to the
authorized support center. The authorized support center will provide the ASMI celogin
password.
e. Run the pesh command on the HMC.
1) From the restricted shell window, type the following command: pesh <serial number> where
<serial number> is the serial number recorded in step 1c1.

Note: Type all alpha characters used in the serial number in uppercase characters containing
no spaces or dashes.
2) When prompted for a password, type the pesh password provided by the authorized support
center. Ensure that the password is typed using all lowercase letters. When logged in, it will
display role=hmcpe and a command prompt.
f. Switch to root on the HMC.
1) At the pesh prompt, type su - and press Enter. When prompted, type the password for root.

Note: If the password has been lost, log in as hscroot and reset the password. For more
information, refer to Creating an HMC user.

Service functions 139

 2) Validate that you are now the root user by typing the whoami command on the HMC and
noting that the command returns root.
2. Obtain access to the PHYP prompt.
a. Access and then record the service processor IP address by issuing the command lssysconn -r all.
Find the entry in lssyscon that is resource_type=sys, sp=primary, and record its IP address.
b. Using the ASMI celogin password obtained in step 1d on page 139, log into ASMI as user
celogin. For information on setting up the ASMI refer to Managing the Advanced System
Management Interface (ASMI).
c. Under Network Services, select Debug Virtual TTY.
d. Enter 0 for both the partition ID and the session ID on the Debug Virtual TTY ASMI screen.

Note: Five minutes of inactivity on a virtual TTY connection allows the debug virtual TTY
connection to timeout and close.
e. Click Save Settings.
f. Telnet to the service processor on port 30002 to obtain the phyp prompt.
1) For the HMC telnet client, you do this by issuing the command telnet <service processor ip>
30002 where <service processor ip> is the name or IP address of the service processor
determined in step 2a. For example, telnet 9.5.32.12 30002
2) After the telnet session is established, wait for the ‘phyp#’ to indicate the phyp prompt is
available. This part of the procedure might take several seconds to complete.

Tip: The debug virtual TTY connection automatically closes after five minutes of inactivity.
Periodically returning to this screen and pressing Enter during this procedure will allow
you to avoid having to reconnect to the phyp prompt to enable SPCN firmware updates.
3. Disable SPCN firmware updates
a. From the phyp prompt enter the spcndownload -disable command to disable SPCN firmware
updates. The disable option will interrupt and disable the SPCN firmware updates.

Note:
v This option will begin an asynchronous process to stop the SPCN firmware updates. The
process usually takes less than one minute to complete. However, in extreme cases
where a large number of SPCN firmware updates are in progress when the stop step is
initiated, the disabled process may take up to an hour to complete.
v Disabling the SPCN firmware updates will not continue across a platform IPL. SPCN
firmware updates will be enabled following a platform IPL.
b. Enter the spcndownload -status command to determine if the disable process has completed.
Attention: Do not proceed to the next step until the disable is complete. Output from the
spcndownload -status command will let you know when the disable is complete.
4. Remove or open the back of the system.
5. Find the connector locations. If you need help finding the connectors on your expansion unit(s) or
system unit, refer to Connector locations.
6. Go to Connect the expansion units with SPCN cables.
7. Connect the ac power cables to the expansion units being added.

Tip: The power cable should be plugged into the power source prior to connecting it at the power
supply of an expansion unit.
If the expansion units have power switches ensure that they are in the on position. The expansion
units will power on automatically. Verify that the expansion units are powered on.

Note: For each expansion unit you just powered on, wait for the green power indicator to light up
on the expansion unit’s control panel. This might take up to ten minutes for each expansion

140 System i and System p: Service provider information Service functions

 unit’s green indicator to become lit. During this time, the yellow attention indicator might
become lit on the control panel of the expansion unit that just powered on.
After the green power indicators on all of the expansion units are lit, wait an additional ten minutes
for the hardware initialization to complete. and then go to step 8.
8. Go to Verify the System Power Control Network.
Depending upon various factors in the system configuration and procedures, you might see the
following error logs:
v 1000 9135 informational or permanent log due to an open SPCN loop.
v 1000 9139 informational log for SPCN closed loop in System Release SF240 or later.
v 1000 9137 permanent error logs because the RIO/HSL cables are not attached.
9. Go to Connect the units with RIO/HSL cables. After connecting the RIO/HSL cables, the resources
in the new expansion units will be initialized. Allow up to ten minutes for this to occur.
10. Go to Verify the new configuration is functioning. Depending upon various factors in the system
configuration and procedures, you might see the following error logs:
v B700 6907 information logs for each new expansion unit being added which has existing VPD
from a system that the expansion unit was previously attached to.
v B700 6985 informational logs before and after the B700 6907 information logs as well as B700 6984
informational logs to indicate a broken HSL loop.
11. Enable SPCN firmware updates using the PHYP prompt.

Note: If the phyp prompt session has been inactive for more than five minutes, it may have timed
out and you will need to reestablish the session using the procedure in step 2 on page 140.
a. After the PHYP prompt has been established, enter the spcndownload -enable command .

Note:
v This command enables the SPCN firmware updates.
v The enable option will enable, but not initiate SPCN firmware updates.
b. Enter the spcndownload - initiate command to start the required SPCN firmware updates. The
initiate option will asynchronously begin any required SPCN firmware updates.

Note: The SPCN firmware updates will continue to be processed after the command has
completed execution.
12. You might see one or more of the following firmware update informational logs. There is no need to
check for these log entries.
Broadcast SPCN firmware updates:
v Informational 10009107 (download started)
v Informational 100091DD (download done)
HSL/RIO SPCN firmware updates:
v Informational 1000910A (HSL/RIO download started)
v Informational 100091DE (HSL/RIO download done)
13. If the system is logically partitioned, you can now assign the new hardware to a partition without
waiting for the completion of the SPCN firmware updates.For more information about AIX®
partitions, refer to Dynamically managing physical I/O devices and slots. For more information
about Linux® partitions, refer to Dynamically managing physical I/O devices and slots on Linux. For
more information about i5/OS partitions, refer to Dynamically managing physical I/O devices and
slots.

Service functions 141

Control panel functions
Covers some control panel functions. Systems managed by an Hardware Management Console (HMC)
should use the HMC to perform control panel functions.

For details on using the control panel, see the following information.

Notes:
1. Systems managed by an HMC should use the HMC to perform control panel functions. For
information on performing control panel functions using an HMC, see Control panel
functions.
2. Some control panel functions might not be available on all system types.
3. The x can be any number 0 through 9, any letter A through F, or a blank.
4. If the customer was performing the function, find out why the customer selected the function
and verify whether it is complete.
5. If you cannot change the Function/Data display or complete the selected function, go to Start of
call procedure.

Values for IPL types, system operating modes, and speeds

Reference tables for IPL types, system operating modes, and speeds.

Table 17, Table 18, Table 19 on page 143, and Table 20 on page 143 describe the valid IPL types, system
operating modes, speeds, and firmware IPL modes that are used in control panel functions 01 and 02.
Table 21 on page 143 describes whether the Hardware Management Console (HMC) is active for HMC
managed systems.

Notes:
1. Systems managed by the HMC should use the HMC to perform control panel functions. For
information on performing control panel functions using the HMC, see Control panel
functions.
2. OS IPL types are displayed only when the OS IPL mode has been enabled from the operating
system.
Table 17. OS IPL types
IPL type Action or description
A IPL from disk using copy A of the system Licensed Internal Code.
B IPL from disk using copy B of the system Licensed Internal Code.
C Reserved for hardware service use only under the direction of Rochester development
support.

Attention: Severe data loss can occur with improper use of this function.
D IPL from media other than load-source disk. Alternate IPL for code installation support.

Table 18. System operating mode values

System operating
mode Action or description
Manual (M) Allows you to access DST and perform an attended IPL.
Normal (N) Allows you to access the operating system and perform an unattended IPL.

142 System i and System p: Service provider information Service functions

Table 19. IPL speeds
IPL speed Action or description Details
F Fast override for one IPL. Fast IPL run. Some hardware diagnostics are skipped.
S Slow override for one IPL. Full hardware diagnostics run. Use whenever hardware
is changed, for intermittent hardware failure, and on the
first installation IPL. The following diagnostics are run:
v Main storage tests.
v CEC Inter-chip interface tests (wire test).
v Extended Logical Built-in Self Tests.
V=F Use system-defined speed. Fast IPL set by system value (displayed at function 01).
V=S Use system-defined speed. Slow IPL set by system value (displayed at function 01).
V Fast IPL or slow IPL set by the Function 02 selection or the system default at each IPL.
system value (selected at function
02).

Table 20. Firmware IPL types

IPL type Action or description
P IPL from disk using copy P of the system Licensed Internal Code.
T IPL from disk using copy T of the system Licensed Internal Code.

Table 21. HMC indicators

HMC indicator Action or description
HMC=1 The HMC is connected.
HMC=0 The HMC is disconnected.

Accessing the control panel functions

There are various methods to access control panel functions, including the physical control panel, an
i5/OS virtual control panel or remote control panel, and through the Hardware Management Console
(HMC).

Physical control panel

Figure 77 on page 144 shows the control panel for the OpenPower® server model.Figure 78 on page 144
shows the control panel for all other server models.

Service functions 143

Figure 77. OpenPower server control panel

A LCD screen
B Decrement button
C Enter button
D Increment

Figure 78. Control panel

A Power push-button
B On/off power symbol

144 System i and System p: Service provider information Service functions

C Type and serial number label
D Function/data display
E Ethernet connector
F Power on light
v A blinking light indicates standby power to the unit.
v A constant light indicates full system power to the unit.
G System attention light

Note: The system attention light does not appear on the control panel on the model 570.
H Decrement
I Enter push-button
J Increment

To select a function number, press the Increment (↑) or Decrement (↓) button on the control panel. To
activate the function, press Enter on the control panel while the desired function number is displayed.

Note: The function that is displayed is not activated until you press Enter on the control panel.

Virtual or remote control panel

The i5/OS virtual control panel and remote control panel are graphical representations of the physical
control panel. They install through Operations Console and allow you to access control panel functions
using a PC. For information on using a virtual or remote control panel, see Operations Console virtual
and remote control panel.

HMC

If you are managing the system with the HMC, you should use the HMC to perform control panel
functions. The HMC affects the physical control panel in the following ways:
v Except for some limited auto-platform override function, such as Auto Power On Restart and Timed
Power On, the system operating mode value has no meaning.
v The OS IPL type value is disabled in functions 01 and 02.
v Functions 11–19 will not display partition SRCs. It will continue to display SRCs from the platform
LIC.
v Functions 21, 22, 34, and 65-70 are not selectable.

For information on using the HMC to access control panel functions, see Control panel functions.

Control panel function descriptions

This section lists control panel function topics.

Note: The primary control panel functions can be found in the Managing the control panel functions
topic.

Extended control panel functions

Control panel functions 21 through 99.

The extended control panel functions consist of two major groups:

v Functions 21 through 49, which are available when you select Manual mode.

Service functions 145

v Service provider Functions 50 through 99, which are available when you select Manual mode, then
select and enter the customer service switch 1 (Function 25), followed by service switch 2 (Function 26).

Notes:
1. When a function has no data to display, FF is shown.
2. The Customer extended panel functions can be found in the Managing the control panel
functions topic.

Service extended control panel functions:

Control panel functions 50 through 99.

Service functions 50 through 99 are enabled when you select Manual mode and enter function 25 (service
switch 1), then function 26 (service switch 2). Sub-functions are used with Functions 51 and 57 through
64.

To enable functions 50 through 99:

1. Select function 25 and press Enter. The display reads 25 00.
2. Use the Increment button to select function 26 and press Enter. The display reads 26 00.

Functions 50 through 99 are now available.

You can disable the service functions by selecting and entering either function 25 (service switch 1) or
function 26 (service switch 2).

To disable functions 50 through 99, select function 25 and press Enter. Functions 50 through 99 are then
no longer available.

Using Sub-functions:

How to access and use sub-functions.

About this task

To work with sub-functions, do the following:

1. Use the Increment or Decrement buttons to select the appropriate function and press Enter. The
function number appears with asterisks (**); for example, 57**. The two asterisks indicate that
sub-functions are available.
2. Press the Increment button. The first sub-function number appears; for example, 5700.
3. As the sub-function number is displayed, press Enter. The data associated with the sub-function
number is displayed.
4. Press the Increment button. The next sub-function number appears; for example, 5701.
5. As the sub-function number is displayed, press Enter. The data associated with the new sub-function
number is displayed.
6. Repeat these steps to gather all the data that is associated with the sub-function.
7. Use the Increment or Decrement buttons to return to the function display with asterisks; for example
57**.
8. Press Enter to exit the sub-functions.

Functions 50 to 54–Reserved CE functions:

These functions are reserved.

146 System i and System p: Service provider information Service functions

These functions are reserved.

Function 55–Platform dump override:

Use this function to view and change dump policy and override variables. This function is available in
manual operating mode when activated by the FSP and when the CE functions have been enabled.
1. Select Function 55 and press Enter to display 55**.
2. Select the function you want to perform (refer to the table below). Use the Increment or Decrement
button to scroll to the appropriate function. Press Enter to display 55nn, where nn is the function that
you selected.
Table 22. Override of platform dump functions in Function 55
Function Action or Description
00 View policy override settings
01 Policy: As Needed
02 Policy: Never
03 Policy: Always
04 Content Override - Maximum
05 Content Override - As Required
06 Content Override - Minimum
07 Content Override - Optimum

Functions 56 to 62–Reserved:

These functions are reserved.

These functions are reserved.

Low-Level Debug (LLD) panel functions:

Control panel functions 63 through 99.

You can enable these functions by selecting Manual mode and selecting Functions 25 and 26. The
following is a list of all the low-level debug (LLD) panel functions and a description of each.

Function 63–System status SRC trace:

Use this function to view a copy of the first word of the last 25 system status SRCs.

About this task

Typically, these are SRCs associated with the IPL sequence or power off sequence.
1. Select Function 63 and press Enter to display 63**.
2. Enter a sub-function between 0x00 and 0x18 to view the SRCs in sequential order, 0x18 being the most
recent. Press Enter to display 63nn, where nn is the function that you selected.

Function 64–Diagnostic status SRC trace:

Use this function to view a copy of the first word of the last 25 diagnostic status SRCs.

Service functions 147

About this task

Typically, these are SRCs associated with problem analysis and main store dump.
1. Select Function 64 and press Enter to display 64**.
2. Enter a sub-function between 0x00 and 0x18 to view the SRCs in sequential order, 18 being the most
recent. Use sub-functions 0x19 and 0x1A to read extended SRC data associated with SRC 00x18. Press
Enter to display 64nn, where nn is the function that you selected.

Function 65–Deactivate remote service:

Use this function to deactivate a remote service session.

Use this function to deactivate a remote service session. This function is available in manual operating
mode when activated by the OS.

Function 66–Activate remote service:

Use this function to activate a remote service session.

Use this function to activate a remote service session. This function is available in manual operating
mode when activated by the operating system.

Function 67–Disk unit IOP reset/reload:

Use this function to initiate an I/O processor dump and a disk unit I/O reset/reload.

Use this function to initiate an I/O processor dump and a disk unit I/O reset/reload. This function is
available in manual operating mode when activated by the OS. This function is enabled only when the
I/O processor of a displayed SRC supports a reset/reload function.

Function 68–Concurrent maintenance – power off:

Use this function to power off power domains to affect concurrent replacement of IOPs and IOAs.

Use this function to power off power domains to affect concurrent replacement of IOPs and IOAs. This
function is available in manual operating mode when activated by the OS.

Function 69–Concurrent maintenance – power on:

Use this function to power on power domains to affect concurrent replacement of IOPs and IOAs.

Use this function to power on power domains to affect concurrent replacement of IOPs and IOAs. This
function is available in manual operating mode when activated by the OS.

Function 70–IOP dump:

Use this function to initiate IOP dumps. This function is available in manual operating mode when
activated by the OS.

Use this function to initiate IOP dumps. This function is available in manual operating mode when
activated by the OS.

Functions 71 to 99–reserved:

These functions are reserved.

148 System i and System p: Service provider information Service functions

System Reference Code (SRC) Information
System reference codes (SRCs) are a sequence of data words (codes) that can help identify system status,
describe a failure (for example, hardware, Licensed Internal Code (LIC), or software), and identify the
failing unit and its location.

SRCs can display on the control panel, appear in a system console message, or appear in the product
activity log. For details, see “Product Activity Log” on page 92. For details on how SRC information
displays on the control panel, see “SRC formats.”

The system uses the following procedure to gather information about errors:
1. The system gathers information about an error as the system detects the error.
2. The Product Activity Log (PAL) records and stores the error information.
3. An SRC encodes information used to evaluate or identify a system-detected hardware or software
error, failure, or status. The failure information may include the failing condition or part (or unit) that
can be exchanged or replaced and its location.
4. The SRC links to the problem determination procedure when the element detecting the failure cannot
isolate the failing condition.
5. The SRC link completes the isolation process.

In summary, the SRC provides the first-failure-data-capture information. The customer or support
representative uses SRCs during problem determination, repair actions, and verification. The SRC
provides a link to the problem determination procedures (hardcopy or softcopy). Use the SRC and the
problem determination procedures to isolate the problem.

SRC formats
Describes the SRC record structure.

The control panel automatically displays the first word of the SRC and the extended word 1 data in
Function 11 when the panel shows an SRC (see “Word 1 - SRC general information” on page 150). You
can select other SRC words (Functions 12 through 19) by using the control panel Increment (↑),
Decrement (↓), and Enter buttons. Some portions of the SRC might not contain data. SRC records vary in
length (up to 36 bytes for words 1 through 9 and there may be up to 24 bytes of extended word 1 data)
and display as described in the following sections.

SRC records show with a -3 next to the function number in the Function/Data display on System Units
(for example, 11-3 xxxx xxxx).

The SRC record structure provides information about the machine at the time of the failure.

The control panel can display up to four words at a time. The first word of the SRC can consist of ASCII
or hexadecimal characters. The other eight words of the SRC consist of hexadecimal data. Function 11
displays the first word of the SRC, which can contain 8 to 32 characters (expanded word 1). In the
Product Activity Log (PAL) and other software displays, the SRC appears much like it does for earlier
releases, except for the possibility of word 1 containing up to 32 characters. Words display as a number
from 1 to 9 instead of Function 11 to 13, thus disassociating the word number from the function number.
Refer to “Product Activity Log” on page 92 for more information on the PAL and SAL. Refer to Table 23
on page 150 to see the SRC format.

Service functions 149

Example SRC record structure
Table 23. Example SRC record structure
SRC word or
FRU call-out Control panel Display
data function characters Format Description

1 11 1–8 Axxx uuuu uuuu = unit reference code

Bxxx uuuu If any of these SRCs appears in a serviceable

event view or in the control panel, the
operator or service provider must take some
action.

1 11 1–8 Cxxx uuuu uuuu = unit reference code

Dxxx uuuu Initial program load (IPL) progress codes.

1 – extended 11 9–32 text Additional text about the failure. This text
SRC varies by SRC.
information

2 12 1–8 MIGVEPff See “Hardware SRC formats” on page 155 for

details.

3 12 9–16 Hexidecimal Varies by SRC format. See “Hardware SRC

data formats” on page 155 for details.
4 12 17–24

5 12 25–32

6 13 1–8

7 13 9–16

8 13 17–24

9 13 25–32

Replacement 14–19 1–2 Hexidecimal FRU call-out data. Displays the replacement
priority data priority, part number, part type, and location
code.
Part number 14–19 3–9

Part type 14–19 13–16

Location code 14–19 17–32

Note: Select Function 20 to display machine type, model number, and processor feature code.

Word 1 - SRC general information

Word 1 is the 8-digit SRC. The SRC includes a 2-byte unit reference code (URC) and variable length
configuration and supporting data.

The URC is located in the second half of Word 1 of the SRC. This SRC (including the URC) is used
during problem analysis. You can identify the type of SRC record by the first digit in Word 1 using
Table 24 on page 151.

The type of SRC can be identified by the first digit in the function 11 data display as follows:

Function display Description

11 0xxx xxxx to 11 9xxx xxxx Hardware reported error.

150 System i and System p: Service provider information Service functions

Function display Description
11 Axxx xxxx Attention or action required. The system is waiting for a user action, or the
system is making the user aware of an event or condition that does not need
any user action. Examples:
1. This type of SRC is displayed on a tape IPL if the tape unit is not ready.
This requires user action.
2. This type of SRC is displayed when on demand resource allocations have
timed out. This does not require user action.
11 Bxxx xxxx Machine check or internal error detected by Licensed Internal Code. A
Licensed Internal Code component detected a system error. The problem
could be failing hardware or software. Follow the unit reference code tables.
11 Cxxx xxxx IPL status. Status SRCs are displayed to indicate the progression of the IPL.
These values can be:
v C1xx xxxx service processor
v C2xx xxxx secondary partition
v C3xx xxxx system processor
v C5xx xxxx LIC system hardware initialization
v C6xx xxxx Licensed Internal Code (LIC)
v C7xx xxxx Server firmware
v C9xx xxxx i5/OS Operating System
v CAxx xxxx Partition firmware
v Dxxx xxxx Diagnostic or power down status
11 Dxxx xxxx General system status. Status SRCs are displayed to indicate the status of
system functions when the console is not available. Some of these functions
are main storage dump or delayed power off.
Note: x = any hexadecimal number

Table 24. General System Reference Codes (SRCs)

Problem SRC Description
Machine 1xxx xxxx Problem reported by system power control network
problems
2xxx xxxx through 9xxx xxxx Hardware machine check, usually IO related
A1xx xxxx Service processor reference (error) codes
A2xx xxxx Logical partition reference codes
A6xx xxxx Licensed Internal Code reference codes
A7xx xxxx Platform Licensed Internal Code (LIC) Reference Codes
A9xx xxxx Reference codes
AAxx xxxx Partition firmware reference (attention) codes
B001 xxxx - B002xx xxxx, Reference codes
B003 xxxx Asynchronous communications reference codes
B004 xxxx - B005 xxxx Reference codes
B006 xxxx IOP common code
B008 xxxx - B010 xxxx Reference codes
B013 xxxx - B015 xxxx Reference codes
B017 xxxx - B022 xxxx Reference codes
B025 xxxx - B026 xxxx Reference codes
B028 xxxx Reference codes
B030 xxxx Reference codes
B038 xxxx Reference codes
B040 xxxx Reference codes
B045 xxxx Reference codes
B070 xxxx Reference codes
B075 xxxx Workstation adapter console reference codes

Service functions 151

Table 24. General System Reference Codes (SRCs) (continued)
Problem SRC Description
B1xx xxxx Service processor machine check
B143 xxxx Service Processor PAL entry
B2xx xxxx LPAR error conditions
B6xx xxxx LIC machine check and LPAR configuration machine check
B7xx xxxx Platform Licensed Internal Code (LIC) Reference Codes
B9xx xxxx Operating system machine check
BAxx xxxx Partition firmware reference (error) codes
Operator A1xx xxxx Operation interruption by service processor
intervention
A2xx xxxx Logical partition reference codes
A6xx xxxx Operation intervention by LIC
A7xx xxxx Licensed Internal Code (LIC) Reference Codes
A9xx xxxx Operation interruption by operating system
AAxx xxxx Partition firmware reference (attention) codes
IPL status C1xx xxxx IPL status for the service processor
C2xx xxxx General status for normal LPAR power on
C3xx xxxx IPL status for the system processor
C5xx xxxx IPL status for system hardware initialization
C6xx xxxx IPL status for LIC
C6xx 4400 Automatic main storage dump recovery (IPL) status
C6xx 441x Automatic power failure recovery (IPL) status
C6xx 4500 through 4509 DST IPL status
C700 xxxx Server firmware IPL status progress codes
C9xx xxxx IPL status for i5/OS operating system program.
CAxx xxxx Partition firmware progress codes
General status D1xx xxxx General status for the service processor
D6xx xxxx General status for Main Storage Dump Manager, LIC run-time
status, or LIC power off

Word 2 - System status information

Word 2 provides a fixed location for information common to all SRCs shown on the control panel.

Word 2 is available for all SRC formats except power and control panel. The service processor provides
this information at the time the SRC is displayed to the panel.

Notes for status indicators listed below:

1. For the coding of M, Main storage dump indicator, see
“Main Storage Dump Indicator (M).”
2. For the coding of I, IPL state indicator, see “IPL State
Indicator (I)” on page 153.
3. For the coding of G, IPL type last initiated indicator, see
“IPL Type Last Initiated Indicator (G)” on page 154.

Main Storage Dump Indicator (M):

Provides storage dump status.

The first hexadecimal digit that is displayed in Word 2 indicates whether the system started a main
storage dump and if it was successful. The indicator has the following meanings:
M Description
0 Dump was not initiated

152 System i and System p: Service provider information Service functions

1 Debug data exists, destructive data only
2 Debug data exists, main storage only
3 Debug data exists, main storage and destructive data only
4 Debug data exists, partial dump (hardware data only)
5 Debug data exists, hardware and destructive data only
6 Debug data exists, full dump (main storage and hardware data)
7 Debug data exists, extended dump (main storage, hardware data, and destructive data)
8 Debug data exists; dump failed after writing segment identifier (SID) 82 to disk
9 No debug data exists, destructive data access failed
A No debug data exists, main storage dump failed
B No debug data exists, destructive and main storage access failed
C No debug data exists, partial dump failed
D No debug data exists, hardware dump failed
E No debug data exists, full dump failed
F No debug data exists, extended dump failed

IPL State Indicator (I):

Indicates how far the IPL continued before the system displayed the SRC

The second digit that is displayed in Word 2 indicates how far the IPL continued before the system
displayed the SRC. The indicator has the following meanings.
Hex Digit
IPL State Description
0 Service processor IPL from start-up code in progress
1 IPL from random access memory (RAM) is running
2 Service processor task initialized
3 LIC initialization completed
4 Operational load of LIC is complete
5 Bus manager initialized
6 Main Storage initialization is complete
7 Load Source DASD connection established
8 Dedicated Service Tool (DST) or limited paging available
9 Storage management directories verified
A Authority structures verified
B Indexes verified
C Database verified
D LIC hand-off to operating system
E IPL is complete to sign on display
F Power down attempted

Service functions 153

IPL Type Last Initiated Indicator (G):

The third hexadecimal digit that Word 2 displays indicates the IPL type (IPL mode and environment) of
the last IPL performed, or the IPL running at the time of the failure.

The IPL type is coded as shown in Table 25.

Table 25. IPL type indicator
IPL Type A IPL Type B IPL Type C IPL Type D
Power-on IPL A B C D
Programmed IPL 1 2 3 4
Function 3 IPL 5 6 7 8
MSD IPL 9 E F N/A
Unknown IPL type (service 0 0 0 0
processor has been reset)

Power-on IPL
Includes the IPL that occurs automatically when someone turns on the main power switch or
starts power after a power failure. It also includes an IPL started by the timer and a remote IPL
started by a communication line.
Programmed IPL
An IPL that results from the PWRDWNSYS command with Restart=Yes*FULL specified.
Function 3 IPL
Uses the selected IPL options to load the system. It is started by selecting function 03 on the
control panel and pressing Enter.

Note: Selecting IPL type A or B (type C is reserved) with Function 02 causes an IPL from different areas
on the load source DASD. IPL type D is from the alternative load-source device, such as a tape or
optical device.

System Reference Codes (SRCs)

System Reference Codes information.
1. For information about general status SRCs, see “General status SRCs” on page 159.
2. For information about IPL status SRCs, see “IPL status SRCs” on page 159.
3. For information about other SRCs, see Reference codes.

System Reference Codes (SRCs)

Lists many, but not all, SRCs.

Note: This information does not list all SRCs. Start problem analysis with the Start of call procedure.

Table 24 on page 151 shows how SRCs are grouped. The SRC is a variable length structure.

The SRCs are displayed as a sequence of words that may be displayed by selecting different control panel
functions. Function 11 is shown automatically when an SRC is shown. You may select additional
functions through function 20 by using the Increment/Decrement (↑ ↓) switches and the Enter button.
There is also an option to include reference code details from the Work with Partition Status display. You
can also select SRC history option from the Display Partition Info menu.

The System Reference Code (SRC) Format Description:

The format of the SRC that you see depends on the system or server.

154 System i and System p: Service provider information Service functions

For more details about SRCs, refer to the Reference codes.

Hardware SRC formats:

SRC format examples.

Notes:
1. Other formats exist; if necessary contact your next level of support.
2. For more information on formats 60–63, see “LIC-Detected Problem Reference Code Formats”
on page 156.
Table 26. SRC format examples
Panel
function,
digits x to IOP
SRC y (from Device detected
Word left to IOP SRC IOP SRC SRC a failure LIC SRC LIC SRC LIC SRC LIC SRC
Number right) format 13 format 17 format 27 format 29 Format 60 format 61 format 62 format 63
1 11, 1-8 TTTT TTTT tttt rrrr B0XX A6xx B6xx B6xx A600
RRRR RRRR RRRR RRRR RRRR RRrr or RRRR
B7xx Rrrr
2 12, 1-8 MIGV MIGV MIGV MIGV MIGV MIGV MIGV MIGV
EP13 EP17 EP27 EP29 EP60 EP61 EP62 EP63
3 12, 9-16 BBBB BBBB BBBB BBBB PPPP cccc cccc cccc cccc AAAA
Ccbb Ccbb Ccbb Ccbb 0000 BBBB
4 12, 17-24 aaaa aaaa aaaa aaaa aaaa aaaa SAPP BBBB pppp pppp CCCC
UUFF Ccbb pppp pppp DDDD
5 12, 25-32 TTTT TTTT tttt TTTT aaaa aaaa qqqq qqqq EEEE FFFF
LMMM LMMM lmmm FMMV qqqq qqqq
6 13, 1-8 uuuu tttt lmmm TTTT tttt lmmm tttt qqqq qqqq GGGG
uuuu LMMM mmmm qqqq qqqq HHHH
7 13, 9-16 uuuu ZZZZ rrrr ZZZZ zzzz rrrr ssss ssss 0000 0000 BBBB JJJJ KKKK
uuuu RRRR Ccbb
8 13, 17-24 uuuu ssss ssss ssss ssss 0sss ssss NNNN 0000 0000 TTTT TTTT
uuuu 0000 MMMM 0MMM
9 13, 25-32 uuuu uuuu uuuu uuuu 0000 0000 0000 0000 0000 0000 SSSS SSSS
uuuu uuuu uuuu uuuu

Table 27. SRC format examples (continued)

SRC format Description
AAAA Type of I/O Bus (see “Logical address format” on page 108 — field ’A’).
aaaa Unit address.
BBBB System Bus Number (see “Logical address format” on page 108 — field ’B’).
BBBBCcbb Bus, bus, bus, bus, card, card, and board, board address (Direct Select Address or
DSA).
v For PCI system buses 0001-0003 and 0018-FFFF the Cc field is a one digit
multi-adapter bridge number and a one digit multi-adapter bridge function
number.
v For SPD system buses 0004-0017 the Cc field is a two digit card number.
CCCC System Board Number (see “Logical address format” on page 108 — field ’C’).
cccc cccc Component reference code. Format 62 varies by component.

Service functions 155

Table 27. SRC format examples (continued) (continued)
SRC format Description
DDDD System Card Number (see “Logical address format” on page 108 — field ’D’).
EEEE (see “Logical address format” on page 108 — Unit Address type — field ’E’).
FFFF (see “Logical address format” on page 108 — Unit Address type — field ’F’).
GGGG (see “Logical address format” on page 108 — Unit Address type — field ’G’).
HHHH (see “Logical address format” on page 108 — Unit Address type — field ’H’).
JJJJ (see “Logical address format” on page 108 — Unit Address type — field ’J’).
KKKK (see “Logical address format” on page 108 — Unit Address type — field ’K’).
LMMM Level indicator plus 3″ digit model number (for example, 0001).
lmmm Level indicator plus 3″ digit model number of failing device.
0MMM Model number of failing device (i.e. MMM=’001’).
MIGV EP General system status.
NNNN Number of disk device facilities that are missing.
PPPP Cause code.
pppp pppp Programming reference code.
qqqq qqqq Programming reference code qualifier.
RRRR Unit reference code (URC).
rrrr Outboard failing unit reference code (URC).
SAPP UUFF Unit address.
SSSSSSSS System Reference Code — this SRC is used to determine why the primary console
failed to respond.
ssss Serial number of failing unit.
TTTT Type number or card identification number (hex).
tttt Outboard failing unit type number (i.e. 6607).
uuuu Unit-specific data.
ww SRC type.
ZZZZ Reserved.

Logical Partition - Work with Partition Status System Reference Code Descriptions and Actions:

For information on logical partition reference codes, see reference codes for logical partitions.

For information on logical partition reference codes, see Reference codes for logical partitions.

LIC-Detected Problem Reference Code Formats:

Reference code formats.

Formats 60–63 in Table 1. SRC format examples represent the formats for Licensed Internal Code (LIC)
SRCs.
v Format 60 is used for LIC Attention SRCs.
v Format 61 is used when LIC detects a LIC programming problem.
v Format 62 is used when LIC detects an IOP Bus or IOP programming problem.
RRRR LIC unit reference code (URC).

156 System i and System p: Service provider information Service functions

cccc LIC Component Reference Code (CRC). Identifies the LIC component and subcomponent that
generated the SRC.
pppp LIC Program Reference Code (PRC). Identifies the LIC class or component that generated the SRC
and the specific error detected.
qqqq LIC Program Reference Code Qualifier. SRC words found at functions 15-3 through 19-3 or 15-3 and
16-3, depending on the format, provide additional error isolation information that is specific to
the Program Reference Code. One or more of these words may be ’0000 0000’. Format 61 has up
to 5 words of PRC Qualifier, in words 5-9. The PRC determines the number of PRC qualifer
words. The content of words 5-9 is dependent on the value in word 4. Format 62 has the PRC
qualifier ONLY in words 5-6; there is physical address and type information in words 7-9.
BBBB Ccbb
Bus/Card/Board identifiers of failing component (direct select address)
@@@@ Unit address
ssss Serial number of failing unit
TTTT Type number or card identification number of failing component (hex 2xxx through 9FFF). May be
0000, if system data is not available at the time the SRC is signaled.
ZZZZ Reserved
mmmm
Model number of failing component (hex 2xxx through 9FFF). May be 0000, if system data is not
available at the time the SRC is signaled.
CCCC Cause code
NNNN
Number of disk device facilities missing
MIGV EP
General system status (see “System Reference Code (SRC) Information” on page 149 for more
information.)
x Any hexadecimal number

Notes:
1. For information about Function 11 and 12, refer to “System Reference Code (SRC)
Information” on page 149.
2. Format 60 may contain data in a format other than that shown. Format 60 is an old VLIC
format, which some new LIC components use. It does not have the component reference code
and program reference code that format 61 and 62 have (61 and 62 were specifically defined
for the new LIC). Format 60 is mostly component-specific with no key information to indicate
format (the developer has to interpret it).
3. Refer to Licensed internal code (LIC) isolation procedures and perform the problem isolation
procedure used by the reference code to further define any significant data.

LIC Unit Reference Code Groups

Provides reference for four-digit unit reference codes.

The four-digit unit reference codes follow. These codes are grouped by their first 2 or 4 digits. The groups
are:
Group Number
Description
00-01 Machine Check Handler
02 Storage Mgmt

Service functions 157

03 Exception Mgmt
04 IPL
05 Process Mgmt
06 Resource Mgmt
07 Modula–2 Support
08 LID Manager
09 Link Loader
0B Authority
10 Tasking / Queueing
11 Machine Facilities
12 Database
13 Journal
14 Reclaim
15 Translator
16 Source/Sink
17 Common Error Types
18 Power IPL status
19 MUTEX
20–27 Hardware-related errors
30 MSD from POWER Hypervisor
40 IPL status
41 Install IPL status
42 Storage Mgmt IPL status
43 LinkLoader IPL & runtime status
440x Main store dump IPL status
441x Continuously Powered Main Storage IPL Status
45 DST IPL status
4A-4F Database IPL status
50 DST status
5120-5128
LIC Common machine check
52 I/O processor failure
53 Logical partition configuration
55 I/O DASD subsystem status
69 I/O hardware error
70-71 Communications
72 UPS Interface
74 JAVA Virtual Machine

158 System i and System p: Service provider information Service functions

77 I/O HRI
78 Private Address Space Environment
CE Remote DST
CF Optical I/O Subcomponent
F1 POWER Hypervisor™
FD LIC Error

Each reference code is divided into these sections:

v Description
v Service recovery action
v Service problem analysis procedure

To determine the meaning and service action for the SRC, see Using system reference codes.

A main storage dump is taken for most of the LIC URCs unless otherwise indicated in the description of
the URC.

IPL status SRCs

As the system performs an IPL, SRCs appear on the control panel. The SRCs indicate the status of the
IPL and are often useful in problem analysis.

For a information on IPL status SRCs, see List of progress codes.

General status SRCs

Refer to List of system reference codes.

For a list of general status SRCs, see List of system reference codes.

Initial program load (IPL) information

Linked topic index for IPL information.

For information on performing an IPL using the Hardware Management Console (HMC), see Powering
on and off the system using HMC.

For information on performing an IPL using the Advanced System Management Interface (ASMI), see
Using the system power control.

IPL type, mode, and speed options

Set the IPL options from function 02 on the control panel. To permanently change the IPL speed use the
CHGIPLA command.

Note: Systems managed by the Hardware Management Console (HMC) should use the HMC to perform
control panel functions. For information on performing control panel functions using the HMC, see
Control panel functions.
v Use function 01 to display the current IPL option, including IPL speed. This is the option and speed
that the system will use at the next IPL. Refer to Function 01: Display selected IPL type, system
operating mode, and IPL speed for more information about function 01.
v Refer to the information in Table 19 on page 143 for speed override definitions.
v Use the HDWDIAG (hardware diagnostics) parameter of the CHGIPLA command to permanently change the
IPL speed. The values are: The default shipped value *MIN (minimal) for fast diagnostics and *ALL for
all (full) diagnostics.
Service functions 159
IPL speed recommendations
v Use CHGIPLA *MIN, or Function 02 F or V=F for most IPLs (to perform a fast IPL that uses minimum
diagnostics).
v Use CHGIPLA *ALL, or Function 02 S or V=S, if you change hardware or suspect an intermittent hardware
failure (to perform a slow IPL that uses all diagnostics).
v Use CHGIPLA *ALL, or Function 02 S or V=S during the first Install IPL. You can set this at the panel
with Function 02; it affects only the one IPL because the next IPL will again pick up the value set with
CHGIPLA.

For more information about:

v OS IPL types, see Table 17 on page 142.
v Firmware IPL types, see Table 20 on page 143.
v IPL modes, see Table 18 on page 142.
v IPL speeds, see Table 19 on page 143.
v Control panel functions, see “Control panel function descriptions” on page 145 or the system operator
information.

Methods to perform IPL

Methods used to perform IPL.
Table 28. Methods to perform IPL
Methods Description
POR Power on reset IPL. The system was powered off and powered on. During the power on,
all hardware runs diagnostic tests if the IPL speed is set to slow. If the IPL speed is set to
fast, some diagnostic functions will be overridden. For more information on IPL speeds, see
IPL type, mode, and speed options.

You can perform this IPL from either the control panel or the Hardware Management
Console (HMC). For information on the control panel, see Control panel functions. For
information on using the HMC, see Powering on and off the system using HMC.
F03 Attention: No system shutdown is performed before the IPL. The use of this function can
cause loss of data.
Control panel Function 03 starts a Load IPL. This differs from a POR IPL because no power
off and power on sequence is done. This means a system shutdown is not performed and
not all hardware diagnostics are performed during the IPL. Input-output processors (IOP)
are reset using a software POR equivalent.

You can perform this IPL from either the control panel or the Hardware Management
Console (HMC). For information on the control panel, see Control panel functions. For
information on using the HMC, see Powering on and off the system using HMC.
Programmed IPL This IPL is started by the operating system. A PWRDWNSYS command with RESTART
without parameters (*YES) will initiate this IPL.
Remote power on An unattended IPL is started from a remote location. Normal mode must be selected, the
system power must be turned off, and the user must set specific indicators (see the system
operation information).
Automatic restart An unattended IPL is started automatically after a power failure. Normal mode must be
selected and the user must set specific indicators (see the system operation information).
Power on by This IPL is started by an internal clock. Normal mode must be selected and the user must
date/time set specific indicators (see the system operation information).

Alternate installation IPL

Enable alternative installation IPL.

160 System i and System p: Service provider information Service functions

To enable an alternate installation IPL, select the dedicated service tool (DST) option to Work with alternate
installation device; see “Work with Dedicated Service Tools environment” on page 24 or “Work with
alternate installation device” on page 28. This option is available in DST from control panel function 21 or
a type D IPL.

For more information on alternate IPL, see Performing an alternate IPL.

Platform IPL sequence

Provides steps for initial program load.

About this task

The IPL consists of the following steps:

1. Service processor’s performing power-on tests and loading the system processor
2. POWER Hypervisor initialization
3. If the system is partitioned, POWER Hypervisor loads the partition’s SLIC code
4. Licensed Internal Code (system) initialization
5. Installing or starting the operating system program

Results

For information on IPL status SRCs, see “IPL status SRCs” on page 159.

For information on IPL for i5/OS logical partitions, see Restarting and shutting down i5/OS in a logical
partition.

Service processor initialization

The service processor runs on its own power boundary and continually monitors hardware attributes and
the environmental conditions within the server.

Functions performed

The service processor runs on its own power boundary and continually monitors hardware attributes and
the environmental conditions within the server. The service processor is controlled by firmware and does
not require an operating system to be running to perform its tasks.

When external power is applied to the system, the service processor is activated. The service processor
does the following:
v Runs diagnostic routines to verify its hardware and firmware.
v Gathers vital product data (VPD) from the electronic components in the server.

When the service processor has successfully completed these tasks, it is in the standby state. The control
panel displays 01. You can now power up the server.

When you power on the server using the power button on the control panel, the Advanced System
Management Interface (ASMI), or the Hardware Management Console (HMC), the service processor turns
on the system power. The service processor does the following:
v Runs diagnostic routines to verify the operation of the system processor and system memory.
v Verifies that it can communicate with the environmental sensors and monitors in the system.

When the service processor completes these diagnostics, it turns control over to a system processor.
Server firmware starts executing on the system processor.

Service functions 161

Abnormal ending

The service processor ends an IPL when a condition is detected that prevents the base machine from
functioning. If an IPL stops, an SRC appears on the control panel, and the system attention light goes on.
The SRC indicates the failing condition.

Licensed Internal Code (LIC) initialization

Includes functions like setting the internal processing unit registers and arrays.

Functions performed

The following list is a high-level description of the functions that are performed by LIC during an initial
program load (IPL):
1. LIC sets the internal processing unit registers and arrays.
2. When the initialization is complete, LIC signals the service processor of the event.
3. LIC enters the disabled state (task dispatcher is disabled). After the service processor starts the
processing unit, the earlier constructed queue is made ready. The LIC then does its normal work-time
functions.

See “IPL status SRCs” on page 159 for information that is displayed on the control panel during an IPL.

Abnormal ending

LIC ends an IPL when a condition is detected that prevents the machine from doing work. The service
processor sends the correct SRC to the control panel.

Conditions that cause LIC initialization to fail are:

v LIC hangs (loops or waits), causing a LIC initialization time-out. The processor gives control to the
service processor which, in turn, ends the IPL.
v LIC that is not compatible with the control storage.
Some of the LIC is in main storage in an area that is known as the LIC overlay area. If this code is not
compatible with resident code in control storage, the IPL might end during the LIC initialization phase.
v Bad data on file.
If bad data is not detected when read from the file but is detected by the LIC initialization routine, the
IPL ends with an SRC. If bad data is on the file, use the Main storage dump manager option from the
Start a Service Tool display under DST to save the main storage dump to removable media. You must
install the LIC again to correct this problem. If the system does not complete an IPL after initializing
the LIC again, the LIC tape is bad.
v Hardware errors.
If hardware errors occur during the LIC initialization step, the IPL ends. If the hardware error is
associated with the file, you might need to install the LIC again.

At any point in the LIC initialization phase, errors that end machine processing during an IPL can occur.
If this occurs, indicators are set to the data function. The machine check error log buffer, LIC log, or the
Product Activity Log contain information about the condition that caused the ending.

Initialization output

The output that is created when the LIC is initialized consists of the following:
v Machine status information saved in the machine initialization status record (MISR).
v Status codes for an initial program load displayed on the control panel for long-running IPL functions.
v Product Activity Log and LIC log information that service personnel need to service the machine.

162 System i and System p: Service provider information Service functions

Data descriptions
v Preceding stopped data
v Bad page table

Log entries:

Logging is a function of Licensed Internal Code and starts during Licensed Internal Code initialization.

Logging is a function of Licensed Internal Code and starts during Licensed Internal Code initialization.
Licensed Internal Code parts (see “Licensed Internal Code” on page 164) send log records to the product
activity log. Licensed Internal Code input/output managers do much of the error machine check
controlling.

The IOPs also have the ability to send data into the product activity log. Log records from the IOPs are
processed by the Reliability Availability Serviceability (RAS) Focal Point Common Class I/O Manager
Task in Licensed Internal Code. The following are the types of log entries from the IOP:

Asynchronous Log Report

This is a bus-level record that is used when the I/O processor has detected a critical failure. The
asynchronous log report is used when the IOP cannot communicate with Licensed Internal Code or the
service processor.

Log Notification Record

This is a log record that is reported to the system from the IOP after the RAS connections have been set
up.

Log Information Record

This is an information-only record that is reported to the system after the RAS connections have been set
up. The information records (statistics) are logged as product activity log information.

The following list describes the attributes of the product activity log:
v Permanent errors that do not stop the system
v Machine check data when available on the next IPL (if power was not switched off before doing the
next IPL)
v Any temporary errors necessary for problem analysis
v Data in multiple formats
v RAS error information and bus level asynchronous log report
v Device driver reported records
v Some dumps and trace data
v Volume information (statistics) data records

A formatted printout of the product activity log records is available by using the Product activity log
option from the Start a Service Tool display under Dedicated Service Tools (DST).

Status SRCs
Status system reference codes (SRCs) indicate the current state of the system for informational purposes.

Status SRCs appear on the system or partition control panel during the following processes:
v System IPL
v DST functions (local or remote)
Service functions 163
v Dump functions
v System power-down

For more information on SRCs, see the following:

v For status SRCs, see “IPL status SRCs” on page 159.
v For general SRCs, see “General status SRCs” on page 159.
v For reference codes for logical partitions, see Reference codes for logical partitions.

Licensed Internal Code

Lists various fixes and PTF packages.

Fixes and cumulative PTF packages

Between code releases, problems that are found with the code are fixed with program temporary fixes
(PTFs).

The term PTF can refer to a Licensed Internal Code, an operating system, or other IBM licensed program
fix. Because some PTFs repair problems that might appear to be hardware failures, your actions with
PTFs are important for both the customer and for IBM. It is often difficult to tell the difference between a
hardware failure and a code problem that is fixed by a PTF.

For information on server firmware, Hardware Management Console (HMC), and operating system fixes,
see Getting fixes.

The customer is responsible for maintaining fixes to Licensed Internal Code and the operating system.

To display the Licensed Internal Code fixes that are on your system, see “Displaying Licensed Internal
Code fixes” on page 165. To display the operating system fixes and cumulative PTF packages that are on
your system, see “Displaying i5/OS PTFs” on page 222.

Some PTFs fix problems that might appear to be hardware failures. Always ensure that the recommended
PTFs are applied before you exchange hardware.

Cumulative PTF packages

Cumulative PTF packages contain fixes for a given release of the i5/OS operating system and associated
licensed programs. You should install the entire cumulative PTF package after you first load or reload the
operating system and periodically throughout the release as defined in your maintenance strategy.

PSP listings

Obtain information about preventive service planning (PSP) by contacting the customer’s software service
provider.

Before generating a LIC APAR, ask your next level of support to screen the APAR and enter the
symptoms of the problem into the service support system.

Licensed programs

Licensed programs are represented by names in the form xxxxyyy, where xxxx is the base operating
system software and yyy is a unique, 3-character alphanumeric identifier.

164 System i and System p: Service provider information Service functions

Displaying Licensed Internal Code fixes
You can use the Start Service Tools, Dedicated Service Tools, or the HMC to determine the Licensed
Internal Code fixes that are on the system.

About this task

To determine the operating system fixes that are on the system, see “Displaying i5/OS PTFs” on page
222.

Use the Start Service Tools (SST) to display Licensed Internal Code (server firmware) fixes. If it is not
available, use the Dedicated Service Tools.

Note: You can also use the HMC if your system is managed by an HMC.

Using SST to determine the Licensed Internal Code level

1. Type STRSST at an i5/OS command line and press Enter. The Start Service Tools (SST) Sign On display
is displayed.
2. Type in your user ID and password and press Enter.
3. Select Start a Service Tool.
4. Select Display/Alter/Dump.
5. Select Display/Alter storage.
6. Select Licensed Internal Code (LIC) data.
7. Scroll down and select Advanced analysis.
8. Scroll down and select FLASHLEVELS.
9. When the Specify Advanced Analysis Options screen is displayed, press Enter.
The PTFs for server firmware updates are displayed with the Licensed Internal Code product
(5722999) and begin with the prefix MH. For example, MHnnnnn where nnnnn is the number associated
to the specific server firmware fix.

Results

Note: During the normal shut down of the service partition, i5/OS verifies that the firmware level on the
service processor is at the same level as the i5/OS firmware load source (PTF level). If they are
different, then the firmware is updated. This process is known as LS Flash Synching (Firmware
Load Source to Fsp Flash synchronization).

Using DST to determine the Licensed Internal Code level

1. Access DST. For details, see “Accessing Dedicated Service Tools” on page 3.
2. Select the Work with Licensed Internal Code option from the Use Dedicated Service Tools (DST) display.
3. Select the Display Licensed Internal Code option.
4. Select the Fix information option.
5. Select F4 (Prompt) to display a list of Licensed Internal Code fixes. The status information is
displayed (pending, or applied permanently or temporarily).
6. To display detailed information about a specific fix, use the Select option.

Note: To display PTF requirements, supersede information, and dependent fix information, use the
function keys on the Display Fix Information display.

Utilities to install and restore i5/OS Licensed Internal Code

Before performing problem analysis for Licensed Internal Code, ensure that the latest level of Licensed
Internal Code is on your system.

Service functions 165

To verify that the customer has the latest Licensed Internal Code fixes applied, perform one of the
following:
v If the latest cumulative PTF package is applied, you can assume that the latest Licensed Internal Code
fixes are on your system. To view a list of the cumulative PTF packages that are installed on your
system, see “Displaying i5/OS PTFs” on page 222.
v To view a list of the Licensed Internal Code fixes that are installed on your system, display the
information about Licensed Internal Code fixes from DST. For more information, see “Displaying
Licensed Internal Code fixes” on page 165. The first entry that is displayed is the latest.

For more information on fixes, see “Fixes and cumulative PTF packages” on page 164.

For information on fixes for the Hardware Management Console (HMC), see HMC fixes

For information on server firmware fixes, see Server firmware fixes.

Utility to install Licensed Internal Code

Installing the Licensed Internal Code erases all information on the load-source disk unit, makes the data
on the remaining disk units (including customer data) inaccessible, and copies the Licensed Internal Code
from removable media to the load-source disk.

Installing the Licensed Internal Code erases all information on the load-source disk unit, makes the data
on the remaining disk units (including customer data) inaccessible, and copies the Licensed Internal Code
from removable media to the load-source disk.

The system disk units might not be accessible because data is arranged over multiple drives on the
system. After you complete the install procedure, consider the customer data destroyed. The customer
can install the operating system and the system data from removable media after you complete the install
procedure. To exchange the Licensed Internal Code without destroying customer data, see “Utility to
restore Licensed Internal Code” on page 167.

Use this utility to install Licensed Internal Code when one of the following occurs:
v The load-source disk has been replaced.
v The system does not contain customer data and Licensed Internal Code.
v The instructions for a new Licensed Internal Code release specify that you cannot use the restore
Licensed Internal Code utility.

The system Licensed Internal Code might be on the customer’s system save media, the IBM distribution
IBM Software Manufacture and Delivery (ISMD) media, or the Licensed Internal Code save media.

Notes:
1. If there is a set of distribution or save media, start the installation with the first tape or optical
device.
2. For instructions on loading the optical device, see the System Startup and Problem Handling
information.
3. If the console is not powered on, SRC A600 500x is displayed. Power on the display, then
select Function 21 on the control panel to make DST available. For details, see Function 21:
Service tool initiation.
4. The Licensed Internal Code level (with the PTFs applied) is returned to the level supported at
the time the media was saved.
5. If you use Volume 1 of the IBM distribution media, you do not apply any PTFs. The operating
system reflects that no Licensed Internal Code PTFs have been applied. For more information
on PTF levels, see “Displaying Licensed Internal Code fixes” on page 165.

166 System i and System p: Service provider information Service functions

While this utility is running, the control panel displays SRCs until DST becomes active. After DST is
active, the displays on the console prompt the user and show the install status.

Installing LIC
1. Perform steps 1 through 9 of the alternate IPL to DST procedure. For details, see “Performing an
alternate IPL to DST (type D IPL)” on page 6.
2. Select the Install Licensed Internal Code option on the Install Licensed Internal Code display.
Attention: The Install Licensed Internal Code and Initialize System option destroys all data on the
system, including customer data. Select the Install Licensed Internal Code and Initialize System option
from the Install Licensed Internal Code display.
3. When the Install Licensed Internal Code - Confirmation display appears, press F10 to continue.

Note: A series of displays appears on the console throughout the process to show the installation
status. User intervention might be required.
4. The system automatically performs a disk IPL and the Install the Operating System display appears.
To install the operating system, select the Continue installing the operating system option. See the system
operation information for details on how to install the operating system.

Note: When the procedure is complete, remove the media from the removable media unit.
This ends the procedure.

Utility to restore Licensed Internal Code

Install the new Licensed Internal Code in place of the system’s existing Licensed Internal Code without
losing customer data already on the system.

Restoring Licensed Internal Code completely exchanges all Licensed Internal Code with a new level of
code. The Restore Licensed Internal Code option copies all system Licensed Internal Code from media
and puts it on a disk.

Select this utility to do the following:

v Install the new Licensed Internal Code in place of the system’s existing Licensed Internal Code without
losing customer data already on the system.
v Update a system’s Licensed Internal Code to a new release.
v Reinstall Licensed Internal Code when DST is not operational.

The system Licensed Internal Code might be on the customer’s system save media, the IBM distribution
(ISMD) media, or the Licensed Internal Code save media.

Notes:
1. If there is a set of distribution or save media, start the installation with the first tape or optical
device.
2. For instructions on loading the optical device, see the System Startup and Problem Handling
information.
3. The Licensed Internal Code level (with the PTFs applied) is returned to the level supported at
the time the media was saved.
4. If you use Volume 1 of the IBM distribution media, you do not apply any PTFs. The operating
system reflects that no Licensed Internal Code PTFs have been applied. For more information
on PTF levels, see “Displaying Licensed Internal Code fixes” on page 165.

Restoring LIC
1. Perform steps 1 through 8 of the alternate IPL to DST procedure (see “Performing an alternate IPL to
DST (type D IPL)” on page 6 for instructions).

Service functions 167

2. Select Install Licensed Internal Code option from the Install Licensed Internal Code display.
3.
Attention: The Install Licensed Internal Code and Initialize System option destroys all data on the
system, including customer data. Be sure to select the Restore Licensed Internal Code option from
the Install Licensed Internal Code display. Select the Restore Licensed Internal Code option from the
Install Licensed Internal Code display.

Note: Displays appear on the console throughout the process to show the restore status. User
intervention might be required.
4. The system automatically performs a disk IPL and the IPL or Install the System display appears.
To install the operating system, select the Install the operating system option. See the system
operation information for details on how to install the operating system.

Note: When the procedure is complete, remove the media from the alternate IPL unit.
This ends the procedure.

Authorized Program Analysis Report (APAR)

Submit problem analysis report.

Report problems in the system program or code to IBM. When you find a problem with the Licensed
Internal Code, you can submit a LIC APAR. Program problems are tracked using an authorized program
analysis report (APAR). An APAR is a request for the correction of a program defect. Because operating
system and Licensed Internal Code fixes might solve program and LIC problems, perform the procedures
in “i5/OS or LIC APAR information” on page 222 before submitting the report.

System architecture and configuration

Topic index for system architecture and configuration.

System power overview

System power overview topic index.

Power supply
Provides power supply description and link to other information.

Power for the iSeries systems is supplied by one or more power supplies. Each power supply provides all
the voltages that are needed in the system. Two or more installed power supplies provide redundancy
and allows power supply replacement with the system powered on. For information on the power
distribution, see Dual power installation configurations.

Battery power unit

The battery power unit provides temporary auxiliary power to the tower in the event of an ac power
loss.

The battery power unit is available on the 5074 iSeries I/O expansion tower. It provides temporary
auxiliary power to the tower in the event of an ac power loss.

System Power Control Network (SPCN)

Problems detected by SPCN are reported to the operating system and logged.

The SPCN is a concept of power distribution and control for the iSeries system. Problems detected by
SPCN are reported to the operating system and logged. You can work with the SPCN information by

168 System i and System p: Service provider information Service functions

selecting System Power Control Network (SPCN) under the Hardware Service Manager function. For
more information on how to work with the SPCN information under the i5/OS Hardware Service
Manager, see “SPCN menu flow.”

SPCN power components

Most power components in a system contain an SPCN node. The SPCN node contains a
microprocessor-based controller that controls and monitors the power in that node. The SPCN node
functions in the SPCN network and connects the points necessary for controlling power, sending
commands, and reporting status.

There is one primary node in a system. All other nodes are secondary nodes.

Primary node

The primary node is located in the system unit and is the controlling node in the network. This node is
located on a separate card that is installed in the rear of the system or is part of the backplane in the PCI
cage. The primary node is programmed to issue network commands and poll for status from secondary
SPCN nodes in the network.

The primary node monitors the status of the power supplies, regulators, and backup power (BBU). The
primary node is powered on as long as there is ac power to the frame. It communicates with the
operating system by exchanging commands and network status.

The primary node collects command responses and error status from the secondary nodes and formats
them for return to the operating system.

Secondary node

The secondary node is a microprocessor-based controller located on a card, or on a backplane.

Each secondary node is programmed to collect unit power status and respond to commands from the
primary node. The secondary node also controls the unit’s display panel. The following information is
displayed on the unit display panel:
v Normal - Type, model, serial number of the unit and type, model, serial number of the power
controlling system
v Error - Type, model, serial number of the unit and power reference code

In frames with a PCI system bus, the secondary node is located on a card in the PCI cage, or on the
backplane.

SPCN addressing

Each unit in the SPCN network is identified and located by a four-character frame address and a
two-character unit address. A frame address is assigned by the primary node or by the operating system
and will usually be 3Cxx, where xx is any hex digit. A unit address is fixed and is either 00 or 01.

SPCN menu flow

To work with the SPCN information, select the System Power Control Network (SPCN) option under the
Hardware Service Manager function.

Service functions 169

 Hardware Service Manager

Warning: This utility is provided for service representative use only.

System unit . . . . . . . : 9406-500 10-xxxxx

Release . . . . . . . . . : V3R6M0 (1)

Select one of the following:

1. Packaging hardware resources (systems, frames, cards,...)

2. Logical hardware resources (busses, IOPs, controllers,...)
3. Locate resource by name
4. Failed non-reporting resources
5. System power control network (SPCN)
6. Work with service action log
7. Display label location worksheet

Selection
_

F3=Exit F6=Print configuration F9=Display card gap information

F10=Display resources requiring attention F12=Cancel

Figure 79. Example Hardware Service Manager display for Model 5xx (in the full or limited environment)

Note: For more information on Hardware Service Manager, see “Hardware Service Manager” on page 43.

When you select the System power control network (SPCN) option on the Hardware Service Manager
display, the first System Power Control Network display shows advisory information. It informs you that
there might be a delay before the System Power Control Network main menu display appears. You must
press Enter to continue.

System Power Control Network

Internal processing is being done to display the

configuration of the system power control network.

Up to five minutes may be required from the

time you press Enter at this display.

Press Enter to continue

F3=Exit F12=Cancel

The second System Power Control Network display allows you to choose the frame or unit with which
you want to work.

170 System i and System p: Service provider information Service functions

 System Power Control Network

Type options, press Enter.

5=Display detail

Serial
Opt Frame Unit Type Number Fault
_ 01 0 .... 00-00000 No
_ 01 1 .... 00-00000 No
_ 02 0 5070 10-55555 No
_ 02 1 5070 10-55555 No
_ 03 0 .... 00-00000 No
_ 03 1 .... 00-00000 No
_ 04 0 .... 00-00000 No
_ 04 1 .... 00-00000 No
_ 05 0 .... 00-00000 No
More...

F3=Exit F5=Refresh F12=Cancel

Fields on the System Power Control Network display:

Allows you to work with Opt, Frame, Unit, Type, Serial number, and Fault fields.

Opt

This field allows you to choose to work with the frame or unit components.

The following options are available for the Opt field: 5 (Display detail). For details on this option, see
Display Detail option.

Frame

This field refers to one of the system frames. The value is the SPCN address.

Unit

The unit value is a 01, 0C, or 00; a unit value of zero indicates a system frame node.

Type

This field shows the product type of the frame or unit.

Serial number

This field shows the serial number of the frame or unit.

Fault

This field indicates whether a power fault currently exists on that frame or unit. You can find information
on the fault in either a message to the system operator or a power reference code on the unit.

Display Detail option:

Show detailed SPCN information.

You can select the Display detail on the System Power Control Network (SPCN) display to show detailed
SPCN information about a frame or unit.

Service functions 171

Fields on the Display detail for Frame display:

The display detail for frame option shows details for a frame, such as alert status, serial number, and so
on.

If you select the Display detail next to the entry for a frame, the Display detail for frame display
appears.

Display Detail for Frame

Frame . . . . . . . . . : 01 Load Id. . . . . . . . . . : AB109388

Type. . . . . . . . . . : 9301 Reference code . . . . . . : 0000
Model . . . . . . . . . : 001 Alert status . . . . . . . : 31
Serial number . . . . . : 10-2984631 Extended status. . . . . . : 543F

AROS part number. . . . . . . . . . . . . . . : WW193874772G

Responding to polls . . . . . . . . . . . . . : Yes
Primary frame . . . . . . . . . . . . . . . . : Yes
Power sequence complete . . . . . . . . . . . : Yes
Fault . . . . . . . . . . . . . . . . . . . . : No
UEPO switch . . . . . . . . . . . . . . . . . : On
Cable type for connector J15 . . . . . . . . : Optical
Cable type for connector J16 . . . . . . . . : Optical
Cable present for connector J18 . . . . . . . : Yes

Press Enter to continue.

F3=Exit F12=Cancel

The fields in this display have the following meanings:

Frame This field shows the frame address.
Type This field shows the product type of the frame.
Model This field shows the model number of the frame.
Serial number
This field shows the serial number of the frame.
Load ID
This field shows the load identifier of the frame Licensed Internal Code.
Reference code
This field shows the error code for the frame. Starting with version 4 release 5, this field will
always be 0000.
Alert status
This field shows the status of the frame SPCN node.
Extended status
This field provides additional status information for the frame.
AROS part number
This field shows the alterable read-only storage (AROS) part number.
Responding to polls
This field indicates whether the frame is responding to polling requests from the Primary SPCN
node. Field values are Yes or No.

172 System i and System p: Service provider information Service functions

Primary frame
This field indicates whether this is the primary frame. Field values are Yes or No.
Power sequence complete
This field indicates whether the frame power sequencing completed. Field values are Yes or No.
Fault This field indicates whether a power or functional fault currently exists. Field values are Yes or
No.
UEPO switch
This field indicates whether the unit emergency power-off (UEPO) switch is on or off.
Cable type for connector J15
This field indicates the presence or type of cable. Field values are None, Copper, or Optical.
Cable type for connector J16
This field indicates the presence or type of cable. Field values are None, Copper, or Optical.
Cable type for connector J18
This field indicates whether a cable for connector J18 is present. Field values are Yes or No.

Fields on the Display Detail for Unit display:

The display detail for unit option shows details for a unit, such as alert status, serial number, and so on.

If you select option 5 (Display detail) next to the entry for a unit, the following display appears with
detailed information about the unit:

Note: The Display status of regulators function key (F6) on the Display Detail for Unit display is not
recommended for service representative use.

Display Detail for Unit

Frame . . . . . . . . . : 01 Load Id. . . . . . . . . . : 123FE305

Unit. . . . . . . . . . : 1 Reference code . . . . . . : 0000
Type. . . . . . . . . . : 9902 Alert status . . . . . . . : 23
Model . . . . . . . . . : 001 Extended status. . . . . . : 142E
Serial number . . . . . : 10-2984631

AROS part number. . . . . . . . . . . . . . . : WS12948773JH

Battery present . . . . . . . . . . . . . . . : Yes
Last battery capacity test date . . . . . . . : 05/22/95 MM/DD/YY
Last battery capacity test time . . . . . . . : 10:53:02 HH:MM:SS
Next battery capacity test date . . . . . . . : 08/20/95 MM/DD/YY
Next battery capacity test time . . . . . . . : 10:53:02 HH:MM:SS
Power sequence complete . . . . . . . . . . . : Yes
Fault . . . . . . . . . . . . . . . . . . . . : No

Press Enter to continue.

F3=Exit F6=Display status of regulators F12=Cancel

The fields in this display have the following meanings:

Frame This field shows the frame address.
Unit This field shows a 1 or C.
Type This field shows the product type of the unit.
Model This field shows the model number of the unit.

Service functions 173

Serial number
This field shows the serial number of the unit.
Load ID
This field shows the load identifier of the unit Licensed Internal Code.
Reference code
This field shows the error code for the unit. Starting with version 4 release 5, this field will
always be 0000.
Alert status
This field shows the status of the unit SPCN node.
Extended status
This field provides additional status information for the unit.
AROS part number
This field shows the alterable ROS part number.
Battery present
This field indicates whether a battery is present. Field values are Yes or No. The following fields
on battery information contain data when the field value is Yes:
Last battery capacity test date
This field gives the date of the last battery test in the format MM/DD/YY.
Last battery capacity test time
This field gives the time of the last battery test in the format HH:MM:SS.
Next battery capacity test date
This field gives the date of the next battery test in the format MM/DD/YY.
Next battery capacity test time
This field gives the time of the next battery test in the format HH:MM:SS.
Power sequence complete
This field indicates whether or not the power sequence is complete. Field values are Yes or No.
Fault This field indicates whether a power or functional fault currently exists. Field values are Yes or
No.

High Speed Link and Remote I/O

High Speed Link (HSL), also known as Remote I/O (RIO), resources provide the connection between
system I/O busses and the system processor.

HSL/RIO resources are normally configured in loops with the system unit having an HSL/RIO controller
resource that handles routing of the data between the system processor and the system I/O busses.
System I/O busses connect to the loop with HSL I/O adapter or RIO adapter resources. When you view
the logical resources of a High Speed Link loop using Hardware Service Manager, you will see:
v HSL controller resource(s) (called Local High Speed Link Network Interface Controllers (Local HSL NICs)
in V5R1).
v HSL controller resource(s) of other processing units in the RIO loop, called Remote High Speed Link
Network Interface Controllers (Remote HSL NICs).
v HSL loop resource(s) under the controller listed above the loop.
v HSL I/O adapter resource(s) under the loop listed above the adapters.
v The System Bus Adapter Resource(s) under the HSL I/O adapter resource(s) option. From this level and
below, I/O resources appear the same way as they do in the System bus resources option from Display
Logical Resources in the Hardware Service Manager menu.

HSL/RIO links consist of these items:

174 System i and System p: Service provider information Service functions

v A port from either the controller or an adapter on the loop.
v An HSL/RIO connection which is either an internal connection or an external HSL/RIO cable.
v A port from either an adapter on the loop or the controller.

Loops start and end on the same port pair of an HSL/RIO controller, for example, the A0 and A1 ports.

When you view an HSL/RIO controller or adapter resource in HSM, you can select Display detail option
to view the status and information about the links on that resource.

There are two ports on each HSL/RIO resource. The Leading link usually refers to the connection between
the resource’s 0 port to the next HSL/RIO resource on the loop. The Trailing link usually refers to the
connection between the resource’s 1 port to the next HSL/RIO resource on the loop.

In some cases a link is an internal connection in a system unit or expansion tower. In that case the link
will be labeled as ″internal″ and there will not be port label information.

When port pairs are on a system unit they are labeled on the frame as A0 and A1; B0 and B1; and so on,
or as –Tx. When port pairs are on an expansion tower they are labeled on the frame as 00 and 01, or as
Tx.

Multi-adapter bridge
A multi-adapter bridge is a resource which provides the connection between PCI I/O processors and a
system PCI bus under an HSL I/O or RIO adapter.

A multi-adapter bridge is a resource which provides the connection between PCI I/O processors and a
system PCI bus under an HSL I/O or RIO adapter. The bridge controls a set of card positions that are
labeled “PCI Bridge Set” on the frames of system units and expansion towers. There can be more than
one multi-adapter bridge resource connected to a system bus. Each bridge resource operates
independently from any other bridge on the system bus and the bridge controls only the card positions in
its own PCI bridge set.

Resource names
Covers how to display and change resource names.

Communications lines, I/O processors, and devices are system resources. All system resources are
identified by a resource name. To list the system resources, or display and change resource names:
v See “Hardware Service Manager” on page 43.
v Enter the resources command:
– WRKHDWRSC

During an IPL, all powered-on resources that do not have a name are assigned a name. The Licensed
Internal Code assigns the name according to the order in which the resource reports to the system. The
resource name is used for identification (by the Licensed Internal Code) during the next IPL, on displays,
in printouts, and during system configuration.

Note: Many system resources are identified by both logical and packaging resource names. The logical
and packaging hardware resources have different resource names.

Use the following tables to identify the logical and packaging system resources. For more information on
system resources, see “Hardware Service Manager” on page 43 and “Product Activity Log” on page 92.

Service functions 175

Table 29. Logical resource naming formats
Name Description Example
A Disk (device) A1
BC Bus controller BC01
BCC Bus controller (expansion adapter) BCC01
BD Bus extender driver BD01
BR Bus extender receiver BR01
BUS Bus BUS01
CC Communications IOP CC01
CEC System (logical)*** CEC01
CMB Multiple Function IOP CMB01
CTL Workstation I/O adapter CTL01
DC Storage controller (disk, tape, diskette, optical) DC01
ERR Inoperative resource** ERR01
I Diskette I1
LIN Communications IOA LIN01
LINE Communications port CMN01
MP Main (system) processor MP01
MS Main storage card MS01
OPT Optical drive OPT01
PN Control panel PN01
SI Storage IOP SI01
SP Service processor SP01
T Tape device (external) T1
TC Tape device (internal) TC
UNK Unknown resource* UNK0001
WS Workstation I/O processor WS01
See Note Printer (device) P1
See Note Workstation (device) W1
Note: Names for displays and printers are defined by the user as any two characters.
* An unknown resource (UNK) is one that is assigned to an I/O processor that is not operational, or to a
device that the operating system does not recognize.
** An inoperative resource (ERR) is one that is not operational. Full vital product data might not be provided.
*** A system resource (CEC) is a collection of all logical resources that are attached to the processor. It also
indicates the type, model, and serial number of the system.

Table 30. Packaging resource naming formats

Name Description Example
C Card C01
CE Card enclosure (rack-mounted) CE01
DE Device enclosure (rack-mounted) DE01
EE Card enclosure (enclosure-mounted) EE01

176 System i and System p: Service provider information Service functions

Table 30. Packaging resource naming formats (continued)
Name Description Example
EMD Device (enclosure-mounted) EMD01
EMP Control panel (enclosure-mounted) EMP01
FR Frame FR01
SD Stand-alone device SD001
SYS System (packaging)* SYS01

v * A system resource (SYS) is a collection of all packaging resources that are contained within, or
attached to the system unit.

Hardware configuration restrictions

Lists restrictions that apply for the hardware that is associated with resources

The following restrictions apply for the hardware that is associated with resources. For more information,
see “Hardware Service Manager” on page 43.
v If you move a workstation I/O processor (IOP), you must move the attachment cable that is connected
to the IOP to the card position along with the IOP.

Note: The cable must be moved because the configuration for the IOP is tied to the resource name of
the IOP, which follows the serial number of the card.
v If you move a communications I/O adapter (IOA), you must move the cables that are connected to the
IOA along with the IOA.

Note: The cable must be moved because the configuration for the lines is tied to the resource name of
the IOA, which is based on the serial number of the IOA card.

Communications card, cable, and wrap connector reference

A few of the communication cards, cables, and wrap connectors include: single-port communications
adapter card and TPAC wrap connector, high speed communications card and wrap connector wiring,
and the advanced PCI communications console cable.

Single-port communications adapter card and TPAC wrap connector

Note: TPAC = Two-Port Adapter Cable.

Table 31. Single-port communications adapter card wrap connector. This adapter wrap connector is also used for the
25-pin D shells on the two port adapter cable.
Communications adapter V.24-RS232 adapter
card wrap connector Connector pin card X.21 adapter card V.35 adapter card

1 cable ID 3 1 CID 3 CID 3 CID 3

2 to 3 2 XD XD-A XD-A

3 to 2 3 RD RD-A RD-A

4 to 5 4 RTS XD-B XD-B

5 to 4 5 CTS RD-B RD-B

Service functions 177

Table 31. Single-port communications adapter card wrap connector (continued). This adapter wrap connector is also
used for the 25-pin D shells on the two port adapter cable.
Communications adapter V.24-RS232 adapter
card wrap connector Connector pin card X.21 adapter card V.35 adapter card

6 to 20 6 DSR IND-A Not Used

7 7 SGND SGND SGND

8 to 16,18 8 CD SET-B RX-A

9 to 11,17 9 DCERS Not Used CD

10 cable ID 2 10 CID 2 CID 2 CID 2

11 to 9,17 11 STBY DCLK-A CTS

12 cable ID 1 12 CID 1 CID 1 CID 1

13 cable ID 0 13 CID 0 CID 0 CID 0

14 to 21,22 14 Not Used Not Used DX-B

15 to 23 15 TCLK IND-B DSR

16 to 8,18 16 Not Used Not Used TX-A

17 to 9,11 17 RCLK SET-A RTS

18 to 8,16 18 WRAP DCLK-B DX-A

19 to 24,25 19 Not Used Not Used Not Used

20 to 6 20 DTR CTL-A Not Used

21 to 14,22 21 RLB Not Used RX-B

22 to 14,21 22 RI Not Used TX-B

23 to 15 23 RATE CTL-B DTR

24 to 19,25 24 DTE Not Used Not Used

25 to 19,24 25 TI Not Used Not Used

178 System i and System p: Service provider information Service functions

High speed communications card and wrap connector wiring
Table 32. High speed communications
Wrap connector pin to pin Connector pin Signal destination

4 to 5, 8 4 RTS A to CTS A, CD A

5 to 4 5 CTS A to RTS A

7 to 9, 43, 49, 50 7 SGND to CID 0, CID 1, CID2, CID 3

8 to 4 8 CD A to RTS A

9 to 7 9 CID 0 to SGND

10 to 12, 40 10 DTE clock A to RCLK A, TCLKA

11 to 14 11 RI to Remote loop back

12 to 10 12 RCLK A to DTE clock A

14 to 11 14 Remote loop back to RI

15 to 45 15 Local loop back to test indicator

18 to 37 18 TD A to RD A

20 to 34 20 RD B to TD B

21 to 22, 25 21 RTS B to CTS B

22 to 21 22 CTS B to RTS B

25 to 21 25 CD B to RTS B

27 to 29, 41 27 DTE clock B to RCLK B, TCLK B

28 to 47 28 RSGND to TSGND

29 to 27 29 RCLK B to DTE clock B

34 to 20 34 TD B to RD B

35 to 39 35 DTR B to DSR B

36 to 38 36 DTR A to DSR A

37 to 18 37 RD A to TD A

Service functions 179

Table 32. High speed communications (continued)
Wrap connector pin to pin Connector pin Signal destination

38 to 36 38 DSR A to DTR A

39 to 35 39 DSR B to DTR B

40 to 10 40 TCLK A to DTE clock A

41 to 27 41 TCLK B to DTE clock B

43 to 7 43 CID 1 to SGND

47 to 28 47 TSGND to RSGND

49 to 7 49 CID 2 to SGND

50 to 7 50 CI 3 to SGND

Advanced PCI communications console cable

Table 33. Advanced PCI communications console cable
Signal designation Adapter connector pin number DCE connector pin number
Ready for sending (CTS) to RTS 2 8
Data set ready (DSR) to DTR 4 6
Transmit data to Received data 6 3
Signal Ground (SGND) 9 5
Signal Ground (SGND) 10 5
Received data to Transmit data 13 2
DTR/CD to DSR 15 1,4
Signal Ground (SGND) 27 5
Request to send (RTS) to CTS 33 7

Cryptographic processor card and wrap connector wiring

Table 34. Cryptographic processor card and wrap connector wiring
Signal designation Wrap connector pin to pin
CD to RTS,CTS 1 to 7,8
RD to TD 2 to 3
DTR to DSR 4 to 6

180 System i and System p: Service provider information Service functions

Two-port communications adapter card and wrap connector wiring
Table 35. Two-port 232/ac dc
Wrap connector pin
to pin Connector pin EIA 232 or V.24 EIA 366 or V.25 X.21

1 Cable ID (CID) 3 1 CID 3 P1 CID 3 P1 CID 3 P1

2 to 3 2 XD P1 Not Used XD-A P1

3 to 2 3 RD P1 PWI P1 RD-A P1

4 to 38 4 DSR P1 Not Used IND-A P1

5 to 6, 18 5 DCERS P1 DG RV P1 Not Used

6 to 5, 18 6 STBY P1 NB2 P1 DCLK-A P1

7 to 8, 36 7 RLB P1 NB4 P1 Not Used

8 to 7, 36 8 Not Used Not Used Not Used

9 to 10 9 XD P2 Not Used XD-A P2

10 to 9 10 RD P2 PWI P2 RD-A P2

11 to 15 11 DSR P2 Not Used IND-A P2

12 to 13, 33 12 DCERS P2 DG RV P2 Not Used

13 to 12, 33 13 STBY P2 NB2 P2 DCLK-A P2

14 to 44, 46 14 Not Used Not Used Not Used

15 to 11 15 DTR P2 Not Used CTL-A P2

16 to 29, 30 16 CD P2 DSC P2 SET-B P2

17 17 SGND P2 SGND P2 SGND P2

18 to 5, 6 18 RCLK P1 RCV1 P1 SET-A P1

19 to 20 19 RTS P1 DPR P1 XD-B P1

20 to 19 20 CTS P1 PND P1 RD-B P1

21 to 39 21 TCLK P1 RCV2 P1 IND-B P1

Service functions 181

Table 35. Two-port 232/ac dc (continued)
Wrap connector pin
to pin Connector pin EIA 232 or V.24 EIA 366 or V.25 X.21

22 to 23, 35 22 Not Used Not Used Not Used

23 to 22, 35 23 WRAP P1 NB8 P1 DCLK-B P1

24 to 25, 37 24 TI P1 DLO P1 Not Used

25 to 24, 37 25 DTE P1 CRQ P1 Not Used

26 to 27 26 RTS P2 DPR P2 XD-B P2

27 to 26 27 CTS P2 PND P2 RD-B P2

28 to 32 28 TCLK P2 RCV2 P2 IND-B P2

29 to 16, 30 29 Not Used Not Used Not Used

30 to 16, 29 30 WRAP P2 NB8 P2 DCLK-B P2

31 to 43, 45 31 RI P2 ACR P2 Not Used

32 to 28 32 RATE P2 NB1 P2 CTL-B P2

33 to 12, 13 33 RCLK P2 RCV1 P2 SET-A P2

34 34 SGND P1 SGND P1 SGND P1

35, 22, 23 35 CD P1 DSC P1 SET-B P1

36 to 7, 8 36 RI P1 ACR P1 Not Used

37 to 24, 25 37 Not Used Not Used Not Used

38 to 4 38 DTR P1 Not Used CTL-A P1

39 to 21 39 RATE P1 NB1 P1 CTL-B P1

40 40 CID 2 P1 CID 2 P1 CID 2 P1

41 41 CID 1 P1 CID 1 P1 CID 1 P1

42 42 CID 0 P1 CID 0 P1 CID 0 P1

43 to 31, 45 43 Not Used Not Used Not Used

182 System i and System p: Service provider information Service functions

Table 35. Two-port 232/ac dc (continued)
Wrap connector pin
to pin Connector pin EIA 232 or V.24 EIA 366 or V.25 X.21

44 to 14, 46 44 DTE P2 CRQ P2 Not Used

45 to 31, 43 45 RLB P2 NB4 P2 Not Used

46 to 14, 44 46 TI P2 DLO P2 Not Used

47 47 CID 3 P2 CID 3 P2 CID 3 P2

48 48 CID 2 P2 CID 2 P2 CID 2 P2

49 49 CID 1 P2 CID 1 P2 CID 1 P2

50 50 CID 0 P2 CID 0 P2 CID 0 P2

ISDN wrap connector and connector pin

Table 36. ISDN
Wrap connector pin to pin Connector pin ISDN

1 Cable ID (CID) 3 1 CID 3

2 to 3 2 FLASHER TRIG

3 to 2 3 Jumper to FLASHER DISCH

4 to 38 4 OPTO OUT/DEGLITCH IN

5 to 6, 18 5 FLASHER OUT

6 to 5, 18 6 OPTO OUT/DEGLITCH IN

7 to 8, 36 7 VCC OPTO

8 to 7, 36 8 Not Used

9 to 10 9 +XMIT TE DRIVER (+DATA IN)

10 to 9 10 +RCV TE DSHL (+DATA OUT)

11 to 15 11 RES

12 to 13, 33 12 Not Used

13 to 12, 33 13 Not Used

Service functions 183

Table 36. ISDN (continued)
Wrap connector pin to pin Connector pin ISDN

14 to 44, 46 14 Not Used

15 to 11 15 Not Used

16 to 29, 30 16 Not Used

17 17 SGND

18 to 5, 6 18 DEGLITCH DISCH

19 to 20 19 Not Used

20 to 19 20 Not Used

21 to 39 21 DEGLITCH BASE

22 to 23, 35 22 Not Used

23 to 22, 35 23 Not Used

24 to 25, 37 24 Not Used

25 to 24, 37 25 Not Used

26 to 27 26 -XMIT TE DSHL (-DATA IN)

27 to 26 27 -RCV TE DRIVER (-DATA OUT)

28 to 32 28 Not Used

29 to 16, 30 29 RES

30 to 16, 29 30 Not Used

31 to 43, 45 31 RES

32 to 28 32 Not Used

33 to 12, 13 33 Not Used

34 34 SGND

35 to 22, 23 35 Not Used

184 System i and System p: Service provider information Service functions

Table 36. ISDN (continued)
Wrap connector pin to pin Connector pin ISDN

36 to 7, 8 36 Not Used

37 to 24, 25 37 Not Used

38 to 4 38 JUMPER TO DEGLITCH IN

39 to 21 39 DEGLITCH RST

40 40 CID 2

41 41 CID 1

42 42 CID 0

43 to 31, 45 43 Not Used

44 to 14, 46 44 Not Used

45 to 31, 43 45 Not Used

46 to 14, 44 46 Not Used

47 47 CID 3

48 48 CID 2

49 49 CID 1

50 50 CID 0

Two-port communications adapter cable

Table 37. Two-port communications adapter cable wiring
50-pin connector Port 1 DTE connector number Port 2 DTE connector number
1 1 Not Used
2 2 Not Used
3 3 Not Used
4 6 Not Used
5 Not Used Not Used
6 11 Not Used
7 21 Not Used
8 Not Used Not Used
9 Not Used 2

Service functions 185

Table 37. Two-port communications adapter cable wiring (continued)
50-pin connector Port 1 DTE connector number Port 2 DTE connector number
10 Not Used 3
11 Not Used 6
12 Not Used Not Used
13 Not Used 11
14 Not Used 19
15 Not Used 20
16 Not Used 8
17 Not Used 7
18 17 Not Used
19 4 Not Used
20 5 Not Used
21 15 Not Used
22 Not Used Not Used
23 18 Not Used
24 25 Not Used
25 24 Not Used
26 Not Used 4
27 Not Used 5
28 Not Used 15
29 Not Used Not Used
30 Not Used 18
31 Not Used 22
32 Not Used 23
33 Not Used 17
34 7 Not Used
35 8 Not Used
36 22 Not Used
37 19 Not Used
38 20 Not Used
39 23 Not Used
40 10 Not Used
41 12 Not Used
42 13 Not Used
43 Not Used Not Used
44 Not Used 24
45 Not Used 21
46 Not Used 25
47 Not Used 1
48 Not Used 10
49 Not Used 12

186 System i and System p: Service provider information Service functions

Table 37. Two-port communications adapter cable wiring (continued)
50-pin connector Port 1 DTE connector number Port 2 DTE connector number
50 Not Used 13

RJ-45 cable wrap connector

Table 38. RJ-45 cable wrap connector
Wrap connector pin to
Description pin
+RCV_TE DRIVER (+DATA_OUT TO +XMIT_TE DSHL (+DATA_IN) 3 to 4
-XMIT_TE DSHL(-DATA_IN) TO -RCV_TE DRIVER (-DATA_OUT) 5 to 6
(Positions 1,2,7,8 not used)

V.24 communications adapter remote power-on cable

Table 39. V.24 communications adapter remote power-on cable
Adapter connector pin DCE connector pin
Signal designation Interchange circuit number number number
Transmitted data 103 2 2
Received data 104 3 3
Request to send (RTS) 105 4 4
Ready for sending (CTS) 106 5 5
Data set ready (DSR) 107 6 6
Data terminal 108/2 108/1 24 20
ready/connect data set to
line
Received line signal 109 8 8
(carrier) detector
Data signal rate selector 111 43 23
(DTE source)
Transmitter signal element 113 11 24
timing (DTE)
Transmitter signal element 114 19 15
timing (DCE)
Receiver signal element 115 21 17
timing (DCE)
Select standby3 116 29 11
4
Calling indicator 125 27, E1 22
Remote loopback 140 25 21
Local loopback 141 22 18
Test indicator 142 12 25
Cable ID 1, common return 102 7,16,17,33 7

Service functions 187

Table 39. V.24 communications adapter remote power-on cable (continued)
Adapter connector pin DCE connector pin
Signal designation Interchange circuit number number number
Notes:
1. Cable ID 1, 2, 4 is connected to common return pin 7 only at the DTE connector end and is not connected at the
DCE end.
2. The V.24 cable wrap connector is used with this cable. See V.24 cable information for wiring diagram.
3. The Select Standby signal (circuit 116) is not used on all V.24 Communication Adapter Remote Power-On cables.
4. Adapter Connector Number E1 is needed only with Stage 1 hardware.

V.24/X.21bis communications adapter cable

Table 40. V.24/X.21bis communications adapter cable
Interchange Circuit Adapter Connector Pin DCE Connector Pin
Signal Designation Number Number Number
Transmitted data 103 2 2
Received data 104 3 3
Request to send (RTS) 105 4 4
Ready for sending (CTS) 106 5 5
Data set ready (DSR) 107 6 6
Data terminal 108/2 20 20
ready/connect data set to
line
Received line signal 109 8 8
(carrier) detector
Data signal rate selector 111 23 23
Transmitter signal element 113 24 24
timing (DTE)
Transmitter signal element 114 15 15
timing (DCE)
Receiver signal element 115 17 17
timing (DCE)
Select standby2 116 11 11
Calling indicator 125 22 22
Remote loopback 140 21 21
Local loopback 141 18 18
Test indicator 142 25 25
Cable ID 0, common return 102 (7, 13) 7
Notes:
1. Cable ID 0 is connected to common return pin 7 only at the DTE connector end and is not connected at the DCE
end.
2. The Select Standby signal (circuit 116) is not used on all V.24 Communication Adapter cable assemblies.

188 System i and System p: Service provider information Service functions

Stage 1 V.24/X.21bis cable wrap connector wiring
Table 41. V.24/X.21bis cable wrap connector wiring
Signal designation Wrap connector pin to pin
Transmit data to receive data A 2 to 3
RTS to CTS 4 to 5
DTR to DSR 20 to 6
Data signal rate selector to carrier detector 23 to 8
1
DTE clock to RSET DCE, (TSET) 24 to 17 (15)
1
Select standby to TSET 11 to 15
Remote loopback to calling indicator 21 to 22
Local loopback to test indicator 18 to 25
Note:
1
Some cables do not contain the Select Standby to TSET wrap. In these cables, DTE Clock wraps to RSET
DCE and TSET.

V.24/X.21bis cable wrap connector wiring

Table 42. V.24/X.21bis cable wrap connector wiring
Signal designation Wrap connector pin to pin
Transmit data to receive data A 2 to 3
RTS to CTS 4 to 5
DTR to DSR 20 to 6
Data signal rate selector to carrier detector 23 to 15 (17)
DTE clock to RSET DCE, (TSET) 24 to 25
1
Select standby to TSET 11 to 17
Remote loopback to calling indicator 21 to 22
Local loopback to test indicator 18 to 8
Notes:
1
Some cables do not contain the Select Standby to TSET wrap. In these cables, DTE Clock wraps to RSET
DCE and TSET.

EIA 232 advanced PCI communications cable

Table 43. EIA 232 advanced PCI communications cable
Adapter connector pin
Signal designation number DCE connector pin number
Transmitted data (TD) 13 2
Received data (RD) 6 3
Request to send (RTS) 2 4
Ready for sending (CTS) 33 5
Data set ready (DSR) 15 6
Signal Ground (SGND) 7,10,27 7
Received line signal (carrier) detector (CD) 20 8
Transmitter Clock (TCLK) 29 15

Service functions 189

Table 43. EIA 232 advanced PCI communications cable (continued)
Adapter connector pin
Signal designation number DCE connector pin number
Reciver Clock (RCLK) 26 17
Data terminal ready (DTR) 4 20
Ring Indicate (RI) 31 22

EIA 232 advanced wrap connector wiring

Table 44. EIA 232 advanced wrap connector wiring
Signal destination Wrap connector pin to pin
TD to RD, RI 2 to 3,22
RD to TD 3 to 2
RTS to CTS, TCLK 4 to 5,15
CTS to RTS 5 to 4
DSR to DTR 6 to 20
CD to DTR 8 to 20
TCLK to RTS 15 to 4
RCLK to DTR 17 to 20
DTR to CD, DSR, RCLK 20 to 17,8,6
RI to TD 22 to 2

Stage 1 EIA-232/X.21bis communications adapter cable

Table 45. EIA-232/X.21bis communications adapter cable
Interchange circuit Adapter connector pin DCE connector pin
Signal designation number number number
Transmitted data 103 2 2
Received data 104 3 3
Request to send (RTS) 105 4 4
Ready for sending (CTS) 106 5 5
Data set ready (DSR) 107 6 6
Data terminal ready/connect data set 108/2 108/1 24 20
to line
Received line signal (carrier) detector 109 8 8
Data signal rate selector 111 43 23
Transmitter signal element timing 113 11 24
(DTE)
Transmitter signal element timing 114 19 15
(DCE)
Receiver signal element timing 115 21 17
(DCE)
Select standby2 116 29 11
Calling indicator 125 27 22
Cable ID 1, 4 common return 102 (17, 33, 7) 7

190 System i and System p: Service provider information Service functions

Table 45. EIA-232/X.21bis communications adapter cable (continued)
Interchange circuit Adapter connector pin DCE connector pin
Signal designation number number number
Notes:
1. Cable ID 1, 4 is connected to common return pin 7 only at the DTE connector end and is not connected at the
DCE end.
2. The Select Standby signal (circuit 116) is not used on all EIA-232/X.21bis Communication Adapter cables.

EIA-232/X.21bis communications adapter cable

Table 46. EIA-232/X.21bis communications adapter cable
Interchange circuit Adapter connector pin DCE connector pin
Signal designation number number number
Transmitted data 103 2 2
Received data 104 3 3
Request to send (RTS) 105 4 4
Ready for sending (CTS) 106 5 5
Data set ready (DSR) 107 6 6
Data terminal ready/connect data set 108/2 20 20
to line
Received line signal (carrier) detector 109 8 8
Data signal rate selector 111 23 23
Transmitter signal element timing 113 24 24
(DTE)
Transmitter signal element timing 114 15 15
(DCE)
Receiver signal element timing 115 17 17
(DCE)
Select standby2 116 11 11
Calling indicator 125 22 22
Cable ID 0, 3 common return 102 (1, 7, 13) 7
Notes:
1. Cable ID 0, 3 is connected to common return pin 7 only at the DTE connector end and is not connected at the
DCE end.
2. The Select Standby signal (circuit 116) is not used on all V-24 Communication Adapter cable assemblies.

EIA-232/X.21bis cable wrap connector wiring

Table 47. EIA-232/X.21bis cable wrap connector wiring
Signal designation Wrap connector pin to pin
Transmit data to receive data 2 to 3
RTS to CTS 4 to 5
DTR to DSR, calling indicator 20 to 6, 22
Data signal rate selector to carrier detector 23 to 8
1
DTE clock to RSET DCE, (TSET) 24 to 17, (15)
Select standby to TSET¹ 11 to 15

Service functions 191

Table 47. EIA-232/X.21bis cable wrap connector wiring (continued)
Signal designation Wrap connector pin to pin
Note: ¹ Some cables do not contain the Select Standby to TSET wrap. In these cables, DTE Clock wraps to RSET
DCE and TSET.

V.36/EIA 449 high speed communications adapter cable

Table 48. V.36/EIA 449 high speed communications adapter cable
Interchange circuit Adapter connector pin DCE connector pin
Signal designation number number number
Transmitted data A, B 103 18,34 4,22
Received data A, B 104 37,20 6,24
Request to send (RTS) A, B 105 4,21 7,25
Ready for sending (CTS) A, B 106 5,22 9,27
Data set ready (DSR) A, B 107 38,39 11,29
Data terminal ready (DTR) A, B 108 36,35 12,30
Received line signal (carrier) detector 109 8,25 13,31
(RLSD) A, B
Transmitter signal element timing 113 10,27 17,35
(DTE) A, B
Transmitter signal element timing 114 40,41 5,23
(DCE) A, B
Receiver signal element timing A, B 115 12,29 8,26
Calling indicator (CI) 125 11 15
Local loop back (LLB) 141 15 10
Remote loop back (RLB) 140 14 14
Test indicate (TI) 142 45 18
Receive circuit ground 28 20
Send circuit ground 47 37
Note: Cable ID 0, 2, 3 is connected to common return pin 7 only at the DTE connector end and is not connected at
the DCE end.

V.36/EIA 449 high speed communications adapter cable wrap connector wiring
Table 49. V.36/EIA 449 high speed communications adapter cable wrap connector wiring
Signal designation Wrap connector pin to pin
Transmit data A to receive data A 4 to 6
Transmit data B to receive data B 22 to 24
DTR A to DSR A 12 to 11
DTR B to DSR B 30 to 29
RTS A to CTS A and RLSD A 7 to 9,13
RTS B to CTS B and RLSD B 25 to 27,31
TSET A (DTE) to TSET A (DCE) RSET A 17 to 5,8
TSET B (DTE) to TSET B (DCE) RSET B 35 to 23,26
Remote loopback to ring indicate 14 to 15

192 System i and System p: Service provider information Service functions

Table 49. V.36/EIA 449 high speed communications adapter cable wrap connector wiring (continued)
Signal designation Wrap connector pin to pin
Local loopback to test indicate 10 to 18
Send circuit ground to receive circuit ground 37 to 20

Stage 1 V.35 communications adapter cable

Table 50. V.35 communications adapter cable
Interchange circuit Adapter connector pin DCE connector pin
Signal designation number number number
Transmitted data A, B 103 42, 26 P, S
Received data A, B 104 44, 31 R, T
Request to send (RTS) 105 4 C
Ready for sending (CTS) 106 5 D
Data set ready (DSR) 107 6 E
Received line signal (carrier) detector 109 8 F
Transmitter signal element timing 114 48, 30 Y, A (A)
(DCE) A, B
Receiver signal element timing 115 13, 46 V, X
(DCE) A, B
Cable ID 2, 1, common return 102 (17, 16, 7) B
Data terminal ready 108 24 H
Note: Cable ID 2, 1 is connected to common return pin 7 only at the DTE connector end and is not connected at the
DCE end.

Stage 1 V.35 cable wrap connector wiring

Table 51. V.35 cable wrap connector wiring
Signal designation Wrap connector pin to pin
Transmit data A to receive data A, TSET A, RSET A P to (R, Y, V)
Transmit data B to receive data B, TSET B, RSET B S to (T, A, X)
RTS to CTS, DSR, carrier detector C to (D, E, F)

V.24 advanced PCI communications cable

Table 52. V.24 advanced PCI communications cable
Signal designation Adapter connector pin number DCE connector pin number
Transmitted data (TD) 13 2
Received data (RD) 6 3
Request to send (RTS) 2 4
Ready for sending (CTS) 33 5
Data set ready (DSR) 15 6
Signal Ground (SGND) 7,27 7
Received line signal (carrier) detector 20 8
(CD)

Service functions 193

Table 52. V.24 advanced PCI communications cable (continued)
Signal designation Adapter connector pin number DCE connector pin number
Transmitter Clock (TCLK) 29 15
Receiver Clock (RCLK) 26 17
Local Loop Back (LLB) 21 18
Data terminal ready (DTR) 4 20
Ring Indicate (RI) 31 22
Remote Loop Back (RLB) 23 21
Test Indicate (TI) 18 25

V.24 advanced wrap connector wiring

Table 53. V.24 advanced wrap connector wiring
Signal destination Wrap connector pin to pin
TD to RD 2 to 3
RD to TD 3 to 2
RTS to CTS, TCLK 4 to 5,15
CTS to RTS 5 to 4
DSR to DTR 6 to 20
CD to RLB 8 to 21
TCLK to RTS 15 to 4
RCLK to DTR 17 to 20
LLB to TI 18 to 25
DTR to DSR, RCLK 20 to 6,17
RLB to CD, RI 21 to 8,22
RI to RLB 22 to 21
TI to LLB 25 to 18

V.35 advanced PCI communications cable

Table 54. V.35 advanced PCI communications cable
Signal designation Adapter connector pin number DCE connector pin number
Transmitter Clock B (TCLK-B) 28 AA
Signal Ground (SGND) 7,8,27 B
Request to send (RTS) 2 C
Ready for sending (CTS) 33 D
Data set ready (DSR) 15 E
Carrier detector (CD) 20 F
Data terminal ready (DTR) 4 H
Ring Indicate (RI) 31 J
Local Loop Back (LLB) 21 L
Remote Loop Back (RLB) 23 N
Test Indicate (TI) 18 NN

194 System i and System p: Service provider information Service functions

Table 54. V.35 advanced PCI communications cable (continued)
Signal designation Adapter connector pin number DCE connector pin number
Transmitted Data A (TD-A) 13 P
Received data A (RD-A) 6 R
Transmitted Data B (TD-B) 12 S
Received Data B (RD-B) 5 T
DTECK A 36 U
Receiver Clock A (RCLK-A) 26 V
DTECK B 35 W
Receiver Clock B (RCLK-B) 25 X
Transmitter Clock A (TCLK-A) 29 Y

V.35 advanced wrap connector wiring

Table 55. V.35 advanced wrap connector wiring
Signal destination Wrap connector pin to pin
TCLK-B to DTECK-B AA to W
RTS to CTS C to D
CTS to RTS D to C
DSR to DTR E to H
CD to DTR F to H
DTR to DSR, CD H to E,F
RI to RLB J to N
LLB to TI L to NN
RLB to RI N to J
TI to LLB NN to L
TD-A to RD-A P to R
RD-A to TD-A R to P
TD-B to RD-B S to T
RD-B to TD-B T to S
DTECK-A to RCLK-A, TCLK-A U to V,Y
RCLK-A to DTECK-A V to U
DTECK-B to TCLK-B, RCLK-B W to AA,X
RCLK-B to DTECK-B X to W
TCLK-A to DTECK-A Y to U

V.35 communications adapter cable

Table 56. V.35 communications adapter cable
Interchange circuit Adapter connector pin DCE connector pin
Signal designation number number number
Transmitted data A, B 103 2, 4 P, S
Received data A, B 104 3, 5 R, T

Service functions 195

Table 56. V.35 communications adapter cable (continued)
Interchange circuit Adapter connector pin DCE connector pin
Signal designation number number number
Request to send (RTS) 105 17 C
Ready for sending (CTS) 106 11 D
Data set ready (DSR) 107 15 E
Received line signal (carrier) detector 109 9 F
Transmitter signal element timing 114 16, 22 Y, AA
(DCE) A, B
Receiver signal element timing 115 8, 21 V, X
(DCE) A, B
Cable ID 1, 0, common return 102 7, 12, 13 B
Data terminal ready 108 23 H
Note: Cable ID 1, 0 is connected to common return pin 7 only at the DTE connector end and is not connected at the
DCE end.

V.35 cable wrap connector wiring

Table 57. V.35 cable wrap connector wiring
Signal designation Wrap connector pin to pin
Transmit data A to receive data A, RSET A, TSET B P to R, V, AA
Transmit data B to receive data B, RSET B, TSET A S to T, X, Y
RTS to CTS, carrier detector C to D, F
DSR to data terminal ready E to H

V.35/High speed communications adapter cable

Table 58. V.35/High speed communications adapter cable
Interchange circuit Adapter connector pin DCE connector pin
Signal designation number number number
Transmitted data A, B 103 18, 34 P, S
Received data A, B 104 37, 20 R, T
Request to send (RTS) 105 4, 21 C
Ready for sending (CTS) 106 05, 22 D
Data set ready (DSR) 107 38, 39 E
Received line signal (carrier) detector 109 8, 25 F
Transmitter signal element timing 114 40, 41 Y, AA
(DCE) A, B
Receiver signal element timing 115 12, 29 V, X
(DCE) A, B
Cable ID 1, 0, common return 102 43, 09, 7 B
Data terminal ready 108 36, 35 H
Transmitter signal element timing 113 10, 27 U, W
(DTE) A, B
Ring Indicate (RI) A, B 125 11, 28 J

196 System i and System p: Service provider information Service functions

Table 58. V.35/High speed communications adapter cable (continued)
Interchange circuit Adapter connector pin DCE connector pin
Signal designation number number number
Note: Cable ID 1, 0 is connected to common return pin 7 only at the DTE connector end and is not connected at the
DCE end.

V.35/High speed communications adapter cable wrap connector wiring

Table 59. V.35/High speed communications adapter cable wrap connector wiring
Signal designation Wrap connector pin to pin
Transmit data A to receive data A P to R
Transmit data B to receive data B S to T
RTS to CTS, RI C to (D,J)
DTR to DSR, RLSD H to (E,F)
TSET A(DTR) to TSET A(DCE), RSET A U to (V,Y)
TSET B(DTE) to TSET B(DCE), RSET B W to (X,AA)

V.36/RS-449 advanced PCI communications cable

Table 60. V.36/RS-449 advanced PCI communications cable
Signal designation Adapter connector pin number DCE connector pin number
Transmitted data A (TD-A) 13 4
Transmitter clock A (TCLK-A) 29 5
Received data A (RD-A) 6 6
Request to send A (RTS-A) 2 7
Receiver clock A (RCLK-A) 26 8
Ready for sending A (CTS) 33 9
Local Loop Back (LLB) 21 10
Data set ready A (DSR-A) 15 11
Data terminal ready A (DTR-A) 4 12
Carrier detector A (DC-A) 20 13
23 14
Ring Indicate (RI) 16 15
DTECK A 36 17
Test Indicate (TI) 17 18
Signal Ground (SGND) 7,9,10,27 19
RC Ground (SC-GND) 34 20
Transmitted data B (TD-B) 12 22
Transmitter clock B (TCLK-B) 28 23
Received data B (RD-B) 5 24
Request to send B (RTS-B) 1 25
Receiver clock B (RCLK-B) 25 26
Ready for sending B (CTS-B) 32 27
Data set ready B (DSR-B) 14 29

Service functions 197

Table 60. V.36/RS-449 advanced PCI communications cable (continued)
Signal designation Adapter connector pin number DCE connector pin number
Data terminal ready B (DTR-B) 3 30
Carrier detector B (CD-B) 19 31
DTECK B 35 35
SC Ground (SC-GND) 22 37

V.36/RS-449 advanced cable wrap connector wiring

Table 61. V.36/RS-449 advanced cable wrap connector wiring
Signal destination Wrap connector pin to pin
TD-A to RD-A 4 to 6
TC-A to RTS-A 5 to 7
RD-A to TD-A 6 to 4
RTS-A to TC-A, CTS 7 to 5,9
RC-A to DTECK-A 8 to 17
CTS to RTS-A 9 to 7
LLB to TI 10 to 18
DSR-A to DTR-A 11 to 12
DTR-A DSR-A, CD-A 12 to 11,13
CD-A to DTR-A 13 to 12
RLB to RI 14 to 15
RI to RLB 15 to 14
DTECK-A to RC-A 17 to 8
TI to LLB 18 to 10
RC-GND to SC-GND 20 to 37
TD-B to RD-B 22 to 24
TC-B to RTS-B 23 to 25
RD-B to TD-B 24 to 22
RTS-B to TC-B, CTS-B 25 to 23,27
RC-B to DTECK-B 26 to 35
CTS-B to RTS-B 27 to 25
DSR-B to DTR-B 29 to 30
DTR-B to DSR-B, CD-B 30 to 29,31
CD-B to DTR-B 31 to 30
DTECK-B to RC-B 35 to 26
SC-GND to RC-GND 37 to 20

X.21 communications adapter cable

Table 62. X.21 Communications Adapter Cable
Signal designation Adapter connector pin number DCE connector pin number
Transmitted data A, B 2, 4 2, 9

198 System i and System p: Service provider information Service functions

Table 62. X.21 Communications Adapter Cable (continued)
Signal designation Adapter connector pin number DCE connector pin number
Received data A, B 3, 5 4, 11
Control A, B 20, 23 3, 10
Indication A, B 6, 15 5, 12
Signal element timing A, B 17, 8 6, 13
Cable ID bit 2, common return 7, 10 8
Note: Cable ID 2 is connected to common return pin 7 only at the DTE connector end and is not connected at the
DCE end.

X.21/High speed communications adapter cable

Table 63. X.21/High speed communications adapter cable
Signal designation Adapter connector pin number DCE connector pin number
Transmitted data A, B 18, 34 2, 9
Received data A, B 37, 20 4, 11
Control A, B 36, 35 3, 10
Indication A, B 38, 39 5, 12
Signal element timing A, B 12, 29 6, 13
Cable ID bit 2, common return 49, 7 8
Note: Cable ID 2 is connected to common return pin 7 only at the DTE connector end and is not connected at the
DCE end.

X.21 cable wrap connector wiring

Table 64. X.21 cable wrap connector wiring
Signal designation Wrap connector pin to pin
Transmit data A to receive data A, signal timing A 2 to 4, 6
Transmit data B to receive data B, signal timing B 9 to 11, 13
Control A to indicate A 3 to 5
Control B to indicate B 10 to 12

X.21 advanced PCI communications cable

Table 65. X.21 advanced PCI communications cable
Signal designation Adapter connector pin number DCE connector pin number
Transmitted data A (TD-A) 13 2
CNTL-A 4 3
Received data A (RD-A) 6 4
IND-A 15 5
SET-A 29 6
Signal Ground (SGND) 27,9 8
Transmitted data B (TD-B) 12 9
CNTL-B 3 10

Service functions 199

Table 65. X.21 advanced PCI communications cable (continued)
Signal designation Adapter connector pin number DCE connector pin number
Received data B (RD-B) 5 11
SET-B 28 13

X.21 advanced wrap connector wiring

Table 66. X.21 advanced wrap connector wiring
Signal destination Wrap connector pin to pin
TD-A to RD-A, SET-A 2 to 4,6
CTL-A to IND-A 3 to 5
RD-A to TD-A 4 to 2
IND-A to CTL-A 5 to 3
SET-A to TD-A 6 to 2
TD-B to RD-B, SET-B 9 to 11,13
CTL-B to IND-B 10 to 12
RD-B to TD-B 11 to 9
IND-B to CTL-B 12 to 10
SET-B to TD-B 13 to 9

Token-ring communications adapter cable and card wrap

Table 67. Token-ring Communications Adapter Cable
Adapter connector pin Wrap connector pin to
Interface line name number ICS data connector pin
Transmit positive (TX+) 9 Orange dot 9 to 1
Transmit negative (TX-) 5 Black dot 5 to 6
Receive positive (RX+) 1 Red dot 1 to 9
Receive negative (RX-) 6 Green dot 6 to 5

Ethernet/IEEE 802.3 transceiver adapter cable and card wrap

Table 68. Ethernet/IEEE 802.3 transceiver adapter cable and card wrap
Adapter connector pin Wrap connector pin to Wrap connector pin to
Interface line name number pin (normal wrap) pin (collision wrap)
Data out - circuit A (DO-A) 3 3 to 5 3 to 2
Data out - circuit B (DO-B) 10 10 to 12 10 to 9
Data out - circuit shield (DO-S) 11
Data in - circuit A (DI-A) 5 5 to 3
Data in - circuit B (DI-B) 12 12 to 10
Data in - circuit shield (DI-S) 4
Control in - circuit A (CI-A) 2 2 to 3
Control in - circuit B (CI-B) 9 9 to 10
Control in - circuit shield (CI-S) 1

200 System i and System p: Service provider information Service functions

Table 68. Ethernet/IEEE 802.3 transceiver adapter cable and card wrap (continued)
Adapter connector pin Wrap connector pin to Wrap connector pin to
Interface line name number pin (normal wrap) pin (collision wrap)
Voltage common (VC) 6 6 to 13
Voltage plus (VP) 13 13 to 6
Voltage shield (VS) 14
Protective ground (PG) (Conductive Shell
shell)

Facsimile adapter cable wrap connector wiring

Table 69. Facsimile adapter cable wrap connector wiring
Signal designation Wrap connector port A pin to port B pin
OH/DP to RI 11 to 13
AN1 to AN2 9 to 9
AN2 to AN2 10 to 10
RI to OH/DP 13 to 11
+5V to wrap cable logic 19
DL to country or region code 23 to 14
CLK to CLK Wrap 16 to 18
Country or region code to DL 14 to 23
CLK wrap to CLK 18 to 16
Logic ground to wrap cable logic 7

DDI transceiver adapter cable and card wrap

Table 70. DDI transceiver adapter cable and card wrap
Adapter connector pin Wrap connector pin to
Interface line name number ICS data connector pin
Transmit positive (TX+) 5 Red dot 5 to 1
Transmit negative (TX-) 9 Green dot 9 to 6
Receive positive (RX+) 1 Black dot 1 to 5
Receive negative (RX-) 6 Orange dot 6 to 9

PCI communications card wrap connector wiring

Table 71. PCI communications card wrap connector wiring
Signal destination Wrap connector pin to pin
RTS-B to CTS-B 1 to 32
RTS-A to CTS-A 2 to 33
DTR-B to DSR-B, CD-B 3 to 14,19
DTR-A to DSR-A, CD-A 4 to 15,20
RD-B to TD-B 5 to 12
RD-A to TD-A 6 to 13
SGND to SGND 7 to 27

Service functions 201

Table 71. PCI communications card wrap connector wiring (continued)
Signal destination Wrap connector pin to pin
CID(1) to SGND 8 to 27
SGND to SGND 9 to 27
SGND to SGND 10 to 27
unused 11 to 30
TD-B to RD-B 12 to 5
TD-A to RD-A 13 to 6
DSR-B to DTR-B 14 to 3
DSR-A to DTR-A 15 to 4
RI to RLB 16 to 23
TI to DIAG_OUT-A 17 to 24
TI to LLB 18 to 21
CD-B to DTR-B 19 to 3
CD-A to DTR-A 20 to 4
LLB to TI 21 to 18
RLB to RI, RI 23 to 31,16
DIAG_OUT-A to TI 24 to 17
RCLK-B to DTECK-B 25 to 35
RCLK-A to DTECK-A 26 to 35
LGND to RGND, CID(3), CID(2), CID(1), CID(0) 27 to 34,10,9,8,7
TCLK-B to DTECK-B 28 to 35
TCLK-A to DTECK-A 29 to 36
UNUSED 30 to 11
RI to RLB 31 to 23
CTS-B to RTS-B 32 to 1
CTS-A to RTS-A 33 to 2
SGND to SGND 34 to 27
DTECK-B to RCLK-B, TCLK-B 35 to 28,25
DTECK-A to RCLK-A, TCLK-A 36 to 29,26

Communications signal voltage levels

Communications signal voltage levels for several interface types, including V.24 EIA-232 X.21bis, V.35,
X21, and ISDN.
Table 72. Communications signal voltage levels
Interface type OFF voltage level ON voltage level
Less than -3 volts More than +3 volts
V.24
EIA-232
X.21bis
V.35 When terminated by a 100-ohm resistive When terminated by a 100-ohm resistive
load, the differential voltage (A-B) is 0.55 load, the differential voltage (B-A) is 0.55
volts +/- 20%. volts +/- 20%.

202 System i and System p: Service provider information Service functions

Table 72. Communications signal voltage levels (continued)
Interface type OFF voltage level ON voltage level
Note: See the V.35 cable to find out which pin numbers are A and B.
X.21 The differential voltage (A-B) is less than The differential voltage (A-B) is more than
-0.3 volts. + 0.3 volts.

When terminated by a 100 ohm resistive When terminated by a 100 ohm resistive
load, the differential voltage (B-A) is the load, the differential voltage (A-B) is the
larger of 2.0 volts or 50% of the open larger of 2.0 volts or 50% of the open
circuit voltage. The open circuit voltage is circuit voltage. The open circuit voltage is
between 2.0 and 6.0 volts. between 2.0 and 6.0 volts.
Note: See X.21 cable diagram to find out which pin numbers are A and B.
ISDN Logic 0 Logic 1

The differential voltage (A-B) is less than The differential voltage (A-B) is 0.0 volts
+.75 volts and more than -.75 volts (nominal).
(nominal).

Working with Storage Dumps

Covers how to perform a main storage dump.

A main storage dump (MSD) is a process of collecting data from the system’s main storage. For more
information on main storage dumps, including POWER5™ platform system dumps, see Performing a
platform or main storage dump.

A main storage dump can be performed in the following ways:

v Automatically - by the service processor as the result of a system failure.
v Manually - by using control panel functions when the system waits, loops, or appears to have an
operating system failure. For more information on control panel functions, see “Control panel
functions” on page 142.
For more information on working with storage dumps, see the following:

Automatic main storage dump

When the system stops due to a hardware or software failure, the service processor begins the main
storage dump process.

To check whether the system performed a main storage dump (MSD) or to verify that a current MSD is
on the system, see “Error recovery for dumps” on page 207.

When the service processor begins the main storage dump process, the control panel displays D1xx 3xxx
reference codes. When the initial stages of the MSD are complete, the service processor performs one of
the following:
v Displays a reference code on the control panel (if it cannot continue).
v Begins an MSD IPL and displays C6xx 44xx SRCs along with the IPL SRCs on the control panel.

Note: For more information on C6xx 44xx and D1xx 3xxx SRCs, see “General status SRCs” on page 159.

When the system completes the dump, some of the data for the current MSD is copied to the load-source
disk, and the other data is held temporarily in main storage. The Main Storage Dump Manager (MSDM)
function then starts.

Service functions 203

When a failure causes the system to perform a main storage dump, the Main Storage Dump Manager
SRC display will appear as soon as the last disk unit reports in. For an example, see Figure 80.

Note: If all disk units do not report in (after about 40 minutes), the Disk Configuration Error Report screen
will appear when the user specifies an action that requires access to auxiliary storage. Note the
error that appears on the display. This can help during problem analysis. Press the F3 (Exit) key to
continue to view the current MSD or copy it to removable media.

Main Storage Dump Occurred

S/N 10 xxxx
The system has failed. Report the following information to
your IBM service representative.

SRC word 1 . . . . . . : B6005121

SRC word 2 . . . . . . : 08B0005D
SRC word 3 . . . . . . : 00000000
SRC word 4 . . . . . . : 00000000
SRC word 5 . . . . . . : 00000000
SRC word 6 . . . . . . : 00000000
SRC word 7 . . . . . . : 00000000
SRC word 8 . . . . . . : 00000000
SRC word 9 . . . . . . : 00000000
Type/Model/Feature . . : 9406 0820 23BB

Warning: The Main Storage Dump (MSD) must be copied for service.
Failure to copy the Main Storage Dump will limit
the ability to diagnose the failure.

Press Enter to copy the MSD for service or view the MSD.

F3=Exit F12=Cancel

Figure 80. Example MSDM SRC display that appears on the console when an MSD occurs

Attention: Unless the current MSD is copied to removable media or the MSD library, the dump data in
main storage will be lost when the system performs an IPL at the end of the dump process. To copy the
MSD, press Enter. When the Main Storage Dump Manager display appears, refer to “Copying a main
storage dump.”

If you select F3/F12 to exit Main Storage Dump Manager without copying the MSD, the following
message appears:
Main storage dump has not been copied for service.

Selecting F3/F12 a second time ends the main storage dump manager function, and the system performs
an IPL again.

Performing a main storage dump to disk (manual MSD)

A main storage dump is a collection of data from the main storage of the i5/OS operating system. It can
be manually initiated when the system administrator suspects a system wait or loop, or automatically by
the server firmware as the result of a system failure.

For information on performing a main storage dump, see Performing a dump.

Copying a main storage dump

Lists how to copy main storage dump data.

204 System i and System p: Service provider information Service functions

About this task

You can copy main storage dump data in the following ways:
v From the current main storage dump to removable media
v From the current main storage dump to the MSD library
v From the MSD library to removable media
v From removable media to the MSD library

For information on copying a dump, see Copy a dump.

Work with current main storage dump

Options available while working with current main storage dump.

If you select the Work with current main storage dump (MSD) option from the Main Storage Dump
Manager display, you can work with the newest MSD taken by the system. The current MSD is stored on
the load-source disk. It gets replaced by the next main storage dump or is lost during the next IPL.

The Work with Current Main Storage Dump display allows you to select the following options:

Work with Current Main Storage Dump

Select one of the following:

1. Display/Print
2. Copy to media
3. Copy to ASP

Selection
_

F3=Exit F11=Display copy status F12=Cancel

Display main storage dump

Use this option to display the current MSD. For more information on displaying the current MSD, see
“Main storage dump manager” on page 31.

Copy main storage dump to media

If you select the Copy to media option, you must load the removable media. A series of displays appears
indicating the progress. When the copy function completes, a success or a failure message appears. When
you exit the Main Storage Dump Manager, the system IPLs again and can be returned to the customer.

Service functions 205

Copy main storage dump to MSD copy

If you select the Copy to ASP option, you must provide a description of the dump. When you press
Enter, a series of displays appears indicating the progress. When the copy function completes, a success
or a failure message appears. When you exit the Main Storage Dump Manager, the system IPLs again
and can be returned to the customer.

The following message indicates that the system encountered problems while trying to copy the dump to
MSD library:
Cannot IPL to Storage Management Recovery. Copy dump to media.

If this message appears, you must copy the MSD to removable media.

Work with copies of main storage dumps

If you select the Work with copies of main storage dumps option from the Main Storage Dump Manager
display, you can work with a copy of an MSD that is on removable media or in the MSD library.

For descriptions of removable media and the MSD library storage, see “Working with Storage Dumps” on
page 203.

This option allows you to perform the following functions:

v Display an MSD in the MSD library
v Delete an MSD from the MSD library
v Rename an MSD in the MSD library
v Copy an MSD
– From the MSD library to removable media
– From removable media to the MSD library

Work with Copies of Main Storage Dumps

Type option, press Enter.

4=Delete 5=Display/Print 7=Rename 8=Copy to media

Opt ID Date Level SRC Description

_ ____ ________ ______ ________ ________________________________
_ ____ ________ ______ ________ ________________________________
_ ____ ________ ______ ________ ________________________________
_ ____ ________ ______ ________ ________________________________
_ ____ ________ ______ ________ ________________________________
_ ____ ________ ______ ________ ________________________________
_ ____ ________ ______ ________ ________________________________
_ ____ ________ ______ ________ ________________________________
_ ____ ________ ______ ________ ________________________________
_ ____ ________ ______ ________ ________________________________
_ ____ ________ ______ ________ ________________________________
_ ____ ________ ______ ________ ________________________________
_ ____ ________ ______ ________ ________________________________
_ ____ ________ ______ ________ ________________________________
_ ____ ________ ______ ________ ________________________________
_ ____ ________ ______ ________ ________________________________
_ ____ ________ ______ ________ ________________________________
_ ____ ________ ______ ________ ________________________________
_ ____ ________ ______ ________ ________________________________

F3=Exit F9=Copy from media F11=Display copy status F12=Cancel

Follow the on-line instructions on the displays to work with an MSD copy.

206 System i and System p: Service provider information Service functions

Main storage dump status
During a main storage dump, the control panel shows MSD status SRCs.

During a main storage dump, the control panel shows MSD status SRCs (D1xx 3xxx and C6xx 44xx). For
more information on these SRCs, see “General status SRCs” on page 159.

The main storage dump ends successfully if the Main Storage Dump Occurred display appears. The main
storage dump ends unsuccessfully if a terminating SRC appears at the control panel.

Terminating System Reference Code (SRC)

For information on using the Hardware Management Console (HMC) to collect reference codes, see
Collecting reference codes and system information.

A lit System Attention light indicates dump termination. The terminating SRC displays after the main
storage dump completes.
v In the case of an automatic dump (system stopping, including a main storage dump), the normal
terminating SRC is the one associated with the system error that started the dump.
v In the case of a manual dump (Function 22), the normal terminating SRC is a service processor
completion code (A1xx 300x or B1xx xxxx):

MSD status Function performed

11 xxxx xxxx System terminating SRC. See “Error recovery for dumps.”
11 A1xx 300x Main storage dump successful completion. See “Copying
a main storage dump” on page 204.
11 A6xx4404
11 B1xx 4998 A valid main storage dump exists. Perform a complete
IPL and try the MSD procedure again.
or 11 B1xx4698

or 11 B2xx5117
Note: x can be any hexadecimal character (0 through 9, A through F).

Error recovery for dumps

Determining whether main storage dump data was written to disk, and reporting the error.

Determining whether main storage dump data was written to disk

About this task

Perform the following steps to determine whether a main storage dump data was written to disk:
1. If the Main Storage Dump Occurred display appears on the system console, then the first part of the
main storage dump data has been written to disk. Go to “Copying a main storage dump” on page 204
to save the main storage dump.
2. If the main storage dump terminated with an SRC displayed on the control panel, and the Main
Storage Dump Occurred display does not appear on the system console do the following:
a. Check to see if function 34 is available at the control panel.
b. If function 34 is available, select function 34 at the control panel and press Enter at the control
panel to attempt a retry of the dump IPL.
If the Main Storage Dump Occurred display appears on the system console, function 34 was
successful and the main storage dump data is not lost. Go to “Copying a main storage dump” on
page 204 to save the main storage dump.

Service functions 207

 c. If function 34 is not available or if the terminating SRC continues to be displayed at the control
panel, then the main storage dump data has been lost. The only remaining data that might be
available is the main storage dump residue, a service processor storage dump, and all of the
System Reference Code data words. Go to “Reporting the error” to collect as much data as
possible.

Reporting the error

About this task

The main storage dump failure needs to be reported with all of the data that can be collected. Collect and
record or save the following data:
1. Save the SRC data words:
a. Set the control panel system operating mode to Manual.
b. Record all of the SRC data words available from function 11 through function 20
2. Save the service processor dump.
a. Select control panel function 43 and press Enter. See “Performing a service processor dump.”

Note: You can initiate a service processor dump on a POWER5 system only by using function 43.
3. Save the main storage dump residue.
a. Use SST to enter the Main Storage Dump Manager.
b. Use the Main Storage Dump Manager to save the current main storage dump. See “Copying a
main storage dump” on page 204.

Performing a service processor dump

A service processor dump is a collection of data from a service processor either after a failure, external
reset, or manual request.

About this task

Perform the following to obtain a storage dump of the service processor:

1. Select Manual system operating mode.
2. Select control panel Function 25 (service switch 1 function).
3. Press Enter on the control panel.
4. Select control panel Function 26 (service switch 2 function).
5. Press Enter on the control panel.
6. Select control panel Function 43 (service processor dump).
7. Press Enter on the control panel.
8. Wait for the status SRCs to complete (D1xx 1xxx followed by 00 status displayed).
9. The data is now saved to a non-volatile storage area.
10. Save the service processor control storage data. For details on managing the dump, see Managing
dumps.

Copying the IOP storage dump to removable media

Start from the Start a Service Tool display to begin the storage dump.
1. Load the removable media that is initialized with a SID87 volume ID.

Note: If you are using a volume with a different volume name, use that name in place of SID87.
Press the Enter key.
2. From the Start a Service Tool display, select the Display/Alter/Dump option.

208 System i and System p: Service provider information Service functions

 3. Select the correct dump option (for the type of media that you are copying to) from the
Display/Alter/Dump Output Device display.
4. Select the Starting address option.
5. Enter a starting address of 0000000087 000000 and length of 400000.
6. Type DUMP in the File field. Type SID87 in the Volume ID field. If you are using a volume with a
different volume name, use that name in place of SID87. Press the Enter key.
7. The dump image is being copied from the disk to the media. Wait for the operation to complete.

Note: You might not receive a completion message.

8. Press F3 (exit) from the Specify Dump Title display. Type DUMP2 in the File field.
9. Press F3 to exit.
10. Remove the media.
11. Ask your next level of support for procedures to send in the IOP storage dump image (now on
media) for LIC APAR creation.
This ends the procedure.

Performing an IOP dump

You can perform I/O processor storage dumps by using the control panel or by using the Hardware
Service Manager.

About this task

Choose from the following to perform an IOP dump:

v “Performing an IOP dump using the control panel”
v “Performing an IOP dump using the Hardware Service Manager” on page 210

Performing an IOP dump using the control panel

About this task

Do the following to perform an IOP dump:

1. Select Manual system operating mode.
2. Select control panel Function 25 (service switch 1 function).
3. Press Enter on the control panel.
4. Select control panel Function 26 (service switch 2 function).
5. Press Enter on the control panel.
6. Select control panel Function 67 (disk unit IOP reset/reload).
7. Press Enter on the control panel.
8. Wait for one of the following completion SRCs:
v 11xx A1XX8ABF
v 11xx B1XX8ABF
v 11xx D1XX8ABF
9. The data is now written to disk.
10. Save the MFIOP data for the storage dump to tape or diskette. See “Copying the IOP storage dump
to removable media” on page 208.

Service functions 209

Performing an IOP dump using the Hardware Service Manager
About this task

You can perform I/O processor storage dumps by using the I/O debug option on the Logical Hardware
Resources display (under Hardware Service Manager). Use this utility under the direction of your next
level of support. For more information on the Hardware Service Manager function, see “Hardware
Service Manager” on page 43.

The Logical Hardware Resources display (under Hardware Service Manager) lists the logical resources
that are attached to the system bus. Select the I/O debug option to access the IOP dump function. The IOP
dump function allows you to collect, display, print, and save data from the I/O processor. The dump is
written to a temporary disk storage area. When you exit the Hardware Service Manager function, the
dump is lost.

IOP dump information in the Product Activity Log

IOP storage dumps occur at the time the system detects the problem. If the IOP failure does not cause a
system failure, the dump information is placed in the product activity log.

About this task

IOP storage dumps occur at the time the system detects the problem. If the IOP failure does not cause a
system failure, the dump information is placed in the product activity log.
1. Search the product activity log for a class of entries that are labeled IOP dump. For more information
on the product activity log, see “Product Activity Log” on page 92.
2. Display the detailed entry.

Note: Multiple entries (with the same log ID) are associated with this dump. Press Enter to display
each entry. Verify the Class field for the IOP dump.
3. To view the entire dump, select the function to print the IOP dump.

i5/OS operating system

Lists operating system topic index.

DST in i5/OS full paging environment

DST operates in stand-alone (non-paging), limited, and full paging environments.

DST operates in stand-alone (non-paging), limited, and full paging environments.

The DST tools and functions vary depending on the paging environment and operating system that is
used. For details, see “System paging environments” on page 1.

The full paging environment is used during normal system operation. The following options appear on
the Use Dedicated Service Tools (DST) display for the i5/OS operating system:
v Perform an IPL
v Install the operating system
v Work with Licensed Internal Code
v Work with disk units
v Work with DST environment
v Select DST console mode
v Start a service tool
v Perform automatic installation of the operating system

210 System i and System p: Service provider information Service functions

v Work with remote service support
v Work with system partitions
v Work with system capacity
v Work with system security

For details on each DST option, see “DST options” on page 8. For general information on DST, see
“Dedicated Service Tools (DST)” on page 1.

DST in i5/OS limited paging environment

DST operates in stand-alone (non-paging), limited, and full paging environments.

DST operates in stand-alone (non-paging), limited, and full paging environments.

The DST tools and functions vary depending on the paging environment and the operating system used.
For details, see “System paging environments” on page 1.

The limited paging environment is available when you perform an IPL to DST. The following options
appear on the Use Dedicated Service Tools (DST) display for the i5/OS operating system:
v Install the operating system
v Perform an IPL
v Perform automatic installation of the operating system
v Select DST console mode
v Start a service tool
v Work with disk units
v Work with DST environment
v Work with Licensed Internal Code
v Work with remote service support
v Work with system partitions
v Work with save storage and restore storage
v Work with system capacity
v Work with system security

For details on each DST option, see “DST options” on page 8. For general information on DST, see
“Dedicated Service Tools (DST)” on page 1.

System Service Tools (SST)

The system service tools (SST) run one or more Licensed Internal Code (LIC) or hardware service
functions under the control of the operating system.

The system service tools (SST) run one or more Licensed Internal Code (LIC) or hardware service
functions under the control of the operating system. To determine whether the i5/OS operating system is
running on your system, see “Determining the dominant operating system” on page 123. SST allows you
to perform service functions concurrently with the customer’s application programs. The printer that is
used for output must be an SCS-type data stream printer that is attached to the same workstation
input-output processor (IOP) or storage media unit.

Accessing system service tools

Access SST when the system is in the full-paging environment.

Service functions 211

About this task

You can access SST only when the system is in the full-paging environment (see “System paging
environments” on page 1). The full paging environment is used during normal system operation. All disk
units, the Licensed Internal Code, and the operating system are available.

You can access system service tools (SST) in two ways:

Selecting SST from the problem handling option:

About this task
1. At the Main Menu, select the Problem handling option. The Problem Handling display appears.
2. Select the System service tools option. The Start Service Tools (SST) Sign On display appears.
3. Type in your user ID and password and press Enter. The System Service Tools display appears.

What to do next

For more information on SST options, see “SST options.” This ends the procedure.

Entering the Start System Service Tools (STRSST) command:

About this task
1. Type STRSST on the command entry line at the Main Menu and press Enter. The Start Service Tools
(SST) Sign On display appears.
2. Type in your user ID and password and press Enter. The System Service Tools (SST) display appears.
3. The System Service Tools (SST) display appears.

What to do next

For more information on SST options, see “SST options.” This ends the procedure.

SST options
SST options topic index.

When you access SST (see “Accessing system service tools” on page 211), the following options are
available:

Start a service tool:

Covers various SST options.

Select this option from the System Service Tools display. It displays all of the service tools that are available
under SST. This option is a subset of the functions available under Dedicated Service Tools (DST). For
information on the Start a Service Tool option under DST, see “Dedicated Service Tools (DST)” on page 1.
The following options are available under SST:
v Product activity log - For details, see “Product Activity Log” on page 92.
v Trace Licensed Internal Code - For details, see “Licensed Internal Code (LIC) trace” on page 31.
v Work with communications trace - For details, see “Work with communications trace” on page 33.
v Display/Alter/Dump - For details, see “Display/Alter/Dump” on page 29.
v Licensed Internal Code log - For details, see “Licensed Internal Code (LIC) log” on page 30.
v Main storage dump manager - For details, see “Main storage dump manager” on page 31.
v Hardware service manager - For details, see “Hardware Service Manager” on page 43.

Work with active service tools:

212 System i and System p: Service provider information Service functions

Shows how to list active service tools and their status.

Select this option from the System Service Tools display. It lists active service tools and their status. You can
start service tools and leave them active while you start another service tool. Use this function to work
with a service tool you left active or to end an active service tool. The status of a service tool shows
whether the service tool is active or ending. For more information, see “Work with active service tools”
on page 26.

Work with disk units:

Select this option from the System Service Tools display.

It displays tools that can be run for disk units. You can do the following:
v Display disk configuration
v Display checksum configuration
v Calculate checksum configuration
v Work with auxiliary storage pools (ASP) threshold
v Add units to ASPs
v Work with device parity protection
v Work with disk unit recovery
v Work with disk unit information
v Calculate mirroring capacity

This option is a subset of the functions available from dedicated service tools (DST). The complete
function is not available from SST in full paging environment. For more information, see “Work with disk
units” on page 11.

Work with diskette data recovery:

Select this option from the System Service Tools display.

It allows you to read data from a diskette that contains cyclic redundancy check (CRC) errors. CRC errors
occur when the system finds data on a diskette that is not readable during a read operation. Normally,
when the system finds a CRC error, you cannot read the diskette past the point of the failing sector. By
using this option, you can read diskettes that contain sectors with CRC errors.

The iSeries system can use diskettes for saving and restoring system objects. One or more objects can be
stored on a diskette. Whenever the system finds a diskette that contains a bad sector during a read
operation, the operation ends. A bad diskette sector, which causes a CRC error, can result from failure in
the diskette or from wrong handling. The Work with diskette data recovery option allows you to read data
from a diskette, correct any failing sectors present on the diskette, then write the new data to a new
diskette.

Options
v Alter diskette data
This option allows you to change the data in any sector on a diskette. For more information, see “Alter
diskette data” on page 214.
v Read data from diskette
This option reads the contents of a diskette while ignoring diskette sectors with read data CRC errors.
For more information, see “Read data from diskette” on page 215.
v Write data to diskette

Service functions 213

 This option writes the volume table of contents (VTOC) and data sectors to a new diskette. For more
information, see “Write data to diskette” on page 215.
v Display diskette data
This option allows you to display the data in any sector on a diskette. For more information, see
“Display diskette data” on page 215.
v Print reports
This option allows you to print the following reports from the diskette:
– Volume label
– Data set label
– Load or dump object descriptor
– Failing sector
– Sector range
For more information, see “Print reports” on page 216.

Processing restrictions:

This option cannot duplicate diskettes containing data sets that have data set directories in the data area,
and might not read VTOC or data set identification sectors into a space object.

The Work with diskette data recovery option:

v Cannot duplicate diskettes containing data sets that have data set directories in the data area.
Deleted sectors are accepted by the read option and are identified by the print operation. The write
operation compresses the data set in which the deleted sectors are found. Compression must occur
before the write operation occurs; there is no machine interface (MI) to write a deleted sector. The
automatic compression saves all data sets by starting with extent sector addresses. When suitable, the
option adjusts end-of-extent and end-of-data addresses.
Diskettes containing data sets that have data set directories in the data area cannot be duplicated
because the automatic compression could destroy the sector addressability of the data set directory.
Any change made to the VTOC area should not change the sector size as determined by the read
operation; compression logic assumes the same sector size.
v Might not read VTOC or data set identification sectors into a space object.
This option accepts I/O media errors that are associated with the sectors read during a read VTOC
command. Because the IOP does not always return sectors read in error, the VTOC or data set
identification sectors might not be read into the system space object. You can assemble valid sectors in
place of those sectors that are not read back into the space object because of sector errors. The write
operation checks identification sectors for the volume and first data set to verify if they are present or
absent.

Alter diskette data:

The Alter Diskette Data display allows you to view and alter diskette data.

214 System i and System p: Service provider information Service functions

 Alter Diskette Data

Starting sector address . . _____ CCHRR

Type changes, press Enter.

0000 00000000 00000000 00000000 00000000 * ................ *

0010 00000000 00000000 00000000 00000000 * ................ *
0020 00000000 00000000 00000000 00000000 * ................ *
0030 00000000 00000000 00000000 00000000 * ................ *
0040 00000000 00000000 00000000 00000000 * ................ *
0050 00000000 00000000 00000000 00000000 * ................ *
0060 00000000 00000000 00000000 00000000 * ................ *
0070 00000000 00000000 00000000 00000000 * ................ *
0080 00000000 00000000 00000000 00000000 * ................ *
0090 00000000 00000000 00000000 00000000 * ................ *
00A0 00000000 00000000 00000000 00000000 * ................ *
00B0 00000000 00000000 00000000 00000000 * ................ *
00C0 00000000 00000000 00000000 00000000 * ................ *
00D0 00000000 00000000 00000000 00000000 * ................ *

More...
F3=Exit F5=Refresh F12=Cancel F14=Previous sector
F15=Next sector

Figure 81. Example of Alter Diskette Data display

1. Select Alter diskette data on the Work with Diskette Data Recovery display. The alter diskette data
window appears.
2. Perform the following actions:
v Press F15 to advance one sector at a time.
v Press F14 to return to the previous sector.
v Type over the Starting sector address to gain access to any sector on the diskette.

Read data from diskette:

This option reads cylinder 0, sector by sector, and cylinders 1 through 74 with one request.

Select this option first. This option reads cylinder 0, sector by sector, and cylinders 1 through 74 with one
request. When the read operation finds a CRC or a deleted or sequentially relocated sector, it builds an
error summary record and continues reading until it reaches an end-of-volume.

Write data to diskette:

This option writes the VTOC and the data sectors from the image that is contained in the system space
object.

This option writes the VTOC and the data sectors from the image that is contained in the system space
object. The diskette is written in either ASCII or EBCDIC, as determined by the read option. If the
operation receives a bad feedback response code from the REQIO instruction, the write data to diskette
operation ends with an error message. If the write operation is successful, the output diskette is given the
same volume serial number and content as the original diskette.

Display diskette data:

View diskette data a sector at a time.

Select Display diskette data on the Work with Diskette Data Recovery display. The display Diskette Data
display appears.

Service functions 215

 Display Diskette Data

Starting sector address . . _____ CCHRR

Type changes, press Enter.

0000 00000000 00000000 00000000 00000000 * ................ *

0010 00000000 00000000 00000000 00000000 * ................ *
0020 00000000 00000000 00000000 00000000 * ................ *
0030 00000000 00000000 00000000 00000000 * ................ *
0040 00000000 00000000 00000000 00000000 * ................ *
0050 00000000 00000000 00000000 00000000 * ................ *
0060 00000000 00000000 00000000 00000000 * ................ *
0070 00000000 00000000 00000000 00000000 * ................ *
0080 00000000 00000000 00000000 00000000 * ................ *
0090 00000000 00000000 00000000 00000000 * ................ *
00A0 00000000 00000000 00000000 00000000 * ................ *
00B0 00000000 00000000 00000000 00000000 * ................ *
00C0 00000000 00000000 00000000 00000000 * ................ *
00D0 00000000 00000000 00000000 00000000 * ................ *
More...
Press Enter to continue.

F3=Exit F5=Refresh F12=Cancel F14=Previous sector

Figure 82. Example of Display Diskette Data display

The contents of sector 1 on cylinder 0, track 0 are displayed first. You can advance one sector at a time by
pressing Enter, or you can return to the previous sector by pressing F14. Also, you can type over the
Starting sector address field. This field gives you direct access to any sector on the diskette.

Print reports:

The Print Reports display appears when you select the Print reports option on the Work with Diskette
Data Recovery display. You can print the following reports or select options from the Print Reports
display.

The Print Reports display appears when you select the Print reports option on the Work with Diskette Data
Recovery display. You can print the following reports or select options from the Print Reports display:
v Volume label report
The system space object supplies this report by virtual address in a standard hexadecimal and
character format. This option formats the volume label fields. The volume label field contains a field
description, the hexadecimal field offset into the sector, and the field contents.
v Data set label report
For each data set that is on the diskette, the system space object supplies a report by virtual address in
a standard hexadecimal and character format. This option formats the data set label fields. The data set
label field contains a field description, the hexadecimal field offset into the sector, and the field
contents.
v Load and dump object descriptor report
The system save and restore options specify a list of system objects that contains the database in the
request descriptor (RD) part of the source/sink request (SSR) data used by the REQIO instruction. For
each object that the REQIO instruction specifies, the load/dump I/O manager writes to the diskette a
load/dump object dump descriptor that contains a summary of the system environment from which that
object was dumped.
For each load/dump object dump descriptor contained on the diskette, the system space object dumps the
descriptor sector by virtual address in a standard hexadecimal and EBCDIC format. This option
formats the load and dump object dump descriptor fields. The descriptor field contains a field description,
the hexadecimal field offset into the sector, and the field contents.
v Failing sector report

216 System i and System p: Service provider information Service functions

 The sectors that found read (or CRC feedback response code) errors supply this report after you select
the Read data from diskette option. The sectors are formatted to provide the sector address
(CCHRR–cylinder, head, record), the data set identifier, the hexadecimal data offset into the sector, and
the sector contents. Because the data CRC can be anywhere in the failing sector, the failing sector
report shows where to place the failing sector in its correct context.
v Sector range report
This report comes from the sectors in the sector range you specify. Each sector is formatted to contain
the sector address (CCHRR), data set identification, load and dump object type, subtype, and object
name (if suitable). The space object dumps the sector by virtual address in a standard hexadecimal and
EBCDIC format. You must enter a starting and ending sector address to print a sector range report.

How to use the Work with Diskette Data Recovery option:

Use the recover diskette data option to correct diskette problems.

1. Select the Work with diskette data recovery option on the System Service Tools (SST) display. The
Work with Diskette Data Recovery display appears.

Work with Diskette Data Recovery

Warning: Work with Diskette Data Recovery should only be used when
directed to by your service representative.

Type option, press Enter.

2=Alter diskette data 3=Read data from diskette
4=Write data to diskette 5=Display diskette data 6=Print reports

Opt Device
_ DKT01
_ DKT02
_ DKT03
_ DKT04
_ DKT05
_ DKT06
_ DKT07
_ DKT08
_ QDKT

F3=Exit F12=Cancel

2. Insert a diskette with read errors into the diskette unit with which you want to work.
3. Type a 3 in the Opt field next to the diskette unit in which you inserted the diskette and press the
Enter key. Selecting the read option moves the contents of the diskette to a system space object where
you can display or change them.
4. After the diskette is read into the system space object, select the Print reports option on the Work
with Diskette Data Recovery display to print the contents of the diskette. This helps you find the
failing sectors and the address of the system space object where you can change the contents of the
diskette.
5. Select a diskette summary report. Print the summary reports in any combination by typing a 6 in
front of the summary report you want and pressing Enter.

Note: The type of diskette you are working with determines the type of summary report you want to
print. All diskettes have volume headers and data set headers; therefore, you might want
summary reports for these areas. If you find read errors, you should look at the failing sector
summary. For diskettes that are used in save and restore operations, use the load and dump
object dump descriptor summary.

Service functions 217

6. If you want to print the sector range report, specify the start and end sector address for the sector
range. If you do not specify a sector address, no sectors will print in the print range sector area of the
report.
7. To display the contents of the diskette, select the Display diskette data option on the Work with
Diskette Data Recovery display. To change the failing sectors, select the Alter diskette data option on
the Work with Diskette Data Recovery display.
8. Exchange the diskette that contains CRC errors with one of the same type and format.
9. Select the Write data to diskette option on the Work with Diskette Data Recovery display to write the
changed data to the new diskette.
This ends the procedure.

Work with system partitions:

Some functions are restricted to DST use only and cannot be performed from SST.

For information on the Work with system partitions options, see “Work with system partitions” on page 42.

Note: Some functions are restricted to DST use only and cannot be performed from SST.

Work with system capacity:

Some functions are restricted to DST use only and cannot be performed from SST.

For more information on the Work with system capacity option, see “Work with system capacity” on page
42.

Note: Some functions are restricted to DST use only and cannot be performed from SST.

Work with system security:

Some functions are restricted to DST use only and cannot be performed from SST.

For more information on the Work with system security option, see “Work with system security” on page
43.

Note: Some functions are restricted to DST use only and cannot be performed from SST.

Work with service tools user IDs:

Some functions are restricted to DST use only and cannot be performed from SST.

For more information on the Work with service tools user IDs option, see “Work with service tools user
IDs” on page 27.

Note: Some functions are restricted to DST use only and cannot be performed from SST.

SST Function keys

Covers F3, F5, F10, F12, and F16 SST function keys.

Keys F3, F5, F10, F12, and F16 usually have the following functions:
v F3 key ends the SST function.
v F5 key causes the system to ignore input to the display. Use this key to see the same display with the
input erased or a waiting display.
v F10 key causes the command entry display to be shown. You can then enter CL commands.

218 System i and System p: Service provider information Service functions

v F12 key causes a return to the previous display. You can use this key to return through the prompts to
the first service tool display that has an option that can cancel the service tool.
v F16 key always returns control to the System Service Tools (SST) display; it does not cancel the active
service tool.

i5/OS online problem analysis and resolution

Problem analysis and resolution (PAR) manages system errors and gives the customer maximum system
availability, effective problem analysis, and a set of software tools for analyzing, repairing, and reporting
problems.

For information on using the Service Focal Point application on the Hardware Management Console
(HMC) for online problem analysis and resolution, see Using Service Focal Point.

For information on problem analysis and resolution on logical partitions, see Troubleshooting logical
partitions.

Online PAR performs the following functions:

v Displays and prompts the customer and service representative through problem analysis
v Provides problem analysis for the hardware and software parts of the devices to perform problem
analysis
v Contains a problem log, which contains system problem descriptions and the status of each problem
v Contains the Service Support Facility, which reports the problems to the service and support system.

Online PAR manages system errors and gives the customer maximum system availability, effective
problem analysis, and a set of software tools for analyzing, repairing, and reporting problems. It runs
concurrently with other customer programs; therefore any part of the system that is not usable by the
customer is also unavailable for a problem analysis task. The customer should be aware of this when
deciding to run Online PAR.

Another part of PAR is the iSeries system problem management functions. This provides automated
problem analysis, automated problem logging and tracking, automated problem reporting, and problem
correction. It quickly and accurately manages problems occurring on the system. For more information on
the automated problem management functions, see “Service attributes (DSPSRVA or CHGSRVA)
commands” on page 228.

System failures fall into two groups: System-detected and customer-detected.

i5/OS System-detected problems

System-detected problem management starts with the detection of a software or hardware error by a
device that is attached to the system. When software logically detects a problem, the system collects the
data and notes the error. When a device physically detects a problem, the device uses the common I/O
interface to report an error message (note) to the system.

The system uses these error notes to create a problem log entry and sends a message to the QSYSOPR
message queue. The problem log entry has a description of the failing device. This description allows a
problem analysis procedure to be called without initial customer input.

For information on using the Service Focal Point application on the Hardware Management Console
(HMC) for online problem analysis and resolution, see Using Service Focal Point.

For information on problem analysis and resolution on logical partitions, see Troubleshooting logical
partitions.

Problem log:

Service functions 219

The problem log contains descriptions for all messages with problem analysis routines.

The system operator and other authorized persons use the problem log to manage the problem records
that are made by Online PAR. Functions that the problem log provides include the following:
v Display problem records or print problem records
v Define a new problem
v Analyze an existing problem
v Report a problem
v Add notes to a problem record
v Recover from a problem
v Verify that a problem has been corrected
v Mark a problem as corrected
v Delete one or more problem records
v Query problem analysis status from a remote site

The customer has access to problem log functions in one of the following ways:
v Type the WRKPRB (Work with Problems) command and press Enter.
v On the Main Menu, select the Problem handling option. Then, on the Problem Handling display, select
the Work with problems option.

The WRKPRB command has search parameters available to control the range of problems that is
displayed. Pressing F4 displays the search parameters. One of these parameters is SRVID, which is the
problem management report (PMR) number the remote support system returned when it reported the
problem. Some other examples of search parameters are time range, type of failing hardware, and
resource name of failing hardware.

Each entry in the problem list that WRKPRB displays contains a unique, ten-digit problem identification
(ID). This ID appears on all displays for a specific problem and in the PMR for the problem in the remote
support system. The problem list has a field that you can use to specify the problem ID that you want to
go to directly.

Messages relating to hardware failures:

When the system makes an entry in the problem log for each system-detected problem, it also sends a
message to the QSYSOPR message queue. Messages that are associated with system-detected problems
are marked with an asterisk (*) or are highlighted.

Start problem analysis by placing the cursor anywhere on the message line that contains the asterisk and
press F14. For more options, press the Help key to view the Additional Message Information display, then
press F14 (Work with Problem) to view the Work with Problems display. To see available online help, press
the Help key. For more information, see Start of call procedure.

Note: It is possible to have highlighted or marked with an asterisk multiple system messages that are
related to the same failure. For example, a 9335 A01 control unit failure would generate its own
message and two more system messages (one per actuator) for each B01 unit on the A01 device
function processor.

If you have additional messages that are marked with an asterisk from the original failure, you can
remove them by doing the following:
1. Close the problem under “Work with problem” (WRKPRB).
2. Display system messages [(DSPMSG QSYSOPR ASTLVL(*INTERMED)]. Run problem analysis by
moving the cursor to the message that is marked with an asterisk (*) or highlighted and pressing F14
to remove the * or highlighting. Then press F11 or select option 4 to remove the message.
220 System i and System p: Service provider information Service functions
 You can use F14 multiple times on one message.

Online help is available by pressing the Help key.

You can display the QSYSOPR message queue by entering.

DSPMSG QSYSOPR

To display the message queue every time a message is logged, put the queue in *BREAK mode.

To put the queue in Break mode, enter

CHGMSGQ QSYSOPR *BREAK

Putting the QSYSOPR message queue in Break mode lets the customer know immediately when the
system detects a problem. The customer can then choose to analyze the problem or delay analysis until a
later time. System-detected problems can be analyzed later by displaying QSYSOPR or using the
WRKPRB command.

Other messages that describe system problems can be logged in QSYSOPR although they are not
associated with a specific system-detected problem.

The first three letters in the message are the message identifier and indicate the message category. The
following list shows some typical message identifiers that relate to hardware:
CPA Messages that need system operator action
CPD Diagnostic messages
CPI Informational messages
MCH Machine interface

The remaining four digits indicate the sequence number of the message. If an error condition occurs, you
receive an error message that identifies the error.
1. Place the cursor anywhere on the same line as the error message.
2. Press the Help key. The resulting Additional Message Information display contains the message
identifier, the name of the program that is sending the message, and additional message information.
3. Read the additional message information about the error or the description of which corrective action
to take; take the corrective action.

Customer-detected problems
Online PAR guides the customer through a series of panels to solve customer problems, analyze problems
for a failing part, or generate a symptom string for reporting.

Customer-detected problem management is activated when the customer detects a problem that was not
detected by the system.

During the definition of a customer-detected problem, to prevent errors in the procedure, the system
guides the customer. System units supply a problem analysis (PDP) as the entry point from Online PAR.
After the problem is analyzed to a part, Online PAR determines which general entry PDP is requested, if
any. Online PAR generates a symptom string for a software error. The IBM service support system uses
the symptom string to determine whether a software problem already has an available fix.

Customer-detected problem analysis can be started in one of the following ways:

v Enter the ANZPRB (Analyze Problem) command. Use the ANZPRB command to analyze a user-detected
problem when no problem analysis message was generated, or when a problem is intermittent.

Service functions 221

v Enter the WRKPRB (Work with Problem) command. Select the Work with problem option for any listed
problem that has Opened in the Status field. Select the Analyze problem option.

Service support facility

The service support facility can be used for system-detected problems and user-detected problems.

When problem analysis is complete, online PAR gives the customer the option of reporting the problem.
For many problems, analysis results are shown as a field-replaceable unit. Other analysis procedures
make a symptom string to be reported with the problem.

Displaying i5/OS PTFs

For information on displaying the operating system PTFs that are installed on your system, see Operating
system fixes.

Between code releases, problems that are found with the code are fixed with program temporary fixes
(PTFs).

The term PTF can refer to a Licensed Internal Code or an operating system fix. For more information on
fixes and cumulative PTFs, see “Fixes and cumulative PTF packages” on page 164.

For information on displaying the operating system PTFs that are installed on your system, see Operating
system fixes.

i5/OS or LIC APAR information

Tasks to perform before requesting a new APAR.

Use the system operation or the service library information to assist in performing the tasks that are
listed in Table 73. This ensures that the system is current for all known problems before you create an
authorized program analysis report (APAR).
Table 73. Tasks to perform before requesting a new i5/OS or LIC APAR
Task to be performed What to do Location of instructions
Determine whether Use support data: Support
customer-reported symptom is a publications, TIPS, Exception lists, or
problem fixed by a program Support Center recommendations
temporary fix (PTF).
Review the PTF level to see whether DSPPTF 5722SS1 and DSPPTF System operation information, iSeries
a cumulative PTF package needs to 5722999. Look for PTF marker. See Information Center
be installed. PTF levels on back.
Order a cumulative PTF package Send Program Temporary Fix Order System operation information
(SNDPTFORD) SF99VRM
Obtain a list of generally available SNDPTFORD SF97VRM (VRM = System operation information
iSeries PTFs. version, release, modification
example 410).
Determine if a PTF has been SNDPTFORD SF97VRM Find the PTF System operation information
superseded number in the PTF summary listing.
The latest PTF is listed in the
“replaced by” column.
Determine whether the system has all Check for HIPER marker TLYYDDD See “Displaying i5/OS PTFs.”
the LIC HIPER fixes. using DSPPTF 5722999 and compare
with the latest PSP.
Obtain a list of HIPER PTFs not in SNDPTFORD SF98VRM System operation information
the latest cumulative PTF package.

222 System i and System p: Service provider information Service functions

Table 73. Tasks to perform before requesting a new i5/OS or LIC APAR (continued)
Task to be performed What to do Location of instructions
Obtain a list of all LIC HIPER repairs SNDPTFORD MF98VRM System operation information
(hardware PSP listing)
Install all HIPER PTFs from the Get latest cumulative PTF package Follow the instructions in the
cumulative PTF package. and use GO PTF. cumulative PTF package.
Install just the HIPER LIC fixes from Get the latest cumulative PTF Follow the instructions in the
the cumulative PTF package. package and use GO PTF. cumulative PTF package.
Order a PTF SNDPTFORD PTF # (where # is the System operation information
PTF number).
Load a PTF Load Program Temporary Fix System operation information
(LODPTF)
Apply a PTF Apply Program Temporary Fix System operation information
(APYPTF)
Remove a PTF Remove Program Temporary Fix System operation information
(RMVPTF)
Display a PTF DSPPTF System operation information
Display the release level Enter “GO LICPGM” and select System operation information
menu option 10.
Install all Licensed Internal Code Use customers latest save tapes. 94xx service library
after a load source disk fails.
Restore all Licensed Internal Code if Use customers latest save tapes. 94xx service library
the IPL code is damaged.

How to reset an I/O processor card while the system is running

Covers various scenarios on how to reset an I/O processor card while the system is running.

About this task

Resetting an IOP restarts and reloads that IOP. Use this procedure to recover from an intermittent error
condition.

Note: You can also perform an IOP reset under the Hardware Service Manager function (see “Debug the
resource” on page 62).

Note: You cannot reset the workstation IOP for the workstation at which you are working or a
workstation that is the only one on the system
1. Do you want to reset the local workstation IOP?
No: Continue with the next step.
Yes: Vary off the local workstation IOP (see “Varying configuration descriptions on and off” on
page 224). Then, go to step 6 on page 224 of this procedure.
2. Do you want to reset the communications IOP?
No: Continue with the next step.
Yes: Vary off all the lines on a communications IOP (see “Varying configuration descriptions on
and off” on page 224). Then, go to step 6 on page 224 of this procedure.
3. Do you want to reset the cryptographic IOP?
No: Continue with the next step.

Service functions 223

 Yes: You must end cryptographic services. Enter ENDCS (End Cryptographic Services) command. To
reset the cryptographic IOP, enter STRCS Press F4 to prompt parameters. Then, enter RESET *YES.
This ends the procedure.
4. Do you want to reset a tape, optical, or disk IOP without an attached disk unit?
Yes: Continue with the next step.
No: This ends the procedure.
5. Vary off all the IOPs and device descriptions on the IOP (see “Varying configuration descriptions on
and off”).
6. Enter the VRYCFG (Vary Configuration) command. Then, press F4 for prompting.
7. Enter STATUS *ON RESET *YES Then, press Enter. This ends the procedure.

Results

Varying configuration descriptions on and off

Access all lines, devices, and IOPs and to see and change (vary on or off) the configuration status for
these resources.

About this task

The Go Hardware display allows you to access all lines, devices, and IOPs and to see and change (vary on
or off) the configuration status for these resources.

The status of all configuration descriptions can also be displayed or changed (varied on or off) using the
WRKCFGSTS (*NWI | *CTL | *LIN | *NWS | *DEV) command. This command is also used for varying off a
line and all the IOPs and devices under it.

Notes:
1. All active jobs must be ended before you can vary off. You might be able to enter the
WRKACTJOB (Work with Active Jobs) command on the command line on the WRKCFGSTS
display or use the Work with Job option to end active jobs.

Note: To end active jobs running on the facsimile IOP, use the ENDFAXSPT command.
2. If a line, IOP, device, network interface (NWI), or nonprogrammable workstation is hung up,
varying its configuration description off, then on (in that sequence) provides recovery for some
intermittent problems.
3. You cannot display or change cryptographic resources by using the WRKCFGSTS command.
To view these resources, use the Work with Hardware Resources (WRKHDWRSC) command.

Commonly used i5/OS service commands

Service command references.

The following list provides a quick reference to commands that are commonly used in servicing the
System i. For more information on some of these service commands, see the iSeries Information Center.

i5/OS Command Function:

APYPTF Apply a Program Temporary Fix (PTF)
ANZPRB Analyze a new problem
CHGMSGQ QSYSOPR *BREAK Change message to break
CHGSRVA Change service attributes
CHGNETA Change network attributes
CHGSYSVAL Change system values (see 1 on page 231)

224 System i and System p: Service provider information Service functions

i5/OS Command Function:
CHGXMTLVL Change transmit level of the facsimile I/O processor (see
“Change Transmit Level (CHGXMTLVL) command” on
page 229)
CRTCTLBSC Create a controller description for a BSC controller
CRTCTLLWS Create local workstation I/O processors
CRTDEVDSP Create a local display device
CRTDEVPRT Create a local printer device
CRTDEVSPR Create a device description for a remote display
CRTDEVTAP Create a local tape device
CRTLINASC Create a line descriptor for an asynchronous line
DLTPRB Delete all entries in problem log over 30 days old
DSPJOB Display a job
DSPJOBLOG Display the job log
DSPLCLHDW Display local hardware
DSPLOG QHST Display the history log
DSPMSG QSYSOPR Display messages in the system operator’s message
queue
DSPPFM Display physical file member
DSPPTF Display Program Temporary Fixes (PTFs)
DSPSFWRSC Display software resources
DSPSYSVAL Display system values.
ENDRMTSPT End remote support
ENDSBS End subsystem
GO *ALL Lists all menus for system commands
GO CMDDSK Go to the disk commands menu
GO CMDHDW Go to the hardware commands menu
GO CMDHDWRSC Go to the hardware resource commands menu
GO CMDINF Go to the information commands menu
GO CMDPTF Go to the PTF commands menu
GO CMDPWR Go to the power commands menu
GO CMDSPT Go to the support commands menu
GO CMDSRV Go to the service commands menu
GO CMDSYS Go to the system commands menu
GO CMDSYSVAL Go to the system value commands menu (see “Using the
configuration description label information to prepare for
a system upgrade” on page 231)
GO CMDVFY Go to the verify commands menu
GO INFO Go to the information assistant options menu
GO LICPGM Display Release/ Version/Modification level of the
i5/OS program; Display national language
GO MAIN Go to the main menu
GO ORDER Display the IBM market support commands

Service functions 225

i5/OS Command Function:
GO SUPPORT Go to the support and education menu
GO UPGRADE Displays upgrade information
INSPTF Install PTF
INZDKT Initialize diskette
INZTAP Initialize tape
PRTDEVADR Print device address
PRTERRLOG Print information from the error log
PRTINTDTA Print the Vertical Licensed Internal Code exception
information
PWRDWNSYS *IMMED Power down the system
RQSORDAST Request (marketing) order assistance
SAVAPARDTA Save APAR data
SAVSYS Save system
SIGNOFF Sign you off the system
SNDPTFORD Send PTF order
SNDSRVRQS *TEST Test the IBM support link
STRPRTWTR Start printer writer
STRRMTSPT Start remote support to give service access to the system
from a remote location
STRSST Start the system service tools (see “System Service Tools
(SST)” on page 211)
SNDSRVRQS Test the support link
VFYCMN Show the Communications Verification display (see
“Verify communications” on page 236)
VFYOPT Verify optical storage unit or library
VFYPRT Verify printer prints a pattern on the printer
VFYTAP Verify tape unit
VRYCFG Vary configuration (vary device, I/O processor, or
communications line on or off)
WRKALR Show the alert log
WRKCFGSTS Display the status of all I/O processors
WRKDEVD Work with device display
WRKORDINF Work with order information to build topology files for
upgrades
WRKOUTQ Work with output queue
WRKPRB Show the problem log display (see “i5/OS online
problem analysis and resolution” on page 219)
WRKHDWPRD Show the Work with Hardware Products display (see
“Work with Hardware Products (WRKHDWPRD)
command” on page 230)
WRKHDWRSC Displays the resource names
WRKSYSSTS Work with system status

226 System i and System p: Service provider information Service functions

To sign off the workstation, return to the main menu by selecting the end option, or by pressing the
System Request key. Then, enter 90 to sign off.

Work with System Value (WRKSYSVAL) Command

The system is shipped with system values that control different aspects of its operation. The Work with
System Value (WRKSYSVAL) command shows a list of all system values. For more information, see the
iSeries Information Center.

About this task

If you know the name of the system value you want to display or change, you can use the Display
System Value (DSPSYSVAL) or Change System Value (CHGSYSVAL) command.

To work with system values:

1. Enter WRKSYSVAL
2. From the Work with System Values display, you can request a list of all the system values or a subset
of that list.
v To list all system values, type *ALL in the Subset by type field.
v To list a subset of system values, enter a type in the Subset by type field. (Press F4 for a list of
types).
3. To change the system value, select the Change option.

Commonly used system values:

About this task
QDATE
QDATE is the system date. It is composed of the following system values: QYEAR, QMONTH,
and QDAY. Available date formats are YMD, MDY, DMY (Y = year, M = month, D = day), or JUL
(Julian format). Its value is set from the IPL Options display, and is updated when the system
value QTIME reaches midnight (000000). A change that is made to this value might also change
QYEAR, QMONTH, and QDAY.
QTIME
QTIME is the system value for the time of day. It is composed of the following system values:
QHOUR, QMINUTE, and QSECOND. You can set its value from the IPL Options display. QTIME
format is hhmmss.
hh=24 hour time clock
mm=minutes
ss=seconds

Changes to this value take effect immediately, and they might affect the system values QHOUR,
QMINUTE, and QSECOND.
QAUTOCFG
The automatic configuration indicator (QAUTOCFG) controls whether the system creates device
descriptions automatically for locally attached devices. The system default, 1, is to perform
automatic configuration. If you do not want the system to create device descriptions, change the
system value to zero (0). You can use the WRKSYSVAL command, or enter the following
command:
CHGSYSVAL SYSVAL(QAUTOCFG) VALUE('0')
QRMTSRVATR
The remote service attribute (QRMTSRVATR) system value controls incoming access to remote
service support through the iSeries electronic customer support line.

Note: You can also set or reset this system value by using the change service attributes command
(see “Service attributes (DSPSRVA or CHGSRVA) commands” on page 228).

Service functions 227

Service attributes (DSPSRVA or CHGSRVA) commands
The system is shipped with service attributes that assist in system operation.

You can display the service attributes by entering the Display Service Attributes (DSPSRVA) command or
change the service attributes by entering the Change Service Attributes (CHGSRVA) command.

Commonly used service attributes

ANZPRBAUTO:

The automated problem analysis function enables problem analysis routines to run automatically.

Problem analysis routines are programs that attempt to isolate a problem. At the time of the failure, they
run in a background batch job. This function also monitors for selected critical conditions. When it
encounters one, it sends a *BREAK message to users (who are specified by the service attribute,
CRITMSGUSR) to ensure that they recognize the condition.

To change the value of the automated analysis function, type:

CHGSRVA ANZPRBAUTO(*YES)

The system default (*Yes) is to run the automated problem analysis function.

If you do not want the system to perform the automated problem analysis function, change the value to
*NO.

CRITMSGUSR:

When problem analysis routines run automatically, the CRITMSGUSR function specifies who is sent a
*BREAK message at the time of a failure.

Use the CRITMSGUSR (critical message user) function to create an ordered list of user identifiers and user
classes. When the system detects a critical condition, it notifies the first entry in the list by a *BREAK
message. If the user or the user class is not signed on, the system sequentially notifies the entries in the
list until a user is notified. For details on how to set up automatic problem analysis, see
“ANZPRBAUTO.”

To work with the critical message user function, type:

CHGSRVA CRITMSGUSR(*QSYSOPR)

The system default *QSYSOPR sends a *BREAK message to the system operator.

You can change the value and create an ordered list of user identifiers and user classes.

RPTPRBAUTO:

This service attribute allows automatic reporting of software problems.

When problem analysis routines run automatically at the time of a failure (see “ANZPRBAUTO”), the
RPTPRBAUTO function specifies whether the software service provider is notified. For more information
on the service provider function, see “RPTSRVPVD” on page 229. To change the value of automated
reporting function, type:
CHGSRVA RPTPRBAUTO(*YES)

The system default is to run the automated problem notification (*YES). It runs in a background batch job
at the time of the failure.

228 System i and System p: Service provider information Service functions

When problem notification is not automatic (*NO), you can report problems to the service provider from
the QSYSOPR message queue, or by using the Work with Problems (WRKPRB) command.

RPTSRVPVD:

This function specifies the name of the service provider for your system.

When problems are automatically reported (see “RPTPRBAUTO” on page 228), this function specifies the
name of the service provider for your system.

To work with the service providers function, type:

WRKSRVPVD

The system default (*IBMSRV) is to automatically report problems to IBM.

You can change the service provider. Use the Help key for more information on the specific options.

SNDDTAPKT:

This function sends data that was collected at the time of the failure to the specified service provider.

When problems are automatically reported (see “RPTPRBAUTO” on page 228), this function sends data
that was collected at the time of the failure to the specified service provider.

To change the value of the send data packet function, type:

CHGSRVA SNDDTAPKT(*YES)

The system default (*YES) is to send up to 2000 bytes of data to the service provider.

If you do not want the system to send data, change the system value to *NO.

PTFINSTYP:

This function specifies when to apply PTFs. To apply a PTF, use the install PTF command (INSPTF) or
the GO PTF command (select the Install a program temporary fix option from the Program Temporary Fix
(PTF) display).

These commands use the PTFINSTYP service attribute automatically when you do not specify the Type
field.

To change the value of the PTF install function, type:

CHGSRVA PTFINSTYP (*DLYIPL)

The system default (*DLYIPL) is to designate all of the PTFs for a delayed type of application, and then
perform an IPL on the system.

Use the Help key for more information on the specific options.

Change Transmit Level (CHGXMTLVL) command

The CHGXMTLVL command is used to change the transmit level of the facsimile I/O processor.

The command exists in library QFAX and is accessible only to users with *SERVICE authority.

Note: Do not change the transmit level unless you have direction from your next level of support.

The command is supported in the Facsimile Support/400 Licensed Program.

Service functions 229

The following parameters are used with the CHGXMTLVL command:
CARD
CARD specifies the facsimile description name with which you want to work. For more
information on facsimile description names, see Application System/400® Facsimile Support/400 Users
Guide and Reference, SC41-8245. The name must be a member of file QAFFCFG in library
QUSRSYS.
TELPORT
TELPORT specifies the port with which you want to work. The only choices are FAX1 or FAX2.
XMTLVL
XMTLVL specifies the new transmit level setting (XMTLVL) of the port. Country-defined transmit
level ranges, and default values are contained in the internal table of the Facsimile I/O processor
(for example, type 2664). The code for the Facsimile I/O processor determines the proper
transmit level by detecting which country coupler is attached to the I/O processor and
automatically sets the transmit level range and default. The values represent the negative dB level
of the port.
Valid XMTLVL ranges, 0 through 30 (in whole number increments), and default values vary by
country. For example, the US and Canada range is 0 to -15 dB, and the default is set to -9 dB.
*DFT assigns the country-specific coupler default value.
Do not change the transmit level unless you have direction from your next level of support. If you
enter an XMTLVL value that is not within the valid range for your country, the I/O processor
selects the closest valid transmit level. For example, if your country’s valid range is -6 dB to
-15dB and you set the XMTLVL to 4, the IOP selects -6 dB.

Notes:
v At each ADDFAXCRD command request, the I/O processor tables are initialized.
v There is no online help information available for the CHGXMTLVL command.

Work with Hardware Products (WRKHDWPRD) command

The Work with Hardware Products (WRKHDWPRD) command allows you to work with description
labels. The system uses description labels to identify hardware.

When you run the WRKHDWPRD command, the Work with Hardware Products display appears with
the following options:

230 System i and System p: Service provider information Service functions

 Work With Hardware Products
System: xxx
Select one of the following:

4. Display description label locations

5. Change description label locations

Selection
__

F3=Exit F12=Cancel

1. Display description label locations

This option allows you to display or print the current configuration label location information. It is
the customer’s responsibility to configure and assign labels in the system for cables and devices.
Before a system upgrade procedure, the service representative uses this option to identify cables and
devices that might need a (physical) label attached.
For more information on how to use this option before an upgrade, see “Using the configuration
description label information to prepare for a system upgrade.”
2. Change description label locations
This option allows you to display, change, or print a worksheet of the current configuration label
location information. Use this option after a system upgrade to compare the system configuration
description label information with the (physical) label that is attached to the cable or device. If the
labels do not match, use the Change Description Label Locations display to change the system label.
For more details on how to use this option after an upgrade, see “Using the configuration description
label information after a system upgrade” on page 233.

Using the configuration description label information to prepare for a system upgrade:

Before powering the system down for an upgrade, you must record specific system value information,
verify the system configuration, and create (physical) labels to attach to the system cables and devices.

About this task

Perform the following steps before you begin the upgrade:

1. Display and note the IPL type (QIPLTYPE) system value by performing the following:
a. On the command line of the iSeries Main Menu, type wrksysval qipltype and press Enter.
b. Type 5 in the qipltype field to display the value. Press Enter.
c. Note the information for later use.
2. Display and note the automatic configuration indicator (QAUTOCFG) system value by performing
the following:
a. On the command line of the iSeries Main Menu, type wrksysval qautocfg and press Enter.
b. Type a 5 in the qautocfg field to display its value.
c. Note the information for later use.

Service functions 231

 3. On the command line of the Main Menu, type the wrkhdwprd command and press Enter: The Work
with Hardware Products display appears.
4. Select Display description label locations and press Enter. The Display Description Label Locations
display appears.
5. Press the F17 key to create a printout.

Note: You must press the F17 key even if a printer is not available. Pressing the F17 key places a
copy of the label locations in the system print spool if a printer is not available. This allows
the label locations to print at another time or at another printer location. You can continue by
copying the information from the displays onto a piece of paper.
6. Use the Display Description Label Locations printout to verify that all of the system cables and
devices are labelled correctly.

Display Description Label Locations

System: xxx
System type-model/serial . . . . . . . : 940x-xxx / xx-xxxxx

--------------Location-------------------
Frame EIA Device Card
ID Location Position Position Port Label
T1 2 CTL01
T1 3 CTL03
T1 4 BLDG6, CTL02
T1 4 TAP01
T1 5 DKT01
T2 2 TCTCONNECT, TRNLINE
T2 3 TRNBACKUP
T2 4A QESLINE, QTILINE,
QTIPASLIN
T2 4B *NONE
T2 5A SANFRAN
T2 5B DALLAS
T2 6A ENDICOTT, LIN003
More ...
F3=Exit F11=Display types/serial numbers F12=Cancel
F17=Print

v Cable information is in the Label column for each card position.

v Device information is in the Label column for each device position.
7. Compare the label that is attached to the cable or device with the name that appears in the Label
column on the printout.
v If the label that is attached to the cable or device matches the information in the Label column, do
not create a label.
v If one of the following occurs, you must create and attach a label to the cable:
a. There is information in the Label column, but no label is attached to the cable.
b. The label that is attached to the cable does not match the information in the Label column.
c. A label is attached to the cable, and *NONE appears in the Label column.

Note: If no label is attached to the cable, *NONE indicates that it is not necessary to attach a
label to the cable.
8. Find the blank labels that came with the upgrade shipment.
9. Create a label for each cable or device that you identified:
a. On the blank labels that were provided, write the information that appears in the Label column.
10. Use the Card Position, Device Position, Type-Model, and Serial Number columns on the printout to assist
in locating the devices.

232 System i and System p: Service provider information Service functions

 Note: If an asterisk (*) appears in the Location and Serial Number columns, the label is no longer
associated with hardware in the system. You do not need to create a label.
Attach the labels to the cables and devices that you identified.
11. Keep the Display Description Label Locations printout you might want to use it during the Test
Procedure portion of the upgrade.
12. Press F3 (Exit) until you reach the Main Menu.
Attention: If you replace the labeled cable or device during the hardware install of the upgrade,
ensure that you transfer the label from that cable or device to the replacement cable or device. If you
cannot remove the label without damaging it, copy the information onto a new label and attach it to
the replacement cable or device.
13. Ask the customer to sign on as QSECOFR. Have the customer save the system configuration to a file
by performing the following:
a. Create a file to store the system configuration data.
CRTSAVF QGPL/CFGSAVE
b. Save the system configuration data to the file you created.
SAVCFG DEV(*SAVF) SAVF(QGPL/CFGSAVE)
14. Go to the instructions to perform the upgrade.

Results

After completing the upgrade, verify that labels that are attached to the cables or devices match label
information in the system. For details, see “Using the configuration description label information after a
system upgrade.”

Using the configuration description label information after a system upgrade:

After performing a system upgrade, you must update the configuration description label information in
the system to match the information that appears on the (physical) label that is attached to the cable or
device.
1. Perform an attended IPL:
a. Select Manual mode on the control panel.
b. Power on the system.
c. When the IPL display or the Install display appears, select the Perform an IPL option.
2. The Sign On display appears. Ask the customer to sign on as QSECOFR.

Note: It is important that you perform the following step to correctly update the device resource
names.
3. At the IPL Options display:
a. Set the Start this device only option to Y (Yes).
b. Set the Define or change system at IPL option to Y (Yes).
c. Select System value commands option.
d. Select Change system values option.
e. Ensure that the system value QAUTOCFG is '0'
f. Ensure that the system value QIPLTYPE is '2'
Press F3 twice to continue the IPL.

Note: As the IPL continues, SRC A900 2000 appears. No action is necessary at this time.
4. Have the customer sign off after the IPL is complete.
5. Sign on to the system at the console:
v On the User line of the Sign On display, type QSRV

Service functions 233

 v On the Password line, type the default password QSRV or ask the customer for the password and
press Enter.
6. Use the following commands to verify that all devices are varied off.
WRKCFGSTS CFGTYPE(*CTL) CFGD(*LWS)
WRKCFGSTS CFGTYPE(*CTL) CFGD(*TAP)
WRKCFGSTS CFGTYPE(*DEV) CFGD(*TAP)
WRKCFGSTS CFGTYPE(*DEV) CFGD(*DKT)
WRKCFGSTS CFGTYPE(*LIN)
WRKCFGSTS CFGTYPE(*NWI)
WRKCFGSTS CFGTYPE(*NWS)
7. On the command line of the Main Menu, type the following and press Enter: wrkhdwprd The Work
with Hardware Products display appears.
8. Select Change description label locations and press Enter. The Change Description Label Locations
display appears.

Change Description Label Locations

System: xxx
System type-model/serial . . . . . . . : 940x-xxx / xx-xxxxxxx
Select locations where the label on the actual machine or Label Location
worksheet does not match the label listed below, press Enter.
2=Change

----------------Location-----------------
Frame EIA Device Card
Opt ID Location Position Position Port Label
T1 2 CTL01
T1 3 CTL03
T1 4 *INCORRECT
T1 5 *NONE
T1 4 *NONE
T1 5 DKT01
T2 2 *NONE
T2 3 *NONE
T2 4A QESLINE, QTILINE, ...
More...
F3=Exit F11=Display types/serial numbers F12=Cancel F17=Print

9. Press the F17 key to print a worksheet. If a printer is not available, continue the procedure by noting
the information from the displays onto a piece of paper.

Note: Do not use the printout from the Display Description Label Locations display.
10. Use the Change Description Label Locations display or worksheet to verify that all of the system
cables and devices are labelled correctly.
11. Compare the label that is attached to the cable or device with the name that appears in the Label
column.
v Label information matches if the following occurs:
a. The name on the label that is attached to the cable or device is the same as the information in
the Label column on the display.

Note: If you replace the previously labeled cable or device during the system upgrade, be sure
to transfer the existing label information to the replacement cable or device.
v Label information does not match if the following occurs:
a. There is information in the Label column, but no label is attached to the cable. (The following
steps of this procedure instruct you to create a label.)
b. The label that is attached to the cable does not match the information in the Label column.
(The following steps of this procedure instruct you to change the system label.)

234 System i and System p: Service provider information Service functions

 c. *NONE appears in the Label column, and a label is attached to the cable. (The following steps
of this procedure instruct you to change the system label.)
d. *INCORRECT appears in the Label column.
This indicates that the label that is attached to the cable does not match the information in the
Label column. (The following steps of this procedure instruct you to change the system label.)
12. Does all of the label information match?

Note: It is normal for the resource names to change during the upgrade process. Do not use the
resource name information from other displays to match the labels.
No Yes
↓ The system label information is the same as the (physical) label.
Press the F17 key on the Change Description Label display to request a printout of the new
information for your records.
Go to step 23 on page 236 of this procedure.
13. Do you need to create physical labels?
No Yes
↓ Perform the following if there is information in the Label column, but no label is attached to
the cable:
a. Write the information that appears in the Label column on a blank label (labels were
provided with the upgrade).
b. Attach the label to the cable or device.
c. Continue to the next step of this procedure.
14. Do you need to change the description label information in the system?
Yes No
↓ The system label information is the same as the (physical) label. Go to step 20 on page 236 of
this procedure.
15. On the Change Description Label Locations display, type 2 in the Opt column for each location that
requires a label change.
Press Enter.

Note: You can make more than one selection at a time, but if More... appears on the bottom of the
screen, do not press Enter. Page forward to select the remaining labels.
16. The Change Description Label display appears.
A list of possible label names is shown for the first item you selected.
To select the label name (on the display) that matches the label that is attached to that cable or
device, perform the following:
a. Type 1 in the Opt column for each location that you want to change.
b. Press Enter.

Note: If you cannot find (on the display) the label that matches the label attached to that cable or
device, verify that your information is correct. If it is correct, contact your next level of
support for assistance.
17. If you chose to change more than one item, the Change Description Label display appears for the
next label.
A message at the bottom of the display indicates whether the previous change was successful.
18. For all of the labels that require a change, repeat steps 14 through 17.

Service functions 235

19. After you change the last label, the Change Description Label Locations display appears with the
updated information.
A message at the bottom of the display indicates whether the last change was successful.
If More... appears on the bottom of the screen, scroll forward to view more information.
20. Press the F17 key on the Change Description Label display to request a printout of the new
information for your records.
21. Verify that the labels on the printout match the labels that are attached to the cables or devices.
22. If you find any errors, go to step 14 on page 235 and repeat the instructions through step 21.
Continue with the next step if all description label information is correct.
23. Sign off from the system (you are signed on as QSRV).
24. Ask the customer to sign on as QSECOFR and change the QAUTOCFG and QIPLTYPE system
values to the values you noted before the upgrade. For details, see “Using the configuration
description label information to prepare for a system upgrade” on page 231.
25. Select Normal mode.
Perform an immediate IPL by typing the following on the Main Menu:
pwrdwnsys *immed restart (*Yes)
26. Return to the upgrade instructions that sent you here.
This ends the procedure.

Verify commands
Use the verify command to check for the correct operation of hardware and communications.

Use the verify command to check for the correct operation of hardware and communications. To display
a menu of the verify commands, type.
GO CMDVFY

You can also use the Hardware Service Manager function to verify hardware and communications. For
details, see “Verification procedures” on page 91.

Commonly used verify commands

VFYCMN
Use the VFYCMN command to verify the correct operation of a communications card, line, or
interface. For information on the communication tests, see “Verify communications.”
VFYOPT
Use the VFYOPT command to verify the correct operation of an optical library. For non-library
optical units, use the verify option within the Hardware Service Manager.
VFYPRT
Use the VFYPRT command to verify the correct operation of a printer.
VFYTAP
Use the VFYTAP command to verify the correct operation of a tape unit.

Verify communications
Use the VFYCMN (verify communications) command to verify correct hardware operation.

Use the VFYCMN (verify communications) command to:

v Verify the correct operation of the following hardware:
– I/O processor and I/O adapter cards
– Remote communications - SDLC, ISDN, frame relay, and so on
– Local area networks - Ethernet, token-ring, wireless, LocalTalk, and so on

236 System i and System p: Service provider information Service functions

 – Cryptographic resources
– Facsimile features
v Diagnose and verify communications hardware problems and cable problems.
v Send test data to the remote equipment to verify correct connection.
v Analyze problems

Note: Use the VFYCMN command to assist in isolating hardware problems that the system does not
detect.
v Run concurrent Link Problem Determination Aid-2 (LPDA-2) tests. For details, see “Concurrent
LPDA-2 tests” on page 245.
v Run wireless diagnostic tests.
v Monitor telephone lines and modems concurrently.
v Monitor modems interface signals.
v Verify a communications link.

For information on running a trace on a communications interface and other tests that are available, see
“Communications tests” on page 243.

Performing the verify communications procedure:

You can verify communications by using the VFYCMN command or the problem handling option.

About this task

To verify communications or devices on a System i, perform the following steps:

1. Check the operating system.
2. Use one of the following methods to verify communications:
v Use the VFYCMN (Verify Communications) command: Type the VFYCMN command and press Enter.
v Use the Problem handling option:
a. On the Main Menu, select the Problem handling option.
b. On the Problem Handling display, select the Network problem handling option.
c. Select the Verify communications option.
3. Select the type of connection you want to test. For details, see “Test descriptions.” Use the online help
information to follow the system menus. For example, select the number of times you want the test to
run. The system responds with either the Verification Successful message or the Errors Occurred
message.

Note: Before running the verification test (which loads a diagnostic program into the card), ensure
that the customer is not using the resource that you want to test.

Test descriptions:

You can test various resources including modems, cables, I/O adapters, and Local Area Network (LAN)
links.

When you run these tests, the system displays only that the test completed successfully or failed. You can
get additional problem isolation information by running more than one test. For example, if the
communications cable test is failing, before you can isolate positively the cable as the cause of the
problem, you must also run the communications I/O adapter card test. If the communications I/O
adapter card test completes successfully, the communications cable is failing. If the communications I/O
adapter card test fails, the communications I/O adapter card is failing.

Service functions 237

Remote modem test:

The remote modem test verifies that the remote modem is operating correctly.

For this test the remote modem must be compatible with LPDA-1 or LPDA-2 diagnostic tests and must
be attached via a nonswitched telephone line. The MODEM parameter in the line description determines
the diagnostic test to run. Because this test loads a diagnostic program into the card, you must vary off
all lines from the communications I/O adapter before running the test. The diagnostic program takes the
place of the programs that are used for normal operation.

If this test completes successfully, the remote modem and the telephone line are operating correctly.

If this test fails, the remote modem or the telephone line is the cause of the problem.

Local modem test:

The local modem test verifies that the local modem is operating correctly. For this test the local modem
must be compatible with LPDA-1, LPDA-2, or V.54 loop 3 diagnostic tests, or support the IBM ability to
wrap.

The MODEM parameter in the line description determines the diagnostic test to run. Because this test
loads a diagnostic program into the card, you must vary off all lines from the communications I/O
adapter before running the test. The diagnostic program takes the place of the programs that are used for
normal operation.

If this test completes successfully, the local modem, the communications cable, and the communications
I/O adapter card are operating correctly. However, modems that are not compatible with LPDA-1 or
LPDA-2 diagnostic tests are not completely tested. It is possible that they are failing, although the local
modem test completes successfully.

If this test fails, the cause of the problem is the local modem, the communications I/O adapter card, or
the communications cable.

To further isolate the cause of the problem, run the communications cable test and the communications
I/O adapter card test.

Communications cable test:

The communications cable test verifies that the communications cable is operating properly. Because this
test loads a diagnostic program into the card, you must vary off all lines from the communications I/O
adapter before running the test.

For this test, the cable must be an IBM cable with a wrap connector plugged in (note that IBM token-ring
cables are self-wrapping; no external wrap connector is needed).

Notes:
v If this test completes successfully, the communications cable and the communications I/O
adapter card are operating properly.\
v If this test fails, the cause of the problem is the communications cable or the communications
I/O adapter card.
v To further isolate the cause of the problem, run the communications I/O adapter card test.

Communications I/O adapter test:

238 System i and System p: Service provider information Service functions

The I/O adapter test verifies correct operation of the communications I/O adapter. Because this test loads
a diagnostic program into the card, you must vary off all lines from the communications I/O adapter
before running the test.

Note the following when testing:

A facsimile I/O processor
The wrap connector cable must be attached from port A to port B on the I/O adapter card. This
test sends a facsimile signal from port A to port B and back again.
A wireless LAN adapter
You do not need a wrap connector.
The radio and RS-485 hardware
Run the wireless echo back test. For details, see “Wireless echo back test” on page 241.
A communications adapter that has two ports
This is a two step test. The selected port on the on the two port adapter cable is tested first, then
the I/O adapter card.

Test results:
v If this test completes successfully, the communications I/O adapter card is operating correctly.
v If this test fails, the I/O adapter card might be failing.

Notes:
1. Verify that the wrap connector has the correct identifier (as indicated by the display prompt)
and is properly installed.
2. In some conditions, the associated I/O processor is the failing card. Select the I/O processor
test option, if it is available on the display, to verify the I/O processor operation.

Communications I/O processor test:

The communications I/O processor test verifies the correct operation of the I/O processor card. Because
this test loads a diagnostic program into the card, you must vary off all lines from the communications
I/O processor before running the test.

If the test completes successfully, the I/O processor card is operational.

If the test fails, the I/O processor card is failing.

Communications I/O processor memory test:

The communications I/O processor memory test verifies that the storage of the I/O processor card is
operational. Because this test loads a diagnostic program into the card, you must vary off all lines from
the communications I/O processor before running the test.

If the test completes successfully, memory modules on the I/O processor card are operational.

If the test fails, a memory module on the I/O processor card is failing. If the memory modules on the
card are replaceable, exchange the failing memory module. Otherwise, exchange the communications I/O
processor card.

Communications port A modem and coupler test:

The communications port A modem and coupler test verifies that the modem (which is built into the I/O
adapter card) and the externally attached coupler are operating correctly.

Service functions 239

The coupler is attached to the port of the I/O adapter card. Because this test loads a diagnostic program
into the card, you must vary off all lines from the communications I/O adapter before running this test.

If these tests complete successfully, the modem and the coupler are operational.

If a modem error appears on the Results display, exchange the I/O adapter.

Note: A test is provided for both ports (A and B) on the I/O adapter card. If one port is operational, the
I/O adapter card is still operational.

If a coupler error appears on the Results display, exchange the coupler.

External ring test:

The External Ring test verifies that all hardware to the network is operational.

Note: The External Ring Test is not supported on token-ring hardware for V4R5.

The External Ring test verifies that all hardware to the network is operational. It is available for
token-ring networks and distributed data interfaces. To run this test, all hardware must be connected as it
would be in normal operation. This test allows a signal to be sent through the network and wrapped (no
wrap connectors are required).

If the test completes successfully, the adapter, cable, and access unit are operating correctly.

For further problem analysis if the test fails, run the cable and I/O adapter tests in the order in which the
display lists them.

Communications and, or Local Area Network (LAN) link test:

The communications and, or local area network link test allows you to send data to remote equipment
using the Ethernet, token-ring, DDI, wireless, SDLC, X.25, or BSC protocols.

This test is useful on multipoint lines to verify that a specific terminal is operating correctly without
interrupting normal operation of the other terminals.

To run this test, you must have the line varied on, and you must make a connection with the remote
equipment. This is necessary because the functional communications program performs this test. If you
are using the BSC protocol and the remote equipment is not a System i, a service representative is needed
at the remote location to start diagnostic programs. When you run a link test against the Local Area
Network, you can enter *NONE in the controller description field to test a specific remote adapter
address.

If this test completes successfully, all equipment within the communications link is operating correctly.

If this test fails and all other devices on the line are operating correctly, one of the following could be the
problem:
v The remote device that is being tested
v The remote modem
v The cabling at the remote site

If this test fails and all devices on the line are not operating correctly, run the cable, modem, and I/O
adapter tests in the order they are listed on the display for further problem analysis.

Wireless network management utility:

240 System i and System p: Service provider information Service functions

This utility allows you to monitor the operation of a wireless network.

The wireless network management utility (WNMU) test allows you to monitor the operation of a wireless
network. This utility collects information that assists in analyzing network problems. Before running this
utility, make sure that the line and the attached descriptions are varied on, and a job is active. The
following functions are available:
v Display active network topology
v Collect wireless network statistics
v Display statistics for any node on the wireless network
v Run tests between any wireless network nodes

Note:
1. Running the wireless network management utility might affect the performance of the network
or decrease system performance.
2. For more information on the wireless LAN adapter indicators, see “Wireless LAN adapter card
indicators” on page 243.

Wireless echo back test:

The wireless echo back test verifies the correct operation of a device on the wireless network. Because this
test loads a diagnostic program into the card, ensure that all lines from the communications I/O adapter
are varied off before running the test.

Note: If more than one device is not present in the network, the test will fail.

The system allows you to perform the echo back procedure using the following:
v RS-485 cable connection
v Radio connection (that uses the system configuration)
v Radio connection (that uses a test configuration)

The Echo back test on RS-485 cable connection verifies communication to any device on the RS-485 wired
network. If this test completes successfully, the adapter and RS-485 wired link are working correctly. If
this test fails, run the I/O adapter tests in the order they are listed on the display to further analyze the
problem.

The Echo back test on radio connection using system configuration verifies communication to any device on
the radio network by using the configuration for the line selected. If this test completes successfully, the
adapter and radio link are working correctly. If this test fails, run the Echo back test on radio connection
using test configuration.

The Echo back test on radio connection using test configuration verifies communication to any device by using
a test configuration. The device must be within radio range of the antenna that is connected to the
Wireless LAN Adapter card. If this test fails, run the I/O adapter tests in the order they are listed on the
display for further problem analysis. If this test completes successfully, the adapter and radio link work
successfully with the test configuration. If you performed this test after an Echo back test on radio
connection using system configuration test failed and this test passed, a configuration problem exists.

2620/2628 cryptographic processor card test:

The cryptographic processor test verifies the correct operation of the cryptographic I/O processor.

To run this test, you must also refer to the IBM Common Cryptographic Architecture Services/400 Installation
and Operating Guide, SC41-0102.

Service functions 241

Before running this test, end the resource by entering the ENDCS (End Cryptographic Services) command.
The test loads a diagnostic program into the cryptographic I/O processor.

Attention: Disconnecting or removing the type 2620 or type 2628 cryptographic I/O processor for any
reason causes the loss of the master encryption key. Before disconnecting or removing the cryptographic
I/O processor, ensure that the customer has access to a record of the master encryption key. The customer
must reinstall the master encryption key after completing any service action that involves disconnecting
or removing the cryptographic I/O processor before the data encryption function can be used again.
Refer the customer to IBM Common Cryptographic Architecture Services/400 Installation and Operating Guide,
SC41-0102, for more information.

If this test completes successfully, the cryptographic I/O processor is operating correctly.

If this test fails, exchange the cryptographic I/O processor card.

2620/2628 cryptographic processor card wrap test:

Verify the cryptographic I/O processor cards.

The cryptographic processor card wrap test verifies the correct operation of the cryptographic I/O
processor card. To run this test, you must also refer to the IBM Common Cryptographic Architecture
Services/400 Installation and Operating Guide, SC41-0102.

Before running this test, end the resource by entering the ENDCS (End Cryptographic Services)
command. The test loads a diagnostic program into the cryptographic I/O processor card.

If this test completes successfully, the cryptographic I/O processor card is operating correctly.

If this test fails, verify that the wrap connector is the correct part number (as indicated by the display
prompt) and that it is installed correctly. Then, exchange the cryptographic I/O processor card.

Attention: Disconnecting or removing the type 2620 or type 2628 cryptographic I/O processor for any
reason causes the loss of the master encryption key. Read the important information under “2620/2628
cryptographic processor card test” on page 241 before disconnecting or removing the cryptographic I/O
processor.

2620/2628 external cryptographic hardware tests:

The external cryptographic hardware tests verify the correct operation of the hardware that is attached to
the cryptographic I/O processor.

Note: When you have completed testing the external cryptographic hardware, you must perform the
Reset Processor and Exit function to restart the encryption subsystem.
v Security Interface Unit Cable Wrap Test:
This test verifies the correct operation of the security interface unit cable.
If this test completes successfully, the security interface unit cable that is attached to the cryptographic
I/O processor card and the cryptographic I/O processor is operating correctly.
If this test fails, verify that the wrap connector is the correct part number (as indicated by the display
prompt) and that it is installed correctly.
To further isolate the cause of the problem, run the cryptographic processor card wrap test. If the
security interface unit cable wrap test fails and the cryptographic processor card wrap test passes,
replace the security interface unit cable.
v Personal Security Card Test:

242 System i and System p: Service provider information Service functions

 This test verifies the correct operation of the card reader and the personal security card with which you
test the reader.
If this test completes successfully, the card reader and the personal security card are operating correctly.
If this test fails, repeat the test by using a different personal security card. If the repeat of this test
completes successfully, you must replace the original card that was used. There are two types of
personal security cards available. Verify the correct part number by using online help for this test
option. If this test fails again, replace the security interface unit.
v Security Interface Unit Keypad Test:
This test verifies the correct operation of the unit keypad.
The test prompts the user to press specific keys. It displays the keys that were requested and the keys
that were pressed for comparison. If the keys that were pressed match the keys that were requested,
the keypad is operational.
If the keys that were pressed do not match the keys that were requested, replace the security interface
unit.
v Security Interface Unit LED 1, LED 2 and Beep Test:
This test verifies the correct operation of LED 1, LED 2, and the beeper.
If this test completes successfully, LED 1 and LED 2 light and the beeper sounds.
If this test fails, replace the security interface unit.
v Reset Processor and Exit:
This function allows the encryption subsystem to be reset.
If this function completes successfully, you must ask the customer contact with the proper authority to
start the subsystem again. This resets the encryption subsystem.
If this function fails, replace the cryptographic IOP.
Attention: Disconnecting or removing the type 2620 or type 2628 cryptographic I/O processor for any
reason causes the loss of the master encryption key. Read the important information under “2620/2628
cryptographic processor card test” on page 241 before disconnecting or removing the cryptographic
I/O processor.

LocalTalk interface test:

The LocalTalk interface test verifies that the workstation I/O adapter card and the cable (connector box
cable) that attaches to the workstation I/O adapter card are operating correctly.

The workstations that support LocalTalk protocol and the connecting cables are not tested. Because the
test loads a diagnostic program into the communications I/O adapter card, you must run the test from a
workstation that is not attached to the I/O adapter you are testing. To run this test, you must have more
than one workstation I/O adapter on the system.

If this test completes successfully, the workstation I/O adapter card and the cable that attaches to the
workstation I/O adapter card are operating correctly.

If this test fails, a display indicates the probable failure rates of the workstation I/O adapter card and the
cable that attaches to the workstation I/O adapter card.

Communications tests
Communications tests include the wireless LAN adapter and indicators test, communications interface
trace, and concurrent LPDA-2 tests.

Wireless LAN adapter card indicators

The wireless local area network (LAN) adapter has two indicators located above the 8-pin RS-485
connector.

Service functions 243

The top-most indicator shows the adapter card status. The indicator closest to the RS-485 connector
shows data transmission or reception.

Use Table 74 to assist in problem analysis.

Table 74. Wireless LAN adapter card indicators
Status Data Action
Blinking Green Off No action required
Solid Green Green (momentarily) No action required
Solid Red Solid Amber Run VFYCMN procedure
Solid Red Solid Red Run VFYCMN procedure
Solid Red Solid Green Run VFYCMN procedure
Off Off Run VFYCMN procedure
Solid Amber Solid Amber Verify configuration
Solid Red Off Verify configuration
Solid Amber Off Verify configuration

Communications interface trace

The communications interface trace monitors the modem interface signals and detects wrong or
incompatible use of the modem interface.

To achieve the most accurate sample of the lines, start the trace before varying on the communications
lines. This test monitors the following modem interface signals:
Data Terminal Ready (DTR)
Data terminal equipment (DTE) uses this signal to show the modem that the DTE is ready to
transmit and receive data.
Data Set Ready (DSR)
For nonswitched telephone lines, the active DSR signal shows that the modem is powered-on and
ready to transmit and receive data. For switched telephone lines, the active DSR signal shows
that the modem is connected to the telephone line and is ready to transmit data.
Request To Send (RTS)
The request to send trace uses this signal to activate or deactivate the modem’s modulator lines.
If the DSR signal is active, the RTS signal causes the modem to activate the carrier signal.
Ready For Sending (CTS)
The modem activates this signal in response to the Request To Send signal when the modem is
ready to transmit data. When the CTS signal is active, the DTE can send data on the transmitted
data line.
CTS delay is the time between the RTS signal active condition and the CTS signal active
condition. On most nonswitched telephone line modems, there are three CTS delay options,
ranging from 0 to 250 milliseconds (ms). Switched telephone line modems, operating in
half-duplex mode, are normally set for 150 to 250 ms of CTS delay.
Carrier Detect (CD)
The modem uses this signal to show the DTE that the modem is receiving an acceptable carrier
signal. Because of hardware limits on taking short frame samples, the carrier detect signal might
not be accurate. In this condition, an asterisk (*) takes the place of the sample data. The status is
still correct.
This test displays five of the modem interface signals in a graphic format, showing the time
relationship of the signals to each other.

244 System i and System p: Service provider information Service functions

Concurrent LPDA-2 tests
The purpose of these tests is to test the local and remote modems and get modem status information.

Test description

Use this option to run the Verify Link; it supports the LPDA-2 (VFYLNKLPDA) command. The
concurrent LPDA-2 tests let you retrieve information from the data circuit-terminating equipment (DCEs).
DCEs can be analog (modems) or digital (combined data service units (DSUs) and channel service units
(CSUs)). You can get information from four tests:
v DCEs and line status
v DCEs and line test
v Analyze line
v Send and receive test

You can run the LPDA-2 tests on a line while applications are using the line. The tests do not interrupt
communications but temporarily slow the data transfer.

The following restrictions apply to these tests:

v The DCEs must be compatible with LPDA-2.
v You can run the tests only on non-switched synchronous data link control (SDLC) lines.
v For multiport DCEs, the DCEs and Line Status test does not interrupt normal communications. The
other LPDA-2 tests might interrupt normal communications.
v You cannot run the tests on an active secondary line. A line is secondary if its data link role is either
secondary or is negotiable and has negotiated to a secondary role. A line is active if a controller
description under the line is varied on.

The DCEs and line status and DCEs and line test options are two modes of the same LPDA-2 request.

The DCEs and Line Status test reports parameters that the local and remote DCEs monitor during normal
communications.

The DCEs and Line Test reports these parameters, runs internal tests, and reports the results. If poor line
conditions are causing problems at normal speed, this test is sent over the communications line to the
remote DCE at a slower transmit speed.

These two tests return the following information:

v Configuration summary
This includes DCE type and model, address, operating mode, transmit speed, network function,
LPDA-2 code level, switched network backup (SNBU) status, data terminal equipment (DTE) interface
connection, and installed features.
v DCEs and line parameters
These include receive level, number of received line signal detector (RLSD) losses, line quality, number
of line errors, ages of remote DCE power-off and failure, ages of local DCE reinitialization and error
conditions, DCE idle condition, base DCE in error, and features in error.
v Remote DCE interface status
This reports the current status and previous activity of the signals on the DTE interface lines attached
to the remote DCE. The DCE monitors the following signals:
– Request to send
– Ready for sending
– Transmit data
– Receive data

Service functions 245

 – Received line signal detector or carrier detect
– Data signalling rate selector
– Data terminal ready
– DTE power loss detected
– Test control

You can run the Analyze line test only on analog DCEs (modems). The test causes the modems to
exchange test patterns on the line. The modems measure parameters of the analog signals. The modems
report:
v Frequency shift
v Second and third harmonic distortion ratios
v Signal to noise ratio
v Phase jitter
v Receive level
v Transmit level
v Round trip delay time
v Modem type, model, address, and transmit speed
v Number of line errors and RLSD losses

The modem returns acceptable limits for some of the parameters.

The Send and receive test causes the DCEs to exchange several blocks of test patterns and track the errors
that occur during transmission. The test reports the following:
v DCE type, model, address, and transmit speed
v Signal lost condition
v Worst line quality
v Number of line errors
v The number of blocks that are sent, received, and in error

246 System i and System p: Service provider information Service functions

Appendix. Notices
This information was developed for products and services offered in the U.S.A.

The manufacturer may not offer the products, services, or features discussed in this document in other
countries. Consult the manufacturer’s representative for information on the products and services
currently available in your area. Any reference to the manufacturer’s product, program, or service is not
intended to state or imply that only that product, program, or service may be used. Any functionally
equivalent product, program, or service that does not infringe any intellectual property right of the
manufacturer may be used instead. However, it is the user’s responsibility to evaluate and verify the
operation of any product, program, or service.

The manufacturer may have patents or pending patent applications covering subject matter described in
this document. The furnishing of this document does not give you any license to these patents. You can
send license inquiries, in writing, to the manufacturer.

The following paragraph does not apply to the United Kingdom or any other country where such
provisions are inconsistent with local law: THIS INFORMATION IS PROVIDED “AS IS” WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO,
THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain
transactions, therefore, this statement may not apply to you.

This information could include technical inaccuracies or typographical errors. Changes are periodically
made to the information herein; these changes will be incorporated in new editions of the publication.
The manufacturer may make improvements and/or changes in the product(s) and/or the program(s)
described in this publication at any time without notice.

Any references in this information to Web sites not owned by the manufacturer are provided for
convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at
those Web sites are not part of the materials for this product and use of those Web sites is at your own
risk.

The manufacturer may use or distribute any of the information you supply in any way it believes
appropriate without incurring any obligation to you.

Any performance data contained herein was determined in a controlled environment. Therefore, the
results obtained in other operating environments may vary significantly. Some measurements may have
been made on development-level systems and there is no guarantee that these measurements will be the
same on generally available systems. Furthermore, some measurements may have been estimated through
extrapolation. Actual results may vary. Users of this document should verify the applicable data for their
specific environment.

Information concerning products not produced by this manufacturer was obtained from the suppliers of
those products, their published announcements or other publicly available sources. This manufacturer has
not tested those products and cannot confirm the accuracy of performance, compatibility or any other
claims related to products not produced by this manufacturer. Questions on the capabilities of products
not produced by this manufacturer should be addressed to the suppliers of those products.

All statements regarding the manufacturer’s future direction or intent are subject to change or withdrawal
without notice, and represent goals and objectives only.

© Copyright IBM Corp. 2004, 2007 247

The manufacturer’s prices shown are the manufacturer’s suggested retail prices, are current and are
subject to change without notice. Dealer prices may vary.

This information is for planning purposes only. The information herein is subject to change before the
products described become available.

This information contains examples of data and reports used in daily business operations. To illustrate
them as completely as possible, the examples include the names of individuals, companies, brands, and
products. All of these names are fictitious and any similarity to the names and addresses used by an
actual business enterprise is entirely coincidental.

If you are viewing this information in softcopy, the photographs and color illustrations may not appear.

The drawings and specifications contained herein shall not be reproduced in whole or in part without the
written permission of the manufacturer.

The manufacturer has prepared this information for use with the specific machines indicated. The
manufacturer makes no representations that it is suitable for any other purpose.

The manufacturer’s computer systems contain mechanisms designed to reduce the possibility of
undetected data corruption or loss. This risk, however, cannot be eliminated. Users who experience
unplanned outages, system failures, power fluctuations or outages, or component failures must verify the
accuracy of operations performed and data saved or transmitted by the system at or near the time of the
outage or failure. In addition, users must establish procedures to ensure that there is independent data
verification before relying on such data in sensitive or critical operations. Users should periodically check
the manufacturer’s support websites for updated information and fixes applicable to the system and
related software.

Trademarks
The following terms are trademarks of International Business Machines Corporation in the United States,
other countries, or both:

AIX
eServer
i5/OS
IBM
OpenPower
POWER5
System i
System p

InfiniBand and the InfiniBand design marks are trademarks and/or service marks of the InfiniBand Trade
Association.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Other company, product or service names may be trademarks or service marks of others.

Regulatory notices

Class A Notices
The following Class A statements apply to the IBM System i models and IBM System p servers with the
exception of those that are specifically identified as Class B.

248 System i and System p: Service provider information Service functions

Federal Communications Commission (FCC) statement

Note: This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with
the instruction manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference, in which case the user will be
required to correct the interference at his own expense.

Properly shielded and grounded cables and connectors must be used in order to meet FCC emission
limits. IBM is not responsible for any radio or television interference caused by using other than
recommended cables and connectors or by unauthorized changes or modifications to this equipment.
Unauthorized changes or modifications could void the user’s authority to operate the equipment.

This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.

Industry Canada Compliance Statement

This Class A digital apparatus complies with Canadian ICES-003.

Avis de conformité à la réglementation d’Industrie Canada

Cet appareil numérique de la classe A respecte est conforme à la norme NMB-003 du Canada.

European Community Compliance Statement

This product is in conformity with the protection requirements of EU Council Directive 89/336/EEC on
the approximation of the laws of the Member States relating to electromagnetic compatibility. IBM cannot
accept responsibility for any failure to satisfy the protection requirements resulting from a
non-recommended modification of the product, including the fitting of non-IBM option cards.

This product has been tested and found to comply with the limits for Class A Information Technology
Equipment according to European Standard EN 55022. The limits for Class A equipment were derived for
commercial and industrial environments to provide reasonable protection against interference with
licensed communication equipment.

Warning: This is a Class A product. In a domestic environment this product may cause radio interference
in which case the user may be required to take adequate measures.

VCCI Statement - Japan

The following is a summary of the VCCI Japanese statement in the box above.

This is a Class A product based on the standard of the Voluntary Control Council for Interference by
Information Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio
disturbance may arise. When such trouble occurs, the user may be required to take corrective actions.

Appendix. Notices 249

Electromagnetic Interference (EMI) Statement - People’s Republic of China

Declaration: This is a Class A product. In a domestic environment this product may cause radio
interference in which case the user may need to perform practical action.

Electromagnetic Interference (EMI) Statement - Taiwan

The following is a summary of the EMI Taiwan statement above.

Warning: This is a Class A product. In a domestic environment this product may cause radio interference
in which case the user will be required to take adequate measures.

IBM Taiwan Contact Information

Electromagnetic Interference (EMI) Statement - Korea

Radio Protection for Germany

Dieses Gerät ist berechtigt in Übereinstimmung mit Dem deutschen EMVG vom 9.Nov.92 das
EG–Konformitätszeichen zu führen.

Der Aussteller der Konformitätserklärung ist die IBM Germany.

Dieses Gerät erfüllt die Bedingungen der EN 55022 Klasse A. Für diese von Geräten gilt folgende
Bestimmung nach dem EMVG:

250 System i and System p: Service provider information Service functions

Geräte dürfen an Orten, für die sie nicht ausreichend entstört sind, nur mit besonderer Genehmigung des
Bundesministers für Post und Telekommunikation oder des Bundesamtes für Post und
Telekommunikation betrieben werden. Die Genehmigung wird erteilt, wenn keine elektromagnetischen
Störungen zu erwarten sind.

(Auszug aus dem EMVG vom 9.Nov.92, Para.3, Abs.4)

Hinweis

Dieses Genehmigungsverfahren ist von der Deutschen Bundespost noch nicht veröffentlicht worden.

Class B Notices
The following Class B statements apply to model 9111-520 (stand-alone version), 9131-52A (stand-alone
version), 7047-185 and the 9111-285.

Federal Communications Commission (FCC) statement

Note: This equipment has been tested and found to comply with the limits for a class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
v Reorient or relocate the receiving antenna.
v Increase the separation between the equipment and receiver.
v Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
v Consult an IBM authorized dealer or service representative for help.

Properly shielded and grounded cables and connectors must be used in order to meet FCC emission
limits. Proper cables and connectors are available from IBM authorized dealers. IBM is not responsible for
any radio or television interference caused by using other than recommended cables or connectors or by
unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could
void the user’s authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interferences, and (2) this device must accept any interferences
received, including interference that may cause undesired operation.

Industry Canada Compliance Statement

This Class B digital apparatus complies with Canadian ICES-003.

Avis de conformité à la réglementation d’Industrie Canada

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

European Community Compliance Statement

This product is in conformity with the protection requirements of EC Council Directive 89/336/EEC on
the approximation of the laws of the Member States relating to electromagnetic compatibility. IBM cannot

Appendix. Notices 251

accept responsibility for any failure to satisfy the protection requirements resulting from a
non-recommended modification of the product, including the fitting of non-IBM option cards.

This product has been tested and found to comply with the limits for Class B Information Technology
Equipment according to CISPR 22 / European Standard EN 55022. The limits for Class B equipment were
derived for typical residential environments to provide reasonable protection against interference with
licensed communication devices.

Properly shielded and grounded cables and connectors must be used in order to reduce the potential for
causing interference to radio and TV communications and to other electrical or electronic equipment.
Such cables and connectors are available from IBM authorized dealers. IBM cannot accept responsibility
for an interference caused by using other than recommended cables and connectors.

VCCI Statement - Japan

The following is a summary of the VCCI Japanese statement in the box above.

This is a Class B product based on the standard of the Voluntary Control Council for Interference by
Information Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio
disturbance may arise. When such trouble occurs, the user may be required to take corrective actions.

IBM Taiwan Product Service Contact Information

Electromagnetic Interference (EMI) Statement - Korea

Radio Protection for Germany

Dieses Gerät ist berechtigt in Übereinstimmung mit Dem deutschen EMVG vom 9.Nov.92 das
EG–Konformitätszeichen zu führen.

Der Aussteller der Konformitätserklärung ist die IBM Germany.

Dieses Gerät erfüllt die Bedingungen der EN 55022 Klasse B. Für diese von Geräten gilt folgende
Bestimmung nach dem EMVG:

252 System i and System p: Service provider information Service functions

Geräte dürfen an Orten, für die sie nicht ausreichend entstört sind, nur mit besonderer Genehmigung des
Bundesministers für Post und Telekommunikation oder des Bundesamtes für Post und
Telekommunikation betrieben werden. Die Genehmigung wird erteilt, wenn keine elektromagnetischen
Störungen zu erwarten sind.

(Auszug aus dem EMVG vom 9.Nov.92, Para.3, Abs.4)

Hinweis

Dieses Genehmigungsverfahren ist von der Deutschen Bundespost noch nicht veröffentlicht worden.

Terms and conditions

Permissions for the use of these publications is granted subject to the following terms and conditions.

Personal Use: You may reproduce these publications for your personal, noncommercial use provided that
all proprietary notices are preserved. You may not distribute, display or make derivative works of these
publications, or any portion thereof, without the express consent of the manufacturer.

Commercial Use: You may reproduce, distribute and display these publications solely within your
enterprise provided that all proprietary notices are preserved. You may not make derivative works of
these publications, or reproduce, distribute or display these publications or any portion thereof outside
your enterprise, without the express consent of the manufacturer.

Except as expressly granted in this permission, no other permissions, licenses or rights are granted, either
express or implied, to the publications or any data, software or other intellectual property contained
therein.

The manufacturer reserves the right to withdraw the permissions granted herein whenever, in its
discretion, the use of the publications is detrimental to its interest or, as determined by the manufacturer,
the above instructions are not being properly followed.

You may not download, export or re-export this information except in full compliance with all applicable
laws and regulations, including all United States export laws and regulations.

THE MANUFACTURER MAKES NO GUARANTEE ABOUT THE CONTENT OF THESE

PUBLICATIONS. THESE PUBLICATIONS ARE PROVIDED ″AS-IS″ AND WITHOUT WARRANTY OF
ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED
WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR
PURPOSE.

Product recycling and disposal

This unit must be recycled or discarded according to applicable local and national regulations. IBM
encourages owners of information technology (IT) equipment to responsibly recycle their equipment
when it is no longer needed. IBM offers a variety of product return programs and services in several
countries to assist equipment owners in recycling their IT products. Information on IBM product
recycling offerings can be found on IBM’s Internet site at http://www.ibm.com/ibm/environment/
products/prp.shtml.

Esta unidad debe reciclarse o desecharse de acuerdo con lo establecido en la normativa nacional o local
aplicable. IBM recomienda a los propietarios de equipos de tecnología de la información (TI) que reciclen
responsablemente sus equipos cuando éstos ya no les sean útiles. IBM dispone de una serie de programas
y servicios de devolución de productos en varios países, a fin de ayudar a los propietarios de equipos a
reciclar sus productos de TI. Se puede encontrar información sobre las ofertas de reciclado de productos
de IBM en el sitio web de IBM http://www.ibm.com/ibm/environment/products/prp.shtml.

Appendix. Notices 253

Note: This mark applies only to countries within the European Union (EU) and Norway.

Appliances are labeled in accordance with European Directive 2002/96/EC concerning waste electrical
and electronic equipment (WEEE). The Directive determines the framework for the return and recycling
of used appliances as applicable throughout the European Union. This label is applied to various
products to indicate that the product is not to be thrown away, but rather reclaimed upon end of life per
this Directive.

In accordance with the European WEEE Directive, electrical and electronic equipment (EEE) is to be
collected separately and to be reused, recycled, or recovered at end of life. Users of EEE with the WEEE
marking per Annex IV of the WEEE Directive, as shown above, must not dispose of end of life EEE as
unsorted municipal waste, but use the collection framework available to customers for the return,
recycling, and recovery of WEEE. Customer participation is important to minimize any potential effects of
EEE on the environment and human health due to the potential presence of hazardous substances in EEE.
For proper collection and treatment, contact your local IBM representative.

Battery return program

This product may contain sealed lead acid, nickel cadmium, nickel metal hydride, lithium, or lithium ion
battery. Consult your user manual or service manual for specific battery information. The battery must be
recycled or disposed of properly. Recycling facilities may not be available in your area. For information
on disposal of batteries outside the United States, go to http://www.ibm.com/ibm/environment/
products/batteryrecycle.shtml or contact your local waste disposal facility.

In the United States, IBM has established a return process for reuse, recycling, or proper disposal of used
IBM sealed lead acid, nickel cadmium, nickel metal hydride, and other battery packs from IBM
Equipment. For information on proper disposal of these batteries, contact IBM at 1-800-426-4333. Please
have the IBM part number listed on the battery available prior to your call.

For Taiwan: Please recycle batteries.

For California:

Perchlorate Material - special handling may apply. See www.dtsc.ca.gov/hazardouswaste/perchlorate.

The foregoing notice is provided in accordance with California Code of Regulations Title 22, Division 4.5
Chapter 33. Best Management Practices for Perchlorate Materials. This product/part may include a
lithium manganese dioxide battery which contains a perchlorate substance.

IBM Cryptographic Coprocessor Card Return Program

The following information applies only for systems originally sold prior to July 1, 2006:

254 System i and System p: Service provider information Service functions

This machine may contain an optional feature, the cryptographic coprocessor card, which includes a
polyurethane material that contains mercury. Please follow local ordinances or regulations for disposal of
this card. IBM has established a return program for certain IBM Cryptographic Coprocessor Cards. More
information can be found at http://www.ibm.com/ibm/environment/products/prp.shtml.

Appendix. Notices 255

256 System i and System p: Service provider information Service functions



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