MGT503

Which of the following requires managers to select the best alternative from
multiple alternatives?

 Compromising
 Optimizing
 Satisfying
 Rationalizing

Which of the following is labeled as an international role played by a manager

 Figure head
 Liaison
 Negotiator
 Spokesperson

Lower level managers typically confront which type of decision making

 Unique
 Non routine
 Programmed
 Non programmed

Pig iron experiment is the best known example of which one of the following

 Bureaucratic management
 Scientific management
 Hawthorne studies
 Administrative management

Which of the following activities would be included in the controlling function

 Monitoring progress towards goal achievement

 Controlling

Decision making is not perfectly rational due to which of the following reasons

 Inadequate information , Time and cost factors , Limited human

Which of the following early advocates of organizational behavior was the first
to argue that organizations were open systems

 Chester Barnard

Once the complete information is gathered for solving the problem, the next
step is

 Identify the alternatives

All of the the following are disadvantages of group decision making EXCEPT

 Increase number of alternatives

The quantitive approach has contributed directly in the areas of

 Planning and control

the management function that defines goals and establishes strategies them is
called

 planning

which of the following is the set of practices aimed at discovering and

 knowledge management

when a company meets pollution control standards established by federal

which of the following is not part of leading function

 taking the corrective action

similar activities that are grouped together under one manager in an

 unity of directions

All of the following are main features of Gantt Chart EXCEPT

 Hiring

Which of the following are characteristic of open system

 Negative entropy and Synergy

Usually high level managers are involved in making decisions that are novel
and nonrecurring in nature, these types of decisions are known as

 Non-programmed decisions

The Egyptian pyramids were construsted in _________ years

 20 years

In which of the following situations managers often seek solutions that are
satisfactory and sufficient

 Satisfying

Mr. A is a manager in XYZ Company, he has a reputuion for being an open and
honest person and understands how to to motivated employees and
customers, he is said to have good _______ skills

 Interpersonal

Which one of the following scientists is most closely associated with the
Hawthorne studies
  Elton Mayo

A human resource manager is attending a local Society meeting for Human

 Informational
 Leader
 Liaison
 Disseminator

Which one of the following skills is most essential to get most out of the people

 Technical skills
 Human skills
 Conceptual skills
 Mechanical skills

Amna has been given goals related to the rollout and sales of her department.
Her success at implementing the strategy will be assessed by comparing actual
performance against the goals. This comparison is known as

 Controlling

Which management theory focuses on managing the total organization

 Administrative management

Which of the following styles is suitable to respond irrational situations

 Non-programmed decision making style

Which managers avoid the rational decision making model and find ways to
satisfice themselves, they are following which of the following concept

 bounded rationality
Amir is representing his company at the local Chamber of Commerce Annual
Business Recognition Luncheon. He is performing which one of the following
managerial roles

 Negotiation

Which of the following reasons, group decision making is highly criticized

 Dominated by individuals

which of the following alliance is developed among American countries

 EU, ASEAN, NAFTA

Who is credited for the theory of motivation based on the hierarchy of needs?

 Abraham Maslow

In Resturant kitchen, specific meal preparation tasks done by the different chef’s
and workers in order to bring quality in food and to save time is known as

 job specialization

Which of the following types of managers establish goals, overall strategies and
operating policies of an organization

 Top Managers

Interpersonal and communication skills are often referred to as

Technical, conceptual, human, planning

Transformation process within a system transfers

 Input into finished goods

All of the following are characteristics of total quality management EXCEPT

 Accurate measurement
The head Chief of a well known restaurant greeting customers at the entrance of
restaurant. The role he is performing is

 Figurehead

A guest at a hotel complains that the room hasn’t been thoroughly vacuumend.
This is an event that often occurs and can be handled with a standardized, routine
response. This type of decision would be a

 A programmed decision

Which of the following skills is used by call center managers when they spend
much of their time in monitoring customer calls and giving employees feedback
about how to improve their dialogue with customers in the future

 Technical

Idea of TQM was espoused by which one of the following quality experts

 Edward Deming

The emerging trend of home shopping in developed countries is due to which of

 Global

Labor, unions, employees, suppliers, customers, clients, and public interest

 Stockholders

In which one of the following models, managers seek alternatives until they find
one that is satisfactory but not optimal

 Satisficing

Which of the following is the ability to perform a specialized task that involves a
certain method or process

 Technical