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CBA101 QUIZ NO.2 Prelimdocx

This document contains a 10 question quiz on operations management and total quality management. It includes multiple choice and true/false questions testing concepts like factors that affect productivity, definitions of productivity, competitiveness, and core competencies. The questions also cover strategic, tactical, and operational decisions as well as calculating labor productivity from data provided.

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Leslie Ann Elazegui Untalan
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383 views

CBA101 QUIZ NO.2 Prelimdocx

This document contains a 10 question quiz on operations management and total quality management. It includes multiple choice and true/false questions testing concepts like factors that affect productivity, definitions of productivity, competitiveness, and core competencies. The questions also cover strategic, tactical, and operational decisions as well as calculating labor productivity from data provided.

Uploaded by

Leslie Ann Elazegui Untalan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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CBA101 QUIZ NO.

2
OPERATIONS MANAGEMENT AND TQM

NAME: SECTION: SCORE:

TRUE OR FALSE. ____6. Which of the following is not a factor that affects
________1. An example of a strategic operations management productivity?
decision is the choice of where to locate.
_________2. An example of an operational operations management a. Computer viruses
decision is inventory level management.  b. Design of the workplace
_________3. Government statistics are a good source of data about c. Use of the internet
productivity trends in the service sector. 
d. Standardizing processes
_________4. An example of a tactical operations management
decision is determining employment levels.  e. Product price
_________5. Productivity is defined as the ratio of output to input. 
_________6. Productivity is defined as the ratio of input to output. ____7. Which of these factors would be least likely to
_________7. Competitiveness relates to the profitability of an affect productivity?
organization in the marketplace. 
_________8. Tracking productivity measures over time enables a. Methods and technology d. Product mix
managers to judge organizational performance and decide where b. Workers e. Advertising
improvements are needed.  c. Management
_________9. Productivity is directly related to the ability of an
organization to compete.  ____8. Core competencies in organizations generally do not
_________10. Outsourcing tends to improve quality but at the cost of relate to: 
lowered productivity.
Multiple Choice. Letters only. a. Cost c. Time e. Sales price
_____1. Which of the following is least likely to affect the
b. Quality d. Flexibility
cost an organization incurs in producing its products or
services? 
____9. The external elements of SWOT analysis are: 
a. Price c. Location e. Inventory mgt. a. Strengths and weaknesses
b. Productivity d. Quality b.Strengths and threats
c. Opportunities and threats
_____2. An organization's mission statement serves as the
d. Weaknesses and Opportunities
basis for: 

a. Environmental scanning e. Strengths and Opportunities


b. Core Competitiveness
c. Operating procedures ____10. In an assembly operation at a furniture factory, six
d. Distinctiveness employees assembled an average of 450 standard dining chairs
e. Organizational goals per five-day week. What is the labor productivity of this
operation?
_____3. Competitiveness doesn’t include:
a. 90 chairs / worker/day d. 75 chairs/worker/
a. Productivity c. Profitability d. OM b. 20 chairs / worker/day e. 60 chairs/worker/
b. Effectiveness d. Operations strategy c. 15 chairs/worker/day
_____4. Product design and choice of location are examples of
_______ decisions. 

a. Strategicc. Operational d. Design


b. Tactical d. Customer-focused

_____5. Productivity is expressed as: 

a. Output plus input


b. Output minus input
c. Output times input
d. Output divided by input
e. Input divided by output

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