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What Is SIP Trunking

SIP trunking allows an IP-PBX to make calls over the Internet using the Session Initiation Protocol (SIP). It provides a virtual connection between an organization's phone system and the public telephone network without requiring a physical phone line termination. SIP trunking offers benefits like scalability, cost savings, and digital voice quality compared to traditional PRI lines. While pure SIP trunking is not allowed in India for local calls, it can be used for international calls by connecting to a VoIP provider over the Internet.

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181 views7 pages

What Is SIP Trunking

SIP trunking allows an IP-PBX to make calls over the Internet using the Session Initiation Protocol (SIP). It provides a virtual connection between an organization's phone system and the public telephone network without requiring a physical phone line termination. SIP trunking offers benefits like scalability, cost savings, and digital voice quality compared to traditional PRI lines. While pure SIP trunking is not allowed in India for local calls, it can be used for international calls by connecting to a VoIP provider over the Internet.

Uploaded by

JEETENDRA
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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What is SIP Trunking

A SIP trunk allows your IPPBX to make calls over IP. One is private & other is public.
Usually, SIP trunks provided over Public internet & not required physical
termination at an organization. That means the SIP trunk is a virtual connection.
It is one of the best phone lines to make & receive the calls from an organization. It
uses well-known industry standard protocol known as Session Initiation protocol
SIP based on VoIP or Voice over Internet Protocol technology. The main advantage
over the telephone line is handling the capacity of more simultaneous caller with
scalability & cost-effectiveness.

SIP Trucking is a fabulous technology. However, in India, VoIP


and SIP Trucking have legal restrictions. Voice over IP works
on SIP Trucking.

HOW DOES SIP TRUNKING WORK?


In India, due to TRAI or Telephone Regulatory Authority of India regulation, it is
provided over private IP network & requires physical termination at the
organisation. Let’s talk about How SIP trunking works in India vs SIP trunk Globally.
SIP TRUNK IN INDIA SIP TRUNK GLOBALLY

It’s over a private IP network. It’s over public internet connection.

It is also known as PRI over SIP. Known as VoIP based SIP trunk or VoIP line.

It’s terminated as a physical telephone cable or It is virtual. There is no physical termination


Ethernet cable in an organization. required.

IP PBX is required to connect SIP trunk. IP PBX is not compulsory to connect SIP trunk.

Internet is not required High speed Internet is required

You can’t use it from anywhere. It can be used in You can use it from anywhere as it is over the
your organization only. internet.
Common MYTH. In India, most of the people believe that they
require a high-speed internet connection to setup IP PBX & SIP
trunk. This is entirely wrong in India.

PSTN, PRI & SIP


PSTN (Landline)
What we generally refer to as Landline is technically known as the Public switched
telephone network PSTN. Only one simultaneous call is possible with regular PSTN
Line. PSTN lines also have only one number. Homes and small offices generally use
PSTN lines.

PRI Line
Medium size offices and call centres use PRI (Primary Rate Interface). A regular
PRI line offers 30 simultaneous calls (channels) and 100 numbers (generally). The
phone numbers that come with a PRI line are also known as DID (direct inward
dialling) numbers.
PRI lines are more suitable for SME because it’s cost effective and very
technologically advanced. If the requirement of simultaneous calls is more than 30
channels, then the company has to go for multiple PRI lines.

SIP Trunk
India, many Telecom providers, have also started to provide SIP over PRI. PRI-SIP is
a kind of SIP trunk. However, the best part is that it comes with a minimum of 10
channels. It provides flexibility, which is not available in PRI lines.
It is becoming popular over PRI in India at a very rapid pace.

The most significant advantage of SIP trunk over PRI is that the
number of channels can be increased or decreased without
changing physical lines.
SIP Trunk versus Traditional PRI lines
SIP trunk has various benefits over the regular traditional
SIP TRUNK TRADITIONAL PRI LINE

Simultaneous call capacity can be


PRI line has 30 channels. Multiple physical lines required to
upgraded or downgraded on single
increase the simultaneous call capacity.
SIP trunk.

It’s connected to Ethernet port or It’s connected to PRI port of IP PBX or EPBX , which is costlier. To
LAN port of IP PBX, which is connect multiple PRI lines, multiple PRI port is required on IP
cheaper. PBX or PABX which turns costlier.

Easily scalable. Not easily scalable.


Using SIP Trunk to call outside India
VoIP based SIP trunk is used to make international calls from India. It require high-
speed internet. Vonage, RingCentral, Mitel etc. are the VoIP based SIP trunk
providers. Here is a list of VoIP based providers for International Calling.

While pure SIP trunking is not allowed in India for Local Calls
(within India), It is perfectly legal to use it for International
Calls.

SIP Trunk Setup


Setting up is more straightforward and cost-effective. However, since it is based on
IP & digital, to get the ROI or Return of Investment of every component in telephony
infrastructure should be digital.
There are mainly three components required to setup SIP Trunk effectively.

1. IP PBX or Internet Protocol-based Private Branch Exchange.


1. SIP trunk required to terminated to IP PBX. IP PBX is a critical element of
telephony infrastructure. IP PBX must have features like IVR, ACD & CRM
integration to get the benefits of SIP trunk. Don’t use IP to Analog converter
to stick with old PBX.
2. IP Phone or Softphone
1. Use IP Phone & softphone to get the best sound quality with SIP trunk. A
softphone is software used to make & receive calls from a computer.
Headsets required communicating using a softphone.
2. Don’t use the analogue phone by using IP to analogue converter or FXS
Gateway or Foreign Exchange Station Gateway.
3. Local Area Network (LAN)
1. Proper planning of computer networks is required to get the benefits of IP
telephony infrastructure along with sip trunk.
2. Security devices like Firewall is a must to secure your IP Telephony
infrastructure & data network.
When digital transformation is done right, it’s like a caterpillar
turning into a butterfly, but when done wrong, all you have is a
really fast caterpillar. – George Westerman

Benefits of SIP Trunk


 Scalability
o SIP trunk starts with minimum ten channel & can go to up to 1500 channel
without any hardware changes. Scaling up or scaling down is easy
 Cost Savings
o SIP Trunk saves money in two ways.
 Buy what we need. SIP Trunk plans are always very flexible. Not like
PRI. SIP trunk does not require costly gateway device, like PRI. (PRI
lines need PRI Card or PRI gateway, which is an extra cost).
 No Special Cable Required
o A SIP trunk (outside India) is a virtual connection and does not require any
Physical cable termination at office premises.
 ACD or Automatic Call Distribution & IVR or Interactive Voice Response
o ACD works well with SIP trunk due to multiple channel & multiple DID (Direct
Inward Dialing) IVR played on SIP trunk is different customer experience than
played on PSTN analogue line due to its crystal clear voice quality.
 DID (Direct Inward Dialing) & DOD (Direct Outward Dialing)
o Different telephone numbers for various departments or people in the
organisation. SIP trunk provides 100 DID/DOD & you can upgrade that by
request. DID refer to inbound number & DOD refers to an outbound
number.
 Digital Voice Quality
o It is provided over an IP network or digital network, and voice quality is
crystal clear compared to PSTN (Public Switched Telephone Network) line or
analogue line.
 Lightning Fast Dialing.
o IT has a faster call connection time compared to PSTN & GSM line, which
turns into higher productivity.
 Easier Maintenance
o No need for separate telephone wiring for multiple PSTN analogue line &
analogue phones. Voice & Data network combined, with a single one.
SIP Trunk Providers
In India, there are more than a few operators providing sip trunking service.
Services offered by these providers include lots of other telephony offerings. Here
is a non-comprehensive list.

1. For India Calling (Local – PRI SIP)


1. Tata Teleservices
2. Vodafone
2. For International Dialling (Native SIP Trunk)
1. Twilio
2. Vonage
3. voxbone

Unified Communications or UC deployed in combination with IP


PBX, CRM or Customer Relationship Management and SIP
Trunk takes customer experience CX to a different level.

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