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Communication Skills HO

The document outlines tips for improving communication skills for success, as presented in a webinar by Hermanto Kosasih. It recommends listening actively, acknowledging others, asking questions, being direct, and interacting face-to-face. Specific tips include avoiding noise, getting feedback, speaking clearly, and building a positive impression through confidence, understanding others, enthusiasm, friendliness, and liking others. Effective communication is important for functional teams and enhancing workplace skills. The key is giving attention and mutual respect.

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Hermanto Kosasih
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40 views17 pages

Communication Skills HO

The document outlines tips for improving communication skills for success, as presented in a webinar by Hermanto Kosasih. It recommends listening actively, acknowledging others, asking questions, being direct, and interacting face-to-face. Specific tips include avoiding noise, getting feedback, speaking clearly, and building a positive impression through confidence, understanding others, enthusiasm, friendliness, and liking others. Effective communication is important for functional teams and enhancing workplace skills. The key is giving attention and mutual respect.

Uploaded by

Hermanto Kosasih
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 17

HOW TO IMPROVE

COMMUNICATION SKILLS FOR SUCCESS


Webinar,29 Agustus 2020

HERMANTO KOSASIH
•Director of Prime Consulting – Assessment & Training Services
•Indonesia 1st Cert. EI Trainer – 6Seconds, USA
•Alumni of AOTS Yokohama Kenshu Center – Program for Quality Management
•Author “Build The Best Of Your Life”
082117171748; hermanto.kosasih1@gmail.com

1
Pengalaman Bekerja

Recruitment & Training Services

Sukses dalam Studi Karir Bisnis & Keluarga 2


Activities
• Seminar public:
• Nasional & Internasional
• Training
• Government, BUMN, Caleg.
• Education : Dosen, Guru, mahasiswa & siswa
• Hotel, Entertainment, Leisure, Travel & Tours
• IT, Manufacture, Trading, Plantation.
• Rumah Sakit & Pharmaceutical
• Talk-show:
• RRI Pro3, Pass FM, K-Lite, Maestro, Raka FM
• STV, PJTV Bandung, Bandung TV.

Sukses dalam Studi Karir


3 Bisnis & Keluarga
• Author, Motivator, Trainer & Financial Advisor.
• Indonesia 1st EQ Trainer – Cert. Six Seconds, USA
• Advisor of World Customer Service Congress - USA
• Founder and director of Prime Consulting – Indonesia
• ITB 1975 Jurusan Teknik Fisika, YON-I E-10, Unit Gitar Klasik

Sukses dalam Studi Karir Bisnis & Keluarga 4


HOW TO IMPROVE COMMUNICATION
SKILLS FOR SUCCESS
• Communication is not only public speaking or
PowerPoint presentations.
• More communication happens any where
than on stage.
• 80 percent of the U.S. workforce reported
feeling stressed due to ineffective
communication skills in the workplace.
• Here are tips to improve communication skills
in the workplace.
Communication Skills Training - Hermanto Kosasih 5
TUJUAN PELATIHAN
• Peserta mengetahui 5 Cara Komunikasi
efektif.
• Peserta berlatih menggunakannya
• Peserta mampu meningkatkan efektivitas
komunikasi sehari-hari di internal organisasi
maupun dengan eksternal organisasi

Communication Skills Training - Hermanto Kosasih 6


COMMUNICATION
• Pertukaran informasi, pikiran atau perasaan
• Membutuhkan ilmu dan seni untuk
menggunakannya

Communication Skills Training - Hermanto Kosasih 7


1. LISTEN
• Communication happens in two directions.
• Regardless of how well you speak, you miss out on
half of the conversation if you don’t listen.
• Listening helps you gain information and shows
respect for whoever is speaking.
• To listen effectively, face the speaker and look them
in the eye.
• Be attentive and focus on what’s being said.
• Use small gestures to show that you understand—
simply nodding your head can go a long way.
Communication Skills Training - Hermanto Kosasih 8
2. ACKNOWLEDGE
(Mengakui/ meng-iya-kan)
• Something small to acknowledge that you got
the message and able to move on to new
projects and other discussions.
• By letting your partner know you got an email or
saw a memo, responding with an emoji or a
quick “thank you”.

Communication Skills Training - Hermanto Kosasih 9


3. ASK QUESTIONS
• To get the information you need and fully
engage yourself in the conversation.
• Exploratory questions. Combination of close
and open questions.
• Open to further questions and allows
individuals to open up.

Communication Skills Training - Hermanto Kosasih 10


4. BE DIRECT
• Keep your comments straightforward.
• Avoid sharing information that detracts from
the main point.
• Keep the central idea in mind and be direct in
order to deliver your message effectively.

Communication Skills Training - Hermanto Kosasih 11


5. INTERACT FACE-TO-FACE IS VITAL
• Faster isn’t always better. (email, phone,
text).
• Face-to-face conversations help
establish relationships and build trust.
• People understand why an exclamation
point was used or what the tone of the
message was.
• 93% of communication effectiveness is
determined by non-verbal cues.
Communication Skills Training - Hermanto Kosasih 12
Tips Meningkatkan Efektivitas
Komunikasi Verbal
• Hindari noise ( gangguan verbal dan non-verbal )
• Dapatkan feedback – verbal dan Bahasa tubuh
• Bicara tidak terlalu cepat, ulangi beberapa kata
atau kalimat yang penting.
• Jangan merendahkan orang tersebut
• Dengarkan dengan teliti dan sabar

Communication Skills Training - Hermanto Kosasih 13


Bagaimana meningkatkan
Nonverbal Communication Skills
• Eye contact
• Mengangguk tanda setuju
• Senyum, menunjukkan ketertarikan
• Tubuh agak condong ke depan, menunjukkan
perhatian anda
• Menggunakan nada suara yang sesuai dengan
pesan yang ingin anda sampaikan

Communication Skills Training - Hermanto Kosasih 14


BAGAIMANA MEMBANGUN
KESAN YANG BAIK?
• Percaya diri
• Memahami keberadaan orang lain
• Bersemangat
• Memandang dengan ramah dan perhatian
• Rasa suka dengan orang tersebut

Communication Skills Training - Hermanto Kosasih 15


• Communication is the foundation of
functional teams, departments, and offices.

• With a little bit of extra effort, you can


enhance your communication skills in the
workplace.

Communication Skills Training - Hermanto Kosasih 16


KESIMPULAN
• Keterampilan berkomunikasi sangat penting
dimanapun anda berada, apapun pekerjaan anda,
dengan siapapun anda berkomunikasi.
• Ada faktor verbal, dan non verbal
• Ada banyak hambatan dalam berkomunikasi, tetapi
yang terutama adalah hambatan psikologis.
• Kunci utama dalam komunikasi adalah memberi
perhatian dan saling menghargai.

Communication Skills Training - Hermanto Kosasih 17

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