Web analysis+IRAC
Web analysis+IRAC
NANCY
18010126257
Division - C
3rd Year BBA LLB (Hons.)
Acknowledgements
I, Nancy, a student of Symbiosis Law School, Foremost, I would like to express my sincere
gratitude to my esteemed university to provide me with an opportunity in the form of an
alternative option to do a web analysis for those who could not secure a service internship.
I’m grateful to our director Dr. Gurpur for her never-ending support and understanding
towards her students & providing with tasks from which we get to learn so much.
The Modern Mowgli, NGO is doing such great work and providing for stray animals
in a pandemic where humans are not caring for fellow humans. I’m highly grateful to have
stumbled upon such an organization and her founder Anoushka Mehta who is a huge
inspiration for everyone there.
1. Table of references 3
2. Abstract of report 4
4. IRAC 9-13
The Modern Mowgli, NGO upon which my analysis is based, has been a constant inspiration
for a year now. I was very keen on interning with the organisation this summer but as the
world came to halt due to COVID- 19, and the organisation mostly work on ground by
providing for the needs of stray dogs on the streets of the capital, it became impossible to
work. But that did not stop me from researching more about the organisation and somehow
contribute to it by spreading the word about it. The web analysis is based on how and what
this organisation was built for. And the journey of Anoushka Mehta, the founder of The
Modern Mowgli.
“I don’t believe in the concept of hell, but if I did, I think it would be filled with humans
who are cruel to animals”- Gary Larson
I started following this page on Instagram about a year ago in a hope to adopt a puppy. But
what really inspired me was the by the godly work this girl Anoushka Mehta, who is almost
the same age as me was doing all on her own. Hundreds like me who are inspired by her work,
comes up and donates essentials for stay dog to ensure their survival. For example, a dog collar
manufacturing company Donated
dog collar straps that glow in dark
to help the drivers at night to
identify or see that there’s a stary
dog on the road and to prevent
unintentional accidents. Her
frequent motivational posts are no
less than an antidote to all the stress
in these difficult times. It is really
heart warming to see someone
doing so much for stary animals in
a world where sometime humans
refuse to help fellow humans. Not
being able to work on ground with
this organisation, will be my biggest regret out of many I’ve due to this pandemic. But
nonetheless this gave me an opportunity to learn more about the modern mowgli by researching
online, that how this organization not only helps stray dogs get adopted and send them to their
forever homes but also how the founder of this organization goes out her way to provide for
the stray dogs. Anoushka herself goes out every night to feed these dogs in different localities,
put illuminated collar bones, from deworming the dogs to getting them vaccinated all by
herself, it has been an inspiring journey just by following all this through her daily updates on
Instagram handle. Feeding stray dogs on the Delhi streets almost everyday and regular updates
about that by posting about it on Instagram stories and posts.
The Journey
For the last four years, she has saved over 100 animals so far, under conditions where they
were clinging on to their dead mother and to some extremes where their guts were all around
the road after being run over. They all had different stories but they were all given the same
gift- second chances.
When asked how The Modern Mowgli became one of the go-to for the locals in Delhi and
Faridabad, she smiling says, “None of it was
planned. I was just too busy sowing the seeds,
taking baby steps, adding pieces that I forgot
to see the bigger picture that was forming”.
Not only Fidato, but Ryan and Aster also flew to Texas in
March with their mother Rachael. They were found amongst
the ruins of an abandoned garage writhing in pain and hankering for the company. Today, they
live a life full of riches.
That extra luxury we often spend on, a mere 10% if we could donate
to causes like these, we could help these moderators of change
make a big difference in their work. If you are thinking about how
you can contribute to such a noble cause, here is how you can do
your bit.
Vs
Summary of the claims by the complainant: Complainant has a pet dog named “Shimu”. This
dog is staying with the family of the complainant since 1997. The dog is registered with Navi
Mumbai Municipal Corporation & his license number is 2103 & KCI registration number is
97/002502. This registration and license number show that Dog is pet dog of complainant.
Respondent is registered Co Op housing society. The society sent a notice to complainant on
11/5/2008 informing him that he cannot use society’s lift for the movement of the dog. When
Summary of the response by the respondents to the claims by the complainant: The dog owned
by complainant is not a consumer. Also, he is not a person. Hence it is out of judicial purview
of Consumer forum and hence the forum cannot address to complaint about the dog.
Complainant has not paid the due amount as per rules of the society and hence a case under
section 101 is filed against him. Society in its General Body meeting (GBM) held on 3/8/2008
has passed a resolution that pet animals like dogs, cats etc. cannot use the lift of the society.
The complainant deliberately did not attend this meeting. It is for the safety & security of the
members of the society, their families & visitors, that the pet animals were prevented from
using the lift. No one can give guarantee about these animals & they can be dangerous. The
complainant is not paying any extra amount for keeping the dog hence the complainant cannot
use the lift for the movement of the dog. Hence the complaint to be rejected with expenses.
Issues Raised:
2) Is the complainant eligible for getting compensation and legal expenses from the
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Issues no. 1: It is pertinent to address the objections raised by the Society. As per society, it is
out of purview of this forum as Dog is not a consumer of the society, as no separate charges
are levied by society. Complainant is defaulter. The forum is of the view that society is
registered co-op housing society, and that complainant is member of the society. He pays the
Maintenance charges to society .If the complainant is defaulter, the society is free and has
recourse to act so as to recover the amount. But as a member of the co-op society, the
complainant is definitely eligible to lodge a complaint with this forum regarding deficiency in
service & he is consumer of the society as per section 2 (1) (d) of the consumer protection act.
In this matter, whether the dog is a consumer of the society is not a pertinent point, and only
the point to be checked is whether the complainant is consumer of the society. Hence the
arguments put forward by the society are being rejected since the forum does not find any
substance in it.
On merits, forum has observed that the complainant is a resident of the building for a long time.
The society is registered in 1982. Complainant has valid license for the dog issued by the Navi
Mumbai Municipal Corporation. The dog is staying in this building with the complainant for
the last 11 years. The dog is now old & is suffering with osteoarthritis. Complainant stays on
top floor of the society & hence it is very difficult for the dog to use the stair case. Complainant
has attached a certificate from the Bombay veterinary college dated 16/6 /2008 along with his
dermatitis at the right metatarsal region (hind limb) wound at the left elbow. However, he
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Since the dog is aged 11 years and having osteoarthritis, he should be allowed to use lift of
society. He has already been vaccinated against Anti-rabies, DHLPPI Corona which are
With this certificate it is very clear that the dog owned by complainant is not suffering with
any contagious disease & thus there is no possibility of anybody else being affected. It is clearly
mentioned in the certificate issued by the Bombay Veterinary College that the dog is
vaccinated. It is also mentioned that the dog is 11-year-old & suffering with osteoarthritis hence
should be allowed to use the lift of the society. As per the forum the dog is staying with his
owner & family for the last 11 years in the same building. Society has not brought to the notice
of the forum any proof about the dog injuring any resident or visitor to the society. As per the
complainant the dog needs to use the lift only 2-3 times day. The forum feels the stand taken
by the society about the dog not being allowed to use the lift is incorrect. The complainant has
obtained valid license for the dog & also registered the dog. Society cannot prevent members
staying on higher floors from having pet dogs. Taking into consideration the age & health of
the dog, the complainant must be allowed to use the lift for the dog. But the society without
any justifiable reasons prevented the complainant from using the lift for his dog. Even after
getting the certificate about dog’s health from the authorities the society refused to allow the
lift to be used for the movement of the dog. The forum feels this is deficiency in service by the
society as per section 2(1) (g) of the consumer protection act. Society must allow the lift to be
used for the movement of dog henceforth. Complainant should use the lift of the society for
the movement his dog when no other person other than his family member is present in the lift.
In case the dog urinates and/or dirties the premises of the society in any manner the
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Issue no. 2: Forum feels the society has prevented the complainant from using the lift for the
movement of dog without any justifiable reason although the dog is licensed & registered. The
complainant has been staying in the building with his dog for the last several years & has been
using the lift of the society for movement of his dog. The authorities have given a certificate
that the dog will not lead to any danger or affect health of any body. Deliberately ignoring all
these aspects, the society prevented the lift being used for movement of the dog. Due to this
illegal action taken by the society the complainant was put to great inconvenience. An old dog
could not use the lift of the society. Complainant & his family went thru mental agony &
suffered. Since the deficiency in service by the society is responsible for this suffering,
complainant is entitled to get Rs. 3,000/- compensation from the society. Not only that but
since the society did not look into the complaint of the complainant properly, the complainant
had to approach the forum. He had to take help of a lawyer. The forum feels the complainant
is entitled to get Rs. 2,000/- towards legal expenses from the society.
Final Order/Ratio:
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