Paññāsāstra University of Cambodia

Sila Samādhi Paññā

FACULTY OF EDUCATION
Commitment to Excellence Form Personality Enrich Knowledge Develop Skills

COURSE SYLLABUS

ENGL 202: English for Effective Communication

Instructor: Meas Nearyroth Room: Srok Rovieng

E-mail: roth2880@puc.edu.kh Days: Wednesday 8:00-11:00AM
Tel.: 017 555 838
Number of credits: 3 Number of hours: 48/term

Course Description:

English for Effective Communication course is specifically designed to improve students’

technical English language skills in effective oral communication in business and different work
settings. It enables students to use English effectively for a variety of business and working
activities, such as conducting meetings, discussions, debates, presentations, negotiations,
telephoning, etc. The course consists of a wide range of English language structures and
competencies or functions related to different working environments to enhance students’
language communication competence. Students are expected to practically work hard through a
large number of speaking and listening practice activities related to various real working
situations.

Course Learning Outcomes

After completing this English for Effective Communication course, the students will be able to:
1. use appropriate English language structures, vocabulary and expressions when they
meet people for the first time
2. use appropriate English language structures, vocabulary and expressions to find out and
talk about work routines
3. talk about being sensitive to other people’s customs, culture and behavior, and cross-
cultural understanding
4. use appropriate English language structures and vocabulary to offer something, invite
someone, make polite requests and ask permission
5. explain how to deal with communication difficulties in English
6. make effective communication on the phone (how to prepare to make phone calls, how to
start and end the phone calls, how to receive phone calls, how to take and leave
messages, how to make good impression on the phone, and how to deal with problems
on the phone)
7. generate different types of questions and give accurate answers
8. arrange appointments and meetings
9. explain how to deal with cultural differences
10. demonstrate how to deal with problems with orders and complaints

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 11. use appropriate English language structures, vocabulary and expressions to give and
end effective presentations
12. explain the history and structure of an organization/company
13. describe processes and procedures for doing things in English
14. conduct successful meetings in English (including how to chair a meeting, how to state
the purpose of a meeting, how to share information and opinions among members of the
meeting, how to take different roles in the meeting process and in discussions, and how
to reach a conclusion)
15. discuss different types of negotiation in English
16. conduct a successful negotiation meeting in English (including bargaining and making
concessions, accepting and confirming anything proposed)
17. invite and receive visitors with polite and warm welcoming to make people feel at home

18. demonstrate how to build up professional relationships through small talk and
socializing
19. explain different manners of people in different countries
20. ask for some advice and advice people what to do

Generic Skills
1. develop team working skills through various classroom activities and class assignments
2. develop critical thinking and problem solving skills through a variety of individual
written work,
pair and group work discussions
3. develop negotiation skills though different classroom activities such as role plays and
group discussions
4. develop communication skills with their classmates through a variety of classroom
activities

Core Materials:
- Simon Sweeney (2004). Communicating in Business: A short course for business English
studies. Cambridge University Press.

Supplementary Materials and References:

- Leo Jones (2001). Working in English. Cambridge University Press.

Teaching Methodology:

A variety of methods and approaches will be employed to enable the students to achieve the
above learning outcomes. Those include learning outcome-based, communicative, learner-
centered, task-based, participatory, cooperative and collaborative learning, and project-based
approaches. A variety of speaking and listening practice activities and tasks are set up through
different working arrangement such as small group work, pair work, and individual work. The
students are also required to do lots of self-study and use electronic materials and sources from
the internet to support their learning.

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Learning Assessment Methods:

In order to gather holistic evidence about whether a student performs well and achieves the
above learning outcomes of the course, formative assessment and summative assessment
methods should be used. Formative assessment techniques include, but are not limited to,
summaries, reflections, lists, charts, and graphic organizers, visual representations of
information, exhibitions, oral presentations, informal observations, demonstrations, responses to
teacher questions, listening to student questions, homework/assignments, completing worksheets,
pre-test, end of unit/lesson/chapter quizzes or progress tests, monthly tests, essays, project
papers, projects, portfolios, journals, and collaborative activities such as role plays, plays,
debates, discussions, simulations in pairs and /or groups). Summative assessment techniques
include, but are not limited to, end-of-term/semester exams or final exams, standardized tests,
reports, term papers, projects, research project reports, and oral defense. To keep track of the
data the teacher collects, a proper student record keeping should be highly considered.
Here is the assessment scale:

a. On-going assessments 70%

 Attendance 10%
 Class Participation 10%
 Homework and Assignment (out-of-class activities) 20%
 Progress Tests/Quizzes/in-class activities 10%
 Midterm exam 20%
b. Final exam 30%
Attendance policy:

Every student is required to attend the class regularly and punctually. Any student who….
1. never cuts any lesson and never arrives later than 10 minutes after the start shall receive
the attendance scores of 10% (as mentioned above).
2. asks for permission shall be accepted when s/he can submit a formal request letter for
permission to their professor with a reasonable reason at the beginning of the session.
3. arrives 15 minutes for 6 times is equal to one 90-minute session missing. In other words,
any student who comes 15 minutes late for 30 times means s/he misses five 90-minute
sessions. So s/he shall receive 15% deduction of their overall score.
4. misses 10 sessions shall receive 30% deduction of their overall score.
5. misses more than 10 sessions for unknown reasons shall be marked with W (W grade) as
an automatic withdrawal from the course.
6. gets the excused absence for an extended period of more than 13 sessions shall result in
W grade.

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 The Course Outline:
Session Date Topic/Theme Main activity Expected outputs Assessment Methods
1 Apr. 8 - Introduction to the course - Presentation - Students’ expectations - Oral personal view of the
- Diagnostic test on listening and - Group discussion - Course syllabus revised course
speaking - Diagnostic test - Test collected
2 Apr. 8 Unit 1: Building a relationship -Discussion/Skimming - Ideas on signals of different - Pair work
- Cross-cultural understanding - Listen for main ideas cultures Assignment 1: Writing the
- Welcoming visitors dialogue p. 9
3 Apr. 22 -Practice the dialogue on welcoming - Think-Pair-Share - Conversation on beginning - Informal conversation
visitors - Listen and complete the small talks before the
- Small talks meeting
4 Apr. 22 Unit 2: Culture and Entertainment - Skimming and scanning - Inviting, and accepting or - Whole class interactive
- The impact of culture on declining an invitation demonstration
business (Reading) - Listen and answer Assignment 2: p. 17
- Listening on invitations Constructing a dialogue
5 Apr. 29 - Practice the dialogue - Interactive conversation - Polite invitations and - Group work
- Eating out - Discussion in group suggestions
6 Apr. 29 Unit 3: Could I leave a message? - Pair work / Listen -Tips for preparing to make a - Presentation of ideas
- Preparing to make a phone call for main ideas phone call - Practice p. 28
- Taking and leaving messages -How and phrases to take and
leave messages
7 May 13 - Asking for and giving repetition - Think-pair-share - Polite ways to ask for and - Role-play
give repetition
8 May 13 Unit 4: Good to hear from you - Peer discussion - How to set up an - Pair work
again - Listen for details appointment schedule Assignment 3: Writing the
-Barriers to oral communication dialogue on setting up
-Setting up an appointment schedule p. 39
9 May 20 - Changing appointments - Listen for details - Changing the appointments - Individual work
- Ending a call and ending the call formally - Role-play
10 May 20 Quiz 1

11 May 27 Unit 5: Unfortunately there’s a - Read to get details - Advice on using the - Pair-work/conversation
problem - Listen for main ideas telephone
- Cross-cultural communication on - Role play - Customer service problem
the phone solving
- Problem-solving on the phone
12 May 27 - Complaints - Listen for main ideas - Dealing with complaints - Pair work

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 - Practice 3: Conversation - Conversation on formally Assignment 4: Writing the
complaints dialogue on telephone
conversation involving a
complaint p. 50
13 Jun. 3 Unit 6: Presentation technique and - Group work - Keys to successful - Oral presentation / Demos
preparation presentation
- Reading
- Listening for main ideas
14 Jun. 3 - Planning and getting started: - Brainstorming and - Organize and understand the - Pair-work
Beginning your presentation discussion audience and the structure - Short talk
- Practice: Short talk / Introduction
15 Jun. 10 - Short talk (continue)
Quiz 2
16 Jun. 10 Mid-Term Exam

17 Jun. 17 Unit 7: Image, impact and making - Group discussion - Describing changes by - Whole class demo
an impression using visual aids
- Using visual aids to support
presentation: General principles
18 Jun. 17 Unit 8: The middle of the - Group discussion - Structuring the body of the - Group work to prepare the
presentation - Listening for details presentation body
-Reading the text - Assignment 5: Presenting
-Structure of the main body: listing the body of the talk
information, linking ideas,
sequencing
19 Jun. 24 Unit 9: The end is near….. - Listen to complete the - Summarizing, concluding - Pair-work/Individual
-Listen for main ideas information and dealing with questions work/Group work: Ending a
- Summarizing and concluding the presentation
talk
20 Jun. 24 Group Presentation

21 Jul. 1 Group Presentation

22 Jul. 1 Unit 10: Making meetings effective - Listen for details - Comments on the - Individual work
-Chairing meeting, establishing the - Group discussion conversation - Role play
purpose - Useful Phrases
23 Jul. 8 Unit 11: Sorry to interrupt, but.. - Listen for main - Identify different - Role play
- Interrupting and handling ideas / Role play styles of interrupting

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 interruptions and how to deal
24 Jul. 8 Unit 12: What do you mean by…? - Listen for details - Phrases and how to ask and - Individual work
- Asking for and giving - Discussion give clarification - Role play
clarification - Role play Assignment 6: Writing
- Ending the meeting conversation p. 115/117

25 Jul. 15 Unit 13: Know what you want - Group work - State an opinion
- Types of negotiation - Listen for gist about how to prepare - Group work
- Preparing for a negotiation for negotiation
26 Jul. 15 - Making an opening statement - Whole class - Organizing and dealing with - Group demonstration
- Practice negotiation demonstration from negotiation
discussion
27 Jul. 22 Unit 14: Getting what you can - Group discussion - Propose and state clearly on - Group work/group demo
- Bargaining and making - Listen for details what is being agreed on
concessions negotiation
- Accepting and confirming

28 Jul. 22 Role play - Pair-/Group - Dealing/Negotiating - Individual Oral

work in the real setting report
29 Jul. 29 Unit 15: Not getting what you - Discussion - Recognize type of - Pair-/Group work
don’t want - Listen for main ideas negotiator they are
-Type of negotiators - Dealing with conflict
-Dealing with conflict
-Rejecting / Ending the negotiation

30 Jul. 29 - Practice - Think-pair-share - Negotiating skills - Pair-work

31 Aug. 5 Role play on negotiating as a whole

32 Aug. 5 Final Exam

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