ROYAL

COLLEGE ADAMA CAMPUS

DEPARTMENT OF ACCOUNTING & FINANCE

Worksheet II: Introduction to Management

For first year Accounting and Finance students
Final Submission Date:

Submitted To: Ins Tewodros B.

Aug 08 2020
Name:______________________________ _________________ Student ID:___________
GENERAL DIRECTION:
 Attempt all questions & Put your answer on provided answer sheet only.
 Don’t use a red pen and/or a pencil for your answer.
 Manage your time properly and submit your answer sheet before the final date
I. Multiple Choices
Identify the choice that best completes the statement or answers the question.
1. Planning, organizing, leading, and controlling are referred to as the _________    of management
a. principles
b. objects
c. functions
d. antitheses
e. nemeses
2. According to Theory X, the average human being has an inherent _______ work.
a. understanding of
b. liking for
c. feeling, either positive or negative, towards
d. dislike for
e. trust in
3. One but all are Strategies for good communication
a. Listening.
b. Facilitating.
c. Questioning
d. Using discussion
e. Distortion.
4. The use of influence to motivate employees is done as part of the management function of________
a. Leading.
b. Organizing.
c. Staffing.
d. Directing.
e. Controlling.
5. In telling an employee how to correctly do a task which he formerly did incorrectly, you are engaged in the
_________ function of management.
a. planning
b. organizing
c. leading
d. controlling
e. coordinating
6. The management function concerned with setting organizational goals is called
a. Organizing.
b. Leading.
c. Planning.
d. Controlling.
e. Coordinating.
7. What are long-term decisions that set the direction for the entire organization called?
a. tactical
b. operational
c. directional
d. distant
e. strategic
8. Of all the resources managed by a supervisor, the most important resource is
a. machinery
 b. human resources
c. money
d. materials
9. Unity of command and span of management are factors that a supervisor will deal with when
a. influencing
b. organizing
c. planning
d. staffing
10. Which of the following persons is considered a connected link between employees and administration?
a. union representative
b. physician
c. supervisor
d. professional workers
11. The manager of the ambulatory care services at a hospital is arranging resources to implement a new service. The
manager is performing the function of
a. influencing
b. staffing
c. planning
d. organizing
12. All of the following describes planning except
a. deciding in advance what is to be done in the future
b. a road map for managers
c. a process perform by senior managers only
d. a continuous process
13. Departmentalization is associated with the task of
a. influencing
b. controlling
c. staffing
d. organizing
14. In hospital X, clients complained about the long waiting times to draw their blood. The laboratory manager put a
system in place to improve customer satisfaction. After 6 months of implementation the complaints continued
and there was no improvement. The manager of the lab determined whether actual performance matched the
plans and took corrective actions. The manager is performing the function of
a. organizing
b. staffing
c. controlling
d. recruitment
15. One but all are important observations subjected about planning?
a. Planning is obtaining a future course of action in order to achieve an objective.
b. Planning is looking ahead.
c. Planning is getting ready to do something tomorrow.
d. Planning is measuring actual performance
16. One but all are the various elements in the process of communication.
a. Sender
b. Communication Channels
c. Media
d. Receiver
 e. Noise and feedback in communication
f. None

A B
1. Intrinsic motivation A. Based upon the belief that great leaders are made not born
2. Extrinsic motivation B. concerned with the feeling of having accomplished something worthwhile
3. Behavioral Theories C. the process of passing information, experience, opinion etc from one person to
another
4. Trait Theories D. concerned with external motivators which employees enjoy- pay promotion,
status, fringe benefits, retirement plans
5. Good communication E. Based on the assumptions that various conditions require different leadership
styles.
6. Communication F. helps employees to understand their role clearly and perform effectively
7. Contingency and G. People are either born or are made with certain qualities that make them excel in
Situational Theories leadership roles
8. Formalization H. the formal grouping of people and activities to facilitate achievement of the
firm's objectives
9. Staffing I. Standardizing an organization’s jobs and the extent to which employee
behavior guided by rules and procedures
10. Directing function J. Process in which the managers instruct, guide and oversee the performance of
the workers to achieve predetermined goals.
11. Chain of Command K. is the number of employees reporting to a supervisor
12. Authority L. concerns the extent to which jobs are specialized
13. Organizing function M. is the management principle that no person should report to more than one boss
14. Division of labor N. is arranging and structuring work to accomplish organizational goals
15. span of management O. is the right to order others to perform organizational objectives

II. Match the “A” side words with “B” side intended function or definition
Space for your Answers

Part I: Multiple choice Questions Matching

1.__________
1.____________ 12 __________ 2 __________
3. __________
2. ___________ 13__________
4. __________
3. ___________ 14__________ 5___________
6___________
4. ___________ 15__________
7___________
5.____________ 16__________ 8____________
9____________
6____________
10__________
7___________ 11___________
12__________
8___________
13__________
9___________ 14__________
15__________
10____________
11___________