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Hmt801-Travel Agency and Tour Operation

This course covers the fundamentals of travel agency and tour operations management. The course has 6 units that will help students develop an understanding of the travel industry, learn how to plan and cost package tours, and understand the roles of technology and customer service. Students will gain skills relevant to working in the travel trade sector and setting up a travel agency business. Key topics include the history and concepts of the travel industry, operations of travel agencies, itinerary planning and packaging, industry associations, and using technology for reservations and customer relationship management.

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581 views1 page

Hmt801-Travel Agency and Tour Operation

This course covers the fundamentals of travel agency and tour operations management. The course has 6 units that will help students develop an understanding of the travel industry, learn how to plan and cost package tours, and understand the roles of technology and customer service. Students will gain skills relevant to working in the travel trade sector and setting up a travel agency business. Key topics include the history and concepts of the travel industry, operations of travel agencies, itinerary planning and packaging, industry associations, and using technology for reservations and customer relationship management.

Uploaded by

hemant patidar NkmwgcZCKv
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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HMT801:TRAVEL AGENCY AND TOUR OPERATION

L:3 T:0 P:0 Credits:3

Course Outcomes: Through this course students should be able to

CO1 :: develop an understanding of the dynamic and challenging world of travel agency & tour
operations

CO2 :: apply the knowledge from current trends and practices in the tourism and travel trade
sector

CO3 :: develop skills to plan and cost a package holiday

CO4 :: identify relationships and networks related to travel agency business

Unit I
Introduction to travel & tour operations business : history of travel business, meaning &
concept of travel business, travel agency-definition & types, tour operator-definition & types,
organisational structure of a travel agency
Unit II
Operations of travel agency : important functions of travel agency & tour operator, setting up a
travel agency, travel documentation, role & scope of travel agency, Sources of income in travel
agency
Unit III
Concepts of itinerary planning : definition & types of itinerary, prerequisites of itinerary
preparation, procedure of itinerary making, things to be considered while preparing an itinerary, do’s
and don’ts of itinerary preparation
Unit IV
Tour packaging & programming : concept of package tour, FIT & GIT, components of package
tour, package tour costing, distribution of package tour
Unit V
National & International bodies & associations : TAAI- role & responsibilities, PATA- role &
responsibilities, UFTAA-role & responsibilities, IATO- role & responsibilities, ASTA- role &
responsibilities
Unit VI
Technology and customer service : multiple use of technology, trends in industry, reservation
systems, travel sites, in-room terminals, CRM, customer service issues, customer service definition,
customer loyalty, client complaints, practical tips for handling complaints

Text Books:
1. TRAVEL AGENCY MANAGEMENT: AN INTRODUCTORY by DR. MOHINDER CHAND, ANMOL
PUBLICATIONS PVT. LTD.
2. THE BUSINESS OF TRAVEL AGENCY AND TOUR OPERATIONS MANAGEMENT by
A.K.BHATIA, STERLING PUBLISHING
References:
1. TOURISM OPERATIONS AND MANAGEMEN by SUNETRA RODAY, ARCHANA BIWAL &
VANDANA J, OXFORD UNIVERSITY PRESS

Session 2019-20 Page:1/1

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